My local pharmacy
Very happy with service received at Amcal Hadfield. All of the staff are very friendly and efficient. The pharmacists are all very helpful, professional and knowledgeable. For prescriptions they are more expensive than chemist warehouse.
Charged more in store than the website price at Amcal Kenmore
The website lists the Philips spacer at $18.69 and the mask at $14.19, offering free click and collect from store. Since I was in the area I went straight to the shop to ask if they had the items in stock. They did not, but offered to bring them in the folowing day. The next day, when I picked them up from the store I was charged $19.99 for the spacer and $19.99 for the mask. When I asked why they charged more then their own website they tried to argue that it was a delivery fee, although my receipt only had the items listed at their store (exp...ensive) price and no mention of a fee. I told them I want to return the products and buy them through the online shop and they finally offered to "price match" ... THEIR OWN WEBSITE. Makes me think these people really don't want customers walking into their stores.
Amcal Wallan refused to fill a medication for a 2 year old specail needs child due to her extended family having a bill.
5pm in the evening recieved a phone call from Michelle saying that they will not fill my 2 year old special needs childs medication due to her exteneded famiky having items to collect. I was told i need to pay for them. Over $200 as a single mum of 2 with specail needs this is not possible told them i cant and was told "bad luck" take it else where
Double the price of every other chemist
Never again! $75 total for 4 prescriptions that cost me $35 everywhere else, one was even a generic brand! These people add $10 per medication on top of the usual retail price so at least 80% of their sale price must be pure profit. Save your hard earned money and shop elsewhere. Even if you have to drive or catch a cab to the next suburb, it'll work out cheaper!
Don't Order Online
Placed an on the 16th of March. Items are in stock. 3 weeks later still haven't received a tracking number or the order. Very disappointing, won't be ordering online again.
Terrible shipping times
I ordered something on the 18th, that took a week to be processed to the point of shipping. It was in the hands of Australia Post on the 25th and arrived a few days later.
Packaging was sufficient and arrived safely but do not order from here if you need something quickly.
Don't use Amcal Online
Like every Australian, I have been scouring the internet for toilet paper. Amcal online were selling some and were marking it as 'in stock' so I bought a fair chunk for delivery. They were more than happy to take my money. After a while, I began to get suspicious so I contacted them to find out that they were misrepresenting they had stock and were not sending my order. I had to contact them to discover this. I wonder how long they were going to keep my money. Anyway, avoid this lot. They also asked for a review, which I duly obliged and they then didn't publish it, presumably because it wasn't a positive review.
Port Sorell Store - THE best customer service
The team at Amcal Max Port Sorell in Tasmania make you feel like family.
Nothing is too much for them, they offer beautiful customer service and outstanding knowledge.
Even when they are busy, they still find time to ensure your needs are being met.
Love Amcal Max Port Sorell.
Thank you team.
- Verified customer
AMCAL Online 4 & half stars - Very happy
I USED to use Chemist Warehouse but am fed up with their lack of customer service, the changing products, the "markups"that are discounted ( with your receipt saying "YOU SAVED $5.00 " )
When you look- nowhere are these products sold for that price
In fact, my local, tiny one staff chemist ( the owner) sold me a generic brand of telfast 30's 180 for HALF the price Chemist Warehouse charged !
AND their security guards at D.Y. & Manly are more like Kin...
Rude and arrogant staff
We went to buy mosquito repellent from Macquarie store for our kid and asked for help from the customer service girl named Taylor. She was so rude and arrogant. Never visit the store again
I was charged over double the price on basic prescription medication. When I asked why it was over $25 more than my doctor told me it would be, the pharmacist assured me that was the regular price and that my doctor doesn’t know the prices for medication she had prescribed me. When I asked if it was possible to get a generic brand, which my doctor had told me would be cheaper and do the same job, the pharmacist told me that the generic brand did not exist. Never go here.
- Verified customer
Store priced higher than online
I asked for 60 pack vitamins, the retail assistance brought and scanned the 30 packs, which I thought was 60 packs at the time. Price was ~$4 less than Chemistware House which I thought was a deal. Came home to find out I was charged for 30 packs.
Freaking overpriced items. Will be returning them back for full refund.
Avoid Amcal all together. You think the online price would be the same as in store, I bet you would find them much expensive.
Amcal chemist at Carlton near Woolworth I went for normal BP check up i been charge $5 for just one BP reading when no other chemist ever charge .such shame
Made a couple of online orders. Received an email to state that items were ready for collection. Received another reminder email to collect the items. Arrive at the store and they can't find the package?
Staff then advise that the person who normally deals with click to collect has gone home for the afternoon, and they asked me if I could come back again tomorrow?!? I told them I walked there and it took me 1.5 hours to get there. Then they tried to put together the items from my order from what they had on the shelf but some of the exact prod...ucts were not available (ended up substituting for a different flavour). From the time I made the online order to the time I went to pick up the goods, the price of some items had dropped. Amcal refused to refund the difference in price or let me return the items and purchase them again at the lower price. Furthermore didn't receive the points or bonus points for the order I made online. They also advertise free gifts if you spend over a certain amount, yet when you try add the item to your cart it is out of stock. Staff are poorly trained, do the bare minimum and definitely do not go over and above to satisfy the customer. Staff members had no idea how click to collect worked, or even where to find the products on their shelves in their own store (I found the items quicker than they did). I will stick to Chemist Warehouse in the future, prices are much cheaper (they actually price beat) and the service is way better.
Constantly poor effort and cheaky staff
Metro southport amcal girls laugh and smirk at customers that have a complaint..and the senior chemist never does what she says she will do for customer..generally cheaky girls.so again I retrieved all my scripts and gone else where.
Product quality good but over priced
Easy to locate product, staff is friendly and helpful at Gateway shopping centre cockburn. I did find what i was looking for but baby products price bit higher than supermarket stores,
- Verified customer
Won’t match their own online price
I found a product in the Amcal on-line store for $8.99.
I then went in store to buy it. The same product shelf price was $10.99
I asked why and if they could match their own online price. No was the answer, but they offered to order it in and I could collect it the next day from the store for $8.99. They claim that it is because the online store is run by a different company which buy it cheaper. Both Amcal????
Ok but very, very expensive
Had to fill a script whilst away from home so went to Ann Amcal pharmacy in Carlton. Service good and friendly BUT a generic antibiotic and one other simple item cost DOUBLE what I pay at my local pharmacy or chemist warehouse.
Fantastic Customer Service.
Customer Service through Amcal Online just brilliant. A query re my delivery was answered promptly and followed up with a resolve in less than an hour. Always prepared to go above and beyond my dealings with Amcal both online and in store have always been helpful. Prices good and the helpful staff make purchasing a pleasure. I have no hesitation in recommending Amcal.
Helpful though more expensive
Script medications for blood pressure & cholesterol that cost less than $8 each at Chemist Warehouse or Chemist Outlet were over $20 each (I did request generic brands) at Amcal Chemist in Westfield Mall, Belconnen. After questioning the bill of nearly $50 the chemist kindly discounted total closer to $30 but still around double the price of discount chemists. I never realised there were such large price differences, even with the explanation given of higher shop rents. Otherwise all the staff and chemists are very friendly and helpful and the shop has good range of products.
Questions & Answers
I have all my prescriptions filled at my local Amcal Chempro Pharmacy. Im currently travelling in the same state, can an Amcal Chempro in my current location access my script details for me if I supply photo ID & Medicare card?
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