Andersens QLD, Noosa

Excellent customer service and high quality product – Fabulous service, excellent communication, very happy with the final product and recommendation. Jo helped us choose the carpet that fitted in with our budget and assisted with colour choices. The carpet is very soft, and we have had many compliments on the colour choice. Jo and Em made the decision process easy and helped ensure that we were very… Read more

happy customers. I wouldn’t hesitate to recommend them to any potential customers. I love waking up each day and walking on soft carpet its beautiful. Thanks Jo and Em.

Demeaning undertone noted – I have had all my carpet and flooring from Andersens in the past and have found them very professional. But will not be using them again after I have just had a very demeaning conversation with a team member there. I know she thought she was helping me with her comments but really wasn't. My builder sent me with the task of choosing flooring… Read more

and getting samples. I was met with a wall of questions and how it just wasn't possible blah blah blah.... I think they have had a change of owners, and this is very much apparent. Flooring Xtra were so helpful.

Perfect vinyl floor – We are renovating an older unit at Coolum with outdated tiled floors. Andersens suggested a 3mm Ardit flood over the tiles to level surface and then a glued vinyl on top. No jackhammering or mess!!!!! Amazing result, 2 days to install and tiles can be lifted and replaced if damaged, perfect for a rented property Thank you, Jo and Nick the installer Show details

Great service – The sales team where so supportive after we experienced liquid damage to our house. They helped us to quickly measure and fit our carpet at a very difficult time and worked well with all our constraints. They gave great advice about our insurance claim. The 2 men who laid our carpets were very respectful and kind and the finished product was excellent.

Excellent service – I found Jo absolutely amazing: 1. Jo went out of her way to help me get water damage to the floor fixed. Jo contacted several floor layers who were booked out a couple of months in advance to assist and persisted over several weeks until the job was completed. Jo’s kindness was greatly appreciated. 2. Jo has also had the carpet replaced in the… Read more

bedrooms. Again I really appreciated this. I received several telephone calls from other staff members during the process. Great customer support from beginning to end of the process. The team represents among the highest levels of customer service I have experienced. I would recommend them unreservedly.

Nightmare from hell – Absolute nightmare. We spent $11500 on Engineered flooringin our brand new dream home with Andersens. It bounces and squeaks and creaks so badly it sounds like we are walking on Corn Flakes with every single step. When we asked Andersens to come and have a look they refused instead sending a rep from the supplier who told us that we were making… Read more

the whole thing up and refused to fix it. I am still battling with them for the last two years and it has been a nightmare. It is that bad that a real estate agent told us he could not sell the hoe unless we rip it out. I cant believe what Andersens has put me through.