Hand-pick / Select Your Own Tiles
Initial customer service was great, and prices were good.
The main disappointment was the product; 'Premium' Travertine tiles.
The showroom tiles were almost flawless, with only minor crevices and chips - hence my decision to pay the extra for the 'premium' cut. However, the product delivered to me was far from 'premium'.
Of the 93 tiles delivered (one of which was broken upon delivery), only about 10 of them looked like the 'premium' tiles I saw in the showroom. The others had massive craters, crevices, chips and holes.
Apparently, accordin...g to my tiler, the tip is to go to the warehouse and ask to select (hand-pick) your own tiles. Otherwise, you end up with an excess of inferior stone, like me. Only half of my order was initially delivered, and it took multiple follow ups to get the remainder - but these things happen, so I haven't reduced my score for this, as it was eventually rectified.
Good choice of rules at good prices
Like was incredibly helpful, knowledgeable and patient. He helped with the choice of grout too. When faced with such a large choice of tiles, it's hard to cull.... Without help!
I highly recommend Amber Kotara as the place to go for great service and product knowledge. We've been renovating our bathroom and each time I visit, the staff are friendly and helpful. Luke knows his stuff and pointed out things I wouldn't have even thought of. Annie was great when working through my last order and really helped with advice on co-ordinating styles and colours. A friendly, local business with personalised customer service.
I have been dealing with Scott at Amber tiles at Kotara on and off for over 7 years on various projects.
He is always able to help from selection to organizing a delivery time that suits my schedule. I have no hesitation in recommending Scott and the team at Amber Kotara for any of your renovation needs.
Wow, just wow!
Amber Kotara delivered exceptional service from the moment I entered the store. The greeting was warm and engaging, the sales consultant (Annie) was friendly and attentive.
Annie took the time to understand exactly what I needed and what was delivered exceeded my expectations.
Amber Tiles at Kotara
Annie at Amber Tiles at Kotara served me, she was cery friendly and she certainly knew her business. I needed tiles for my kitchen, I wanted to match with my bathroom tiles which Amber provided 3 years earlier and Annie came up with the goods. Both my experiences there were great!!
I have had dealings with Annie over a period of several years and can only speak of the experiences I have had and can't speak highly enough of the friendly professional service I received.
Well that was easy!
Thanks to Luke who was able to recognise the tile I wanted from my description and who did my whole transaction via phone.
Love the good, old fashioned service! Much appreciated :)
Poor Sevice at Glenhaven
I have been twice to the Glenhaven shop, if you don't understand much about tiles or be in the business of construction, they don't want to know anything about you! Maybe mathematics scares them!
Great service and support to urgently source tiles
Scott at Amber Kotara provided great assistance to us to urgently find tiles we needed. This was over the phone and in person. He gave us options to get the tiles to fit in the busy schedule of our tiler.
Alyce from Amber Tiles at Kotara was great.
Needed pavers for outdoor area and whole experience was simple and trouble free.
All completed without ever leaving home.
Also promised to follow up delivery etc. Highly recommend.
Fast and Respectful
I went to Amber Tiles Kotara, five suburbs away from where I live. Attended to immediately. Left me to browse while assisting other customers.
I chose my tiles in 10 minutes.
Then Donna finalised my order and payment. I have classy tiles and feature tiles. Half price to what i expected. The feature tile came on a large sheet so I only needed two. Donna could have sold me four sheets but was honest. I So appreciate business with integrity.
Aboriginal people usually experience so-so average service But Luke and Donna were friendly, genuine an...
So Easy To Deal With
Nothing was an issue and had stock organised to be delivered the next week. Nothing was an issue and the staff had no issues with helping us find the Paver we liked.
We went to Amber at Kotara and received excellent service from Annie. She had very good product knowledge, she approached us to offer assistance, was able to juggle assisting us while responding to phone calls. We were able to take away a sample to test colour and techniques. It was a hot day, so she gave each of us a bottle of water. The follow up email correspondence from Scott was very timely and helped us plan other stages in our outdoor paving project.
Caringbah Store - Lack of communication & service - but quick to take your money.
Brought pavers and retaining wall blocks but only to receive the pavers at delivery time, not once was it mentioned that the retaining wall blocks was to be either picked-up or delivered from another suppliers.
So you pay deliver and then get told you need to pay for another delivery from another source - extremely uncooperative staff and reluctant to make good of there failure to inform us of this issue at the time of purchase - imagine being told at coles when you purchase some fruit where they take your money and then inform you to go and pick it up from the farm supplier - tragic...
Questions & Answers
Sorry, there are no questions yet.
Get an answer from our members
Other Tiles, Vinyl & Laminate Flooring Companies
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.