Ally Fashion

I ordered a dress and payed express shipping it’s now been 7 days i needed this order desperately and have had no luck receiving updates i’ve emailed and called multiple times and have had an answering machine hang on me every time i’m very disappointed with the service as i’ve never had problems with this brand before

I bought a dress online and paid express shipping promised to have it delivered within 2 to 4 business days I didn’t receive anything (day 6) I needed the dress for tonight and I don’t know what to do, and the worst part is I tried calling them within the business hours they stated on their page 9 to 5 I was on hold for good 15 minutes before an answering machine says that I am calling outside the business hours and hang up on me Show details

We ordered 2 outfits and the were wrong size. I went ahead and reordered in the correct size. In the meantime the company wouldn’t give a full refund so I was short changed!!! and feel completely ripped off. I’ll never shop there again Show details

I Would like to Give a Huge Thankyou to the Online Team for their Excellence in Customer Service on my Recent Purchases A1A1A1A1..I Have just Put through another Order and will leave another 5 Star Review..So Thanks Again Guys...Have a Great Weekend . Show details

I have been shopping at ally for a few decades now and there clothes are well made and lately they have been getting clothes in that you can also find at high priced stores it is top dresses and tops stunning so glade they didn't have to close down and fast delivery also Show details ·  1

In store shopping pleasurable – Big shout out to Kwinana Ally fashion store, I am a long term returning customer since The Kwinana store opened and I can honestly say the Kwinana store has never looked better !!! Super organised and clean. The staff are very efficient, friendly and helpful! Great work ladies Show 2 replies

Sizing needs to be streamlined but not bad – Honestly I’m returning most of my order because the sizing is all over the place, but, the quality of all items is pretty decent, disappointing because I quite liked everything, but, the returns process seems simple enough though mildly expensive, fairly good experience compared to others thus far. So based pretty much on service 4 stars *Update,… Read more

second order being delivered through Aramex and is already late, No company that values customers uses Aramex. 3 stars that may decrease to 1 depending how late or lost it becomes.

Really bad service – Hi purchased my order online and the carrier has marked my delivery as delivered on the 17th Dec. I have cameras all over my house and I got dad to check the footage not just they my parents was home that day. I went to the Airds post office and they didn’t have my parcel either. So , I tried to contact the carrier with no luck to there backlog… Read more

and high volume of call I can’t even investigate what the driver did with my items that was 800 $ worth of stuff, not being successful contacting the courier I thought that Ally me being the customer will try to follow up on the item with the courier even me explaining to them that I have cameras and that they didn’t attempt the clearly said it’s not my problem to go back and contact the courier and was no help poor customer service

Not happy – Orderd weeks ago and still yet to receive what I bought. Using aramex as courier when they are the worst and don’t deliver is ridiculous. I planned ahead and ordered early but now left with no items as they have been sitting at aramex depot for 10 days. I’ve made contact but yet to receive any updates.

Not what they used to be! – Poor quality clothing. I’ve shopped with your franchise for years but the last two orders the quality was so bad I had to return both and the return process was expensive. I don’t know why an extra fee to return was added to the price already for postage. I probably won’t shop with you again. Show details

What on earth is up with the return policy????? – We shop here sometimes. Occasionally an item for myself but more often for my teen daughter. Unable to find what we wanted instore I purchased a range of items online so that we could try them at home. While returning them to our local store we had the oddest return experience. I had printed the online order. That wasn't good enough - I had to… Read more

find the original order on my phone and EMAIL it to them??? I've never encountered this at any other store and it's a bit weird and time consuming. But okay. Surely they now have all my details and can probably just refund straight back to the card without me even having to get my card out of my wallet. No. Not only do they have the entire order with name, address etc on it but you then need to provide all that information verbally so that they can enter it into a different system. Why on earth would you need all that (again) when you literally just made me dig through my emails to send you the original order which has it all printed right there on the front??? What a clunky, time consuming returns process. Have a look at how other stores are doing it Ally. Many of them now just automatically refund the card used on the online order and the whole thing is done in a few minutes. No requirements for names, addresses or even cards to be gotten out of wallets. And what if I didn't have the original email? Is a printed copy of the order no longer good enough for returns? It's all a bit strange.

Wonderful – Fabulous service at Phoenix Shopping Centre. Staff member Emmalee helped me choose tops for my 14 year old grand daughter. Grand daughter loved the tops Emmalee chose for her and of course she now wants more. Thank you the service was wonderful. Show details ·  1

Great products, tidy store! – The 3 ribbed crop tees in my closet have all been great - a gentle wash and hang gets them wrinkle free. Also have a pleated miniskirt that is well made/designed. I like the robust fabrics that stretch and dry quickly. A lot of other companies use lower quality fabrics but charge more. Synthetics can often be stronger and more durable, less likely to stain, so I do like them. Show details ·  1

Disappointed – Quick delivery but the quality is bad I got a red dress worth 55 dollars the fabric unstitched I only wore it once and I got a pare of high waste d wide leg pants they got ripped on the thigh area only wore twice. I also downloaded the app they gave me a code app30 didn't work or any of the other codes they gave me 10% code imissyou10 only works through the Web not the app. Show details

Avoid this clothing chain / store – Do not shop at Ally fashion they have no customer service skills what so ever, they have caused me so much stress & frustration & made me cry Show details

Awful customer service – Went in to one store to purchase an item. The sales person failed to mention I couldn’t return the item because it was a sale item. Simple customer service! Went to return it to another store. Had to get a store credit. When I returned to use it, the item I was purchasing was cheaper than the store credit (was actually labelled as the same price… Read more

but scanned cheaper) and the sales assistant made me feel like a huge inconvenience… like it would be such an effort to re-write another store credit for the remainder. So I felt pressured to buy something else. So in the end I ended up spending double, when I should have just been able to return the original item. When emailing customer service I received an automated response and then when I responded, they basically didn’t care.

I have received no order confirmation… – I made an order early yesterday but it has not yet been confirmed or shipped. I need it before the 1st of December so I am extremely concerned now. If I can’t receive it before the expected due date I will need a refund. Nobody is replying to my emails

Worst customer service – Was looking through $10 & under picked a cardigan that looked cute. Was told it was $25 & not $10 & someone must have put in the wrong place. I explained there was more than one & I should get it for that price. If it had only been 1 fair enough. These had been purposely Pur there. The young girl was absolutely rude, it puts me off going back in there. Show details

STRESSFUL AND HIGHLY UNPROFESSIONAL – The C's canceled my order without telling me after they gave me a tracking number. Then I had to demand for an explanation as to why and they wouldn't say. They sent it out but to the wrong address that was not on the order form. I had to make my way and contact the post myself because they wouldn't. I got my order finally but was left stressed out they wouldn't give me answers to why my order was so stressful to get sorted out.

horrible customer support – The site had some dresses listed for free, I assumed the site was getting rid of old stock. I received an email letting me know 1 of the dresses I ordered was cancelled, and would not be delivered. That's alright, but the issue was that none of the dresses arrived. I was relying on having these dresses for a get together with my friends. So for… Read more

over a week of shipping times I assumed I didn't have to go out and organize dresses. I asked support for even a $20 voucher to make up for the wait times & support not letting me know the entire order was cancelled but nothing.

Disappointed when I've been shopping here for years

Cannot online Return! – Will NEVER online shop with Ally Fashion again! The tops I purchased were way too small & didn't fit. I sent most of the tops back with original packaging & tags (even the silica get sachet) but they were sent back to me, saying I hadn't followed the returns policy. So now I have 8 tops that don't fit me! I've never had such trouble online shopping ever!!! Disappointing. Show details

Shockingly so good – Everything I ordered was surprisingly perfect. Delivery was quick. Also came with a postage bag Incase a return was needed. Will definitely shop again Show details

stay away from ally fashion – Their clothes are absolutely rubbish. extremely poor quality. I made a mistake by getting a store credit. to put everything short, my $90 has gone wasted. customer service is equally bad. things are over priced. might as well buy from aliexpress because the price is cheap but equally poor quality like ally fashion. Please stay away from ally fashion unless you want to be a victim. there are great online stores like city beach or even shein. Show details

Dissatisfied as promised a matter to be fixed up and the complete opposite was done! – Called on Tuesday morning to states that I had pressed express shipping how ever Apple Pay had changed it back to standard so I called up spoke to Laura, was advised that it’s a known error and that I’d have it expressed ship to find that it was sent out still by standard postage please don’t promise someone something and then do the opposite… Read more

quite disappointing!

Especially when the customer is relying on that package quite a big let down!

By the time said items arrived i won’t need them…