Been using Apple products for some time now ‘ many years! I’m thinking I’ve had enough, actually my family were discussing this constant update channeling structure they’ve got going on ‘ frustrating you with slower operations etc. Time for change “ Looking forward to seeing what’s new with Android systems. Apart from great economic savings. Show details
Never again will I buy through Apple Store. Delivery was not made of my product. Had to have signature for product during business hours. I can not have it delivered for signature during business hours. They would nnot deliver without signature. Even though 3 security cameras on the area. No compensation given. I am still without product and no refund. They have threatened legal action. Show details
Booked a confirmed Genius Bar appointment for iPhone 14 battery replacement. Arrived to be told no stock - no prior notification given. Apple refused to offer any remedy and refused to respond in writing. Forced to purchase a replacement phone ($1,399) ahead of international travel. Formal complaint lodged with Consumer Affairs Victoria (Case C2026/03/012492)." Show details
Reviews with attachments
iPhone 16pro 256Gb Expensive mistake – Apple We bought iPhone 16 pro recently and got into problem immediately with camera app crashing continuously. Contacted apple support multiple times and ran through many diagnostics without any root cause and fix. Temporarily problem gets fixed for 1-2days by hard reboot but its not a fully working phone. After 1 week or more of struggle today… Read more
apple support mentions its issue with some devices and engineering team is aware of the issue. No ETA no repair or refund or replacement for us. We are left with a 2000$ dud.
Too BIG to FAIL – I have an issues with my Apple Watch. The screen is flashing while on a night mode. I went Apple and they said it is software issue and reinstall the Watch. Didn’t worked. Second visit to the store - no one was able to assist as all the Apple Watches specialists were busy, also no appointment online. I call Apple and they suggested to go to… Read more
shop so someone can assist. So contacted 3 times and not resolved. Have to go again for third time. Very disappointed with the service
Systemic failure of Apple’s repair process – 4+ hours of calls for nothing I have been a loyal Apple user since the iPhone 4s, but my recent experience with a repair for my iPhone 17 (Repair ID: A703292629) has completely destroyed my confidence in the brand. What used to be the gold standard for customer service has devolved into a disconnected,… Read more
automated mess.
My phone was sent in for a screen repair over five weeks ago. Since then, I have been the one doing all the heavy lifting to get an update. I have spent a total of 4 hours and 14 minutes on the phone across six separate calls. Each time, I was told to "be patient" because a part was on backorder. I followed their instructions to the letter and waited for the promised callbacks.
Instead of a resolution, I received an automated email stating that my device is being returned unrepaired because I was "unreachable."
It is clear that Apple’s automated systems do not "talk" to their manual support cases. While I was actively speaking with senior advisors and waiting for their updates, an automated timer was apparently counting down to cancel my repair.
To be told I haven't communicated after investing over four hours of my own time is insulting. I am now being sent back a broken device after a month of being strung along. If you are expecting the "Apple Experience" of old, be warned: it no longer exists. I am seriously considering switching to another ecosystem after this.
Pros: None. Cons: Total lack of internal communication, automated systems overriding human support, massive waste of customer time.
Delivery time misleading and deceptive Bought an iPhone online on Thursday. Clicked the all the options which said the iPhone would be delivered Friday (next day) to my postcode with free standard shipping if I bought by 2pm. Have photo evidence of this and can reproduce even now on my phone. Once my payment went through, it updated to say my… Read more
iPhone would arrive the following Wednesday to Friday.
It’s now the following Monday evening and the iPhone hasn’t even been shipped.
Multiple calls to Apple and they don’t care. First person last Thursday offered to cancel my order so I could pay extra for shipping and did not honour the website.
Called again today on Monday and was told if it’s here late and arrives next week that’s ok because it can just be delivered anyway. I explained again no it’s not I needed it last week as expected and I’ll be interstate next week so it does need to arrive ASAP but she couldn’t / wouldn’t do anything.
Reported to ACCC
Even canceled prior to trial period, but tried to take the money out even no subscription’s. Should contact financial ombudsman and ACCC to take action against them. Really disappointed ☹️ Show details
Apple is starting to feel like a scam operation. A lot of free apps now require in-app subscriptions, and it’s incredibly easy to make accidental purchases. Getting a refund is nearly impossible. My son downloaded an app called Picsart, which was listed as free, but after I updated to the latest iOS, Apple somehow removed the parental controls.… Read more
Then, they charged me $108.99 for this useless app. I’ve spent three days trying to get a refund, but both their billing and customer service departments have been completely unhelpful. What exactly are these departments even for?
On Tuesday 7th October 2025 I purchased this for $89.95 so I could put my charger, USB-C Cable and Magic Mouse into it to keep it safe while I am travelling. On Friday 10th October 2025 I just received an empty box so I rang Apple that same day and they gave me a full refund for the inconvenience. Show details
Don't buy their BELKIN INVISIGLASS. At $55.95 you'd think it would be a good product but NO. We've tried 2 x $55.95 each. Impossible to attach. No instructions. Always tiny black spots. Cant' get bubbles out no matter how hard you try. You ring APPLE and you get a BOT who messages you and says you can't Return as it's 14 days but it's been 2… Read more
days??? Buy the SPIGEN at $22.95 instead IT'S PERFECT and EVERYBODY RAVES ABOUT THEM. Do not touch Belkin from APPLE.
- +1
Horrifying to know Apple doesn’t care about fraud being committed by their approved app companies. It’s non stop defecting, gaslighting and condescending behaviour to not give the stolen money back. Supervisors do absolutely nothing except enforce the stolen money to remain with them and the app that’s taken it. Attached are screenshots of… Read more
Apples deflecting.
False declaration by Apple “ For over a decade, the App Store has proved to be a safe and trusted place to discover and download apps. But the App Store is more than just a storefront — it's an innovative destination focused on bringing you amazing experiences. And a big part of those experiences is ensuring that the apps we offer are held to the highest standards for privacy, security and content. Because we offer nearly 2 million apps — and we want you to feel good about using every single one of them.”
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I have been a loyal Apple customer for years, spending thousands on their devices. But what I’ve experienced recently is nothing short of disgraceful. There have been unauthorised charges through apps, taken from my account without my permission. I was not subscribed, never approved these transactions, and did not share my account with anyone.… Read more
Yet the charges kept coming.
Despite raising the issue multiple times, Apple has: • Refused to stop the app’s access • Denied proper refunds for earlier fraudulent charges • Blamed me, while claiming there’s “nothing else they can do”
Apple is fully aware of what’s happening. They’ve admitted the app is a third-party app, yet continue to let it access my account and process charges — even with my settings locked down. That’s not just poor customer service — it’s negligence and complicity in fraud.
This is highly illegal under Australian law, and Apple should be held accountable. They have evidence of fraud and are choosing to do nothing meaningful to stop it.
I’ve lost trust in Apple. Their customer support goes in circles, never escalating the issue properly, and their so-called security is a joke. If you value your money, privacy, or security — think twice before giving Apple your payment details.
Attached are screenshots of Apples total disregard of the fraud being committed. WOAH, their last message to me.. Lucky their are other avenues to take to get your stolen money back and where Apple will be forced to hand other the evidence, the same evidence Apple will NOT give to its customers. Apple needs to be investigated for fraud and massive class action against them.
Said no for the extra subscriptions. All I wanted was extra storage but was charge for everything. ask for my money back and they said no. Then when chating to them they sent me this
Latest follow-ups
Really poor service for repairs. My work phone needed the rear glass replacing, so my wife was going past the Apple store in Chatswood on last Friday and checked in for what the process should be to get it done as quickly / easily as possible -… Read more
given my work phone is also my mobile internet etc etc....spoke to someone who said there was a booking avialable at 10 am Monday, and as that was early in the day it should be able to be done quickly. When she arrived for that appointment she was told there was no stock available to fix the phone....no call beforehand to mention that she was wasting her time to come in, even though it had all been flagged in advance. Given I was already without my phone she was pushing to see how to get it done still, and was told that Castle Hill had stock, so she had to drive over there, or just re-book to come back. Did go over and get the repair done, but discussions with customer service in between times were hopeless, with no understanding of the unnecessary time wasted by her, and the additional time I needed to run a small business with no phone...and now being told that whilst she was intitially offered some AirPods as compensation (which are of no use to us), that there is nothihg that Apple has done wrong according to their standards of customer service....really??
Follow-up · Castle Hill service was helpful, the rest of Apple service was dreadful. Many follow up phone calls, and zero interest in the poor level of customer service, indeed they closed the first case almost immediately, even though it explicitly said on there that it was still need ing review, and that more needed to be done....so that "lost" the trail… Read more
Bough an expensive keyboard from Apple website last year in October 2024 for the cost of AUD279 ... less than 12 months later the letter "M" is getting stuck so I decided to call Apple to see if they can replace it since it is less than 12 months… Read more
old. I'm now on the phone for more than 30 mins and they keep sending me thu different departments. They are trying everithing not to replace a defective item. Fo someone who spent so much for a keyboard I feel like insulted. Overall at this stage I spent 1 hrs trying to get this replaces and by the Australian Customer Law if it is not working as it should be and it is less tha 12 months old it must be replaced .... ?? So frustrated!
Follow-up · I finally received a replacement ... it took more than 1 month ... !!! ??? Basically I had to buy another one in hurry from a local shop just to keep working while waiting for the replacement. Is that a good service, Apple??? This is not good enough :-(
I purchased an iPhone 16e from Officeworks Osborne Park in February 2025. From the very beginning, the device had persistent network and connectivity issues. I took the phone to an Apple Store in March 2025. Diagnostics showed no fault. I even… Read more
allowed remote screen sharing for further diagnostics, but they still claimed the device was fine.
Following Apple’s advice, I changed my mobile provider, but the problem remained. The same SIM card works perfectly in iPhone 7, iPhone 12 mini, and Android phones — only the iPhone 16e is faulty.
In April, Apple sent me a replacement device, but the same issues continued.
In July, I returned to the Apple Store. They tested the phone again and told me “there’s nothing wrong.” They refused to offer a new replacement or a different model.
Apple claims they are still investigating the issue — but it’s been over 5 months.
I even contacted Apple’s executive team ([Name Removed]) requesting a different iPhone model — but received no response.
After 15 years as a loyal Apple customer, I am deeply disappointed. Apple failed to take responsibility and provide a proper solution.
Follow-up · Follow-up (September 2025): Unfortunately, the situation has not improved. Officeworks has still not responded to my complaint, even though the deadlines have long passed. Apple sent me a replacement device in April, but the same issue reappeared. When I personally went to the Apple Store, they told me there was no fault and refused any further… Read more
Positive reviews
Apple Australia I give you 5 starts because I love you products but I have a real concern, please ready... WARNING CRIMINALS OPERATING OUT OF THIS DELIVERY STATION IN MULGRAVE MELBOURNE! 2025 Apple Iphone17 been stolen! Purchased on the Amazon and no one at the Amazon call center THAT'S NOT IN AUSTRALIA wanted to help. APPLE Australia your… Read more
products being sold on Amazon and going through the delivery station in Mulgrave in Melbourne is being run by criminals. Please help us consumers.
I had James J assist me and Sara help assist with changing my Mini 12 iPhone. Their service was very good. Approachable and Friendly. Emma started to process my queries. Very honest and approachable. I am so happy with Apple service and product. Your quality is of high value and reliable. Anthony Macri has also been very friendly and approachable.… Read more · 1
Just walking into the Maribyrnong Highpoint Apple Store makes me feel at ease. HESH, staff at Apple Store recommended us to use Apple Support which was very reliable and we did not hold up the queue. Apple Support was very friendly and reliable. They answered all my queries and they were approachable and friendly. Well Done to Apple that has very high standards and high Value. Thank you. From Trish Lambert mobile: [Content Removed]
Finally good service from Apple – Had a problem with Apple regarding my wife’s Apple smart watch. Got a quote via chat with Apple for $135.00 for battery replacement and shipping. A couple of weeks later having a chat session with Apple regarding the no show of the packaging to ship it to an Apple repair shop I was then quoted $254.00USD. I told the Apple support that I was in… Read more
Australia so I was told $254.00 AUD. After different chat sessions and phone calls I told Apple Chat that I would contact Consumer Affairs. The following week Apple informed me that the battery replacement and shipping both ways would be free. Watch was shipped on a Thursday and lo and behold a new watch arrived free of charge. Now I’m thanking Apple for the service and new watch.
Negative reviews
Horrible customer service at the George street Sydney Apple store. Manager Co was unwillingly helping me to sell products. At the end he found the product I needed and refused to price match. I did the price match few days before at the Broadway store without any questions asked. I asked him to keep the products to himself and refused to buy and… Read more
bought them online with 8-10% discount. I wasted my time assuming that I would get a good customer service and support from the Apple store and I was wrong.
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Apple streaming TV blocked our annual subscription in the middle of watching a show after nearly 5 years membership. This trillion dollar bully refused to give any explanation about why they shafted a heavily disabled pensioner living in regional Australia despite the fact that I am the only person who knows my account details and my wife is the… Read more
only other human watching this channel. I can't leave my home without assistance and depend upon streaming TV to distract from 24/7 pain and over 900 fractures since age 13. Along with 2 heart failures and 3 kidney failures along with various other health issues. While my wife is waiting for a double knee replacement in July. On top of treating me like a criminal this trillion dollar company has simply stolen the final 6 months of my subscription and refuses to refund my money on top of refusing to provide any explanation. I have contacted my federal government representative here in Hervey Bay and will be contacting the appropriate ombudsman when I get feedback from the federal member here. I'm here to warn all Australians that Apple can rob you blind without reason anytime they want. Whether an Apple employee or cyber thief accessed my account, I may never know because of their disgraceful refusal to come clean. Hopefully, other Apple victims will come forward too. I will be approaching a major legal firm to find out about a class action against Apple as we locate other victims across Australia. Add your experiences on this site to show that these Apple executives can't keep bullying struggling Aussies because their overpaid CEO and executives believe that they are untouchable.
Apple update version 26.3.1 DO NOT INSTALL THIS UPDATE. The update makes everything far more complicated and unnecessary by providing too many options by default which slows down user demands. ie: just saving a photo used to require only 1 simple action, now it requires 2 separate steps. So pathetic. Absolutely useless program wasting time all… Read more
for a different GUI they refer to as ‘fluid’. Its a nonsense gimmick that makes life more difficult for simple iphone tasks. Totally unwarranted. Photo attached. After you take a snap you can no longer just ‘save’ the photo. You must hit the tick on the top right of the screen then select another separate option on what you want to do with the photo!! How stupid is that? Failing this if you close the screen instead of selecting the second step your photo has been lost.imagine the frustration this causes for people taking urgent snaps
Recent reviews
Never again will I buy apple products via gift cards. These guys are hopeless. They had the phone in stock in front of me. but made me order it onlline in store and now have to wait 7-10 days for delivery. And I needed the phone urgently. Shameful. Show details
I downloaded an app and purchased a subscription using Apple Pay. The subscription did not appear on my active list. I emailed the app provider and asked that the subscription not be renew, a month before the next payment was due. The renewal payment was withdrawn anyway via Apple Pay. Apple wasn’t interested in my complaint. Refused to provide me… Read more
with an email address. Told me to call in morning. I no longer trust Apple Pay with my credit card details.
I bought several gift cards at the store. I got home to redeem one card only to find it was already redeemed. Can't imagine how that would be. I contacted Apple about it. They want me to wait another 2 weeks to hear back from them. I sent everything about the purchase to them. So that will be 3 weeks now. I want my money back, it's a lot. They do… Read more
not contact me at all, the store can't help, apparently. Pretty peeved! No more Apple cards for me, this is the second time in 2 weeks this has happened to me there. Something is wrong. Avoid that. Legal action next.
I canceled a 7 day free trial app after only having it for one hour. The app didn’t work. They charged me subscription of $14.99. This is criminal taking money out of my bank account without valid reason. Enough but bloody scammers.
Awful. I gave up and bought what I wanted from Officeworks instead. Difficult to find what I wanted, Difficulties using Apple Pay. Difficulties choosing how many of a particular product I wanted. Tried going through checkout with credit card when Apple Pay was unsuccessful and site would not accept the phone number I was typing in. Tried to… Read more
fill from my contacts and still would not go through and so I gave up. I am not sure how I delete my saves either that I have bought from somewhere else now.
My husband and I bought new iPhone 7s a few months ago. My husband, who has neck and shoulder issues, decided father would like to trade his phone in for another iPhone 17 that’s weighs less. He went to thr store today to find out he can’t do that. They dont trade in the current model phone even for another current model phone. He has to wait… Read more
until the iPhone 18 is released before he can trade it. Such rubbbish. They should rethink their policies and treat their customers with compassion,
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Turns out in further discussions with Apple that it was really our fault for not checking that the… Read more