AMOMA.com
Verified903 reviews
Complete scam - Amoma.com – Amoma.com is a complete scam. I booked a hotel in Perth for 2 nights. They charged my credit card, sent me a confirmation then cancelled the hotel booking and kept the money. I selected the link through one of Trivago or hotelbookings.com I’ve now looked at reviews and can see they have been scamming people for years. How is this still happening??? Show details
Booking Cancelled At Sofitel - No Warning! – Booked with Amoma in August 2019 and turned up to the Sofitel for a wedding in November 2019 To our disbelief and without any courtesy call or email notification from Amoma we flew into Brisbane, turned up to the Sofitel to be told our booking was cancelled in September... Money was paid in full from our account in August and we were left to pay… Read more
again in full at the hotel when we arrived ! Luckily they had one room left!! What a disgrace and bitter experience leaving us very weary about purchasing with online companies ever again!! To leave customers stressed ,financially stung and with no notice of a cancelled booking is shameful.
Agoda'a best price guarantee is a scam – I made a booking through agoda.com on Thursday evening of 17 August 2023 for $103.50 for a night at Carlton Suites Goulburn NSW on 22 September 2023 and I then about an hour later I did a search of the same hotel on the same date using booking.com and I discovered that I could have made the same booking for $91. And so I submitted a "best price… Read more
guarantee" request to agoda.com using their email address CUSTOMER.SERVICE@agoda.com, and I did as they asked which was to take a screen shot of the new quote and a copy of the URL which was on the booking.com website. When I had sent this to them they then replied with many more requirements (see attached below). By the time I had gotten their response the following day I looked again at the booking.com URL and I discovered that the price had gone up to $110, so I phoned agonda three times and on the first occasion I was told that they could not view the information I had sent them, and that I should send it as an attachment so I sent it again as an attached pdf.doc, and second time they said they could not read the pdf.doc, so I sent it again and the third time I was told the information I had sent was not enough and customer service agent Haziq said that I had to send them my response to the new request for information, and I told her that the price had gone up on booking.com, and she said she understood and would escalate my request to her superiors, but I have yet to hear back from them, and I have now waited 10 days for their response.
This was the new information they wanted ...
To proceed with the request, you can submit a BPG claim before 11:59 PM property local time of the day before the check-in day by sending screenshot(s) showing the following details:
Same property, check-in, and check-out dates Same room and bed type Same or higher room occupancy (e.g., number of adults, number of children) Same or superior benefits (e.g., breakfast, meal plan, spa inclusion) Same or more flexible cancellation and amendment policies Same advance purchase requirements, prepayment and deposit requirements (if any) Same currency Final price with breakdown including promotion (if any), taxes, and service fees The room must be available for instant confirmation at the time Agoda’s agent checks availability Best Price Guarantee cannot be combined with other offers, promotions, and auto-applied discounts.
After we have received the required supporting document and validated it to ensure that these conditions are met, we will either match that rate or credit the rate difference in AgodaCash to your Agoda account.
Reviews with attachments
Website crashed,booked a different room than I wanted – I was booking a room yesterday and the website kept on crashin. I wanted a double room but when I have clicked pay now , the confirmed booking they gave me was two beds in a shared room , rather than the double bed. Mind you the prices of these two rooms were the exact same. So I talked to the customer representative and she was of no help. She… Read more
wouldn't budge to swap out my rooms, even though the prices were the exact same (and still is the exact same) and she pointed out that I tried to book the double rooms three times in their system. But she said that in the end, the shared room was the one that came through? It makes no sense. As I made sure that I booked the double room. Especially since she even saw that I was trying to book the double beds.
I have just recently read all of the bad reviews on this company. We will see if the booking even came through... becoming doubtful though.
- +1
Dishonest with no genuine customer care! Booked a room for 4, got a room for 3 – Booked a room in Phuket, Thailand for a family of 4 (2 adults and 2 children 6&9). My booking was for a Superior Room with the capacity of 4 pax. (see attached). The room given to us was Superior Room with 1 king bed and 1 single sofa bed, too small for a family of 4. Novotel confirmed that room does not suit our family. (see attached) … Read more
Correspondence with Amoma's customer care in Bucharest, Bulgaria was frustrating and useless and I did not feel the element of care in the course of interacting with them.
Had to pay extra 2400 BAHT direct to the hotel so that they move us to the same room type (Superior Room) with 2 double beds.
Very unhappy with the experience we had with Amoma and they seemed they couldn't care less.
Hi, Sorry again for any inconvenience caused! We… Read more
I would not recommend to anybody – I did not intentionally go out of my way to book a hotel room through AMOMA, but I was directed to it through a different travel site where I was convinced it was safe and reliable. When I showed my voucher to the hotel upon arrival to check in that AMOMA had emailed me, they did not have any record of my name in their system. The strange thing… Read more
was that the reference number AMOMA supplied me with was in the hotels system, but under a different name from a different person who stayed at the hotel a year prior. The hotel did not have any rooms left to book, nor did any hotel nearby. This was obviously a huge damper on me and my partners weekend getaway. Thank goodness the person at the front desk was extremely helpful and warned me to NEVER book through 3rd party sites, especially AMOMA, as they have never heard of them nor were they familiar with ever doing business them. While AMOMA did refund me the money they charged me for the room (which I wasn't convinced would ever even happen) it was quite the process to get it done. I called and called and was on hold for awhile each time, without anybody ever answering. I emailed somebody about my terrible experience through their site and about getting a refund. I currently have about 10 different emails in response from them from about 8 different people. And only one person out of all these supposed members from this company said "sincere apologies for the inconvenience". Nobody could even give me a straight answer, and I fear that if I didn't reach out in an email, I would have NEVER received my refund. I even used their online chat tool to get a hold of somebody and they just kept saying the same thing, "note that I cannot provide you with an answer as your case was treated by another department." I wasn't even aware it was being treated at all. It was a big let down on an otherwise good trip. I just believe their site to be a one big [Word Removed] and I honestly feel stupid for having fell victim to it. They even went as far as to REPORT my review on a website as "Inappropriate Content" to have it taken down. Please don't make the same mistake I did...
Hi Nicholas M., We take each customer’s feedback… Read more (+3 replies)
Positive reviews
Incredible servive and experience – Everything about my Amoma experience was great. From finding what I was looking for, to even receiving a call from one of their agents to ensure I had everything I needed. I even got an additional discount code, which was incredible. Definitely met my expectations and will be using again! Show details
Very satisfied – I knew where I wanted to stay I went on to Trivago and saw that Amoma was the cheapest price so booked it. The booking process was easy to navigate had a great stay. Will definitely use Amoma again. Show details
A VERY SATISFIED CLIENT – I am a very happy customer - I got exactly what was promised and what I expected, I would say even a bit more. There were certainly no extra charges, people were courteous and smiling, and very helpful. I most certainly will use AMOMA again. Show details
Negative reviews
I got my money from amoma – I booked a hotel via amoma.com. And after they bankrupt, but i contact my bank institute, they told me to send the all details and email report i contacted with amoma, after 2 months i got my money from bank.. anyway my problem was sort out.. Show details
Be careful – Booked a hotel in September turned up in November and were told there's no booking we had to pay again at the higher rate at the Versace in the gold coast Show details
Concentrate on what still can be fixed – I don't see any reason to think this was a fraudulent bankruptcy. It's quite credible that Amoma genuinely went broke - I suspect as a result of shaving its margins too closely in an environment of declining consumer spending. What does seem dodgy is that it took them 3 weeks to admit to anyone that they'd ceased trading, leaving thousands of… Read more
customers in the dark until they turned up at their hotel to find they no longer had the booking they'd paid for.
The CBA was able to arrange a cashback on my Mastercard with a minimum of fuss, meaning I got back what I'd paid Amoma. This suggests they at least know the identity of the receiver, even if the public don't. So try this first.
The trouble came when I went to my travel insurance to try and recover the extra $500 or so it had cost me to make a new booking on the spot at the cheapest rack rate the hotel was able to offer. My policy (Tick Top) was advertised as covering losses caused by the default of a travel services provider. However, when I notified them of my claim, they revealed some fine print on page 36 of the PDS (not brought to my attention at the time I bought the policy) which excluded accommodation booking agencies from the definition of "travel services provider". I don't believe this rort can have been peculiar to just one pop-up insurer (as travel insurers tend to be), and it's likely it came down the line from the underwriter. So if you've been hit by this collapse, I advise you to check your policy carefully and make sure you haven't been cheated out of cover in the same way. If you have, please get back and report it, as it seems like something the ACCC, and the industry regulator, might be interested in, and (subject to legal advice) there might be an opening for a class action.
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Recent reviews
Ripped off at Travel Lodge Melbourne – Yep arrived in Melbourne for Spring Carnival weekend with 2 night stay at Travel Lodge South bank. When booked in May I went online through Trivago and directed to AMOMA. No advice and staff at Travel Lodge were absolutely useless in advice or trying to match the original deal or best rate for a 2 night stay. Got stung big time and TravelLodge… Read more
customer service or at least a little empathy was not at all apparent. Thank God a backed a couple of Winners at Flemington.
Total thieves – Found out today when i went to book airport pick up that they had cancelled our accommodation booking with the resort back in September. Paid in full in June. I had no notice at all and would not have know until landing in Thaliand if I had not contacted the resort today. Clearly scum bags knew they going bust and grabbed back as many people's funded bookings as they could first. Long awaited holiday just devestated like that. Show details
Fraud Company - Do not use – Fraud company. DO NOT USE. My bank and if I have my way, the police, are investigating. They took my money and made no booking. SCAM Alert!! Do not use!! Left me stranded in Sydney with no accommodation. Show details
Rip off – Arrived at our accomodation in Canada september 2019, this was paid for in april 2019. Hotel did not inform us of they were not paid and charged double at checkout. Not notified by either amoma or hotel of the bankrupcy. Ripped off by both. Show details
Scam arrangement – Booking made in August in Melbourne. Phone call to my son confirming. Amona cancelled and kept his $500. He only found out when attending hotel. 18 years old....that type of money is a fortune to him. I don't understand how this firm was able to cancel bookings and then declare bankruptcy. Total scam. Show details
BANKRUPT - stole my money! – This company without notice canceled my accommodation as they went BANKRUPT!!!!!!! No refund, No notice! When I got to my holiday hotel they had no booking! I had to pay to upgrade to the last remaining room and it has cost me a fortune!! BEWARE!!!!!!! Show details
Gave them a 1 as a rating as no O option – Total rip off. Booked $600 AUD worth of Hotel accommodation only to find my Hotel Booking had been cancelled due to Non payment. They took my money knowing they had closed there doors. My Bank now investigating the transaction. Show details
Rip off merchants. Take the money and run – I booked through this group and received an email to say ceased trading and the accommodation would most likely cancel our booking. Rang the resort and it was Amoma that cancelled. Took the money and ran. THIEVES Show details
Disgraceful – I booked a hotel two week's ago and paid $1555. They instantly took the funds from my account. A friend let me know about them going bankrupt. I didn't even receive a letter. Show details
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Absolutely disgusting – I Booked a hotel for $500 and received an email on Saturday saying the company had gone into administration! I booked in March 2019 & Amoma charged me in advance. It is Impossible to contact them on line. I contacted the hotel who told me that Amoma had canceled my reservation...but they have not paid the hotel! Absolutely disgusting behaviour and first rate embezzlers It seems they are (were) based in Switzerland Show details
Zero stars – Fully booked a hotel for $900 and received an email on Saturday saying the company had gone into administration! So now I’m left $900 out of pocket and no accomodation! Show details
No stars Fraudulent travel company – Booked 5 star accommodation in Greece for over AUD $2,000 in March this year, paid in full. Received email Saturday morning informing company have ceased trading. We go next week, phoned the hotel in Greece who informed us they were never paid and booking has been cancelled. Now everything is booked up or more expensive at last minute. Howcan… Read more
companies get away with this as it was found viaTripAdvisor. Only good thing we paid on credit card so bank will reimburse. But we have had to find further monies until they do.
Lost money with AMOMa – Just found out the hotel in Penang doesn’t have my bookings! $800...my bad is I paid be debit card, anyone knows if I can get this money back? Thanks for your help. Show details
Worst experience ever – I booked my hotel back in March this year, and was paid in full, and received an email from amoma saying my booking was cancelled, it was a disaster, does anyone know whether we can get our money back or not
no stars – i booked a hotel for my daughter and i so i could take her to a cheer comp to compete in melbourne for nationals. SPENT over $500 and now i got an email to say they closed down and there are no refunds. IM DISGUSTED'!!!! I had a bad feeling about this and now look at what they have done! Show details
Bankruptcy - reclaiming of funds suggestion – Like the previous reviewer, I awoke this morning to an email from Amoma advising it had ceased trading and that it was likely the prepaid hotel booking I had made in June would be cancelled. While I haven't as yet received confirmation of this from the hotel, I was delighted my credit card company has informed me it will cover any loss in full. … Read more
This is especially so since I discovered the terms of my travel insurance did not extend to insolvent suppliers failing to deliver what had been purchased (which surprised me). Contacting your credit card company could be an option for others, even if they have travel insurance that covers this kind of situation (since insurance claims usually have an excess).
Closed for bankruptcy – Just received email from them indicating that they had gone into bankruptcy. Paid $1200 in April for Oct accommodation in Us. checked today no funds received. Might get some back from insurance. Show details
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Hi Nic, We take each customer’s feedback seriously and… Read more