Amart Furniture VIC, Ballarat

A few days later item was half price – Bought a sofa, $1300 on Thursday it was in stock and arrived on the Saturday and on the Monday was reduced and on sale for $700. Surely the salesperson knew the sale was coming and could have said “hey just wait a few days and it will be half price” they’ve lost me forever Show details

Terrible quality “outside furniture” – Products have not lasted 12 months before paint has started to peel off all items purchased. Ballarat store stated 3 year warranty. Warranty department declined fault and that peeling paint isn’t included in warranty. Definitely wouldn’t recommend their outdoor furniture for outdoor use. Show details

Poor response – I bought a queen Dream Elegance 4500 for my daughter October 2021 and the mattress has collapsed. Her partner on my behalf contacted the store and was requested to take photos that do not show the problem with the support and they have denied the claim. The girl from the store offered a $400 store credit. Still waiting on a response to come in… Read more

writing for that. I honestly think it’s not good enough. It was offed to take the mattress to the store to see how bad it was but this was not accepted. I bought two mattresses from Amart approximately a month apart and one has no defects but this one is sinking in when laid on. Will never buy from there again. Total disappointment to say the least. There warranties and guarantees mean nothing

Unable to pick up item even when in stock – Purchased some items online, clearly marked in store available for pick up. Arrive to pick up the items only to be told that the items are in stock but we have to wait a few days to pick them up even though the store has them in stock. I repeat again, the store has the items in stock, but I am unable to pick them up for two full days. Try and figure that one out. Show details

Don't expect delivery for at least 3 months – This is nothing against this particular store, we purchased from the Ballarat store, but given the reviews here, this is an issue Amart wide. We purchased a corner sofa on the 1st of March 2022. At the time we were expecting a mid to late April delivery. In April they then informed us it will likely be late May. We're now 30th April and the… Read more

expected delivery is now mid to late June.

Not good enough, covid delays are no longer a valid excuse, we've had more than enough time to learn from it. How hard can it be for a company of this size to provide realistic deliver times?

A couple of weeks delay I understand, but we're talking about another 2 months now! This is clearly not a once off, just read all the other reviews.

I feel bad for the staff that have to deal with this as they do not control the unrealistic delivery times that people are sold on. There is no chance we would have purchased knowing it was going to take 4 months to deliver (maybe more if they delay it again!).

$3500 no longer in our bank account with absolutely nothing to show for it. Considering the other reviews on here I shudder to think what will happen if there's any issues with the sofa when we do eventually receive it.

My recommendation: don't buy from Amart unless the product you are purchasing is in stock in the warehouse OR if you're willing to wait months on end.

Personally we'll be going shopping and trying to find a new sofa somewhere else that is in stock. If we can find something we like we'll be requesting a refund, can't wait to see how difficult that process might be.

10/05/22 update - They have now updated the expected delivery to mid June to early July. What a joke.

15/06/22 update - We are now in mid June and have not heard from the store. Online chat tells us it is now delayed until mid August. We'll be contacting the store to confirm and arrange a refund if this date is correct.

Poor build review – purchased a full dining suite. Unsure if due to covid or high demand. Suite has been delivered over period of months. Have had part missing, screw holes not lining up and doors overlaping to unuseable condition. Have gone into and telephoned staff several times. They have been sympathetic, apologetic and offered solutions to provide a possible positive outcome. Annoyed with manufacturer. Happy with staff efforts made at franchise outlet. Show details

Terrible Communication and Service – I received an email advising that my furniture had arrived and was ready for pickup. The email asked me to nominate a day that I would pick the item up, I emailed back saying I would pick up on the coming Wednesday. Then I got a reply to say that they are not open for despatch on Monday or Wednesday and to pick another day. I responded asking… Read more

them why did they not tell me this in the first email? How hard is it to make sure your emails contain this important information? They replied that it was because of Covid19 and they are short staffed and could not supply staff on those days to open up for despatch. Fine, understandable but why on earth can't they just add one line to the email? How many other people are inconvenienced by this stupid oversight?

So I went on Saturday to collect, there was just one staff member there to assist people, I had to wait 20 minutes while he sorted another customer out. Heaps of sales staff in the store but one person in despatch? Come off it..terrible away to run a business.

bad quality produts – bad quality products. I bought a suite 8 months ago. Chairs start broken and store do not even agree to change their bad products . they do not even care for their customers. selling bad products. Highly dissatisfied Show details

How did this get passed quality control!!!! Seriously??!! – Just bought the Mya tall chest from the Ballarat store at the VIP night. This item was in absolute shambles. The tracks weren't even hammered in place, neither were numerous support beams. This is absolutely ridiculous. I would definitely not call this "quality guaranteed". It looks like some highschool kid has had a crack at it and amart thought… Read more

meh it'll do. Whilst the staff at Ballarat were very professional and willing to pick it up it has been most inconvenient as I'll still have to go instore to claim my refund. I am highly disappointed and will never be buying from amart again.

Good for what you pay – We ordered 2 set of couches for our new home. One leather and one fabric along with a rug. The whole process was smooth at super a mart Wendouree. They helped us with interest free payment options very quickly. The delivery of product was exactly on the advised date and time. Good quality products and very easy to install as well.  Show details

poor customer service – WOULD NOT RECOMMEND!!! Notification of arrival of purchase was poor. An email not a personal phone call stating that furniture was available for delivery was sent. when I called to advise delivery date, was informed that it was not available for delivery and a future date must be organized (I organized an alternate date). The delivery was… Read more

two hours late before I inquired about delivery time frame.

After multiple phone calls to costumer service and response of I will call you back in 5 minutes (I did not receive a call back).

Four hours from initial delivery time I received a call stating that they will deliver within 30min (nil apology or reason for excessive delay). It finally arrived over 1 hour after being advised of the within 30min time frame. I would recommend Super Amart place procedures to call customers, listen to what they say, and follow up on any actions that the customers are informed of. Furthermore Super Amart should drastically improve their internal communication.

Ridiculous delivery fees – I was on the verge of buying a $400 lounge chair until they insisted on a $75 delivery fee to deliver less than 15 kms away. Needless to say I did not proceed with the purchase  Show details

Failure to respond – Poor service, failure to deliver when promised, paid in advance, poor customer relations, unable to rate due to poor service, would not buy from this store again, should have read other reviews i would have spent elsewhere, we learn from our mistakes.  Show details

" package deal kings " – on Tuesday the 7th of April i went to Super amart Ballarat and brought the summit dining table and a black augestine couch so spent alot of money there i live 45 minutes away from the shop and when i got i hope i soon released there were no bolts to put my chairs together calling them and them sending out the bolts that were ment to be express… Read more

posted that Tuesday the 7th to only get them today and to open it and see they sent me all the rong bolts. i brought the table for a event that i cant even hold not because guess arent going to want to on the floor to eat there tea. So thanks super amart for making sure all my parts are in the box that i paid alot of money for. i guess ill have to wait another 8 days to get the RIGHT BOLTS so i can eat at my new table that i dont even want as its been so much hassle. way to treat a costumer that spent nearly $3000 dollars in your shop!!!!!!!!!!!!!!!!

3 months and waiting – November 8th I ordered and payed in full for a desk and bookcase advertised on sale in a catalogue from the ballarat store, that's 3 months ago now considering the invoice said 6 to 8 weeks I'm not happy... after receiving a phonecall last week, the first call I have received and after going into the store on more than a couple occasions, being… Read more

told it's not far away try next week. I've now been told it won't be available till mid march... Which will make it 4 months... This is beyond ridiculous I'm failing to comprehend how or why this would ever be possible.

Issues were resolved with ease! – I bought a 3 PC lounge set 2.5 yrs ago but had issues with the stitching coming undone (it was a cheap suite so I should have expected it a bit) but I recently used my warranty as the support buckled in the centre, and became unbearable! Amart sent the lounge doc out, who promptly fixed the support for me, but took photos for amart to review the… Read more ·  1

pulling ripped stitches, as they were getting bad. Went in today and spoke to David, store manager, and team. Within minutes of speaking to then, I was given a 100% credit back on our lounge towards a suite of my choice :)

Expecting my new lounge Tuesday! So happy with the outcome. And I'm glad I got the lounge doc warranty and scotch guard. Really just shows that you never think you'll need it... Until you REALLY need it!

Terrible Service and delivery – Placed a bed and mattress on layby in Ded 2014 till Feb and was told if I make the full payment early I will receive the goods early, made the full payment 6/01/15 and was told I will be getting the delivery in the next 2 weeks, didn't receive any thing gave them a call and was given 2 more weeks and nothing came or receive a phone call to… Read more

apologise for the delay atleast ( courtesy) . Went into the store in Ballarat and spoke to the store manager who told me to wait a week and a half to 2weeks from all these other delays I've been getting which really ridiculous, it's been a month now waiting for items that I have fully paid for. What annoyed me was, I was even given an option to cancel the purchase and I only have to $50, which was kinda stupid to me for them to even say that. Clearly that is really really BAD CUSTOMER SERVICE. Had they told me that even if I make the payment early I won't get the items till Feb wasn't going to bother even making the full payment early or let alone purchasing the items because I need the stuff urgently tired of sleeping on a pumped up mattress like I can't afford a bed. Is the bed and mattress still being made in China or what cause really if it was in Melbourne as I'm always being told, I shuld he arrived by now as I type.

Terrible service – My brother and I went to Ballarat super a mart to purchase 3 bar stools (we thought a 10 min job)we looked at stools for 20 min found the ones we liked then waited for service ...while waiting saw a young sales girl speak to almost every customer in the store except us!! After a while we noticed a sales person doing nothing so approached him asked… Read more

are u busy mate he said no and I said well the service is terrible here isn't it ? He just smiled..I said can u help us I only want 3 bar stools and I have chosen them he said we can't sell anything today because last night our computers were stolen ha ha..how funny is that and how smart are these bright sparks? I wasted almost an hour !!! Why not let customers know this so they they are not wasting their time? Why even open the store? Never again!!!! Went around the corner to fantastic furniture had my stools in 15 min and the girl was sorry for the delay this is now my store of choice..

Nice Product, Poor Qouting – Purchased a few items from this company. Firstly we bought a 5 piece outdoor setting from the Ballarat store. Service and product were fantastic. We were qouted 2 weeks, which turned into 6 before we received our goods. Have recently (3 weeks ago) ordered some bunks from the store in Brimbank, again advised 2 weeks. Rang a couple of days ago… Read more

to find they are still a couple of weeks away......

Happy with the service, but wish the staff would be more realistic with qouting time frames.... Great service, great products, Beautiful store set up Unreliable time frame qouted