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Went into Amcal Cannon Hill to fill a script, which was marked "No Substitution". Was asked if I would like pharmacy brand product. I said, "No. I do not want a generic substitute." Came back to collect medication. It was a generic substitution and priced way above any cost I have paid before.
If this is not illegal, it is certainly morally reprehensible and surely unethical.
I shall pursue this matter and NEVER shop Amcal again.
Amcal north nowra ..big shout out
Big shout out for amcal north nowra especially Cathy for her customer service and helpfulness. I went there in pain for what i am going through and she was patient , caring and very helpful and i cannot thank her enough for making me feel at ease at very short notice after a horrible experience at a blooms chemist where i would never recommend nor shop there again. Amcal ..thank you.
Don't bother with Click & Collect
I bought a product online for Click & Collect at Hay Street Perth store on Tuesday, which said "in stock" on the website. Failure number 1: As it turns out, that does not mean it's actually in stock at the store you choose, it just means you can buy it on their website. It then means you have to wait for Amcal to send it to the store, which can take 3-7 working days. I emailed their customer service who were actually very helpful and said my order should arrive at the store by Thursday at the latest. Thursday and Friday go by without a word... ...I email them on Monday, and customer service confirms it was delivered to the store last week. So they had just been slack about fulfilling the order: Failure number 2. I finally get notified that it's arrived, and when I go to collect, they've given me the wrong product. Failure number 3. Thankfully I noticed and they had the correct product in stock. Never again Amcal... will stick with my usual chemist whose click & collect is reliable and accurate.
credit card compromised
I was looking for a particular product, Amcal was cheaper by far. So I placed an order, entered my credit card details and address etc, pressed place order and nothing happened, tried a few more times and still nothing. At this stage I'm hoping I haven't ordered several times, checked credit card and no charges, that was lucky. Literally that night a fraudulent attempt on my credit card for a business in New York, I believe this site is where they got my info from.
Price gouging on masks!
We bought a pack of 10 face masks at Best & Less in Belmont last week for $4. Yesterday we found the exact same pack of 10 face masks in Amcal Bayswater for $15. Price gouging is just not on. How disappointing Amcal, you should be ashamed.
Not happy with the loyalty card
I have been visiting in stores for medicine and baby products. All the times my loyalty card(made in store) isn't accepted and received no points
Over the top expensive. Avoid these price gougers.
A script I had filled at a terry white chemist cost $26. The exact same script, same brand, same everything, cost $44 at Amcal. There was 2 weeks between the two purchases. What an absolute ripoff. Never ever again. Lesson learned.
Good service but why do you sell homeopathy
Hi, i have always had good service from Amcal when i need prescriptions etc.
But guys why on earth do you sell homeopathy, it is not real medicine as has been proven many times, sure it earns you money, but it lowers my trust in your pharmacy.
Please get rid of it.
My local pharmacy
Very happy with service received at Amcal Hadfield. All of the staff are very friendly and efficient. The pharmacists are all very helpful, professional and knowledgeable. For prescriptions they are more expensive than chemist warehouse.
Charged more in store than the website price at Amcal Kenmore
The website lists the Philips spacer at $18.69 and the mask at $14.19, offering free click and collect from store. Since I was in the area I went straight to the shop to ask if they had the items in stock. They did not, but offered to bring them in the folowing day. The next day, when I picked them up from the store I was charged $19.99 for the spacer and $19.99 for the mask. When I asked why they charged more then their own website they tried to argue that it was a delivery fee, although my receipt only had the items listed at their store (exp...ensive) price and no mention of a fee. I told them I want to return the products and buy them through the online shop and they finally offered to "price match" ... THEIR OWN WEBSITE. Makes me think these people really don't want customers walking into their stores.
Amcal Wallan refused to fill a medication for a 2 year old specail needs child due to her extended family having a bill.
5pm in the evening recieved a phone call from Michelle saying that they will not fill my 2 year old special needs childs medication due to her exteneded famiky having items to collect. I was told i need to pay for them. Over $200 as a single mum of 2 with specail needs this is not possible told them i cant and was told "bad luck" take it else where
Double the price of every other chemist
Never again! $75 total for 4 prescriptions that cost me $35 everywhere else, one was even a generic brand! These people add $10 per medication on top of the usual retail price so at least 80% of their sale price must be pure profit. Save your hard earned money and shop elsewhere. Even if you have to drive or catch a cab to the next suburb, it'll work out cheaper!
Don't Order Online
Placed an on the 16th of March. Items are in stock. 3 weeks later still haven't received a tracking number or the order. Very disappointing, won't be ordering online again.
Terrible shipping times
I ordered something on the 18th, that took a week to be processed to the point of shipping. It was in the hands of Australia Post on the 25th and arrived a few days later.
Packaging was sufficient and arrived safely but do not order from here if you need something quickly.
Don't use Amcal Online
Like every Australian, I have been scouring the internet for toilet paper. Amcal online were selling some and were marking it as 'in stock' so I bought a fair chunk for delivery. They were more than happy to take my money. After a while, I began to get suspicious so I contacted them to find out that they were misrepresenting they had stock and were not sending my order. I had to contact them to discover this. I wonder how long they were going to keep my money. Anyway, avoid this lot. They also asked for a review, which I duly obliged and they then didn't publish it, presumably because it wasn't a positive review.
Port Sorell Store - THE best customer service
The team at Amcal Max Port Sorell in Tasmania make you feel like family.
Nothing is too much for them, they offer beautiful customer service and outstanding knowledge.
Even when they are busy, they still find time to ensure your needs are being met.
Love Amcal Max Port Sorell.
Thank you team.
AMCAL Online 4 & half stars - Very happy
I USED to use Chemist Warehouse but am fed up with their lack of customer service, the changing products, the "markups"that are discounted ( with your receipt saying "YOU SAVED $5.00 " )
When you look- nowhere are these products sold for that price
In fact, my local, tiny one staff chemist ( the owner) sold me a generic brand of telfast 30's 180 for HALF the price Chemist Warehouse charged !
AND their security guards at D.Y. & Manly are more like Kin...
Rude and arrogant staff
We went to buy mosquito repellent from Macquarie store for our kid and asked for help from the customer service girl named Taylor. She was so rude and arrogant. Never visit the store again
I was charged over double the price on basic prescription medication. When I asked why it was over $25 more than my doctor told me it would be, the pharmacist assured me that was the regular price and that my doctor doesn’t know the prices for medication she had prescribed me. When I asked if it was possible to get a generic brand, which my doctor had told me would be cheaper and do the same job, the pharmacist told me that the generic brand did not exist. Never go here.
Store priced higher than online
I asked for 60 pack vitamins, the retail assistance brought and scanned the 30 packs, which I thought was 60 packs at the time. Price was ~$4 less than Chemistware House which I thought was a deal. Came home to find out I was charged for 30 packs.
Freaking overpriced items. Will be returning them back for full refund.
Avoid Amcal all together. You think the online price would be the same as in store, I bet you would find them much expensive.
|Category||Online Shops and Chemists||Physical Shops and Chemists|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$90.00|
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