ANZ Bank Home Loans

Day 35 and still no decision on refinancing the mortgage for an extension to my home from ANZ. Constant confusion, inability to plan ahead, lack of knowledge of their own processes and requirements. An absolute joke.

Found it impossible just to arrange to meet to sort out a couple of issues with a mortgage discharge. The automated voice service was a nightmare and it was impossible just to get to speak to someone.

I went for my land and home loan with ANZ my land loan was approved in December 2018 then I applied for construction loan in 2019 which was approved but I am still waiting for my first progressive payment to be made from ANZ which he hasn't put and my builder has put the work on hold bcoz he hasnt received the money from the bank. I have paid 20% initial deposit but still waiting from bank side. Its been a long time since I applied the loan and still ANZ saumya we will Do your settlement in 24 hours but when it will happen they don't have any idea

If I would rate 0 stars I would. Went through a broker for an anz home loan. Upon brokers ok after beginning an application for pre approval put in an offer for a property which was accepted. Was stuffed around for over 3 weeks. Were given 3 different deadlines from ANZ for outcome. None were met! Applied for extension with the vendor. Finally received a response but declined due to an old anz credit card that was finalised in 2017. On their records it was still outstanding. I forwarded a finalisation letter from anz from 2017 and they didn’t even bother liasing and stuck to their no. Now we are scrambling to get finance with another lender and applied for another extension with the contract. Absolutely disgusted. Never again Anz!!

Two weeks so far for a loan approval and still no result. My application is straight forward with lots of equity, good income and clear credit for a loan for a vehicle using my house as security. I won't be using ANZ again.

After reading some of the comments below we were really anxious about applying with ANZ, we were pleasantly surprised when our application was approved in 2 days flat. Yes, the application was sent to India and that didn't make a difference. Reason? I believe that having a great mortgage broker is the key, our broker went through our documents with a fine tooth comb, dotted our I's and crossed the T's. On many occasions he was able to pick errors in our data and guide us accordingly. What a relief this is and I wanted to come back here and post this for others so that they don't get worried like us. Do your research, be informed, use a broker and you will be fine.

I am an existing customer of ANZ. I have signed a contract of sale one month ago and have waited 3 weeks since application lodged with ANZ and still have not got my approval letter. I have had to request an extension already and now have 2 days left till expiry! If I lose this property I will leave Anz forever and refinance with another bank.

The turnaround time for Home Loan is ridiculous. Already been 3 Weeks and waiting!

Please Anz don’t lose another customer. Get back to me at the earliest matter. I don’t want to lose my property.

On each occasion I've been dealing with ANZ regarding my mortgage, I've always had a headache getting someone to (a) respond, (b) take action and (c) follow up my enquiry. Now I'm trying to discharge from the mortgage after 4 years of nightmares, and they lost the forms I sent a month ago. Should have stayed with my independent credit union!

Is took over 6 months to process loan application.
Within a couple of months ANZ increased interest rates beyond cash rate changes.
At every opportunity they creep your rate up. They pretend that they are giving you a discount.
Part of my loan was fixed interest, on refinancing they charged me $8522 Early Repayment fee, I am now with a lender that has a significantly lower rate and their rate is pegged to the Cash Rate. I was disappointed with support. When I had an issue with a payment being bounced when I had funds, the attitude it was my fault, they did not need to communicate to me that they bounce a payment.
If you go with ANZ, review your rate periodically, if you dont you will find the rate getting higher and higher.

I’ve had a mortgage for about 8 years. Anz has served under 2 years of it. I must admit that Anz is one of the most pleasant banks to deal with. There rates were consistent, at no point was there any unexpected fees and the banking platforms are second to none. The only reason I’m looking at leaving is to chase after the lower rates from online lenders.

Lodged a pre approval which was supposed to get an acknowledgement in 24 hours- two weeks later after chasing finally got a response. Then submitted tax returns etc and waited another week. Got asked questions according to a script by a person who had obviously no experience with anything outside normal PAYG. I have a trust but its not that hard!
Long boring story short after multiple stupid questions where the answers were all in the forms supplied I gave up and asked them to cancel the pre-approval. They could not have cared less.
I'll be moving my existing loan from them as well. one phone call later I had all the answers I needed from both another bank and also a broker- who both wanted the business

don't bank on them passing on rate cuts and you cant re-finance to get a better rate as an existing customer. horrible morals am moving else where.
I have a rate of 4.65 with 0.09% discount and they have an advertised 3.85%. when I saw one of their lenders I was politely told to change lending providers. Will be canceling my trading account, savings account and my mortgage and never looking back.

Our Home Loan application has been in review for 8 weeks. Even after marking the file as urgent as we are about to lose a deposit. Home loan assessment is based in India and can't do anything at all.

Variable rates can change, unfortunately in current climate they have climbed but this is expected with rise in funding costs and naturally lower rates favoring new clients. Other than that, the web based application is easy to use and intuitive. The phone app is dependable although does go down quite often for maintenance. Overall not a bad experience.

I was helping my daughter with her first home purchase and approached ANZ. It was the mobile team that we had. The process overall was very stressful, and unprofessional. Every time when we email to try clarify information, it took at least one week sometimes two weeks to get a response. They never apologise for their tardiness but when they want something, they want it immediately. Information also came through in bits and pieces, and they would simply ask us to call the customer service hotline if we want things done.

Really don't recommend the mobile team to anyone.

My experience was the same as the person complaining that its all through India.
I was banking with them for over 10 years, and it took 9 weeks to refinance my loan. Service was ABYSMAL!!!! Like insultingly terrible.
I'm leaving them now....