Great system, great service , Ros at Apricus back within hours with answers to my service problem, contact Phil Hniat and job done in just one day, system now running better than any time in my experience.
Most impressed.
Ted
White Beach

After 15 years of service it was time for a new pump. Ros was very helpful and found a replacement quickly after speaking to the technical team. It arrived the next day is is back up and running.

We had our 315L Glass-Lined, Mid Element Electric Boosted 30 Tube system installed 4 years ago and it hasn't missed a beat since! We only turn the booster on around 6 times a year and only when it is cloudy for more than 3 days in a row. We Love Solar Hot Water and We Love this system! I have just been in contact with Ros who answered our technical question on how many kwh's the system uses per day to run the controler and circulation pump. Got the answer the same day. Thank you Apricus for designing such a great Australian Solar product. I wish more people would get involved in utalizing the sun to heat their water and make the move away from supporting the dinosaur age of the buring of our fossil fuels.....

Wow, I learnt about Glycol corrosion caused by the system over heating. Apparently we had too much hot water - was told by an industry expert that if the fluid in the tubes gets too hot for too long then the glycol turns to acid and will corrode any metal parts - guess what, my system had been clocked at 295 degrees C. We had plenty of regulated hot water at the tempering valve but too much heat on the roof - go figure... wish I had known that you need to change the wet liquid as it will turn corrosive from excessive heat - how hot is too hot, for solar hot water?? Turns out the tell tail sign is build up of crap inside the system.

Ros was very helpful with a recent warranty claim. My system is 5 years all heat tubes were replaced after speaking with Ros and a couple of emails. Great service

I've had the Apricus system for over 5 years and have been very pleased with it. When I had a hot water plumbing problem (not with the Apricus system itself), Ros from Apricus was extremely helpful, referred me to the best local plumber familiar with the system and arranged for Michael from Apricus to also ring me. Phillip Hniat (New Town Hobart) came quickly, sorted out the problem, and gave me excellent information and advice. Their combined action and help made a big difference to me and I'm very grateful.

5yo Solar hot water was not heating the tech crew and Ros helped fault find and arranged prompt spares to rectify the problem. Excellent service recommend this company to everyone.

I had the system installed 11 years ago and the collector manifold has developed a leak. Ros from Apricus could not be more helpful. The manifold was replaced under warranty

Had great advice over the phone from Ros. and Ben from Launceston plumbing and gas was great he found that the pump was cactus replaced that and all was well. wondering if surge protector might be a help in electrical storms.

I had my tank for 9 years, when I found that it was leaking and rusted I called Ros, Head Office. NSW
Ros quickly organised a replacement tank and arranged for transport. Helped me find a plumber, (Passive Plumbing) really professional bloke.
Great job, very happy.
Thanks Ros.
Wendy
Melbourne.

Our Apricus Solar Tank had started leaking and a replacement tank was efficiently sent to us in country NSW to be replaced.
The customer service from Ros was outstanding,she is an asset to the company and went above and beyond to ensure that our problem was solved.

My 11+ year old Apricus pump and controller for my Apricus solar-tube system was finally on the blink and Amy Sears gave excellent advice on what needed fixing, enabled me to easily order and pay for the necessary spare parts and followed up with excellent advice on a repair person, giving welcomed follow-up to ensure the tradesman arrived, ensuring too that he also had the parts that had been ordered and paid for. The work was quickly and skilfully completed by the recommended plumber, Darren Bride, who certainly knows his way around the Apricus units. I am happy to recommend both Amy and Darren for their help and service with the repairs necessary for my unit.
Ian, Glen Waverley, Vic.

My Apricus hotwater system packed up, after 11 years. The heat control unit was getting old. The rest of the solar unit work just fine.
Amy was very helpful regarding the knowable service she can provide. An asset to the company.
Thank you Amy.