- See all
Don’t buy from Amart they don’t honour there warranties – San Marco leather lift electric chairs purchased from Amrart on 22/5/2024. After 2 evenings noticed leather had dimples and sagged in seat of chair. One more so than the other. Lodged on line complaint and received reply this problem was due to wear and tear. My husband and I are not big people. When buying chairs, the Manager at North Lakes… Read more
assured us the chairs came with a 10 year warranty that was a lot better than Harvey Norman. Save yourself a lot of trouble and shop elsewhere.
Misleading 10 year guarantee statement – Bought a Lannister 3 seater with 2 inbuilt recliners and 2 Lannister electric recliners from Amart North Lakes in 2019. When purchasing the same, we were told that the sofas come with a 10 year guarantee and was explicitly told that it would cover any defects to the upholstery during the guarantee period. We noticed some tears in the sofa after… Read more
use and raised a warranty claim only to be informed that it is usual wear and tear. The sofa is not our main one and was not being used extensively, as in, not daily. Not sure if leather sofas are meant to tear after 5 years of use. I believe that it is not good quality leather that is being used.
Don't be fooled by the 10 year guarantee while buying products from Amart.
Forgot to add that I had raised the claim and a person had come to inspect the sofa and I did not… Read more
- +1
Amart warranty a waste of paper – Would give Amart a zero rating if it was an option. Purchase a Theodore leather lounge from Amart furniture North Lakes in May 2018, sales order 426-241690 with 10 year warranty. Lounge has leather peeling from several sections , some areas where we sit and other unused sections. Claim 196288 was lodged. Amart sent a technician to assess, results… Read more
my claim was rejected due to the fact our lounge was dirty apparently… what a joke… the lounge has been cleaned exactly as we were advised by the amart consultant at north lakes who sold the lounge to us. We sit in it … isn’t that what a lounge is for … apparently not an Amart lounge. Warranty is worthless from Amart. In addition the technician who attended also peeled leather off for testing …. now I have a strip of leather missing as well… oh and of course this isn’t covered either. Sales order was over 8k .. plus many orders before and after the purchase of this lounge … poor customer service from Amart for a customer who has purchased from them many times over the last 30 years. Will never purchase from them again. Highly recommend anyone but Amart!
- +2
Fabric tears through normal use not covered by warranty – Purchased Asheville dining chairs, received in Feb 2023. By December 2023, after 10 months of regular usage, 3 of the chairs developed tears in the same spot on the back of the chair, where the fabric was rubbing against the wooden frame. When brought up with Amart, their response was that the issue highlighted does not originate from a… Read more
manufacturing defect covered by their Quality Guarantee. Therefore, they declined the warranty claim.
I am not sure how 10 months of routine use that caused the fabric of 3 of our chairs to tear in the exact same spot is not a symptom of a manufacturing defect.
I am disappointed that Amart do not recognise that this is an issue, and am concerned that the remaining 5 of my chairs purchased will develop the same issue.
Amart Northlakes Terrible – In early September I purchased a buffet and a wardrobe for about $2500. The buffet arrived 3 weeks later, with a defect in the top where the wrong colour of wood filler was used. I notified Amart furniture and spent hours on the phone to different departments, sent 4 or 5 emails with photos to different departments, each department seemed to not… Read more
know how to remedy the defect some departments had no record of the purchase. Eventually they agreed to swap the buffet after I said that I will lodge a complaint with ACCC. The new buffet was meant to be delivered in mid October. Then they called and delayed that to early November. Today I called to check and they are now saying late November, the excuse was that "other people have purchased buffets and they take preference." The buffet is still in its box in our living room. Also the wardrobe we ordered says that it takes 2.5 hours for 2 people to assemble, it took 10 hours. I won't be shopping here again and will lodge the ACCC complaint today, So much of my time wasted due to this Northlakes store. Also the new Spacemaster Babylon extra large freestanding wardrobe is so huge that it won't be able to be removed from this home if we move, as to disassemble it would mean causing damage to the wardrobe due to about 100 nails in the back.
Warranty is a scam – 10 Year warranty promised stating that any fabric damage would be covered on my $4500 couch and chairs. 3 years later, I submit a claim. Their guy comes out and tells me its normal wear and tear and it can't be repaired. Amart dismisses the claim saying its not a manufacturing defect. AVOID AT ALL COSTS. THIS BUSINESS IS FRAUDULENT!!!… Read more
2000+ reviews all saying the same thing. Total failure of government to protect its citizens of a scam company.
Customer care is non-existing – Ordered mattresses to be delivered to our new house the day we were moving in. The delivery truck arrived, then decides to reverse onto the driveway which is 170 meters long with quite a steep incline which resulted in him taking the power line to the garage down. I've contacted the store who then contacted logistics. After that... silence.… Read more
Eventually after contacting the store several times I am told that it's not their fault and they're not going to do anything about it, apparently they have told me so already (except they haven't, no one from Amart has tried contacting me at all.) I filed a complaint with their complaints department, I receive a message saying it's forwarded to upper management and they will contact me shortly. It's been over a month now, I'm still waiting for someone to contact me. Looking at other reviews this seems to be their way of doing business. Moving boxes at inflated prices and not worrying about customer service. If you want my advise; avoid at all cost.
- +7
Terrible, disapointing – It is a terribly disappointing experience shopping from Amart. I ordered 18 items 30/04/2022 (Order number 426-294765 from Amart North Lakes QLD. $ 8,250 for 18 damaged items. They delivered them to me 06/09/2022. All damaged, poor quality, even broken and fixed without informing me. It is a shame. Customer service process is annoying. Wasting my… Read more
time with heaps of questions, repeated calls from different people, different solutions, terrible customer service. After all arrangements, the North lakes store said we have no approval, however customer service said just go to the North Lakes store and have your discount in your cart. Never get back to you and I'll follow my case with the Government and social media.
- +3
Warranty claims fraud – I logged a claim prior as well where a technician came and assessed and figured out even the corners are ripped.Unfortunately my claim was clossed wothout providing a solution .when called while ago a very rude customer agent said this was labled as normal wear and tear.we have taken extended warenty as well (smart care 5 year warenty) .the sofas… Read more
are very uncomfortable to sit on as it has lost support and can feel the structure/springs when sat on for sometime.I am surprised and dissapointed as to why this is labled wear and tear and taken off without even informing us.the tears cannot be wear and tear as we are not ants to crawl into those edges and sit on if the assessor had any brains it is defects in craftmenship.also the smart care plan promises claims for rips,even though this is not caused by us it should atleast cover under this.all 3 sofas are of very poor quality the customer lady said they are heavily used we are full time workers and maximum we would sit there for an hour daily ,she was so rude and said even if I put another claim the outcome will be the same.I am so upset that they didnt even have a courtesy to inform us of the outcome .
Really disappointed in the two 3 seaters! – We purchased two 3 seaters from the northlakes amart May 2018.. and are very disappointed how quick they deteriorated!! we were sold a leather protection kit..but actually not leather.. i certainly wouldnt buy cheap again! obviously … get what you pay for! 3.5 years old! Went to store and said to young girl about it.. and she said that’s what happens with perspiration.. Show details
Bad customer service – 1 star is way too much for Amart North Lakes, bad customer service, delivery contractors have to be the worst in Australia…..delivery person was rude and inconsiderate, he dumped the couch and his dirty shoes left black stains on the brand new carpet, amart refused to accept any responsibility for their contractor…..terrible customer service, will never buy from Amart North Lakes! Show details
Worst quality and customer service – The color of the sofa has been faded and it is not covered by warranty, Worst quality and customer service, don't recommend. Show details
Disappointed – We ordered and paid for a couple of recliners about 2 weeks before christmas, we were told we would have them beginning of january which we accepted, 2 weeks ago we were told we wouldnt have them until the end of january, today we were told we wouldnt have them until between early february to middle of february. I would not recommend Amart at all, not impressed that we were lied to.
Find out how Amart Furniture QLD, North Lakes compares to other Furniture Shops
Know better, choose better.
Perfect service, excellent manager - what an experience – Purchased recliner suite for a bargain price - which was at sale. Delivery date was flexible and could not ask for a better manager. Perfect attention to detail and sooooooo helpful. Highly recommended Show details
Large product choice, great service – This time at Super Amart Northlakes...we were assisted by Robyn to buy a therapeutic bed for my brother. Lovely lady who knows her stuff and gave great advice/suggestions, gave us the best poss deal. 10/10 for excellent staffing SuperA! Thank you Robyn ...hes delighted. :) Show details
Misleading conduct – Purchase price of Loz chair priced at $79 went to purchase one week later chair was $99 Told by sales person new line was not informed of price hike store would not honour the original price bad business will shop elsewhere Show details
Rubbish Quality, poor service – Recently purchased a dining room suite from Northlakes store; firstly they couldn’t deliver my product at a suitable time; secondly when it did arrive and I opened it to check, the table wood was a different colour to the chair wood; the solution: reorder to get new chairs in another 12 weeks after I had already waited 6 weeks, and then there was… Read more
no guarantee they would be any different; thirdly, put together two of these chairs to find out that one leg was shorter than the others on both chairs; they’re supposed to be sending someone to assemble them for me because they had the same trouble in store! Three strikes Amart and you’are out. Never again
superior after sale service - above and beyond - and i love my new lounge – I recently bought a new corner lounge from Amart. It came in 3 big boxes with the backs separate, they just had to slide on via these metal arms. I managed to get all but one of them on - being the tiny segment that goes above the box compartment - for the life of me i could not get that one to slide on - i knew it was likely just me and figured… Read more
i would get my husband to fix it when he got back from overseas in six weeks times. However when amart sent me a review form i thought i better mention it, just in case it turned out to be faulty and my husband couldn't get it on either. Within the hour of submitting the review form, someone called me and when i explained why i had put it on, and not to worry im sure my hubbie would get it on when he got back, he insisted on sending someone out to help me. He said someone would be in touch with me next week. However only the next day, Saturday, someone rang me and said if i was free they could be there within 45 minutes. The guy came out, he fixed in, and when he saw that i hadn't put the legs on the corner bit or removed the sliders from the 2 other bits, he kindly said he would help me with those as well (the lounge is huge and heavy!). So my gorgeous new lounge is now fully put together and I absolutely love it! its soo comfortable i've nodded off to sleep quite a few times on it. So Super Amart - you have made me a customer for life - I am so impressed with your after sale service, I absolutely had to write this review. Thank you!
Damaged and Unprepared Goods – Absolutely horrible. Went to pick up a sofa (with fabric protector), coffee table, and entertainment unit that we spent nearly $2000 on. My partner waited at the warehouse for FORTY MINUTES before anything was brought to his vehicle. Found out then that the sofa didn't even have the fabric protector spray on it. Called Super A Mart Northlakes… Read more
and was handled well by the manager on duty at the time. They agreed to spray it and deliver to us 2 days later. That was great. If it ended there, my rating would be a 4 now.
HOWEVER when we unloaded and unpacked the $700 entertainment unit, the right door wasn't even on properly! It's on an angle and doesn't close because the magnets are not able to line up. The screws were also put in on an angle on the left door and have already chipped away at the wood causing noticeable damage.
As I rang the next morning (as it was after hours at this point), the Manager on duty was horrible! She barely seemed to care and said 'either take pictures and get a discount or we will send a new one later'. THE DOOR DOESN'T CLOSE PROPERLY! I spend $700 on a product I was exited for and I expect to get a quality product in return! I told her I wanted a new one sent and she said the earliest date would be 02.07.16. That is 10 days after the original day we wanted it. She somewhat dismissed me and seemed to just want to get me off the phone. Very upset with where I chose to spend my money.
Hi Christine, We are very sorry to hear about… Read more
Rude customer service – went into store looking for a bed and mattress for my daughter. Was in store for 20 mins. Not one person said hello or offered help. Other people walked in after me and they rushed to them. So I walked out and took my business elsewhere. I wrote the store manager an email saying how disgusted I was at the poor service and I have not even received… Read more
any email back!!! No wonder the staff are rude when the store manager doesn't even have the decency to answer my email. Will never ever buy from super amart again!!
Hi Brooke, We are very sorry to hear about your… Read more
New North Lakes Store – We have been into the new North Lakes store twice to buy new furniture. Both times with cash and both times spending a substantial amount (the first time $3,000 and the second time $9,000). When asking for a deal for buying multiple items, paying cash were told they could not offer any discount as they were not making any profit at all on those… Read more
items. Really? No profit at all on $9,000 worth of furniture? They couldn't throw in some cushions, or sheets, or a coffee table or free delivery. We walked out both times and will now be shopping elsewhere. Disappointing as we had picked out all the furniture and would have purchased there and then had it not been for that.
Hi Sarah, Thanks for your feedback and we're… Read more
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Finally after a lot of haggling I’m happy to say I’ve received a refund.