Vic OffRoad

Stay well and truly away from this so called business they avoid your calls emails and nearly have had my caravan completely burnt to the ground over there products specifically solar panels avoid at all cost crap customer service no refund soon as you buy no returns

Good fit around rail works well without having a rack to mount awning

I choose the wrong size unfortunately but delivery and price were excellent.

Great mirrors, easy to install, field of view greatly improved. Look wicked on the truck

Terrible experience. Purchased a canopy through their website. They provided tracking on the 3rd of March stating it had been picked up from their Altona location...10 days later...and with it only having to travel 1 hour as I'm located in Ballarat it still hadn't arrived. I found their customer service to be pathetic and slow in response to my enquiries. I will not be back and will recommend others don't waste their time....

Purchased a pair of San Hima Gen1 towing mirrors for a 2009 Toyota Prado 150. Delivery was prompt. Manufacturing quality of the items was just ok. Fitted the mirrors however the wiring loom doesn’t fit the factory loom. My model is the 2 door ZR which has built in sensors on the original mirrors. Called Vicoffroad but couldn’t get through, sent an… Read more

email advising of the situation but after a week, no response. What a pity they don’t advise customers that the mirrors won’t fit all models. What a pity their customer service in this instance was non existent! Never using VICOFFROAD again!

installed them on a draw and One of my sliders was faulty so doesn’t slide properly

I needed some replacement stabiliser legs for my caravan which i ordered from Vic Offroad. They arrived in a week, were complete and good quality and the price was cheaper than anywhere else that i searched. Its nice to have a good experience when ordering online. Would highly recommend.

This 180 awning is a 10/10 as well is the customer service! Super fast delivery, product “how to” manual was super easy to follow and my camp trips just gotten better than before

First time buyer. Poor service and misleading advertisement. They didn't mention that shower tent holding latch is optional. However, its shown in the ad. It was posted to me later. It arrived after my camping trip.

Kiwi Master floor mats for current model Ranger - great fit, much better coverage of the foot/pedal area than Ford floor mats. Delivery and service from Vic Offroad was great, no complaints at all.

Exactly what we required for replacements on our caravan. Fast delivery and fitted like they meant too. very happy with the product.

Received this item well packed and good instructions. Used on two different battery types and worked great on each

The quality is not great. Was expecting something better but could have gone to Bunnings for the slides.

Great quality, fast delivery, and very clear communication. Could not recommend any higher

Great products at a good price. Quick despatch. Good range of products.

Great to deal with you,and you have a great range of products

TERRIBLE AFTER SALES SERVICE - CANT CONTACT THEM! – Terrible after sales service. I purchased an Atempower Solar Blanket with a solar charge controller. Used the blanket once before storing for 10 months. Used the blanket a 2nd time and the controller doesnt work. I've tried calling the company phone number (03) 9360 0501 five times in the past week and continually get "All our staff are… Read more

currently attending to other calls ........" No matter what time of day and even after hours you get the same message. Dont bother leaving a message because they wont ring you back. Have even sent them an email to their customer service - Joke! Ive purchased 4 items from them spending over $1200. Seems they are only too willing to take your money but forget about it if something goes wrong. I've more items to buy but there's no chance I'll spend another cent with this business.

Item Return – Ordered part for my 2020 Navara that did not suit. This company was great to deal with. Gave me a total refund including return postage back to them. Good service and no problems with the return process.

Vic offroad review of the worst customer service – Unfortunately they did not tell me the truth about sending me the wrong product. I tried to resolve the issue but they are so dishonest. The manufacture company has confirmed that they had scope to admit their deception and resolve the matter, unfortunately I ended up writing a review about my disappointment.

Vic off-road San Hima review and poor conduct – Poor after sales support. The level of service was terrible. I won't shop there again, you can't trust that you will be looked after once your payment is made, especially with San Hima brand products. Very disappointed.

Waiting, waiting, still waiting…… – Purchased a San Heima Bike Carrier in March 2024, it was delivered with a broken bracket, so bikes unable to be secured, so it can be used, immediately on delivery sent a photo and requested replacement bracket, it’s now 17th May 2024 and I’m still waiting on the replacement, I haven’t received it and have had to put off leaving on LSL while I… Read more

continue to wait, they don’t return calls and sent an email stating delivery would be mid May, still waiting….. I wrote a review for their site, which they failed to post. So disappointed to be dealing with such an unprofessional outfit, if you read this review, spend your hard earned coin, somewhere else, this mob will only give you grief if you have any issue, so surprised they are still in business if this is how they deal with customer issues…

Very very very bad communication – Very very very bad communication.will not answer back emails. Item description was a little over the top so was disappointed in product. Emails seemed automated as had the same beginning evertime..."sorry to bother you" and my reply was never read as they were asking the same questions.. they offered a full refund and now nothing...they are ghosting me

Exceptional customer service – Had an issue with a folding solar panel so sent an email to their customer service section , received a response within 10 minutes and after sending images received a replacement within 7 days.

Good service – I bought a shower tent and there was a little scratch. I just sent an email to describe the scratch. They directly gave me another one without asked me to return. That is the decent company.