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Amart Furniture WA, O'Connor

Amart Furniture WA, O'Connor

3.2 from 13 reviews

Reviews

(6)
(1)
(0)
(2)
(4)


    Not too impressed

    published

    Sale of 15-50% just to get the customers in. When you like something it's NOT AVAILABLE till the end of FEB in the O'CONNOR STORE ONLY. Buy it elsewhere and you have to pay EXTRA delivery costs. it stinks!!! Staff attitude not too nice. I won't go back Sorry !!!!

    Shop LocationWA, O'Connor

    E Smart

    E SmartBaldivis

    • 7 reviews
    • 2 likes

    5/5

    published

    We bought numerous items from Amart for our new home.. both on the day & lay-by orders.
    The staff were extremely friendly and helpful & we were lucky enough to have our lay-by extended to work around our move in date for the house.
    The range was amazing & easy to find what we had spotted online, in the store.
    The items have definitely been worth the money.
    Easy enough to assemble as well.
    Overall we are so happy with our purchases & the staff!

    Shop LocationWA, O'Connor
    ingam60

    ingam60Perth, WA

    • 31 reviews
    • 17 likes

    Numerous positive experiences

    published

    I have bought a number of items from Amart in the past year (Oconnor and Cockburn WA stores) and have been very happy with both the customer service and products on each occasion. In fact the staff have been some of the friendliest I have dealt with and really helpful.

    The bigger items include a bed, lounge and out door setting. The lounge quality was much better than one I bought 2 years ago from a more expensive store (3x the price) and was packaged really well as was the bed. The delivery has been hassle free each time and within the promised time frame.

    Really happy with Amart and their quality is great for the prices!

    Shop LocationWA, O'Connor
    Liz

    Liz

    • 2 reviews

    Excellent customer service

    published

    I found the sales girl at Super Amart in O'Connor very efficient who went to extra lengths to source the product I was after even though it was not displayed on their show room floor .Nothing was too much for this very customer friendly sales assistant .

    Shop LocationWA, O'Connor

    Anne

    AnneLucena city

    SCAM and terrible customer service.

    published

    I have deposit 20% for the mattress I am about to buy. In the receipt they just enter 10%. Beware especially in the superamart o'connor. The manager is even worst, they think I am a thief and a liar. May they all go to hell. Don't ever buy from this store. Save yourself from their disgusting customer service! Thief!

    Shop LocationWA, O'Connor

    Terrible outdoor furniture

    published

    My outdoor furniture has not even lasted 18months without it fading even though it is completely undercover and protected by 3 sides from a fence and fourth side has a blind down. They were very unhelpful in trying to rectify problem (I also had to get a repair on one of the chairs when it was first delivered) terrible product and terrible service. Do not buy from them EVER.

    Shop LocationWA, O'Connor
    2 comments
    Super Amart
    Juanita B.Super Amart

    Hi Esther,
    I have just responded to the private message you have sent through.
    Kind regards,
    Jess and the Super Amart Team

    Esther
    Esther

    Hi Jess, I did reply to your private message, but no further response from super amart, great customer service


    Very happy

    published

    I popped just to look at tub chair, Caroline was so helpful I ended up buying it, then as I was leaving I mentioned that I was going to Bunnings to buy a rug, she was very quick to tell me she could help me with that as well, brought a rug as well. Went to the back dock and the gentleman was fantastic, I am so happy to get such great service thanks super amart regards Hazel Wellington

    Shop LocationWA, O'Connor
    1 comment
    Super Amart
    Juanita B.Super Amart

    Chaz

    ChazPerth

    Thank you for nothing!

    published
    Shop LocationWA, O'Connor
    1 comment
    Super Amart
    Juanita B.Super Amart

    Hi Chaz,
    We have already responded to this same issue on Facebook. Please reply at your earliest convenience so that we can assist you further.
    Kind regards,
    Tom and the Super Amart Team

    Gabby

    GabbyPerth

    • 4 reviews

    Highly Recommend O'Connor Store

    published

    We will choose to shop at Super A Mart O'connor over Harvey Norman, Freedom and other furniture shop in surrounding areas because of their great prices, fantastic service and fast delivery.

    Shop LocationWA, O'Connor
    1 comment
    Super Amart
    Juanita B.Super Amart

    Hi Gabby,
    Thanks for your feedback. We're so pleased to hear you're happy with the service provided by our team at O'Connor! We'll certainly pass this feedback on to them to let them know.
    Kind regards,
    The Super Amart Team

    Service sucks

    published

    Bought a new mattress and took it home only to find hairs and stains all over it. returned at my expense and the staff wasn't willing to do anything for all the story about.

    Shop LocationWA, O'Connor
    1 comment
    Super Amart
    Juanita B.Super Amart

    Sasa

    SasaPerth

    no 100% refund on damaged product

    published

    Have recently bought a tall chest from them, cracks and broken on it, bad quality.

    The shop advised that no 100% refund available. Only got 2 options, some money for compensation and accept what it is or wait for a replacement when stock available. Now have to wait for them to contact when we can get the replacement.

    Had been told the stock was in great conditions before paying.

    Disappointed.

    Shop LocationWA, O'Connor
    3 comments
    Super Amart
    Juanita B.Super Amart
    Sasa
    Sasa

    Hi, another bad news from us. Just received the replacement and still damaged. Totally disappointed now.

    Super Amart
    Juanita B.Super Amart

    Linda t

    Linda tPerth

    Service

    published

    Wonderfull cheerful service from all floor staff, especially guy in dispatch out back, soo friendly and very helpful on the two occasions that I were in the store, can honestly say I've never seen this type of service in any other furniture store, well done keep it up !!!!!

    Shop LocationWA, O'Connor
    1 comment
    Super Amart
    Juanita B.Super Amart

    Hi Linda,
    Thanks so much for sharing your experience with us. I'll certainly pass this on to the team at O'Connor to let them know. Thanks again, and we hope to see you back in-store soon!
    Kind Regards,
    Hannah & the Super Amart Team


    The Ryan Air of Australian Furniture

    published

    Although I have no doubts that the complaints below are true, you have to remember that high quality staff and products are expensive to provide. If you can't get it right 80% of the time, you can do so at 20% of the cost. I've made a few purchases from Super A-mart now, including one last week from the O'Connor store in Perth, and have yet to have a problem. (Delivered on time, nothing broken or deteriorated) Same goes for my Brother in Law who has a house full of Super A-mart gear. So far so good, and it has been worth the "risk".

    I have of course kept my receipts, just in case.
    It was fairly cheap. The staff were entertaining.

    Shop LocationWA, O'Connor

    See all Amart Furniture reviews

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