Between December 16th, 2019 and December 31st, 2019, Ally Fashion is offering each reviewer a $10 Gift Card. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReviews Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviewer Photos & Videos
I ordered something online recently and one item was missing and one item was faulty when I received my order. I contacted online customer service straight away and they said just need to send the faulty item back then they will give me a refund.
I got an email from Australia post my return parcel has been delivered to the online store and I have tried to contact them a few time but they haven’t refunded me.
Then I had to go on PayPal and ask them to help. The Ally fashion online contacted me back and said they will refund me if I withdraw th...
The reviewer stated that an incentive was offered for this review
- Online store
- Verified customer
Taking advantage of Covid-19
I used to love this site and was a very loyal customer. I purchased 2 x dresses that were on sale. One was like a sack, according to their T&C's because I purchased it with Afterpay and n sale, I cannot return it online, but have to take it in-store, for a credit No refunds due to sale item. Well, shopping centres are all closed, so I sent a contact asking what I could do. The reply; Send it back online (AND PAY $9 for shipping it back) I wrote back, saying that I realise Covid-19 had upset things but charging when people can not get to the store as it is closed??? That's just price gouging and the last time I will ever order from them
ADDICTED TO ALLY
I absolutely love shopping online with ally, so many good deals and constant emails updating on specials! I spend about $50-100 fortnightly with ally and it’s clear that I’m obsessed! Would highly recommend! Only down fall is 1/4 of the items EVERY ORDER get refunded without any other options. But other than that very happy with ally online!!
The third time
I love shopping with ally fashion but of all the 3 orders I have done there is always items that don’t come in the order and I get an email saying I have been refunded for an out of stock item but when I look at the website this item is still available to purchase in the same size. If I want to purchase the item again I have to them pay for shipping again and I would not have placed my orders if I knew that stuff wouldn’t come because it would not be worth paying the shipping price
Incorrect item received with no attempt to fix it
I received an incorrect item. When emailing them I got asked for photo evidence so sent it though only to get told I have to take it in-store for an exchange or refund or they would provide a pre-paid slip to send back (why even ask for a photo?) I told them I don’t drive and don’t have easy access to public transport so that’s not an acceptable fix. When they same issue has happened at other online stores, they simply offer a refund or send the correct item. I don’t believe you can put the onus on the customer to fix a mistake you’ve made. I will not be purchasing from them again and am not surprised with other reviews sharing the same sentiment. Don’t risk buying from here unless you don’t mind having your money stolen.
Excellent customer service
I ordered online and was worried I wasn't going to get the item in time so I messaged the online team and they were very helpful and made sure my item made it to me in time. So happy with the product and the service.
Don't buy online - constantly refunding and missing clothes in parcels.
I have bought from Ally Fashion and now You + All multiple occasions because I love their clothes. But every second order, they consistently send the orders, but it's not until I actually receive them that they tell you some of your items are out of stock and refund you, or they send them with items missing and never refund. Then you waste money on shipping and look at their website that still has the items in stock? It's false advertising to get your money and then refund it 3 weeks later.
Never received my order
I would like a replacement order as you use a cheap and nasty courier service which has resulted in my order not turning up. It is marked ‘delivered’ but is no where to be found. I left specific instructions of where to leave it- behind side gate ( very safe place) and it wasn’t there. Where is it? No body knows. No one wants to take responsibility. But it certainly isn’t my fault so I would like my items replaced.
Worst shopping experience.
Worst shopping experience ever...I bought an item that is faulty and can’t do refund, only exchange. Ridiculous!! Plus, Items displayed don’t look good so shouldnt waste money to shop there.
Will never give my money again to this company
For my birthday I got given money, so I decided to use it on buying clothes as I desperately needed some as it is I hate shopping can never find stuff I like. So off I go to ally first shop and found really pretty clothes.. I have worn them once and hand washed them all in cold water as my friend warned me they shrink from ally.. Then go to wear one of the outfits it has shrunk then I try on the rest and they all shrunk not a little bit a LOT they can not be warn again so I WILL NEVER WASTE MY MONEY AT THIS SHOP AGAIN.
I guess the only good thing they used for now is rags
Unforantanly I have thrown away my dockets when I got home after shopping thinking I tried them on they all good .
Now nothing can be done
Missing dresses and terrible customer service
Still havent received my order and it was purchased at the start of January. There must have been a mix up with the courier service provider because I had two lots of consignment numbers and both saying dresses had been delivered yet I hasnt recieved anything. I immediately contacted You & All when I got the delivered alert to say I hadnt received anything and they basically said not there problem it had been delivered. I do all my shopping online and have done for years and never had a single issue. Do not purchase from this store if you actually want to recieve your items or expect some level of customer service. I will be following with paypal to egt assistance, this is wrong and You & All need to sort it out!
Awful customer service
I ordered two items over a week ago. I received the parcel today with only one item. They emailed me an hour later to say my item is out of stock. I said I would have cancelled the entire order if they had told me. They offered no assistance and I can’t even get a refund on the one item they sent as it’s a sale item. I tried to contact them on messenger and email and received the same generic reply that they can’t help.
The terrible service continues.
After leaving a review when they deleted my account without my permission, it turns out this (or something) caused an error with an order I had placed on that account of $100+ and it never went through. I needed items by Valentine's Day and ended up getting them today after emailing them about it. What's worse - I only ended up getting half the items I purchased! I suspect that because of their error and not processing my order, the items I wanted were no longer in stock, even though I had truthfully purchased them weeks ago!! And because they ...deleted my account, I have received no info on any refunds of the items or anything. I have received no compensation for the disappointment of this experience! Honestly shocking. It's such a shame because I do love Allyfashion's clothing and it is admittedly my favourite selection of stock. I just wish I wasn't experiencing such disappointment with their online store.
I have been shopping with Ally Fashion both online and in store for a few years now and it has always been a pleasurable experience. The clothes are affordable, on trend and true to size. I always know that I am going to find something for every occasion!
Excellent customer service
I've shopped online with Ally quite a few times now and have never had any issues. However, on my most recent order I realised that I had been overcharged for an item. I was expecting to run into difficulties with getting a refund but was really pleasantly surprised. The matter had been resolved within 48 hours of my original email and Ally refunded the overcharged amount. Excellent!
All round terrible experience
I’ve shopped three times on the online store. Each time after a few days I’m refunded part of my order because they don’t have the items in stock. If items aren’t in stock then they should be removed from the online store. Even after being refunded I have re-checked the online store and it still says those items are there for purchase.
When my items have arrived they have been the incorrect sizes and postage has been a nightmare and in one case my package was incorrectly sent back to Ally. Any correspondence with Ally via email takes ages to deal with and they don’t even answer the phone number provided. Not going to shop here again.
Bad quality, all items I’ve ever bought from ally has either had a faulty zipper, or loose thread. Dont buy ally fashion
Clothing is poor quality and falls apart. Buttons fall off, zippers are faulty or break easy. Shoulder straps fall off after first or second use. I have to constantly repair my ally clothes myself due to the poorness of quality from ally
TERRIBLE NON EXISTANT SERVICE-Rockhampton Stockland Shopping centre
I wouldn't even give 1 star, but had to to be able to write a review.
The staff in Ally Rockhampton Stockland Plaza was non existent did not even acknowledge me or offer assistance when I was waiting & they saw me & ignored me, so I walked out & shopped somewhere else, much better stores out there, I will never shop there again...Come on Ally Management...How about some staff training...I have heard some bad things about how bad your staff are...no wonder you closed down the first time...would not recommend, better shops out there for sure
Bought a faulty item, refused an exchange.
Bought a skirt to find it had two holes in it, tookitback a few days later and asked for an exchange with receipt and tags, the retail assistant took photos and my number to get approval. Never received a call back, so I wenyt in to the store for her to tell me the skirt never got approve for an exchange. Not only this,she had a very bad attitude towards me as if I damaged the skirt myself.
Terrible online experience!
Terrible online experience. So I got an email regarding with my order that i will receive it that day but 3 days passed I haven’t receive any. The next day I track my order it says its been attempted to be delivered and left a card.. no card at all then I ran to nearest new agency but they say they can’t track my items and no where to be found. So i emailed Ally to ask help for where my orders are.. no response but I got mailed back its been reviewed by support staff. They just ignore your message even in facebook messenger telling email here and there but no response at all!!! So disappointed not knowing if I can still get my orders!!!!!!
Questions & Answers
Hi if I'm buying online and items are on sale am I right in saying you do not refund? My order is fairly large so i'm worried I will end up with lots of clothes that I may not like/dont fit??? Thanks
I placed an express order on Friday morning and accidentally put down the wrong email therefore not being able to Receive my tracking number. Is there any way to change my email or retrieve the tracking number?
Ally FashionAlly Fashion
Hi Tia, Please email us directly at email@example.com if you are still experiencing issues, Please be sure to include your order number. Have a lovely day, Ally Fashion Online xxx
Hey guys im doing a school report and i was wondering can anyone tell me how the quality of the swimmers are for being so cheaps thanks
Ally FashionAlly Fashion
Hi Hannah, We can confirm the quality is very good and the thickness of material is definitely worth the purchase. Most swimmers come with fabric underlay and padding where necessary. Please feel free to email us directly at firstname.lastname@example.org with any feedback or questions. We'd be interested to hear your thoughts and inform our buyers with any feedback. Have a lovely day, Ally Fashion Online xxx
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.