Double the price of every other chemist
Never again! $75 total for 4 prescriptions that cost me $35 everywhere else, one was even a generic brand! These people add $10 per medication on top of the usual retail price so at least 80% of their sale price must be pure profit. Save your hard earned money and shop elsewhere. Even if you have to drive or catch a cab to the next suburb, it'll work out cheaper!
Terrible shipping times
I ordered something on the 18th, that took a week to be processed to the point of shipping. It was in the hands of Australia Post on the 25th and arrived a few days later.
Packaging was sufficient and arrived safely but do not order from here if you need something quickly.
Don't use Amcal Online
Like every Australian, I have been scouring the internet for toilet paper. Amcal online were selling some and were marking it as 'in stock' so I bought a fair chunk for delivery. They were more than happy to take my money. After a while, I began to get suspicious so I contacted them to find out that they were misrepresenting they had stock and were not sending my order. I had to contact them to discover this. I wonder how long they were going to keep my money. Anyway, avoid this lot. They also asked for a review, which I duly obliged and they then didn't publish it, presumably because it wasn't a positive review.
Port Sorell Store - THE best customer service
The team at Amcal Max Port Sorell in Tasmania make you feel like family.
Nothing is too much for them, they offer beautiful customer service and outstanding knowledge.
Even when they are busy, they still find time to ensure your needs are being met.
Love Amcal Max Port Sorell.
Thank you team.
- Verified customer
AMCAL Online 4 & half stars - Very happy
I USED to use Chemist Warehouse but am fed up with their lack of customer service, the changing products, the "markups"that are discounted ( with your receipt saying "YOU SAVED $5.00 " )
When you look- nowhere are these products sold for that price
In fact, my local, tiny one staff chemist ( the owner) sold me a generic brand of telfast 30's 180 for HALF the price Chemist Warehouse charged !
AND their security guards at D.Y. & Manly are more like Kin...
I was charged over double the price on basic prescription medication. When I asked why it was over $25 more than my doctor told me it would be, the pharmacist assured me that was the regular price and that my doctor doesn’t know the prices for medication she had prescribed me. When I asked if it was possible to get a generic brand, which my doctor had told me would be cheaper and do the same job, the pharmacist told me that the generic brand did not exist. Never go here.
- Verified customer
Store priced higher than online
I asked for 60 pack vitamins, the retail assistance brought and scanned the 30 packs, which I thought was 60 packs at the time. Price was ~$4 less than Chemistware House which I thought was a deal. Came home to find out I was charged for 30 packs.
Freaking overpriced items. Will be returning them back for full refund.
Avoid Amcal all together. You think the online price would be the same as in store, I bet you would find them much expensive.
Made a couple of online orders. Received an email to state that items were ready for collection. Received another reminder email to collect the items. Arrive at the store and they can't find the package?
Staff then advise that the person who normally deals with click to collect has gone home for the afternoon, and they asked me if I could come back again tomorrow?!? I told them I walked there and it took me 1.5 hours to get there. Then they tried to put together the items from my order from what they had on the shelf but some of the exact prod...ucts were not available (ended up substituting for a different flavour). From the time I made the online order to the time I went to pick up the goods, the price of some items had dropped. Amcal refused to refund the difference in price or let me return the items and purchase them again at the lower price. Furthermore didn't receive the points or bonus points for the order I made online. They also advertise free gifts if you spend over a certain amount, yet when you try add the item to your cart it is out of stock. Staff are poorly trained, do the bare minimum and definitely do not go over and above to satisfy the customer. Staff members had no idea how click to collect worked, or even where to find the products on their shelves in their own store (I found the items quicker than they did). I will stick to Chemist Warehouse in the future, prices are much cheaper (they actually price beat) and the service is way better.
Constantly poor effort and cheaky staff
Metro southport amcal girls laugh and smirk at customers that have a complaint..and the senior chemist never does what she says she will do for customer..generally cheaky girls.so again I retrieved all my scripts and gone else where.
- Verified customer
Won’t match their own online price
I found a product in the Amcal on-line store for $8.99.
I then went in store to buy it. The same product shelf price was $10.99
I asked why and if they could match their own online price. No was the answer, but they offered to order it in and I could collect it the next day from the store for $8.99. They claim that it is because the online store is run by a different company which buy it cheaper. Both Amcal????
Ok but very, very expensive
Had to fill a script whilst away from home so went to Ann Amcal pharmacy in Carlton. Service good and friendly BUT a generic antibiotic and one other simple item cost DOUBLE what I pay at my local pharmacy or chemist warehouse.
Fantastic Customer Service.
Customer Service through Amcal Online just brilliant. A query re my delivery was answered promptly and followed up with a resolve in less than an hour. Always prepared to go above and beyond my dealings with Amcal both online and in store have always been helpful. Prices good and the helpful staff make purchasing a pleasure. I have no hesitation in recommending Amcal.
Helpful though more expensive
Script medications for blood pressure & cholesterol that cost less than $8 each at Chemist Warehouse or Chemist Outlet were over $20 each (I did request generic brands) at Amcal Chemist in Westfield Mall, Belconnen. After questioning the bill of nearly $50 the chemist kindly discounted total closer to $30 but still around double the price of discount chemists. I never realised there were such large price differences, even with the explanation given of higher shop rents. Otherwise all the staff and chemists are very friendly and helpful and the shop has good range of products.
Do not go Amcal Newington NSW store!!
As other reviews said about Amcal Newington NSW store-overpriced medicines (20-40% more than the market price). The pharmacist had given me unacceptable attitude and customer service. No empathy towards sick people. I hope they realizes this not the suitable job for dealing with sick people who seek assistance/advice/courtesy.
Click and collect is ok, in store service not
I went online to search who has the product I needed near to me as I had to walk to the store. After I found a local Amcal store, the guy who took my call wasn't really interested in me and when I asked him if he had the battery in stock, he replied they should. I explained I had to walk about 2.5 km in Darwin to the store and therefore required a more accurate answer. It clearly was too much for him, however in the end he checked and confirmed the product was in stock. I start walking and when I reached the store I had to find out the battery ...was now $3.50 instead of $1.99. This wasn't too good as I wasn't expecting this. The website I checked is apparently Amcals own price structure and as an individual store unbeatable....All those things a customer doesn't want to hear. Anyway I return to my home and order via click and collect. Turns out the store close to me doesn't participate in this scheme....So I order anyhow. Pick up some 7 km away from me. Never mind, I started it!!! Conclusion: Amcal ticks off their own store owners and as such they are not happy and pass this frustration onto clients. I guess this is where the world is going to.
Price 100 % more than other chemist . never go there again .
Brought the normal drug any other chemist could have same brand same packing . They charge 100 % more than other chemist . normally , I brought at 10.30 . but they mark overcharge price as 23.59 . never go there again .
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