Apricus Solar Hot Water System

Installed at initial cost to us of just over $6000 in 2009 sine then we had to replace pump, controller Solar Stat and again it is not working. We are in Jun 2021 and have got to cost us up $8000. We are asking for quote to decommission it and go to old system gas HW which will cost us $2000 plus decommissioning of Apricus around $1200. The problem is that initially we have gone for Apricus for environmental issues but considering that the system can not work without use both electricity and gas it is dead loss to us financially and no benefit to the environment. This was at my old age the worst mistake I have ever made and if I would have another life time I could not recover the cost.

We are waiting on replacement tubes. Melanie has been great...no answers back from many companies and plumbers but now feel we're getting somewhere! Thanks Melanie for your input and many emails...very much appreciated.

A special thanks to Ros West. absolutely supportive and helpful. Great communicator and resolved the problem we had (electrical short in control box). Kept reporting back regularly .She is a great asset to you.

Reading a lot of these reviews i would suggest most of them could be summed up by poor installation of the product due to poor quality tradesman who don’t know how the system works (extremely common)
we have been installing and maintaining Apricus systems for 15+ years.
I would suggest contacting a competent plumber or getting a second opinion on the product before jumping to conclusions to slam the product.
As far as Warranties we have been dealing with Ros who can be contacted via selecting the warranty option when calling Apricus,
Ros has a...

Mel and Amy at customer service were amazing they worked tirelessly to resolve a manufacturer issue. They got an excellent result and thanks to Chris also they had my water heater delivered the next day. Once again thankyou very much Mel, Amy and Chris. Cheers Rob

Apricus customer service was excellent. Very happy! when I had a question about the water heater I emailed apricus and got a very timely and polite response with the exact information needed, certainly fills me with confidence with my new purchase

Huge thank you to Ros West for exceptional service regarding our recent warranty claim AAW-3201. Ros was extremely helpful and knowledgeable at every stage of the process.
Linda & Eric Hartley

Copes with high demand.
Only had fluctuations after the galas chewed the roof sensor cable in half so I bought a new one and fitted it no problems.
Works well in winter. It is gas back up but uses very little gas.
Cloudy weather isn't a problem as the evacuated tubes are extremely efficient.

The company that installed my apricus system went out of business a few weeks after installing my system. Apricus told me my warranty had to be delt with through them. After months of not being able to contact them apricus sent out their service agent. 28 tubes we not working???
They placed tubes over a skylight. The electric booster has never worked. Apparently I had a faulty system for the start as there was a whole batch recalled. The warranty on parts other than tubes was not applicable by the time apricus decide to help me.
And the person ...

Ros was exceptional getting the problem solved by diagnosing the fault and the speed of replacement parts to be installed by an Apricus plumber Graham who was very efficient.. well done to you all..

New house and new system so no issues there but I would have thought it would be cheaper compared to other older set ups? Our hot water unit is the highest energy cost on the bill

Ros thoroughly investigated the issue with my 11 yo system not getting hot enough and needing near continual boosting for 9 months of the year. After tests the copper tubes were replaced under warranty and all now seems to be working well. This has been a lesson other companies could learn from in how to back your warranty and support customers.

We had a mysterious and rare degradation of one of the tubes, (from the inside), and Ros worked tirelessly to have it replaced without charge: it took a while, with not many plumbers about at this time.
thanks so much for the check-ins, just to let us know what was happening. And for the final job.
ta

The hot water was wonderful for the first 5-6 months. Then it just stopped working. Could not get to the unit to take look due to covid lockdown. Tenants were using a lot of electricity to heat water. When we did get across the border it was clear the controller was not working. Contacted Apricus with details and evidence of failure . They would not fix it under warranty so I have had to buy a new $385 controller on a unit that is only 14 months old. The point is that whether this controller failed within the warranty period ( which it did) or...

There was a very quick response to my email and a suggested reason for the fault.
My Apricus system has been i for eleven years and has only had two faults in that time. A pump that got dirt in it and the current one. Not bad for something fairly complex. Very happy.