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SuperGeek

SuperGeek

4.5 from 120 reviews

Reviews

4.5

120 reviews
5
(95)
4
(10)
3
(2)
2
(4)
1
(9)
  • Customer Service
    5.0 (7)
  • Job Satisfaction
    5.0 (6)
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Nicky

NickySouth East Queensland, QLD

  • Verified customer

Supergeek to the rescue (again)

published

I was having issues with Microsoft Office- couldn't send or forward emails.....Aaron dialled in remotely, found the problem and fixed it with no fuss. Really helpful, patient and made the process stress free for this technophobe!!!
Cant thank you enough!!!

Customer Service
Job Satisfaction

Review collected in partnership with SuperGeek

Holly

HollySouth East Queensland, QLD

  • Verified customer

Perfection

published

I had an issue with my laptop and they got back to me so quickly and helped me fix the issue over the phone. Aaron was the absolute best! Highly recommend!!

Customer Service
Job Satisfaction

Review collected in partnership with SuperGeek

  • Verified customer

Thanks to SuperGeek via Aaron

published

The monitor on my Surface Pro 3 would not turn on. Over the phone Aaron listened patiently to the problem and then provided on what might fix it. One of which did it was such a relief. I am very grateful for his knowledge and clear direction unlike the competition.
Thanks again SuperGeek Ken

Review collected in partnership with SuperGeek

Phone / Computer Repair Services

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  • Verified customer

days of frustration

published

We moved our internet provider to anNBN Network. After 2.36 hours seeking ti the new provider I stir could not align my macbook to my printer.
I rang supergeeks as last resort. Andrew arrived ON TIME an 45 minute later all was fixed. Incredible service

Customer Service
Job Satisfaction

Review collected in partnership with SuperGeek

Really Helpful Thankyou

published

I just spoke to Aaron from Super Geek, I has a minor problem and he was very informative and helpful in resolving it over the phone. Very grateful for his help and knowing that next time when its a major issue I will go directly to Super Geeks. Congratulations on your customer service.. from a very happy customer.
Yvonne

Customer Service
P Hardman

P HardmanSouth East Queensland, QLD

Most satisfied with service

published

I called super geeks in the morning in 3 hours at my door fixing the problem with the computer. He was so friendly and had my computer going and fixed. He had a lot of knowledge what he was doing and recommend what I need to do in the future. I would recommend super geeks to anyone that have a problem with any computer.

Customer Service
Job Satisfaction
Jeanette P Dixon .

Jeanette P Dixon .Brisbane

  • 4 reviews

Couldn’t be better

published

So knowledgeable, helpful I’m just speechless. Very very good 10/10 highly recommend to anyone. Helped give advice with no monetary gain at all, saved me money and time. I would definitely use and call again, everything up front

Customer Service
Job Satisfaction
Mick

MickChifley 2606, ACT

  • 15 reviews
  • 5 likes
  • Verified customer

Excellent service, excellent communication, great outcome and very reasonable costs.

published

I had to call on Supergeeks ACT when my Imac refused to talk to my email account. Within an hour I had a time set for the same day. The work evolved into upgrades for both my Imacs, with excellent results and at a fraction of the cost of replacing one of them. If you need computer work in Canberra, I recommend him.

Customer Service
Job Satisfaction
C. Koppman

C. KoppmanSouth East Queensland, QLD

Excellent knowledge and service

published

I recently engaged SuperGeek to help fix a problem that one of their competitors and a specialist from Microsoft was unable to resolve. It involved the set-up of a new laptop, the installation of Microsoft 365 for Business and the transfer of information from another device. Aaron Clarke (SuperGeek's Microsoft specialist) was easy to talk to, available within 2 hours of my initial call and he resolved all of the issues I had via remote connection. I would certainly recommend Aaron to anyone who requires similar assistance.

Phone / Computer Repair Services

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  • Verified customer

Excellent service, great for help with new website and email for business

published

Excellent service. Highly recommend Supergeek. We had them setup our website and email for our business. If you need a website or help with your computers give them a call

Review collected in partnership with SuperGeek

Mark

MarkSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Excellent service! my computer was not starting and is now all fixed. Thank you Supergeek

published

Supergeek fixed my computer very quickly. it was not turning on at all and the power part had to be replaced and once that was replaced everything worked perfectly. Thank you again

1 comment
SuperGeek
Super G.SuperGeek

Thanks for your Super review!

Review collected in partnership with SuperGeek

D. M. H

D. M. HSouth East Queensland, QLD

Cancelled appointment

published

Had appointment for 3.30 with Supergeek tech. At 3.23 received an email to advise my appointment has been changed to Thursday next. Main issues are
I didn't see email until after appointment time was overdue
Thursday was unsuitable
Changed my day to suit appointment so day wasted
I consider that poor service

2 comments
D. M. H
D. M. H

Have been contacted by Aaron from Supergeek. Couldn't be more helpful in resolving the issue. Very happy with the subsequent assistance

SuperGeek
Super G.SuperGeek

Glad we could assist in solving your I.T. issues. Any further problems please call us anytime on 13GEEK. Thanks from the SuperGeek Team.

Mark

MarkSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Excellent service! my computer was not starting and is now all fixed. Thank you

published

Supergeek fixed my computer very quickly. it was not turning on at all the power part had to be replaced and once that was replaced everything worked perfectly. Thank you again

Review collected in partnership with SuperGeek

Gaz

Gaz

  • 9 reviews
  • 1 like

They gave us a false quote then overcharged us

published

We were quoted $500 to repair our computer. They then charged us $539. They were rude when I questioned it. Please be aware they will rip you off. What they say is not what you get.

2 comments
SuperGeek
Super G.SuperGeek

Good Morning Gaz, This is certainly not the experience we want for you. Can you please provide your job number or further details so we can look into this?
Regards. SG

Gaz
Gaz

I have spoken to your staff and they were not interested. Just too bad.

Nicholas W

Nicholas WSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

How do they have 4.5 star rating

published

They are the worst tech guys around I had a problem with my computer not getting power. I took it to them and they wanted for me to get a new motherboard I said I would think about it.

I went to another company and was charged half your price to find out the power plug from power supply to motherboard.

Super Geeks are so stupid and such a rip off avoid them totally.

1 comment
SuperGeek
Super G.SuperGeek

Good Morning Nicholas,
Please provide your job ID or further details so we can look into this further for you.
Regards.

Phone / Computer Repair Services

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Help When You Need It

published

Anand was clear in his instructions without being patronising. He set up our new system quickly and efficiently
while explaining as he progressed through the procedure. He also provided guidelines for maximising future use. He also indicated a willingness to follow up his services.

Matt

MattSydney, NSW

  • Verified customer

Poor service. Feeling extorted

published
4 comments
SuperGeek
Super G.SuperGeek
Matt
Matt

My reference number is 100147. I don't want to post my contact details on a public forum.

Matt
Matt

Still yet to hear from Super Geek. Such poor customer service. They truly do not care about how they leave their customers.

Robin

RobinBrisbane

  • 2 reviews
  • Verified customer

Avoid Supergeek at all costs

published

Paid for a computer part mid September with an expected delivery and repair 5th October. Received a call from them on the morning of the appointment to advise that the wrong part had been delivered and the new expected delivery was the end of November.
Advised last week that the part had been rejected by customs and that, unless I wanted to pay a further large amount for an alternate part, the order would be cancelled and a full refund given.
I accepted the refund option but have not seen the money or heard from the accounts department since.
Go somewhere else....these guys are running a scam!!

LocationQLD, Brisbane City
1 comment
SuperGeek
Super G.SuperGeek

Perfect service

published

Anand is fantastic !! great results ! Everyone from office to get it up and running very helpful!! Thanks

LocationNSW, Baulkham Hills
Gordo

GordoClontarf Beach

  • Verified customer

Placed zero value on my time - late and no apology

published

The tech called me at 10:15AM (for my 10AM appointment) to say he was just reading the info on my case. Candidly said he was coming over and would be another 15 - 20 minutes. I'd cleared the time to see him, agreed the call out price and left a meeting to be there on time. Unprofessional in my view and unsatisfactory. No further follow up from tech or manager.

LocationQLD, Redcliffe
1 comment
SuperGeek
Super G.SuperGeek
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