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Appliance Central

Appliance Central

4.3 from 164 reviews · View Statistics

Reviews

  • Product Quality
    3.0 (16)
  • Return Claim MadeYes (2) · No (17)
  • Customer Service
    2.4 (18)
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Reviewer Photos & Videos

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Exceptional Customer Service

published

Finished night shift, came home finding my Hisense Fridge/Freezer was not keeping anything cold. Nearly summer...OMG
Rang Appliance Central 9.30am they were beyond helpful they were AMAZING
They delivered New LG Fridge/Freezer within 4 hours, same day without hesitation. With the price $400 cheaper!! Delivery, removal of packaging & old fridge was FREE...what more can you ask for 5+

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationVillawood NSW
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I consume

I consume

  • 3 reviews

Excellent service and great prices

published

Better prices than anywhere, someone always answers phone quickly and efficiently, courteous delivery men , great customer service . This is a great place to buy applicances

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBought online
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Jackson

JacksonSydney, NSW

Absolutely horrible customer service

published

They will tell you online that they have the stock, fulfill the order and then not actually have the stock and require to order it in. Then during these times there are delays so i've wasted 2 weeks with these seller just because I believed into their website.

Definitely would not recommend!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Sonnyjeet

SonnyjeetGreater Melbourne (Outer), VIC

Fraudulent company

published

I bought 2 of lg A/c split units from APPLIANCES CENTRAL through ebay on
16 sept 2020 , when my technicians opened the boxes to install the units , one of the unit is damaged badly, indoor and out door units, both , since then i have been in constant contact with appliances central and no one know what is going on after a week of a conversation , and now after everything i am notified that i need to contact lg my self, why was i not told this the first time i reported the fault.

Just to say one thing dont buy from APPLIANCES CENTRAL. But from your local shop in your area , as doing this will not be stress free after you purchase. "Murphy's law applied."

  • +1
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationAppliances central
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Neil

NeilGreater Melbourne (Inner), VIC

  • 8 reviews
  • 2 likes
  • Verified customer

What a shameless company

published

Item price reduced in less than 12 hours after placing order when asked for the price difference refund , they stopped responding. Even before the item was dispatched I tried to contact them but they won't respond to my emails. Now it's afterhours so will call them again tomorrow to see if they finally answer but just noelw recieved a notification that item was already sent.

Such a hopeless company. Won't deal with them ever again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationEbay
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rwaldram

rwaldramSmithfield, SA

  • 2 reviews
  • 6 likes

Selling stock they don't even have

published

I have been looking for a stand mixer for a gift, I found two Breville models that I liked the sounds of, and these guys were $50-$100 cheaper than anywhere else, not to mention that almost everywhere I looked (online) listed these two models as being out of stock.
I purchased the dearer of the two, but then came across the company reviews and started to worry.

I called them the following day and was told that Breville have had these items on back order for some time and they don't know when they'll be back in stock. The customer sales agent said he'd contact Breville and get back to me within the hour.
2.5 hours later i had to call them back only to be told that the dont know if / when they'll get them, so i had to ask for a refund.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationonline
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Leaves a bit to be desired.

published

Ordered a 65in LG TV from Appliance Central Sydney, I am in Qld but the supply and delivery was carried out in extremly fast time, faster than expected. However the good side ended there ,the TV was delivered without all the components including the remote. This TV has no manual control so useless without a remote. After four days of phone calls to their customer service nothing was going to happen, absolutely frustrating, luckily I found their suppliers , LG's customer service phone number. One call and before the call was finished the remote was being prepared to ship and three days later it was in our hands. A shame they spoilt what started out so good.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAppliance Central ebay, Villawood. N.S.W.
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Muhammad

MuhammadGreater Melbourne (Metropolitan), VIC

  • Verified customer

Cheats

published

I ordered an LG vacuum and after a couple of days i got the email that we can not supply the item because some error in the stock levels. I replied to the email insisting that i need the vacuum or provide me some replacement. No one bothered replying to my message and after 3 days of that email i asked them about status of my order cancellation. Within half an hour i got the reply that they will process my refund now. And reason for the refund was "Buyer asked for order cancellation" which i never did. So they actually held my refund till i asked them about it and then they said that i asked for the refund so that's why we are cancelling the order. Will never recommend or order from them again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationEbay
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Ian

IanSouth East Queensland, QLD

  • 6 reviews
  • 9 likes

They are dishonest, untrustworthy, irresponsible and they don't care about their customer injury and loss caused by them

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAppliance Central eBay Store
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George D

George DSydney, NSW

  • 4 reviews
  • Verified customer

Excellent Service

published

I ordered a Rinnai Avenger 25 gas heater at 9.45 AM on Friday March 13th, it was despatched same day and I received confirmation of despatch and a tracking number. The item was delivered on Monday March 16th at approximately 9.45 AM.
Shortly after placing the order I sent an e-mail clarifying the colour of the item, I received a prompt reply and the item was received exactly as described.
Prompt response to my e-mail, prompt despatch, prompt delivery and the item was as described, can't expect any better than that. Well done Appliance Central.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationeBay
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Nguyễn H.

Nguyễn H.Perth, WA

  • 2 reviews

Bad service

published
Customer Service
Return Claim MadeNo
Store LocationOnline

The reviewer stated that an incentive was offered for this review

Heather and Bill

Heather and BillSouth East Queensland, QLD

  • 4 reviews
  • 1 like

Good customer service, but small problem with damaged delivery

published

Purchased new TV and I stuffed up the ordering process, however the staff were very helpful and fixed the mess I'd made - much appreciated. Only small problem is that when delivered I noticed a small hole in cardboard packaging and when I opened the box found the hole went entirely through the packaging and put a very small dent on the television screen/face. The TV seems to operate fine so hope is only superficial. Apart from that I would give 5 stars.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOn line via Ebay
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NitinM

NitinMSydney, NSW

  • 6 reviews
  • 6 likes

Stay away from this dodgy seller

published

Despite paying for full price shipping, product never reached on time, bad customer service, no contact/response back - do not use this seller. I would not use them again at all

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationebay
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Jimmy S

Jimmy SGreater Melbourne (Outer), VIC

  • 5 reviews
  • 1 like

Damage on the product

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationAppliance Central eBay
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Raymo

RaymoRichmond-Tweed, NSW

  • 10 reviews
  • 4 likes
  • Verified customer

Outstanding service and price

published

Apart from a sensation price I felt well looked after in the whole process when I had questions.

The product delivered to Northern NSW in 3 days by a happy driver who carried it up the stairs.

Well done!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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cazandco

cazandco

  • 11 reviews
  • 1 like

All washed up

published

Our old LG dishwasher bit the dust on a Saturday ...
.surfed the internet as we all do nowadays and found myself back at Appliance Central....yes back at ... because I have bought numerous appliances from here. The model we decided upon was in stock and Sunday afternoon the new unit was installed and the wife was happy. The decision to buy from the guys was simple, first past experience , second price for the item, thirdly the extra insurance available, fourthly availability..... fifth...quick and simple transaction.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationVillawood
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Almar

AlmarSydney, NSW

Appliance Central (eBay) /Betta Home living Hisense RSseries TV.

published

Ordered the Brand new Hisense 2019 R7 series, opened the box & lo and behold - Missing Remote control/batteries, No User Manual, No warranty sheet, 2 legs with missing screws.

Still skeptical if this TV is really Brand new, could be ex-display as sellers will never admit. some are very good in repacking products to its original condition. Seller claims it is Brand New and blames packer in China factory probably forgot to include the accessories. Coincidence or not seems like a regular occurrence at appliance Central with missing remotes and accessories in their "Brand new" TV's and blames stupid workers in China factory.

https://www.ozbargain.com.au/node/428593

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers
David

DavidGreater Melbourne (Inner), VIC

Stay Away!!

published

Terrible customer service and experience with this seller, would not use again! We purchased a TV and the picture was terrible, it gave my wife and I headaches and sore eyes are using for 30 mins. The seller requested we pay $400 to take the TV back, what a joke. Their attempt to get some money out of us and avoiding customer laws in Australia. Thankfully the eBay team stepped in and I was provided a full refund after they saw our case.

Incentivised ReviewNo
Corey

Corey

  • 2 reviews

Out of stock

published

Bought a TV on their eBay store, 2 days later they called saying this TV is out of stock, offered ex-display, asked me if I would consider other brands. I decided to cancel that order. Overall they were trying to resolve this issue, however there was not one single sorry has been said, no apologies. Not comfortable.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationeBay
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jefflang007

jefflang007Metropolitan Adelaide, SA

  • 4 reviews

Awful service, NEVER respond to online enquires

published

After sending several online request forms, pre sale and post sale, nil response. Also the transport company they use, Hunter Express, are beyond awful. Wait for a deal at a big name retailer. Giving online buying a bad name.

Incentivised ReviewNo
Return Claim MadeNo
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Questions & Answers

Saqib K

Saqib Kasked

Hi Dave,

I bought a TCL Tv online on Tuesday and got it delivered in Melbourne on Friday. Unfortunately the TV delivered is faulty has a crack. I sent you a replacement request with photos. Pl review ASAP and get back to us.

Thanks

Saqib

No answers
Tony N

Tony Nasked

How would I deal with a warranty claim on a Panasonic TV if it develops a problem?

2 answers
Appliance Central
APPLIANCE C.Appliance Central

Hi Tony,

This Tv comes with a one year warranty, It is a in home warranty with Panasonic.

regards
Dave

MickB
MickB

Check out the ACCC web site on warranties. https://www.accc.gov.au/consumers/consumer-rights-guarantees/warranties. They have prosecuted several businesses for making claims about warranties that don't comply.

lisablack

lisablackasked

If I purchase a fridge, do you take the old friday away? and if so how much does it cost?

1 answer
Appliance Central
APPLIANCE C.Appliance Central

Hi Lisa,

Unfortunately our couriers do not take away the old unit.

regards
Dave

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