ANZ Bank Home Loans

I applied for small loan to do some repairs on my home before selling the house. It took 3 months to be completed. I was disgusted. When I have moved my business and home, I be changing banks! Show details

Hassle-free transition of the Loan – It was terrific to work with Einate; she provided excellent customer service while processing our home loan application. The way she kept us informed on every level of application was terrific. I appreciate her work and the work of all the home loan teams of ANZ. She is an asset to the Bank. We only visited the Bank once to sign and submit our document. I mean, it was hassle free transition of the loan. We were informed at every stage. Show details

Quick and easy – Very happy with the fast turnaround. One contact person from start to finish. The only downside is that there is quite a lot of paperwork - as expected. Otherwise a very smooth process. Thank you! Show details

Having a good mortgage broker is the key! – After reading some of the comments below we were really anxious about applying with ANZ, we were pleasantly surprised when our application was approved in 2 days flat. Yes, the application was sent to India and that didn't make a difference. Reason? I believe that having a great mortgage broker is the key, our broker went through our documents… Read more

with a fine tooth comb, dotted our I's and crossed the T's. On many occasions he was able to pick errors in our data and guide us accordingly. What a relief this is and I wanted to come back here and post this for others so that they don't get worried like us. Do your research, be informed, use a broker and you will be fine.

I cannot agree with the other comments more! Progress payment team does not know their front from their back! As for information already shared, can’t tie up references numbers and cause unnecessary delays in construction. Show details

Took a construction loan from ANZ. Their progress payment team is apparently fully offshore. They always update after hours, and claims took up to and over 1 month to be released. Any correspondence takes for ever. DO NOT be fooled by their name. They have become so big and incompetence that no one can do anything. Show details

Do not FIN-ANZ or REFIN-ANZ with this mob - you can bank on that!!!! – I am writing this review in regards to a recent experience I had at the ANZ Plenty Valley branch. I had gone into the branch as I had a previous home loan with ANZ and was in need of my bank statements which I required urgently. The reason I went into the branch is their customer service line make it very difficult to get through to someone as… Read more

there are so many verification steps to go through asking for this code and that code to get through to the right operator. After going through this I decided to give up and go to the nearest branch.

When I got there at 9:30 am as they told me to come then, I spoke to someone and asked them if I could obtain copies of the statements I held with all of my ANZ accounts. They were not able to email them to me on the spot which I thought was disgraceful for a large lender who pride themselves on customer service. They said they would call me in the afternoon and email me the passwords to access the different statements. It was after 2 pm nearing 2:30 pm and they still had not done this. Bear in mind they close 4 pm as well.

If you thought this was bad what happened next was worse as time passed I tried calling the landline number for the branch I was provided by the concierge at the shopping centre, and no one answered and I had left a voicemail and gave it nearly an hour and no one called me back. As a result I had to drive to the branch again and take more time out of the day to go and ask them again. After I mentioned the issue again they finally sent them and wrote down the passwords for me. I just hope I get the emails next week as I had to take the day off on leave to do this. The person who served me said they told me they would call towards the end of the day which was a joke, because if I did not go the second time to see them I would not have got the statements. You should not have to follow places up to get what you need.

Value your customers ANZ we are not numbers, at the end of the day I am glad I refinanced my loan elsewhere, as their rates are lower and they treat me better as a customer. The only reason I did not give this company a terrible rating was because they were the only lender at the time who would give me and my spouse who was on a bridging visa a loan when we purchased our home.

Worst bank for Home Loan and Credit Cards – Terrible decision to get Home loan through ANZ. Biggest mistake of the century for choosing ANZ. I had home loan through ANZ about 4 years ago and they are charging interest way more than other banks. I tried many times and request to review my loan as my property value increased a lot due to upgrades and realestate also came to value the… Read more

property. Even domain and realestate websites showing massive increase in my property value but ANZ refused to accept current value or order valuation. I told i will pay the cost for valuation but they didn’t help. My interest rate could be significantly reduced if they do valuation but they don’t want to help.

Secondly, i have applied credit card and they are asking so many documents which doesn’t make amy sense. Credit card team called me yesterday and asked me docs which i have provided and they called me again and asking for more docs like i have applied for Home loan. So frustrating to deal with. They don’t even help or want to help. I wish i could have give -100 starts to ANZ Home loan and Credit card team.

ANZ Credit Card Reference Number: 2433659204152 Complaint ID 4225516 : spoke with them still they didn’t answer my questions and not even tried yo help

Worst homeloan department – Worst possible experience with my home loan. We doing construction loan and going in circles with no resolution. Team working on it hard to communicate with. Builder ready for weeks and ANZ giving us the run around, with multiple administration errors on their part, no apology. Have submitted documents three times only to find out it has not been updated. WOULD NOT RECOMMEND TO ANYONE.

ANZ is the Worst bank don’t use them! – Worst bank ever. ANZ won’t let you set up direct debit home loan payment to come from a non ANZ account. It’s like banking in the stone ages. Trying to dictate how I pay my own loan. I can’t wait for all these banks to go out of business when crypto takes over. App is also useless and you have to call them everytime you open up another account. So they can link it. Show details

Enquired about home loan interest – ANZ call center especially from Asian (excluding Indian, they have better English than others) very poor in understanding English and they are very rude as if they own everything. Shame on you ANZ

Bad Bank – There should be an option for zero stars. My husband and I got a home loan with ANZ and got approved. We found a house and called them to see if it is all good to preced to buy the house. They said yes. Payed the deposit and the solicitors. ANZ called and our home loan went down $100,000 and we couldn't proceed to buy the house. And we lost $5000 in solicitor and the deposit.

Try someone else – Terrible communication to non-existent communication from the construction loan progress payment team. Needlessly hold up the process, miss paperwork sent to them and don’t inform you when they actually want something from you. Do yourself a favor and try your luck with a different bank, they might actually pay your builder on time. Show details

ANZ Home Loan Customer – Bunch of clowns. Terrible customer service, no common sense when handling documents. Might as well be dealing with a dyslexic Taiwanese child using dial up internet. Show details

ANZ BANK MORTGAGE DISCHARGE – No Exit Fees but u will get plenty of "other" fees including Dept. of Lands fee approx.$150 but don't expect a traditional Mortgage Discharge Certificate for all this money - they have become extinct! Instead, a flimsy email has replaced that sacred document. I found the entire process an unprofessional, sad experience - I dealt with various… Read more

service personnel at the same branch yet the mortgage discharge process was even confusing to them. Surely this would have to be a common request.....apparently not!

0.25 of 1 star – They are horrible to set up with, nothing is done for you. Nothing is easy. Nothing is simple. I still dont have any access to my home loan. Everything needs a visit to the bank.

Lowest of the low. Unbelievably useless – I have used a number of lenders over many years, and they do not get worse than ANZ. They will put in an effort to sign you up then ignore you. The worst customer service I have experienced from a lender by far. After threats to leave there has been absolutely no effort to retain me as a customer. Goodbye fools! Show details

Companies that can't answer queries regarding mortgages should be delisted – I completed an ANZ form that stated that it would be processed within 2 days of sending to their email address MortgagesLoanDoc at anz.com but after 10 days absolutely no reply. This is complete incompetence by an Australian financial institution and it should be wound up.

Make it extremely difficult to get any help – If anz screws up your home loan they cannot and will not help if you sell that home due to the constant interest hikes without notification they will modify your loan and clam nothing happened they push out your settlement until expired to hold you in there traps they are truly evil and a good example of how corrupt banks are. Show details

Paid one-off for the principal (redraw deletion authority) no evidence in the transaction, no principal reduced. WTH? – Simplicity Plus. The bank has the option to pay principal faster with redraw deletion authority where you state the amount that can be taken from your mortgage redraw and to be paid directly into the principal. We did it. However no evidence of it in the transaction history. The amount of principal was not reduced, not % of the payment, no basic… Read more

evidence that money was taken from redraw. Only minimal payment was changed a little bit. I was told I m going to receive an email with confirmation but that is not good enough I WANT TO SEE WHERE MY MOENY WENT. I WANT TO SEE IT IN A TRANSACTION!!!

Totally incompetent – I have been fighting with ANZ for over 5 years I had a heart attack went to claim on mortgage protection. They cancelled the policy because my husband turned 60. But I was 55. Asked for help and they stopped mortgage repayments for 6 months. Not refinance for a lesser amount. Now they say I owe over 500 . I know I owe nothing. They have a round about with complaints. This has happened now 6 times and I am feed up. Show details

Do not get it – I’m with ANZ for my 2 investment properties, since March 2022 last year, I got a rate increased EVERY month, you never know what you are going to pay for at the end. I’m now seeking for other bank’s home loan product so I can switch, I hope this helps to not make the same mistake I did.

Home loan not recommended – Please don’t waste your time ! I will have to go to the Australian financial commission after going to the resolutions center ! Had my business for 4 years with them and 10 years of banking , 20% deposit could not get a simple $200,000 loan. No proof of scoring nothing just the words of Rosemary Ferraro which I don’t recommend as a lender . Show details