Amart Furniture WA, O'Connor

Reasonable Price and quality.. Delivery service need to more professional – We Brought Corner Lounge with Reclainers last year , so far good working condition. They comes with 10 years warranty.!

Don't even bother with a warranty – Warranty claim for general ware and tear is not inclusive of use. Warranty is only for structural defects deemed as defective by a third party person who takes 2 months to get to your claim. Any upholstery, leather, or visage of furniture is not covered. Three seater lounge ruined by poor faux leather material coming away after one year of purchase.

Poor quality – Second amart lounge in 3 years, both of them went lumpy and uncomfortable within 12 months to the point where I just sit on the floor now. Not the staffs fault just really crap furniture Show details

Inferior quality – Bought a 6 drawer tallboy . Really different to what is shown online . When it arrived we realised what poor quality it is . Drawers have gaps and don’t close evenly or fully . Paid $800 and feel totally dissatisfied. Would not purchase from amart again Staff are friendly and delivery on time But not worth the money Show details

Unacceptable delivery delays – We placed an order for 2x 3 seater couch on the 6th of July,estimated delivery 8-12 weeks.3 weeks after the order,they advised the delivery is pushed back to 14 weeks instead with no reason given. When it came to the 14th week, we got a call saying that the items will come one week later, in the 15th week.When we called the store in the 15th week… Read more

(last week),they told us the couches are in Perth,but will be delivered maybe next week or in two weeks time max.I called them again today and they advised that the couches, unfortunately, didn't fit into the delivery truck this week, and will be delivered next week instead.There was no urgency for them to prioritise these two items even though they have been delayed by so long and we followed them up. Very disappointed with the service.

Christine staff member – Wonderful service from start to finish and bent over backwards to get what we need. Also she had served another family member a week previous to me and they said the same. Thank you Christine. Kind regards The Banks family Show details

Terrible Quality.Most uncomfortable out door lounge and it’s literally falling apart into little pieces – Very easy to find store,great staff have bought lounges etc from them also.Quality terrible of the out door setting. We had to assemble it but easy. Show details

Sold damaged bed frame with powder-coated paint removed and black marker used to partially cover it up – We purchased a King Single bed frame and mattress from Amart O Connor on Saturday 30th May. When we went to pick it up the warehouse guy went to get it and was absent for ages, he then went and got a manager and they disappeared for a while. He came back and said there was an issue with the item number. After another wait, he eventually came out… Read more

with the bed frame and then the mattress.

There were two holes at the very top of the headboard box. I didn't think any more about it. When we started to put the bed frame together we noticed damage to the headboard in the form of the powder coating scraped off and in other bigger areas they used black permanent marker to cover it up.

This was our 5th bed purchase from Amart along with other furniture over the years.

Never again.

To sell us a damaged headboard is one thing but knowingly sell us a damaged headboard using a permanent marker to cover it up is beyond the pale.

Not too impressed – Sale of 15-50% just to get the customers in. When you like something it's NOT AVAILABLE till the end of FEB in the O'CONNOR STORE ONLY. Buy it elsewhere and you have to pay EXTRA delivery costs. it stinks!!! Staff attitude not too nice. I won't go back Sorry !!!!  Show details

5/5 – We bought numerous items from Amart for our new home.. both on the day & lay-by orders. The staff were extremely friendly and helpful & we were lucky enough to have our lay-by extended to work around our move in date for the house. The range was amazing & easy to find what we had spotted online, in the store. The items have definitely been… Read more

worth the money.

Easy enough to assemble as well.

Overall we are so happy with our purchases & the staff!

Numerous positive experiences – I have bought a number of items from Amart in the past year (Oconnor and Cockburn WA stores) and have been very happy with both the customer service and products on each occasion. In fact the staff have been some of the friendliest I have dealt with and really helpful. The bigger items include a bed, lounge and out door setting. The lounge… Read more

quality was much better than one I bought 2 years ago from a more expensive store (3x the price) and was packaged really well as was the bed. The delivery has been hassle free each time and within the promised time frame.

Really happy with Amart and their quality is great for the prices!

Excellent customer service – I found the sales girl at Super Amart in O'Connor very efficient who went to extra lengths to source the product I was after even though it was not displayed on their show room floor .Nothing was too much for this very customer friendly sales assistant .  Show details

SCAM and terrible customer service – I have deposit 20% for the mattress I am about to buy. In the receipt they just enter 10%. Beware especially in the superamart o'connor. The manager is even worst, they think I am a thief and a liar. May they all go to hell. Don't ever buy from this store. Save yourself from their disgusting customer service! Thief!  Show details

Terrible outdoor furniture – My outdoor furniture has not even lasted 18months without it fading even though it is completely undercover and protected by 3 sides from a fence and fourth side has a blind down. They were very unhelpful in trying to rectify problem (I also had to get a repair on one of the chairs when it was first delivered) terrible product and terrible service. Do not buy from them EVER.  Show details

Very happy – I popped just to look at tub chair, Caroline was so helpful I ended up buying it, then as I was leaving I mentioned that I was going to Bunnings to buy a rug, she was very quick to tell me she could help me with that as well, brought a rug as well. Went to the back dock and the gentleman was fantastic, I am so happy to get such great service thanks super amart regards Hazel Wellington  Show details ·  1

Thank you for nothing! – Thank you Super Amart for stuffing up our delivery order twice! How hard is it to actually communicate to your bloody warehouse that we wanted all AVAILABLE items that we purchased to be delivered on a specific day. We have already waited a week for our furniture to arrive because it didn't arrive the first time. And now we have to wait even… Read more

longer after I've been told that nothing was written down or communicated after having to obviously change the day of delivery. Honestly, what a joke of a business. And this whole "there's nothing we can do" business, I strongly suggest you change that if you want customers to continue going back to your store. I for one know I won't be returning.

So again, thank you for making my first house moving a living hell.

Highly Recommend O'Connor Store – We will choose to shop at Super A Mart O'connor over Harvey Norman, Freedom and other furniture shop in surrounding areas because of their great prices, fantastic service and fast delivery.  Show details ·  1

Service sucks – Bought a new mattress and took it home only to find hairs and stains all over it. returned at my expense and the staff wasn't willing to do anything for all the story about.  Show details

no 100% refund on damaged product – Have recently bought a tall chest from them, cracks and broken on it, bad quality. The shop advised that no 100% refund available. Only got 2 options, some money for compensation and accept what it is or wait for a replacement when stock available. Now have to wait for them to contact when we can get the replacement. Had been told the stock was in great conditions before paying. Disappointed.  Show details

Service – Wonderfull cheerful service from all floor staff, especially guy in dispatch out back, soo friendly and very helpful on the two occasions that I were in the store, can honestly say I've never seen this type of service in any other furniture store, well done keep it up !!!!!  Show details ·  1

The Ryan Air of Australian Furniture – Although I have no doubts that the complaints below are true, you have to remember that high quality staff and products are expensive to provide. If you can't get it right 80% of the time, you can do so at 20% of the cost. I've made a few purchases from Super A-mart now, including one last week from the O'Connor store in Perth, and have yet to… Read more

have a problem. (Delivered on time, nothing broken or deteriorated) Same goes for my Brother in Law who has a house full of Super A-mart gear. So far so good, and it has been worth the "risk".

I have of course kept my receipts, just in case. It was fairly cheap. The staff were entertaining.