Poor service. Feeling extorted
Our experience with supergeek has been terrible.
Contacted them to retrieve data, they told us they would need to repair the unit before they attempt that (we didn't want it repaired)
They were unable to retrieve data so they just removed HDD and sent it to a specialist who retrieved it in a day, supergeek had it for almost 4 weeks.
They told us they would be in constant communication, we were the ones who needed to continually call for an update and when we did the contact centre said the technician is unavailable and will get back to us, this was also a day or two later.
After we received the laptop back, the settings that the technician put on the laptop wouldn't allow us to install anything so we needed to waste another day reinstalling the OS.
More problems follow as now the laptop randomly shuts down and restarts and the screen glitches out with all black marks. We have contacted them via email so they have images and a reference to what is happening, a week later we have yet to receive a response from them.
So all in all, for the money that we paid to have this laptop repaired despite not actually asking to have it repaired. Our experience has been less than satisfactory now that we are having more issues despite being told it has been "fixed". So we have now paid $500 to get our data back (which was achieved by someone else) and another $500 to get back what essentially seems to be a broken laptop.
Avoid Supergeek at all costs
Paid for a computer part mid September with an expected delivery and repair 5th October. Received a call from them on the morning of the appointment to advise that the wrong part had been delivered and the new expected delivery was the end of November.
Advised last week that the part had been rejected by customs and that, unless I wanted to pay a further large amount for an alternate part, the order would be cancelled and a full refund given.
I accepted the refund option but have not seen the money or heard from the accounts department since.
Go somewhere else....these guys are running a scam!!
Anand is fantastic !! great results ! Everyone from office to get it up and running very helpful!! Thanks
Placed zero value on my time - late and no apology
The tech called me at 10:15AM (for my 10AM appointment) to say he was just reading the info on my case. Candidly said he was coming over and would be another 15 - 20 minutes. I'd cleared the time to see him, agreed the call out price and left a meeting to be there on time. Unprofessional in my view and unsatisfactory. No further follow up from tech or manager.
perfect and fast
Good service, fast and good quality as good price as well. Very approachable as they came to your place and also the technicians are super professional. Thank you so much!
Disappointed wanted to connect four year old laptop to the Internet which was the achieved , laptop run Windows 7 Windows 10 installed on the laptop just sits there , and doesn’t do nothing except load load load unwonted programs , got a follow-up call call 5 days ago young lady said she would look into the problem heard nothing . quite frankly I spent 364 dollars and achieve nothing For a few dollars more I could’ve bought a cheap notebook which would be ample for my grandson needs , Will be sticking with Apple
Today I got another call with the promise of solving the problem said they would call back , guess what heard nothing I think this company
Does not care about there reputation take as much money as they can from pensioners who know nothing about computers .
Anand was very friendly and listened to the issues I have having with my computer. Had issues with monitors, SuperGeek was so helpful and fixed all my problems. They travelled to Gledswood Hills and there service was outstanding. Would use SuperGeek again if I have issues. I could not fault the service.
Anand was very prompt & efficient with repairing the PC and very open in what was wrong. Thanks & I will Recommended Super geek services without hesitation. Very Good ! Thanks
Anand really done an awesome Jop on my Laptop and really is a Top Profesional Geekman. Will recommend to anyone out there who has the same problems and he can fix your Smart TV.
We’ve used Supergeeks regularly over 8 years, even having them custom build our latest pc, however we won’t be using them again. They were unable to come out today, despite the urgency, but more importantly, the person we spoke with seemed completely disinterested.
Have now found a more reliable company that we will be using from here on.
SuperGeek Canberra (Mohamad Arnaout) has done an outstanding job on a relatively complex and lengthy list of tasks across 4 computers, including rebuilding an older Dell XPS computer, including installing a new SSD HD. Runs better than ever. I found MA extremely competent technically, quick, knowledgeable, helpful, energetic, engaging and a delight to have around. I've never had better IT support, including high end support at three universities
SuperGeek came to my home today to address our internet issue. I did not think there was much they could do because I have the latest modem from Telstra but unfortunately we have bad internet in our area. I had to do something to address the issue, teenage boys do not cope well with 'lagging' when they are gaming. Mohammad confirmed our internet speed was not good, but not the worse he has seen.Because we have several internet ports throughout the house he found a solution that my boys and I are happy with. He was very professional and very quick (quick is important when you are paying by the hour!)
All good in the end
SuperGeek Noosa visited to get our computer, iphone and ipad synced as well as sort out a few problems on our Desktop. Unfortunately when our technician left there were a couple of small problems that had not occurred before. We contacted our local SuperGeek operator and was told it would need to be referred to a supervisor. Unfortunately the supervisor refused to have the problem rectified.
I then contacted Customer Complaints and explained the problem. Upon investigation SuperGeek returned and sorted out our problems at no cost. Thanks to Kimberley at Customer Service and Stewart our technician for getting us back on track. Shame on the nameless Supervisor.
Exceptional and professional service
I have used SuperGeeks for quite a while now and each time they have successfully fixed any problem that I have had in a timely and very professional manner.
Best service ever.
Best service ever
I am in my 70's, semi rural, and not computer savvy. I have found Matthew at Super Geeks my saviour when I need help with the wonderful NBN satellite system. Over and above the call of duty, when things are out of my control. On time and always a pleasure to do business with. Thanks Heaps! Jan
Love these Guys. They are Life savers.
They are always prompt and reliable. They fixed my printer problem very quickly and also did some trouble shooting on my systems while they were there. Everything is running so much smoother and quicker. Thank you guys Love your work.
Highly Recommended - First Class service
I had persisted in taking my laptop into a computer repair shop for many years and had to wait a couple of days to collect- not any more as Super Geek came to my home within a couple of hours and had everything running smoothly again.
Robin delivered first class service and was very knowledgeable.
I will definitely use this company again.
When we were forced onto NBN, two significant connection problems occurred. Try as we might to put in possible setting changes, we could not send out emails or get the printer re-connected. And we got no help whatever from the old or the new Server. SuperGeek, Michael, had both problems fixed and all running within 15 minutes! He then went on to help with other minor issues and even give some tuition. We were so pleased to have it all working again in such a short time after all the worry we had been experiencing. Thank you SG!
Amazing work geek! You solved so many problems and helped us out.
Our geek did an exceptional job and helped us understand our computer.We are very satisfied.
He was able to diagnose several problems with the computer and worked diligently to rectify them. The computer is running like it did when it was new.
Excellent service from Alex
Alex was fantastic, very punctual, polite and knew what he was doing and everything fixed so quickly. A credit to SuperGeek and now I have two great guys I can call on for my computer maintenance for my business.
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