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Annke

Annke

1.0 from 9 reviews · View Statistics

Reviews

1.0

9 reviews
5
(0)
4
(0)
3
(0)
2
(0)
  • Product Quality
    1.3 (6)
  • Return Claim MadeYes (5) · No (2)
  • Warranty Claim MadeYes (5) · No (2)
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Michael Solima

Michael SolimaThe Mallee, VIC

Worst service and security system ever

published

Worst app on your phone or ipad ever. Tried to contact service department and they just don't care, FIND BETTER

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedAnnke Security camera system
See all answers
unimpressed

unimpressedPerth, WA

Annke do not honor the warranty

published

I tried to make a warranty claim, based on their advertising of the product. Annke do not honor the warranty, in fact the warranty is only three months. So, I have a dead system 6 months old and Annke customer support say... so sorry the warranty is for technical support only.
I don't think this stands up under consumer law, but that makes no difference to them. Id give them zero stars if I could

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
unhappy45

unhappy45MELBOURNE

  • 2 reviews
  • 2 likes

Worst customer service and poor quality

published

Sannce camera failed after two years and they have advised that there is no replacement available in Australia so I asked for an overseas agent and they just advise the camera is not replaceable. call centre and support are hopeless. Don’t waste your money on poor quality goods and service

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
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on installation DVR would not work

published

on installation DVR would not work contacted ANNKE who said I would have to buy a new unit from them as it was older then 30 days, there web site says 12 months warranty. I indicated that it was a manufacture fault. would advise against buy any of there products.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product Purchasedannke 1080 lite dvr
See all answers
Annke

AnnkeHunter Region, NSW

Annke cameras fog up with Jew

published

Just set up my 8ch system and overnight they fill up with Jew making the picture foggy for the hole day wouldn’t recommend for the money paid $1500 for the unit

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
See all answers

Annke, hardware support is non existent!

published

Hi, I bought an 8 channel NVR unit on 25-4-18 (N48PI). But it has stopped working, with no video output from unit. Power light comes on only, all peripherals are fine. The 3 year warranty has turned out to be tech advice only.
Annke's response
" We offer 3 year warranty and 30-day return.
We provide technical support within three years but cannot accept free returns if more than one month.
So sorry that the free replacement service is unavailable for your order now."
Plainly this is illegal.
They had the hide to ask me to buy another unit as I was a good customer!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedNVR N48PI
See all answers
DIY74

DIY74Victoria

  • 4 reviews
  • 8 likes

Don't buy Annke or Sannce products their warranties are worthless.

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
Paul

PaulGold Coast

No warranty exists

published

They promise 3 year warranty but even though they confirm faulty camera in less than 1 year they act dumb and say you cannot return after 60 days. I insist I just want replacement camera and they just give the runaround. I now have to spend thousands to remove old system and rewire in new one. Dishonest, lying overseas company****buy australian only next time***** I am reporting to ebay

SUN SUN

SUN SUNGreater Melbourne (Outer), VIC

  • 19 reviews
  • 8 likes

It's crab system don't purchase please

published

I had thes system for tow years given me hard time never never updated the system or the app can't view online any more I've got reaped off costing me $2000 AUD with installation it's rubbish

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Questions & Answers

Frank S

Frank Sasked

I have had some camera fail What is the replacement 4mp POE cameras

1 answer
SUN SUN
SUN SUN

Not sure frank I replaced the whole system with Swann NVR 5mp more than happy

Frank S

Frank Sasked

I have had some camera fail What is the replacement 4mp POE cameras

No answers

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