ANZ HOME LOAN APPLICATION
Been a client for years, have SMSF full of money with them, yet despite this when we applied for another home loan, as the credit card was 5 days late unknowingly to us, it was declined. despite it being a clear oversight and plenty of funds to pay it they wouldn't even escalate it to review the decision. when a complaint was lodged I was told that it would be sent to the area and they would respond in due course, within 10 minutes I got and email to say the complaint had been closed, annoyed about that I called them again and was told the girl...sent the complaint to the wrong area and it would be sent to the correct area, yes you guessed it, no response ever since then, useless. Of course they are busy, influx of new home loans but they make enough money to have extra staff and someone on way too much money way up the management tree should have been able to foresee this coming and get themselves ready. still we're just customers, what are we worth? nothing
Do not use ANZ for Home Loans
If I don't need to select a star in order to write the review, I would have. Please don't use ANZ. They are (1) very slow with dispensing progress payment loans to the detrimental of our builder (2) not transparent and clear in their commencement pack. To be considered one of the big four in Australia banking industry and to fall way below what is expected of such a claim is not excusable. We will be switching banks once our contract is up.
Poor customer service
It has been weeks that I have been waiting for assessment, I have already a mortgage with ANZ and I wanted to get another investment properties. Their assessors are in India and apparently they are very slow. I am moving my mortgage to another bank who have better customer service♀️♀️
Don’t use ANZ as your home loan
Refinanced to ANZ 6 months ago and bad decision I ever made. Claimed to be as 4 big banks with good customer service and product but apparently very bad compared with others.
-. Good personal banker who assisted my refinance process.
-. Many branches.
-. Bad customer service, took forever every time need to contact about my home loan.
-. Long discharge process in/out from/in ANZ, too many excuses.
-. Mobile apps is not good as I expected....
Such slow home loan approval
We applied for a home loan 10 wks ago still haven’t heard back. They wont give timelines and if they do say it will picked up next week it is, only to go into another queue to wait for another department to assess another section of the application as we are business owners. We missed 3 settlements and owners pulled the contract as they were sick of waiting! Now house prices have gone up. It’s beyond a joke how long they take and their lack of communication along the way. Also if you go through a mortgage broker like we did, you can’t see how y...our loan process goes if the broker doesn’t let you know you can’t follow up your own application to see where it’s at. It can only be done through a broker so you wanna hope you have a good one that will follow it up for you. Now I understand why anz have such bad reviews these wait times are ridiculous and god knows how much longer it will be left in queue.
Terrible is still sound good with experience I have with ANZ
I have multiple properties financed with ANZ bank, now after been with them for more than 10 years and paying them higher rates then other bank home loan rates, I decided to refinance properties with different bank, our settlement got cancelled due to ANZ can't get its act together on settlement date they trying to retain me as customer, Even after talking to them 3-4 times to make sure everything is ready at their end for settlement day, still settlement got cancelled. And Attitude I got from there manager was out of the world, there departmen...t haven't read the file they have time to read the paperwork but they raised this on last day of settlement. Then in discussion with me they tried to blame other bank that they haven't created the file for settlement, Come on no bank can book a settlement without creating a file on pexa, ( Banking settlement portal) Very very disappointed with ANZ thats how they treat their customer.
They just want money
We have 3 home loans. 2 owner occupied and 1 rental.
The rental came up for renewal in March for interest ONLY. So we went in to get it done in January. The Mortgage person was sick for 3 weeks and could not finish the application.
The branch did nothing except call and asked if we signed ANY papers but did not specify which ones.
It seems we ONLY signed the application and due to the ANZ mortgage person was sick for 3 weeks, on medical leave, they did nothing.
We paid the last interest ONLY on the 22nd of February.
After that then they chang...
ANZ Ruined us!
We went through a mortgage broker who brokered a homeland with ANZ for our home residence. We wanted to sell the home we lived in and buy another one. We also have an investment property. In order to know how much we could borrow from ANZ to purchase our new home ANZ had to do an evaluation on the investment property. During the first week of the application, ANZ did the evaluation of our investment Orange property at $285,000. We were happy with this as this meant we could borrow more and put less of a deposit down, leaving us enough money to ...do renovations on the new house so we agreed to continue with the application. However, two days before the settlement of the house we were selling, ANZ said that they had to redo their evaluation of the Orange property which they changed their evaluation to $260,000. Their new evaluation came three hours before settlement of our property, while we were in the midst of moving out of our house for the new buyers. ANZ sent us the 'new evaluation' which we were coerced in signing because we had no other option. ANZ had six week to revalue our property and they did three hours before settlement and we were forced to accept. They have this new product call 'Buy Ready', as far as I'm concerned this is false advertising. Their actions show how disorganised they are and this had impacted on our lives immeasurably because we can't do the renovations we needed to, to live in our house. We sent a letter of complaint and it took them longer than a month to get back to us and when they did they didn't take any responsibility or try to make it right. We are taking this matter to the banking tribunal. How dare they think they can get away with this! They won't!
ANZ mobile banking.....Werribee, Wyndamvale area.
I applied for a loan and was put onto a staff member who assured me it was possible. in fact, it was an easy process, he even gave me the amount I could borrow with payment details.
For me, this loan represented a life change that was very important to me.
The so-called mobile banking rep seemed to like avoiding all of my attempts at contact. texting, email, phone calls you name it...NO COMMUNICATION AT ALL!
I ended up calling his boss who I must admit at least kept in touch who informed me that I did not qualify and that the original rep was i...
Very Slow Loan Application Process!
Almost two and a half months since I lodged my re finance home loan application, not an answer yet! The application processing still going, blaming their staff overseas! They can't event give a time frame!
Very slow to approve finance and poor service all round
ANZ are horrendous to deal with when applying for a mortage. We have massive equity, very good credit rating, high incomes, we are long term customers with numerous properties financed by ANZ and their service has changed for the worst. Turnaround to process our finance application is too long and unreasonable, their teams are disorgsnised and inefficient - our broker says to move away from them. I can only assume they dont pay staff enough and they are therefore not motivated and underperforming. There is clearly not enough staff either in tb...eir teams -hence contributing to application processing time frames going from bad to worse. This is a problem at the top and their poor reputation is quickly going south. I was their biggest advocate in tne past. Now all I can say is poor service and very slow in approvals. Stay away from ANZ.
Do not use anz for your home loan
Home loan has been pending for 3+ months and 2 settlements missed. They claim documents are missing to process the application but the same documents they claim are missing have been submitted 3 times now.
DO NOT USE ANZ FOR YOUR HOME LOAN. They are truly terrible.
SLOWEST BANK IN THE WORLD ☹️
Frustration guaranteed if you go with ANZ!
Taking more than a month to release final construction loan payment,
After one month still no correct answer saying when I am going get the money,
They don’t deserve single star☹️
They say each email sent to us will take about 24-48 working hours!!
WORST WORST WORST
Five weeks later and still haven't paid our builder the final progress payment. We have sent them council approved plans 4 times but keep getting an email saying they still require council approved plans. Apparently the plans we sent them were not what they required but no one can tell us what is not acceptable.about them
They sent someone to value the property on the 28 of September and now on the 21 of Ocotber they are trying to send someone to value the property again because guess what, they can't find any records of the property evaluation...
Worst bank of the year
The level of inefficiency at ANZ is astounding. A simple refinance application has taken them 4 months to process. Even after the settlement is done, I still haven't received any details of the new ANZ account. Lesson learnt - never again with ANZ.
I would rate their home loan application time a zero.
We submitted a preapproval application on the 3rd March. Its now 1/9 & we are still yet to hear from ANZ. At the start we sent a few emails enquiring but they fobbed us off with saying its covid, there r lots of applications etc etc.
About a month ago, we finally sought a broker. She has since been able to help us obtain a preapproval. Yes there was some back n forth with documentation but what she did in one month no one at ANZ could do in 6.
Do NOT apply with them. You will regret it. Note that other banks will ask whether u have applied wit...h another bank recently but given that it has been 5 months they were fine. Applying within a short time for multiple banks looks bad on ur credit record. So unless ur prepared to wait a year for purely preapproval, dont do it. You have been warned.
Very long processing time.
Home loan refinance application submitted in last week of May. As of today I still don’t know where I stand. They still have to tell me the outcome and don’t know when the loan will settle. Very dissatisfied with their processing time frames.
ANZ Bank are robbing us
My home loan interest rate is 4.39% (variable!). i asked to reduce, they said they could put me on another package. Then they have said that they cant help due to me being in a debt agreement in 2013 (which has been paid out and which they agreed to - credit card was included in that). I am being penalized for being in financial hardship all those years ago! Even though my home loan is currently ahead in payments.
Wasting time with ANZ
Started a refinance home loan in May ...end of August and still waiting for the "certification of documents" submitted 5 weeks ago. Btw, after this step is done, we still don't k ow the settlement date. I've lost many opportunities in the last few months by waiting for ANZ.
Disaster... You are just wasting your time with ANZ
I am separated and trying to get the existing loan under my name. Have provided all the documents needed. We started in December 2019 and the bank asked to submit all relevant documents including separation from solicitor, which is fair-enough. However after submitting everything they said loan is approved, just waiting on the sign documents to come through. It's been months and still waiting. Looks like they are waiting for me to lose my job, so they can get the house for cheap. I have been with ANZ for long including my business accounts. I am utterly disappointed and currently considering taking all the accounts to another bank.
Questions & Answers
Hoping for people’s answers to the below
- how long did anz take to provide you with pre approval
- how long did anz take to provide you with final approval
- expenrices with construction loan, we’re anz late to pay the build construction payments and if yes how late?
I’m still waiting for a pre approval on a second mortgage with ANZ. I’ve been waiting 4 weeks and still haven’t heard anything.
I’ve got good income, great credit and a rental income so have no idea what the hold up is.
I applied for my first home loan in 2019 with anz and it only took 2 weeks to get the pre approval.
Not sure what the delay is now, maybe the Homebuilder grant?
Just wanted to see if anyone is currently awaiting final approval or have been approved. We have been pre approved but we have a guarantor.
Want to know how long you have waited to get the final approval.
Also if you have finally settled the property was there any issues through the settlement getting the funds?
Hi I didn't have guarantor, my finance from application submission to approval took almost 9 weeks with different excuses from Xmas holidays to ANZ centre in India being short staffed! My application with Anz approved but I went with other financier anyway for better rates!
Thanks for that.
So does that mean you could’ve been in the cooling off period for 9 weeks?
Hi Joanne ours took around 9 weeks too with no guarantee but when we went with CBA it was a week turnaround
My home loan top up get rejected 2 months ago, can I apply again ?
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