- Verified customer
Store priced higher than online
I asked for 60 pack vitamins, the retail assistance brought and scanned the 30 packs, which I thought was 60 packs at the time. Price was ~$4 less than Chemistware House which I thought was a deal. Came home to find out I was charged for 30 packs.
Freaking overpriced items. Will be returning them back for full refund.
Avoid Amcal all together. You think the online price would be the same as in store, I bet you would find them much expensive.
Made a couple of online orders. Received an email to state that items were ready for collection. Received another reminder email to collect the items. Arrive at the store and they can't find the package?
Staff then advise that the person who normally deals with click to collect has gone home for the afternoon, and they asked me if I could come back again tomorrow?!? I told them I walked there and it took me 1.5 hours to get there. Then they tried to put together the items from my order from what they had on the shelf but some of the exact prod...ucts were not available (ended up substituting for a different flavour). From the time I made the online order to the time I went to pick up the goods, the price of some items had dropped. Amcal refused to refund the difference in price or let me return the items and purchase them again at the lower price. Furthermore didn't receive the points or bonus points for the order I made online. They also advertise free gifts if you spend over a certain amount, yet when you try add the item to your cart it is out of stock. Staff are poorly trained, do the bare minimum and definitely do not go over and above to satisfy the customer. Staff members had no idea how click to collect worked, or even where to find the products on their shelves in their own store (I found the items quicker than they did). I will stick to Chemist Warehouse in the future, prices are much cheaper (they actually price beat) and the service is way better.
Constantly poor effort and cheaky staff
Metro southport amcal girls laugh and smirk at customers that have a complaint..and the senior chemist never does what she says she will do for customer..generally cheaky girls.so again I retrieved all my scripts and gone else where.
- Verified customer
Won’t match their own online price
I found a product in the Amcal on-line store for $8.99.
I then went in store to buy it. The same product shelf price was $10.99
I asked why and if they could match their own online price. No was the answer, but they offered to order it in and I could collect it the next day from the store for $8.99. They claim that it is because the online store is run by a different company which buy it cheaper. Both Amcal????
Ok but very, very expensive
Had to fill a script whilst away from home so went to Ann Amcal pharmacy in Carlton. Service good and friendly BUT a generic antibiotic and one other simple item cost DOUBLE what I pay at my local pharmacy or chemist warehouse.
Fantastic Customer Service.
Customer Service through Amcal Online just brilliant. A query re my delivery was answered promptly and followed up with a resolve in less than an hour. Always prepared to go above and beyond my dealings with Amcal both online and in store have always been helpful. Prices good and the helpful staff make purchasing a pleasure. I have no hesitation in recommending Amcal.
Helpful though more expensive
Script medications for blood pressure & cholesterol that cost less than $8 each at Chemist Warehouse or Chemist Outlet were over $20 each (I did request generic brands) at Amcal Chemist in Westfield Mall, Belconnen. After questioning the bill of nearly $50 the chemist kindly discounted total closer to $30 but still around double the price of discount chemists. I never realised there were such large price differences, even with the explanation given of higher shop rents. Otherwise all the staff and chemists are very friendly and helpful and the shop has good range of products.
Do not go Amcal Newington NSW store!!
As other reviews said about Amcal Newington NSW store-overpriced medicines (20-40% more than the market price). The pharmacist had given me unacceptable attitude and customer service. No empathy towards sick people. I hope they realizes this not the suitable job for dealing with sick people who seek assistance/advice/courtesy.
Click and collect is ok, in store service not
I went online to search who has the product I needed near to me as I had to walk to the store. After I found a local Amcal store, the guy who took my call wasn't really interested in me and when I asked him if he had the battery in stock, he replied they should. I explained I had to walk about 2.5 km in Darwin to the store and therefore required a more accurate answer. It clearly was too much for him, however in the end he checked and confirmed the product was in stock. I start walking and when I reached the store I had to find out the battery ...was now $3.50 instead of $1.99. This wasn't too good as I wasn't expecting this. The website I checked is apparently Amcals own price structure and as an individual store unbeatable....All those things a customer doesn't want to hear. Anyway I return to my home and order via click and collect. Turns out the store close to me doesn't participate in this scheme....So I order anyhow. Pick up some 7 km away from me. Never mind, I started it!!! Conclusion: Amcal ticks off their own store owners and as such they are not happy and pass this frustration onto clients. I guess this is where the world is going to.
Price 100 % more than other chemist . never go there again .
Brought the normal drug any other chemist could have same brand same packing . They charge 100 % more than other chemist . normally , I brought at 10.30 . but they mark overcharge price as 23.59 . never go there again .
- Verified customer
They VET their REVIEWS
I was stunned when I saw that AMCAL vet their reviews! They 'choose' which reviews to allow and which to reject!!!
I purchased 15 tubes of Tea Tree Cream. When I received these, AMCAL sent an email asking for a review. I wrote the review, not a bad one either, describing that I really like the Tea Tree Cream. AMCAL wrote back with;
"Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!" (email@example.com Wednesday, 14 No...vember 2018 8:00 AM) I was stunned that AMCAL is able to decide which review they allow and which not! That skews the whole review process. How can one look at reviews of a company or product that has been vetted by the company???? AMCAL cites Google as a source for their reviews but this is all BS! If they only allow the reviews which they like to pass, their 4.6 rating (14/11/2018) is false at best, misleading and fraudulent at worst. I am now very reluctant to shop with AMCAL. Such a blatantly misleading and misuse of feedback!
False Advertising on Web Site
Web site advertise states Ozheath Arthritis cream $17.99. When you go into the store (only 3 stores in Western Australia) it is $25.95. The excuse is that it is a web only special for click and collect. The web site does not say this at all. They are falsely advertising. Will support my local chemist who is more honourable.
Chemist at Gateways (Success, WA)
I went to get a script filled.
One lady was in front of me and I patiently waited.
My turn was next and a cashier turned to [name removed] and asked her to help me. (I was right in front of [name removed] face).
Another customer walks right up to get a script, but goes to the wrong counter (next to the scripts in counter) and asks [name removed] to check something regarding a script she wanted and [name removed] took her script.
Did you just RUDELY ignore me?!? YES!!!
How rude of you [name removed], to leave me standing there, after I waited several minutes and you go and help someone else who showed up several minutes AFTER I had been there standing!!!!!!!
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