ANZ Bank Home Loans

Anz systems showing default in credit rating doc inspite of no default present from doc provided by credit rating body.We missed our settlement date amd even after getting some time Anz is still takings days to issue mortgage document.
Extremely frustrating. The loan process was started almost month before settlement date.Inspite of telling them that we are over settlement date they show no concern.

Paid the break free package fee for years and years. Didn’t get the value I thought I was getting because I wasn’t getting the features I thought I was getting. When I called to complain I also got a rate review that lasted 7 days. 3 rate changes in 20 days? ANZ are pretty well known for selling junk products, this statement is backed up by their recent fines regarding this package. Read the reviews people, just don’t…….

I am writing this so that others don’t go to ANZ for a home loan, and get ripped off and scammed at every corner. In short we agreed to a fixed interest rate, then before settlement they increased it by 1.2% with no warning. After back and forth between the bank I logged a complaint with AFCA (highly recommend doing this). It has since been resolved through AFCA intervention.
Calling ANZ is a frustrating experience. Constantly put and hold and told different information depending on who you talk to. They will try and take as much money from you at every turn. Never had such a bad experience with a bank, and I would highly recommend getting a home loan with another bank if you can.

My house settled last week. Anz took a cheque for far more than the loan amount and that is the last I have heard of them. They havent contacted me, they havent removed the loan, they havent paid any money into my account. They are scammers, how hard is it to send an email saying what is happening!

Very happy with the fast turnaround. One contact person from start to finish. The only downside is that there is quite a lot of paperwork - as expected. Otherwise a very smooth process. Thank you!

Took ages for anything to happen. left hanging in the breeze so to speak. I could not recomend anz home loans online to anybody. takes way to long to get answers.

So, call up ANZ to fix my home loan. Apparently my equity is calculated on the houes valuation going back to 2012. Well that makes sense - NOT. I bought the house in lat 2013 and required a valuation in order to obtain the mortgage. But ANZ 'mortgage lender expert' doesn't use that one to calculate equity but some valuation done in 2012. Bad new to everyone in Australia - house valuations haven't gone up obviously since 2012. Based on this valuation prior to me even purchasing the property, i'm at the non-magical '81%'. Consequently the mortgag...

Signed for a loan at a rate we could afford, and within the very few short weeks between then and settling they've jacked the interest rates by a whole percent over almost weekly hikes, totally without warning, now we are forced into an untenable situation, they have no sympathy. Tried to resolve it, and all the love and help and handshakes and warm welcomes suddenly vanished. They became stone cold ice lords. We're absolutely ruined. ANZ are brutal slavemasters, they have no soul.

Time!
In this fast paced realestate world, a purchaser relies on honest and reliable dealings with a reputable home lender.
ANZ, you failed miserably in all departments with time management!
We had dates for deposit set, dates for settlement set, but you chose to ignore all requests to meet our requirements.
Giving lame excuses “due to Covid” & “under pressure from staff shortages” is unacceptable.
Communication is also a valuable tool to have. We were left wondering if we had been forgotten about!
It wasn’t until we contacted YOU that we got answers.
So I would ask you this,
WHAT CAN YOU DO FOR US TODAY?

The worst decision I have made is to go with ANZ home loan. They wasted my time, 20days for a pre approval, base on the fact that we have more than enough deposit and income.

We had to watch the properties we loved sold to another buyer and cry. If I didn't choose ANZ I would be looking for furniture now.

F word to ANZ, 0 STAR on everything.

Long term anz customer. After waiting nearly 2 weeks the loan refinance was approved. However the loan setup was not what we had asked for even though I have email evidence that we did ask. The lending person then resignedly said he would have to redo everything. After 2 weeks I went in and demanded to see him in person. He then started to do the application. The interest rate had now gone up, sorry nothing I can do. I am told the letter of offer would be sent out the next day. I get a phone call from him asking if we take another 50k on our...

After banking with ANZ for 25 years I am disgusted with their appalling communication and lack of service, our builder has been waiting more than 4 weeks for their initial frame payment and the house is well beyond that stage now. The progress payments team appear to be located offshore, they do not respond to emails and every phone call I make to their 132599 number I am told a different story. We should have just taken an equity loan on our existing home and paid the builder ourselves. Sold a dodgy loan by a Home Loan expert who will not answer our emails or assist in anyway. Goodbye ANZ another unhappy customer!

After 5 weeks 2 extensions and countless hoops, it came down to a not so simple quote. 9 days till settlement and the ANZ requested a quote for some stairs.... Yep, some stairs. We could not get a builder to our property for 2 weeks. We had ample money in our accounts. Owned the house outright, as in no loan. Still no!
We applied in desperation to Commonwealth who approved in 48 hours and had no issue with our stairs.
ANZ were nothing but Infuriating.
As I said just don't, it's not worth the stress and possibility of loosing your new property days out from settlement.

Ridiculously long waits on phone. Delaying settlement without telling myself for my solicitor/lender why. Asking for information then refusing it because it came from the wrong email. Not to sure how ANZ stay in business to be honest.

I have been involved in the finance industry as a broker and a lender for over 30 years - I have never had a client (that I referred to the ANZ) ,been treated so disgracefully . The refinance application took over 7 months and was passed around by over 7 anz employees, including senior management (and including victorian state management ) . My clients were disgusted by their treatment ,as was I - there was absolutely no accountability and the issue has been swept under the carpet - How the responsible parties, still are employed is beyond me - 70% of dissatisfied customers dont complain -they just dont come back!! - I am a director of a private finance company,have the email trail and am available to confirm my comments