Atlas Car & Truck Rental

Atlas Car & Truck Rental

 Verified
Atlas Car & Truck Rental
3.7

1,467 reviews

PositivevsNegative
68% · 1,004446 · 30%

Received Booked Vehicle
  • Yes
  • No, I received a worse vehicle
  • No, I received a better vehicle
Value for Money
2.7
Transparency
3.2
Customer Service
2.4
Booking Process
3.3
Vehicle Condition
3.1

Reviews

1,467 reviews
Maze
MazeMetropolitan Adelaide, SA5 posts
 

Are you serious??

Booked a van last October 2017, for family wedding. Returned van. Sorted. Nope. Got home today (February 2018) to a letter demanding we pay $71 bucks or they’ll refer us to debt collection! Sorry, what?? No lead up letters/phone calls etc to advise there was a mistake etc. No, just a nasty letter. So just finished googling reviews online. Aaahhh now I get it! Avoid at all costs.

B A.
B A.Greater Melbourne (Inner), VIC
 

A Shocking Car Rental Company!

i regularly rent car for my bushiness and this is the worst rental company. a liitle bumper bar accident hit by someone else, i paid access fee to return back later on, its been nearly 2 years ,nothing, their insurance company hasn't got any phone number and responding to emails by a rude person.. Show details
Maroun.m
Maroun.mGreater Melbourne (Inner), VIC
 
Rina
Rina
 

I could not get my $50 returned to me

Atlas charged me $50 for a Victorian road toll paid through linkt. I never received my refund from Atlas even after several email requests. I would still like to receive my refund.
David D.
David D.
  Verified

Terrible car rental experience

I made a booking but contacted them the morning of pickup and was told the company was in liquidation! I had to make alternative arrangements very quickly. They offered no alternative arrangements and they did not inform me beforehand - there was no warning. I see they seem to be still trading so will need to take this to consumer affairs.
Himesh
HimeshGreater Melbourne (Inner), VIC
 
Booking Process
Matt W
Matt W3 posts
 

Booked 6 months and arrive to find out they have gone out of business

Booked a car for our Christmas holidays in QLD 6 months in advance only to land at the airport, call them to come pick us up and find out they had gone out of business. Had to pay top dollar finding another rental car during Christmas holiday time. A-holes!!!!
Agathe T.
Agathe T.
 

Company went out of business and didn't let us know!

The company went out of business 3 weeks ago but we only found out by calling them when we were already in front of their office to collect our car... Show details
Gillian
Gillian2 posts
 
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Emily
Emily6 posts
 

DO NoT use this company ! They took my AUD 4000

DO NOT use this company , it s a big scammer ! They took my 4000 AUD as the car hit by a kangaroo, but then they refused to give me repair invoice with breakdowns of the labour and parts. I am unable to claim it from my 3rd insurance company ! I sent numerous emails and phonecalls, no one seems want to care ! I left multiple voice messages and asked them to call back or just send me a repair invoice ! The receptionist just threw me like a ball from different departments to another. I doubt if they have truly taken the vehicle to repairs I think they judt want the 4000 dollars instead, thats why they keep avoiding my emails and calls. I am going to ACCC and fair trade NSW to report this ! Show details
Grant
Grant2 posts
 

Gone Bust! A pack of rats!!!

Booked over 6 months ago and when I checked just a couple of weeks before our travel was told that they have gone bust and cant rent us a car, They know ages ago but didnt e-mail customers. Has cost us additional $800 to rent another car due to short leadtime and peak season. Should have taken heed of other poor reviews. I called the CEO and found he no longer was with the company. I wonder why???!!!
Anna
Anna
  Verified

Not a good Company!! I recommend Deol Car & Truck Rentals

this company only making interest from customer's money, now company is closed, i booked a car from here, but they never returned my bond, currently i booked a camry car from Deol Car & Truck Rentals, & its a very good company & good team Show details
Value for Money
Transparency
Customer Service
felmingham
felminghamPerth, WA8 posts
 

Have been waiting 14 months for a refund

We hired a car with a car seat and no car seat was available so had to pay for another company to provide at our own cost. was told we could be refunded original cost and any difference in new cost to hire seat would be covered. That was October 2018 and still waiting on response. In over 12 months I have only received 2 responses to my emails. Absolute joke!! Show details
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Chris Jones
Chris JonesSydney, NSW4 posts
 

Atlas Car Rental are no more

Booked a car several months ago for a trip to Perth, rang today to confirm booking and was advised that Atlas are now in receivership and will not honour any bookings, 4 weeks before Christmas looking for another car, not even the courtesy to send an email advising the booking i had was cancelled.
Value for Money
K D
K DMelbourne8 posts
 

Car Rental cancelled without any notice and 40 minutes waiting to connect to Customer service

Atlas Car Rentals cancels a booking without reason made 4 months ago, for a trip happening in a month
Tried calling them and was 40 minutes on hold. Poor service
Value for Money
Transparency
Customer Service

Questions & Answers

Troy V.
Troy V.

Want to know wye you can't book a car on line.. Are yours out of business for not paying bills?

Merissa B.
Merissa B.

Can I cancel a reservation that was done online?

Where are your terms and conditions on your offical website in regards to cancellation as you currently don’t have any?

Kazza K.
Kazza K.

Where is my $350 security bond not returned. My name is Karl Downing and i hired the car on February 1st in good faith that it would be returned. If it isnt returned in the next week i will be taking legal action against you. It will cost a lot more than the $350 Security bond i payed as you will end up paying court costs as i have to verify. Pay up as i will be taking legal action against you

Consumer advocate
Consumer advocate  

Dispute transaction with your bank and complain to every consumer protection organisation in Australia

AHav
AHav  
Kazza K.
Kazza K.  
See all Atlas Car & Truck Rental questions

Details

CategoryCar Rental Services and Direct Car Hire
Service TypeDirect Car Hire
Hire Vehicle typeCars and Vans & Trucks
Hires To People aged 21 - 24 yrs
Locations NSW, QLD, SA, TAS and VIC
Airport Shuttle Service No
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