Apple Store Australia

I’ve had an iPhone for 10+ years and I feel like the price is going up every year but the chargers change way too much. They use to come with a power adaptor plug but now only come up with a USB, I’ve been fine with this for the last few years but now they are even changing the USB leads to the point I now have to go out and buy a new power adapter to fit it. Considering the amount you pay for an iPhone which is ridiculously experience by the way, if you are going to continue to change your product charging leads, and up your price don’t be so stingy with proving a power plug to go with it! We pay enough for it as it is, up your game!

The screen of my iPad was faulty as they said (not my fault) and because out of warranty they did not replace it and apple was not able to repair it (of course) so my only option was to buy another for 950$ for a 12.9 iPad Pro 2th gen?!?!! crazy even asking something like that.
Very disappointed with apple, as I said to the guy I am done with apple once and for all

On mothers day (over a month ago) i switched on my mac and found ALL MY FILES WERE GONE! I use the mac for only work and have now lost everything (own my own business). I got in touch with Apple and they blamed Microsoft. Microsoft have proven its not them and it must be Apple (microsoft support is amazing!). I have had 4 senior support staff, who have all disappeared. One after the other! No one cares and no one gets in touch! Apple do not have a clue what happened and they have no interest in finding out. Apparently the senior support do not ...

Decided I needed a new iPhone.
Got online, booked an Apple sales appointment within the hour, went down to Chadstone and saw Tarne at my booking time and bought the 13 pro, some AirPods and a charging plug.
2 hours after my booking, I had everything I wanted.
Great service, advice and a fun chat.
I’ll never get my phone from the service shops ever again. Excellent service.

Pathetic technical support
I'm having an issue to restore operating system in mac and last night I've chat online to fixed but didn't fixed - Online Technical Advisor advise to go to the store physically and get it done - Tech advisor booked my appointment for 1:30 pm today -
I went Apple store (Perth City CBD) at 1:10 to secure my que - I've asked them I've an appointment and want to fix my MAC, the lady at apple shop tried to educate my time management and said your appointment on 1:30, so why you come early, and we can't offer you seat at...

What happened to Apple after-sales Support? They use to be better. Now the most wealthy company in the world won't support their products as expected. Very sad when they empathise and tell you that sucks but "The computer says NO". I'd like to speak to customer relations but were not willing to put me through. Outside of their remit, they said. I thought their remit was to relate to customers.

Ordered a new mac and lots of accessories and did a trade-in option so I could get $100 for my air mac which is perfect. Ideally, I'd have liked to drop it for collection at a post office or apple store, however, this isn't an option. You have to pick a day and stay there all day from 9am-6pm so they can collect it. This service is inconvenient but as it was the only option, I took a day off work (which costs me a lot of money to do not to mention VERY inconvenient to be stuck at home and not given a more appropriate window of contact. I picked...

iPad pro stopped working after 4 years. Apple built there brand of sweat shop labour making products cheap poor workmanship and then highly over pricing them. My iPad pro had a major hardware failure and apple denied any responsibility to fix it.

Not enough staff and staff that were there were chatting in groups when requested for help on an item no one available for 10 minutes. Demo in progress on ground to empty space to loud to talk to someone
Bad layout on ground floor, store not friendly

Like everyone else - it seems great but a waste of time- have to post it to a place in NSW and get a email at 10,30pmSaturday trade in nil- never trust them again

Wow, made an appointment with the Genius Bar to enquire about having my son’s iPad screen fixed. Thankfully I had been paying for Apple Care since we bought it. When I broke the screen I worried it would be a nightmare to have fixed. How wrong I was. The efficiency and professionalism of the staff in the Doncaster Apple Store was like nothing I’d seen before. Once I’d explained my situation they acted quickly to assure me Apple Care meant my son’s broken iPad would be replaced immediately at a cost of just $65. Could not be happier with the service received or with the coverage of Apple Care. Thanks Apple!

Visited the store to be helped with my new phone I had purchased just over a week ago . Great service at the Genius Bar with Kylie who took her time & expertise to explain in detail to me how to resolve some of the issues I told her I was having with my new phone . Kylie was very professional , congratulations for the wonderful service !

I would also like to mention that Mikey was very helpful in explaining to me one of the Optus plans .
Thank you both for the amazing service.
I highly recommend this place with no doubt .

A staff named Heba at Doncaster Westfield Apple Store is super rude and has ethical issue.
If Apple kept hiring staff in awful manner, it is a big issue for its reputation.

Bought a $3600 high tier iMac. Experienced fan/heating issue after 6 months of purchase.
They didn't find the root cause but asked me "are you using chrome?" and blamed Chrome for the issue.
Get zero support. No refund. No repair.

I am using that faulty iMac with huge fan noise when writing this review. Terrible experience.
I will never buy another iMac in my life.

After explaining my concern to the customer service, i was not aware they did not get me. They did not clarify about my issue first and in the middle of troubleshooting for one hour, told me like, "Aha! Now i know." Like, dude seriously? And then proceeded to troubleshoot for another one hour but I decided to give up. Jesus, it is an unproductive use of my time.