APIA Car Insurance
- apia.com.au
- ✓ Verified company
229 reviews · Statistics
- <1 week (5)
- 1-2 weeks (6)
- 2-4 weeks (4)
- 1-2 months (7)
- 3+ months (14)
Reviews
Car accident 6 months ago, claim still not paid.
Car Insurance - ComprehensiveThe customer service from this company is a disgrace.
Accident resulted in the death of my mother (the policy holder). The driver of the other vehicle was at fault and has been charged with dangerous driving occasioning death. Apia has not only held off on paying the claim, they also called to ask if my mother ( who died In the accident) has had an opportunity to collect her belongings from the ruins, despite being notified of her death when claim was first lodged.
Despite numerous contacts with the company, all of which result in them advising they will look further into it and get back to us, there has still been no resolution, nor payment of the claim, made to date. Accident was more than 6 months ago.
WAY too expensive!
Car Insurance - ComprehensiveAfter 7 years being insured with APIA (House, contents and car), I've had enough.
With a 25% increase again in premiums for the car this year, as it was last year, I'm now expected to pay $199 a month for a Cab/Chassis ute. That's half a car... with 2 seats... and an aluminium tray on the back.
Really APIA?
Shopped around and got onto Seniors Insurance with a comparison cost of $2333/year (APIA) to $1120/year (Seniors). Over 50% less. Where would you prefer to go? (And I get to use my seniors card with unlimited Km's - compared to a restricted
Appalling communications
Car Insurance - ComprehensiveWhen you have to allow at least an hour to contact them and be on the phone on hold, on chat waiting and battling with their website at the sa.e time. What hope can you expect
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Weeks Later No Repair but have paid my $825 excess
Car Insurance - ComprehensiveI have spent hours in the phone trying to get through to APIA and resolve the issue that I have with my car not yet being repaired.
APIA have so far:
Booked car in incorrectly which has resulted in the repairer Capital Smart Repairs calling me to cancel the booking
Transferred me to AAMI ( a mystery - after a wait the lovely woman who answered was as confused as I was).
Provided incorrect information to the repairer in a claim that I had made over the phone that resulted in my husband taking the car into the repairer and being turned away.
Bein
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Unethical company
Car Insurance - ComprehensiveAPIA get you in and then ranp up their premium by 30%+. This is completely unethical. The assumption is that people will not notice or are too lazy. Don’t fall for this dirty, underhanded tricks. Escalate to AFCA and ACCC. They epitomise everything that is wrong with the world - all about ripping off people.
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Review of claim
Car Insurance - ComprehensiveA couple of weeks ago was stationary waiting a car pushed in the back of me as it had been also hit at the back by an Apia member my car had been hard hit as the girl in Secord vehicle was thrown to dashboard and back in seat ambulance called that is the severity of how hard I was hit the car at the very back admitted liability he told me to pH Apia as he was going to put in claim when I rang he had done that the lady told me Apia would be in touch in a couple of days to organise hire car didn't happen a fews days later I was at a shop a young
... Read moreman came in and asked who owns the Holden Trax I said I do he told me it had sparks underneath on the right hand side he tried to put out with fire extinguisher to no avail firies were called along with police I told them what happened a few days earlier the firies also had to break back window as it was near the petrol tank thank god they put it out my car was burnt right back to dashboard I had my car serviced a couple of weeks ago before the hit in back I rang Apia last week and was was told that my car had been accessed as a total write off and that they were awaiting paperwork from loss accessor rang today given the same story again it doesn't take that long for paperwork in our modern society sick of getting mucked around it's been 1 week and still no progress absolutely appalled I asked the man as all your conversations are recorded to please go back to what I was told last week very unprofessional and treat you like a complete idiot
Extortion
Car Insurance - ComprehensiveI am 77 years old and I called for a change of address and they tried to extort more money me.
I changed to Allianz and am paying $30 a month less.
I was treated horribly by customer service after 17+ years without a claim.
Appalling Communication & Service
Car Insurance - ComprehensiveI have been trying to get my policy number to lodge a claim. Rung but left on hold and/or disconnected. Sent a query via their website but no reply. Sent emails and finally got a telephone reply who wanted to go through the whole id process. When i asked if he could just reply to my email he said YES. Then got another email saying that because I didn't go through the id process they wouldn't answer my query even though the guy who rang me said he would and then told me to ring their 135050 number which had been unsuccessful in the past.
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Car insurance claim process
Car Insurance - ComprehensiveTerrible service choice of repairs was not permitted, told 1-2 days for assessment once car was at repairer then told 1-2 weeks for assessment... the lies just continue
Please stay away from this insurance provider
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Try making a claim
Car Insurance - ComprehensiveNEVER DEAL WITH APIA, they will take your money, for 15 years had a policy and finally made 1st claim, to book car in for assessment which has to go to their supplier, if their supplier is busy as in my case, 8 weeks before the assessment, they finally assess as a write of paying 6300 market value for a car I paid 30k for, as 15 years had passed. told it would be 3 to 5 days, 10 days has passed, re contact them, nearly 1 hpur on phone and some overseas call centre answers but its a bad line, so he just hangs up, I start again, I go into chat on
... Read moreline, they say that department is closed, re opens mon-fri 8amtill 8pm, I tell her its 3pm friday and so why is it closed, she said they dont have a clue why, and suggest i call back in a few days, i call them again and wait 40 minutes only to be told , you are in the wrong department call 1300 556 125 the total loss team, i am now in the queue to wait to speak to them with an estimated 30 minute hold, wow that is service, a 2 second question, when will the policy be paid, what should have taken 5 minutes maximum still isn't resolved after 3 hours, what a terrible service, wouldn't recommend them to my worst enemy.
Warning to all people thinking of taking out Apia Car Insurance
Car Insurance - ComprehensiveMy recent experience with Apia was so terrible that I must put out this warning. My 2002 Toyota Corolla Ascent was written off because it was deemed too expensive to repair. The Apia Assessor said repairs would cost $3700 (conveniently more than the agreed value of the car -- $2600). One door needed replacing and the other needed some panel work and paint. Mechanically the car was completely sound. When I asked for the car to be returned less Apia's salvage value I was told the salvage cost was $1290! I was also required to pay the full year
... Read more's insurance (I was paying monthly)--in other words to pay for the next 10 months up to April 2024--$435--for a car that Apia had written off. Had I gone along with all of this, Apia would have paid me the grand write-off sum of $875. How convenient. Is it possible that my car would have then been restored and sold for its current market value of $5000 plus? To cut a long story short, I managed to retrieve my car and had it fixed perfectly for the grand total of $1150. Please, please don't use or trust Apia with your car insurance. They are neither transparent nor customer-oriented.
Worst service ever.
Car Insurance - ComprehensiveCalled them up to sort out a car crash with one of their customers and get my car fixed. They put me on hold for 3hrs after they I told them their customer lied about a car crash and that he is in the fault, and I want my car fixed.
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Poor service and long wait
Car Insurance - ComprehensiveA computer answers the phone. A 2 hr wait to speak to someone to then receive very poor service. My suggestion is to go with YOUI - they answer the phone with Australian based staff straight away!
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Do not care about their customers!
Car Insurance - ComprehensiveCould not get through on the phone to lodge a claim on behalf of my elderly dad. Eventually get the on-line claim lodged but no response from them after several days. Finally got through on phone after waiting on hold for 45 minutes (by pressing number for new customers rather than to make a claim) only to be told that the online lodgement didn't actually lodge the claim, was just an 'intention to lodge' a claim... Once I got through to someone they were actually lovely, but the system is broke guys! Although they finally sent someone to colle
... Read morect our written off vehicle, a week later I am still trying unsuccessfully to get through to them to find out what has happened to it, even though tow truck driver said we would hear from them in 2 hours!! Have called daily but CANNOT GET THROUGH. Terrible customer service makes a stressful time worse. Has been 11 days since the incident - they have my vehicle but have not been in touch to settle claim,
1 hour 20 mins wait time on the phone for a lame response
Car Insurance - ComprehensiveApril 23 a car ran into my Ute took APIA took 4 weeks to assess and organise repairs I have only just got it back today repairer did a great job ,they promised a hire car free of charge while repairs were completed but it wasn’t free ,they charged $12 a day insurance for the hire vehicle not a big deal but the accident wasn’t my fault . I called APIA today and it took 50 mins to get through ( I can’t enquire on the APIA site because I don’t have a policy with them so no policy no ) , I offered to return hire vehicle back 7 days earlier if they
... Read more were prepared to cover the cost of extra insurance but no cigar they weren’t interested , they were prepared to pay an extra $$840 but not the $84 to cover the cost (reducing excess, charge ) APIA answer the phone in 7 mins if your looking to insure but 50mins to answer if your enquiring about an existing claimQuestions & Answers
Claims Manager
I am currently with Suncorp which is due to renew on 19 May 2023 (full comprehensive, $500 excess and hire car. Did an online quote with APIA, Woolworths and Australian Seniors which appear to be a great price for 10,000 km a year and $500 or $600 excess. Now I have read the reviews, I doubt APIA would be a good decision to go with. I note that APIA's parent company is Suncorp anyhow (my current insurer).
Hi Dick
I can only give my feedback in this column.
If your current Suncorp is in the same family and you have weighed the pros & cons then your decision is the most sensible one!
Most companies eg Suncorp own like ten different companies eg AAMI. Apia,Shannons, Insure my Ride, Bingle, and more and they all claim we do things differently. It's a Merry-go-round. As a senior myself I find it devasting reading reviews eg This company.
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Details
 APIA Car Insurance - Fire, Theft & Third PartyNo reviews yet | |||
|---|---|---|---|
| Category | Roadside Assistance Providers and Car Insurance | Roadside Assistance Providers and Car Insurance | Roadside Assistance Providers and Car Insurance |
| Other Insurance Types Offered | Funeral, Health, Home and Contents and Travel | Funeral, Health, Home and Contents and Travel | Funeral, Health, Home and Contents and Travel |
| Coverage Type | Comprehensive | Third Party Property Damage | Third Party, Fire and Theft |
| Underwriter | AAI | AAI | AAI |
| Legal Liability Cover | Included up to $20 million | Included up to $20 million | Included up to $20 million |
| Roadside Assistance | Optional Extra | Not Offered | Not Offered |
| Reduced or Zero Excess Windscreen Cover | Zero Excess Optional Extra | Not Offered | Not Offered |
| Choice of Repairer | Allowed | Allowed | Allowed |
| After Accident Care | |||
| Hire Car after an Incident | Optional extra, up to $90 per day for unlimited days | Not Included | Not Included |
| Emergency Transport & Accommodation | Included up to $500 | Included up to $500 | Included up to $500 for Fire & Theft only |
| Towing Costs | Included | Not Included | Included |
| Hire Car after a No Fault Accident | Included up to 21 days | Not Included | Included up to 21 days |
| Essential / Emergency Repairs | Included up to $500 | Not Included | Included up to $500 for Fire & Theft only |
| Benefits | |||
| Pay As You Drive / Fixed Kilometre Discount | Not Offered | Not Offered | Not Offered |
| Hire Car after Theft | Included up to 21 days | Not Included | Included up to 21 days |
| Lock and Key Replacement | Included up to $1,000 | Not Included | Included up to $1,000 |
| Transit Cover | Not Included | Not Included | Not Included |
| Trailer & Caravan Cover | Included up to $2,000 | Not Included | Not Included |
| Child Safety Seats and Prams | Included as part of Personal Property cover, up to $1,000 | Not Included | Included as part of Personal Property cover, for Fire & Theft only |
| New-for-old Car Replacement | Earlier than 10 years old | Not Included | Not Included |
| Personal Property Cover | Included up to a total of $1,000 (combined with Child Seats / Prams) | Not Included | Included up to a total of $1,000 for Fire & Theft only |
| Uninsured Motorist Benefit | Not Applicable | Included up to $5,000 | Included up to $5,000 |
| Accidental Loss or Damage | |||
| Malicious Damage / Vandalism | Included | Not Included | Not Included |
| Fire | Included | Not Included | Included |
| Collision | Included | Not Included | Not Included |
| Natural Events | Included | Not Included | Not Included |
| Theft or Attempted Theft | Included | Not Included | Included |
Contact info for APIA Car Insurance
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My dad has now died, still waiting for this claim to be finalised. He was told that the settlement would be paid into his account in 3 days, about 2 weeks ago. He passed away last night, and I'm havin
... Read moreg to contemplate another several hours on the phone trying to sort this out.