Looks and smells really bad
Had my carpets cleaned quoted $190 when he came gave me The upsell and said I had to have the domestic clean not standard clean as it would take out the smells and Stains.
Cost me $275 not 1 stain has been removed and it smells really bad like wet dogs..
Feel like I've been ripped off.
Very unhappy customer would not recommend
Amazing service and delightful team
Carpet cleaning was booked with another co but I had last minute problems, very frustrating as furniture was moved & ready. I called Always Fresh randomly & Suzie was so helpful. She arranged for Marik to come that afternoon. They offered same price for dry or steam cleaning. The work was excellent and very professional. I was really impressed!
Wonderful service and our old carpet looked and smelt so much better
Just had our carpets cleaned by Jeffrey at Always Fresh.
It was easy to book and he turned up on time and finished the job quickly. The before and after of the carpet was amazing.
He also was kind enough to give us lots of very useful tips about how we can keep our carpet clean for longer. We will definitely use again.
I would highly recommend Always Fresh and ask for Jeffrey.
always on time
I've just had my carpets done today third time I've used always fresh I thought I'd go with another company but was let down kept making excuses for being late so went back to who I know sam who does my carpets is so friendly and does a good job it pays to stay with who you know thanks always fresh
They demand payment up front and refused to confirm the job details, almost not showing up and trying to cancel. When the guy did arrive he inflated the invoice claiming he wasn’t told the carpet was in an industrial area which was a blatant lie as the company was told.
I asked him to steam clean the carpet but he refused and used chemicals instead. The job took him 10 minutes and the carpet looked terrible when it dried. Always Fresh than sent out a second cleaner to redo the job as it should have been done the first time and sent a second inflated invoice. The final cost to clean one carpeted staircase was over three times the initial quote, exceeding $270. Not only do they do a very poor job, they charge a premium price to do it.
Terrible! Avoid at all costs
Waiting well outside the allocated waiting hours. Finally turned up, cleaned carpets within about 10 minutes. Then cleaned lounge suite, charged more that quoted, left water on timber floors all through the house.
The next day, the lounge had dried with severe water marks all over it. Looks about 100 times worse than before. AVOID THIS COMPANY AG ALL COSTS!
This has been the best example of professional workmanship I have witnessed in many years..lm amazed
I am delighted to report here complete and total satisfaction in the cleaning of a rather dirty cream leather lounge and two floor rugs..one being cream in colour the other a dark rug..
I contacted always fresh carpet cleaning yesterday afternoon..a young man named Jackson arrived this afternoon..not only with a pleasant attitude but with the best work ethic I have seen in many years..the before and after appearance of the lounges and carpets was amazing..I am overjoyed with his work..all this at a very reasonable price...thank you so much Jackson and the company ..always fresh carpet cleaning..I will be recommending this firm to all my friends..
......... Jan Wjannipur
Great job at cleaning heavily stained carpet!
First time booking AlwaysFresh - unfortunately a guest had stained the carpet and the smell was unbearable. After a quick call and quote, I was happy that Jeffrey could come straight away. He arrived even slightly early, which was wonderful as I had to go to work after. The carpet is looking and smelling great again! Thank you so much for the effective and professional service Jeffrey, we highly recommend him.
Used Always Fresh to clean my carpets for and end-of-lease. It was easy to book online and a written, detailed quote came by email quite quickly. The cleaner called 30 minutes beforehand as promised. Upon arrival he took picture s of the carpet, gave me a price even checked exactly like the quote. he was very polite and cleaned my oversized 2 bed apartment in an hour. The carpet looked great and smelled fantastic. Very happy!
Unprofessional, aggressive staff & filthy carpet
i called this company after water damage to my bedroom carpet. From day 1 the ‘technician’ spent hours mansplaining & trying to upsell. As the drying period continued he kept changing his story as to what was needed, clearly lying and trying to upsell, when I questioned him about this he became aggressive & threatening & started yelling at me. I felt unsafe. He then left & did not finish my clean, leaving it filthy. It cost me $1300!!!!! I had to pay another company to start the whole process over. I have sent through a complaint & never heard back
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