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MISLEADING & RUDE!
It took four months for someone to get back to me and answer my customer queries; I was ready to buy immediately.
I had to contact them on two separate platforms, multiple times, until I received a reply.
The prices listed are deliberately misleading, and during communication, "Jack" told me that I couldn't read - twice.
He was SO rude that I felt compelled to leave this One-Star review; commerce should, at the least, be mutually respectful.
I would not trust this seller with anything - the reviews indicate I am not alone.
Sent the wrong product won't replace until they pick up the old one- keep not coming to get it.
They sent the wrong heater and I was told if I sent a photo of the incorrect product a courier could be there by the same day, no one has come and day after day I call and ask when they will pick up and they just blame the courier company. I have asked so many times for them to send me the item I ordered but they won't do it until they have the incorrect one back so can't get anywhere with this company. I would ask for a refund but we already made a hole in the wall for the size of the heater we ordered. I would suggest avoid using this company it's been nothing but hassle.
Instructions for a different product and in Italian ???
The shower screen I purchased from this company, came with a set of installation instructions, in Italian ( which I don't speak ) I then discovered that the diagrams for the install are for a completely different shower screen all together. In defence of the company, I called the help line and the lady did send me another set of instructions, ( these are not much better that the first lot ) I think more care and effort need to be made by the workers that pack the boxes, I hope I can figure out how to put the bloody thing together.
They sold out the product I bought and they sent me a fake tracking number. This company is very dishonest.
Customer service is terrible!
They’re all about the money and their service is absolutely terrible. They do not respond to emails at all. Would rather pay more elsewhere. Don’t waste your time and money with this company!
I went online to buy a garden tunnel . I saw that aldirect had the 6 x 3 online but was out of stock. . I wrote to aldirect on ebay and asked when would the stock be in..while waiting for his reply i decided to ring aldirect
No one answered the phone it was engaged all the time i finally got through at lunchtime. I asked the lady when would the 6 x 3 garden tunnels be in stock she said june...in the meantime aldirect got in contact with me on ebay and said july stock would be in. I replied back and said the lady said june. I got another ru...
Could not be bothered
Extremely poor customer service. Was not interested in helping me at all. I would not recommend this business. I requested a hand to get my purchase in the car but he refused. Very disorganized factory set up.
Great delivery, efficient, good product,
Easy to use website
very efficient delivery
I was pleasantly surprised after I read some of the reviews.
I would definitely recommend this company I got exactly what I wanted.
Freindly staff and good deal really happy with the service probably head in for another one too really soon if we like the shower screen that we bought and if we like it.
Paid the money & they don't provide the goods
I drove 40 minutes to pick up 6 gazebos for a special event a their delivery charges are ridiculous. I paid by credit card online and bring the invoice/receipt with me. When I get there, the guy in the warehouse has the audacity to say I only ordered 3. Then he wanders around aimlessly. When I get fed up waiting I go into the office and the lady just says she can refund it or I can continue to wait. As I explained to her I cannot wait indefinitely with no one communicating what the hell is going on. She agreed to refund the gazebos they couldn'...t find. Lucky Me! No compensation for wasting my time nor a sniff of an apology from the warehouse guy. In fact he said nothing the entire time. All about the cash and zero customer service. It's a little like Jetstar, if you expect problems you might be ok but never expect any form of compensation for crap service!
Avoid at all cost!
This company is dodgy, with TERRIBLE customer service. Ordered a shade house and two weeks later I still don't know if it has been sent. Good luck trying to getting an answer from them!! I have been told it has been sent however they wont give me a tracking number or anything. They are liars who catch themselves out in their own correspondence. Avoid them to avoid what I am going through. Yes they are cheaper however clearly you get what you pay for and at the moment I am $340 down the drain with no product.
Great price, great product and so far incredible customer care with an easy to find location would definitely buy here again though the only downside is no company logo on front of factory
Received my item swiftly. Asked a few questions and replied quickly. Good poducts and good customer service. Kids love the trampoline and jumping on it all day long lol Yeah!
Just bought 5×10M gazebo marquee for special occasion. Hopefully it will not disappoint me. Staff being helpful to getting in to a car. Online shopping makes life easy. Thank you guys
The service was great, very friendly staff, and quick and efficient transaction, would recommend, physical store is also very accessible via the Dingley bypass, the marquee we got was perfect!
Questions & Answers
Hi, I would like to purchase an item for the company. Is there guarantee that we will receive the item given there is a 50% chance with both positive and negative reviews I read?
Why doesnt anyone answer the phone? Why dont they answer questions online does sound dodgey ive decided to pay extra and buy on ebay.
I just need a answer.to why your phones are always engaged ? Why don’t you answer questions online?why don’t you return questions with an answer? Everyone says buy from Australia why ???
Has anyone purchased a ladder from Always Direct? I am after the 7m one however unsure of the quality even with the EN131 rating for the UK. Welcome any comments.
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