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Always Direct
2.8 from 84 reviews · View Statistics
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Reviews

  • Product Quality
    2.6 (11)
  • Return Claim MadeYes (2) · No (12)
  • Shipping
    2.4 (5)
  • Customer Service
    5.0 (2)
  • Warranty Claim MadeYes (1) · No (13)
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Edwood
EdwoodGreater Melbourne (Inner), VIC

MISLEADING & RUDE!

published

It took four months for someone to get back to me and answer my customer queries; I was ready to buy immediately.
I had to contact them on two separate platforms, multiple times, until I received a reply.

The prices listed are deliberately misleading, and during communication, "Jack" told me that I couldn't read - twice.

He was SO rude that I felt compelled to leave this One-Star review; commerce should, at the least, be mutually respectful.

I would not trust this seller with anything - the reviews indicate I am not alone.

Research, first!

Product Quality
Shipping
Chanae W.
Chanae W.Metropolitan Adelaide, SA
  • 5 reviews
  • 2 likes

Sent the wrong product won't replace until they pick up the old one- keep not coming to get it.

published

They sent the wrong heater and I was told if I sent a photo of the incorrect product a courier could be there by the same day, no one has come and day after day I call and ask when they will pick up and they just blame the courier company. I have asked so many times for them to send me the item I ordered but they won't do it until they have the incorrect one back so can't get anywhere with this company. I would ask for a refund but we already made a hole in the wall for the size of the heater we ordered. I would suggest avoid using this company it's been nothing but hassle.

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Sore  tired
Sore tiredAU
  • 2 reviews

Instructions for a different product and in Italian ???

published

The shower screen I purchased from this company, came with a set of installation instructions, in Italian ( which I don't speak ) I then discovered that the diagrams for the install are for a completely different shower screen all together. In defence of the company, I called the help line and the lady did send me another set of instructions, ( these are not much better that the first lot ) I think more care and effort need to be made by the workers that pack the boxes, I hope I can figure out how to put the bloody thing together.

Product Quality
Shipping
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Yo E.
Yo E.Greater Melbourne (Inner), VIC

Horrible experience

published

They sold out the product I bought and they sent me a fake tracking number. This company is very dishonest.

Product Quality
Incentivised Review No

Customer service is terrible!

published

They’re all about the money and their service is absolutely terrible. They do not respond to emails at all. Would rather pay more elsewhere. Don’t waste your time and money with this company!

Product Quality
Incentivised Review No

Customer service

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Could not be bothered

published

Extremely poor customer service. Was not interested in helping me at all. I would not recommend this business. I requested a hand to get my purchase in the car but he refused. Very disorganized factory set up.

Product Quality
Incentivised Review No
Bernie
Bernie
  • 2 reviews

Great delivery, efficient, good product,

published

Easy to use website
very efficient delivery
I was pleasantly surprised after I read some of the reviews.
I would definitely recommend this company I got exactly what I wanted.

Product Quality
Shipping

Good price

published

Freindly staff and good deal really happy with the service probably head in for another one too really soon if we like the shower screen that we bought and if we like it.

Product Quality
Customer Service
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The reviewer stated that an incentive was offered for this review

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stephen13
stephen13Greater Melbourne (Metropolitan), VIC
  • 43 reviews
  • 34 likes

Paid the money & they don't provide the goods

published
Product Quality
Shipping
Sally L.
Sally L.Richmond-Tweed, NSW

Avoid at all cost!

published

This company is dodgy, with TERRIBLE customer service. Ordered a shade house and two weeks later I still don't know if it has been sent. Good luck trying to getting an answer from them!! I have been told it has been sent however they wont give me a tracking number or anything. They are liars who catch themselves out in their own correspondence. Avoid them to avoid what I am going through. Yes they are cheaper however clearly you get what you pay for and at the moment I am $340 down the drain with no product.

Shipping
Incentivised Review No

Good service

published

Great price, great product and so far incredible customer care with an easy to find location would definitely buy here again though the only downside is no company logo on front of factory

Incentivised Review No
Realle
RealleGreater Melbourne (Metropolitan), VIC

Good seller

published

Received my item swiftly. Asked a few questions and replied quickly. Good poducts and good customer service. Kids love the trampoline and jumping on it all day long lol Yeah!

Product Quality
Customer Service
Mittal
MittalGreater Melbourne (Outer), VIC

5×10M marquee

published

Just bought 5×10M gazebo marquee for special occasion. Hopefully it will not disappoint me. Staff being helpful to getting in to a car. Online shopping makes life easy. Thank you guys

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Lili
LiliGreater Melbourne (Metropolitan), VIC

Great service!

published

The service was great, very friendly staff, and quick and efficient transaction, would recommend, physical store is also very accessible via the Dingley bypass, the marquee we got was perfect!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

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Read more reviews - page 2

Questions & Answers

Laura
Lauraasked
Always Direct

Hi, I would like to purchase an item for the company. Is there guarantee that we will receive the item given there is a 50% chance with both positive and negative reviews I read?
Thank you.
Laura

No answers
Notsatisfied
Notsatisfiedasked
Always Direct

Why doesnt anyone answer the phone? Why dont they answer questions online does sound dodgey ive decided to pay extra and buy on ebay.

1 answer
Notsatisfied
Notsatisfied

I just need a answer.to why your phones are always engaged ? Why don’t you answer questions online?why don’t you return questions with an answer? Everyone says buy from Australia why ???

Stu
Stuasked
Always Direct

Has anyone purchased a ladder from Always Direct? I am after the 7m one however unsure of the quality even with the EN131 rating for the UK. Welcome any comments.
Stuart

No answers
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