Booking Cancelled At Sofitel - No Warning!
Booked with Amoma in August 2019 and turned up to the Sofitel for a wedding in November 2019 To our disbelief and without any courtesy call or email notification from Amoma we flew into Brisbane, turned up to the Sofitel to be told our booking was cancelled in September... Money was paid in full from our account in August and we were left to pay again in full at the hotel when we arrived ! Luckily they had one room left!! What a disgrace and bitter experience leaving us very weary about purchasing with online companies ever again!! To leave customers stressed ,financially stung and with no notice of a cancelled booking is shameful.
I got my money from amoma
I booked a hotel via amoma.com. And after they bankrupt, but i contact my bank institute, they told me to send the all details and email report i contacted with amoma, after 2 months i got my money from bank.. anyway my problem was sort out..
Concentrate on what still can be fixed.
I don't see any reason to think this was a fraudulent bankruptcy. It's quite credible that Amoma genuinely went broke - I suspect as a result of shaving its margins too closely in an environment of declining consumer spending. What does seem dodgy is that it took them 3 weeks to admit to anyone that they'd ceased trading, leaving thousands of customers in the dark until they turned up at their hotel to find they no longer had the booking they'd paid for.
The CBA was able to arrange a cashback on my Mastercard with a minimum of fuss, meaning ...I got back what I'd paid Amoma. This suggests they at least know the identity of the receiver, even if the public don't. So try this first. The trouble came when I went to my travel insurance to try and recover the extra $500 or so it had cost me to make a new booking on the spot at the cheapest rack rate the hotel was able to offer. My policy (Tick Top) was advertised as covering losses caused by the default of a travel services provider. However, when I notified them of my claim, they revealed some fine print on page 36 of the PDS (not brought to my attention at the time I bought the policy) which excluded accommodation booking agencies from the definition of "travel services provider". I don't believe this rort can have been peculiar to just one pop-up insurer (as travel insurers tend to be), and it's likely it came down the line from the underwriter. So if you've been hit by this collapse, I advise you to check your policy carefully and make sure you haven't been cheated out of cover in the same way. If you have, please get back and report it, as it seems like something the ACCC, and the industry regulator, might be interested in, and (subject to legal advice) there might be an opening for a class action.
Ripped off at Travel Lodge Melbourne
Yep arrived in Melbourne for Spring Carnival weekend with 2 night stay at Travel Lodge South bank. When booked in May I went online through Trivago and directed to AMOMA. No advice and staff at Travel Lodge were absolutely useless in advice or trying to match the original deal or best rate for a 2 night stay. Got stung big time and TravelLodge customer service or at least a little empathy was not at all apparent. Thank God a backed a couple of Winners at Flemington.
Found out today when i went to book airport pick up that they had cancelled our accommodation booking with the resort back in September. Paid in full in June. I had no notice at all and would not have know until landing in Thaliand if I had not contacted the resort today. Clearly scum bags knew they going bust and grabbed back as many people's funded bookings as they could first. Long awaited holiday just devestated like that.
Fraud Company - Do not use
Fraud company. DO NOT USE. My bank and if I have my way, the police, are investigating. They took my money and made no booking. SCAM Alert!! Do not use!! Left me stranded in Sydney with no accommodation.
Arrived at our accomodation in Canada september 2019, this was paid for in april 2019.
Hotel did not inform us of they were not paid and charged double at checkout. Not notified by either amoma or hotel of the bankrupcy.
Ripped off by both.
Booking made in August in Melbourne. Phone call to my son confirming. Amona cancelled and kept his $500. He only found out when attending hotel. 18 years old....that type of money is a fortune to him. I don't understand how this firm was able to cancel bookings and then declare bankruptcy. Total scam.
BANKRUPT - stole my money!
This company without notice canceled my accommodation as they went BANKRUPT!!!!!!!
No refund, No notice!
When I got to my holiday hotel they had no booking! I had to pay to upgrade to the last remaining room and it has cost me a fortune!! BEWARE!!!!!!!
Gave them a 1 as a rating as no O option.
Total rip off. Booked $600 AUD worth of Hotel accommodation only to find my Hotel Booking had been cancelled due to Non payment. They took my money knowing they had closed there doors. My Bank now investigating the transaction.
Rip off merchants. Take the money and run
I booked through this group and received an email to say ceased trading and the accommodation would most likely cancel our booking. Rang the resort and it was Amoma that cancelled. Took the money and ran. THIEVES
I Booked a hotel for $500 and received an email on Saturday saying the company had gone into administration! I booked in March 2019 & Amoma charged me in advance. It is Impossible to contact them on line. I contacted the hotel who told me that Amoma had canceled my reservation...but they have not paid the hotel!
Absolutely disgusting behaviour and first rate embezzlers
It seems they are (were) based in Switzerland
No stars Fraudulent travel company
Booked 5 star accommodation in Greece for over AUD $2,000 in March this year, paid in full. Received email Saturday morning informing company have ceased trading. We go next week, phoned the hotel in Greece who informed us they were never paid and booking has been cancelled. Now everything is booked up or more expensive at last minute. Howcan companies get away with this as it was found viaTripAdvisor. Only good thing we paid on credit card so bank will reimburse. But we have had to find further monies until they do.
i booked a hotel for my daughter and i so i could take her to a cheer comp to compete in melbourne for nationals. SPENT over $500 and now i got an email to say they closed down and there are no refunds. IM DISGUSTED'!!!! I had a bad feeling about this and now look at what they have done!
Bankruptcy - reclaiming of funds suggestion
Like the previous reviewer, I awoke this morning to an email from Amoma advising it had ceased trading and that it was likely the prepaid hotel booking I had made in June would be cancelled. While I haven't as yet received confirmation of this from the hotel, I was delighted my credit card company has informed me it will cover any loss in full. This is especially so since I discovered the terms of my travel insurance did not extend to insolvent suppliers failing to deliver what had been purchased (which surprised me). Contacting your credit card company could be an option for others, even if they have travel insurance that covers this kind of situation (since insurance claims usually have an excess).
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Questions & Answers
I just called my Bali hotel for confirmation only to be told that are Amoma cancelled my booking without my knowledge after I paid in full $800.
I have called a number +41 225 182 013.
And I cannot get connected.
I am meant to be at my hotel this Monday and now it is cancelled and you have my money.
I am in Australia what do I do now.
I paid your company back in July in full and I do not know why you waited until September and then cancel my booking and kept my money
Yes same thing has happened to us. I'm $1500 out of pocket. Hope you have travel insurance. Alternatively contact your bank to see if they can do anything. You will need to rebook and pay in the mean time. AMOMA have gone out of business, therefore you cannot contact them.
hi amoma.. we are in the hotel and they want us to pay again with our stay.. but we have a confirmed booking with you.. pls help us on this?no means to pay again... pls...
Amoma has gone bankrupt. Having been informed by Amoma that they had ceased trading, we contacted the hotel that we booked & paid in march earlier this year via Amoma.. The hotel confirmed that a third party had advised them that our reservation had been canceled, but they had not received the money....We therefore had to book again (directly with the hotel) and we will have to pay a second time (when we stay there, in 3 weeks). We had no choice but to choose this solution.
We will probably enquire if our Credit Card company can cover this
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