2ANZ Bank Home Loans

ANZ Bank Home Loans

2ANZ Bank Home Loans
1.5

185 reviews

PositivevsNegative
12% · 22158 · 85%

Loan TypeFixed Rate (12), Variable Rate (38) and Split (7)
Loan used for
  • First Home (12)
  • Second Home (7)
  • Investment Property (14)
  • Renovation (3)
  • Refinancing (19)
  • Home Construction (3)
Loan Term29.261 years
Transparency
1.4 (65)
Customer Service
1.4 (72)
Application Process
1.6 (69)
Timeliness
1.4 (68)
Online Tools
1.6 (27)
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Reviews

185 reviews
ToxicD
ToxicDSydney, NSW21 posts
 

Lowest of the low. Unbelievably useless

I have used a number of lenders over many years, and they do not get worse than ANZ.
They will put in an effort to sign you up then ignore you. The worst customer service I have experienced from a lender by far.
After threats to leave there has been absolutely no effort to retain me as a customer. Goodbye fools! Show details
Adam
AdamSouth East Queensland, QLD
 

Companies that can't answer queries regarding mortgages should be delisted

I completed an ANZ form that stated that it would be processed within 2 days of sending to their email address MortgagesLoanDoc at anz.com but after 10 days absolutely no reply. This is complete incompetence by an Australian financial institution and it should be wound up.
John Davis
John DavisHunter Region, NSW
 

Make it extremely difficult to get any help

If anz screws up your home loan they cannot and will not help if you sell that home due to the constant interest hikes without notification they will modify your loan and clam nothing happened they push out your settlement until expired to hold you in there traps they are truly evil and a good example of how corrupt banks are. Show details
Application Process
Olga
OlgaGreater Melbourne (Inner), VIC5 posts
 

Paid one-off for the principal (redraw deletion authority) no evidence in the transaction, no principal reduced. WTH?

Simplicity Plus. The bank has the option to pay principal faster with redraw deletion authority where you state the amount that can be taken from your mortgage redraw and to be paid directly into the principal. We did it. However no evidence of it in the transaction history. The amount of principal was not reduced, not % of the payment, no basic evidence that money was taken from redraw. Only minimal payment was changed a little bit. I was told I m going to receive an email with confirmation but that is not good enough I WANT TO SEE WHERE MY MOENY WENT. I WANT TO SEE IT IN A TRANSACTION!!! Show details
Transparency
Customer Service
Application Process
Suzanne Stonestreet
Suzanne Stonestreet 2 posts
 

Totally incompetent

I have been fighting with ANZ for over 5 years
I had a heart attack went to claim on mortgage protection. They cancelled the policy because my husband turned 60. But I was 55. Asked for help and they stopped mortgage repayments for 6 months. Not refinance for a lesser amount. Now they say I owe over 500 . I know I owe nothing. They have a round about with complaints.
This has happened now 6 times and I am feed up. Show details
Eva
Eva3 posts
 

Do not get it

I’m with ANZ for my 2 investment properties, since March 2022 last year, I got a rate increased EVERY month, you never know what you are going to pay for at the end. I’m now seeking for other bank’s home loan product so I can switch, I hope this helps to not make the same mistake I did.
Sean C
Sean C6 posts
 
Transparency
Customer Service
Application Process
Timeliness
Online Tools
Auriana J.
Auriana J.
 

Home loan not recommended

Please don’t waste your time ! I will have to go to the Australian financial commission after going to the resolutions center !

Had my business for 4 years with them and 10 years of banking , 20% deposit could not get a simple $200,000 loan.
No proof of scoring nothing just the words of Rosemary Ferraro which I don’t recommend as a lender . Show details

Vinoth Rengasamy
Vinoth RengasamyBidwill5 posts
 
Jane
Jane2 posts
 

Don't value customers. Terrible service

Have banked with Anz over 40 years and they simply take advantage of customers. Don't fall for their current cashback Special, they do no value current customers.
Firstly when rates drop they don't drop and secondly once the so called "special" finishes they charge too much in fees ($10 per month). I called and asked for a reduction, however, they couldn't reduce fees AT ALL and hardly changed rate. For my second mortgage they didn't even bother to callback. Show details
Customer Service
Application Process
Timeliness
Istvan
Istvan10 posts
 

Wouldn't recommend

Charging more than 1% more interest to the old customers ( more than 10 years)
Called to get better deal or I am moving to other bank, they explained it's not worth to move because the fees they charging . I moved on and paid the fees. Do not even think to join to ANZ
Mayur
Mayur3 posts
 

Not Helpful- worst Bank

My home loan for construction is at it's highest interest rate and ANZ did not help after asking for partial payment for a few months- ( for which they'll charge interest anyway).

as soon as my home is built, first thing is i will get out of ANZ bank

Marianne
MariannePerth, WA4 posts
 
B N K.
B N K.Sydney, NSW
 

Hassle-free transition of the Loan

It was terrific to work with Einate; she provided excellent customer service while processing our home loan application. The way she kept us informed on every level of application was terrific. I appreciate her work and the work of all the home loan teams of ANZ. She is an asset to the Bank.
We only visited the Bank once to sign and submit our document. I mean, it was hassle free transition of the loan. We were informed at every stage. Show details
Timeliness
weewee
weeweeSouth East Queensland, QLD4 posts
 

Questions & Answers

Hayley C.
Hayley C.

Hi
Hoping for people’s answers to the below
- how long did anz take to provide you with pre approval
- how long did anz take to provide you with final approval
- expenrices with construction loan, we’re anz late to pay the build construction payments and if yes how late?

RJR
RJR  
Joanne
Joanne

Hi,
Just wanted to see if anyone is currently awaiting final approval or have been approved. We have been pre approved but we have a guarantor.
Want to know how long you have waited to get the final approval.
Also if you have finally settled the property was there any issues through the settlement getting the funds?
Thanks

Adam L.
Adam L.  
Joanne
Joanne   

Thanks for that.
So does that mean you could’ve been in the cooling off period for 9 weeks?

Olivia H
Olivia H  

Hi Joanne ours took around 9 weeks too with no guarantee but when we went with CBA it was a week turnaround

Marko
Marko

My home loan top up get rejected 2 months ago, can I apply again ?

See all ANZ Bank Home Loans questions

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