- Verified customer
Won’t match their own online price
I found a product in the Amcal on-line store for $8.99.
I then went in store to buy it. The same product shelf price was $10.99
I asked why and if they could match their own online price. No was the answer, but they offered to order it in and I could collect it the next day from the store for $8.99. They claim that it is because the online store is run by a different company which buy it cheaper. Both Amcal????
Ok but very, very expensive
Had to fill a script whilst away from home so went to Ann Amcal pharmacy in Carlton. Service good and friendly BUT a generic antibiotic and one other simple item cost DOUBLE what I pay at my local pharmacy or chemist warehouse.
Fantastic Customer Service.
Customer Service through Amcal Online just brilliant. A query re my delivery was answered promptly and followed up with a resolve in less than an hour. Always prepared to go above and beyond my dealings with Amcal both online and in store have always been helpful. Prices good and the helpful staff make purchasing a pleasure. I have no hesitation in recommending Amcal.
Helpful though more expensive
Script medications for blood pressure & cholesterol that cost less than $8 each at Chemist Warehouse or Chemist Outlet were over $20 each (I did request generic brands) at Amcal Chemist in Westfield Mall, Belconnen. After questioning the bill of nearly $50 the chemist kindly discounted total closer to $30 but still around double the price of discount chemists. I never realised there were such large price differences, even with the explanation given of higher shop rents. Otherwise all the staff and chemists are very friendly and helpful and the shop has good range of products.
Do not go Amcal Newington NSW store!!
As other reviews said about Amcal Newington NSW store-overpriced medicines (20-40% more than the market price). The pharmacist had given me unacceptable attitude and customer service. No empathy towards sick people. I hope they realizes this not the suitable job for dealing with sick people who seek assistance/advice/courtesy.
Click and collect is ok, in store service not
I went online to search who has the product I needed near to me as I had to walk to the store. After I found a local Amcal store, the guy who took my call wasn't really interested in me and when I asked him if he had the battery in stock, he replied they should. I explained I had to walk about 2.5 km in Darwin to the store and therefore required a more accurate answer. It clearly was too much for him, however in the end he checked and confirmed the product was in stock. I start walking and when I reached the store I had to find out the battery ...was now $3.50 instead of $1.99. This wasn't too good as I wasn't expecting this. The website I checked is apparently Amcals own price structure and as an individual store unbeatable....All those things a customer doesn't want to hear. Anyway I return to my home and order via click and collect. Turns out the store close to me doesn't participate in this scheme....So I order anyhow. Pick up some 7 km away from me. Never mind, I started it!!! Conclusion: Amcal ticks off their own store owners and as such they are not happy and pass this frustration onto clients. I guess this is where the world is going to.
Price 100 % more than other chemist . never go there again .
Brought the normal drug any other chemist could have same brand same packing . They charge 100 % more than other chemist . normally , I brought at 10.30 . but they mark overcharge price as 23.59 . never go there again .
- Verified customer
They VET their REVIEWS
I was stunned when I saw that AMCAL vet their reviews! They 'choose' which reviews to allow and which to reject!!!
I purchased 15 tubes of Tea Tree Cream. When I received these, AMCAL sent an email asking for a review. I wrote the review, not a bad one either, describing that I really like the Tea Tree Cream. AMCAL wrote back with;
"Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!" (email@example.com Wednesday, 14 No...vember 2018 8:00 AM) I was stunned that AMCAL is able to decide which review they allow and which not! That skews the whole review process. How can one look at reviews of a company or product that has been vetted by the company???? AMCAL cites Google as a source for their reviews but this is all BS! If they only allow the reviews which they like to pass, their 4.6 rating (14/11/2018) is false at best, misleading and fraudulent at worst. I am now very reluctant to shop with AMCAL. Such a blatantly misleading and misuse of feedback!
False Advertising on Web Site
Web site advertise states Ozheath Arthritis cream $17.99. When you go into the store (only 3 stores in Western Australia) it is $25.95. The excuse is that it is a web only special for click and collect. The web site does not say this at all. They are falsely advertising. Will support my local chemist who is more honourable.
Chemist at Gateways (Success, WA)
I went to get a script filled.
One lady was in front of me and I patiently waited.
My turn was next and a cashier turned to [name removed] and asked her to help me. (I was right in front of [name removed] face).
Another customer walks right up to get a script, but goes to the wrong counter (next to the scripts in counter) and asks [name removed] to check something regarding a script she wanted and [name removed] took her script.
Did you just RUDELY ignore me?!? YES!!!
How rude of you [name removed], to leave me standing there, after I waited several minutes and you go and help someone else who showed up several minutes AFTER I had been there standing!!!!!!!
Staff refusing sale of otc medication to two separate people
My partner and I have both been advised by our doctors to take Restamine, however, the new staff at Amcal Pacific Pines refuse to sell this product to both of us. Today they refused to sell them to my partner who has NOT purchased ANY of these pills for 2 weeks, claiming he purchased a pack 5 days ago and should have some left. This is INCORRECT as 5 days ago, my partner had NO MONEY and couldn't get/buy anything. I purchased a pack myself 4 days ago and had the same argument with the girl who served me, my previous purchase was 7 days exactly.... This company has now lost all business from both myself and my partner, after going to the same chemist for all our needs over the past 5years. Thats close to a combined $500 per month worth of prescriptions, deep heat, sports tapes, dressings,and all the rest of our medical supply needs. I will now be traveling an extra 20km to shop at Priceline.
Good communication skills .
This store has everything laid out very well, gifts on one side, medicine and personal hygiene on the other, then toys and items of clothing, sun glasses ! Staff are friendly and help is there when you ask for it ! Always plenty to choose ,for different occasions ! A pleasant experience to have each time we make that visit of personal care.
- Verified customer
Don't shop online... False advertising and negative reviews are censored
Their online shopping free gift offer is misleading. They advertise gifts that they don't have stock even though when you add it to the cart they have stock. And then refuse to offer a replacement of similar value. It is not until you contact them and put up a fight before they agree to send you a gift when they have stock. To make matters worse they then send you a request to write an online review for the product that you never received ie. The free gift! I wrote a review as follows (which they rejected to post):
Not in stock though adver...tised as free gift Didn't get the product as Amcal falsely advertised that the gift was available for spending more than $60. Now I get sent an email for my review! What a joke. I shop alot online Amcal's online shopping experience has been awful. Chemist Warehouse is much much better To which Amcal moderators reply: Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time.
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