1 photo
Appliance Central

Appliance Central

4.1 from 224 reviews · View Statistics
See the Best Appliance Retailers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Appliance Central

Reviews

  • Product Quality
    3.8 (60)
  • Return Claim MadeYes (10) · No (59)
  • Customer Service
    3.4 (71)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
James
JamesGreater Melbourne (Inner), VIC
  • Verified

Terrible experience!!!!

published
Product Quality
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!

The worst company ever, do not order from this place

published

I ordered a $3500 fridge for my elderly mum. When delivered the drivers knocked it and caused a major dent to the front of the fridge. I immediately called the company after 5 min of delivery to advise what had happened. They told me i had to send pics of the damage, even though delivered 5min prior. so i did. They advised me they have no stock to replace nor can they refund.

This company is an absolute Joke. Their customer service is the WORST. So rude and unprofessional.

Trust me and stay away!!!!!

Product Quality
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
Hamid P.
Hamid P.Sydney, NSW

Horrible delivery service

published

What an absolute shitshow. The driver/delivery man and the assistant, who looked like his kid or a teen, where not wearing their masks, I asked them to put their masks on. They said nah, they are not allowed to go in the house because of COVID, so they had no masks.

I told them how am I meant to get it to my duplex/apartment. The delivery man argued with me that it was not an apartment, and failed to understand the definition of a duplex and that I live on the top floor only.

They then begrudgingly took the tv up the stairs, no masks. Left it on the rails and coughed on their way out. What a joke of a company!

Customer Service
1/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Ivan36
Ivan36Greater Melbourne (Outer), VIC
  • 24 reviews
  • 32 likes

Reliable trader and excellent Customer Service

published

I have never purchased anything from this company and thus I was a bit weary ordering an LG sound bar for significantly lower price than at usual outlets.
I do not regret my dealing with Appliance Central at all. They dispatched the goods with the minimum of delay and advised me accordingly. There was a slight hiccup with the delivery byt my enquiry was promptly attended to by the Customer Service staff.
The sound bar arrived only a couple of days later than indicated by the freight company used by Appliance Central but that was to be expected given the chaos caused by Covid-19.
I will not hesitate to deal with this company in the future. Highly recommended.

Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Appliance Retailers

Find out how Appliance Central compares to other Appliance Retailers

Know better, choose better.

Compare all
Peter
PeterSouth East Queensland, QLD

Worst customer service ever

published

These guys have to have the worst level of service i have dealt with in years, [Name Removed] the manager Cleary doesn’t give a crap because he doesn’t call his customers back. I Purchased a sound bar what suddenly stopped working and was told to contact the supplier (tcl) to get a credit what included me having to send a video of the item not working, 3 weeks and 6 phone calls later tcl would never call me back to confirm my credit like they kept saying They would. Once finally getting the credit I got told to call appliance central back to arrange my shipping label so they could send a courier to collect item. 3 phones calls and 3 emails back I keep getting a random email from these guys asking “ can you send item back?”

Product Quality
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

LG Fridge Purchase

published

Purchased an LG fridge GF-B590MBL. Lowest price and free next day delivery and pickup of old fridge. What's not to love?

Incentivised Review No
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Great store for amazing prices on the latest TVs and appliances

published

Was able to get an amazing price on a LG C1 delivered for way less than the big players. Great price and speedy delivery. No complaints here.

Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Marcus
MarcusGreater Melbourne (Inner), VIC
  • Verified

Do not trust Appliance Central

published

Truly awful company. My blu ray player didn’t arrive after a month and I was repeatedly fobbed off and told they were chasing up my order, but to no avail. It then took another week for me to receive a refund. No apology, no compensation, never again. Not worth it.

Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Kim N.
Kim N.Greater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes

Terrible service!

published

The worst customer service! I don't know if its the TCL or the store. Trying to claim a store credit for a warranty claim has taken 2 months and yet to resolve. TCL says its the store and the store says its TCL. I don't care so both can have a bad review. I also put a review on Betta Electrical Villawood as they are the same businesses. Anyone else putting bad review on this company also put one on Betta Electrical Villawood.

Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
Appliance Retailers

Find out how Appliance Central compares to other Appliance Retailers

Know better, choose better.

Compare all
George
GeorgeMetropolitan Adelaide, SA
  • 2 reviews
  • 2 likes

Looking for After Sales Support? Look elsewhere!

published
  • Thumbnail
Product Quality
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
Richard S.
Richard S.Illawarra, NSW
  • 3 reviews
  • Verified

Amazing prices on televisions

published

I purchased a Hisense 65U80G television from Appliance Central. I paid $2280 for the television. In Harvey Norman the other retailers the television is selling for $3495.
It was free delivery and I ordered the television on-line on Sunday and it arrived on Tuesday.
Highly recommended.

Customer Service
5/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

very unprofessional company and disgusting customer service

published
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Appliance Retailers

Find out how Appliance Central compares to other Appliance Retailers

Know better, choose better.

Compare all
Leah
LeahSydney, NSW
  • 2 reviews
  • 1 like
  • Verified

Amazing service

published

We love this shop as they tick all the boxes, they have heaps of stock at great prices and their team is so helpful and friendly, they go above and beyond for their customers. We especially appreciate all your help with our latest purchase and the next day delivery
Leah

Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Ozrick33
Ozrick33Riverstone
  • 4 reviews
  • Verified

Great prices, excellent customer service and delivery guys brilliant

published

Bought whitegoods on two occasions from them this month. Each purchase was seamless, the prices hundreds of dollars cheaper and the guys that delivered the goods were great. Took the old goods away, and the packaging. Kept us up to date on the delivery schedule as we. Wish all retailers were this good.

Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Upasna Ved
Upasna VedSydney, NSW
  • 4 reviews
  • 4 likes

Pathetic, no empathy, no customer service and zero care don’t buy from them

published

Lodge a complaint with ACCC cos they refuse to help.
My tv is faulty but multiple request, phone calls or asking for help had fallen into deaf ears. My heater which again after multiple at least 3 calls a day still not delivered. Pregnant and alone I have asked for help so many times but seems the men working for this company lack empathy or care. They know I can’t return the TV they think I’ll sit and wait.I have the the right to return the tv whether they help or or. Their name is also deliberately misleading to leverage off appliance online business which has 100 better customer service. Stay away from these guys .

Product Quality
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Andrew M
Andrew Masked

Do you remove the old TV and packaging

No answers
Saqib K
Saqib Kasked

Hi Dave,

I bought a TCL Tv online on Tuesday and got it delivered in Melbourne on Friday. Unfortunately the TV delivered is faulty has a crack. I sent you a replacement request with photos. Pl review ASAP and get back to us.

Thanks

Saqib

No answers
Tony N
Tony Nasked

How would I deal with a warranty claim on a Panasonic TV if it develops a problem?

2 answers
Appliance Central
APPLIANCE C.Appliance Central

Hi Tony,

This Tv comes with a one year warranty, It is a in home warranty with Panasonic.

regards
Dave

MickB
MickB

Check out the ACCC web site on warranties. https://www.accc.gov.au/consumers/consumer-rights-guarantees/warranties. They have prosecuted several businesses for making claims about warranties that don't comply.

See all Appliance Central questions

Get an answer from our members and Appliance Central representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.