93 reviews

74% · 6923 · 25%

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93 reviews
93 reviews
Carmen R
Carmen RSydney, NSW6 posts


DO NOT USE!! Absolutely dreadful company, made promises to get our business and have not delivered on their promises and have yet to make good on their request to find out and return our calls.

On 16th April I sent through a request to deliver our tiles. It is now 28 May and Amber still haven't even shipped the product. I have called them 15 times in the past 3 weeks, every time they state they will find out a time for delivery and will call me back. They have not yet called me even once.

We were going to go with a different supplier however they promised they would deliver as and when required. Do not believe their promises. Show details

Siva R
Siva RSydney, NSW

Amber - Disappointing Experience

We recently bought outdoor pavers (Product Code = ). When the pavers were delivered, we noticed that the colour/shade was so different to what was on display. When I queried it, they first told me that it changed colour in the sun and they even asked me to bring me a paver from home to test the theory. Obviously that claim was false. Then they told me how different batches will have different colours. I certainly won't be buying anything from Amber. Show details
FrankieHunter Region, NSW9 posts

Repeat customer going back for more

I used Amber Kotara 4 yrs ago for travertine pavers when I built my house. Based on my good experience then, and based on the product they have supplied performing well over these years, I have just gone back to them for more travertine for my swimming pool project - once again I had a great experience from Luke and team this time around.
Jim Gill
Jim GillHunter Region, NSW

Excellent service

Luke from Kotara/Newcastle Amber store was excellent and we are ordering pavers from him . Show details
Kristy C.
Kristy C.

Excellent service

Amber- metford. We ordered our ensuite and powder room tiles through Heidi at metford. She made this process very easy for us. She helped with the measurements and the final decision of selecting. Nothing was an issue. Amber stored our tiles for 4 months as we weren’t quite ready for them and allowed us to pay them off. Very impressive. We will be back for our next project. Show details

Second to none support and knowledge from Carly

While we don't yet have the items we purchased (we only finalised the order this morning), we so far can't speak more highly of the service or selection at Amber Kotara. We have visited multiple other stores with big names, but this little gem couldn't be beaten. Carly immediately understood the style we were going for, and her understanding of design principals and compliance requirements was second to none. She was so patient despite some tricky requirements, and didn't stop searching for options until we were 100% certain. We arrived hoping to lock in tiles, but left having ordered every single item for two bathrooms and laundry, including all laundry cabinetry and it's all going to be amazing! Show details
KatherineHunter Region, NSW

Heritage bathroom renovation

Carly made the selection process very easy. Great advice and extremely helpful. Show details

Amber Kotara, Newcastle 5 Stars

We were unfortunate enough to be caught up in the insolvency of Tile Mega Mart, so visited Amber Kotara to replace our lost tile order. Carly, Scott and Luke at Amber Kotara were absolutely fantastic in their service, advice and pricing. We changed the whole look of our project thanks to the product selection…and for the better.
We couldn’t recommend more highly Amber Kotara for selection, service and advice.
Phil and Jenelle Show details
Thomas K.
Thomas K.

Service is very bad

Discriminating people and making customers wait indefinitely is an act of ignoring customers.
Amber on longer deals. Show details
Product Quality
First time customer
First time customerHunter Region, NSW

Thank you - wonderful service

Spoke to 3 staff members in total before placing order - all 3 were very professional, helpful and tolerant of someone who did not have a clue - don't know first name but he had a walking stick, [Name Removed] and [Name Removed].

Great range and service

Maggie was lovely. Very knowledgeable, showed me samples of exactly what I had in mind. I decided on my new bathroom tile with her help in 15 minutes. Show details
cindySydney, NSW3 posts

So happy

Got the perfect tile for me thanks to the help of Tim who went ubove and beyond to help me get the perfect tile for me even though I new it will be extra work to get the look I wanted he help to teach me ways to maintain it. Thanks Tim Show details
Jarrad T.
Jarrad T.Hunter Region, NSW


Scott at Kotara was easy to deal with and very helpful when choosing our bathroom tiles + Great prices .
Cheers Show details
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Kristy3 posts

Personal, efficient, local

We are really happy with the feature tile for our kitchen splash back and would not of considered it if we hadn’t seen Carly at Amber Tiles in Kotara, Newcastle. The sample came within the week and ordering was simple. Thank you! Show details

Garden edging problem solved

Scott at Amber Tiles Kotara gave me great advice as to which garden edging would best suit my needs. As soon as he showed me the product I knew it would be perfect! The cost was very reasonable and the whole process took about fifteen minutes. Show details
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