Amaysim

WARNING: Waking Up to Constant Threatening Messages Halfway Through the Cycle – Unacceptable Practices After 8 Years ⠀ I am writing this public review to hold Amaysim accountable after over 8 years of loyalty from both myself and my family. ⠀ For nearly a decade, I have paid $30/month for 30GB with zero issues. My daily routine has not changed,… Read more

yet over the last couple of months, I have been targeted with relentless, harassing automated warnings halfway through my cycle claiming my data is almost gone. This feels like complete intimidation and a blatant attempt to force long-term customers into upgrading or paying extra. ⠀ When I contacted support the first time, they quietly credited my data back—proving the issue was on their end. Now, with 15 days left on my cycle, the exact same phantom data drain is happening again. On top of this, the actual service and internet coverage in my area has become terribly unreliable. ⠀ I am already sharing this experience across Australian consumer networks and community groups so other customers know what to look out for. ⠀ Do not waste my time with regular phone support reps who give generic scripts. I demand an immediate written response via email from higher management or your technical investigations department to explain why faithful customers are receiving these threatening messages and why your data metering is faulty. ⠀ I value the years I've spent with Amaysim, so I would really appreciate management looking into this kindly and reaching out to me via email so we can resolve this together before we make any final decisions about moving to another provider.

What a bunch of mutts. They force 2FA to make a payment, then I get a 2fa link to my phone, I click it, and it says the link has expired. I then select, send to my email address, yet no link ever arrives at my email. So, I can't pay for my monthly plan, and now I can't run my business. Amaysim a circus run by clowns. You just lost a four year customer.

BEWARE this company fraudulently charges even though auto top up is set to off. After chatting with them today and listening to all their excuses, something else was left turned on, something that I never turned on! In the chat they said they turned it off, That same afternoon they again attemped to charge my card!!! disgusting!!!! FRAUD!!

Total scam. I was on vacation in Oz for 1 month and went online to find a temp sim card. I unfortunately came across these scammers. I paid $15 for a 28 day sim only to find out afterwards that it will take up to 14 days to activate (basically… Read more

useless). I contacted their customer support to cancel it but she pretended not to understand. I thought I will wear the $15 and bought another one at the local supermarket. I now find out months later they have been taking $40 a month from my card ever since. Obviously they had sneakilly signed me up for a auto renewal a a higher rate somewhere in the fine print. I went online to cancel and there is no where to cancel it. The phone line (which is charged) kept me on hold forever without answering before i hung up, and the chat line does not answer either. Total scams - stay away!

Mistakenly Ordered a Mobile phone last night and wanted to cancel the order within few minutes. So send an email to cancel the order the same night. Next day called them to cancel. But they refused to do so. Still its not been shipped. They could… Read more

easily cancel the order. But they refused and the customer service person I spoke to was more like recorded voice. A chat robot would have give. Better resolution. After being with them for the last four years and first time went to them with a problem and got fed up.

Again I have been positively surprised by Amaysim’s excellent service. Three times I contacted them within one day, each time the phone was answered immediately, the person was patient, polite and helpful. I have been with Amaysim for some years and only had good experience. Their global roaming provisions are also far better than the major providers. This is a genuine review by a private person from Melbourne. Well done, Amaysim ! Show details

With the introduction of AVC, the transition from Origin to Amaysim was seamless. Picked the date (one where kids were at school and wifey at work and i would be sleeping post night duty) and that was it. All switched in and working within 15mins. Speed is as claimed (tested at the router >500mbs DL and >40mbps UL). All for $50 a month. I’m… Read more

laughing. We have a 2 year old NBN FTTP connection - this may have allowed for a hassle free connection. I have had no further interactions with Amaysim customer support. I’d say for the large majority, tech savvy people will be able to connect without issues and customer support. If i have any issues or need for customer support I’ll update this review. For now i’m just gonna enjoy this affordable rate for the next 6m. Then rinse and repeat over to another. AVC - so dern good. About time too.

Five stars for the customer service team today! ( sorry I can't remember her name)She was very professional and explained everything in a way that was simple and understandable. It is rare to get such clear and helpful support. Thank you for the stress-free experience!"

Terrible connection, worse than Superloop. Genuinely one of the worst providers out there. NBN plans are expensive, even with the discounts for what you get. What do you get? A fraction of the promised 'average' internet speeds, my plan was supposed to give an average of around 680 Mbps during the evenings. Instead, every test I did gave me a… Read more

solid 100 Mbps. Amazing work, a solid 14% of the advertised speeds. Support is basically nonexistent, they can't help you to make the internet perform as ADVERTISED because ultimately, the entire service does not work properly.

Additionally, I hope you didn't buy this NBN plan because you needed the internet to work from home, since you will be spending a large portion of your day hotspotting from your phone because the NBN connection drops out almost every day??? Every single day? You can try contacting customer support if you want to be told to just restart your entire NBN connection because that will absolutely fix it by wasting your time so you can restart it just to experience it dropping out again.

On top of the NBN not working at all and being straight up unusable most of the time, they are charging you $100 a month for this mess. Why wouldn't you want to pay to waste your time trying to fix a terrible service that doesn't work at all? Sounds amazing. So amazing, I will never use Amaysim ever again.

The app is also professionally made, looks amazing, effectively distracting you from the fact that there are no options to stop the autorenewal and they don't offer refunds pass the first month. So if you forget the change your NBN plan in time, have fun sinking another $100 into a headache.

I think amaysim should start to celebrate Festivus, I have a lot of grievances with this mob, I ended up going with another company which was able to port me in 30 min which Amaysim could not do in 4 days

I was visiting Australia from UK and purchase an Amaysim sim card. To be able to use it I needed to enter my passport details but in 'Country of issue' UK isn't there. There are 7 'British' options and it is not obvious which to choose (hint - UK is the issuing country) and it locks you out from using the id after 3 incorrect answers. This is crazy.

Request internet assistance during an outage asking them to lodge an outage. The employees went through repeated steps AI had already asked for Also suggesting troubleshooting on devices not related to the outage

The customer service is horrible. I tried to get my new sim activated and their website and app came up with errors every time I tried to active it - for the past week or so. I called the customer service and they went through the steps with me couple of times with same results - error messages and not able to submit the order. I was told they… Read more

can't manually activate the SIM for me due their policies & I'm left with no phone number & zero access to phone calls.... very very frustrating and disappointing. Their service is not working correctly and I have to pay for it. Also their chat keeps disconnecting all the time and I've literally spent hours of my time today to try to activate one simple SIM card!!!!!

Very disappointing customer service. I called support last weekend and specifically requested that my case be escalated. I was assured that someone would call me back by Monday. It is now Tuesday, and I have still received no call or follow-up. Promises of callbacks mean very little when there is no follow-through. Based on my experience so far, the customer service has been virtually non-existent.

The customer service provided by this company is consistently appalling. This is not based on one bad call; it is the experience I have repeatedly had virtually every time I have had to contact the call centre. The representatives routinely talk at you rather than have a conversation with you. They will speak continuously for minutes at a time… Read more

without pausing to let you respond, ask a question or correct something they have misunderstood. Trying to interject often makes no difference — they simply continue talking over you.

On one occasion, I actually muted myself and put the phone down to see how long the representative would continue speaking without receiving a single response from me. She continued for more than five minutes. I could have hung up and she seemingly would not have known the difference. That is not a conversation and it is not customer service.

On my most recent call, the representative misunderstood what I wanted and was about to disable my voicemail, which I had not asked him to do. I tried three or four times to interrupt and stop him, but he repeatedly spoke over me. Eventually, I had to raise my voice and speak over him simply to prevent him from making a change to my service that I did not want. Customers should not have to yell just to be allowed to speak.

Another recurring problem is that when representatives do not know the answer to a question, instead of saying that they do not know and checking the information, they provide information that is simply not true. This makes it impossible to have confidence in anything you are being told.

Customer service requires listening. Representatives need to stop talking, allow customers to participate in the conversation, actually listen to what they are saying, and verify information rather than inventing an answer when they do not know. The current experience is extraordinarily frustrating and consistently falls well below an acceptable standard of customer service.

Would give less. Tried to activate card. Four times with ID drivers licence rang told use portal again again no luck. What worries me is where is the licence gone. Also responded with ID via email they sent. Told they did not receive. Were is it going. Got frustrated Would not use ever again. Show details

Phone says 'emergency calls only' for 3 months now. Have called Amaysim about 12 times, they have not fixed the issue just give me the same run around time after time. Have tried everything they have suggested, changed to new sim etc but nothing has worked. I suggested that the sim card has been hacked but they said it hasn't. They refunded my… Read more

money but I'm still unhappy I want my number to work - I have had that number for 25 years, now it seems it's gone forever. I can't move the number to a new provider as I cannot receive messages (which is required to change providers). I didn't want to or choose to join amaysim, I was forced to them as VAYA was bought out by amaysim. They even started charging me $4 a month more without my consent or any notification. I will call telephone ombudsman as I won't get any help from these clowns.

Minus 5 stars - I spend one hour with customer service 'assisting' with activation of a sim card for a new phone number (changed the number twice already but its a looooong story, loss of money and time spend even before and I have tried to give them another chance). The number which I purchased 2 months ago still remains inactive. I have… Read more

purchased 4 new SIM cards as one by one and NONE of them works during activation. I am really p-ed off wasting my time with Amaysim. I needed a spare number, I paid for a number too, but it looks like this is the crap...st option I could have chosen. WASTE OF MONEY WASTE OF TIME USELESS CUST SERVICE (another one putting you on hold while they attend to others and no knowledge how to help at all). Meeeeeeeeeeeeeerde! ps. Perhaps Telstra is not to bad after all ;)

Joined AMAYSIM , within 7 days of being on service I received 4 advert emails and 2 texts How exhausting Customers? No. CashCows? That’s what they think. Can’t wait for the next 20 days of spam. Insanely disrespectful. Show details

Received an "insufficient funds" notification from Amaysim upon plan renewal, i immediately deposited the required amount into my bank account for payment. This seemingly simple process is now made more difficult by Amaysim by not including a (Try Again) payment link on their app.. why?? Now i have to run down to the shop & buy a voucher! I have… Read more

other subscriptions e.g. Microsoft & Spotify that allow me to "Try Again" but not Amaysim, you're punished for a simple oversight.

This is where agents go when they are fired from their other jobs to work at Amaysim and they demostrate why they got fired. In order to speak to someone you have to give your details in order to connect to an agent. However, everytime you speak to them, they will never read what you wrote, you will have to repeat everything you said again. You… Read more

have to wait 5 - 10 minutes for a response but if you don't sit on the app and wait for you, they will disconnect you. A message comes up and says that "we will remember what you said and pick up where you left off" - do you think that it does. Absolutely not. Even when you explain the problem to them, they will ask you multiple times what the problem is. I can't wait for AI to take over their jobs - they provide literally 0 value to the community and looking it up on google is better. I have no idea if they are located offshore, but I would put money on it despite having all aussie nick names. You can literally just tell by their absolute incompetency that they are offshore, there is no way that if you were speaking to someone in Australia that they would literally be this basic.

Their plan fees have more than doubled (and tripled) over recent years. No "budget friendly" plans at Amaysim in 2026 - they're no better nor worse than any other OPTUS network provider. The problem is I remember when they were $10, $12 and then $14 a month and now the cheap plan is $35 for 28 days (as of Oct. 2026). That's not budget friendly,… Read more

that's a cash grab. They used to have 90 day plans for $30 but no we can't have that in Australia can we? Everything must always increase in profit eternally. I moved to Spintel who are only $1 cheaper at $24 per month, but at least offered special of $14 for the first 6 months. After 6 months I will just look for another cheap OPTUS network provider because I no longer feel any reason to be "loyal" to ANY company, and I consider AMAYSIM are rip off merchants like every other provider so.... yeah nah.