Amaysim

Wanted to test a service provider using Optus network. Purchased prepaid service. Proceeded to activation instructions online. Name address etc required for activation. Required credit or debit card details. No way! I've already paid for 28 days as… Read more

you can't purchase for less so I could see if the Optus network in my location had improved since testing 10 years ago via my employer. Now waiting for refund. Why on earth would I give my credit card details? I've been cheated before. Amazon prime trial. Before the trial period ended. I removed my credit card details. Two months later, I noticed I my credit card was being billed. So they keep your details in the background. That has to be against the law. Fingers crossed Amaysim stick to their word and give me my money back.

Absolutely awful. First increases the plan from $15 to $25. When we try to port to another provider makes it impossible to transfer number. Keeps asking us to get new sim to approve transfer. Very un customer focused company. Cancelled my 3 services with them now.. Show details

Excellent support. I rang Tuesday as an unknown SMS was on my bill. It was from Philippines & likely to be a scam. Helpful staff suggested a new SIM card & I could keep my number. It arrived 24 hours later & easy to instal. We have also used global roaming when overseas & excellent value. Would highly recommend to anyone. We have been a customer since January 2015. Show details

I have been using Amaysim for over 15 years, and it remains one of the few telco companies I would genuinely recommend. I’ve used their roaming services throughout Europe and Southeast Asia, and each time it has worked without any issues. Their plans are reasonably priced for what you get. My only criticism is that they have recently removed their budget plan, which is a bit of a shame. Show details

Fantastic service provider. Had my phone service transitioned over from another provider a year ago and was offered Amaysim. Now 12 months later my plan is still being offered at the 25% off rate for the next 12 months and had no coverage issues or call drop outs. Data banking is brilliant also. Very good quality and price competitive provider. Highly recommend Amaysim! Show details

I purchased an eSIM and international roaming pack in Japan and it doesn’t work. I have no data no text and no phone calls. I can’t change providers as they need to send an activation text to transfer my number and I have no service with Amayasim. It doesn’t work do not buy it. Show details

OMG!!! What a nightmare dealing with this company! I tried to port my number, but my credit card payment didn’t go through. I have enough credit on my card to cover the amaysim plan i was going to port my number to so I wanted to double-check if I entered my card details right. But there’s no way to do that. Amaysim only suggests trying a… Read more

different payment method. I even downloaded the app to see if I could check my card details and fix them if necessary. No luck there either. I gave up, called amaysim, and asked them to cancel the pending port and delete any information they had about me. Never again, they’re totally useless.

I am a long-standing Amaysim customer who migrated from Circles Life. I bought a second Amaysim SIM for my second phone. After logging on to my existing Amaysim account, which already shows my new SIM, I tried to activate my new SIM. The online I.D. verification process using my driver licence failed. I do not know why. I made a second… Read more

attempt. I triple-checked every detail that I entered on the web page but my second attempt also failed.

I made a third attempt using my Medicare card, which also failed.

I phoned Amaysim customer service but they did not, and still have not, activate my new SIM.

I’m done with Amaysim Mobile!

Even one star is too much for them . Poor Internet quality and disconnection. You can not use hotspot due to ongoing disconnection and poor quality. It's very disappointing and frustrating. Show details

I realise this is for mobile service but just want people to know that I have had their NBN now for three weeks and have had more drop outs in that time than I have had for the past five years. This is by far the worst internet I have ever had. I have already organised it to be changed over in a few days

after years of being with Amaysim Mobile the towers that were on their map on Dandenong Road across from my house were removed and my coverage went down to 1 bar in my living room and no bars in my bedroom When I emailed them and bought it to their attention they told me to turn my phone off and on again. I explained that my phone has 5 bars of 5… Read more

G coverage everywhere else except in my own home and After a few emails trying to explain the towers have been removed they told me my nearest tower was Toorak West over 6 kilometres away and then told they use the Optus network and there is nothing they can do. and if the coverage isn't acceptable to go to anther provider.

Yesterday I had full coverage at home and I was elated - however waking up today - NOTHING

So after nearly 10 years with AMAYSIM all I can say if cr#p service, cr#p reception and hopefully they read reviews and do something about it. Cause my friend is with Vodaphone and its just as bad and Telsta is something I cant afford

If you’re thinking of transferring your number to amaysim, don’t. My experience has been nothing short of a drawn-out, frustrating mess. I’ve been trying to port my number for over a week, and after contacting customer service around eight times, I’m no closer to a resolution. Every interaction ends the same way: empty reassurances that a “higher… Read more

team” is handling it. This so-called team is completely unreachable, which makes the whole process feel like a black hole where issues go to be ignored.

What’s worse is that nothing happens unless you relentlessly chase them. If you don’t follow up, your case just stalls indefinitely. That’s not customer service—it’s passing the burden onto the customer.

Yesterday, I was told there had been an error with my transfer code and that I’d need to start the entire process again. Now, I can’t even receive the code at all. Instead of fixing their own issues, they’ve conveniently shifted the blame onto my previous provider, which feels like a standard excuse rather than a real explanation.

Overall, this has been a complete waste of time and energy. The process is disorganized, the communication is poor, and the support is ineffective. If you value your time and sanity, stay away from amaysim.

Things were ok until last few weeks when I kept getting disconnected. I tried to contact them. Then I got a strange call saying "Chinese or English". When I said English someone said "Your account is overdrawn" Then they just cut off my phone and internet!. This is extremely inconvenient as I have a disability and rely on my phone and internet a… Read more

lot for delivery and ordering medicine and food and groceries. I have limited mobility. I also lost a phone number that I had had for over 30 years meaning I will have to update a lot of services and medical specialists etc. This was unconscionable conduct even if I was overdrawn. BUT I wasn't. My account had more than ample funds, have no debts, own my home with no mortgage, my debit card is still valid and working and the account had direct debit setup for payments. I also according to my phone, wasn't over my internet usage limit or close to it. In other words no reasonable excuse to disconnect my service and cause me a lot of stress. I believe that they just wanted to get rid of lower cost accounts. I believe that they have done this to other people as well. So if you find having a phone and internet connection useful in 2026, don't want to be cut off unexpectedly especially if you have to answer correspondence within a deadline, catch buses, contact friends and family or work, order medicine, food etc, don't use Amaysim. I honestly feel like complaining to the Ombudsman about this behaviour. If you try to contact them you'll get chatgp that hangs up on you after you have answered several questions. No explanation again, just arrogant attitude.

Today, 11 May 2026, they withdrew another payment from my account! I rang them and after a 'discussion' with 'Adam' they said that they would refund my account $50 . We'll see. If not Ombudsman.

My advice. If they ever phone you, try to record the conversation as soon as you can as they will not act in a reasonable manner until threatened with a complaint to Ombudsman. They will try to twist reality to a version that they like.

Preserve your sanity and DONT EVER USE AMAYSIM. I was a legacy customer transferred over from Circles internet.

We have our phones and Internet with amaysim to get a better deal, phones are ok unless travelling towards the country areas but the Internet is absolutely rubbish

Amaysim is a NIGHTMARE!!! Avoid like a plague. I swapped from Optus with my existing number, and they left me without a phone completely on an important business trip and completely wasted an afternoon of my life. Their tech is just awful. A ton of buttons just do not work no matter how hard you try. After 20 to 30 minutes of waiting, you… Read more

finally get hold of their support. They blatantly lie to you, saying there's nothing they can do until you receive your physical SIM card, leaving you stuck without a phone for days.

I finally got to talk to a manager who was at least helpful and got it sorted out, but this was hours and hours of my life wasted.

Funnily enough, the manager was a pro at talking to extremely upset customers, suggesting she's had a lot of experience. At least I'm grateful to her; otherwise I'd have had to screw around and somehow re-establish my Optus service.

I am ex-finance. I think these companies raise a bunch of money, then spend most of it on marketing and virtually none on tech. Hence the diabolical experience.

Their prepaid sim activation process takes 4 days, I do not recommend to go through 3 days of waiting and chatting with their unhelpful customer service just because of the cheap price of sim.

Tried to change address multiple times online, but at no time did the system state that was not permitted online. I then contacted support via email and was told I had to contact them to change my address. Why waste peoples' time and not tell them that in the account? So then I called and after mucking around for over 30 mins, the "support" person… Read more

cam back and said they no longer accept a separate billing address. She then had to go away again, then after 40 minutes it must have got too hard for her and disconnected. Add to that I am right near a large 5G tower, people on Telstra get 5G coverage, and I'm supposed to but I don't. False advertising?