Been a client for years, have SMSF full of money with them, yet despite this when we applied for another home loan, as the credit card was 5 days late unknowingly to us, it was declined. despite it being a clear oversight and plenty of funds to pay it they wouldn't even escalate it to review the decision. when a complaint was lodged I was told that it would be sent to the area and they would respond in due course, within 10 minutes I got and email to say the complaint had been closed, annoyed about that I called them again and was told the girl...

If I don't need to select a star in order to write the review, I would have. Please don't use ANZ. They are (1) very slow with dispensing progress payment loans to the detrimental of our builder (2) not transparent and clear in their commencement pack. To be considered one of the big four in Australia banking industry and to fall way below what is expected of such a claim is not excusable. We will be switching banks once our contract is up.

It has been weeks that I have been waiting for assessment, I have already a mortgage with ANZ and I wanted to get another investment properties. Their assessors are in India and apparently they are very slow. I am moving my mortgage to another bank who have better customer service‍♀️‍♀️

Refinanced to ANZ 6 months ago and bad decision I ever made. Claimed to be as 4 big banks with good customer service and product but apparently very bad compared with others.

Pros:
-. Good personal banker who assisted my refinance process.
-. Many branches.

Cons:
-. Bad customer service, took forever every time need to contact about my home loan.
-. Long discharge process in/out from/in ANZ, too many excuses.
-. Mobile apps is not good as I expected....

We applied for a home loan 10 wks ago still haven’t heard back. They wont give timelines and if they do say it will picked up next week it is, only to go into another queue to wait for another department to assess another section of the application as we are business owners. We missed 3 settlements and owners pulled the contract as they were sick of waiting! Now house prices have gone up. It’s beyond a joke how long they take and their lack of communication along the way. Also if you go through a mortgage broker like we did, you can’t see how y...

I have multiple properties financed with ANZ bank, now after been with them for more than 10 years and paying them higher rates then other bank home loan rates, I decided to refinance properties with different bank, our settlement got cancelled due to ANZ can't get its act together on settlement date they trying to retain me as customer, Even after talking to them 3-4 times to make sure everything is ready at their end for settlement day, still settlement got cancelled. And Attitude I got from there manager was out of the world, there departmen...

We have 3 home loans. 2 owner occupied and 1 rental.
The rental came up for renewal in March for interest ONLY. So we went in to get it done in January. The Mortgage person was sick for 3 weeks and could not finish the application.
The branch did nothing except call and asked if we signed ANY papers but did not specify which ones.
It seems we ONLY signed the application and due to the ANZ mortgage person was sick for 3 weeks, on medical leave, they did nothing.
We paid the last interest ONLY on the 22nd of February.
After that then they chang...

We went through a mortgage broker who brokered a homeland with ANZ for our home residence. We wanted to sell the home we lived in and buy another one. We also have an investment property. In order to know how much we could borrow from ANZ to purchase our new home ANZ had to do an evaluation on the investment property. During the first week of the application, ANZ did the evaluation of our investment Orange property at $285,000. We were happy with this as this meant we could borrow more and put less of a deposit down, leaving us enough money to ...

I applied for a loan and was put onto a staff member who assured me it was possible. in fact, it was an easy process, he even gave me the amount I could borrow with payment details.
For me, this loan represented a life change that was very important to me.
The so-called mobile banking rep seemed to like avoiding all of my attempts at contact. texting, email, phone calls you name it...NO COMMUNICATION AT ALL!
I ended up calling his boss who I must admit at least kept in touch who informed me that I did not qualify and that the original rep was i...

Almost two and a half months since I lodged my re finance home loan application, not an answer yet! The application processing still going, blaming their staff overseas! They can't event give a time frame!

ANZ are horrendous to deal with when applying for a mortage. We have massive equity, very good credit rating, high incomes, we are long term customers with numerous properties financed by ANZ and their service has changed for the worst. Turnaround to process our finance application is too long and unreasonable, their teams are disorgsnised and inefficient - our broker says to move away from them. I can only assume they dont pay staff enough and they are therefore not motivated and underperforming. There is clearly not enough staff either in tb...

Home loan has been pending for 3+ months and 2 settlements missed. They claim documents are missing to process the application but the same documents they claim are missing have been submitted 3 times now.
DO NOT USE ANZ FOR YOUR HOME LOAN. They are truly terrible.

Frustration guaranteed if you go with ANZ!
Taking more than a month to release final construction loan payment,
After one month still no correct answer saying when I am going get the money,
They don’t deserve single star☹️
They say each email sent to us will take about 24-48 working hours!!
WORST WORST WORST

Five weeks later and still haven't paid our builder the final progress payment. We have sent them council approved plans 4 times but keep getting an email saying they still require council approved plans. Apparently the plans we sent them were not what they required but no one can tell us what is not acceptable.about them
They sent someone to value the property on the 28 of September and now on the 21 of Ocotber they are trying to send someone to value the property again because guess what, they can't find any records of the property evaluation...

The level of inefficiency at ANZ is astounding. A simple refinance application has taken them 4 months to process. Even after the settlement is done, I still haven't received any details of the new ANZ account. Lesson learnt - never again with ANZ.

We submitted a preapproval application on the 3rd March. Its now 1/9 & we are still yet to hear from ANZ. At the start we sent a few emails enquiring but they fobbed us off with saying its covid, there r lots of applications etc etc.
About a month ago, we finally sought a broker. She has since been able to help us obtain a preapproval. Yes there was some back n forth with documentation but what she did in one month no one at ANZ could do in 6.

Do NOT apply with them. You will regret it. Note that other banks will ask whether u have applied wit...

Home loan refinance application submitted in last week of May. As of today I still don’t know where I stand. They still have to tell me the outcome and don’t know when the loan will settle. Very dissatisfied with their processing time frames.

My home loan interest rate is 4.39% (variable!). i asked to reduce, they said they could put me on another package. Then they have said that they cant help due to me being in a debt agreement in 2013 (which has been paid out and which they agreed to - credit card was included in that). I am being penalized for being in financial hardship all those years ago! Even though my home loan is currently ahead in payments.

Started a refinance home loan in May ...end of August and still waiting for the "certification of documents" submitted 5 weeks ago. Btw, after this step is done, we still don't k ow the settlement date. I've lost many opportunities in the last few months by waiting for ANZ.

I am separated and trying to get the existing loan under my name. Have provided all the documents needed. We started in December 2019 and the bank asked to submit all relevant documents including separation from solicitor, which is fair-enough. However after submitting everything they said loan is approved, just waiting on the sign documents to come through. It's been months and still waiting. Looks like they are waiting for me to lose my job, so they can get the house for cheap. I have been with ANZ for long including my business accounts. I am utterly disappointed and currently considering taking all the accounts to another bank.