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Apple Store Australia

Apple Store Australia

Physical store, Online store
2.0 from 434 reviews

Reviews

(84)
(20)
(3)
(34)
(293)
  • Product Quality
    2.5 (74)
  • Return Claim MadeYes (21) · No (67)
  • Shipping
    3.3 (3)
  • Customer Service
    1.8 (56)
  • Warranty Claim MadeYes (23) · No (65)
Alex H.

Alex H.Greater Melbourne (Inner), VIC

Awful and unsympathetic online chat experience

published

Chat was with Caelum. Terribly patronising and ver unsympathetic. Didn't explain coherently what the options for me were. Took forever to type responses. Shameful customer service. Didn't even acknowledge the challenging circumstances of Covid-19 in making in-store purchases.

Would also add that you need to make it clear that Apple Store gift cards CAN NOT be used to purchase App Store cards in big BOLD letters on the Apple Store cards. It's ridiculous that I can't transfer one line of credit to a different platform within the same billion dollar corporation that claims to pride itself on customer/user experience.

Absolutely shameful. Will post this review on across social media as others need to know.

Blur

BlurAdelaide

  • 3 reviews

Product offers worthless

published

Purchased multiple apple TVs... with an offer of free 12 months apple TV- all links not working
Called & would not honour offer.. deceptive and bait advertising to purchase product if you ask me= Very Poor Apple ..shame on you !

Product PurchasedApple TV
290373m

290373mGreater Melbourne (Outer), VIC

  • 5 reviews

Absolutely terrible service. Trying to get rid of the customer for every price

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationHighpoint
Warranty Claim MadeYes
Product PurchasedApple iPhone XS Max 64GB
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Ladyandthetiger

LadyandthetigerSouth East Queensland, QLD

  • 23 reviews
  • 1 like

Long wait for lousy service

published

Had to book an appointment for a consultation with a tech person to basically be told the they know the iPhone 7 is a piece of junk but it’s not their problem.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrisbane cbd
Warranty Claim MadeNo
See all answers
Hate Dell

Hate Dell

  • 17 reviews

Not so smart

published

It’s some times difficult to find help, however once you do, things get easy and smooth. Apple warranty is great, no fuss of phone is under warranty you are looked after.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationCarindale
Warranty Claim MadeYes
Product PurchasedApple iPhone 7 Plus
See all answers
Richard

RichardCentral West, NSW

Hard to discuss false charge

published

I was charged $400 on my credit card. I am prepared to say that Apple were not responsible for this, but it took about four hours on the telephone for them to clear the matter up. I am convinced that Apple were not responsible for this, and my bank's fraud squad are looking into it. I just feel that it could have been settled in 15 minutes.

Return Claim MadeNo
Warranty Claim MadeNo

Apple needs to be more proactive, take ownership and actually help.

published
Customer Service
Product Quality
Store LocationApple Carindale QLD
Product PurchasedApple Airpods 1st Gen
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Michelle L

Michelle LPerth, WA

  • 3 reviews

Excellent and fast service

published

Always busy but quick to get served. It’s like Disney land when you in. Had a watch out if warranty but Apple helped in getting the issue sorted. Was super fast and very friendly

Customer Service
Product Quality
Return Claim MadeYes
Store LocationApple PERTH
Warranty Claim MadeYes
Product PurchasedWatch 3rd generation
See all answers
Hope

HopePerth, WA

Absolutely hopeless

published

So 3750 dollars later apple tech today tells me device is not fit for purpose so why sell them if a product is a few months out of warranty how is it not fit for purpose and no i do not want to buy newest gadget just a reliable product obviously something apple can not give

Customer Service
Return Claim MadeYes
Store LocationPerth city
Warranty Claim MadeYes
Product PurchasedApple iPad Air
See all answers
2 comments
Hope
Hope

Bad service and poor product that breaks just out of warranty so convenient

Hope
Hope

No wonder billionaires

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Richi

Richi

  • 2 reviews

MACS 2019 is scam

published

Scam alert!! Macs alert!! MAC Display models don't have the same software as the original products. In simple words, they showcase Apples but sell oranges. Really disappointed , my MacBook Pro is overheating but they refused to fix it as they were unable to detect it. Poor Customer service, Please don't get ripped off, Its a BIG BIG SCAM !!

Product PurchasedApple MacBook 1.83 GHz / 2.0 GHz
Sheila Ryan

Sheila RyanSydney, NSW

  • 2 reviews

Poor service for a premium product

published

Apple directs you to perform self diagnostic checks before bringing your device in for check/repairs. Even when you know what is wrong you still need to wait days for a booking to talk about it! What a joke. The arrogance is palpable.

Return Claim MadeNo
Store LocationBroadway
Warranty Claim MadeNo
wolfgang25

wolfgang25South East Queensland, QLD

  • 9 reviews

not working

published

Software is not good last calls show up 2 days later. Swipes only work occasionally. Not happy. the same with my mackbook pro. Most apps not compatible... Totally over rated

trompfy

trompfyGreater Melbourne (Outer), VIC

  • 158 reviews
  • 3 likes

The best Mac ever

published

On Tuesday 28th January 2020 I got a iMac 21.5" 2012 as a replacement for my MacBook Pro 15" 2012 since they came and took it on Monday night and since I put Windows 10 on it wasn't working so they couldn't fix it.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationDoncaster
Warranty Claim MadeNo
See all answers
Karen

KarenWarnervale

  • 3 reviews

Incorrect invoices

published

Beware of how Apple invoice you for your purchases.
If you buy with a "free" promotion item they take the value of the promotion item off the value of your item. Which means if you have it insured, want to claim it on your tax, or salary sacrifice the item, you cannot claim for the actual value only the value on the invoice. Apple REFUSE to show the items correctly. Customer service in Australia refer this to Singapore office, where the representatives are happy to give a lecture on processes but not listen to the needs of the customer. I have referred this matter to the department of Fair Trading.

Warranty Claim MadeNo
Khairani khairani

Khairani khairaniWoodbine

  • 2 reviews

Disappointing experience with Apple support team

published

I need to unlocked my phone, sent proof of purchase but they need more documents but it’s unclear what they need & when I called no one can helped and rude.

Return Claim MadeNo
Warranty Claim MadeNo
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Mitesh

MiteshGreater Melbourne (Inner), VIC

Apple devices are not reliable and their warranty service is horrible! Buggy Software

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationApple Fountain Gate
Warranty Claim MadeNo
Product PurchasedOnline
See all answers

Refuse to replace faulty product.

published

Never by an ipod from Apple online. I bought an ipod from them six months ago that is riddled with faults. Support refuses outright to replace it and insists on spending hours with me trying to get my faulty ipod to do what it was supposed to do. I have been through this process three times now as Apple offers no other form of product support.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedApple iPod Touch (7th Generation)
See all answers
Ilya K.

Ilya K.Sydney, NSW

Apple devices are not reliable any more and their warranty service is terrible!

published
Customer Service
Product Quality
Return Claim MadeYes
Store Location1 Bay St, Broadway NSW 2007
Warranty Claim MadeYes
Product PurchasedApple MacBook 13-inch 2019
See all answers
Iman

ImanNew South Wales

  • 4 reviews

Excellent customer service

published

Apple store Miranda is a great store with efficient customer service! Staff are very friendly and ensure to provide excellent and honest advice. Highly recommend Apple at Miranda! Well done!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedPhone case and screen protectors
See all answers
Melb fashionista

Melb fashionistaMelb

  • 4 reviews

Apple Store - Highpoint Melb. Zero customer after sales customer service

published

Purchased and installed Screen cover for iPhone. Within 2 weeks the screen snapped in half even though I have a flip phone case and phone wasn’t dropped. Rang store & was advised by I think name Adriana? There’s nothing they can do and as far as she’s concerned... the screen did its job.
I proceeded to contact the manufacturer and was told their screens have 2 yr warranty and they have offered me a replacement.
Thanks for your appalling customer service Apple Highpoint!!!!

Customer Service
Product Quality
Return Claim MadeYes
Store LocationApple Highpoint shopping Centre
Warranty Claim MadeYes
See all answers
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Questions & Answers

Elsie Roussac

Elsie Roussacasked

Online store

where can I buy a refurbished iphone in Australia zipp code 3500?When I tried to buy one online my zipp code was declared invalid [email removed] I have all Apple products.

No answers
Terry

Terryasked

Why won't my iPad Pro work after a software upgrade? The screen is blank and there is no sign of life after trying to restart it multiple times by pressing the power button, etc. I totally blame the software upgrade for this situation! Is this Apple's way of forcing me to replace what was a perfectly functioning iPad? I'm not impressed.

No answers
Mark

Markasked

Why don’t your products last ver long ?

3 answers
bidol
bidol

I can only speak from my experience,but apart from having problems with my iPhone X I still have my iPhone 4s,5s and 6s and they are all still working.

Jimmy
Jimmy

Hi Mark,
I bought my iPad mini in 2014, the iPad is now quite old. It did last quite a while (until 2019). On the other hand, my newer iPad should last longer.
Kind Regards,
Jimmy

Jimmy
Jimmy

Basically, the older iPad will not last as long. Alternatively, the newer iPad will as apple improved the product.

Get an answer from our members and Apple representatives

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