Anaconda

Extremely Poor customer service at Anaconda - not too mention there were more staff standing around chatting to one another than there were customers in the entire shop.. I was greeted by a quick hi on entering the store but that's where it ended. Staff were lack luster and offered no sales assistance what so ever - I had to seek help on a number… Read more

of occasions - items I was thinking of buying but the customer facing service was 'nil'. I felt they thought they were doing me a favor by being there - the store was 'empty' of customers..

An extremely disappointing experience at this store tonight - the night Manager appeared to be at odds with having to treat its customers with a good customer experience - she seemed quite unimpressed by being there and quite frankly she shouldn't have been. An extremely non-customer Centric experience tonight - shame on you Anaconda. Departure from this store made me think twice about ever returning. Please do something about your staff Anaconda or lose your customer base - the staff at this store tonight need to wake up to themselves.

When attempt to return a faulty product, staff at the Geelong Anaconda Store were dismissive and unhelpful. They had little understanding of the return/ exchange process for the particular product, and they refused to acknowledge Anaconda had any responsibility for refund or exchange - they attempted to shift responsibility to the manufacturer. … Read more

There was no ‘customer service’ and no consideration of the disruption which had been caused by selling me a faulty product - they made me feel I was the one burdening them with a process they knew little about. I have lodged a complaint.

Attended Mt Gravatt Brisbane store on Sunday afternoon 5 July 2026. A gentleman (blond with mustache) was very patient and helped us to locate certain items. A lady at the middle service lane also showed us where rain pants were located. However, the good service we received were ruined when I was waiting at the counter to pay for the items. At… Read more

that time, there was only one lady ([Name Removed] according to my receipt) servicing the counter. She was servicing a gentleman in front of me. As I was next in line, I picked up the items I left on the unmanned counter next to me getting ready to be served once the gentleman in front of me was finished. This movement triggered [Name Removed] telling me to stay where I was. She said words to the effect of “All day I have been overcrowded by customers. I need some space”. Shocked by [Name Removed]’s comment, I told her I wasn’t moving towards her. In fact, I was about one and a half meter away from her. When I told her I was not moving towards her, [Name Removed] continued to stress that she was overcrowded by customers. Not a pleasant experience!

Purchased croc thongs, sole was wearing out within a week, we are travelling in WA currently and are 18 hr drive from a store. Anaconda online won't honour the warranty even though crocs said they should, unbelievable their refusal to take according action. Won't be shopping there ever again after spending heaps there previously

I was given a Dune 4WD 75Ltr Fridge freezer as a GIFT. It had cooling issues. I contacted through email and asked what could be done. Did i have a receipt. Well no it was a GIFT. So i was told without a receipt of proof of purchase they could not… Read more

help me. IDIOTS. Its there own brand name. Cant be bought anywhere else. So the 5 year warranty is a waste of time. So is Anaconda.

Thankyou to Tracy and Vicky for great customer service at anaconda at Mt gravatt store .They were very helpful and professional made my shopping experience enjoyable

My husband and l had an exceptional staff member Grant help us today at Anaconda shop in Warragul Victoria. 4/5/26 Grant went above and beyond with helping us work out what we needed in changing to a lithium battery in our caravan and the extra attachments we needed to go with it to make it all work, acdc battery charger and an mppt solar… Read more

controller that was needed. Not cheap items. His knowledge and patience was great, and questions we asked were answered. He was even quite late going for lunch because of us. The shop is very lucky to have a such an intelligent man who is happy to spend time to help out, because of Grant, we bought all the items we needed. Anaconda you are very lucky to employ staff like Grant.

I purchased a pair of sandals. I went to leave a review about them. It was a good review. I noticed while doing this the sandals were much cheaper elsewhere. I went back to store. I was refunded the difference +10%. I must’ve had a good day dealing with the person I dealt with that has a lot to do with your experience in store. I was just lucky I… Read more

guess from the reviews I’ve read it’s nice to deal with an honourable company that’s just my luck on the day. Best Hugh.

I bought a duffel bag from the Anaconda stand at a camping show on a weekend. When I opened it up that evening I found that that the stitching on one of the seams had missed one of the two sections of material. This meant there was a hole that I could almost fit my hand through. As that had been the final day of the camping show, I took the bag… Read more

and reciept to the nearest Anaconda store expecting a quick exchange. I had to speak to a Manager (about 18yo) and showed him where the line of stitching from manufacturing was clearly faulty. He was very rude and even suggested that I had done it myself (for what purpose?? and impossible without leaving a line of holes from previous stitching) then tried to claim they didn't have to exchange it. I stood my ground and he grudgingly exchanged the bag then suggested I shop elsewhere in future. No problem, I won't be back. I later found 2 family members (one is in his 80s) have had similar experiences, one at a different location. The entire large extended family have blackbanned Anaconda. Note, this was some years ago but I hadn't thought to put it on here until now.

After dealing with incompetent staff, then being false accused of abusive and threatening behaviour and calling out a staff member for attempting to intimadat me ,now supposedly reported to police and being banned from a store .but no documentation forwarded as requested ,but very eager to demoralise customers who call out their staff for… Read more

attempting to falsely accuse people !!! Zero customer service or accountability. Was no need for banning as I would never give anaconda any business anyhow and recommend o r hers do t he same !!

they did it to me again!!! purchase 4 x socks online...no problem transaction went thru okay. next day email from them saying they cant supply although the online stock was okay. I am sick to death of stores allowing transaction that cannot be fulfilled. its WRONG and should not be allowed. Now i have to wait to get my money refunded. the whole thing stinks. I will never shop at anaconda again.

Worst experience ever with click and collect. Online said it would be ready in 2 hours but apparently a glitch in system hasn’t been processed. Can’t say when it will be ready and the “customer care” can’t even contact store to verbally put my order through. No compensation available for inconvenience. Can’t go elsewhere as refund would take days. Unacceptable

My issue is with the security tags on items .. I walked into Anaconda and picked-up a basket ready to fill it full of fishing gear (eg spend prob $500 or more) .. but every decent item has a security tag stopping you from removing it from its shelf/rack ? No exaggeration, but the entire fishing line section had every rack locked-off via security… Read more

tags .. eg probably 40 racks. Similarly the lure section had another 50 shelfs fully locked-off and customers unable to remove from the shelf.

Look I get why as pilferage must be huge, but like many visits before this one, I stood there trying to attract the attention of a store person with no such luck.

So I had to say goodbye to the quality products and pick-up the crappy ones as I didn't have time to search the store for someone to personally escort me with each item I chose ?

So my question ? .. yes I'm sure these shelf locks reduce pilfering considerably, but is Anaconda in the business of product security, or actual retail sales ? eg whats the point of putting items on the shelf if they are physically locked-off to the customers and no staff to assist ?

I do wonder whether stores stock these quality brands however use them to lure unsuspecting people like myself into the stores and then sell them the more profitable lower quality brands ... eg I may as well have scales myself as Ive been taken hook-line-and sinker (worst pun yer I know) ... one word - Corporatism ... buy at local tackle shops and support the people doing the right thing by us all ... stepping off my soap box now as getting head-spins.

Parcel 1 arrived promptly through auspost. Parcel 2 is still sitting at label created and has not moved in over a week. Calls to the loosely named ‘customer care’ have been a complete waste of time. Promised to escalate and get back to me have not materialised. They do not have a clue where it is and seem pretty disinterested in helping. This… Read more

item is an icebox, not cheap, and I’m beyond annoyed. Do NOT order online with these guys, if something goes wrong support is non existent, they genuinely do not care.

I bought a Dune 8-Person Instant Tent, and the very first time I used it, the whole thing buckled and collapsed in light wind. It’s supposed to be an outdoor camping tent, so if it can’t handle a basic bit of wind, it’s completely useless and unfit for purpose. Simple as that. When I took it back to the Epping (VIC) store for a refund, the… Read more

customer service was non-existent. They took my tent out the back but failed to give me a single shred of paperwork or a receipt to prove they even had my property. Then it got ridiculous. The store called me later to deny the refund, claiming they set it up in a back room and a sheltered concrete loading bay and it stood up fine. Obviously it’s going to stand up in a sheltered concrete dock with zero wind! When I told them that wasn't a real test, the staff member basically called me a liar, told me "no wind would blow it over," and then sarcastically said "maybe a hurricane would." To top it all off, when I was originally in the shop questioning their return process, the assistant manager actually followed me out of the store and all the way into the car park just to keep arguing with me. Customer care didn't care either and just backed up the store's useless "indoor test." I’ve left the tent there and officially lodged a formal dispute with Consumer Affairs Victoria. Anaconda would rather insult their customers than fix a faulty product. Do yourself a favor and bypass them completely.

Convoluted account and delivery address system. Online checkout doesn't work. "Proceed to secure payment" goes to the home page. "Contact us" page is FAQs. Chat box in the bottom right corner is for chatting with a bot. Bot says a way to contact a human is to go to the Contact page, where there's FAQs and the bot. Bot says another way is phone,… Read more

but it's 5.25pm on a Sunday. Was supposedly one click away from spending $330. Now reviewing where to spend.

Ordered two rods click and collect. Being in a regional area I had a 3 hour round trip. When I got there the rods weren’t the right ones. Basically just offered me a refund and an apology. Terrible customer service Show details

The problem with Anaconda Online is two-fold: 1. Their customer service is really bad. They keep saying they've referred the problem to the relevant team regarding your delivery. That team is non-existent. 2. What it really means is they've sent an email to their courier company, in this case, Aramex. Yes, the worst couriers in Australia,… Read more

especially if you live more than 11.4 kms from a regional city CBD. Aramex do not respond to most emails, including mine. So the item never arrives. Fortunately, I paid with PayPal and was able to organise a refund via them. In-store, Anaconda are great if something is in stock, but their online store is not competitive and lacks real leadership.

Staff are young dumb and completely incompetent and probably the laziest dough heads I’ve ever encountered, I don’t know what’s this company problem with stock control or lack of it, seems every time you see online something is in stock in stock the staff are too hopeless and lazy to actually find it out the back and will just lie to you and say… Read more

we don’t have it! Don’t know what happens back there they probably just go on their phones and don’t even try to look or they are so badly run stores they can’t organise a bloody thing back there!

Very rude person in Narre Warren store. I contacted them over phone to enquire about my order that was placed in store a week ago. The person on the other end wasn’t polite during the call. I wish I didn’t went to their store in the first place. Show details

Tried to buy somethings online from their store and spent ages trying to buy as a guest as i didn’t want an account stupidly hard wouldn’t accept my phone number said incorrect address but no place to fix it and address was correct so hard I gave up logged onto Amazon bought the same thing in seconds , if you want ppl to buy your products make your online site easier to buy with as it sucks .

Terrible customer service. Logged 3 tickets to ask the status of a package. Tracking showed the package was "ready for pickup" for more than a week. Their only reply was that they were happy to have received my request. Only after physically going to an Anaconda shop and escalating it there was the package shipped the next day. Customer service replied 7(!) days later that the package had been shipped... Thanks for nothing.

I bought an OZTrail 80L fridge/Freezer from Anaconda West Burliegh Qld and i tstopped working. I returned it on 29th Dec 2025 under warranty and waited 3 weeks I phoned 5 times but phone was never answered and emailed twice more to check what was happening. A guy called [Name Removed] phoned me and said it could not be repaired and they would… Read more

refund or give me a store credit. He also said he would call the next day but didn't. one week later i went to the store one half hours drive away and spoke to a manager Darwin who ok'd a refund, that was yesterday 30th Jan 2026 .I saw the money go into my account and the balance reflected that. but one day later the money is gone and there's no sign it was every deposited other the phone notification i recieved. I spoke to my bank and they say that Anaconda has cancelled the refund and somehow removed all trace of it ever happening.