Annke do not honor the warranty
I tried to make a warranty claim, based on their advertising of the product. Annke do not honor the warranty, in fact the warranty is only three months. So, I have a dead system 6 months old and Annke customer support say... so sorry the warranty is for technical support only.
I don't think this stands up under consumer law, but that makes no difference to them. Id give them zero stars if I could
Worst customer service and poor quality
Sannce camera failed after two years and they have advised that there is no replacement available in Australia so I asked for an overseas agent and they just advise the camera is not replaceable. call centre and support are hopeless. Don’t waste your money on poor quality goods and service
on installation DVR would not work
on installation DVR would not work contacted ANNKE who said I would have to buy a new unit from them as it was older then 30 days, there web site says 12 months warranty. I indicated that it was a manufacture fault. would advise against buy any of there products.
Annke, hardware support is non existent!
Hi, I bought an 8 channel NVR unit on 25-4-18 (N48PI). But it has stopped working, with no video output from unit. Power light comes on only, all peripherals are fine. The 3 year warranty has turned out to be tech advice only.
" We offer 3 year warranty and 30-day return.
We provide technical support within three years but cannot accept free returns if more than one month.
So sorry that the free replacement service is unavailable for your order now."
Plainly this is illegal.
They had the hide to ask me to buy another unit as I was a good customer!
Don't buy Annke or Sannce products their warranties are worthless.
Annke also trades under the name of Sannce. They sell rubbish CCTV systems. It is true what others say about their warranty. I had the misfortune of buying one of their POE CCTV systems with NVR and cameras through Ebay. Mine failed well within warranty (just 9 months after I purchased it). Their support people troubleshooted the issue and acknowledged the unit was dead but refused to do anything. They had the gumption to even ask me to buy another whole system. Their tactics are to keep refusing and refusing until you are worn down and just gi...ve up. Neither ebay, paypal or my bank (VISA) were able to do anything about their refusal to replace or fix my unit. I lodged a complaint with Consumer Affairs who investigated and confirmed I was well within my rights to have the unit replaced or fixed but they were powerless to do anything. The company is based in Asia so they don't care about what happens after sales as they are not a legitimate Australian business so can not be held accountable. It's the reason why no quality professional security installer will sell their products. Buyer beware Do not buy Annke or Sannce products!
No warranty exists
They promise 3 year warranty but even though they confirm faulty camera in less than 1 year they act dumb and say you cannot return after 60 days. I insist I just want replacement camera and they just give the runaround. I now have to spend thousands to remove old system and rewire in new one. Dishonest, lying overseas company****buy australian only next time***** I am reporting to ebay
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