BAYSWATER STAFF ARE THE BEST
Marty and his manager, name has escaped me we’re so accommodating and professional. Built my sons bike immediately. They certainly know their product. Super happy. Excellent work, great team effort. Best service I’ve had in a long time. Thanks Bayswater. Nick
Worst Customer Service Online
Worst customer service online ever i encountered. I was trying to explained, but immediately refuse to listen and said, "no sorry". Anaconda is a great store online but customer service very poor.
Horrific customer service at Marsden Park store avoid this store
This was a serious incident at the Marsden Park Anaconda Store in the morning at approximately 10.30am just after they opened.
I went there with my husband and children to make some purchases (bought some gumboots that were on sale). We were the only shoppers in the whole store (it was very quiet). When my husband went to the registers to pay, I exited with my children to wait for him outside the store. The very young male attendant stopped me for a bag check as the beeper kept going off with every person leaving the store. I complied and open...
Advertise 20% Off Sale NO STOCK!
Is advertising 20% Off sale. Ordered $570 item online within first 5 mins of sale and was only notified 5 days later that order was cancelled. No explanation! Called customer service and was told because no stock. Checked their online store and eBay store and was still advertised 20% off with 5 in stock. Was given scripted line because stock levels take one day to update eventhough I had ordered 5 days ago. Checked 2 days later and was still advertised at 20% off with 5 in stock! Don't care about customers. Customer service non existent! Cancelling my membership now!
Do not recommend
Very poor customer service. Ordered $1800 generator, was shipped $290 one. Order was rejected and delivered back Annaconda. Took a long time to receive refund. Will never deal with again.
- Online store
- Verified customer
Anaconda Worst Customer Services and Support Ever!
I've just experienced the worst customer support ever after recently placing an order to Anaconda via their website. This was my second online order with Anaconda in the past 4 years. When I placed my order I provided updated address information, but was never asked to confirm a delivery address. My new address was recorded as a 'billing address' and not a new 'delivery address on my order.
An error in the delivery address was brought to my attention when I checked the tracking information I saw my order was addressed to my previous address. ...So I checked my delivery address in the account information on the Anaconda website and noticed they had an outdated delivery address still recorded as my 'default delivery address'. At no point during my recent online transaction was I ever asked to confirm my delivery address, so Anaconda used the default delivery address which was incorrect. This is a serious flaw on the Anaconda website that should be resolved immediately. So after noticing the error in the delivery address immediately I put in a mail redirection to my correct current address on the Australia Post website. I also wrote an email and told Anaconda about the error in my delivery address, but also informed them that I had placed a redirection on my order and confirmed my correct delivery address. At this point no further action was required by Anaconda. Despite this someone from Anaconda contacted Australia Post who launched an investigation. AusPost changed my redirection back to my previous address when Anaconda should have kept their sticky nose and fingers out of it in the first place because I had already resolved the issue with incorrect delivery address.
Service and misleading advertising
Went to anaconda in Rockingham on Sunday. Was prepared to spend nearly $1000 on products. Kayak package sold out. Guess we were late but understood. Wanted double swag but couldn’t match another store gentlemen very helpful. Then wanted to buy $500 fridge/freezer for car on sale. To find out display was damaged broken plug. Told was an issue with plugs on other models. We were still happy to buy. Then told had none in stock. So I said if they had none for sale should take off shelf. Misleading customers. Manager was aggressive and rude. Will never shop there again. Shall take my business elsewhere. Was also told closest other store was midland. Not accurate.
Poor customer service
Asked a young lady at counter for spare parts for a dune recliner chair she contacted manager for a response which was go to spotlight and get some elastic.
The young girl at the counter was more interested in her coloring in than helping us.
Lousy Customer Service
Found online pricing deceiving as listed a ‘club price’ but apparently this isn’t necessarily a ‘club price’ but more a sale price and they don’t advertise the dates of the sale on the item. When I contacted them about this there was no offer to assist or honour the price instead just told ‘too bad’!
Clearly keeping customers or being honourable in their dealings is not their priority. Very disappointed as they have lost a loyal customer here and would strongly advise others to be wary in their dealings with them.
Bad experience refilling LPG Gas at Anaconda Burleigh Store
Went to refuel a 9kg LPG Gas bottle , payed an overpriced $25 for which i was told to wait 30min . I happily waited and went to see if it was refilled to find the not so customer complient retail staff tell me your gas was ready and pointed to where it was.
Picked it up went home to find out it was the WRONG GAS bottle mine did not have the swap and go logo but with the correct receipt attached to the bottle , it was STILL EMPTY. I would of appreciated a simple 30 second callback from a staff to say they have given me the wrong gas bottle as...they had my contact details on their system . I would of understood if they were busy but it did not seem like it on that day. Not happy to waste time and money Im going back tommorow to request to speak to a manager for some constructive feedback. Update: 2/19/20 - Went back to the store next day to talk to the retail manager about this situation. I provided the receipt attached to the empty bottle which indicated the time of purchase , staff who served me and account details. I was asked by the Manager "do you have the original receipt given to you when you made your purchase? . I repied " i threw out the original receipt given to me but i have the identical receipt here which was attached to the bottle" , assuming their system had a copy of it anyways. The manager went to check the surveillance after happily waiting for the result i was given a full gas bottle. I was told by the Manager that I indeed gave them a swap n go gas logo bottle. But I didnt it was another logo. I thanked the manager for their time and effort and left never to return to refill again at that store. What i learned:
Don't order an eCard online go to the store
My sister and I both purchased an eCard for a birthday gift (family member lives interstate and we thought it would be faster than snail mail). After 3 days nothing had been received (inbox or spam/junk) so I sent an email to Anaconda. Three more days the eCards still hadn't been received so I called. No explanation given. I asked for a refund and was told Anaconda don't give refunds on online orders. I was finally told it could be emailed to me. I received the eCard and emailed it on to the family member. I don't know why Anaconda couldn't email it as the email address provided was correct. My sister also had to call and follow up. Best to go to a store and buy a gift card rather than order one on line.
Deceiving and misleading customers .
Very disappointed customer , anaconda would not refund the postage even though I ask for an exchange of the item I bought as it was too big , they don’t have it in line or in shops , so I think they should refund the postage too , very deceiving and misleading , easy money for them , imagine if they doing it to all customers , will definitely not be buying there again , I’ll go to Kathmandu and MacPac .
Avoid Anaconda online at all costs!! - Recommend visiting physical stores instead
Placed an online order and most items were posted about 5 days later. Then was informed that the main item was out of stock and the item cost was refunded to me. Rang up to cancel the order or wait until the main item was back in stock and was told I could not cancel the order as the other items had already been sent. The customer service agents were unhelpful and unreasonable. A local Anaconda store had the item in stock but was told I could not deal with them since their online and physical stores do not work together. Eventually had ...to place another order online for the missing item and request a refund for the second shipping fee. Whole process took around 6 weeks and multiple calls. Very disappointed and will never use Anaconda online again.
Purchased online but couldn’t exchange or refund in a local anaconda store
I purchased Gaiters online from Anaconda and they were too small,so as instructed online I took them back to my local store and was told they don’t exchange or refund online purchases in their store and to telephone the help line,Which I did and they informed me that the stores should give an exchange or refund for a return.So I wrote an Email to Anaconda asking what I do next to either get a refund or exchange,that was four days ago and I’m still waiting for a reply.Where does this leave me?
I purchased item 2 weeks before Christmas, knowing it may not arrive by Christmas which it didn’t. A week after Christmas I contacted them and said they will look into it. Today almost a month later I get an email saying we don’t have any stock and have canceled your order and will take 28 days to get your refund. This was a Christmas present to my very understanding child. Will never purchase from you again. How are you still in business. Should have checked reviews before I ordered.
Terrible customer service
Went into Anaconda store yesterday to buy a portable power pack, ready to spend over $300. Found the product on display but would have needed a staff member to get me one from storage to purchase. Three staff members were standing in a little distance and could see me looking at the battery, was there for at least 5 minutes trying to get their attention but they were too busy chatting among themselves. I just left frustrated. Will spend my money elsewhere, such bad service.
I ordered two items in the boxing day sales. When I ordered it stated up to 7 business days delivery. First they delivered the wrong product, now they cannot tell me when the correct products will be delivered. When I contact them by phone, the customer service assistant is rude and could not care less that I need it in time to camping - which is why I ordered the products with more than enough time. They sent a courier to pick up the incorrect delivery and he complained about doing the job!
I recently ordered a pair of boots online and when I didn’t receive an update for 8 days I rang then to be advised they were trying to locate the item I had ordered and they were contacting their warehouses directly. In this age of digital stock management it beggars belief they don’t know what stock they have or where it might be located. However it doesn’t stop them listing the item as in stock. I suggest you reconsider before buying from Anaconda online based on mine and hundreds of other buyers experiences.
Service? What service
We went into buy a gazebo none were on display, and when we tried to open the cover and look, a young male ran up. He told us he had one. He did not offer any information. Everything is like pulling teeth. No information is ever volunteered. We did not get to look at it in anyway. We said we would take one and he just walked away. I thought he was going to help us get it to the register. No he just walked away. Did not even speak. Sale items did not have correct prices on them and things in the walkway have no prices on them at all. Wow!
Unacceptable customer care
Ordered a gazebo online on the 15 /12/2019 did not arrive after 2 emails and 4 phone calls have not received any response from so called customer care i now have cancelled my order on the 5/01/2020. I will never buy from Anaconda again as the customer care department are an absolute joke promise to get back to you with information but never do unacceptable.
Questions & Answers
are the sizes true to the actual size. For example is a ladies size XL a size 18
where is the site for the share your experience at Anaconda as per docket??
thanks Janny [email removed]
You sound like working for them ! and fair enough. As I was a happy member of Anaconda (I really liked the shop), they have a complete history of all my receipts. I haven't found the need to share my docket publicly ( not many do ), but I still have the 2016 invoice. Anaconda first told me that they found both receipt (2015 and 2016), then told me to prove that I bought shoes from them in 2016 as suddenly didn't have my 2016 invoices to able them to process my claim (I have their email proving this). I found my 2016 receipt, and I did send it, now they asked me to bring both pair of shoes, requesting that they both have to be the same size (I also have their email proving this), while the invoices clearly show that I have a 9.5 and 9 sizes shoes.....I am just getting the run around...
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