Our unit is 6 years old. Rang Apricus because we had no hot water. They had it fixed on the same day. Great response and service. Even talked me through how to read controller and check pump.
Thank you Apricus.
Purchased in January 2015.
Inferior equipment, zero customer service, warranty not in their vocabulary.
Review Update: Since writing this review, I have been without a working hot water system for 5 weeks. I finally got confirmation 2 weeks ago that Apricus supposedly was replacing the tank under warranty. The tank has NOT arrived and I am still having to go to friends to shower and boil a kettle to wash dishes. I can't begin to voice my frustration without resorting to expletives. I can only hope anyone who works for this company will experience the same aggravation should they have been foolish enough to install one of these systems at t...heir home. System was installed 7 years ago and every year since I have had to contact the installers to check the system as it has had pump failure 2x, valve failures 4x, tank corroded by age 2. Each time, it was implied it was either my fault because I had done something wrong, the water company had done something wrong or the Installation location Was incorrect. They were the ones who chose location and I find it peculiar it’s always someone else’s fault, never theirs or their inferior quality of parts supplied. System was great idea but a waste of $5,400 which would have paid for 13 yrs of gas usage instead of 7 yrs of aggravation.
Purchased in December 2013 for A$5,400.00.
Don't Buy Apricus
Installed in 2015, worked for maybe 6 months and was great until it wasn't. Have been chasing Apricus since then to provide help. Don't answer phone calls or return calls. Had some limited email responses in 2018/2019 and thought perhaps Apricus would do the right thing, but then nothing. Customer service is non existent. How do you stay in business? You have the potential for a great product but you need to back it up. I just want it to work. Please don't give me a generic response or excuses.
Respond to my emails and fix my system please.
Purchased in December 2015.
After having this totally inferior system for about 10 years i feel like a sucker...what it has cost me besides buying is more than i care to print.. warranty is totally useless as the makers wish to have nothing to do with you and even threatenig leagal action to stop the truth being published.the controllers have a limited warranty and break down frequently ....do not even entertain the thought about getting one..you will regret it..shame
Purchased for A$5,000.00.
Had this installed in our new house. Worked fine for about 12 months with no booster required, then the control panel completely died and we have to use the booster every day. Rang Apricus and they said it's out of warranty, too bad. Do not buy this piece of junk from them. Would give zero stars if I could.
Purchased in November 2018.
Apricus install the hot water system then you never hear from them until you ring and ask about your warranty..
Then they tell you you’ve voided your warranty by not getting the valves checked at 5 years. Where’s the after sales service? If they know your hot water tank will blow, why don’t they make that part of their service? There is no service or care factor. Won’t be purchasing from these people again. Oh and the emails don’t through, the warranty form they never receive, they don’t answer any phone calls until you press 1 for accounts!
Purchased in December 2012 for A$3,500.00.
TRIED IT BUT GOING BACK TO DUX
Lived in same house for 30 years - Dux Hot Water System lasted 21 years! Apricus System lasted 9 years! Warranty 10 years but not honoured. You judge for yourself. We're going back to Dux.
Purchased in February 2010 for A$4,500.00.
- 315ltr Tank
- Verified purchase
Conceptually good but quality of product is so poor and warranty not backed up
I have had this system for nine years now. When it works it is good. The evacuated tubes seem very effective even in colder months. However the build quality is very poor and accordingly it does not work a lot of the time. It failed in the first few days after installation. Since then I have had three pumps, 2 controllers, tubes sliding out of their fittings and now the cylinder is leaking. When I have tried to claim under warranty they come up with all sort of conditions to avoid repairing it.
Purchased in June 2010 for A$5,200.00.
Would not recommend to purchase
For a family of four, this tank has been nothing but trouble, limited warranty and the amount of items that has gone wrong is not acceptable from a 4 year old item. I totally agree with all the bad reviews and the customer service line is not much better, they are rude and I dont believe that it is true solar if the booster needs to be continuously on. Unfortunately you need a qualified plumber to fix anything that is out of warranty period, and they are few and far between and charge like wounded bulls. I would expect a new item to not have had so much go wrong with it it the first 4 years, quite a considerable amount of repairs within the 1st year (thank god that was covered under warranty). Good Luck is all I can say.
Purchased in August 2015.
- 250ltr Tank
- Verified purchase
A waste of time and money !!
I bought a 250lt / 22 tube unit, all were installed by an Apricus recommended Licensed Plumber with the installation inspected by the Apricus supervising plumber within the first 12 months. I have had nothing but trouble with these units and recently submitted a warranty claim as the manifold has developed a leak (4 years old). Now I'm informed my warranty is void because both plumbers who inspected the units had not insulated the connection to the manifold. Apricus is a complete waste of time and money.
No hot water in four years
Has only worked for a short time after tubes wete replaced.
System does not work in cold weather regardless of of sunshine.
Booster does not work.
It has never been hot enough to wash up.
There was a bad lot of tubes around the time of purchase.
Almost nothing is under warranty I really wish I had read these reviews before I bought this piece of junk.
Company I purchased from were going out of business and wouldn't return my calls.
I am interested in class action
Also fair trading
Purchased in November 2014 for A$4,000.00.
Fantastic, but only for technical people
I had an Apricus 315 litre Hot Water System installed in a new house build in 2015. Finally, four years later it is actually working and I am very happy with it. Having said that, I’ve just spent an additional $2000 and had three separate plumbers out to fix it and actually make it work. I’ve reached the conclusion that whilst the Apricus evacuated tube systems are remarkably effective when they are working, there are too many components that can fail with no real way of knowing when/if they have failed.
Allow me to explain. The Apricus syste...m works by using sensors to detect when the roof heater is hotter than the tank and then circulating water up to the roof if the roof is hot enough. Sounds simple, but in the case of my electrically boosted system, it means that faults can occur in any of: The tank/booster 3 temperature sensors Circulating pump Pump Controller Glass tubes Heat Pipes
Purchased in February 2015.
Hi I hereby fully reciprocate the last review I posted on this site in regards to my 40 tube apricus solar hot water system. I’d have to say I thought it was a total heap of crap up on my roof it’s taken nearly four years to get it sorted until the plumber showed up and told me there was a faulty batch of copper tubes inside the glass ones, since replacing those under warranty the thing is smoking free hot water no gas at all and it’s autumn loving it it’s full steam ahead from here on in go apricus
Purchased in January 2015 for A$6,000.00.
10 months free hot water per year
2 to 4 people. Reheats 310 litres quickly with the 30 tubes. I do have tank water so the little grundfos circulation pump has always been flawless.
Bought in 2009, I asked the installer pjt plumbing to raise the angle of the tubes to 60 degrees for maximum winter production. Electric back up fitted.
Purchased in October 2009 at Pjt plumbing for A$5,000.00.
Had a unit for less than 2 years and controller has already gone. Looked them up and they say upto 15 year warranty. Be warned this is a hav! Now im up for $500 for a new controller. I dont believe its ever worked properly looking at my gas bill. At times in business we have to except th hat our products are not upto std and then we fix and everyone wins. These guys are out of touch with warranty and would not recommend to anybody.
It's been a PerfectSystem
I have had this system for about 8 or 9 years and have never had any problems with it ! The anode has now deteriorated and I am replacing it and cleaning out the tank and hope to get a few more years use out of it!! Love it!!! When it is time to get a new hot water tank I will definitely get the same!
- 315ltr Tank
- Verified purchase
Damn - wish I had reviews about hopeless warranty - same here!
3.5yr old installation in Tamworth - faulty connectors burnt out and not covered by Apricus warranty. Local Apricus service plumbers (Laser Plumbing Tamworth) failed to return 3 calls and didn't follow up - so I went with an independent plumber and sparky who were able to remedy the situation after 2weeks. Very disappointing after sales service. Apricus should coordinate repairs!
Apricus is great
Had this system for 5 years now and had only 1 problem (seems like the sensor at the bottom of the tank gets stuck on a high temp occasionally). I have the data logger as well so I can see how it is performing. I live in Sydney and can turn off the electric boost from Sept to April To get free hot water 8 months of the year.
$8,000 in electricity bills, lukewarm or cold water, irrespective of fine weather. System was barely used but racked up this bill when previously annual bills were only $700. Had a manual booster so no automatic boosting but still a disaster. Had to disconnect it or risk losing the house. A financial disaster from a brand new system.
My collector panel is a dud
This is about a 22 tube collector panel, installed about three years ago. The unit is in a new house that has been vacant all of that time Apricus installed new tubes two months ago but it didn't make any difference. The manual says that when the collector exceeds the temperature of the water in the tank by 10 degrees centigrade, the recirculating pump starts and displaces the hot water in the collector, allowing cold water to enter. The pump never runs because the temperature difference is always much lower than 10 degrees, the collecto...r doesn't 'collect'. Next door is an identical unit, both face in the same direction and it s always 20 to 30 degrees centigrade hotter than the dud. Could the scaling you are referring to be the cause, how can I inspect it and what is the remedy, chemical cleaning. Does anyone have other suggestions as to the cause of failure?
Questions & Answers
Hi I have had 3 x 315lt, 32 tube systems installed on my home and bnb. 2 of the systems are very noisy in the hot weather, they rumble and gurgle like a kettle with no water. They are quieter at the moment with not much winter sun in Victoria. Can you tell me the cause please? Cheers Veronica
Apricus Product SupportApricus
If you would like to complete the contact us section on our website, www.apricus.com.au we can discuss this further.
Hi, I purchased 3x315lt, 32 tube systems, for our home and 2 Bnbs. They were installed last summer and I noticed 2 a very noisy in the hot weather, rumbling and gurgling like a kettle with not much water. I have contacted the supplier twice but have not had a response. They have not been as noisy during the winter months. Some advice and direction would be appreciated. Thanks Veronica
Apricus Product SupportApricus
Hello Veronica, this sounds like you are getting Thermal Shock. Please find some information regarding this on the attached link; https://tdrive.li/rlGLnV. Thermal Shock will not do any damage.
Our solar water is not working after ergon has turned off the power?
Its not tripping, there is no fault found, just no hot water now
Hi..maybe the recirculating pump has gin up ...a guess...good luck claiming warranty with these people
More than likely, Jim C is correct. The worst part is they’ll do anything to lay blame on anyone but their inferior system and parts. Good luck.
Apricus Product SupportApricus
If you would like to perform some troubleshooting to determine if the solar is working correctly, below are components to check. There is a grey box next to, or attached to your water tank. This contains the controller and pump for the solar unit. If these are not working or have an error code, the solar will not be operational.
Remove the cover (needs both hands to unclip from the middle at the same time) to check this equipment.
Check your pump is working by disconnecting it from the controller and plugging directly into the power supply. It will whirr and vibrate if working, it is very slight so you can turn the speed dial to 3 to get a better feel. When finished turn the dial back to 1 and reconnect to the controller.
The controller should show an active display indicating temperatures for all sensors. Error codes could be as per the link: https://zdrive.li/GGf
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