Ally Fashion

Policy states items can be returned and refunded if the discount was less than 50%. However as I also had a new customer voucher, they added that to the discount and denied the refund.

For the price, the quality is great! They were as per pictured and were delivered very fast. I bought two dresses and they fit very well and I can’t wait to wear them to the Hunter Valley for romantic weekend ❤️

Ally Fashion Wynnum Plaza

A few weeks ago, my mother, grandmother and I were having a day out together and decided to shop at Ally Fashion at Wynnum Plaza.
The female staff were watching us as we entered the shop and were giggling amongst themselves.
I thought nothing of this at the time, but when we were served, it started to make sense.

My mother and grandmother were browsing through the shop and came across some clothes they liked on the discount rack.

The item had a price that was lower than the discount listed and when this was brought to the attention of the staff member, she rudely scoffed and said it was the wrong
price and we would have to pay the HIGHER discount price....

Very satisfied with her service. She is good with giving advise on how to improve your fashion and what will look good on you.

This store is absolutely fantastic if you want to wear the item once and never again!
Clothing always shrinks regardless of how careful I had wash the item! Considering how expensive these items are, to only wear them once and have them shrink and not fit is disgusting. Do not purchase from this company.

Great range of products, wonderful fabric and array of styles. Disturbed to find that my small for age 12 year old daughter had to purchase an XL for the right fit. What a nightmare for people with body dysmorphia.

Sizing is soooo wrong especially comparing it to models in pics, absolutely awful,I'm disgusted by there sizing,was a gift for my partner so I'm very upset

Click and collect in store. Cannot take item without sending them an email first. I’ve never had this policy in any store before. I wasn’t able to send an email, wasn’t able to return the item, wasn’t allowed to leave the store with the item I paid for!!! Will never be back.

My daughter and I visited the Earlville store in cairns on Monday and had the best experience with Jasmine she made sure we had the help we needed and had the sizes we needed absolutely lovely young lady, will be visiting this store from now on.

I purchased 2 bodysuits in different colours from the online website. These bodysuits were advertised on the website as “seamless” and “not sheer”. The bodysuits were extremely poor quality, thin and transparent - clearly not fit for purpose or accurately described. I contacted headquarters to resolve this issue amicably and dealt with [Name Removed], who kept re-iterating their standard returns policy for bodysuits, when I was in fact making a complaint pursuant to my consumer guarantee under consumer law. It was almost comical that she actually invited me to make a complaint to the ACCC. Zero care for customer service and blatantly turns a blind eye to their obligations under Australian law.

Was happy with. All my purchases so satisfied am so happy with it can’t believe how cheap your prices are

I wish i could rate minus for my experience. I do not usually waste my time writing negative experiences but the staff on 27/03/2022 @1630 were not just lacking customer skills but lacking morale and humanity.
Firstly, went to gallery store to purchase dresses for my maternity after work around 5pm. As they mentioned they were closing soon, just was considerate and grabbed some dresses I liked and got out the store. However, it was full priced items, only one seem to fit me. Went back to refund the other three in gallery after work, staff [Name...

My first purchase I went NUTS & purchased 26 items!! (LOVE the style & clothes). They were having a sale, so most of the items I bought were on sale. Like most I didn't read the returns policy until I needed to return some Items . They ONLY provide a store credit for items sale items and NO EXCHANGES. There is no note on the sales items to say only store credit will be provided for returns.

The online account does not provide a photo or allow you do click on the Items you have purchases to confirm what item is which. The descriptions on the ...

Purchased items on 11/3 before purchasing i asked staff member [Name Removed] if they are refundable, she answered yes, did not make it clear not any sale items, upon returning for the refund on 12/3. I was told no refund on sale items and that she had to phone her area manager to approve refund for the full priced item, even with my receipt. She then rang, got the clear to refund the full priced item, we then had to call the area manger to get the clear for the sale item , while she was on the phone i asked many times to speak to her i was not...

I selected and paid for an item online and 2 days later received an email saying none in stock, here is your money back. Wrote to the company but was informed due to the popularity they become out of stock basically tough luck. If they don't have a system in place to cover orders maybe they should invest in some technology so people are not disappointed in the company or offer a discount on another item as they haven't fulfilled their end of the transaction.