Amart Furniture QLD, Capalaba

capalaba super amart store friday 26th june had two bad experiences in the same day. first was just after lunch i walked in asked a woman about what options of sofa beds was available she walked me down and left without saying another word. i had a… Read more

look found one i liked so i left the store and returned close to 7pm, trailer on car wanting to buy. i was met near the door by your crooked eyed disrespectful employee who greeted me with "what brings you here" while looking down his nose at me with the only strait eye he had. i told him i wanted to purchase the sofa bed he dragged his feet down winging about the store being open late, i asked him to show it folded out he refused walked away and sat at the counter with the other lazy unhelpfull [Content Removed] making bird noises the rest of the time we were there. now im irrate i wanted to buy a sofa bed. a double or queen bed and a king size mattress that night or next day cash ready to go and i voiced that to them several times. this store needs to have a close look at your employees and make a few changes

Poor service and communication from manager on duty – Bought signature series 3 piece lounge. First 2 lounges weren't the same as in shop. After 6 months 3rd lounges arrived and dropped on their sides packaged in our living room. I explained to the driver we paid to have delivery, assembly and rubbish removal. He said "nup, not on the paper work". I said can you check with your boss as we paid for… Read more

this service. He said,"I'll call my boss and let them know, but I'm too busy, see you". He then drove off very quickly. We called the store we purchased it from and the manager wasn't helpful but after we expressed our disappointment, she said she'd try and find an installer and get back to us. She didn't. I understand installing couches and driving to the dump to get rid of rubbish isn't a huge deal but the service was paid for as part of the deal and we want to spend time with our kids during our limited holiday time , so this service was part of why we went with Amart instead of a lounge shop next door. I do not recommend Amart.

Eoin Leather recliner chair – Our 2 Eoin leather recliner chairs, less than 2 years old, have faults in the leather, our warranty claim has been dismissed with a cut and paste response. We are certainly not satisfied with this outcome. Show details

GREAT SERVICE – We picked up our desk today 25th Sept 2023 from Brickworks Road Rochedale, we drove in rang the bell out came Dylan took paper work and returned in 2 minutes with our product, what service such a nice man very impressed. Amart good staff member. Bevan & Jeanette Sands. Raby Bay 4163.

Time bomb – If you are looking at purchasing the San Marco leather recliners check the hard to find label as to where they are manufactured. We bought a beautiful, comfortable recliner suite assuming it was the San Marco (Italian) manufacturer. It’s Made in China. After 3 years, little pin holes started to appear and the leather started peeling along the… Read more

stitching. Amart sent a leather ‘doctor’ around who left without saying much and later we got a message from Amart to declare it NOT a manufacturing fault and therefore not covered under their hilarious 10 year warranty. It has now become a comfortable, embarrassing eyesore. Amart salesperson did agree that it must be disappointing.

Beautiful friendly satff – Bought an outdoor setting at Capalaba store yesterday and had such a lovely experience with staff member Gary he had a lovely manner came home put it together but turned out to be to small. Returned it to shop next morning back in its box and upgraded to larger set with no hassles what’s so every. Gary and staff were very helpful and friendly I highly recommend this store.

Lost product – Recently went into this store and there were a few staff, maybe one other customer. I walked around looking like a lost chook in this huge store and I was noticed but nobody bothered to come near me , very poor customer service. Ordered a product online and 16 days later chasing it up as it is for Christmas and the lady on the phone knows nothing… Read more

about it despite giving my order no. etc and is currently chasing up my purchase, excuse is ( maybe its been lost in the system) again very poor customer service. I'm turned off Amart and will shop with Harvey Norman in the future. Seems this store needs new management going by the reviews.

warranty is a joke .lets start a class action case – purchased a new lounge payed for extra warranty and fabric protection .foam in seats has collapsed .its not structural so not covered .seems the waranty doesnt cover anything . Show details

They don’t honour warranty – Bought a couch just over a year ago and a cushion has become so soft my butt hits the timber frame but they say it’s not a manufacturer defect. Be aware when buying there. They give you 10 year warranty but do not honour it if you have problems. Lost a good client as far as I’m concerned. Show details

Warranty given is a sham – We purchased a couch and 2 recliners in 2018 with a 5 year warranty. The padding in the seats and arm rests has started collapsing so I sent in a claim. I emailed photos and explained what was happening as requested. I received a email back saying someone would be in touch within 3 business days. Two weeks later I followed this up as I had not… Read more

been contacted. After finally receiving correspondence back, it was arranged for someone to come out and inspect the couch. The gentleman they sent was lovely and advised it was definately something that needed to be repaired. I then had to follow them up again a few later to be told they would not be repairing my couch. I could have an in store credit of $400 or a refund of $150, neither option fixes the issue. I was then offered to swap the couch but the one I had would have to be professionally cleaned before they would do this. What a joke! Why offer a warranty if you are not going to honour it. We will not be purchasing furniture from this company ever again.

Self assembly – We have just had a lounge suite delivered which was left in boxes for us to unpack and assemble. As we are pensioners this is a huge job for us. We were not aware that we would have to assemble it ourselves. We rang the store and were informed that for $50 we could have organised assembly. Had we been informed of this at the time of purchase we… Read more

would have been more than happy to have paid this. I do feel that purchasers should be informed about the self assembly at the time of purchase so that others are not put in the same position as us.

Bad Customer service – We bought a king size mattress and we a very dispointed the mattress is terrible to sleep on and no support from store to resolve our problem the have just for me of to the manufacturer . Show details

Seemless from store to home – We brought an Atticus lounge recently and couldn’t be more happier with the whole process. The staff at the Capalaba store were super helpful and friendly, with the purchase taking less than five minutes after testing the lounge itself. The dark grey lounge looks amazing in our home - will definitely be coming back again! Show details

Very poor quality - my coffee table is in hopeless condition after only 3 yrs – I purchased the full Majesty furniture package 3 and half years ago. The laminate on my coffee table started peeling back on the sides after 2 years. I have now tried 5 times using heavy quality glue to repair it with no avail. I am disgusted with the quality of this furniture and will be take this further.  Show details

Slow delivery – Bought some tub chairs and a sofa which only had to come from their main store to the Capalaba store for us to pick up. Paid on Friday, was told they would be there by Wednesday the following week. Phone on Tuesday - "not sure when they are coming" Phoned again on Wednesday - "not sure when they are coming." was again the reply from a very vague receptionist.  Show details

Poor service – I have visited this store twice in the last month and both times there has been at least six staff for three customers apparently talking about themselves is more important than serving customers. At least harvey norman acknowledge you.  Show details

Absolutely terrible delivery, would never use it ever again – I went into the store and purchased a bed frame, mattress and 2 bed side tables. It was an absolute debacle to deal with the idiotically incompetent team right from the person we dealt with on the floor, through to the manager and customer service. each person couldn’t be more useless and delivery of each item took far longer than it should have. Get help A-mart, get help!  Show details

Excellent service at Capalaba – We recent purchased two recliners and matching sofa bed through the Capalaba store (Qld), as well as a timber buffet unit. We took the recliners "sight unseen" as there was a new model coming out and there weren't any on the floor. However, when they arrived, they were Ezy-Lift chairs and the fold-out mechanism didn't suit us and consequently… Read more

they didn't fit into the available space in our lounge.

We were very hesitant about asking to return them, but they weren't usable for us.

To my surprise, without any need to persuade or negotiate, they said we could return them, and come and have a look if there was anything else we might like instead. We spent another two hours in the shop that week sitting on every available chair, with attentive but not overwhelming service. It turned out there really wasn't anything that suited us (seems as houses get smaller, furniture gets bigger!)

So I rang again and asked if we could return all 3 pieces and get a refund instead of a credit - to which they agreed. And each time the lady who I was dealing with - Maria - was very pleasant and didn't make me feel uncomfortable at all. We are paying the delivery fee to take it back again and I don't see $88 as unreasonable - it costs a lot to run a truck and 2 guys. Only negative is the delivery guys we've had so far are a bit slap happy.

Thank you Maria and the Capalaba store manager and staff for great service. I can't comment on all the negatives below - but this store has served us well. Given your attitude we will certainly take a look next time we want furniture.

Never again – I will never shop at super Amart ever again I purchased a lounge to be told they have never seen it on special then a week and a half later it was $400 cheaper appalling customer service never wanted to give me a credit just said nothing we can do because you have your item. Your service and customer service has a lot to answer for!!!  Show details

100% Leather Lounge lasted 1 year – We purchased 2 x 3 seater leather lounges from Super Amart Capalaba with the extended warranty just over 12 months ago. The leather started to peel and we put in a complaint to the warranty department who sent out the Leather Doctor to assess. Following that visit, we were advised that because we didn’t use the Leather Doctor cleaner on the… Read more

couch the leather is lifting and it would cost $000's to rectify. We have purchased other leather couches in the past and they have not worn like this in 10 years and they were considerably cheaper. The Leather Doctor also stated that the quality of the adhesive that was used on the couch was not as of high a standard as used in the past and that is why is has lifted so quickly. We would not have expected this to happen on a expensive leather couch within a year of purchasing.

The extended warranty we purchased was not worth the paper it is written on and Amart has refused to repair or replace the lounges.

We will not be purchasing anything form this company ever again.

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Leather Couch – I have purchased majority of my furniture from Super Amart and have never had an issue until i purchased a 7 seater bonded leather sofa with ottoman at the time i was talked into buying the extended warranty which i did for an extra $199.95. 2 Years after purchasing sofa the leather started to peel on 2 of the seats and i had a kitten who had … Read more

scratched the back of the lounge, so I put a claim in, i hadn't heard anything for 4 months so i contacted them again and they had no record of my initial complaint, so i then put another one in and then they got back to me.. they said that animal cover was not introduced to this warranty until a year after i purchased sofa (which is not what we we were told from the store when we purchased) and that the wear was not accidental and was also not covered.

After paying $1635 for a sofa i was hoping to get a little more than 2 years out of it..

Completely wrong item Spartacus rocking chair – I bought the supposedly new version of the Spartacus recliner rocking chairs and the chairs do not rock. I was told that it was a rocking chair, like all the previous versions of the Spartacus have been, but it simply isn't. Either the sales person lied deliberately or they had no idea that the whole purpose of the Spartacus, i.e. the rocking… Read more

mechanism had been removed from its design. AMart refused to refund or even talk to me about it. Now I'm stuck with these two chairs that I don't want, can't use and no way to speak to AMart about the problem. Disgusting service and totally false advertising.

Terrible experience – I have bought the Seattle Lounge from Super Amart Capalaba, what a mistake! It is ridiculously uncomfortable, major sagging after only 18 months, squeaky springs which apparently the manufacturer has upgraded now, but I was told I cannot sit in the same spot every night or this lounge will continue to sag! Why would you buy it?? DONT!! Taking this to Consumer Affairs!  Show details

Time waisters and lied to – This is the first time i have ever written a complaint so ill try make it as short as i can. we brought a house package from the capalaba store and was expected delivery on 28/9/15 was told all different times and eventually 2 different trucks arrived? anyway the headboard was missing the foot attachable as well as the side rail attachable,… Read more

i called the store straight away the staff there assured me it couldn't be done the same day which i understood, i didn't get a sorry for or anything just told the new headboard would be delivered on Thursday 1/10/15 between 10-11.30 am

so for 2 days i tried to find somebody that could go to my new house in those hours.

I get a phone call this morning saying i would have delivery today between 2-4?

urgh are you joking? the guy on the phone told me the previous girl (wont say name) was very silly for not

informing anyone on times dates made her seem like she didn't know how to do her job,

so i managed to find someone else! that could be at my house between 2-4 and could meet the first person too hand over the keys as i had just arrived at work,

3.45 comes along and i have no phone call. i called the store and they put me through to a guy in dispatch, he was really rude and said 'well its not 4 clock yet and they should be on schedule.

I called back at 4.20 saying they haven't arrived and he said nah mate they are on schedule and should be on the time i gave you and i said sir its 4.20? he said it should be fine with time, then hung up on me???

So the person i had at my house eventually had to leave at 4.45 and i get a phone call at 5.10 saying they where outside for delivery 1 hour and 10 minutes is still on schedule? i told the guy too late he seemed happy and cool with that,

(eventually i called the store back and spoke to a different guy, he was really helpful and gave me answers direct, so headboard is coming on Saturday now, and another truck with my dining chairs, not sure why they cant come together but looks like ill have to be home whole day as i don't trust there times anymore,

I work for a furniture company where i delivery furniture myself, and the way this is being handled is really strange, the drivers are on point but the staff just give me different info and it gets confusing.

Okay service let down by shoddy product – We have bought a number of items Super Apart over the years and have always found their service to be satisfactory. Staff are generally quick to approach when you arrive and delivery times are not too bad (depending on what you're getting). We bought a Cremona package and a Nixon PUL corner suite with chaise in October 2012. The dining chairs… Read more

have their issues (but still look okay and are usable), but the couch is peeling horribly.

The warranty on bonded leather is 2 years, and sure enough, it was fine until just after this timeframe had passed.

I give 3 stars is because the service is acceptable, however they are selling a terribly inferior product. You can have the best service in the world, but if you are selling rubbish (and know it) you won't be getting any more business from me.

Disappointed – We purchased our Le Franschhoek Dining Suite as well as several other matching items for our new house. Before we moved we were so excited we set up the dining table and used it for barely a week before noticing the lacquer chipping off along the grooves in the top and it was extremely noticeable. We called the service department/ warehouse who… Read more

were very helpful but asked if we had put anything hot or moist onto it- um yes, its a DINING TABLE! They did however arrange to have a new one dropped off and the old one taken away. Made us happy. We sold and moved to a rental while our new house is being finished and since the replacement (which was supposedly checked by management) was still boxed we have used our old table for the past 6 months. Now the new place is coming along we got rid of the old table and opened the replacement Le Franschhoek and within a week or two have had the lacquer start chipping off again. So annoyed it appears to be a very cheap thin lacquer/ varnish they use and made in Vietnam I'm thinking of again calling and seeing if we can get a replacement. Im sure we cant be the only ones experiencing this- the whole range would be the same. The matching items we have also bought have all scratched very easily (a cat walked across the side table and claw marks appeared!). The buffet is yet to be used although I have no confidence in its future at all. My partner wants to sand and restain ourselves but why should we? For what they cost we should be able to take them out into the yard, hose them and dance on them! Our old table never marked with normal use in 4 years. A solid wooden dining table should last years- not a week. This is just very cheaply made imported rubbish.

Couldn't be happier – Ordered products from A Mart Capalaba in Dec. 2012 for delivery in Jan 2013 (my choice, as I was having building work done, which needed to be completed first). They delivered them on time to the half hour and phoned me prior to delivery to make sure all was organized from my end. Yesterday, I had a query for the manager [name removed]- when I… Read more ·  1

telephoned I was put through to him immediately, he was very professional and friendly to deal with and answered my question to the best of his ability, with the information he had available to him, at the time, but promised me he would make some enquiries and get back to me before the end of the day.

As promised, he contacted me and the outcome was better than I could have hoped for. Because of the service I received, when I next need anything, I will be going to A-Mart first.