They've stopped selling the lures, $189 in the shed since
It seemed to work fine but after about 10 months, I ran out of lures (the little blocks that attract the mozzies). I sent an email to their customer services and was told they don't use the lures anymore and I had to buy the "The Ambush Booster" for $79. I had just spent $189 on the trap. It has been in the shed since, but now the mozzies are coming out I was reminded how this company let me down.
If you sell a $189 Mosquito Trap, you should support it for at least 5 years and not forcing me to spend another $79 after a year. Or, tell me upfront that my trap will be useless within a year.
Excellent customer service
The product was easy to set up and worked effectively for about 6 months. When it stopped working, Ambush wasted no time in sending out spare parts, and when these could not be installed successfully, sent out a complete replacement unit. This level of customer service is without fault, and rare these days.
Purchased in March 2020.
We love our Ambush Mozzie Trap
We iive in an area of North Qld with a very high mosquito and sand fly population so our Ambush Mozzie Trap runs 365 days of the year. Without it life is unbearable, especially in the Wet. We cannot speak higher of this efficient effective Australian Mosquito Trap. Thankyou for a wonderful product and great after sales service.
Purchased at Direct from Ambush .
Had a problem and its fixed that day.
Just letting you know - thanks for the replacement device. Things go wrong and it is how they a dealt with that is the sign of a good company. I contacted Ambush after a problem replacing the bulb. a replacement unit was depatched that day. All up and running again - can't ask for more than that.
Purchased in December 2019.
Faulty and no service support.
I bought the original Ambush Mosquito trap early Jan last year and it worked fine with the scent attractors and I was a happy customer who would not hesitate to recommend the product. However , ever since the discontinuing of the scent packs and forcing existing customers to outlay for an additional booster pack as well as the ingredients , the unit has not been functioning correctly, even though I strictly followed the setup instructions and tried multiple times to get the unit functioning, it still does not work. I have tried emailing Ambush ...Mosquitoes support which was two weeks ago and still no contact or follow up. I am now in the process of contacting the regulatory body seek a refund. Far from happy with the latest Booster addition as well as there total lack of support. Further update as of the 10th May, Michelle from Ambush Mosquito has kindly sent out a replacement Booster Pack...I will try this one out and return the other faulty one. I will keep you updated of the outcome.
Purchased in January 2020.
Reduce insects in your garden and house
Our ambush stopped working so I contacted the ambush team. They quickly sent out a replacement part and it is now up and running like new. We are happy customers because when there was a problem Ambush replied to our messages and posted a new part within the week. Great customer service, we recommend this product to all of our family and friends.
The Ambush Mosquito Trap is leaps and bounds in front of anything I have tried before.
Don't look for anything else, buy this and you won't be disappointed. Great product and am ready to purchase another for my patio area. The product came packed well and was easy to assemble
Purchased in March 2018 at On line for A$179.00.
Great customer service, if you need it!
I thought my trap had a fault and Michelle immediately sent a spare part, no issue. Once checked, I had made a mistake and the Ambush Mosquito Trap was still indeed working fine, doing its job collecting mozzies. Thanks Michelle great trap and service. Ade
Purchased in January 2019.
Excellent mosquito & insect trap
Aussie mozzie trap easy to set up, and no problem to find a place to put it without obstructing anything, .
I am not a handyman, and when I had to replace the blue bulb light, I tried, but couldn't due to a lot of steps to do so, however the company were very kind & professional to me, and assisted me greatly, in the replacement of it
Purchased in January 2018.
Works like a champ
We bought this unit last season and only used it for about 3 days then put it into storage until the 2018/19 season.
The power adapter failed and after reporting this to AMT there was a friendly prompt response and a new power pack sent free of charge.
That's what I call a company that is "a pleasure to deal with that actually stands behind the product they sell'.
Great product but the location of the trap is key to success
When we first bought the Ambush we had very limited success, caught only a handful of mozzies over a 2 week period. After speaking to the team at Ambush they provided us with a new lure (free of charge) to make sure that a 'defect' lure wasn't causing the issue. After also providing them with a map of our backyard, wind direction and location of the river that is nearby, they advised us to slightly adjust the position of the trap (I had it placed under a palm tree in a shady spot but the advise was to place it on the lawn about 4 meters from it...s original location). After another 4 weeks we had trapped quite a few mosquitoes already but the Ambush team wanted us to be 100% satisfied so they provided another lure to make sure the trap met all our standards and we were absolutely happy with the product. So 6 weeks down the track I have just bought a new stash of lures to help us get through the rest of summer and autumn. The team at Ambush hasn't just delivered a quality product, they gave us our garden back and on top of that have gone out of their way with providing top quality customers service.
Excellent product and great customer service
The Ambush Mosquito Trap is a must have to combat mosquitoes. We are very happy with it and found it made a real difference. Imagine my shock when it suddenly stopped working after several months of 24/7 use. It is only then when one finds out the real importance of being able to contact the Ambush team and their immediate follow up to assist fixing the problem. The service is excellent!!! The mosquito trap is up and running again, and if I could give six stars for both product and service, I would.
- Verified purchase
We live next to a creek so our mozzie problem was BIG! We couldn’t entertain outdoors, our grandchildren couldn’t play outside and our pets were constantly attacked. We had tried various products over the years with no success.
This unit works perfectly! We are able to enjoy our summers now without been bitten. We turn it on a few weeks before summer starts, we leave it on 24/7. Our BIG mozzie problem solved. Luv it!
Custer service and after sales service is second to none, they will do everything and anything they can to assist and help.
Highly recommend the company and their great product.
Thank you Ambush for all your amazing help.
Quality Product and Performance!
We have been selling insect traps for the past 15 years!
The Ambush mosquito trap has exceeded expectation of all previous styles we have invested in,
The production quality is first rate!
Performance exceptional and customer service outstanding from their team!
Most importantly my customers are happy as well.
Nailed those mozzies
I've had this running non-stop for over a year and it's really had a huge impact on our mozzie population. The kids can now swim without fear of being eaten alive.
Excellent customer service with fast response time and great supply of spare parts which are very reasonably priced.
Old School Customer Service
Plenty of reviews will tell you how well these products work, so I won't dwell on that except to say that it's made an amazing difference to us. We live right on the water, a river, and particularly after the rains it can be murder with midges and mossies. We have two units now between us and the water, and already can see a big difference.
But what sets these guys apart is their customer service. On one unit, I hung it fairly high, and somehow managed to ruin the connector between the power supply and the unit. I had the unit too close to t...he wall and it got crushed in a strong wind. Unit is fine, power supply connection ruined.... and they replaced it for me, free of charge including shipping even when I explained it was totally my fault. No argument, they even insisted on helping me out. You just don't get that anymore these days. These guys stand behind their product, they know it works, so much so they make sure you can keep them running. Totally recommend them, amazing old school service with a first rate product.
Seems to be the same as the one you can buy for $129, maybe with some slight differences such as the bait. Time will tell if it works. This is expensive and you are paying for the concept, not the quality. The front tag has just been stuck on and comes off, not designed specifically for this device.
- Verified purchase
Innovative product which actually works!
I have been using an Ambush Mosquito trap for over two years now and have been very happy with the results, some of which were unexpected. The mosquito population has been significantly reduced and its unexpected ability to capture lawn grub moths has been a bonus. Since using the trap I have not had to spray for lawn grubs. Previously, I was using at least two cans of Baythroid on my lawn every year. This was an expensive exercise. The after sales service from this company is excellent. They value user feedback so that they can improve their product in the future. I would certainly recommend their product.
Questions & Answers
Where can I get spare parts
Ambush Mosquito TrapAmbush Mosquito Traps
Hi Lou! You may get the Ambush Mosquito Trap's parts and accessories here: https://ambushmosquitotraps.com.au/collections/accessories Please let me know if you need anything else. Thanks!
I've just purchased the Ambush mozzie trap and set it up INDOORS in the downstairs bathroom/laundry area seems to be breeding mozzies from somewhere despite there being no stagnant water (toilet lid always kept down). Is it possible they are coming out of the floor drains?? Anyway I tried to find out about using this trap indoors and all I could find was about the Mark II - not sure if this is the same product or different to the one being sold on Ambush. It says you can use indoors but without the lure. My question is:
1. What happens if you use the lure indoors (I already set it up with the lure inside)
2. It mentions it needs to be well ventilated - why is this, does it release any toxic fumes that can't be used indoors? Does this mean I should open all windows/doors indoors?
3. Once opened, does the lure start to disintegrate? Wished it could've said not to use lure if using indoors as I had already set it up as per the instruction manual and only found out later on google I shouldn't have used the lure which seems a bit of a waste...
Can anyone help with the above questions?
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