Camile & Stone

Camile & Stone

 Verifiedcamileandstone.com
Camile & Stone
3.9

439 reviews

PositivevsNegative
72% · 314122 · 28%
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Return Claim MadeYes · No
Warranty Claim MadeYes · No
Product Quality
3.6
Shipping
3.9

Reviews

439 reviews
Wendy
WendyLaunceston, TAS
  Fair Incentive

Pearls xxx

I have just received the most beautiful pearl necklace xxxx I will be buying all of my jewellery and gifts from Camile & Stone xxx Show details
Soph
SophGreater Melbourne (Metropolitan), VIC
 

Lovely

So lovely! Will buy from here again, would recommend, customer service is very helpful too! Show details
Ellie p
Ellie p
 

Terrible quality and service

Absolutely terrible quality jewellery and customer service. Received an item less than 6 months ago a gold necklace to be specific which turned completely silver in less than three months from receiving. No accountability or help and are asking I pay $40 to post the necklace back to them for review!!!! Absolutely outrageous do not buy
Unhappy
Unhappy
 
Disappointing
Disappointing
 

Terrible. Appalling

BEWARE OF THIS BUSINESS DO NOT DEAL WITH THEM...They advertise in NZ but are in Australia. Please read reviews of genuine people who have taken time to air their grievances. If you place order and request cancellation straight away they will still send immediately to you. You end up paying return costs international and fees. Unopened and unused items warrant full refunds. Ripp off merchants!!! Show details
Lucy
Lucy
 

Shocking service

Awful service. Requested an exchange and took nearly 2 months due to back and forth communication on their end. Kept asking for the same details and permission over and over again. Complained about the service and received no apology or acknowledgement of frustration. Got an automated response in return and then asked to leave a 5 start review … will never buy from here again
Martina K.
Martina K.
 

Great customer service!

I contacted customer service after receiving the wrong product and they contacted me super quickly and resolved the issue! 10/10!
UK order
UK order
 

Extremely slow delivery, and poor customer service

Absolutely appalling service- delivery took a whole month, and customer service was absolutely terrible. When I sent a complaint, I was sent the tracking link with no explanation or apology. Clearly cannot stick to promised delivery timescales, and cannot handle international orders despite the 7-14 day window promised on their website. Won’t order from her again, and would not recommend to anyone, esp if this is needed for a special occasion. Show details
Belle
Belle
 

Earring replacement

My earrings broke and I was so upset because they are genuinely my favourite earrings I’ve ever bought and I wear them everyday, I contacted camile & stone and they were happy to replace my earrings for my free of charge. It’s service like this that makes me so happy to return to shop there for my jewellery. Thanks guys!!!
Samantha
Samantha
 

Good products and service

Excellent prompt order issue resolution. Quality products. I was hesitant with some reviews but these are very high quality items. Show details
Zareen
ZareenSydney, NSW
  Fair Incentive

Helpful and efficient

Camile and Stone team were very helpful with my purchase that was faulty they arranged a quick and easy solution of store credit. Show details
Product Quality
Shipping
Kellie
Kellie
  Verified
Kalani
Kalani2 posts
 

10/10

Fantastic customer service, prompt response and understanding of issue when necklace broke due to manufacturers issue.
Megan B.
Megan B.Sydney, NSW2 posts
 

Amazing service

Love C&S jewellery. Had a little issue with an earring not clipping and they sorted it and replaced immediately. Amazing customer service Show details
Mel
Mel
 

Great customer service

I contacted Camille and Stone as my new earrings started to fade. They were quick to respond and have sent me a free new pair. Excellent customer service! Show details

Questions & Answers

KBH
KBH

Has anyone been able to get a shipping address and return an item to this company? Did you actually get your money back?

Linda
Linda  

They don't even reply back or give you any details. Refusing to refund as well. I'm sorry you got scammed like everyone else here.

Angelica
Angelica  

Yes I agree, they are very dodgy company Out to scam as many people as possible. Customer Service is non-existent and you can forget about getting your money back.

Son S.
Son S.  

I just got stung!
Chasing delivery and no response to emails. No phone number to call and speak to anyone.

Details

CategoryOnline Shops and Jewellery Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $99
Labels Sold Own Label
Buy Now, Pay Later OptionsZipPay / ZipMoney
Offers Repairs & ServicingNo
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Contact info for Camile & Stone

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