The level of inefficiency at ANZ is astounding. A simple refinance application has taken them 4 months to process. Even after the settlement is done, I still haven't received any details of the new ANZ account. Lesson learnt - never again with ANZ.

Home loan refinance application submitted in last week of May. As of today I still don’t know where I stand. They still have to tell me the outcome and don’t know when the loan will settle. Very dissatisfied with their processing time frames.

My home loan interest rate is 4.39% (variable!). i asked to reduce, they said they could put me on another package. Then they have said that they cant help due to me being in a debt agreement in 2013 (which has been paid out and which they agreed to - credit card was included in that). I am being penalized for being in financial hardship all those years ago! Even though my home loan is currently ahead in payments.

Started a refinance home loan in May ...end of August and still waiting for the "certification of documents" submitted 5 weeks ago. Btw, after this step is done, we still don't k ow the settlement date. I've lost many opportunities in the last few months by waiting for ANZ.

I am separated and trying to get the existing loan under my name. Have provided all the documents needed. We started in December 2019 and the bank asked to submit all relevant documents including separation from solicitor, which is fair-enough. However after submitting everything they said loan is approved, just waiting on the sign documents to come through. It's been months and still waiting. Looks like they are waiting for me to lose my job, so they can get the house for cheap. I have been with ANZ for long including my business accounts. I am utterly disappointed and currently considering taking all the accounts to another bank.

Horrible experience and very disappointed with the processing time to refinance.

I submitted my application since May. Still didn’t receive any answer till today.

Totally almost three months now that I submitted my application. I lost so many chance to purchase a property.

I have provided all the required documents for pre- approval and it is taking ages to give me my borrowing capacity. Every time I call her, she says it will be ready today and then nothing happens!! Last week I approached other banks and I got it pre approved in same day! Now I’m thinking to move out from ANZ and get refinanced my existing loans and get a new loan for my new purchase. ANZ is going to lose their 3 customers straight away!! Y Yu ou need yo learn from your lessons!

They are adding fees incorrectly to your account and hiding them so you find them out later and need to call them for reversal this is just unfair
Be really careful with fees on your account.

I applied for an ANZ standard fixed refinancing loan through my broker in May. Its now nearly July and I’m still waiting for settlement with no date or other notification of a likely date. Once the application is lodged, ANZ does not respond to questions or give any indication of processing times. If I’d know it was going to be this bad at the outset I would not have tried to refinance with the ANZ. I’ve wasted considerable time on this.

Applied October 19 and loan eventually registered last week. Delays with staff in India, it’s beyond a joke. Take over from another bank which settled but the excess amounting to hundreds of thousands not paid into my offset account. I called the bank and after spending an hour on hold was told they having problems and had not setup the new loan account.
Anz DONT cancel my old loan if you can’t get your ducks in a row with important paperwork. Not sure I am going to last long at ANZ. Terrible terrible terrible service. Save yourself time and go elsewhere

Waiting over two months now to re-finance our house loan. Wished we had not chosen to go with ANZ and so disappointed that it has taken so long. No point in ANZ offering a low rate if they can’t actually approve any loans. Would not recommend ANZ to anyone unless you like waiting ages and getting really cross and sad

We have now been waiting for five weeks for our mortgage refinance / construction loan to be approved to be approved, meaning we've had to delay starting a renovation project. Unacceptable and really disappointing. We haven't received timely updates regarding when the loan is expected to be processed either, which adds to the frustration. Don't advertise for new customers if you can't process applications in an efficient manner. I'm already looking forward to my renovation being over so I can leave ANZ and move to a lender with decent customer service as soon as I can.

I have been waiting 5 weeks for ANZ to even look at my application for a home loan. 5 weeks! This is just crap. They claim they are inundated due to people now refinancing as they have very competitive loans now. If they are so swamped that it takes over 5 weeks to look at an application, from an existing ANZ customer, surely they could move more people into the team that look after applications! Even if they had to train them, it wouldn't take 5 weeks! Then they could hire people into other jobs to replace those people, and what do you know, it would also give more people a job! Seems to me ANZ is just trying to increase their profit margins by not hiring enough staff!

called them to gain some info on home loans. absolutely unreliable. was originally thinking of applying a loan from them but after my personal experience with them decided to pull even my savings account from them i have washed my hands clean of anz
and reading all the nehative comments here certainly has reaffirmed me that i made the wise choice indeed

Had a 21 day finance clause on a contract to buy an investment property. Not long enough for ANZ to process our loan. Seller refused to extend, so we lost the house. Money down the drain on building, pest, and legals. Would never touch ANZ again.