Anaconda

Bought a pair of waterproof Columbia boots 5 years ago from Anaconda for hiking, "Newton Ridge Plus II waterproof Mid Hiking boots "Fantastic boots, so good, that when they wore out recently I promptly bought the identical boots at Anaconda using my birthday $20 voucher. Unfortunately the new boots are not the slightest bit waterproof in spite of… Read more

the claim to the contrary on the boots. I took them back but was not refunded the total price - my $20 voucher was not included in the refund. I was asked to write a review on the Anaconda website, but they did not publish it. Unfortunately I no longer trust the Columbia or Anaconda brands

Waiting in my car while a friend was shopping (outside the store at Cambridge, Tasmania), the bass "music" from the store so penetrating that I had to put ear plugs in. Why is this level of noise necessary? Show details

Dune fridge advertised as rrp $500 on 'special' for club members at $249. The rrp made this look like a quality fridge as a discount price, and that's the proposition I purchased. Turns out this was a faxe discount. The rrp was always just $249. So I purchased discount quality at full price. A purchase I would not normally make. This is… Read more

deceitful. They refused to remedy this. The regulator refused to do anything about it. Be very careful of their club specials, it may just be a steaming pile of .........

After dealing with incompetent staff, then being false accused of abusive and threatening behaviour and calling out a staff member for attempting to intimadat me ,now supposedly reported to police and being banned from a store .but no documentation… Read more

forwarded as requested ,but very eager to demoralise customers who call out their staff for attempting to falsely accuse people !!! Zero customer service or accountability. Was no need for banning as I would never give anaconda any business anyhow and recommend o r hers do t he same !!

We are refugees from Kings 4x4 eletrical products. We have found that anything electrical over $30 is basically a throw away item if Kings deigns to refund for the product fault. We have had a 110 litre fridge die and last week the 2x300ah lithium batteries decided not to charge, and die. I went to Anaconda West Ipswich to buy 2x 300ah new… Read more

batteries. We need them as we live off grid and use solar for charging. This was on Corey at Anaconda gave us a great price for 2 Dune batteries. So much so we could buy a Dune 30litre drawer fridge freezer without stretching the bank too much. He also gave us a discount on the fridge freezer as it was a display model. His customer service was a refressing change from the "could not care less" attitude of Kings. He has made a convert to Anaconda of me. Would I recommend this store? Definitely yes. 10/10

Went in to buy a pair of hiking shoes in Hervey Bay, Qld. Kym the salesperson working there was so incredibly helpful, to the point I would go back again to buy anything related if I could get service from her again. Very knowledgeable, patient, helpful sprinkled with a bit of humour. Awesome service. Show details

Anaconda Midland staff were Really helpful when my 80l Oztrail Dual Zone fridge broke. It was still under warranty. I was initially told the fridge needed to be assessed by an authorized repairer before a refund could be given. I explained to the staff member at Anaconda Midland that I lived approximately 50 minutes away from the repairer and it… Read more

was not financially worth 2 return trips to the repairer for a fridge which was under $500 dollars and still under warranty. They agreed and spoke to Oztrail regarding my situation. as I no longer had a receipt they found it on their system and printed it off for me. I have since received a full refund and purchased another fridge from them. A big thanks to the helpful staff at Anaconda Midland

Called to ask if they had a particular product as I was 10 minutes away from them. Was told they had plenty in stock. Went to the store was ignored at the desk,then I was served by a young girl who had no idea of that product and asked for the name of it. I then heard the guy I spoke to on the phone say, ‘oh they are out the back did you just… Read more

call? I then had another staff member at the desk, looked like the boss as he was giving orders to staff , he said to me across the desk’ so did you put it aside , ask us to hold it or ‘? I said I just called 10 minutes ago. Completely rude , they were unfriendly, no smiles or customer service skills , they need to learn this skill , and I just spent $150 in their store , oh it’s the hoppers crossing store !

I went in to Anaconda Bairnsdale, Vic today (27/9/26) in order to claim a $20 birthday gift voucher Anaconda had sent me. The only condition on the voucher was a minimum spend of $100. It says on the voucher " Here's a $20 gift voucher for you to spend on ANYTHING you'd like". I decided to get a $100 gift card as I wasn't sure what I wanted and… Read more

the voucher expired today. The transaction was processing then an apparent manager came along and said it didn't apply to gift cards - so "anything" in anaconda speak doesn't mean "everything". I refused the gift card. In future, if I need something for the boat or fishing, the only time I'll go into Anaconda will be to view some products & I'll buy them online. Anaconda can go to buggery!!!

⭐ 1 STAR — TERRIBLE CUSTOMER SERVICE Absolutely disgraceful experience. I was charged $19 for delivery of a fridge that I did not receive, yet this company refused to refund the delivery fee. I raised the issue, and even after it was escalated to a supervisor, they still refused to resolve it. Instead, I was told the matter was closed and would… Read more

not be reconsidered. It is not about $19 — it is about honesty, fairness and accountability.

The fact that this company is willing to damage a customer’s trust and goodwill over $19 is astonishing.

When something goes wrong, this is how they choose to treat their customer: hide behind “policy”, refuse to listen and simply close the complaint.

Absolutely unacceptable.

I would not recommend this company to anyone who expects decent customer service or fair treatment.

⭐ One star because zero stars isn’t an option.

Extremely Poor customer service at Anaconda - not too mention there were more staff standing around chatting to one another than there were customers in the entire shop.. I was greeted by a quick hi on entering the store but that's where it ended. Staff were lack luster and offered no sales assistance what so ever - I had to seek help on a number… Read more

of occasions - items I was thinking of buying but the customer facing service was 'nil'. I felt they thought they were doing me a favor by being there - the store was 'empty' of customers..

An extremely disappointing experience at this store tonight - the night Manager appeared to be at odds with having to treat its customers with a good customer experience - she seemed quite unimpressed by being there and quite frankly she shouldn't have been. An extremely non-customer Centric experience tonight - shame on you Anaconda. Departure from this store made me think twice about ever returning. Please do something about your staff Anaconda or lose your customer base - the staff at this store tonight need to wake up to themselves.

When attempt to return a faulty product, staff at the Geelong Anaconda Store were dismissive and unhelpful. They had little understanding of the return/ exchange process for the particular product, and they refused to acknowledge Anaconda had any responsibility for refund or exchange - they attempted to shift responsibility to the manufacturer. … Read more

There was no ‘customer service’ and no consideration of the disruption which had been caused by selling me a faulty product - they made me feel I was the one burdening them with a process they knew little about. I have lodged a complaint.

Attended Mt Gravatt Brisbane store on Sunday afternoon 5 July 2026. A gentleman (blond with mustache) was very patient and helped us to locate certain items. A lady at the middle service lane also showed us where rain pants were located. However, the good service we received were ruined when I was waiting at the counter to pay for the items. At… Read more

that time, there was only one lady ([Name Removed] according to my receipt) servicing the counter. She was servicing a gentleman in front of me. As I was next in line, I picked up the items I left on the unmanned counter next to me getting ready to be served once the gentleman in front of me was finished. This movement triggered [Name Removed] telling me to stay where I was. She said words to the effect of “All day I have been overcrowded by customers. I need some space”. Shocked by [Name Removed]’s comment, I told her I wasn’t moving towards her. In fact, I was about one and a half meter away from her. When I told her I was not moving towards her, [Name Removed] continued to stress that she was overcrowded by customers. Not a pleasant experience!

I bought a duffel bag from the Anaconda stand at a camping show on a weekend. When I opened it up that evening I found that that the stitching on one of the seams had missed one of the two sections of material. This meant there was a hole that I could almost fit my hand through. As that had been the final day of the camping show, I took the bag… Read more

and reciept to the nearest Anaconda store expecting a quick exchange. I had to speak to a Manager (about 18yo) and showed him where the line of stitching from manufacturing was clearly faulty. He was very rude and even suggested that I had done it myself (for what purpose?? and impossible without leaving a line of holes from previous stitching) then tried to claim they didn't have to exchange it. I stood my ground and he grudgingly exchanged the bag then suggested I shop elsewhere in future. No problem, I won't be back. I later found 2 family members (one is in his 80s) have had similar experiences, one at a different location. The entire large extended family have blackbanned Anaconda. Note, this was some years ago but I hadn't thought to put it on here until now.

Thankyou to Tracy and Vicky for great customer service at anaconda at Mt gravatt store .They were very helpful and professional made my shopping experience enjoyable

they did it to me again!!! purchase 4 x socks online...no problem transaction went thru okay. next day email from them saying they cant supply although the online stock was okay. I am sick to death of stores allowing transaction that cannot be fulfilled. its WRONG and should not be allowed. Now i have to wait to get my money refunded. the whole thing stinks. I will never shop at anaconda again.

Worst experience ever with click and collect. Online said it would be ready in 2 hours but apparently a glitch in system hasn’t been processed. Can’t say when it will be ready and the “customer care” can’t even contact store to verbally put my order through. No compensation available for inconvenience. Can’t go elsewhere as refund would take days. Unacceptable

My issue is with the security tags on items .. I walked into Anaconda and picked-up a basket ready to fill it full of fishing gear (eg spend prob $500 or more) .. but every decent item has a security tag stopping you from removing it from its shelf/rack ? No exaggeration, but the entire fishing line section had every rack locked-off via security… Read more

tags .. eg probably 40 racks. Similarly the lure section had another 50 shelfs fully locked-off and customers unable to remove from the shelf.

Look I get why as pilferage must be huge, but like many visits before this one, I stood there trying to attract the attention of a store person with no such luck.

So I had to say goodbye to the quality products and pick-up the crappy ones as I didn't have time to search the store for someone to personally escort me with each item I chose ?

So my question ? .. yes I'm sure these shelf locks reduce pilfering considerably, but is Anaconda in the business of product security, or actual retail sales ? eg whats the point of putting items on the shelf if they are physically locked-off to the customers and no staff to assist ?

I do wonder whether stores stock these quality brands however use them to lure unsuspecting people like myself into the stores and then sell them the more profitable lower quality brands ... eg I may as well have scales myself as Ive been taken hook-line-and sinker (worst pun yer I know) ... one word - Corporatism ... buy at local tackle shops and support the people doing the right thing by us all ... stepping off my soap box now as getting head-spins.

Parcel 1 arrived promptly through auspost. Parcel 2 is still sitting at label created and has not moved in over a week. Calls to the loosely named ‘customer care’ have been a complete waste of time. Promised to escalate and get back to me have not materialised. They do not have a clue where it is and seem pretty disinterested in helping. This… Read more

item is an icebox, not cheap, and I’m beyond annoyed. Do NOT order online with these guys, if something goes wrong support is non existent, they genuinely do not care.

I bought a Dune 8-Person Instant Tent, and the very first time I used it, the whole thing buckled and collapsed in light wind. It’s supposed to be an outdoor camping tent, so if it can’t handle a basic bit of wind, it’s completely useless and unfit for purpose. Simple as that. When I took it back to the Epping (VIC) store for a refund, the… Read more

customer service was non-existent. They took my tent out the back but failed to give me a single shred of paperwork or a receipt to prove they even had my property. Then it got ridiculous. The store called me later to deny the refund, claiming they set it up in a back room and a sheltered concrete loading bay and it stood up fine. Obviously it’s going to stand up in a sheltered concrete dock with zero wind! When I told them that wasn't a real test, the staff member basically called me a liar, told me "no wind would blow it over," and then sarcastically said "maybe a hurricane would." To top it all off, when I was originally in the shop questioning their return process, the assistant manager actually followed me out of the store and all the way into the car park just to keep arguing with me. Customer care didn't care either and just backed up the store's useless "indoor test." I’ve left the tent there and officially lodged a formal dispute with Consumer Affairs Victoria. Anaconda would rather insult their customers than fix a faulty product. Do yourself a favor and bypass them completely.

Purchased croc thongs, sole was wearing out within a week, we are travelling in WA currently and are 18 hr drive from a store. Anaconda online won't honour the warranty even though crocs said they should, unbelievable their refusal to take according action. Won't be shopping there ever again after spending heaps there previously