Altogether

No customer service at all, I was charged when I wasn't even living there Show details

Excellent customer service , and support whenever needed . Easy to deal with Show details

Since Altogether Group replaced the meters at Madison Heights, billing has been unreliable and confusing. Meters have reset twice this year, and bills often contain inconsistent or estimated readings. When questioned about how estimates are calculated, Altogether admitted they base them on usage from the previous year, meaning some current… Read more

residents are charged using other people’s historic data. This is clearly inaccurate in a building where tenants move in and out.

Despite written requests, Altogether has failed to provide a full audit trail or written explanation, preferring phone calls instead of formal responses. They’ve also charged for air-conditioning use even though ours has been switched off at the circuit breaker for months.

I’ve lodged a complaint with the Energy and Water Ombudsman QLD, as these issues raise serious concerns about data integrity and billing transparency.

Natalie was Very kind and understanding to my current situation. Show details

⭐☆☆☆☆ Completely disgraceful experience. Every single month, Altogether fails to deduct my payments properly. I gave them multiple chances, thinking maybe it was my own fault at first. So I double-checked my account every time, making sure the bank card—set up specifically for all my household bills—had more than enough balance to cover… Read more

everything. But it kept happening. They’d send me an email saying the direct debit failed and that I needed to pay immediately. I paid through BPAY, as I always did every time it said "failed".

Today, I’d had enough. I finally called them—and the most frustrating part? They blamed me.

They claimed there wasn’t enough money in my account but refused to explain why. When I asked for clarification, the woman on the line (whose name I wish I had) said, “There’s nothing I can do. The system just shows the payment failed—referred to the customer. Just check with your bank.” Then she had the audacity to mock me, saying, “Maybe you just don’t have enough money, that’s why we can’t charge you.”

Let me be clear—I called to resolve a recurring billing issue, not to be mocked, dismissed, and humiliated by someone who clearly couldn’t care less. She was rude, condescending, constantly interrupted me, and made absolutely no effort to listen or help. It felt like I was talking to someone who didn’t want to be there, just waiting to clock out. No professionalism. No decency. No respect.

I even asked if I could switch utility providers because I no longer want to deal with this company. Her response? She literally laughed and said, “Haha, no—you can’t. We own the building.” So because you’re a monopoly, you think you can treat customers however you want?

Altogether, you are hands-down the worst company I’ve ever dealt with. You hide behind your monopoly, take zero responsibility, offer no real support, and treat your customers like they’re disposable. You don’t care—because you don’t have to. And that’s not just bad service—it’s disgraceful.

Your response to my issues were very professional and fully addressed those matters. Show details

Good communication. Problem resolved with options made available. All setup without a problem. Show details

Our building recently switched to Altogether Group (Madison Heights, Bowen Hills, Queensland). Altogether upgraded our meters this week. The company disconnected services centrally to complete the work, but did not restore services upon completion. Altogether advised that this wasn’t their problem resulting in water being unavailable over the… Read more

Anzac Day long weekend.

It is simply impossible to provide a poorer level of customer service and literally engaging a flock of parrots to manage services would result in a better outcome than engaging Altogether Group.

If you have a choice, NEVER use this company.

My experience was about getting the information on the Altogether Form correct. It did take me two attempts and on the second attempt it was accepted. The staff were very pleasant and polite to deal with. I really appreciated their kind help when I rang throuh. Show details

Fast response by email, on time doing task, usefull and correct suggestion Show details

Amazing – No matter what my enquiry is be it simple or complicated, I personally have never had any issues the team have always gone above and beyond to assist me with any questions I had, keep up the amazing work and thank you Show details

Very helpful – Very helpful knowledgeable and understanding my need Well done extremely helpful Show details

Very Good – Very happy with their service ... way beyond my expectations .. very fast and professional Show details

No help for pensioners – I am elegible for a pensioner discount but you must apply for the discount before the bill is generated. How can you apply before you know your account number, details and how much your being charged. No help from company contact just told to pay the bill because thats how they operate. Not good enough. This company was forced on us by the appartement body corporate. I will definitely at changing provider if possible. Show details

SCAMMERS – be aware this is a scam we have been getting $400-$500 monthly bills in a 2 bedroom apartment and when asked to have the issue investigated they have told us that nothing is wrong and if we want someone to come and check for us its going to cost us more money do yourself a favour and go with literally any other provider to avoid this company!! Show details

Lack of Transparency and Extortionate Rates! – I never use AC due to health concerns. I am constantly being charged for usage even though the unit is switched off at the mains. I've since been told usage is 'apportioned' across the entire building so, whether you are a single occupant, family of 4 or - like myself - don't use AC at all you're charged the same. Electricity and 'access' rates are the highest I've ever encountered. Show details

Super service and low competitive prices! – We are part of an apartment complex on the Gold Coast where this company has been installed. We were originally with Alinta in our last residence and we have been pleasantly surprised by how much we have saved on our electricity since the change. Haven't looked at the hot water bill yet but electricity for 2x people was surprisingly low! We are so… Read more

pleased with the savings that we can not recommend this company enough and will be staying with them going forward. They are extremely competitive and it's about time the body corp chose this provider.

Environmentally conscious – Our new energy provider in our Gold Coast apartment complex has been a game-changer. We saved a lot on our electricity bill, they're affordable and environmentally conscious. Highly recommend! Show details

Amazing service – I recently had the pleasure of working with the Altogether Group on a power solution project, and I am extremely pleased with the results. The team at Altogether Group provided me with a comprehensive solution to my power needs, and the quality of the work was excellent. They were able to provide a solution that was tailored to meet my clients… Read more

exact requirements and took the time to explain the entire process in detail. They also offered excellent customer service, with friendly and helpful staff who were willing to answer any questions I had. As a strata manager I have been very impressed with the level of service provided by Altogether Group and would highly recommend them for any community power solution needs.

Pleasing – This organisation is absolutely fantastic - Thermal Bills are incredibly reasonable. They came into our complex with excellent suggestions that were well received. Electricity was very reasonable and Thermal for heating hot water was an absolute bargain. It had been around $30 per month, but then they noticed that the meter was not working… Read more

properly and fixed it. Even with aircon around $200, my thermal bill for heating water is still only $150 per month. I do laundry, wash my dishes in the sink, and have a shower every morning - yet still only pay $150 for hot water heating. Many owners are paying only $30-40 and are very happy with the service. Please give this organisation a pat on the back, they are doing a great job. We have owners looking to extend their contracts and I hope they do.

Great value & efficient service – Altogether Group provided an efficient and cost-effective solution that was tailored to meet the needs of our community . Our committee has been very pleased with the outcome, as we are now able to take advantage of savings in energy costs for common area. The team at Altogether Group was also very helpful and friendly, taking the time to answer… Read more

any questions we had as the community transitioned. As a resident, I am very appreciative of the service provided by Altogether Group and would highly recommend them for electricity and metered air con as I can now pay for what I use.

Disgraceful. Expensive. Worst customer service – Keep hassling me for a bill I’ve paid three times now. I can’t believe change in cost of electricity either. Rude. Unhelpful staff Show details

Absolutely disgusting organisation - Thermal Bills off the charts – They came into our complex under some very suspicious suggestions floating around. Electricity was reasonable but Thermal for heating hot water is beyond a scam and I am reporting them to the ombudsman. How on earth when usually electric and water heating would come in at circa $90 a month in winter months, then with aircon around $200, can my… Read more

thermal bill for heating water be at $150 per month. It had been somewhere around $30 but then they claimed the meter was not working properly. I feel like the are conning me and trying to recoup money from their own incompetence. I don't do laundry as I have a laundry person, I live alone so wash my dishes quickly in the sink so no dishwasher and I have a shower every morning, how on earth that warrants $150 to heat hot water. I found many owners saying they pay $30-40 and others like me being lumped with $150 bills which they say is an estimate. Please report this organisation to the utilities ombudsman, they are disgusting. We have owners looking to get their contract terminated and I hope they do.

exorbitant pricing – altogether have just come to the building and they sent me a shocking gas bill more than double the previous provider bill . makes no sense since my usage is always consistent. $402 for one person more than my rental agents bill a family of 4 adults- not including electricity. does not add up and agree with the previous post 100% "shameful… Read more

overpriced" and also very pushy on payment. they gave me lame excuses on the phone . not happy in the least.

SHAMEFUL. OVER-PRICED RACKET – WE are part of an apartment complex on the Sunshine Coast where this company has been installed. We were originally with Alinta in our last residence and NEVER have we paid so much for electricity! Alinta had a "pay on time discount" our bill is supposed to be monthly (paying $200+ per month I might add) just received one for two months and they… Read more

want it paid by 18th March! Haven't looked at the hot water bill yet but electricity for 2x people was over $500!! Will be contacting Alinta to see if we can change. They have a monopoly and it's about time the body corp sought an alternative provider.

Outrageously expensive & no option to change supplier – Bill for electricity & water heating. Even with government rebate this is outrageously expensive ($186 for a month) Locked into using this company by the building management who must be getting some kind of payment or kick back Show details

0 Stars!! Absolutely Horrific! – Formerly Meter2Cash Solutions: They overcharge by at least 8 x the amount! If your water meter is broken, they won't bother telling you (you will probably find out MANY YEARS later from someone else who happens to notice, and so kindly informs you, whilst this mob just increases every bill onwards by 3,000!! No dispute resolution- they will just… Read more

demand demand demand $$$, threaten disconnection, they keep all government rebate $ & never pass on to customers (who desperately need it!) ~~ check your meters all the time!! They make up their own ridiculous numbers & charge an absolute fortune! I cant believe they are still allowed to legally operate!!