??!
1 photo
Alltech Phone Repairs

Alltech Phone Repairs

1.9 from 37 reviews

See the Best Online Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
7
4 star
1
3 star
2
2 star
0
1 star
27

Website is a scam

published

Ordered a genuine Sony remote - product delivered, a week late, was a fake knockoff that retails for 20% of the price. When confronted the representative lied and said "it is a new version" of the genuine product.

Customer Service
Job Satisfaction
Product Quality
Shipping
Return Claim MadeYes
See all answers

Ed W

Ed WSydney, NSW

Not all products were received and shipping took 2 weeks when I paid for fast shipping

published

Not all products were received and shipping took 2 weeks when I paid for fast shipping. Message them and no reply. Worst company I've purchased from in years. I would recommend avoiding them.

Customer Service
Job Satisfaction
Product Quality
Shipping
Return Claim MadeNo
See all answers

Cathy

CathySydney, NSW

Terrible Service

published

Early May 2019 I ordered a TV remote control which was not compatible. I sent it back via Express post and I am still waiting for my refund and it is now July.

Product Quality
Return Claim MadeYes

Appalling service

published

Information on website was incorrect so received a remote control that was not compatible. Sent it back for a refund over a month ago and still have not received it. Customer satisfaction guaranteed? I think not!


LC9

LC9Perth

  • 2 reviews

Very Speedy Service

published

I ordered a Samsung TV remote replacement. Amazing delivery time - it arrived within 2 days. Very happy with their consistent service as I have ordered other replacement parts previously.


Rom

RomTennyson

Good price and easy to deal with.

published

Purchased an av to hdmi converter from alltech. It was a fair price and the item was sent promptly. Thank you very much. It was a pleasure to have dealings with you.


Day time running lights Ebay

published

The lights were great. Well packaged and very easy to install. Would recomend alltech to frends and family. Overall the transactions was very easy and hassle free. Will buy from you again.


Karen

KarenSydney

  • Verified customer

Worst customer service I have ever received. No product sent

published

Sent wrong product.

published

Ordered a Panasonic remote and sent a Samsung which is incompatible with my DVD. Have rung and left messages numerous times, have sent numerous emails plus a letter with a photo of the wrong product. Contacted Consumer Affairs and Alltech refused to contact them Costs more to take them to court than the product. Cannot believe this company is allowed to operate.

2 day postage, quality parts, tracking

published

nothing wrong with the several orders i have made from this website, my go to for iPhone parts, as i have my own repair business. very good company and great to deal with.


  • Verified customer

Beware Of This Company!!! Scam!!! Scam!!! Scam!!!

published

Beware of this company!!! Scam!!! Scam!!! Scam!!!

Ordered OBDII sensor, did not receive it, unable to track the parcel through their website

This company trades under several names and have multiple websites

www.alltech.com.au - ABN 44 834 410 345
www.zealande.com - ABN 44 834 410 345

According to ABN lookup entity name is [name removed] who runs the businesses.


Rodney

RodneyAdelaide, South Australia

  • 3 reviews

Repair was fine - but cannot guarantee the time frame that they promise. Most hopeless customer serv

published

Gladysj

GladysjSYDNEY

  • Verified customer

The worst business and customer service ever received in Australia.

published

I am waiting for this thieves to refund my money.

It has been two weeks since I sent back the wrong remote control that I bought from them, they didn't replied when I requested a change of product, instead they asked me to send it back which I did and so far have not heard anything back from them by email or by phone. I have called on 1300 662 219 and never answer it.

I am just collecting evidence of this scam business which it seems has ripped off a lot of people already, not in
vain they have all those bad reviews and they can count on with another one from me.


Robyn

RobynPerth

  • Verified customer

Beware. Do not use this Company.

published

I had a bad experience with this company. Buyer beware! Purchased camera bag online for $34.95. Was sent bag advertised for $13.95. After many emails and phonecalls, finally got a response and was told to return item for refund of purchase and postage.
Six weeks later, still no refund. No response to emails. Does not answer the 1300 number.


  • Verified customer

No service - cant even return a query

published

I have attempted to contact Alltech, through there website (the phone number is not answered), i have sent 2 Customer Service Requests, not a single respone. THESE GUYS be aware may not be legit, they couldn't be.

sarah

sarahIpswich

  • 3 reviews
  • 2 likes
  • Verified customer

Bad customer service on faulty goods

published

Treehuggeres

TreehuggeresBrisbane

  • 4 reviews
  • 5 likes
  • Verified customer

Dishonest! Dodgy! Don't Go There

published

Do not use Alltech. This company is one of the most horrid companies i have ever dealt with. They will lie to your face to get a sale but when you paid the postage for the product to be returned they will leave your emails & phone calls unanswered and when they finally answer the phone on the 30Th day, 2 days after your 28 day warranty has expired, so they say they don't have to pay me a refund or exchange for a faulty product. DISHONEST! DODGY! Save yourself some stress and stay away, warn your family and friends too.


w.Horn

w.HornAdelaide

  • 3 reviews

Warranty repair of Samsung TAB A 10.1"

published

Friendly service, nice modern place and warranty repair was done right on time as promised and Samsung Sydney rang me as well. Very impressed with Digimob agency for Samsung repairs. 2nd time in 5 years I used Alltech/Digimob and both times received good professional service. Very happy and so is my grandson :-)

1 comment
w.Horn
w.Horn

Mike G

Mike GSurrey Downs

  • 2 reviews
  • 4 likes

Crap Service

published

Terrible service. We took our phone in to be repaired as the screen is lifting. The refused to fix it as they said the damage was caused by it being dropped (which it wasn't). Taking this issue further with Samsung themselves.


Void warranty claim.

published

Page 1 of 2

Questions & Answers

Treehuggeres

Treehuggeresasked

Is this www.alltech.com.au
I just brought an VGA Adapter for my PC and they have ripped me right off. Is this the same place you are talking about as their Logo seems to have changed?
Thanks in advance for your time.

2 answers
JSH
JSH

Yes it is 100 per cent.... These are the guys I got my stuff from..

w.Horn
w.Horn

It is located on Stepney Rd https://digimob.com.au/

I have used them several times and always got good service. They trade as Digimob and Alltech and do mobile devices repairs. Last job they did for a warranty job on a Samsung tablet was done on time and perfectly. I can only state what I have experienced with them on several occasions.


Get an answer from our members

Details

CategoryPhone / Computer Repairs and Online Shops

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.