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APIA Car Insurance
2.1 from 193 reviews · View Statistics
See the Best Car Insurance in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Value for Money
    2.5 (60)
  • Customer Service
    2.5 (64)
  • Timeliness
    2.1 (47)
  • Job Satisfaction
    2.0 (25)
  • Transparency
    2.3 (51)
  • Claim Resolution Time
    • <1 week (5)
    • 1-2 weeks (5)
    • 2-4 weeks (4)
    • 1-2 months (3)
    • 3+ months (10)
  • Claim ApprovedYes (26) · No (3)
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Julie B.
Julie B.
  • 2 reviews

Too expensive look around policy increases $200 each policy year no claims. bye bye Apia. Racv beat them by $400

published

policy price kept going up.with no claims so i looked around Racv $400 less much cheaper.

  • Value for Money
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paul
paulhowrah tasmania
  • 18 reviews
  • 42 likes

Very slow assessing.

published

We've been with APIA for 6 years with no "Lazy Tax"} to bump up the price. The good points are a fair low price & they have "Protected no-claim bonus" but it took 3 weeks to get the car assessed by their [insurance co. owned] "Capital Smart" repairer who sent the car to a Kingston repairer, who way overpriced the job, so the very competent assessor then sent the vehicle to Claremont Smash Repairs in Moonah, who did an excellent first-class repair. [The job was too big for Smart.] A shame APIA only has two assessing suburbs in all of Tasmania who can look at the car & the whole process takes far too long.

  • Value for Money
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tony1965
tony1965Greater Melbourne (Inner), VIC
  • 2 reviews

Expensive Insurance

published

Been a loyal customer with apia, never made a claim & have several insurances..yet they keep raising the premiums on all of them every year to ridiculous amounts..time to change I think..

  • Value for Money
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Needs to be shut down
Needs to be shut downNorth Queensland, QLD

DO NOT INSURE WITH THIS COMPANY! THEY TAKE EVERYTHING AND GIVE YOU NOITHING IN CLAIM

published

Absolutely disgusted in how this company treats its customers. For a company that is targeting pensioners they should be shut down immediately. They underinsure pensioners to seem cheaper. Make total loss & take the vehicle when unnecessary . Their repair cost of the car was 3x the amount of the quotes i got privately. If you want to fix the car yourself they make you pay a ridiculous amount to get your car back so you can not get the car repaired or replaced with similar car. You will not get a satisfactory claim with this company. Took over 6 months and to be out of pocket $17000 is devastating!

  • Value for Money
  • Customer Service
APIA
Customer Service S.APIASend a private message

Sorry to hear that you had such a terrible experience. If you would like us to review anything for you, please send a direct message to https://m.me/Apia.

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Carlos
CarlosSydney, NSW

Beware!

published

Before choosing APIA think it twice. I insured a car . All was sweet until we made a claim. The car was a total write off. They agreed to pay the total insured money. Apart from the fact that the excess was too high (well I had accepted that) The trap is that the rest of the registration that I HAVE PAID to the Roads and Traffic Authority - APIA grabs it! Hundreds of dollars that I am entitled to recover from RTA. They quote a clause lost in page 60 of the policy. Y will never insure with them again.

  • Timeliness
  • Incentivised Review No
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noxley
noxley
  • 5 reviews
  • 2 likes

Unreasonable hold times over 40 minutes

published

Good insurance but don't try and call the call centre any time during the day as you will waste the best part of an hour on hold. Completely unreasonable wait times.

  • Customer Service
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Paula
PaulaGreater Melbourne (Outer), VIC
  • 3 reviews
  • 3 likes

This company shouldn't be allowed to sell car insurance

published
  • Value for Money
  • Customer Service
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Solitude
SolitudeBega
  • 2 reviews
  • 3 likes

THE WORST EXPERIENCE EVER, and I’m 70 years old

published

Wait times of up to 60 minutes to speak to an overseas call centre where the person can’t make a decision anyway. Emails not answered at 5 working days. Waited 3 weeks to get someone to assess my car

  • Value for Money
  • Customer Service
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David
DavidSouth East Queensland, QLD

The Very Worst Car Insurance Company That I Have Ever Had The Misfortune To Deal With!

published
  • Customer Service
  • Timeliness
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Chris
ChrisPerth, WA

Good value easy to use page

published

Very easy to set up good value I have other policies with APIA and have always found them a reasonable company to deal with any problems have always been solved with a minimum of fuss.

  • Value for Money
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E.M
E.MGreater Melbourne (Inner), VIC
  • 2 reviews
  • 4 likes

forever hold

published
  • Value for Money
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Chelsea
ChelseaGreater Melbourne (Inner), VIC
  • 8 reviews
  • 8 likes

I always liked APIA until I had to claim

published
  • Value for Money
  • Customer Service
Chelsea
Chelsea
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ancient artist
ancient artistTintenbar
  • 15 reviews
  • 11 likes

terrible customer service process for claims

published

I made a claim for car insurance and have had to go through a frustrating experience to access information on the progress of my claim. Be prepared for over a half an hour wait on the phone with an annoying non-stop repetitive voice that says the same thing over and over again which will drive you insane. Undoubtedly it is designed to frustrate you and use their online system which is equally frustrating. I think they use a call center from overseas and it is good luck if you can communicate properly. Apia is a seniors insurance company good luck to you if you can handle technology

  • Value for Money
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customer service

published

Consultant went to lot of time and trouble to discuss my needs and found the best policy for my two vehicles...very happy with the result. Will consider APIA when I renew house insurance.

  • Value for Money
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Jools
JoolsGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

Worst insurance company I've ever dealt with

published

I have full comprehensive insurance. Hit sheep that were on a main road as property owner did not have them confined to his property. Apia says I have to pay the excess. I'm not at fault. Insurer should be recovering costs from property owner on my behalf. This is why we all have comprehensive insurance. Do not use this company. Customer service is terrible too. On hold for almost 3 hours. Can never get any help.

  • Value for Money
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Questions & Answers

Mirella T.
Mirella T.asked
Car Insurance

how do I pay the car insurrance

1 answer
paul
paul

Like any account. Simply ASK APIA. You can pay accounts via email or phone APIA & they will tell you. Phone 135050.

Wally
Wallyasked
Car Insurance

Please confirm my access to APIA Car Insurance. I join by internet 8/06/22 .
Janina PIETRUNIEWICZ , [Complete Address Removed]
2001 JEEP GRAND CHEROKEE LTD. WG. V8.4.7 L. reg no. [Removed], Third Party
Start from(28/06/2022 ) Contact me: [Contact Details Removed]
Thank you.

No answers
kathy
kathyasked
Car Insurance - Comprehensive

When you payed for agreed value on your car, they can not depreciate your car because your paying extra for that car through your insurance ,your not paying for market value also they have a habit of putting insurance up cars devalue over time there rip offs I'm getting out

1 answer
Chelsea
Chelsea

I am right behind I am taking my other car, house and contents to someone else and when I do either get a payout or my car back I will be saying bye bye.

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APIA Car Insurance

Details

Compare all 3 APIA Car Insurance
CategoryRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Funeral, Health, Home and Contents and TravelFuneral, Health, Home and Contents and TravelFuneral, Health, Home and Contents and Travel
Coverage TypeComprehensiveThird Party Property DamageThird Party, Fire and Theft
UnderwriterAAIAAIAAI
Legal Liability Cover Included up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance Optional ExtraNot OfferedNot Offered
Reduced or Zero Excess Windscreen CoverZero Excess Optional ExtraNot OfferedNot Offered
Choice of RepairerAllowedAllowedAllowed
After Accident Care
Hire Car after an Incident

Optional extra, up to $90 per day for unlimited days

Not Included

Not Included

Emergency Transport & AccommodationIncluded up to $500Included up to $500Included up to $500 for Fire & Theft only
Towing Costs IncludedNot IncludedIncluded
Hire Car after a No Fault Accident

Included up to 21 days

Not Included

Included up to 21 days

Essential / Emergency RepairsIncluded up to $500Not IncludedIncluded up to $500 for Fire & Theft only
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot OfferedNot OfferedNot Offered
Hire Car after Theft

Included up to 21 days

Not Included

Included up to 21 days

Lock and Key ReplacementIncluded up to $1,000Not IncludedIncluded up to $1,000
Transit Cover Not IncludedNot IncludedNot Included
Trailer & Caravan CoverIncluded up to $2,000Not IncludedNot Included
Child Safety Seats and PramsIncluded as part of Personal Property cover, up to $1,000Not IncludedIncluded as part of Personal Property cover, for Fire & Theft only
New-for-old Car Replacement

Earlier than 10 years old

Not Included

Not Included

Personal Property CoverIncluded up to a total of $1,000 (combined with Child Seats / Prams)Not IncludedIncluded up to a total of $1,000 for Fire & Theft only
Uninsured Motorist Benefit Not ApplicableIncluded up to $5,000Included up to $5,000
Accidental Loss or Damage
Malicious Damage / VandalismIncludedNot IncludedNot Included
FireIncludedNot IncludedIncluded
CollisionIncludedNot IncludedNot Included
Natural EventsIncludedNot IncludedNot Included
Theft or Attempted TheftIncludedNot IncludedIncluded
Compare all 3 APIA Car Insurance
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