Always Direct

Excellent customer service – Always Direct was excellent to deal with - the very prompt communication with Always Direct was the best I have encountered when dealing with online suppliers.

Great delivery, efficient, good product, – Easy to use website very efficient delivery I was pleasantly surprised after I read some of the reviews. I would definitely recommend this company I got exactly what I wanted. Show details

Good price – Freindly staff and good deal really happy with the service probably head in for another one too really soon if we like the shower screen that we bought and if we like it. Show details

NoN responsive and poor service – Half delivered item rendering it unusable. We ordered a basketball wall mount that is height adjustable. They have just delivered the backboard only, minus the ring and the height adjustable wall mount. Poor communication - They seemingly dont take responsibility to manage clients delivery challenges and the onus is on the customer to get through… Read more

to Hunter Express their delivery partner. Hunter Express has to be one of the the poorest delivery companies I've ever experienced and you cannot get information from them. I had to pretend that I wanted to do business with them to get through to someone to take my call. I have asked Always Direct for a refund on a half delivered product and they are not responsive. Spent hours and hours of my time chasing this up. I think they only have one customer service employee whom is obviously dealing with multiple complaints and cant keep up. Will not shop with them again and will be making a formal complaint to consumer affairs.

MISLEADING & RUDE! – It took four months for someone to get back to me and answer my customer queries; I was ready to buy immediately. I had to contact them on two separate platforms, multiple times, until I received a reply. The prices listed are deliberately misleading, and during communication, "Jack" told me that I couldn't read - twice. He was SO rude that I… Read more

felt compelled to leave this One-Star review; commerce should, at the least, be mutually respectful.

I would not trust this seller with anything - the reviews indicate I am not alone.

Research, first!

Sent the wrong product won't replace until they pick up the old one- keep not coming to get it – They sent the wrong heater and I was told if I sent a photo of the incorrect product a courier could be there by the same day, no one has come and day after day I call and ask when they will pick up and they just blame the courier company. I have asked so many times for them to send me the item I ordered but they won't do it until they have the… Read more

incorrect one back so can't get anywhere with this company. I would ask for a refund but we already made a hole in the wall for the size of the heater we ordered. I would suggest avoid using this company it's been nothing but hassle.

Instructions for a different product and in Italian ??? – The shower screen I purchased from this company, came with a set of installation instructions, in Italian ( which I don't speak ) I then discovered that the diagrams for the install are for a completely different shower screen all together. In defence of the company, I called the help line and the lady did send me another set of… Read more

instructions, ( these are not much better that the first lot ) I think more care and effort need to be made by the workers that pack the boxes, I hope I can figure out how to put the bloody thing together.

Customer service is terrible! – They’re all about the money and their service is absolutely terrible. They do not respond to emails at all. Would rather pay more elsewhere. Don’t waste your time and money with this company! Show details

Customer service – I went online to buy a garden tunnel . I saw that aldirect had the 6 x 3 online but was out of stock. . I wrote to aldirect on ebay and asked when would the stock be in..while waiting for his reply i decided to ring aldirect No one answered the phone it was engaged all the time i finally got through at lunchtime. I asked the lady when would… Read more

the 6 x 3 garden tunnels be in stock she said june...in the meantime aldirect got in contact with me on ebay and said july stock would be in. I replied back and said the lady said june. I got another rude reply back. I was not happy how he replied back to me. So said i would put a review online because of his rudeness .. i was threatened with court action if i made a review. I am entitled to my review . I have not bought anything from them so i am not making a review about their products. But the customer service is terrible.

Could not be bothered – Extremely poor customer service. Was not interested in helping me at all. I would not recommend this business. I requested a hand to get my purchase in the car but he refused. Very disorganized factory set up. Show details

Paid the money & they don't provide the goods – I drove 40 minutes to pick up 6 gazebos for a special event a their delivery charges are ridiculous. I paid by credit card online and bring the invoice/receipt with me. When I get there, the guy in the warehouse has the audacity to say I only ordered 3. Then he wanders around aimlessly. When I get fed up waiting I go into the office and the lady… Read more

just says she can refund it or I can continue to wait. As I explained to her I cannot wait indefinitely with no one communicating what the hell is going on. She agreed to refund the gazebos they couldn't find. Lucky Me! No compensation for wasting my time nor a sniff of an apology from the warehouse guy. In fact he said nothing the entire time. All about the cash and zero customer service. It's a little like Jetstar, if you expect problems you might be ok but never expect any form of compensation for crap service!

Avoid at all cost! – This company is dodgy, with TERRIBLE customer service. Ordered a shade house and two weeks later I still don't know if it has been sent. Good luck trying to getting an answer from them!! I have been told it has been sent however they wont give me a tracking number or anything. They are liars who catch themselves out in their own correspondence.… Read more

Avoid them to avoid what I am going through. Yes they are cheaper however clearly you get what you pay for and at the moment I am $340 down the drain with no product.

Good service – Great price, great product and so far incredible customer care with an easy to find location would definitely buy here again though the only downside is no company logo on front of factory

Good seller – Received my item swiftly. Asked a few questions and replied quickly. Good poducts and good customer service. Kids love the trampoline and jumping on it all day long lol Yeah! Show details

5×10M marquee – Just bought 5×10M gazebo marquee for special occasion. Hopefully it will not disappoint me. Staff being helpful to getting in to a car. Online shopping makes life easy. Thank you guys

Great service! – The service was great, very friendly staff, and quick and efficient transaction, would recommend, physical store is also very accessible via the Dingley bypass, the marquee we got was perfect! Show details

Awful delivery – Terrible delivery. I'm still waiting for my items as I write this having been lied to numerous times by Hunter Express the delivery company. Always express have attempted to help but there doesn't seem to be anything they can do. They won't process a refund until they receive the items back, and based on my experience with Hunter Express,… Read more

that will probably be sometime next year. $500+ out of pocket and no items to show for it at the moment.

Pathetic delivery option and no help from anyone – I paid money for shipping to get it delivered with in 5 days it has been 11 days and no clue. They missed delivery although we were at home never even tried accessing and in the status mentioned.. couldn't access the building.. the status of the courier shows a past delivery date and has not been updated.. since two days i ' m clinging to my phone… Read more

for the call centre to pick up.. when they pick up just redirect to another number which again is never picked up.. i wasted money no idea when my item will be delivered... it's such a pain and highly inconvenient to coordinate with these people.. somehow i managed to arrange the delivery for Thursday.. but again nothing was delivered not even attempted.. poor customer service and poor shipping... never buying again, wasted money got nothing.

Helpful service – Customer service people were helpful and very clear on what they can do and what they couldnt. I would be happy to come back again for other stuff if find cost effective in the future.

Worse Experience – Bought a bed frame, went home assembled it and the bed broke instantly. I went back to the store wanting a refund as this was just poor quality, they refused to give a refund because the box had been open. I'm not sure how I would have taken the bed out if I didn't open the box. Just wasted money for nothing, don't buy from here.

Very quick service, I am happy to buy the goods here ! Hope to do next shopping again – I am so happy to buy the goods in here ! Very quick service! Happy to do the shopping here ! Hope can do next time!

Great – Very good price buying really easy no need to wait your order pick up quality and faster customer service very good helpful for information product thanks

Good customer service – Phones were answered quickly when trying to contact - the assistant was very helpful. When I came to collect my product, there was minimal hassle. Very please with my service.

Shocking and dangerous product and disgraceful post sales service – We purchased a basketball back board and stand and within 9 months of purchase, the plastic board had deteriorated and peeled away from the metal frame. Large sharp pieces and splinters of the plastic board would break off and deflect with any contact with a basketball. Luckily no personal injury was caused. After a number of emails and… Read more

reminders - the responses from Always Direct were poor - saying - the reason for the damage was because of the basketball hitting the back board and that by the time we filed our complaint we were outside of the 12 month guarantee. We could purchase a replacement back board with postage costs.

This is a faulty product provided by a company that provides a poor quality of after sales service.

Check out the reviews for this company on Product Review - 31 out of 57 rated this company as terrible. There are significant issues with the quality of products sold by this company and the company's handling of damaged products. We wish we had seen these comments before purchasing through Always Direct. This Current Affair material. We urge this company to make good its damaged reputation, services and faulty products.

Avoid! – Bought a 12 egg incubator, arrived with a big crack down one side. Refused to refund or pay postage back so I went to Victorian Consumer Affairs, they are dealing with it.