88 reviews · Statistics

75% · 6621 · 24%

Return Claim MadeYes (0) · No (58)
Job Satisfaction
4.4 (31)
Product Quality
4.6 (44)
Customer Service
4.4 (61)
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88 reviews

Second to none support and knowledge from Carly

While we don't yet have the items we purchased (we only finalised the order this morning), we so far can't speak more highly of the service or selection at Amber Kotara. We have visited multiple other stores with big names, but this little gem couldn't be beaten. Carly immediately understood the style we were going for, and her understanding of design principals and compliance requirements was second to none. She was so patient despite some tricky requirements, and didn't stop searching for options until we were 100% certain. We arrived hoping to lock in tiles, but left having ordered every single item for two bathrooms and laundry, including all laundry cabinetry and it's all going to be amazing! Show details
KatherineNSWHunter Region, NSW

Heritage bathroom renovation

Carly made the selection process very easy. Great advice and extremely helpful. Show details

Amber Kotara, Newcastle 5 Stars

We were unfortunate enough to be caught up in the insolvency of Tile Mega Mart, so visited Amber Kotara to replace our lost tile order. Carly, Scott and Luke at Amber Kotara were absolutely fantastic in their service, advice and pricing. We changed the whole look of our project thanks to the product selection…and for the better.
We couldn’t recommend more highly Amber Kotara for selection, service and advice.
Phil and Jenelle Show details
Thomas K.
Thomas K.

Service is very bad

Discriminating people and making customers wait indefinitely is an act of ignoring customers.
Amber on longer deals. Show details
Job Satisfaction
Product Quality
Customer Service
First time customer
First time customerNSWHunter Region, NSW

Thank you - wonderful service

Spoke to 3 staff members in total before placing order - all 3 were very professional, helpful and tolerant of someone who did not have a clue - don't know first name but he had a walking stick, [Name Removed] and [Name Removed].

Great range and service

Maggie was lovely. Very knowledgeable, showed me samples of exactly what I had in mind. I decided on my new bathroom tile with her help in 15 minutes. Show details
cindyNSWSydney, NSW3 posts

So happy

Got the perfect tile for me thanks to the help of Tim who went ubove and beyond to help me get the perfect tile for me even though I new it will be extra work to get the look I wanted he help to teach me ways to maintain it. Thanks Tim Show details
Jarrad T.
Jarrad T.NSWHunter Region, NSW


Scott at Kotara was easy to deal with and very helpful when choosing our bathroom tiles + Great prices .
Cheers Show details
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Kristy3 posts

Personal, efficient, local

We are really happy with the feature tile for our kitchen splash back and would not of considered it if we hadn’t seen Carly at Amber Tiles in Kotara, Newcastle. The sample came within the week and ordering was simple. Thank you! Show details

Garden edging problem solved

Scott at Amber Tiles Kotara gave me great advice as to which garden edging would best suit my needs. As soon as he showed me the product I knew it would be perfect! The cost was very reasonable and the whole process took about fifteen minutes. Show details
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Very helpful staff at the Charlestown store

Can’t fault the staff or their products.
Luke knew his stuff, provided helpful advice.
Delivery was prompt and the pavers look amazing, they haven’t even been laid yet!. Show details
JessikajadeNSWHunter Region, NSW7 posts

Great Service and quality Tiles

Amber have an excellent choice of quality tiles and customer service is excellent Show details
BrieNSWHunter Region, NSW

Exceptional service

Carly went above and beyond to help me make an informed decision on kitchen tiles. The whole experience from start to finish was great, the tiles I chose even arrived earlier than we had anticipated. Very greatful for Carly and the whole teams help and friendly manner. I Will definitely be a returning customer. Show details
TezNSWHunter Region, NSW2 posts

Professional service and advice

We called into Amber Kotara to look at tiles, unaware a full bathroom consult is available. With excellent product knowledge, Carly Hughes linked into our objectives and offered invaluable ideas and suggestions. Show details
Sarah Miller
Sarah MillerNSWHunter Region, NSW

Pool pavers

Thanks to Maggie at Amber Tiles Newcastle - she was friendly, helpful and very patient when I changed my mind 3 times whilst choosing the right tile !! Thanks Maggie ! Show details

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