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Apple Store Australia

Apple Store Australia

Physical store, Online store
2.0 from 426 reviews

Reviews

(83)
(20)
(2)
(34)
(287)
  • Product Quality
    2.5 (69)
  • Return Claim MadeYes (18) · No (64)
  • Shipping
    3.3 (3)
  • Customer Service
    1.8 (50)
  • Warranty Claim MadeYes (19) · No (63)


Richi

Richi

  • 2 reviews

MACS 2019 is scam

published

Scam alert!! Macs alert!! MAC Display models don't have the same software as the original products. In simple words, they showcase Apples but sell oranges. Really disappointed , my MacBook Pro is overheating but they refused to fix it as they were unable to detect it. Poor Customer service, Please don't get ripped off, Its a BIG BIG SCAM !!

Product PurchasedApple MacBook 1.83 GHz / 2.0 GHz

Sheila Ryan

Sheila RyanSydney, NSW

Poor service for a premium product

published

Apple directs you to perform self diagnostic checks before bringing your device in for check/repairs. Even when you know what is wrong you still need to wait days for a booking to talk about it! What a joke. The arrogance is palpable.

Return Claim MadeNo
Store LocationBroadway
Warranty Claim MadeNo
wolfgang25

wolfgang25South East Queensland, QLD

  • 9 reviews

not working

published

Software is not good last calls show up 2 days later. Swipes only work occasionally. Not happy. the same with my mackbook pro. Most apps not compatible... Totally over rated

trompfy

trompfyGreater Melbourne (Outer), VIC

  • 158 reviews
  • 3 likes

The best Mac ever

published

On Tuesday 28th January 2020 I got a iMac 21.5" 2012 as a replacement for my MacBook Pro 15" 2012 since they came and took it on Monday night and since I put Windows 10 on it wasn't working so they couldn't fix it.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationDoncaster
Warranty Claim MadeNo
See all answers

Karen

KarenWarnervale

  • 3 reviews

Incorrect invoices

published

Beware of how Apple invoice you for your purchases.
If you buy with a "free" promotion item they take the value of the promotion item off the value of your item. Which means if you have it insured, want to claim it on your tax, or salary sacrifice the item, you cannot claim for the actual value only the value on the invoice. Apple REFUSE to show the items correctly. Customer service in Australia refer this to Singapore office, where the representatives are happy to give a lecture on processes but not listen to the needs of the customer. I have referred this matter to the department of Fair Trading.

Warranty Claim MadeNo

Khairani khairani

Khairani khairaniWoodbine

  • 2 reviews

Disappointing experience with Apple support team

published

I need to unlocked my phone, sent proof of purchase but they need more documents but it’s unclear what they need & when I called no one can helped and rude.

Return Claim MadeNo
Warranty Claim MadeNo

Mitesh

MiteshGreater Melbourne (Inner), VIC

Apple devices are not reliable and their warranty service is horrible! Buggy Software

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationApple Fountain Gate
Warranty Claim MadeNo
Product PurchasedOnline
See all answers

Refuse to replace faulty product.

published

Never by an ipod from Apple online. I bought an ipod from them six months ago that is riddled with faults. Support refuses outright to replace it and insists on spending hours with me trying to get my faulty ipod to do what it was supposed to do. I have been through this process three times now as Apple offers no other form of product support.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedApple iPod Touch (7th Generation)
See all answers
Ilya K.

Ilya K.Sydney, NSW

Apple devices are not reliable any more and their warranty service is terrible!

published
Customer Service
Product Quality
Return Claim MadeYes
Store Location1 Bay St, Broadway NSW 2007
Warranty Claim MadeYes
Product PurchasedApple MacBook 13-inch 2019
See all answers
Iman

ImanNew South Wales

  • 4 reviews

Excellent customer service

published

Apple store Miranda is a great store with efficient customer service! Staff are very friendly and ensure to provide excellent and honest advice. Highly recommend Apple at Miranda! Well done!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedPhone case and screen protectors
See all answers

Melb fashionista

Melb fashionistaMelb

  • 4 reviews

Apple Store - Highpoint Melb. Zero customer after sales customer service

published

Purchased and installed Screen cover for iPhone. Within 2 weeks the screen snapped in half even though I have a flip phone case and phone wasn’t dropped. Rang store & was advised by I think name Adriana? There’s nothing they can do and as far as she’s concerned... the screen did its job.
I proceeded to contact the manufacturer and was told their screens have 2 yr warranty and they have offered me a replacement.
Thanks for your appalling customer service Apple Highpoint!!!!

Customer Service
Product Quality
Return Claim MadeYes
Store LocationApple Highpoint shopping Centre
Warranty Claim MadeYes
See all answers

Abul Kalam

Abul KalamSydney, NSW

App stores

published

App Store Kogarah stolen my money ($500) from my card. My mobile App downloads is disable without any notifications. I am not happy at all with App Store Kogarah. Thanks

The reviewer stated that an incentive was offered for this review


Amy D.

Amy D.Sydney, NSW

Genius bar not honest

published

I need to replace the ear phone and be rejected. The staff wrote a report of physical dent and there is no dent on it. The right set of ear phone had not been working before any damage but I just did not want to bother if I can hear with the let side and the another party still can hear me. The staff is rude and dishonest without any objectivity. I regret so much brought Iphone pro max. will definitely change to another brand for my next phone.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationApple George street
Warranty Claim MadeYes
Product PurchasedApple iPod In-Ear
See all answers

CatherineM

CatherineM

  • 5 reviews

An Amazing Customer Support Service, before and after purchasing my MacBook Air and iphone

published

I was given great advice by Customer Support Service before I purchased an iphone and a MacBook Air. I needed to attend the Apple Store for support in navigating through what was a new experience for me, on a quite regular basis for a number of weeks. On every occasion that I needed support I was assisted patiently and respectfully by Staff either by phone or at the store until my confidence was such that I was able to navigate my lap top without assistance. I am extremely delighted both with my purchases and the ongoing support that I have received, since then.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationFountain Gate. Narre Warren. Victoria
Warranty Claim MadeNo
Product PurchasedApple MacBook Air 11-inch 2012 Mid
See all answers
Brendan Kaczorowski

Brendan KaczorowskiHunter Region, NSW

Iv never waited so long for someone to take my money

published

I was told I needed a phone replacement and then waited for 2 hrs for someone to replace my phone. What was the wait for ? It only took 2 minutes to actually replace the phone

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCharlestown apple
Warranty Claim MadeNo
Product PurchasedApple iPhone 11
See all answers
Paul

PaulSouth East Queensland, QLD

History with Apple macbook, imac & iphone.

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedMacbook Pro 16-inch 2019
See all answers

Andrew

AndrewSydney Surrounds, NSW

  • 5 reviews

Dishonest about delivery time

published

Apple online promised to deliver next business day on their website. The Ipad I ordered turned out to be 7 business days. The customer service operator was robotic. I was unable to cancel the order or make changes to where it was to be delivered. In fact, the courier had to go to an address that no one would be because it was printed on the label. Really quite silly. I ended up having to ask them to keep it in storage for 3 weeks. My son missed out on the Christmas present. Never yet anything posted from apple. They do not live up to their promises and their service is quite ridiculous.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Tia Marie

Tia MarieSouthwest, VIC

  • 2 reviews

Poor customer service in regards to issues with iPhone X

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationOfficeworks
Warranty Claim MadeYes
Product PurchasedApple iPhone X 256GB
See all answers

Lisa M.

Lisa M.Hunter Region, NSW

Rude and unhelpful

published

Telephone support person was rude and unhelpful. He could not resolve my issue with Apple TV and kept saying that I should have called sooner, before the problem occurred. Kept me on hold for long periods and I am pretty sure some of that was on purpose because I asked to speak to his supervisor. I love Apple products & the in store staff are great, but phone support was sub standard to say the least.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

g m.

g m.Greater Melbourne (Metropolitan), VIC

poor customer service

published
Customer Service
Return Claim MadeNo
Store Locationphone call enquiry to chadstone store

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Questions & Answers

Elsie Roussac

Elsie Roussacasked

where can I buy a refurbished iphone in Australia zipp code 3500?When I tried to buy one online my zipp code was declared invalid [email removed] I have all Apple products.

No answers

Terry

Terryasked

Why won't my iPad Pro work after a software upgrade? The screen is blank and there is no sign of life after trying to restart it multiple times by pressing the power button, etc. I totally blame the software upgrade for this situation! Is this Apple's way of forcing me to replace what was a perfectly functioning iPad? I'm not impressed.

No answers

Mark

Markasked

Why don’t your products last ver long ?

3 answers
bidol
bidol

I can only speak from my experience,but apart from having problems with my iPhone X I still have my iPhone 4s,5s and 6s and they are all still working.

Jimmy
Jimmy

Hi Mark,
I bought my iPad mini in 2014, the iPad is now quite old. It did last quite a while (until 2019). On the other hand, my newer iPad should last longer.
Kind Regards,
Jimmy

Jimmy
Jimmy

Basically, the older iPad will not last as long. Alternatively, the newer iPad will as apple improved the product.


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