Apollo Patios

If I could give negative stars I would but unfortunately they are not available. Think twice and clarify what materials they use and what is covered under warranty. They use outsourced materials and don’t advise you of this until you contact them with your concerns - multiple emails phone calls only to be fobbed off with short staffed, passed… Read more

onto management, management negotiating with supplier etc. Very poor after service - if you can find an alternative to build your structure use them. Very disappointed customer

IT IS ILLEGAL. The patio quote was supplied without the all-important payment schedule - until I asked. 20% deposit, 70% material prior to delivery, 10% final. So they have 90% of the money before any work / materials delivered. I challenged the salesman Nick, was told "you don’t dictate how you want to pay. its our way or they someone else ". So it's someone else, too many horror stories.

Fly over patio January 2022 – We have just had finalisation of installation of a flyover patio to our existing patio, built by Apollo Southside Brisbane. We undertook quotes from multiple patio providers and found Apollo to be the most competitive. The first meeting with the sales agent was relaxed and no pressure. All options were presented to us, and we discussed through our… Read more

wants/needs and must haves with the sales agent. He was able to design a patio for us that met all our requirements and priced the patio competitively. The sales agent set expectations very clearly from the onset re: process of patio installation such as time frames for councils’ approval and supply chain. Communication was impeccable through out the process from the payment of our deposit, keeping us updated with application planning process and providing adequate notice for installation. Our installation days occurred smoothly without concern. Matt and the install team were incredibly professional and respectful when interacting with myself (as the client) and each other during the install process. Matt ensured he gained consent before entering our property each day. As the team leader for the installation, Matt displayed incredible leadership qualities with his team in his communication, demeanor, and work ethic. The teamwork exhibited by the boys and the collaborative work and communication displayed by the install team all, ensured a timely and safe installation. The install team we had are a definite asset to the Southside Brisbane Apollo site and greater Apollo company. The installation team left the site clean and tidy and the handover between Matt and myself at the completion of construction was professional and through. Matt answered all my questions with patience and kindness. Full disclosure, there has been an issue arise since installation pertaining to the location of the drainage from the patio connecting to the existing drainage on the house, that wasn’t observed until the most recent inclement weather. I raised these concerns with Apollo, and they addressed them professionally by escalating to the production department and National Construction manager. I’m awaiting an outcome of this; however, I am confident this will be addressed in a timely and professional manner as Apollo has demonstrated so far. I can not comment on long term wear and tear of the patio/ or claiming on warranty as installation was only completed January 28, 2022. What I can say is, we are thoroughly enjoying spending time out in our new patio.

Carport Build – If I am unhappy about anything I will certainly let someone know about it, { like lots of other people do }. However I believe in being fair, so if I am happy about something I will also let someone know about that as well { which not many other people do }. Apollo Additions quoted & built my new Carport. All the people from Apollo contacted me… Read more

when they said they would, turned up on time, were very efficient & they did a bloody good job, as well as cleaning up afterwards. I might also add that while Apollo were not the cheapest, however they were the best quote, compared to the other quotes & how they were going to build our Carport. I certainly appreciated dealing with Apollo Additions. I am also more than happy to recommend Apollo Additions to all of my family, friends, neighbours & anyone else who would like to deal with very proffesional people in everything that they do. I would also like to say that I am not related to anyone at Apollo & I did not receive any payment at all for this very good review. C U L8R Phil.

Salesman was great sell service and the management of planning and time with the scheduling for the installation was confusing. They changed dates. Move dates could not confirm things lack of communication relation to consultation with the approval… Read more

company. Further to that the finish of the build was okay they left concrete wash all over my wooden deck. They left cut of metals on my dog cut his foot on and my dog tried to chew on leftover rivets and screws in the backyard Styrofoam was also left completely through my yard.

Not happy – We had an enclosed patio built in mid 2023. we have had a problem with 2 leak and had some one come a couple of times. but still not fixed.. now we have been told the business has closed down...happy no. Thankfully Shane, who use to work for Apollo came in his own time and fixed it, but an email I sent to Peter at Apollo has never been replied too. Show details

Horrendous Customer Service - still waiting for sunroom – Jai the sales rep promised everything we wanted, turns out he couldn't really deliver and just got the sale and then we never heard from him again. Horrible taste in our mouth after he was badmouthing and being very disrespectful towards the office staff to us. Signed for an enclosed patio in September 2021, had the roof installed in January and… Read more

still waiting on the walls. Response to emails is very slow. Excuses on the phone like we'll call back at the end of the week - the call was on a Monday. Installer Ian dosn't respond to texts or emails in a timely fashion, if at all! No consultation in regards to delivery dates and times of materials arriving, just a text out of the blue saying when it's coming. (for the roof only) Asked for a white door, was promised by Jai that wouldn't be a problem, now being told we can have a timber door that we'll have to paint ourselves. Not the cheapest and not the most expensive company, definately some of the worst customer service from any Company I have ever received. Here's hoping it actually eventually gets finished and is good quality, otherwise a call to the ACCC or ombudsman might be in store.

Apollo patio is very clever don’t trust this company – Four times complaining about my carport, shaking, gutters stuck up, paint cracking, and storm pipe small water clogged and overflowing, and there excuse freedom patio is closed but they are the same company and still under warranty.

Difficult – I paid nearly $4,000.00 in deposit. Unfortunately permit was not approved by the Council and Apollo would only give me a couple of hundred dollars of my deposit back. They claim all the money was the work required in the planning process. Terrible, once they take your deposit, they wont give it back. Very unreasonable. Stay away! Show details

Great Patio – Just want to acknowledge the whole team that delivered our Flyover Patio and the professional way that it was installed plus the maintenance person that went above and beyond. We had specific criteria about not losing our bush vista and the solution that was devised has met all our requirements while still providing our decking with shade and… Read more

protection from the rain. I have already recommended Apollo to my neighbour as we were that impressed with the Company and the staff involved. The overall cost of the project was the best quote we received and I would certainly recommend getting a quote from Apollo Patios.

Didn't feel right – First phone call and the salesperson said we would have a 90 minute Teams meeting in their online "design space" prior to anyone attending our home to provide a quote. Also pushed a finance option with one of their 'partner financiers'. I just wanted someone to quote rebuilding our deck. Felt very dodgy - as soon as she could sense I wasn't interested she basically hung up on me. Be wary... Show details

Avoid this company – Rudest, laziest sales person I've ever dealt with. Promised to arrange install - never did. Spend your money elsewhere. Sales manager just as defensive and unapologetic. Stay away from this crowd.

Bad workmanship – Our patio leaked from day one when windows weren't sealed at all leaving noticeable gaps. Nothing was sealed properly including the roof. Whilst they fixed the windows, after our complaint, they seemed unable to deal with the roof. A privately arranged engineer's report indicated incorrect sealant used. After many attempts over four years we opted… Read more

to have it fixed privately as per the report and hey presto - no more leaks! I cannot recommend this company. They have good advertising but do not deliver.

Terrible service – We bought an Apollo patio 15 years ago. It was installed and leaked from the first day. Council knocked it back and had to be fixed. Recently tried to get repairs done, they came and measured up and then decided after 3 months that they weren't interested in repairing.

unproffessional – after coming and taking the measures twice , they found a problem with dimentions on the day of installation, they didn't want to take responsibility of that. On top of it , we agreed with the installer they sent ,to leave the metrials in our backyard as they will fix the issue, we found that , he later entered our backyard without our consent and… Read more

toke the materials out.I have children ,can't imagine what their reaction would be if they see a stranger at the back of our yard. I don't recommend them for any job.

Our perfect patio – Our decision to commission Apollo patios to design and erect our patio recently has proven to be the right decision, the quality of products used and the tradesman employed proved exceptional. We are only to happy to recommend Apollo patios  Show details

New Outdoor Room – Apollo were professional from the Outdoor Room’s start to finish. The old structure had to be demolished and removed, this was done with a minimum of noise and disturbance while taking great care not to harm the existing house. The new structure was erected with great care and precision, the attention to detail was excellent. I complement the… Read more

builder on his expertise and consideration.

I would recommend Apollo Patios to all that would listen.

Replacement patio roof after storm damage – No drama from the very beginning to the end. The consultant, Nick Brown, came to my house twice to give me different quotes. Very friendly and professional staff. I'm very happy with the replacement patio they did for me. I would highly recommend Apollo Patios to anyone. Show details

Exactly what we wanted- no more flooding – The sales rep came up with a plan to replace our patio roof, and get rid of all our previous problems. The resulting structure is working perfectly, especially with all the rain lately. The patio installer was excellent, and very helpful with some of the small jobs we had to do after the patio was completed. Would definitely recommend Apollo. Show details

Pathetic service and lies – Did a quote paid the deposit of almost 4K asked for more money paid extra 1k 9 weeks later still no plans - asked for a refund and 4 days later they are still trying to ‘work out’ how much to return Show details

Great Service !!! – I have recently had a patio roof installed by Apollo Patio’s and I was very impressed with all the staff that dealt with me – it is extremely hard to find any customer service these days & it seems to be getting worse, however, all of the staff that I dealt with were very respectful, polite, courteous and dutiful. Even though my job was only a small one, I received such great customer service, Thank you again, it has been really appreciated.  Show details

Car Port – Just had our Car Port put in and it looks amazing. The 2 gentlemen that did our work, Daron and Kevin did an awesome job. They were punctual, courteous and thoughtful. Dealing with Apollo Patios was easy, never a hassle if I had a question or concern and when I needed to alter the roofing, also no hassle and easy to deal with. Great outcome that has added value to our home and created a "hail safe" area to house my daughter's car.  Show details

Reliable Building Contractors – We first used Apollo in late 2017 when were completing stage one of our renovations for an awning over the rear out door living area, all dealings we had with Apollo during our renovations have been 100% perfect, from the quote being done on the day and time arranged to the materials being delivered on time as per contract, then the installer who… Read more

arrived on time as promised. The installation was completed and all rubbish removed. We used Apollo again in November/December 2020 to complete stage two with the exact same result, every aspect from quote to completion was totally flawless. All staff at Apollo are a pleasure to deal with, totally professional and honest. We will be using them again on the next renovation.

Outstanding product & Service! – We just finished our new driveway and were looking to install a large carport and pergola for our outdoor entertaining area. From the first phone call, Josh was very easy yet professional to deal with. Regardless of how many questions / quote variations we had, he was glad to explain in detail and gave us assurance our needs were being heard.… Read more

During the installation stage, again the team were very professional, neat and tidy in their approach and working to the highest standards. We couldn't be happier with the finished job. The quality and finish of the installation & materials are second to none and we are truly grateful for Josh and his team as our outdoor area has been transformed! We would highly reccomend Josh and the Apollo team!

Great patio done by Apollo Patios – We have been shopping for a while before we chose Apollo Patios. Great price with easy finance options. Very good quality, and excellent job done by them. No hassle from the very beginning to the end. The consultant, Nick Brown, came to my house several times to give me different quotes. Very friendly and very professional staffs. I'm very happy with the patio they did for me. I would highly recommend Apollo Patios to anyone. Show details

Carport - what a difference it has made – From quote stage to the finished job, no hassle at all, very professional all the way. Tradesman who put up the carport new exactly what he was doing, very confident and a person you could talk too and ask questions. All up in one day - great job. Would recommend Apollo to anyone.