Reviewer Photos & Videos
Apricus solar HW installed 2009
Installed at initial cost to us of just over $6000 in 2009 sine then we had to replace pump, controller Solar Stat and again it is not working. We are in Jun 2021 and have got to cost us up $8000. We are asking for quote to decommission it and go to old system gas HW which will cost us $2000 plus decommissioning of Apricus around $1200. The problem is that initially we have gone for Apricus for environmental issues but considering that the system can not work without use both electricity and gas it is dead loss to us financially and no benefit to the environment. This was at my old age the worst mistake I have ever made and if I would have another life time I could not recover the cost.
Purchased in August 2009 for $6,000.00.
Great system 10 years old and waiting on parts
We are waiting on replacement tubes. Melanie has been great...no answers back from many companies and plumbers but now feel we're getting somewhere! Thanks Melanie for your input and many emails...very much appreciated.
Product servicing and advice
A special thanks to Ros West. absolutely supportive and helpful. Great communicator and resolved the problem we had (electrical short in control box). Kept reporting back regularly .She is a great asset to you.
Installer and Repairer of Apricus Products, can not fault
Reading a lot of these reviews i would suggest most of them could be summed up by poor installation of the product due to poor quality tradesman who don’t know how the system works (extremely common)
we have been installing and maintaining Apricus systems for 15+ years.
I would suggest contacting a competent plumber or getting a second opinion on the product before jumping to conclusions to slam the product.
As far as Warranties we have been dealing with Ros who can be contacted via selecting the warranty option when calling Apricus,
Ros has a...
Replaced 315 lt tank
Mel and Amy at customer service were amazing they worked tirelessly to resolve a manufacturer issue. They got an excellent result and thanks to Chris also they had my water heater delivered the next day. Once again thankyou very much Mel, Amy and Chris. Cheers Rob
Purchased in June 2021.
5 stars for service
Apricus customer service was excellent. Very happy! when I had a question about the water heater I emailed apricus and got a very timely and polite response with the exact information needed, certainly fills me with confidence with my new purchase
Purchased in January 2021.
Huge thank you to Ros West for exceptional service regarding our recent warranty claim AAW-3201. Ros was extremely helpful and knowledgeable at every stage of the process.
Linda & Eric Hartley
Very good unit. Havnt had a problem. Great service from staff.
Copes with high demand.
Only had fluctuations after the galas chewed the roof sensor cable in half so I bought a new one and fitted it no problems.
Works well in winter. It is gas back up but uses very little gas.
Cloudy weather isn't a problem as the evacuated tubes are extremely efficient.
Purchased in March 2011.
No electric booster EVER
The company that installed my apricus system went out of business a few weeks after installing my system. Apricus told me my warranty had to be delt with through them. After months of not being able to contact them apricus sent out their service agent. 28 tubes we not working???
They placed tubes over a skylight. The electric booster has never worked. Apparently I had a faulty system for the start as there was a whole batch recalled. The warranty on parts other than tubes was not applicable by the time apricus decide to help me.
And the person ...
Purchased in November 2014 for $4,000.00.
Ros was exceptional getting the problem solved by diagnosing the fault and the speed of replacement parts to be installed by an Apricus plumber Graham who was very efficient.. well done to you all..
High cost of running
New house and new system so no issues there but I would have thought it would be cheaper compared to other older set ups? Our hot water unit is the highest energy cost on the bill
Great warranty service
Ros thoroughly investigated the issue with my 11 yo system not getting hot enough and needing near continual boosting for 9 months of the year. After tests the copper tubes were replaced under warranty and all now seems to be working well. This has been a lesson other companies could learn from in how to back your warranty and support customers.
Purchased for $7,500.00.
Thanks to Ros et al who helped resolve a tricky one.
We had a mysterious and rare degradation of one of the tubes, (from the inside), and Ros worked tirelessly to have it replaced without charge: it took a while, with not many plumbers about at this time.
thanks so much for the check-ins, just to let us know what was happening. And for the final job.
Failed within a year
The hot water was wonderful for the first 5-6 months. Then it just stopped working. Could not get to the unit to take look due to covid lockdown. Tenants were using a lot of electricity to heat water. When we did get across the border it was clear the controller was not working. Contacted Apricus with details and evidence of failure . They would not fix it under warranty so I have had to buy a new $385 controller on a unit that is only 14 months old. The point is that whether this controller failed within the warranty period ( which it did) or...after it still failed within the first year of use and that makes me wonder how good the whole unit it. Hoping there won't be any more complications and failures. In future I would look around for different system.
Purchased in October 2019.
- 315ltr Tank
Fault code 55D
There was a very quick response to my email and a suggested reason for the fault.
My Apricus system has been i for eleven years and has only had two faults in that time. A pump that got dirt in it and the current one. Not bad for something fairly complex. Very happy.
Questions & Answers
My Apricus evacuated tubes do provide hot water in the middle of summer but not at other times. They face nearly due north and have never worked as expected. What do I need to do to improve their performance. I would never recommend them if asked
Thank you for your enquiry. Please could you email our Aftersales team on firstname.lastname@example.org or give them a call on 1300 277 428. There are some simple tests we can have you run on the system to check the solar components and their performance to see if we can help solve your problem.
We look forward to hearing from you.
We have an Apricus hot water system installed in 2016, and for the past couple of days our water has been lukewarm. The panel is reading COL 30.5. What's wrong with it?
It was lovely to speak to you over the phone regarding your system. Hopefully we have now fixed the problem but be sure to give us another call if the problem persists.
Have a 30 tube system, 300L tank, off peak boost, about 9 years old. I felt it was not at efficient as it used to be (only just enough hot water for 4 evening showers, tank water so never long: and I boil the kettle to wash up or there is not enough hot water). I called out our local agent, who after looking tells me there is nothing wrong with it, he just added some paste around the sensors in case the were not conducting properly. Now, a few weeks later, my unit is error coding 55d and there is white stuff coming out of the sensor port. Inlet reading 50 degrees and roof reading 100. Which it is clearly not as it is currently night dark and winter. Clearly there is something wrong with the unit, but it seems to be hit and miss with finding out what the problem is?????? Can you help?
correction, the roof is reading 139 degrees
that is degrees celsius
Thank you for your enquiry. You are correct, there is clearly something not quite right with your system and we would like to help get to the bottom of it.
The error code 55d suggests there is a problem with one of your controller sensors. This, along with the readings you are getting could mean that the sensors are not inserted fully, are faulty and need replacing or, it is possible there is an airlock in the system causing the water to get stuck on the roof and very hot.
Please could you call our Aftersales team on 1300 277 428 or email on email@example.com so we can discuss this matter further with you and help get your system back up and running as it should.
We look forward to hearing from you.
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