Reviewer Photos & Videos
Exceptional Customer Service
Finished night shift, came home finding my Hisense Fridge/Freezer was not keeping anything cold. Nearly summer...OMG
Rang Appliance Central 9.30am they were beyond helpful they were AMAZING
They delivered New LG Fridge/Freezer within 4 hours, same day without hesitation. With the price $400 cheaper!! Delivery, removal of packaging & old fridge was FREE...what more can you ask for 5+
Excellent service and great prices
Better prices than anywhere, someone always answers phone quickly and efficiently, courteous delivery men , great customer service . This is a great place to buy applicances
Absolutely horrible customer service
They will tell you online that they have the stock, fulfill the order and then not actually have the stock and require to order it in. Then during these times there are delays so i've wasted 2 weeks with these seller just because I believed into their website.
Definitely would not recommend!
I bought 2 of lg A/c split units from APPLIANCES CENTRAL through ebay on
16 sept 2020 , when my technicians opened the boxes to install the units , one of the unit is damaged badly, indoor and out door units, both , since then i have been in constant contact with appliances central and no one know what is going on after a week of a conversation , and now after everything i am notified that i need to contact lg my self, why was i not told this the first time i reported the fault.
Just to say one thing dont buy from APPLIANCES CENTRAL. But from your local shop in your area , as doing this will not be stress free after you purchase. "Murphy's law applied."
- Verified customer
What a shameless company
Item price reduced in less than 12 hours after placing order when asked for the price difference refund , they stopped responding. Even before the item was dispatched I tried to contact them but they won't respond to my emails. Now it's afterhours so will call them again tomorrow to see if they finally answer but just noelw recieved a notification that item was already sent.
Such a hopeless company. Won't deal with them ever again.
Selling stock they don't even have
I have been looking for a stand mixer for a gift, I found two Breville models that I liked the sounds of, and these guys were $50-$100 cheaper than anywhere else, not to mention that almost everywhere I looked (online) listed these two models as being out of stock.
I purchased the dearer of the two, but then came across the company reviews and started to worry.
I called them the following day and was told that Breville have had these items on back order for some time and they don't know when they'll be back in stock. The customer sales agent said he'd contact Breville and get back to me within the hour.
2.5 hours later i had to call them back only to be told that the dont know if / when they'll get them, so i had to ask for a refund.
Leaves a bit to be desired.
Ordered a 65in LG TV from Appliance Central Sydney, I am in Qld but the supply and delivery was carried out in extremly fast time, faster than expected. However the good side ended there ,the TV was delivered without all the components including the remote. This TV has no manual control so useless without a remote. After four days of phone calls to their customer service nothing was going to happen, absolutely frustrating, luckily I found their suppliers , LG's customer service phone number. One call and before the call was finished the remote was being prepared to ship and three days later it was in our hands. A shame they spoilt what started out so good.
- Verified customer
I ordered an LG vacuum and after a couple of days i got the email that we can not supply the item because some error in the stock levels. I replied to the email insisting that i need the vacuum or provide me some replacement. No one bothered replying to my message and after 3 days of that email i asked them about status of my order cancellation. Within half an hour i got the reply that they will process my refund now. And reason for the refund was "Buyer asked for order cancellation" which i never did. So they actually held my refund till i asked them about it and then they said that i asked for the refund so that's why we are cancelling the order. Will never recommend or order from them again.
They are dishonest, untrustworthy, irresponsible and they don't care about their customer injury and loss caused by them
I ordered 3 x airconditioning units from Appliance Central eBay store and the delivery guy came around 4:30-5:00 pm on Saturday (30th May 2020) but he parked his truck outside of my house driveway, which is around 40-50m away from my house entrance door and asked me to put down 6 x heavy boxes from his truck. They were heavy and I couldn't understand why he asked me to do it, because it is his job. Anyway, I just did it by myself. After that, he asked me to sign on delivery docket papers so I did and waited for him to carry and move 6 x boxes b...y using his trolley but suddenly he jumped up to the driver seat and drove away, leaving 6 x heavy boxes on the street! It happened so quickly and I didn't expect it so didn't have a chance to stop him. It was getting dark so I didn't have any other choice but carried and moved them into my house. My house is located on the hill so it was physically difficult for me to carry them without a trolley. During the process, I hurt my back somehow. So I straight away wrote down what happened to Appliance Central and clearly mentioned that I hurt myself and had back pain. The pain was getting worse and even I couldn't sit on the toilet seat, couldn't sleep and couldn't walk. The worst pain lasted two days. On next day, I got the reply from Appliance Central and the staff named David said that "make sure this never happens again as this really reflects poorly on us". I couldn't believe it. I was in a big pain but he was only worried about his company reputation. He even didn't ask about my pain at all! I was so upset because of his reply but couldn't sit down on a chair so couldn't reply him back. On next day, I still have pain but was able to sit, stand and even walk slowly. So I went to see my GP and he prescribed some medicines, a letter to my physio and medical certificate. After getting back home, I wrote down to them again and explained what happened, why I was upset and how it affected me. But again their reply was soooo poor and this time, another staff named Peter was busy trying to shift the responsibility to the delivery company and even me saying "We wished that you had contacted us at the time so we can contact the courier and get the driver to come back and bring the units to your door." As I mentioned in the above, it happened around 5:00 pm on Saturday and around that time it was already getting dark in Brisbane. Also, there is NO contact number in their eBay ad. I already tried to contact them by phone but when I pressed "contact us" link in their eBay ad, it just showed the message writing column only. Then how could I contact them by phone? They don't have any genuine intention to rectify the issue which was caused by the delivery company that Appliance Central hired. It is clearly Appliance Central responsibility. I paid $210.00 to Appliance Central for the delivery, not to the delivery company. I clearly explained to them that why it is the "Incomplete Delivery", about the injury and about my economic loss (I couldn't go to work a whole week so far and it is my GP and physio's advice not to go to work or not to drive a car). Appliance Central didn't show any genuine intention to compensate for it. Also, somehow they deleted my negative feedback on their eBay review! How could do they do that without my acknowledgement or my approval? They are dishonest and untrustworthy! Their 100% positive feedback on eBay is wrong and lie. I tried to contact eBay regarding this issue but because of Coronavirus, eBay call centre wasn't available. I will continue to try to contact eBay and report it and I will explain the whole story to them in order to rectify the issue. I will never ever deal with Appliance Central again and will not stop until I receive the right indemnification!!!!
- Verified customer
I ordered a Rinnai Avenger 25 gas heater at 9.45 AM on Friday March 13th, it was despatched same day and I received confirmation of despatch and a tracking number. The item was delivered on Monday March 16th at approximately 9.45 AM.
Shortly after placing the order I sent an e-mail clarifying the colour of the item, I received a prompt reply and the item was received exactly as described.
Prompt response to my e-mail, prompt despatch, prompt delivery and the item was as described, can't expect any better than that. Well done Appliance Central.
I bought a 4.5L Tiger Thermal Magic Cooker- Made in Japan NFH-G450 from this seller on 01/03/2020.
04/03/2020 I received an email from them said that I could come to their store to pick up my stuff in NSW meanwhile I live in WA.
I replied their email immediately telling them something wrong and asked them for advice. They have not yet responded to me until now (06/03/2020)
Yesterday, 05/06/2020, I called them to tell the problems, they said tha...
The reviewer stated that an incentive was offered for this review
Good customer service, but small problem with damaged delivery
Purchased new TV and I stuffed up the ordering process, however the staff were very helpful and fixed the mess I'd made - much appreciated. Only small problem is that when delivered I noticed a small hole in cardboard packaging and when I opened the box found the hole went entirely through the packaging and put a very small dent on the television screen/face. The TV seems to operate fine so hope is only superficial. Apart from that I would give 5 stars.
Stay away from this dodgy seller
Despite paying for full price shipping, product never reached on time, bad customer service, no contact/response back - do not use this seller. I would not use them again at all
Damage on the product
Purchased A Panasonic Air Conditioner with a good price, and delivered fairly quickly. Call an electrician to install the unit. As usual hime start by working on the indoor unit, and everything was great. When he start unboxing the outdoor unit, we notice a big dent/deformation on 2 top corners. We have no choice but to continue installation since we will have to pay the electrician with some call-out fee and half-finished-work if we cancel it, and that loss will be ours.
Contacted Appliance Central they reply promptly, saying that they agree t...
- Verified customer
Outstanding service and price
Apart from a sensation price I felt well looked after in the whole process when I had questions.
The product delivered to Northern NSW in 3 days by a happy driver who carried it up the stairs.
All washed up
Our old LG dishwasher bit the dust on a Saturday ...
.surfed the internet as we all do nowadays and found myself back at Appliance Central....yes back at ... because I have bought numerous appliances from here. The model we decided upon was in stock and Sunday afternoon the new unit was installed and the wife was happy. The decision to buy from the guys was simple, first past experience , second price for the item, thirdly the extra insurance available, fourthly availability..... fifth...quick and simple transaction.
Appliance Central (eBay) /Betta Home living Hisense RSseries TV.
Ordered the Brand new Hisense 2019 R7 series, opened the box & lo and behold - Missing Remote control/batteries, No User Manual, No warranty sheet, 2 legs with missing screws.
Still skeptical if this TV is really Brand new, could be ex-display as sellers will never admit. some are very good in repacking products to its original condition. Seller claims it is Brand New and blames packer in China factory probably forgot to include the accessories. Coincidence or not seems like a regular occurrence at appliance Central with missing remotes and accessories in their "Brand new" TV's and blames stupid workers in China factory.
Terrible customer service and experience with this seller, would not use again! We purchased a TV and the picture was terrible, it gave my wife and I headaches and sore eyes are using for 30 mins. The seller requested we pay $400 to take the TV back, what a joke. Their attempt to get some money out of us and avoiding customer laws in Australia. Thankfully the eBay team stepped in and I was provided a full refund after they saw our case.
Out of stock
Bought a TV on their eBay store, 2 days later they called saying this TV is out of stock, offered ex-display, asked me if I would consider other brands. I decided to cancel that order. Overall they were trying to resolve this issue, however there was not one single sorry has been said, no apologies. Not comfortable.
Awful service, NEVER respond to online enquires
After sending several online request forms, pre sale and post sale, nil response. Also the transport company they use, Hunter Express, are beyond awful. Wait for a deal at a big name retailer. Giving online buying a bad name.
Questions & Answers
I bought a TCL Tv online on Tuesday and got it delivered in Melbourne on Friday. Unfortunately the TV delivered is faulty has a crack. I sent you a replacement request with photos. Pl review ASAP and get back to us.
How would I deal with a warranty claim on a Panasonic TV if it develops a problem?
APPLIANCE C.Appliance Central
This Tv comes with a one year warranty, It is a in home warranty with Panasonic.
If I purchase a fridge, do you take the old friday away? and if so how much does it cost?
APPLIANCE C.Appliance Central
Unfortunately our couriers do not take away the old unit.
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