Amaroso Boutique
VerifiedABN: 57377615957597 reviews
- Very small
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- Slightly small
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- True to size
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- Slightly large
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- Very large
AI reviews summary
Pros
Cons
Verdict
The boutique is highly regarded for its rapid delivery and stylish, high-quality clothing that matches its online imagery. While most find the sizing accurate and the service efficient, the policy of issuing store credit instead of refunds is a recurring point of dissatisfaction. The experience is generally positive for those confident in their fit, but less flexible for customers requiring standard returns.
As a first-time customer, I can honestly say this has been a very disappointing experience, and unfortunately, I would not recommend purchasing from this website. The items I ordered did not fit properly, with inconsistent sizing across the garments. One item also had a particularly strange fit at the back, with the pocket protruding so awkwardly… Read more
that it looked as though I was wearing a microphone pack!
I returned the items the same day they arrived and politely requested a refund, as it was immediately obvious the clothing simply wasn't suited to my body shape. I was not asking for anything unreasonable, just a refund for items that did not fit and that I had no intention of keeping.
Despite explaining this politely, my request was refused, and I was told I would only receive store credit. I explained again that I had no interest in purchasing anything else from the store, particularly given the inconsistent sizing and poor fit of the garments. Despite this, they were unwilling to reconsider.
I find this approach extremely disappointing. A customer should not be pressured into accepting store credit for an entire order when the products have proven unsuitable and there is no desire to shop with the business again.
As a first-time buyer, this experience has certainly put me off ever purchasing from them again. Good customer service is about listening to customers and finding a reasonable resolution, not simply hiding behind a store-credit-only returns policy.
Unfortunately, my first experience will also be my last. I would encourage other buyers to think carefully before ordering.
Gorgeous dress, I always shop at Amaroso when I have a special event on. Size is correct, I am a size 8 it fit so well, I also got so many compliments on the dress. Show details
I bought because after seeing on Facebook a few of my closest friends followed the FB page. I was looking for a backyard 10 years married vow renewal outfit. I ordered Saturday and my order arrived in Perth Wednesday!! Every body has asked where my jumpsuit was from. So happy with the fit, the quality, the shipping. True to size and just amazing! I had to have it hemmed, I’m 163 so suitable for taller people also.
Reviews with attachments
One and only must haves! – Super easy to use and navigate, massive endless range .quality is five stars with every product. I always receive compliments when wearing anything amaroso Show details
Fast shipping and great product! Loved my faux leather dress fit like a glove! True to details. Will shop again! Show details
Dress was exactly as described, sizing was spot on, arrived within 2 days. Thanks!!! Show details
I always seem to find what I want at Amaroso Boutique and they never seem to disappoint! Customer service is fabulous. Fast delivery. Easy returns. I got many compliments at a wedding that i attended last night. Here i am wearing the Meriden Maxi dress. Show details
Where do I even start? This is, without a doubt, the best online store I’ve ever dealt with. Their customer service is absolutely outstanding! Messages are answered so quickly, and nothing is ever too much trouble. The shipping is unbelievably fast, and every order has arrived perfectly packaged. The quality of the clothes is exceptional, and… Read more
everything has been true to size, which is so hard to find when shopping online.
It’s refreshing to support a business that genuinely cares about its customers. Five stars simply aren’t enough—they deserve ten! I’ll be a customer for life and have been buying g weekly! I have and will recommend you to everyone! Only complaint I have is from my bank balance but even it can't argue with your prices!
Dress is nothing like in pic. This is considered a MAJOR fault by law and therefore a refund should be given, not store credit for more fake, crap, cheap ugly clothes. Very disappointed. Company claimed dress was the same dress and lighting an issue. Incorrect. the fabric isn't even remotely the same and will not hang the same way. The pic has… Read more
also been over edited. There is also a panel on the dress that isn't on the one received. The fabric is a cheap tulle, def not as pictured. WISH I'D READ FURTHER INTO REVIEWS BEFORE BUYING. What's with the " peace of mind" guarantee? There isn't one
Fast, affordable and just like the photo. Love the colour and fit. Show details
Never fault a purchase from these guys and yes I have made a lot of purchases over the years! If you want compliments then these are the clothes to get you them, and sizing is always perect! Show details
Best customer service experience in a long time!! Mistakingly confirmed my order with an old delivery address so immediately emailed the team to ask if they could change it before sending. Carlee from customer service replied within 12hrs and immediately offered to change the delivery address for me prior to shipping. I’ve had this happen before… Read more
with other companies and they have said it’s not their problem and you have to wait for the courier to not be able to deliver and then chase the courier company so having Carlee remedy the issue immediately was a relief! Shipping was prompt and they sent to lock box when I wasn’t home to receive rather than trying to re deliver again. The best service for ordering fashion and the clothes did not disappoint… LOVE every outfit I purchased. Thanks I’ll order again from you guys for sure:)
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Nothing like video or photos. Dress arrived all cheap things quality like faded colouring as thoe it'd be washed out and cheapest dress. Honestly Kmart or even Big W is like Gucci compares to this brand. Never again I spent more then $110 money my hard earned on this dress to have it look like worse then a Temu 5 dollar looking cheap tacky thing … Read more
I can't wear it as it looks cheap and now they won't even refund me despite it having all tags attached and me just received it this afternoon too! So un ethical and dodgey as!! I'll never recommend this to anyone. Cotton on or even Target is a million times better than the quality I got today honestly even local markets are better quality
- +1
I have been ordering from Amaroso Boutique for a few years now and have never once been disappointed. Have loved everything I have bought from them - beautiful clothes/dresses. Always get lots of compliments when I wear anything I have bought from them. Always super fast delivery. I also get asked all the time where I purchase my dresses/outfits.… Read more
Highly recommend - 5 stars!! Have uploaded a few photos of some of the amazing outfits I have purchased!!
I’m a repeat purchaser for several reasons. Very fast delivery and great service. Good quality products. Packages always arrive in good condition. Show details
Latest follow-ups
I ordered a dress for my daughter‘s birthday on 8 July at 12:10 PM and I have received it today 9 July at 11:17 AM that’s less than 24 hours. That is amazing. The dress looks beautiful and I hope my daughter loves it. Thank you so much.
Follow-up · Daughter absolutely loved it and fitted like a glove. Little did i know this is her favourite online store.
Originally they made my custom-made dress in the wrong size and it did take awhile with emails back-and-forth to get a new dress sent, which was worrying me, however they did make me a new dress and they refunded me the postage to send the old one back and I’m very happy with the quality and experience
Follow-up · This is the dress! It was red in the photo but they made it in white
I measured myself and ordered the dress and it’s a perfect fit and I love it Show details
Follow-up · Colour is black , soft comfortable material and a very sexy dress that everyone commented on how flattering it was .
Positive reviews
My clothes arrived within a day of ordering in perfect condition. The set looks fantastic and Cannot wait to wear it on my upcoming holiday. Outstanding customer service and will definitely purchase from Amaroso again x Show details
I absolutely love all of Amaroso Boutiques clothing. Their clothing is very stylish and modern. The quality is exceptional and the service is fantastic with speedy delivery. I am an exceptionally happy return customer. Show details
Exceptional quality and service, absolutely love my purchases, my new go to store, fresh and designs unseen in any shopping centre retail store, clothing for all events, very fast delivery highly recommended. I have purchased a number of items waiting on delivery today for my latest purchase Show details
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Negative reviews
Suffice to say, all 3 items did not fit well at all. Either too long in the torso, too short in the straps and in the case of the top unflatteringly tight which is unusual given it was stretchy. I followed the information on the returns page which stated store credit only. This was unacceptable to me as I did not like any other items or they had… Read more
no size available in any that I was remotely interested in. I tried to email and received no response. I emailed again, nothing. No phone number listed on their site. I tried to find a contact number on the Australian registered businesses website and got information. Called the number numerous times. No response. Repeated the process with email. Finally received a brief response to reiterate that unless items are faulty Store credit only and that they release over 2000 (!!) new items per week so that there are plenty of options to choose from. This is completely unacceptable. Thank goodness I paid via Paypal! At least they are trustworthy. They took up the issue and my money was returned. Lesson learnt!
Nice flow in the pants legs. Waist band feels and looks a little cheap however the pants were quite expensive. The stitching attaching the waist band to the pants is quite visible and could be torn fairly easily i think. They dont quite look like the photos or video. Definitely comfortable just maybe my not what I was expecting for the price Show details
Beware- no refunds! even though my dress doesn't fit! & the dress I purchased doesn't fit! "I am so sorry to hear that you are unhappy with the fit. However, sizing and fit issues are considered change of mind, and unless an item is faulty" - how on earth is sizing a change of mind! & it is of poor quality.........here is a quote from a customer… Read more
service person: However, your personal preference regarding quality are still considered change of mind, so we are unable to offer a refund
So even if it is cheap shit it cant be refunded!
BEWARE BEWARE BEWARE
Recent reviews
I would say this is my number one online company that I order from. I usually get my order the very next day. Everything is beautiful and as described I had one problem with a dress. I messaged them photos and it was the most seamless and generous interaction I’ve ever had with a return. Show details
Love the pants. They will be my go to for night & day. Very flattering on, and great fit. I ordered 12 but changed for a size 10. Would thoroughly recommend Amarosa for online shopping
Would never ever buy from this company again. Avoid at all cost. Dresses were incorrect sizing - request for refund was a diabolical process - had to get consumer protection involved. Communication terrible. Carlee is rude and avoidant in dealing with issues.
Love everything that we have tried! and have been using for years now. Laundry crystals, bath bombs, Hair detangler and colour luxplosion are always a must buy! I wish you had a store in QLD but it doesn’t stop me from always ordering. Everywhere you look I have a lil luxury, Love love love!!! Current obsession is the shot pot melts, house smells amazing! Show details
I love Amaroso Boutique it’s my favourite store I like how they have limited stock on all their sizes You never turn up to an event & see someone wearing the same piece of clothing Fast shipping Easy returns- credits only In the past I have received quick replies to questions or to change sizes, very helpful Amazing quality Show details
Thanks for taking the time to give us three… Read more (+3 replies)