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Always Direct
2.9 from 80 reviews

Reviews

2.9

80 reviews
5
(33)
4
(5)
3
(1)
2
(0)
1
(41)
  • Product Quality
    3.0 (8)
  • Return Claim MadeYes (1) · No (9)
  • Shipping
    2.7 (3)
  • Customer Service
    5.0 (2)
  • Warranty Claim MadeYes (1) · No (9)
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Customer service is terrible!

published

They’re all about the money and their service is absolutely terrible. They do not respond to emails at all. Would rather pay more elsewhere. Don’t waste your time and money with this company!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Customer service

published
Return Claim MadeNo
Warranty Claim MadeNo

Could not be bothered

published

Extremely poor customer service. Was not interested in helping me at all. I would not recommend this business. I requested a hand to get my purchase in the car but he refused. Very disorganized factory set up.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Great delivery, efficient, good product,

published

Easy to use website
very efficient delivery
I was pleasantly surprised after I read some of the reviews.
I would definitely recommend this company I got exactly what I wanted.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Good price

published

Freindly staff and good deal really happy with the service probably head in for another one too really soon if we like the shower screen that we bought and if we like it.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationDandenong
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

stephen13

stephen13Greater Melbourne (Metropolitan), VIC

  • 31 reviews
  • 23 likes

Paid the money & they don't provide the goods

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Sally L.

Sally L.Richmond-Tweed, NSW

Avoid at all cost!

published

This company is dodgy, with TERRIBLE customer service. Ordered a shade house and two weeks later I still don't know if it has been sent. Good luck trying to getting an answer from them!! I have been told it has been sent however they wont give me a tracking number or anything. They are liars who catch themselves out in their own correspondence. Avoid them to avoid what I am going through. Yes they are cheaper however clearly you get what you pay for and at the moment I am $340 down the drain with no product.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo

Good service

published

Great price, great product and so far incredible customer care with an easy to find location would definitely buy here again though the only downside is no company logo on front of factory

Realle

RealleGreater Melbourne (Metropolitan), VIC

Good seller

published

Received my item swiftly. Asked a few questions and replied quickly. Good poducts and good customer service. Kids love the trampoline and jumping on it all day long lol Yeah!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
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Mittal

MittalGreater Melbourne (Outer), VIC

5×10M marquee

published

Just bought 5×10M gazebo marquee for special occasion. Hopefully it will not disappoint me. Staff being helpful to getting in to a car. Online shopping makes life easy. Thank you guys

The reviewer stated that an incentive was offered for this review

Lili

LiliGreater Melbourne (Metropolitan), VIC

Great service!

published

The service was great, very friendly staff, and quick and efficient transaction, would recommend, physical store is also very accessible via the Dingley bypass, the marquee we got was perfect!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

Weds C

Weds C

  • 2 reviews
  • 2 likes

Awful delivery

published

Terrible delivery.

I'm still waiting for my items as I write this having been lied to numerous times by Hunter Express the delivery company.

Always express have attempted to help but there doesn't seem to be anything they can do. They won't process a refund until they receive the items back, and based on my experience with Hunter Express, that will probably be sometime next year. $500+ out of pocket and no items to show for it at the moment.

Scotty

ScottyGreater Melbourne (Inner), VIC

Absolute junk. Waste of time and money.

published

Bought a $1300 marquee and when I first set it up the roof didn’t fit, had tears and leaked. They sent me a new roof which did fit better but leaked when it rained and was tearing straight away.
Always direct told me I needed to use spray or wax on the seams! Marquee is 7 meters x 15 meters!
They then offered me tap to fix tears!

Frame is good but screws are rubbish.
Instructions are horrid.
What a joke... they are now refusing to refund me.

AVOID THIS SELLER AT ALL COSTS!

  • +1
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes

Pathetic delivery option and no help from anyone

published

Helpful service

published

Customer service people were helpful and very clear on what they can do and what they couldnt. I would be happy to come back again for other stuff if find cost effective in the future.

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Worse Experience

published

Bought a bed frame, went home assembled it and the bed broke instantly. I went back to the store wanting a refund as this was just poor quality, they refused to give a refund because the box had been open. I'm not sure how I would have taken the bed out if I didn't open the box. Just wasted money for nothing, don't buy from here.

Grest experience

published

Store was easy to find and the pickers were straight onto my order. I will be back for more things

Very quick service, I am happy to buy the goods here ! Hope to do next shopping again

published

I am so happy to buy the goods in here ! Very quick service! Happy to do the shopping here ! Hope can do next time!

Good

published

Excellent customer service they answered many of my questions regarding the various incubators and were overall helpful, friendly and professional.

Great

published

Very good price buying really easy no need to wait your order pick up quality and faster customer service very good helpful for information product thanks

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Questions & Answers

Laura

Lauraasked

Always Direct

Hi, I would like to purchase an item for the company. Is there guarantee that we will receive the item given there is a 50% chance with both positive and negative reviews I read?
Thank you.
Laura

No answers
Notsatisfied

Notsatisfiedasked

Always Direct

Why doesnt anyone answer the phone? Why dont they answer questions online does sound dodgey ive decided to pay extra and buy on ebay.

1 answer
Notsatisfied
Notsatisfied

I just need a answer.to why your phones are always engaged ? Why don’t you answer questions online?why don’t you return questions with an answer? Everyone says buy from Australia why ???

Stu

Stuasked

Always Direct

Has anyone purchased a ladder from Always Direct? I am after the 7m one however unsure of the quality even with the EN131 rating for the UK. Welcome any comments.
Stuart

No answers

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