Anaconda

Anaconda

1.5

881 reviews · Statistics

PositivevsNegative
11% · 99769 · 87%
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Return Claim MadeYes (114) · No (265)
Product Quality
2.2 (271)
Shipping
1.5 (159)
Customer Service
1.9 (148)
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Reviews

Anaconda881 reviews
optimalady
optimaladyNSWNorthern Region, NSW14 posts
  Online store

Harrassment

Still relentless msg harrassment! How can this be stopped. Their 'mobile' is " disconnected" Show details
Eags77
Eags77SAMetropolitan Adelaide, SA4 posts
  Online store

Incorrect item sent

Online shopping. Eventually my parcel arrived (15 days) and it was the wrong item. I rang and was advised to send email with order number and photos of incorrect item. I sent details and was asked if I wanted to return it to a local store (I shop on line as I DON’T have a local store) or get a return postage slip. Opted for postal slip to return to local post office. Just received another email asking for order number??? Don’t they even read emails??? Terrible experience!
Update - returned incorrect item weeks ago. STILL waiting for correct item to be sent. Don’t waste your time if you need item quickly, this was ordered on the 28th December! Pathetic
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Grays P.
Grays P.NSWSydney, NSW2 posts
  Verified Physical store

Moore Park store rules

Excellent customer service @ Moore Park outlet. Had to swap over bad fitting hikers. I upgraded to a pair that fit like slippers!
They know their product and they saved me money. Thanks Show details
Michael C.
Michael C.NSWHunter Region, NSW16 posts
  Online store

Abysmal service

When looking for item online the website always says low stock, never accurate. I bit the bullet and ordered some items as I needed them for upcoming fishing trip, the items where supposedly sent 8 days ago, I live only 150ks from the dispatch shop and still no parcel after 8 days. The fishing trip is tomorrow and the needed items are still not here. No one thing, will be buying off BCF from now on. Will not deal with these clowns again Show details
Bec
BecSAMetropolitan Adelaide, SA2 posts
  Online store

Beware of platform tricks

I went to purchase an item and went to checkout and noticed it was a different price . So I clicked the back button but it charged me anyway . By the morning it had been “dispatched “ so they couldn’t call it back “ then it had been “recalled “ from the post office but they still won’t pay me back as two weeks later they still haven’t “checked “ to see if it’s been returned to the storage at gepps cross . These big companies are preying on customers they try to make it as difficult as possible so you will give up . I won’t I want my money back . Show details
Harry B
Harry BAU61 posts
  Physical store

Don’t click and collect

Click and collect said stock was avail . Ordered click And collect and paid. Got to store 5 hours later. No stock. Then they cancelled the order . No offer of free delivery from another store or warehouse. No offer of compensation. No empathy with the fact I had wasted time and fuel. 1 star Show details
duke
dukeForster8 posts
  Verified Online store

Appalling Treatment!

Ordered 2 sets of sun gloves, click & collect worth $19 for 2. On opening packet each pair only had one glove attached. Phoned Customer service who requested photos sent to them. Now the company is requesting me to return 2 odd worthless gloves through the post before my refund, together valued at $9.50.. Lost all credibility from me.
Don't purchase from this company if this is how customers are treated. Shocking! Show details
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Blyth
BlythNSWRichmond-Tweed, NSW2 posts
  Online store
Product Quality
Shipping
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Sarah
Sarah2 posts
  Anaconda

Confused, do you not want honest reviews on your website??

I got an email asking for feedback for a bike I purchased recently. I stated that the bike was great, and that the service I received was exceptional!
I also mentioned that the first boxed bike purchased was missing screws & training wheels, but that I took this back to the Toowoomba Store, and they checked the item over and promptly and did an exchange for me, also checking the new box for all of the pieces. I was impressed by Toowoombas customer service.
This morning I received an email from Anaconda saying that my review had been moderated and would not be posted because it did not meet website guidelines.
Do you not want honest reviews on your website? Show details
Product Quality
Online Shopper
Online Shopper
  Online store

Complete crap

Never ever order online with Anaconda. Been waiting over 2 weeks for overnight express delivery lol. Product apparently sitting in Airlie Beach to be delivered to Mackay. What a joke
Eva W.
Eva W.VICGreater Melbourne (Metropolitan), VIC
  Verified Online store
Bruce
BruceQLDSouth East Queensland, QLD17 posts
  Verified Physical store
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Ganesh N.
Ganesh N.VICGreater Melbourne (Metropolitan), VIC
  Online store

Hopeless click and collect and customer service

Didn't have the fishing rod I paid for click and collect..turned up to the store. Nobody notified me..They just said we don't have it.. You'll get a refund eventually. What and absolute waste of time. Worst customer service I've seen.
Steve E.
Steve E.7 posts
  Verified Online store

Just a bunch of lying thieves

I purchased a blackout tent online and I was encouraged to join the anaconda club so I could receive a discount, now instead off receiving my tent I get an email apologising as they didn't have the tent in stick and are refunding me the discounted tent price minus my delivery fee even though I had nothing delivered. False advertising, misleading offers and then straight out theft. Show details
Kevin
Kevin
  Online store

Reading reviews

Glad I read these reviews before buying
Thanks guys for the honesty Show details

Questions & Answers

Esther
Esther · Anaconda

How long does it take for the crocs to be delivered cuz I didn’t get a email when I ordered it and I put a email

Alan B.
Alan B. · Online store

Looking for a puffer waterproof jacket 5xl size ,have you any ? Or fleece lined hooded waterproof jacket 5xl ?

Alan B.
Alan B.  

Why no answer?

pactrpo
pactrpo · Anaconda

Do they resell returns? As the power pack i boght from them using click collect was a bit dented on the bottom, and the box containing the AC adaptor was open. Also the USB C port doesn't work so ill be taking it back.

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Extra Information

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