Customer Service Excellent
Discussed comprehensive car insurance renewal this morning. Achieved a very good renewal quote. Excellent Lady customer service person. I have been an Apia customer for many years and will remain so.
Sloppy, slow and slack.
I was charged twice when I had to renew my green slip. Over two weeks have passed and it is still not sorted. After 4 calls and unreasonable wait times, I have now been advised I have to show proof of the payments, even though it was confirmed with my bank. I requested to be contacted and updated regarding this issue, but that is too much to ask of Apia. I have experienced lack of communication before, and that is why I moved my other two policies over to another seniors company. The customer service there is exemplary.
Quick and easy to set up
I found the whole process of taking out the policy to be hassle free.The policy was set up within a few minutes and is good value for money.I would recommend Apia to others.
Best service ever
Our car was subject to a no fault carpark collision. We submitted the claim on line and received an immediate assessment date and booking. The whole process was seamless and ultra quick through Capital Smart. Well done Apia, this is how business should be done.
Our newly repaired vehicle was even delivered back to our home free of charge !
Having to deal with APIA on behalf of my elderly parents over the past few years, I have had such fantastic customer service with every staff member that I have dealt with. They were friendly, easy to deal with and compassionate.
Apia stole my car by constantly reducing the agreed value
I insured our 2006 subaru forester xt luxury three years ago for around 15,000 then over the next three years apia continually reduced the agreed value i did not read my policy every year but did mention to apia about the devaluation of the car and was told it is what it is.
So now this car with only 65 klms on the odometer and stacked full of features OME plus much more after market including satnav 5th spare mag wheel and more and apia agreed value was 7000 for a car you could not buy in this condition or mileage for under 13,000 - 14,000.
Handling of my claim
Extremely disappointed that Apia disregarded my version and even the photo I submitted.Despite several discussions I felt badly treated and let down by APia.THey just would not listen.very sad that they treat their clients so badly
I have had comprehensive car insurance and house and contents insurance with APIA for quite a few years and have never made a claim. I was surprised and disappointed when I received my car insurance renewal notice and found it had gone up by 14.9% while the agreed value went down. APIA was over $150 dollars more than the online quote from another company for comparable cover with a much higher agreed value. When I phoned APIA i was only offered a $40 discount. So very disappointed. Might need to switch companies for House and Contents insurance as well.
Claims handled very poorly
I live in a semi-rural area, near a medium sized city. My car was caught up in a recent flood a fortnight ago. Others in the area, with a different insurer, have had their claims finalised and are now driving their new cars. My car was in a holding yard for over a week and the claim is still not finalised and nobody tells me what is happening. Do not use this insurer if you don't live in a major city.
Neighbours address is cheaper!
My car insurance with Apia is due for renewal. I decided to change the amount insured so went online to compare different insured amounts. To my horror I accidentally typed my neighbour’s house number and found the quote was $60 p.a. cheaper than my house number, so I tried the house number across the road and it was even cheaper. Why???? I rang Apia and they could give no explanation other than it happens.
36% price jump for moving house
Moved house from Far North Qld to Nambour on the Sunshine Coast and the insurance jumped 37% on our car. Nobody at Apia could explain why. Spent nearly an hour on the phone and cancelled the insurance as all three other companies we contacted were cheaper. This company is not helping retirees, in fact quite the reverse
parents made a claim they did not get rejected but they got told the accident does not make any sense we won't fix all of it.
and it has been longer than 3 months we're still waiting. It's going to cost us $7000+
Car has run out of rego and it's due for blue slip.
I can't touch the car until the insurance have worked out how much they want to pay.
Insurance is a waste of time and money in this pandemic you think you are covered.
no I don't think so.
I've had to go and buy a car because they told us we're not covered for car hire I'm pretty sure we were....old car and hold it's value up. not many like it. We purchased this car for $9000 we spend $7000.it was insured for 12000 we look at a new policy it went down to 8000. My father is furious he did not expect that to happen in 4 years.
Just changed to APIA for my car insurance, half price of my old one. Thanks for the savings, easy to set up and great customer service. Look forward to many years of service.
Good price way cheaper with a reasonable excess
Very simple to set up, great price and good extras. It's the second vehicle I've switched to APIA. Will be interesting to see the renewal next year and hope it stays a similar price
I'm 55 - unblemished driving record - got a quote online and it was over $200 more expensive than other insurers. So don't be an over 55 sucker and believe you are getting a discount with this mob !!! AVOID !!!
APIA are for themselves..NOT Pensioners
I have been a customer with APIA for a couple of years and have had an impeccable driving record for 55 years and have NEVER claimed on an insurance policy...some weeks ago I had my car damaged by a driver on a Fork lift and was told by APIA's assessor that the car is a write off & the accident was not my fault , therefore I would not have to pay the $600 excess.... APIA has paid my claim minus the $600 excess ( I have had a promise that they will try to get the excess back from the party at fault-- I won't hold my breath) and also deducted...the 10 remaining monthly payments amounting to around $300...and now,even though I have been ripped off for $900 they have today continued to take a further the monthly payment for my vehicle which is written off.......My advice is DO NOT TO DEAL WITH THEM...
APIA were easy to deal with, delivered what they promised. I am very impressed
I am a relatively new APIA customer and found their prices competitive, the service very good, no fuss and good followup.
I plan to convert all my insurance to them over time.
ANOTHER UNHAPPY CUSTOMER
NEVER DEAL WITH THESE SCAMMERS!!! Brand new car worth $37,800 with under 300kms was rear ended 4 days after purchase date with minimum $26,000 worth of damage including the chassis which voids all my 7 year warranty so instead of a replacement vehicle they want to fix it, if I wanted a second hand car I would have bought one! They go against what you as the customer want! Lawyers are getting involved to solve this matter because they’re too incompetent to do so professionally! Spread the word and go with any other company!!!
Screwed Over Big Time
My original policy enabled me to pick my repairer, which I had previously done. Tried this June and I was told I had received a PDF that my policy had changed. Yeah, NA. Apia's preferred repairer is Capital Smart (who don't work on a Friday). My guy was ready to go and provide a courtesy car. We had planned to go away, before the 2nd lock down and I felt I didn't have time up my sleeve for the Ombudsman. Was going to pick my car up on a Thursday, got a call manager wasn't satisfied with the paint job and I could pick it up Monday. Okay, that se...emed like a good thing. However, Monday came and I was told they had received the wrong bonnet...pick it up Tuesday. Tuesday came and I was told, you never will believe this...they sent the wrong bonnet again. All this time I was paying for a hire car, as my guy always had a courtesy car. I rang Apia, told them the story and they assured me my car would be ready Wednesday. It was ready Wednesday and a consultant offered me $200 for being mucked around so much. Go to drop my husband at work....passenger side door won't open (this makes my car un-roadworthy). Back on the phone again, told consultant and got the answer "we can tow you"...excellent, I need a tow to the supermarket and back. Took car to my guy and he listed 13 things that weren't up to scratch. The back story is, I lost my job and a consultant rang me about job seeker. All in all Apia has 1. Cost me my job 2. Cost me hire car fees 3. Got back an un-roadworthy car. Now that I am no longer working, I am passing this on to the Ombudsman. I am waiting for "their assessor" to contact me. Hell will freeze over before I take my car back to Capital Not so Smart.
16% increase in premium is excessive
Received my renewal notice and was initially surprised at the increase in the premium. On further perusal of the documentation it came to light that my car was insured for the same amount as the previous year (I don’t think a Camry would hold its value, but maybe they do), but more surprising was the 16% increase . There was a blurb as to why this was the case, but sorry, the blurb did not wash. I did phone and advised that I would be cancelling the policy, as I had got a quote over the phone from RACV for some $240 less. Exactly the same mark...et value and excess, so apples compared to apples. The officer came back with a loyalty discount of $40 odd. Given I currently have 2 vehicles both Insured with APIA for over 6 years, no explanation was given as to why the supposed loyalty discount was not applied in the first instance. I do not believe that APIA really has the interests of seniors and pensioners at heart. APIA’s interest is APIA’s, but clever marketing implies they are looking after the seniors market . Shop around, get some quotes , you will be surprised.
Questions & Answers
my car has been scratched on boot. if i make a claim do the premiums rise
I have had an accident and I have paid to have a replacement car while mine is getting fixed how long is this for is it until mine is fixed or a limited
|Category||Roadside Assistance Providers and Car Insurance||Roadside Assistance Providers and Car Insurance||Roadside Assistance Providers and Car Insurance|
|Other Insurance Types Offered||Funeral, Health, Home and Contents and Travel||Funeral, Health, Home and Contents and Travel||Funeral, Health, Home and Contents and Travel|
|Coverage Type||Comprehensive||Third Party Property Damage||Third Party, Fire and Theft|
|Legal Liability Cover||Included up to $20 million||Included up to $20 million||Included up to $20 million|
|Roadside Assistance||Optional Extra||Not Offered||Not Offered|
|Reduced or Zero Excess Windscreen Cover||Zero Excess Optional Extra||Not Offered||Not Offered|
|Choice of Repairer||Allowed||Allowed||Allowed|
|After Accident Care|
|Hire Car after an Incident|
Optional extra, up to $90 per day for unlimited days
|Emergency Transport & Accommodation||Included up to $500||Included up to $500||Included up to $500 for Fire & Theft only|
|Towing Costs||Included||Not Included||Included|
|Hire Car after a No Fault Accident|
Included up to 21 days
Included up to 21 days
|Essential / Emergency Repairs||Included up to $500||Not Included||Included up to $500 for Fire & Theft only|
|Pay As You Drive / Fixed Kilometre Discount||Not Offered||Not Offered||Not Offered|
|Hire Car after Theft|
Included up to 21 days
Included up to 21 days
|Lock and Key Replacement||Included up to $1,000||Not Included||Included up to $1,000|
|Transit Cover||Not Included||Not Included||Not Included|
|Trailer & Caravan Cover||Included up to $2,000||Not Included||Not Included|
|Child Safety Seats and Prams||Included as part of Personal Property cover, up to $1,000||Not Included||Included as part of Personal Property cover, for Fire & Theft only|
|New-for-old Car Replacement|
Earlier than 10 years old
|Personal Property Cover||Included up to a total of $1,000 (combined with Child Seats / Prams)||Not Included||Included up to a total of $1,000 for Fire & Theft only|
|Uninsured Motorist Benefit||Not Applicable||Included up to $5,000||Included up to $5,000|
|Accidental Loss or Damage|
|Malicious Damage / Vandalism||Included||Not Included||Not Included|
|Collision||Included||Not Included||Not Included|
|Natural Events||Included||Not Included||Not Included|
|Theft or Attempted Theft||Included||Not Included||Included|
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