Amart Furniture QLD, Capalaba

We recent purchased two recliners and matching sofa bed through the Capalaba store (Qld), as well as a timber buffet unit. We took the recliners "sight unseen" as there was a new model coming out and there weren't any on the floor. However, when they arrived, they were Ezy-Lift chairs and the fold-out mechanism didn't suit us and consequently they didn't fit into the available space in our lounge.

We were very hesitant about asking to return them, but they weren't usable for us.
To my surprise, without any need to persuade or negotiate,...Read more

We purchased 2 x 3 seater leather lounges from Super Amart Capalaba with the extended warranty just over 12 months ago.
The leather started to peel and we put in a complaint to the warranty department who sent out the Leather Doctor to assess.

Following that visit, we were advised that because we didn’t use the Leather Doctor cleaner on the couch the leather is lifting and it would cost $000's to rectify. We have purchased other leather couches in the past and they have not worn like this in 10 years and they were considerably cheaper. Th...Read more

I have purchased majority of my furniture from Super Amart and have never had an issue until i purchased a 7 seater bonded leather sofa with ottoman at the time i was talked into buying the extended warranty which i did for an extra $199.95. 2 Years after purchasing sofa the leather started to peel on 2 of the seats and i had a kitten who had scratched the back of the lounge, so I put a claim in, i hadn't heard anything for 4 months so i contacted them again and they had no record of my initial complaint, so i then put another one in and then ...Read more

This is the first time i have ever written a complaint so ill try make it as short as i can.

we brought a house package from the capalaba store and was expected delivery on 28/9/15
was told all different times and eventually 2 different trucks arrived?
anyway the headboard was missing the foot attachable as well as the side rail attachable, i called the store straight away the staff there assured me it couldn't be done the same day which i understood, i didn't get a sorry for or anything just told the new headboard would be delivered on T...Read more

We have bought a number of items Super Apart over the years and have always found their service to be satisfactory. Staff are generally quick to approach when you arrive and delivery times are not too bad (depending on what you're getting).
We bought a Cremona package and a Nixon PUL corner suite with chaise in October 2012.
The dining chairs have their issues (but still look okay and are usable), but the couch is peeling horribly.
The warranty on bonded leather is 2 years, and sure enough, it was fine until just after this timeframe had pas...Read more

We purchased our Le Franschhoek Dining Suite as well as several other matching items for our new house. Before we moved we were so excited we set up the dining table and used it for barely a week before noticing the lacquer chipping off along the grooves in the top and it was extremely noticeable. We called the service department/ warehouse who were very helpful but asked if we had put anything hot or moist onto it- um yes, its a DINING TABLE! They did however arrange to have a new one dropped off and the old one taken away. Made us happy. We s...Read more

Ordered products from A Mart Capalaba in Dec. 2012 for delivery in Jan 2013 (my choice, as I was having building work done, which needed to be completed first). They delivered them on time to the half hour and phoned me prior to delivery to make sure all was organized from my end. Yesterday, I had a query for the manager [name removed]- when I telephoned I was put through to him immediately, he was very professional and friendly to deal with and answered my question to the best of his ability, with the information he had available to him, at th...Read more