Anaconda

Very rude person in Narre Warren store. I contacted them over phone to enquire about my order that was placed in store a week ago. The person on the other end wasn’t polite during the call. I wish I didn’t went to their store in the first place. Show details

Tried to buy somethings online from their store and spent ages trying to buy as a guest as i didn’t want an account stupidly hard wouldn’t accept my phone number said incorrect address but no place to fix it and address was correct so hard I gave up logged onto Amazon bought the same thing in seconds , if you want ppl to buy your products make your online site easier to buy with as it sucks .

I was given a Dune 4WD 75Ltr Fridge freezer as a GIFT. It had cooling issues. I contacted through email and asked what could be done. Did i have a receipt. Well no it was a GIFT. So i was told without a receipt of proof of purchase they could not… Read more

help me. IDIOTS. Its there own brand name. Cant be bought anywhere else. So the 5 year warranty is a waste of time. So is Anaconda.

I was in the Taren Point store today 31/12 & was lucky to have sales person Lucinda serving me. I was there to purchase a puffer jacket as im going to New York in Feb and came out with the jacket, a pair of gloves, thermals & waterproof spray. I have to say Lucinda went above and beyond with her customer service. Her knowledge of NY weather… Read more

really helped me in my decisions of my purchase.

She spent quality time explaining everything to me & didnt rush me. Her customer service is exceptional. She is a credit to the company.

The click and collect process online was easy but I didn't get a reply as indicated that I would, by email, for the collection. I had to ring up and be advised that the item was ready for collection. Now the click and collect section of the Townsville store is just indicated by a small handwritten cardboard sign at the very back of the shop near… Read more

the auto section as I found out after tracking someone down to ask. The process of collection from there was smooth.

37 degrees south gear. I am writing this because I couldn't find any info on this snow wear and was about to head to the top of Finland. Much to my surprise it was awesome. -8 degrees and still warm and dry. Show details

Terrible customer service. Logged 3 tickets to ask the status of a package. Tracking showed the package was "ready for pickup" for more than a week. Their only reply was that they were happy to have received my request. Only after physically going to an Anaconda shop and escalating it there was the package shipped the next day. Customer service replied 7(!) days later that the package had been shipped... Thanks for nothing.

I bought an OZTrail 80L fridge/Freezer from Anaconda West Burliegh Qld and i tstopped working. I returned it on 29th Dec 2025 under warranty and waited 3 weeks I phoned 5 times but phone was never answered and emailed twice more to check what was happening. A guy called [Name Removed] phoned me and said it could not be repaired and they would… Read more

refund or give me a store credit. He also said he would call the next day but didn't. one week later i went to the store one half hours drive away and spoke to a manager Darwin who ok'd a refund, that was yesterday 30th Jan 2026 .I saw the money go into my account and the balance reflected that. but one day later the money is gone and there's no sign it was every deposited other the phone notification i recieved. I spoke to my bank and they say that Anaconda has cancelled the refund and somehow removed all trace of it ever happening.

Waurn Ponds Store VIC. Just School kids following you around. How you going MATE. What are you looking for MATE, 14 times in 20 minutes some School kid following me MATE. I dont reply. What's that MATE. Just want to help you MATE. Never again this store. Everything they sell I can buy online from specialist store Show details

I purchased a pair of sandals. I went to leave a review about them. It was a good review. I noticed while doing this the sandals were much cheaper elsewhere. I went back to store. I was refunded the difference +10%. I must’ve had a good day dealing with the person I dealt with that has a lot to do with your experience in store. I was just lucky I… Read more

guess from the reviews I’ve read it’s nice to deal with an honourable company that’s just my luck on the day. Best Hugh.

I purchased an item online almost 3 weeks ago - it has not arrived. No updates from the courier business Aramex or Anaconda. I have called Anaconda and have sent emails -apparently there is nothing they can do. No one is taking responsibility. Aramex isn’t responding. They could send another item with a different courier for example and get more… Read more

reliable couriers moving forwards. I came to learn that Aramex has pretty bad reviews too. Never again.

Do not purchase from them, they have extremely terrible customer service and their delivery company Aramax has only an offshore help centre and Ananconda don’t help you.

One star is pretty generous after my experience with Anaconda Cannington. All I can say is ‘BUYER BEWARE’. My partner purchased a pair of sandals from the Cannington store on the 29th December. After wearing them around the house the same day, he decided they were not fit for purpose as the Velcro fastenings would not stay fastened. I attempted to… Read more

return them as unsuitable on the 3rd January. I have never been spoken to as rudely as I was by the manageress at this store. She told me I could not return them as they were ‘well worn’. When I pointed out that they were only 3 or 4 days old, and even if they had been worn for 24 hours a day it was not possible for a $200 pair of sandals to be ‘well worn’ in that time, she got really angry and asked me to leave the store and in future leave my bad attitude outside! She has left my partner no option but to take this to Consumer Affairs. The sandals are in pristine, unworn condition. DO NOT BUY FROM THIS STORE!

Terrible customer service - nearly as bad as Telstra. Avoid unless it's a bargain - you get what you pay for. Upon trying to return the item (even though it is in the store still - uncollected). Anaconda has directed me to drive 45 minutes (to the store), collect the item (even though I don't want it), pay for postage and wait for the refund. Ridiculous.

How does this business survive. Checking out is like going through airport security. Asking for your membership as if it’s worth something. Hyped up member deals when everyone knows it’s just a marketing strategy from 1982. Leaving one person typically a poor 16 yr old casual, desperately trying to follow process , find online orders and deal… Read more

with Karen’s price checking at the exit until Eventually calling for help as countless staff wonder about the store avoiding customer assistance. No wonder all fishing gear is locked . Doing time for theft is less painful and quicker than actually trying to pay for something

This has to be one of the worst customer service experiences I have experienced, only outdone by that of Australia Post. Purchased an Oztrail Swift Pitch 2 Person Mozzie Tent Black back in October 2025. November 2025. Noticed a small tear on the zipper. Contacted them and they replied to bring it and they would assess the best way to repair it.… Read more

Advised I don't have transport and that I had a major operation back in August, had my hip replaced, well reconstructed and my leg lengthened by 1.25 cms. So I can't physically bring it in. They then sent an email with details on 2 repair kits. I asked if there was a charge and The Oztrail Deluxe Tent Repair Kit is currently priced at $15.99, and the FixATent Deluxe Tent Repair Kit (Orange) is available for $69.99. So I replied stating under the Australian Consumer Law, as a solution, a seller can offer a repair kit free of charge which is a form of repair. And reiterated what I had stated earlier, that I didn't want to return it, nor could I bring it in for repair as I have no transportation, that I am also recovering from a major operation. So that limits my movements. That I was more than happy to accept a repair kit, The Oztrail Deluxe Tent Repair Kit. The $15.99 one. They replied to bring the tent to one of their stores, with proof of purchase so the tent can be assessed. Now this was in a chain of emails, so it's not like if a new customer service agent responded they wouldn't be aware of my situation, if they had bothered to read my replies that is. For the cost of $15.99 plus postage, they throw customer service, not to mention decency, out the window for profit. They had no qualms offering the repair kit for the price but not as a solution for a faulty item under warranty, which isn't even 2 months old.

I purchased an item online for click and collect. It’s hard work. Lots of registration etc just to give them my money. Then at the store, the email / barcode isn’t enough. Must have photo ID - basically cost me another 20 minutes back to the car, line up etc. too hard will shop elsewhere next time. Show details

Paid for a click and collect at 9:02am. Received an email stating available in approximately 2 hours. Waited 3 hours and tried to call the store, was hung up on without speaking twice and on the third call was told they were too busy to pick my $35.00 item and I had to wait for a confirmation email. After 4 hours I drove to the store and took it… Read more

of the shelf myself. The store was almost empty, I waited around 2 minutes at the checkout to be served. I had 2 employees point me in the direction of the item I needed and was in and out in under 10 minutes. Click and collect is a complete failure at this store.

I ordered a pair of Hoka shoes through anaconda which were part of a promotion where a $100 gift voucher would be emailed 7 -10 days after the purchase. I never received a voucher within that timeframe. When I eventually rang about it, they that because the promotion had ended and if I had phoned during the promotional period they could have… Read more

helped me. So the promotion must have ended soon after I purchased my shoes and because I waited the 7 - 10 days before I rang anaconda have said I am not entitled to a voucher.

Their online store continually crashes. It will repeatedly show the exact same page over and over even though you are clicking the next page arrow. You can't go back a page because it will crash. Looks like I'll be doing some Christmas shopping elsewhere.

Let’s start with product choice, quickly followed by stock availability, followed by the website. Where do you start. Inventory in stock I choose a local store the only one with the product, I order, I pay, oh wait we don’t have it. Truly what inventory system are they using it’s the 21st century. Lou set company, lousy systems. Couldn’t pay me to… Read more

shop with them. Only upside is not having to go and collect it. Don’t offer what you don’t have - that’s false advertising.

I asked the staff about a plug for my fridge freezer unit in my car and I found he was very rude like he did not want to be there. I did not get his name but I won’t be shopping at the west Ipswich ever again let alone any of there stores

Just tried to purchase a beach cart and Deluxe Queen air mattress and after poor customer service am driving to Mandurah to spend my money. Staff didn’t appear familiar with product or have any interest in assisting or answering questions. Made no effort to walk to the product to help. Show details

Bought a rod online. They sent it and than contacted aus post and cancelled the delivery. Didnt tell me. I was wondering where it was. Contacted them and theu said do you wsnt to cancel. No... Recieved my order. Went out and used it. It broke. I live in the countru and they wsnt me to drive 130jrs to tske it back Get lost anaconda. Been trying to contact a person. Only bots