I went for EOFY sales. I received a quote for a 3 piece learher lounge then s different quote for the same suite. But after I firmly advised the previous quote everyone ran around until it was a done deal. Overall a good experience.
- Verified customer
Will make you wait for delivery
This happen twice with me. They don’t deliver as per their promise. My receipt says 0-1 week for an item, but when I call them today after an week, their staff is saying they do not have conrol over wirehouese so they can’t promise exact delivery date and they are asking me to wait for 5-7 working days more.
- Verified customer
Groundhog Day part 2: store credit for all
So we purchased a bed from here and after a few months it broke, still under warranty I emailed and got store credit. Service was ok and they were pretty good about it. We decided to use the credit to get a chest of drawers for my sons room.
Funny how the sales people run up to you like you’re a long lost family member as soon as you walk in. Can’t wait to help you, then you hit them with “yeah I got some store credit” and before you can finish they realise no commission coming their way their attitude changes and they pretty much leave you...to fend for yourself. But I digress, we picked up a nice looking piece of furniture take it home all excited as this will look simply amazing in my sons bedroom. Open the box, struggling to contain my excitement and start building. But wait what’s happened, oh they forgot to drill the holes for the it to actually be made. I laughed, my wife laughed then the kids all joined in, I mean it’s like an Adam Sandler film (post becoming friends with Kevin James and totally ruining his career and it’s totally depressing watching what his become) so I call up and explain what the situation is and how I used store credit due to one thing totally stuffing up to get something else that is unable to be built. Then the young lady on the other end of the phone returns serve with “well you could just drill the holes” I’m thinking you’re right, you’re 100% right how dare I call up and complain that your manufacturing department/quality control completely dropped the ball in drilling a hole and I, with no machines or carpentry experience, should just drill a hole. But I reluctantly declined and requested a professional come in drill the hole and build the drawers. After waiting two days he came and did his job and we all lived happily ever after. But then a shock twist 3 months later it falls apart, I swear you couldn’t make this stuff up! The piece of furniture purchased using store credit due to a previous piece of furniture breaking has now broken. Maybe my house is hunted by ghosts who dislike Amart furniture and destroy it while we sleep at night. So I called my old make Peter Venkman and asked him. He was busy stopping the keymaster of gozer but said I’m crazy there’s no ghosts in my house Amarts furniture is cheaply made and in some cases not even completely made and breaks down. I then email back and explain our heartbreaking story and now once again have store credit. You’d think we’d get an apology and even a “hey you’ve purchased a bunch of stuff that obviously keeps breaking so instead of making you continue this lovely circle dance and forcing you to purchase another one of our products we’ll just give you a full refund” but alas no we are stuck with another store credit to the lemon store. In summary if you enjoy being warmly greeted by people clearly only after the commission, furniture that looks like an Instagram model ( great looking, great lighting and use of filter but when you take her home you realise it’s not as great as it seemed and totally messed up) and always breaking and your two favourite words in the whole entire world are store credit then totally shop and Amart, if want quality lasting furniture I would highly recommend somewhere else. Maybe start someplace higher up you know like the reject shop.
Exceptional customer service
This review is in reference to the brilliant customer service I have received from Amart Furniture, particularly the Preston, Melbourne store. After my father purchased one of their recliner seats it was delivered with a slight fault in the material. Amart’s response and willingness to resolve the matter was immediate, accommodating and exactly how you would expect a large cooperation to handle the complaint (sadly though not the case with so many other companies ). The store Manager even went to my parent’s home personally to assembly the cou...ch at no extra cost due to some initial confusion with this matter. I think I am still in shock at how amazing this particular store has served us! At the end of the day, regardless of how much or how little you spend, a company’s integrity only becomes apparent when there is a problem to resolve. Amart has ticked all the right boxes and I would never hesitate to recommend them if customer service is important to you. Rest assured they will not ignore you or make life difficult for you if something goes wrong. I must also mention their stock (especially their leather couches) are well priced and Amart offer a far longer warranty period than their competitors (puts it all into perspective as far as markups with these other stores!) I could not be happier with Amart’s excellent customer CARE! Thank you.
Bad customer service.
I went to the Amart furniture store on Friday 2/6 and looked to find a customer assistant. After finding my way to the back of the store, the 3 staff all looked away and acted like they were busy although there were no customers. I had to go up to one lady who was moving away from me and ask if she was free. She came to see what I needed with curt replies to my questions and was rude in her manner. She seemed to have no time for me. I took my business elsewhere and bought everything from across the road at IKEA. There was no way I was parting with my money at Super Amart! Approach your customers, be friendly and try to assist...I thought this was common knowledge in the retail industry!!!
Cheap furniture - helpless staff
I bought a queen size Arya bed on 24th April 2016 with 1 year warranty. Unfortunately the slats sunk within few months and I rang the store for an exchange to a better base. One of the manager picked up the phone and said cannot return after 9 months because there's nothing wrong with the bed. We do not use this bed anymore.
- Verified customer
Terrible Elsa chair!!!! Can't assemble
I bought the Elsa chair dining table set and spent the whole night assembling the chairs. A freaking whole night just to find out that they drilled some whole much more shallow than the others so the screw couldn't reach!!!! No wonder I can't screw them in after so long! And I thought I made a mistake during the assembling process.
P.S.: [name removed] suggested that we may have made a mistake during the assembling process so I double checked and still weren't able to do anything about it. [name removed] and [name removed] also organised a team to come and assemble these chairs for us, much appreciated but it was overall an unpleasant exp for having to go back and forth for the issues.
Worst Customer Service
Sales man make the fake promises and once you have purchased extended warranty and have the claim. That is the time you realise you have been misleaded with false information. And the worst is Store does not support and even the inspection people (leather Doctor) says its a normal ware & tear. So accept it as you have left.
Never buy and if you end up buying them make sure you have in writing in normal layman language on the letterhead with stamped on it.
- Verified customer
Bad customer service, even worse products.
I purchased "Anneka" entertainment unit. I am extremely disappointed with my purchase - not only did I have to wait a month for my order - I also was told it was already assembled and wouldn't fit in a normal car, so I had to hire a car to arrive to a flat pack - after spending over 3 hours putting it together to find out it doesn't fit a standard Foxtel box (let alone any other "entertainment units"). Springvale store manager, [name removed] advised that's it a level entry entertainment unit and I should have measured it? How it doesn't fit a standard electrical unit blows my mind. Very disappointed with the handling of my complaint. Will never purchase from here again and will be telling my family and friends the same thing.
Chaise lounge suite, the sofa bed.
I am really happy with Super Amart. I had problem with my sofa bed as part of the chaise lounge suite, which I love. They resolved the problem by replacing it. I was really happy with the way it was handled. Thankyou very much Lauren, much appreciated . Sue.
Dangerous garden table
We purchased a glass garden table with chairs in 2014 on special for $100. we thought this was a good deal until it literately exploded in the heat a few weeks ago. Glass is still everywhere despite thinking I had cleared it up a million times. My partner has cut his foot twice and we are forever pulling bits of glass out from the dogs mouth. I contacted the store and he said the same thing had happened and to come in and chose a new table. Despite all the hassle 2 cut feet a dog chewing glass and many summer days in the garden missed out on I ...was happy just to settle. I went in to the Springvale store to chose a table but was informed that all the tables were more expensive and I would have to pay the difference (at least another $150) even for the exact same table just under another name. The store manager even told me it was the same but had been tested to sustain higher temperatures. Yet I would still have to pay the 150 difference. I'm disgusted that I cant swap my table considering your furniture just caused a glass explosion in my garden! So very dangerous. I asked for a cash refund so i could purchase somewhere else but this was denied just store credit was offered. There was no apologies and no1 even offered to discount any of the table so we wouldn't have to pay so much. We all know that super smart are capable of this. I walked away and said I will be taking this further and the store manager refused to give me head offices details . Absolutely disgusted.
Purchased $100 cheap couch/bed thing online. Was told delivery would be in the next week.
Phoned after 2 weeks to be told that the product wasn't even in the country and we had to wait, but someone would call us in 2 more weeks.
Phoned again 3 weeks later to be told that the product is ready to be delivered, and that it's an extra $80-$100 for delivery.
No where online when I made the purchase was I told that there was going to be an extra amount for delivery.
To make things worse, Super Amart won't refund to the card I made the purchase on and I have to physically go in-store.
Never buying from here again.
I purchased a king size bed from superamart springvale store, took a day off work for saturday delivery. I called them 9.30am in the morning to find out what time they were coming and was told in between 12-3pm. Apparently i was suppose to receive 2 deliveries, bed frame from the warehouse which ended up coming 11.30 and ( the driver had my wrong phone number), and the mattress from the store which is not even 10 minutes from my house. I started assembling the bed frame and found that 2 of the bed bolts were missing, called them and they said t...heyd post some out to me. 3pm came and still no matress had arrived so i called again and they told me to wait until 5pm. I waited until 4.30 and still nothing, called again and the girl told me the drivers had gone home for the day. I had called 4 times that day and they assured me it was defibately coming. I had no bed to sleep on as i disposed of the old one that morning. i spoke to the manager [name removed] and all he said was there was nothing they could do and id have to now wait until monday! NOTHING THEY COULD DO!? Great service guys. Never again will i buy from superamart.
Taken my money in full but have not delivered the goods and bad phone customer service
I went and purchased a bookcase from Springvale branch and had paid for it back in mid October. They did not have any in stock so they said they should get some in a few weeks. Its 29th December now and I still have not received my item. I have rang up several times and each time they said, sorry theres a delay in the stock, it should arrive next week, nothing we can do about it for now. This was the usual response I got for 3 times, and each week I waited but never got a call.
I just made a call again today, still the same response, so I ...
The worst experience i got
I ordered a Elba Corner Lounge on 1st Nov at Sprivale Shop and paid 20% deposit, was told the Delivery will happen in Mid of December, later received the phone call saying delayed to Mid of Jan, another phone call one week ago saying Early of Feb, now last phone call today: the product discontinued !!! Shocking! i waited for 2 months and missed so many promotions from other shops and finally was told no product!!!! if no product, how come charged me deposit and advertised them. Can Amart break any sale order? and customers service is rubbish and shouted at me when she cancelled the sale!!! what a amazing shop!!! I even don't want to give a star if there is a choice
Furniture best suited to the rubbish tip!
Around 3 years ago, I purchased a lounge suite from Super Amart, and it is still as good as the day it was delivered, which was free of charge as well.
Since that time, the merchandise quality and service has dropped appreciably - and the deliveries are no longer free.
My son recently purchased a lounge suit, worth well over $1000, which was deemed faulty by Super Amart within 2 months. It was replaced a further two times within the next 3 months, after developing the same fault, (the frame timbers are of extremely low quality, they break, ar...
Cheap and Unreliable
I purchased a bed for $149 and it broke the very first day. When I went back to the store (Springvale) they said that I didn't put it together properly and that's why it broke. This was bad service from the Manager of the store. In the heat of the moment I cursed to the manager so he tells me to get the F out of his store! So horrible, really bad service and even worse products. Never buy their products as they are flimsy and not made well. I am still left with the crapy broke bed which I used for one night. Very disappointing.
Bad service, bad warranty help and unreliable staff
Worst retailer to date!
Never again will we ever buy from Super A Mart again.
We ordered 12 pieces of furniture from the Springvale store and the sales person promised that they would deliver items 6 weeks after sale. I called a week prior to make sure that delivery, and they said yes.
But come the delivery date – no one turned up. We got half of the furniture 3 weeks after the promised date and the other half another 2 weeks after. And to get these items I would have made at least 20 phone calls to the store and warehouse and spoken to numerous people including man...
Springvale store almost killed my xmas
Friendly and helpful sales staff, pathetic customer care. I ordered a couch at Springvale store in October due to arrive in November. Called them on the due date and asked where my couch was, they said sorry someone was meant to call you 2 weeks ago to let you know your couch won't arrive till end of January. 'Sorry' wasn't going to give my xmas house guests something comfortable to sit on. No offer of a discount or deal just too bad so sad. When I asked why the couch was delayed they said the xmas rush...but I ordered it in October to avoid the xmas rush !?!?!
How friendly the sales staff were to get a sale
Terrible customer care experience
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