Ambush Mosquito Trap

The most amazing product! We have a 1300m2 block opposite a swamp we have the trap for a year now worth every penny! Only thing you have to do is turn it on and every month to replace the lure! Amazing we love our outdoors without mosquitos We had once a problem with the fan outstanding costumer service, highly recommended Show details ·  1

Post Sale Customer Service is Non Existent and Warranty is worthless – I bought a Ambush Mosquito Trap last year after a friend recommended and it worked realy well for the summer. After seeing out the initial 8 week breeding cycle we really noticed a difference in the amount of mosquitoes in the backyard. Unfortunately when we went to use it for this season a few months back it didn't work at all, the unit wouldn't… Read more

turn on and seemed to be dead. After 3 emails through the website and 3 emails direct to the company email address, info@ambushmosquitotraps.com, still no response to date. The trap was still under warranty at the first 4 times of contacting the company for assistance and to say I am dissapointed and frustrated at the lack of customer servbice is an understatement. I would not reccommend buying one of these at all, as the after care is non existent and since reading other peoples experience on the review sites, it seems to be common place that it stops working after one year and the company does not respond to emails and has no phone contact. A waste of $150 in a very expensive world!

Inferior product that failed within months – I bought 2 Ambush Mosquito traps to use on my 5 acre block near Mandurah, Western Australia. After a recommendation from a friend I had great hopes of getting on top of our mosquito issue, however after the first night of use the cloth trap section was completely full of holes, I contacted Ambush and they eventually sent out replacement steel… Read more

mesh catches, so after the one month refund period had ended I finally had the opportunity to use the product. Sadly after running them for 21 days I was very disappointed to find that not only had I caught next to no mosquitoes, one of these inferior machines had failed and was not working. I contacted Ambush again explaining the problem and asked for details to return the traps as I am completely unsatisfied with the lack of performance and the poor quality, simply to be refused a refund as they are outside of the one month refund period - see below email response from the Ambush Team.

“Apologies for the inconvenience. Unfortunately, you cannot. Issuing refund is only within a month if you want we can troubleshoot the traps. Regards, The Ambush Team”

I am now in the process of contacting my credit card provider to see if these items are covered through the insurance I get with credit card purchases and if no luck there I will be contacting Australia Consumer Protection - my experience with the Ambush Mosquito Traps has not been pleasant, they are poor quality and for the very short amount of time they actually ran they seemed incredibly ineffective.

Great product but the location of the trap is key to success – When we first bought the Ambush we had very limited success, caught only a handful of mozzies over a 2 week period. After speaking to the team at Ambush they provided us with a new lure (free of charge) to make sure that a 'defect' lure wasn't causing the issue. After also providing them with a map of our backyard, wind direction and location of… Read more

the river that is nearby, they advised us to slightly adjust the position of the trap (I had it placed under a palm tree in a shady spot but the advise was to place it on the lawn about 4 meters from its original location).

After another 4 weeks we had trapped quite a few mosquitoes already but the Ambush team wanted us to be 100% satisfied so they provided another lure to make sure the trap met all our standards and we were absolutely happy with the product. So 6 weeks down the track I have just bought a new stash of lures to help us get through the rest of summer and autumn.

The team at Ambush hasn't just delivered a quality product, they gave us our garden back and on top of that have gone out of their way with providing top quality customers service.

Old School Customer Service – Plenty of reviews will tell you how well these products work, so I won't dwell on that except to say that it's made an amazing difference to us. We live right on the water, a river, and particularly after the rains it can be murder with midges and mossies. We have two units now between us and the water, and already can see a big difference. But… Read more

what sets these guys apart is their customer service. On one unit, I hung it fairly high, and somehow managed to ruin the connector between the power supply and the unit. I had the unit too close to the wall and it got crushed in a strong wind. Unit is fine, power supply connection ruined.... and they replaced it for me, free of charge including shipping even when I explained it was totally my fault. No argument, they even insisted on helping me out.

You just don't get that anymore these days. These guys stand behind their product, they know it works, so much so they make sure you can keep them running.

Totally recommend them, amazing old school service with a first rate product.

Effective and easy to set up – As reported by others there can be reliability issues with the unit however you can rest assured that Ambush Mosquito Traps will deal with any issue promptly. Text book customer service! For the trap to work effectively you need to place it away from windy areas. Unfortunately it does trap all manner of insects including moths flies and beetles -… Read more ·  1

some of which are 'friendly'. That said, the first time I used it, it trapped literally dozens of mosquitos. I think the 'black light' on the unit attracts other insects. I am using the latest model with just a CO2 flask (no lures). The unit is made in China. It is made of a quality robust plastic and as reported by others the label is 'just stuck on'. The CO2 flask and pressure gauge are metal with a polished finish. I can recommend this product.

Great service and prompt action – I bought both the outdoor and indoor unit at the same time, we were inundated with mosquitoes inside and out, within 2 nights we had no more mosquitoes in the bedroom and there was a significant improvement on the outside, since then i have got all my family to buy this product, we had a couple of problems to start with but Michelle handled them very professionally and replaced the parts that were faulty, i highly recommend this product Show details ·  1

Excellent customer service – The product was easy to set up and worked effectively for about 6 months. When it stopped working, Ambush wasted no time in sending out spare parts, and when these could not be installed successfully, sent out a complete replacement unit. This level of customer service is without fault, and rare these days. Show details ·  1

A mixed experience – My mosquito trap worked for six months then failed. There is no refund after 30 days. I sent an email and was promised parts in October, then November. Still no parts and no follow up. I’ve tried a few mosquito catchers and this is the last one for me. It caught a lot of moths as well, which is a shame for the local owls. I’ve given the business a… Read more

few opportunities to make good, but at this point would like to save others the pain.

I’ve been offered a replacement bulb and fan but not even sure how these can be replaced. If they turn up and it works again, I will update this post.

Good concept but very poor product quality – 2 failed transformers Corroded parts Full replacement - ✅ Moderately effective Expensive chemical ingredients and running costs Now fan failure Do I want to try again - no, I’ve had enough Show details

No refill products make the purchase a waste – The product worked well when we had the booster but because the refills are no longer available, it isn’t effective anymore. No response from the company. What a shame because it really did work well. Show details

Worked ok for 12 m, after service unfortunately poor, as many seem to be saying – Worked ok..The catcher was ~1/4 full of mozzies (and moths) after ~ 1yr of use on our 1 acre property, with CO2 booster running, it seemed to improve the situation and I’ve missed it through spring while trying to have it repaired / replaced. Unfortunately while Ambush (Michelle) initially offered to sell me a refurbished trap 6 months ago, this… Read more

has not eventuated despite me sending mine back to them for this purpose. I am no longer receiving any responses to emails (4 over the last month or so), even to confirm receipt of my trap, despite always remaining polite and resolution-focused in my messages etc. A pity as I like to support Australian companies, partly because I hope they’ll stand by their products and offer good after sales support..

After sales service - HMMMMM!!!! – Product is good though we only used it for about 6 months before packing it away for home renos. Now it won’t work. Have had initial response to my email about my concerns but now all communication has stopped and nobody will respond. No phone no available so really frustrated as nobody is returning my emails. Plus I’ve just spent money on the… Read more

booster ingredients before realizing the machine wasn’t working. Would like contact to resolve my problems

It was good, but after sales service is lacking… – I have had this for a year, I used last summer and was starting to use this summer, when I noticed the fan was a bit louder, so we had to reposition. Was just about to order refills for Co2 when fan and light stopped working. There is no phone number to call and I started sending messages for help 6 days ago and no contact back. Not sure if an… Read more

issue with tech, but would like to resolve, would give 4-5 stars if I could sort this- ambush please help me to resolve this please?

Poor Service – I bought an Ambush Mosquito Trap (with CO2 generator) at the start of 2021 and had issues within two weeks with the trap/net section that captures the mosquitoes. This net developed holes ... and without this trap working efficiently the unit is essentially useless. Unfortunately no replacement nets available, so I have tried a few home repairs… Read more

without success. The company has promised a replacement unit (old model with different trap) months ago but as of today (27/1/22) I still have not received anything, even after numerous emails about the matter.

Based on the company's poor service and defective product I will not be recommending to anyone.

They don't sell lures anymore. Please spend another $79 – After spending $189 AUD on the trap I wanted some more lures (the attractant). I was told they don't sell them anymore since they have a "much better" solution, the booster. So now I have to spend another $79 to keep using the mosquito trap. It has been in the shed since as I don't have lures anymore. What a waste of money unless they start… Read more

selling the lures again. Feels like a scam, set people up with an expansive device and stop supplying parts and upsell.

Complete waste of money – The trap stopped working after only about 3 months of use. Have tried contacting Ambush several times and haven’t heard back. Really disappointed with the trap and the after sales service provided by the company. They don’t even have the decency to reply to emails. Expected a lot more considering what they charge for the trap, been a complete waste of money. Stay away! Show details

Product has not arrived & can't get hold of them – We purchased and paid for our Ambush Mosquito Trap on 31/7/2021. On 4/8/2021 we received an email to let us know our order was on it's way. It is now 23/7/2021 - we have emailed 4 times asking for an update as our oder has still not arrived and have still not had a response nor has our order arrived. Have tried to find a phone number to give them a call but can't find anything on their website

Don’t waste your money - overrated! – Ambush CO2 Mosquito & Midge Trap. Set it up exactly to the instructions, and it’s been operating 24/7 for 6 weeks and we’re still being bitten. Results: It’s catching moths but it certainly not addressing the mosquito/midge problem that we have, living on a water canal. We’re unable to enjoy our outdoor living area due to the pest, especially in… Read more

the evenings. We’ve been unable to talk directly to anybody in the company, because all inquiries are done by emails. The company is saying we aren’t following the instructions and therefore have issues. We’ve assured them, that we have followed their instructions to the tee. Don’t waste your money on one of these cheap Made in China products.

They've stopped selling the lures, $189 in the shed since – It seemed to work fine but after about 10 months, I ran out of lures (the little blocks that attract the mozzies). I sent an email to their customer services and was told they don't use the lures anymore and I had to buy the "The Ambush Booster" for $79. I had just spent $189 on the trap. It has been in the shed since, but now the mozzies are… Read more

coming out I was reminded how this company let me down.

If you sell a $189 Mosquito Trap, you should support it for at least 5 years and not forcing me to spend another $79 after a year. Or, tell me upfront that my trap will be useless within a year.

We love our Ambush Mozzie Trap – We iive in an area of North Qld with a very high mosquito and sand fly population so our Ambush Mozzie Trap runs 365 days of the year. Without it life is unbearable, especially in the Wet. We cannot speak higher of this efficient effective Australian Mosquito Trap. Thankyou for a wonderful product and great after sales service. Show details ·  1

Had a problem and its fixed that day – Just letting you know - thanks for the replacement device. Things go wrong and it is how they a dealt with that is the sign of a good company. I contacted Ambush after a problem replacing the bulb. a replacement unit was depatched that day. All up and running again - can't ask for more than that. Thanks again Show details ·  1

Faulty and no service support – I bought the original Ambush Mosquito trap early Jan last year and it worked fine with the scent attractors and I was a happy customer who would not hesitate to recommend the product. However , ever since the discontinuing of the scent packs and forcing existing customers to outlay for an additional booster pack as well as the ingredients , the… Read more

unit has not been functioning correctly, even though I strictly followed the setup instructions and tried multiple times to get the unit functioning, it still does not work. I have tried emailing Ambush Mosquitoes support which was two weeks ago and still no contact or follow up. I am now in the process of contacting the regulatory body seek a refund. Far from happy with the latest Booster addition as well as there total lack of support.

Further update as of the 10th May, Michelle from Ambush Mosquito has kindly sent out a replacement Booster Pack...I will try this one out and return the other faulty one. I will keep you updated of the outcome.

Reduce insects in your garden and house – Our ambush stopped working so I contacted the ambush team. They quickly sent out a replacement part and it is now up and running like new. We are happy customers because when there was a problem Ambush replied to our messages and posted a new part within the week. Great customer service, we recommend this product to all of our family and friends. Show details ·  1

The Ambush Mosquito Trap is leaps and bounds in front of anything I have tried before – Don't look for anything else, buy this and you won't be disappointed. Great product and am ready to purchase another for my patio area. The product came packed well and was easy to assemble Show details ·  1

Great customer service, if you need it! – I thought my trap had a fault and Michelle immediately sent a spare part, no issue. Once checked, I had made a mistake and the Ambush Mosquito Trap was still indeed working fine, doing its job collecting mozzies. Thanks Michelle great trap and service. Ade Show details ·  1

Excellent mosquito & insect trap – Aussie mozzie trap easy to set up, and no problem to find a place to put it without obstructing anything, . I am not a handyman, and when I had to replace the blue bulb light, I tried, but couldn't due to a lot of steps to do so, however the company were very kind & professional to me, and assisted me greatly, in the replacement of it Show details ·  1

Works like a champ – We bought this unit last season and only used it for about 3 days then put it into storage until the 2018/19 season. The power adapter failed and after reporting this to AMT there was a friendly prompt response and a new power pack sent free of charge. That's what I call a company that is "a pleasure to deal with that actually stands behind the product they sell'.

Excellent product and great customer service – The Ambush Mosquito Trap is a must have to combat mosquitoes. We are very happy with it and found it made a real difference. Imagine my shock when it suddenly stopped working after several months of 24/7 use. It is only then when one finds out the real importance of being able to contact the Ambush team and their immediate follow up to assist… Read more

fixing the problem. The service is excellent!!! The mosquito trap is up and running again, and if I could give six stars for both product and service, I would.

100% works – We live next to a creek so our mozzie problem was BIG! We couldn’t entertain outdoors, our grandchildren couldn’t play outside and our pets were constantly attacked. We had tried various products over the years with no success. This unit works perfectly! We are able to enjoy our summers now without been bitten. We turn it on a few weeks before… Read more

summer starts, we leave it on 24/7. Our BIG mozzie problem solved. Luv it!

Custer service and after sales service is second to none, they will do everything and anything they can to assist and help.

Highly recommend the company and their great product.

Thank you Ambush for all your amazing help.

Post sales support exceptional – The trap works great - allows us to sit on our deck with being bothered by mosquitos. The icing on the cake is the post sales support. We needed help with something random, and they went above and beyond to make it all right and work for us - 5 stars!