Anker

3 weeks ago, i purchased 2 x power bank plus 2 x 400w solar panels and 2 x charging cable, they are send me power banks in 5 days, 7 days later solar panels and no news about charging cables, i emailed to they about it and I got good surprise, charging cables are discounted product and no more in the market, wurst thing is you have only one chance… Read more

get help every 24 hours one reply, WF! I spen $7000.00 in one purchase and im stucked on backyard business i have to search where i can get or most likely i will contact ACCC for full refund for rest of the unit opened items. People, dont use this rubbish place.

Poor experience over Christmas. I ordered two wireless chargers as presents for my children on the 14 Dec. After chasing up for a delivery update I was told the order was ready. A few days later I was informed the items were out of stock with no future stock planned. Other than being offered my money back, I have been offered a %10 discount on… Read more

future purchases which is a really poor and hardly sufficient given the circumstances and that I can get a 10% discount code off a coupon. Disgruntled customer.

Customer support and Al. Good product AI support not acceptable So hard to communicate with you and your AI actually.. impossible it happens every time I think you’re support is joke I apologize, but I have to put a negative review about Anker support everywhere just because you guys lazy and don't care about your customer such a good product but bad support

Unparalleled service:I had problems with getting my AirPod charged on the Anker charger although the Apple Watch was charged quickly. When complaining to Anker, they responded immediately and gave me suggestions for improvement. When those didn’t work, my money was refunded.

Their website advertises items as "in-stock and ships in 1-2 days" but 22 days later and still hasn't shipped and no confirmation or updates. Terrible and false advertising as the same items are still advertised as shipping in 1-2 days. Show details

Excellent product 737, Lousy Trade practices. Easy to navigate. Charge you without options and no consideration given. No flexibility to change mind. Too much “Red Tape” Good Luck on choice! Show details

Poor experience anker website purchase – I bought anker 250w online from anker site on November, still its not delivered. I like anker products and like their quality as well . But never buy from their website better to buy from third party sites . You will never get approximate delivery date or any information. Poor customer service. They will send a mail with useless excuses

DO NOT order from their website! – I placed an order directly through their website with an indication that my items would be shipped within 3 business days. However, it's now day 5 and my order still shows as 'being processed'. Despite contacting customer support, I received only a generic email response stating delivery could take up to 7 business days, without any attempt to… Read more

address my specific order. Clearly, if they claim my item will be delivered within 7 business days, they should have shipped it by now, right?

I will not purchase anything from them directly in the future. There is no phone support and only email which will go unattanded.

You would need to try and be this incompetent – Easier to just post my final email regarding this business. You failed to address the original issue in a timely manner, you failed to understand the issue correctly, you acknowledge the fault was on your side but incorrectly identified the issue until it was repeatedly explained over several emails, then you fail to accept a fair compromise… Read more

(which was no more than the original purchase) which only resulted due to your own website that apparently you couldnt even find.

I am not sure if this is some kind of setup for a prank show or this is how you actually think business should be done.

Fantastic service and a great product – Fantastic service and a great product. I bought from the myanker website and my purchase was delivered in two days. The security cameras are great quality and the picture is fantastic. Very happy with Anker.

Expensive RobotVac Unreliable – Got a RobotVac X8 $1,299 did very good job clean however after a year it started playing up, unit lost power during operation. MyAnker support started good then gone silent and no solution. $1,299 down the drain after a year of use, can’t even fix it. Show details

Excellent service and cable – I ordered my cable in the morning and in the evening I already had my tracking number. Next day the cable was dispatched. On the 3rd day I received my cable. Item was despatched from Sydney going to within NSW. Today I tried it and it works fine. You can't fault the speed of delivery or the quality of the item. Thank you. Show details

Bad support, worst warranty in the market – I have purchase one of the most expensive itens from Anker, model a1291. Both type A ports stopped working at once! I tried resetting it using their own instructions, it did not work, I called support a couple of days later, after 5 days waiting, their support provided a " sorry" your warranty expired 48 hours ago, we can't replace it, but we… Read more

can provide u with a 20% discount to buy a new item, that is because you are a VIP client! A time bomb warranty ! Worst, everybody can get 20% off from their website, and they say I am considered VIP. I ll never ever buy anything from them ever again period., worst warranty in the market!

Don’t Purchase any Anker Products! – Bought and expensive power bank thinking it would be high quality, I was so wrong! Power Bank failed whilst in warranty period and I tried to submit my warranty claim via their “easy” webpage. The webpage didn’t work and wouldn’t let me submit my claim. Finally after months of trying their page I gave up and sent an email with a screenshot of the… Read more

error on their webpage. Anker replied and informed that my unit was now just out of warranty and refused to provide any support. After numerous emails I have decided to lodge a complaint to the ACCC regarding this company and their faulty product. Beware of Anker products, buy an alternate!

Not worth the price – Was a big fan but now products either fail and stop charging at the same level. Lost account and details of all my sales. Lost my email too... Only one email it could be. Product are good for first 6 months.. I could not of cared for there products more. Very disappointed. Cheaper products out there that are just as good. Show details

Sketchy AF company – Sketchy AF company with how they handle customer data and recordings on their servers from eufy cameras, and continue to use Linus and LTT to advertise their products despite being publically disendorsed by them months ago. Show details

Terrible product, terrible customer service – I bought a top end charging bank for ~$170 AUD thinking that this would be more reliable than my past, cheaper banks. I was wrong, within 6 months & a handful of uses, the charging bank suddenly stopped working. I then reached out to customer support for a replacement/refund. We opted for a refund, and then they ghosted me. I’ve followed up FOUR… Read more

times via email for a return shipping label, and still no response. At point of writing this, the issue is not resolved. I guess I’ll have to follow up for a FIFTH time likely via phone.

Steer away from this company at all costs - both the product & service is horrendous. And they are not cheap. Very very disappointing.

Excellence Plus – Soundcore motion plus - The facts - excellent value excellent design excellent battery life excellent water resistance excellent quality and most importantly excellent sound. One of the best portable bluetooth speakers on the planet. Show details

Service is none-existent – I bought a EUFY $ECURITY 2C 3-CAM KIT late last year for my property and home. I wanted to add another Security Camera System that works as a CCTV monitoring system. Reasons being, most Home Alarms with Outdoor Wi-Fi Security Cameras are very limited. One cannot set the cameras straight out past ones property boundary as most home kits are… Read more

compromised as to limited storage capacity and are motion / infrared based. If cameras are facing past ones property, the alarm will activate continuously due to passing traffic, etc. Basically, what I was looking for was a CCTV camera system that is also motion / infrared based but works like a dash cam, with a choice of SD memory card size up to the user. Or, a built in memory that will store for up to 6 weeks before rotation. I did not require a alarm or alert feature - but if this was a standard feature, I wanted to be able to deactivate it. I wrote to Anker four times requesting information in this regard and not once, did they bother to respond. So much for Eufy, so much for Anker - especially when considering I was a potential customer. I will not be supporting this company or their products in future.

Anker products are amazing! – The reason I chose to rate Anker four stars is because Anker is amazing and it is worthy of 5 stars BUT Anker doesn't ship to my country and therefore I have to purchase all their products via Amazon. also, I made the mistake of ordering the wrong item and unfortunately, the Anker support team didn't reply to my emails didn't know if this issue… Read more

could be resolved or not, but surely after 10 minutes of buying an item they could do something right? but inevitably great products use my PowerCore 26800 every day and my 60W powerport 6 not so often.

Review of power bank 5200 mah – I got a Anker Astro E1 5200mAh Power Bank from Catch of the day site it’s good but it takes 5 h to charge fully first time Very good it weighs less then my heavy power bank And I really like it decided to give it to my cousin Show details

Dodgy powerbank – Bought a powerbank for $50 didn't last 1 year before it died out. Will never buy anker products ever again. I have 5 year old powerbanks that do a better job Show details

Best ever Bluetooth speaker – I bought this anker Bluetooth speaker online and its the best Bluetooth speaker in the market.It has an excellent battery backup and the playtime is 24 hours and the sound quality is amazing.Very happy snd satisfied with the product. Show details

Anker Power Bank – Bought this from Amazon. Very easy to order and pay. Incredibly quick service. Here within days. Read quite a few reviews about numerous power banks and decided on the Anker 13000 after a few days. I must say this product is very neat and compact. Even comes with a traveling pouch. Quick to charge up and can supply my Samsung S8 4 times before… Read more

itself needs re-charging. Has two USB slots for convenience....so can also plug my laptop other devices into it at the same time. Has 4 blue lights that show when fully charged and they diminish are charge is used up. Overall a very good product and highly recommended.

Products are good - communication non-existent - ripoff postage – Ordered a cable for the first time, postage was $10 so I assumed a 500g express post satchel would be used. Received shipping information the next day at 9PM, according to Auspost tracking they received the details at 4PM, 24 hours after I ordered it, so vendor left putting it in the post until the end of the next day, and worse yet the… Read more

tracking number I received was for regular post which costs $8 - so the vendor pocketed $2? And it has to be signed for - never chose this option.

I emailed straight after ordering to confirm some details, no response, 24 hours later received the above information.