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SuperGeek
4.4 from 112 reviews

Reviews

Review distribution

5 star
87
4 star
10
3 star
2
2 star
4
1 star
9

C. Koppman

C. KoppmanSouth East Queensland, QLD

Excellent knowledge and service

published

I recently engaged SuperGeek to help fix a problem that one of their competitors and a specialist from Microsoft was unable to resolve. It involved the set-up of a new laptop, the installation of Microsoft 365 for Business and the transfer of information from another device. Aaron Clarke (SuperGeek's Microsoft specialist) was easy to talk to, available within 2 hours of my initial call and he resolved all of the issues I had via remote connection. I would certainly recommend Aaron to anyone who requires similar assistance.


  • Verified customer

Excellent service, great for help with new website and email for business

published

Excellent service. Highly recommend Supergeek. We had them setup our website and email for our business. If you need a website or help with your computers give them a call

Review collected in partnership with SuperGeek

Mark

MarkSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Excellent service! my computer was not starting and is now all fixed. Thank you Supergeek

published

Supergeek fixed my computer very quickly. it was not turning on at all and the power part had to be replaced and once that was replaced everything worked perfectly. Thank you again

1 comment
SuperGeek
Super G.SuperGeek

Thanks for your Super review!

Review collected in partnership with SuperGeek

D. M. H

D. M. HSouth East Queensland, QLD

Cancelled appointment

published

Had appointment for 3.30 with Supergeek tech. At 3.23 received an email to advise my appointment has been changed to Thursday next. Main issues are
I didn't see email until after appointment time was overdue
Thursday was unsuitable
Changed my day to suit appointment so day wasted
I consider that poor service

2 comments
D. M. H
D. M. H

Have been contacted by Aaron from Supergeek. Couldn't be more helpful in resolving the issue. Very happy with the subsequent assistance

SuperGeek
Super G.SuperGeek

Glad we could assist in solving your I.T. issues. Any further problems please call us anytime on 13GEEK. Thanks from the SuperGeek Team.


Mark

MarkSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Excellent service! my computer was not starting and is now all fixed. Thank you

published

Supergeek fixed my computer very quickly. it was not turning on at all the power part had to be replaced and once that was replaced everything worked perfectly. Thank you again

Review collected in partnership with SuperGeek


Gaz

Gaz

  • 9 reviews
  • 12 likes

They gave us a false quote then overcharged us

published

We were quoted $500 to repair our computer. They then charged us $539. They were rude when I questioned it. Please be aware they will rip you off. What they say is not what you get.

2 comments
SuperGeek
Super G.SuperGeek

Good Morning Gaz, This is certainly not the experience we want for you. Can you please provide your job number or further details so we can look into this?
Regards. SG

Gaz
Gaz

I have spoken to your staff and they were not interested. Just too bad.


Nicholas W

Nicholas WSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

How do they have 4.5 star rating

published

They are the worst tech guys around I had a problem with my computer not getting power. I took it to them and they wanted for me to get a new motherboard I said I would think about it.

I went to another company and was charged half your price to find out the power plug from power supply to motherboard.

Super Geeks are so stupid and such a rip off avoid them totally.

1 comment
SuperGeek
Super G.SuperGeek

Good Morning Nicholas,
Please provide your job ID or further details so we can look into this further for you.
Regards.


Help When You Need It

published

Anand was clear in his instructions without being patronising. He set up our new system quickly and efficiently
while explaining as he progressed through the procedure. He also provided guidelines for maximising future use. He also indicated a willingness to follow up his services.

Matt

MattSydney, NSW

  • Verified customer

Poor service. Feeling extorted

published
4 comments
SuperGeek
Super G.SuperGeek
Matt
Matt

My reference number is 100147. I don't want to post my contact details on a public forum.

Matt
Matt

Still yet to hear from Super Geek. Such poor customer service. They truly do not care about how they leave their customers.

Robin

RobinBrisbane

  • 2 reviews
  • Verified customer

Avoid Supergeek at all costs

published

Paid for a computer part mid September with an expected delivery and repair 5th October. Received a call from them on the morning of the appointment to advise that the wrong part had been delivered and the new expected delivery was the end of November.
Advised last week that the part had been rejected by customs and that, unless I wanted to pay a further large amount for an alternate part, the order would be cancelled and a full refund given.
I accepted the refund option but have not seen the money or heard from the accounts department since.
Go somewhere else....these guys are running a scam!!

LocationQLD, Brisbane City
1 comment
SuperGeek
Super G.SuperGeek

Perfect service

published

Anand is fantastic !! great results ! Everyone from office to get it up and running very helpful!! Thanks

LocationNSW, Baulkham Hills

Gordo

GordoClontarf Beach

  • Verified customer

Placed zero value on my time - late and no apology

published

The tech called me at 10:15AM (for my 10AM appointment) to say he was just reading the info on my case. Candidly said he was coming over and would be another 15 - 20 minutes. I'd cleared the time to see him, agreed the call out price and left a meeting to be there on time. Unprofessional in my view and unsatisfactory. No further follow up from tech or manager.

LocationQLD, Redcliffe
1 comment
SuperGeek
Super G.SuperGeek

perfect and fast

published

Good service, fast and good quality as good price as well. Very approachable as they came to your place and also the technicians are super professional. Thank you so much!


Richard Belshaw

Richard BelshawSouth East Queensland, QLD

  • 2 reviews
  • 3 likes

Disappointed

published
Mary

MaryGledswood Hills

  • Verified customer

Excellent service

published

Anand was very friendly and listened to the issues I have having with my computer. Had issues with monitors, SuperGeek was so helpful and fixed all my problems. They travelled to Gledswood Hills and there service was outstanding. Would use SuperGeek again if I have issues. I could not fault the service.

LocationNSW, Badgerys Creek
Warwick

Warwicksydney

Computer Fix

published

Anand was very prompt & efficient with repairing the PC and very open in what was wrong. Thanks & I will Recommended Super geek services without hesitation. Very Good ! Thanks

LocationNSW, Botany

Excellent

published

Anand really done an awesome Jop on my Laptop and really is a Top Profesional Geekman. Will recommend to anyone out there who has the same problems and he can fix your Smart TV.

LocationNSW, Sydney

Robin R

Robin RBellmere

  • 2 reviews

Disappointed

published

We’ve used Supergeeks regularly over 8 years, even having them custom build our latest pc, however we won’t be using them again. They were unable to come out today, despite the urgency, but more importantly, the person we spoke with seemed completely disinterested.
Have now found a more reliable company that we will be using from here on.


Excellent service

published

SuperGeek Canberra (Mohamad Arnaout) has done an outstanding job on a relatively complex and lengthy list of tasks across 4 computers, including rebuilding an older Dell XPS computer, including installing a new SSD HD. Runs better than ever. I found MA extremely competent technically, quick, knowledgeable, helpful, energetic, engaging and a delight to have around. I've never had better IT support, including high end support at three universities

Location0

Kristine

Kristinerouse hill

  • 2 reviews
  • 3 likes

Excellent service

published

SuperGeek came to my home today to address our internet issue. I did not think there was much they could do because I have the latest modem from Telstra but unfortunately we have bad internet in our area. I had to do something to address the issue, teenage boys do not cope well with 'lagging' when they are gaming. Mohammad confirmed our internet speed was not good, but not the worse he has seen.Because we have several internet ports throughout the house he found a solution that my boys and I are happy with. He was very professional and very quick (quick is important when you are paying by the hour!)

LocationNSW, Baulkham Hills

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