ANZ Bank Home Loans
185 reviews
- First Home (12)
- Second Home (7)
- Investment Property (14)
- Renovation (3)
- Refinancing (19)
- Home Construction (3)
Reviews
Lowest of the low. Unbelievably useless
I have used a number of lenders over many years, and they do not get worse than ANZ.They will put in an effort to sign you up then ignore you. The worst customer service I have experienced from a lender by far.
After threats to leave there has been absolutely no effort to retain me as a customer. Goodbye fools! Show details
Companies that can't answer queries regarding mortgages should be delisted
I completed an ANZ form that stated that it would be processed within 2 days of sending to their email address MortgagesLoanDoc at anz.com but after 10 days absolutely no reply. This is complete incompetence by an Australian financial institution and it should be wound up.Make it extremely difficult to get any help
If anz screws up your home loan they cannot and will not help if you sell that home due to the constant interest hikes without notification they will modify your loan and clam nothing happened they push out your settlement until expired to hold you in there traps they are truly evil and a good example of how corrupt banks are. Show detailsPaid one-off for the principal (redraw deletion authority) no evidence in the transaction, no principal reduced. WTH?
Simplicity Plus. The bank has the option to pay principal faster with redraw deletion authority where you state the amount that can be taken from your mortgage redraw and to be paid directly into the principal. We did it. However no evidence of it in the transaction history. The amount of principal was not reduced, not % of the payment, no basic evidence that money was taken from redraw. Only minimal payment was changed a little bit. I was told I m going to receive an email with confirmation but that is not good enough I WANT TO SEE WHERE MY MOENY WENT. I WANT TO SEE IT IN A TRANSACTION!!! Show detailsTotally incompetent
I have been fighting with ANZ for over 5 yearsI had a heart attack went to claim on mortgage protection. They cancelled the policy because my husband turned 60. But I was 55. Asked for help and they stopped mortgage repayments for 6 months. Not refinance for a lesser amount. Now they say I owe over 500 . I know I owe nothing. They have a round about with complaints.
This has happened now 6 times and I am feed up. Show details
Do not get it
I’m with ANZ for my 2 investment properties, since March 2022 last year, I got a rate increased EVERY month, you never know what you are going to pay for at the end. I’m now seeking for other bank’s home loan product so I can switch, I hope this helps to not make the same mistake I did.Last bank if you have to
We have been with ANZ for 14 years, and through all these years, numerals mistakes we found ANZ made to our loans, and countless times they just blamed their managers "assistants", we filed some major complaints 5 times over several different occasions, two were actioned after 3 weeks and the other 3 actioned 4 months later in average. Even their branch is full of liars - Once we had a bank cheque to save to our account, took to the branch, the staff directed us to the new automatic machine outside, we followed their instructions finished it, ... Read morethen after 3 days money still not in our account, we went to the branch again asked, they checked it said there was something wrong that machine cannot recognise and verify if it should go to our account, then we asked to get bank cheque back so we can do it over the window, ANZ staff member and branch manager came out advised us that the bank cheque had been destroyed. We were devastated as we might not be able to get the other party to write another bank cheque for us, ANZ said it is what it is and machine will destroy unrecognised bank cheques for safety reasons. We then started legal action against ANZ, another 2 days later, that "destroyed" bank cheque magically showed up in an envelope, and we took to Branch again and showed to the branch manager and asked two questions that ANZ cannot answer: 1, what's wrong with the bank cheque; 2, how a destroyed bank cheque magically went back to us just 2 days after our legal action against ANZ. ANZ staff members just stood there awkwardly seeing each other. I summed up with saying "Liar, liar, pants on fire!" and left that branch and never returned.Home loan not recommended
Please don’t waste your time ! I will have to go to the Australian financial commission after going to the resolutions center !Had my business for 4 years with them and 10 years of banking , 20% deposit could not get a simple $200,000 loan.
No proof of scoring nothing just the words of Rosemary Ferraro which I don’t recommend as a lender . Show details
ANZ Home Loan Interest Rate SCAM
Please read to understand how ANZ has manipulated me into choosing their Simplicity plan over fixing the rate.When I had the initial Home Loan appointment with ANZ Bank in October 2021, the agent offered me 1.94% over the phone and I requested her to lock the rate taking the $750 from my account (the fee to lock the rate) but the agent did not take any action until I see a change in the interest rate.
When the interest rate went up to 2.09%, I sent her an email and requested her to fix the rate but the agent did not respond to my email.
I ... Read more
sent ANZ many emails on several occasions requesting them to fix the rate at 2.09% when the rate was active, it was the Agent who failed to action my request at the right time she took 3 to 4 days to respond to my request, in addition to my emails I also called the number that was in her emails and left messages with other agents as I wanted to fix the rate asap (as it was a general number and I could not directly keep in touch with the agent). But when the agent responded back to me over the phone, without proceeding with fixing the rate as I requested, she recommended the “Simplicity Plan”, I did not even ask the agent about this plan but she suggested this plan over fixing rate and recommended it highly to accept the plan. (this conversation was recorded) She advised that this plan has no annual fees and no obligations to fix the rate hence I can choose what I wanted to do and this will be a peace of mind plan when it comes to home loans. When an agent who approved my loan suggested a plan over what I thought was right, I thought she would be knowledgeable and would have recommended me a good plan hence I agreed to her over the phone. The agent then requested me to send her an email to confirm that I am agreeing to sign for the Simplicity Plan. I then sent her an email to confirm that I will agree to the Simplicity Plan. Although I agree to the simplicity plan after two days I contacted the agent and requested her to fix the rate but the agent told me that the rate has now gone up to 2.39% and cannot fix at 2.09% anymore also requested whether I would like to keep it as Simplicity plan. (she did not attempt to offer anything but wanted me to stay in the Simplicity plan) With a huge disappointment, I then sent her an email, advising that she can keep it as Simplicity Plan as I had to settle the House and land contracts by the due date. As soon as the settlements finished, I then again visited the ANZ bank at Bellavista NSW to fix the rate at 2.09% and the bank lending Manager told me that they cannot fix the rate at 2.09% at the branch and I can be able to get this resolved by lodging a complaint. She also mentioned that I have a valid case. As per their request, I then tried to contact the agent a couple of times and came to know that she left the bank already. I then lodge a complaint to ANZ and ANZ initially refused my claim without providing an alternative solution, when I raised this issue with AFSA they offered me compensation of $7500.00 and when I provided further information to show their mistakes then the bank realized their mistakes and increased the offer to $10,000.00. Although they agreed to their professional negligence – ANZ's Reply - "We acknowledge, communications from our lender could have been more timely and more precise. We have provided our feedback to the responsible management team. We sincerely apologize for the inconvenience caused." ANZ failed to agree that I will be losing more than what they have offered me as compensation at the current interest for the two years from the start of the loans. (The bank has already increased the interest rate more than 5 times on each loan and now the rates were at 5.49% and 5.57%) and charging $1600 extra per month. I have contacted ANZ Bank many times to fix the rate and also called to pass the message to the agent but the agent failed to take the action at the right time instead she recommended a plan that I did not even ask for and trapped me to lock into it. This has also happened to a friend of mine who took a loan with ANZ at the same time, he advised that he wanted to fix the rate but he received a call from ANZ recommending Simplicity Plan, unfortunately, he did not document any of the conversations and he is now struggling. It is very clear that ANZ purposefully delayed responding to my requests and forced me to accept a plan they thought would be better for them and manipulated me to accept that over fixing the rate. Please sign and share this petition, if you're affected by their interest rate scam.. My case is currently with AFCA and I am waiting for a reply.Don't value customers. Terrible service
Have banked with Anz over 40 years and they simply take advantage of customers. Don't fall for their current cashback Special, they do no value current customers.Firstly when rates drop they don't drop and secondly once the so called "special" finishes they charge too much in fees ($10 per month). I called and asked for a reduction, however, they couldn't reduce fees AT ALL and hardly changed rate. For my second mortgage they didn't even bother to callback. Show details
Wouldn't recommend
Charging more than 1% more interest to the old customers ( more than 10 years)Called to get better deal or I am moving to other bank, they explained it's not worth to move because the fees they charging . I moved on and paid the fees. Do not even think to join to ANZ
Not Helpful- worst Bank
My home loan for construction is at it's highest interest rate and ANZ did not help after asking for partial payment for a few months- ( for which they'll charge interest anyway).as soon as my home is built, first thing is i will get out of ANZ bank
Worst customer service and took over 6 months to change a name on mortgage
I’ve been a long term customer for over 25 years with an impeccable history and I earn a decent wage, but it still took over 6 months to refinance an existing loan and allow me to transfer a property into my name.I had very little communication from ANZ and when I emailed to get updates, I would be given the run around and get responses from all sorts of random people. I think ANZ uses an outside company to settle their loans and they have no idea what is going on.
My settlement agent has been patiently waiting for ANZ to get everything t... Read more
ogether. I cannot believe that a simple refinance of a home loan with an existing customer with no other loans, a decent wage and low expenses has taken so long. Extremely dissatisfied with this service and I will be changing banks as soon as my property settlesHassle-free transition of the Loan
It was terrific to work with Einate; she provided excellent customer service while processing our home loan application. The way she kept us informed on every level of application was terrific. I appreciate her work and the work of all the home loan teams of ANZ. She is an asset to the Bank.We only visited the Bank once to sign and submit our document. I mean, it was hassle free transition of the loan. We were informed at every stage. Show details
Do not go through ANZ
I’ve been a customer of ANZ for over 20 years so was really disappointed on the home loan side.. Our first home to buy! Somehow they didn’t understand why my pay was so up and down which I had to explain public holiday and over time and bonuses (clearly written on my payslips) then for hubbys company which is also through ANZ we then had to explain why large sums were going into my personal account which they will see why as they were blocking our business account when we paid someone that they weren’t familiar with (keep in mind one of our emp... Read moreloyees has been with us over a year) so I had to pay from my account until we got a hold of falcon investigators to unblock our business account so I reimbursed my account back, numerous amount of times on different occasions.. so because of that they claimed we were money laundering.. smh.. tbh if they had maybe what the name stands for Aussie or even New Zealand workers the customer service side would improve immensely.. there is so much more I could go on about how bad the ANZ home loan experience we have gone through was. It’s a joke. Don’t do it, save yourself the time and energy.Questions & Answers
Hi
Hoping for people’s answers to the below
- how long did anz take to provide you with pre approval
- how long did anz take to provide you with final approval
- expenrices with construction loan, we’re anz late to pay the build construction payments and if yes how late?
I’m still waiting for a pre approval on a second mortgage with ANZ. I’ve been waiting 4 weeks and still haven’t heard anything.
I’ve got good income, great credit and a rental income so have no idea w... Read more
Hi,
Just wanted to see if anyone is currently awaiting final approval or have been approved. We have been pre approved but we have a guarantor.
Want to know how long you have waited to get the final approval.
Also if you have finally settled the property was there any issues through the settlement getting the funds?
Thanks
Hi I didn't have guarantor, my finance from application submission to approval took almost 9 weeks with different excuses from Xmas holidays to ANZ centre in India being short staffed! My application... Read more
with Anz approved but I went with other financier anyway for better rates!Thanks for that.
So does that mean you could’ve been in the cooling off period for 9 weeks?
Hi Joanne ours took around 9 weeks too with no guarantee but when we went with CBA it was a week turnaround
My home loan top up get rejected 2 months ago, can I apply again ?
Details
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