1 photo
Apple Store Australia

Apple Store Australia

Physical store, Online store (See All)
1.8 from 669 reviews · View Statistics
See the Best Electronics & Computing Shops in 2022 as rated by Australians on ProductReview.com.au.
Brand Manager for Apple? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

  • Product Quality
    2.0 (239)
  • Return Claim MadeYes (72) · No (195)
  • Shipping
    1.7 (45)
  • Customer Service
    1.7 (149)
  • Warranty Claim MadeYes (61) · No (211)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Gemma
GemmaSydney, NSW
  • 2 reviews

Chargers for phones! Apple you are getting more stingy and your prices still go up!

published

I’ve had an iPhone for 10+ years and I feel like the price is going up every year but the chargers change way too much. They use to come with a power adaptor plug but now only come up with a USB, I’ve been fine with this for the last few years but now they are even changing the USB leads to the point I now have to go out and buy a new power adapter to fit it. Considering the amount you pay for an iPhone which is ridiculously experience by the way, if you are going to continue to change your product charging leads, and up your price don’t be so stingy with proving a power plug to go with it! We pay enough for it as it is, up your game!

Product Quality
1/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Mario
MarioGreater Melbourne (Metropolitan), VIC

Faulty screen hopeless outcome

published

The screen of my iPad was faulty as they said (not my fault) and because out of warranty they did not replace it and apple was not able to repair it (of course) so my only option was to buy another for 950$ for a 12.9 iPad Pro 2th gen?!?!! crazy even asking something like that.
Very disappointed with apple, as I said to the guy I am done with apple once and for all

Product Quality
1/5
Customer Service
3/5
Similar opinion? Write a review on ProductReview.com.au!
Alex
AlexSydney, NSW
  • 4 reviews
  • 3 likes

Nightmare please read!

published
Product Quality
1/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Michelle G
Michelle GGreater Melbourne (Inner), VIC
  • 11 reviews
  • 4 likes

Great service

published

Decided I needed a new iPhone.
Got online, booked an Apple sales appointment within the hour, went down to Chadstone and saw Tarne at my booking time and bought the 13 pro, some AirPods and a charging plug.
2 hours after my booking, I had everything I wanted.
Great service, advice and a fun chat.
I’ll never get my phone from the service shops ever again. Excellent service.

Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Apple Store Australia compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Noor
NoorPerth, WA

Technical Support - Pathetic service

published
Product Quality
1/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Chris
ChrisSydney, NSW
  • 10 reviews
  • 1 like

They use to be better when they were less wealthy.

published

What happened to Apple after-sales Support? They use to be better. Now the most wealthy company in the world won't support their products as expected. Very sad when they empathise and tell you that sucks but "The computer says NO". I'd like to speak to customer relations but were not willing to put me through. Outside of their remit, they said. I thought their remit was to relate to customers.

Product Quality
2/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
Ze Winters
Ze WintersPerth, WA
  • 2 reviews
  • 1 like

DONT DO TRADE IN!!! Worst service I've gotten!

published
  • Thumbnail
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Related Articles

Previous
Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.
where-to-buy-and-how-to-choose-a-monitor-and-other-home-office-needs
Next

iPad pro stopped working after 4 years. Not built to last.

published

iPad pro stopped working after 4 years. Apple built there brand of sweat shop labour making products cheap poor workmanship and then highly over pricing them. My iPad pro had a major hardware failure and apple denied any responsibility to fix it.

Product Quality
1/5
Customer Service
2/5
Similar opinion? Write a review on ProductReview.com.au!

staff not interested in customers

published

Not enough staff and staff that were there were chatting in groups when requested for help on an item no one available for 10 minutes. Demo in progress on ground to empty space to loud to talk to someone
Bad layout on ground floor, store not friendly

Incentivised Review No
Store Locationsky line place Sydney
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Apple Store Australia compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
jwaussie
jwaussieMelbourne
  • 20 reviews
  • 15 likes

Trade in - Forget it

published

Like everyone else - it seems great but a waste of time- have to post it to a place in NSW and get a email at 10,30pmSaturday trade in nil- never trust them again

Incentivised Review No
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Kate B.
Kate B.Greater Melbourne (Inner), VIC
  • 5 reviews

Efficiency and professionalism

published

Wow, made an appointment with the Genius Bar to enquire about having my son’s iPad screen fixed. Thankfully I had been paying for Apple Care since we bought it. When I broke the screen I worried it would be a nightmare to have fixed. How wrong I was. The efficiency and professionalism of the staff in the Doncaster Apple Store was like nothing I’d seen before. Once I’d explained my situation they acted quickly to assure me Apple Care meant my son’s broken iPad would be replaced immediately at a cost of just $65. Could not be happier with the service received or with the coverage of Apple Care. Thanks Apple!

Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
jji
jjiSydney, NSW
  • 13 reviews
  • 5 likes

Chatswood Chase Genius Bar

published

Visited the store to be helped with my new phone I had purchased just over a week ago . Great service at the Genius Bar with Kylie who took her time & expertise to explain in detail to me how to resolve some of the issues I told her I was having with my new phone . Kylie was very professional , congratulations for the wonderful service !

I would also like to mention that Mikey was very helpful in explaining to me one of the Optus plans .
Thank you both for the amazing service.
I highly recommend this place with no doubt .

Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Apple Store Australia compares to other Electronics & Computing Shops

Know better, choose better.

Compare all

Staff social behaviour is big concern

published

A staff named Heba at Doncaster Westfield Apple Store is super rude and has ethical issue.
If Apple kept hiring staff in awful manner, it is a big issue for its reputation.

Product Quality
2/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!

Warranty is a joke

published

Bought a $3600 high tier iMac. Experienced fan/heating issue after 6 months of purchase.
They didn't find the root cause but asked me "are you using chrome?" and blamed Chrome for the issue.
Get zero support. No refund. No repair.

I am using that faulty iMac with huge fan noise when writing this review. Terrible experience.
I will never buy another iMac in my life.

Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Van
VanSydney, NSW
  • 3 reviews

Customer Service is Extremely Poor

published

After explaining my concern to the customer service, i was not aware they did not get me. They did not clarify about my issue first and in the middle of troubleshooting for one hour, told me like, "Aha! Now i know." Like, dude seriously? And then proceeded to troubleshoot for another one hour but I decided to give up. Jesus, it is an unproductive use of my time.

Product Quality
5/5
Shipping
5/5
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Ali akbar
Ali akbarasked
Apple Store Australia

Please let us know Mac pro 13 M2 Available in perth city in Australia? Give us location address

No answers
Maria das Dores S.
Maria das Dores S.asked
Apple Store Australia

Good night! I live in Beasil. I want to buy and send a gift to Brisbaine. The present is an Air Tag.
Can you help me with the purchase?

1 answer
musician
musician
ROSS W.
ROSS W.asked
Apple Store Australia

Does the i clod belong to Apple or does belong to Microsft

1 answer
musician
musician

Hi Ross,
iCloud is an Apple service, Microsoft’s version of iCloud is called OneDrive. Both with a blue and white cloud logo

See all Apple Store Australia questions

Get an answer from our members

Apple Store Australia

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.