Conceptually good but quality of product is so poor and warranty not backed up
I have had this system for nine years now. When it works it is good. The evacuated tubes seem very effective even in colder months. However the build quality is very poor and accordingly it does not work a lot of the time. It failed in the first few days after installation. Since then I have had three pumps, 2 controllers, tubes sliding out of their fittings and now the cylinder is leaking. When I have tried to claim under warranty they come up with all sort of conditions to avoid repairing it.
Purchased in June 2010 for $5,200.00.
Would not recommend to purchase
For a family of four, this tank has been nothing but trouble, limited warranty and the amount of items that has gone wrong is not acceptable from a 4 year old item. I totally agree with all the bad reviews and the customer service line is not much better, they are rude and I dont believe that it is true solar if the booster needs to be continuously on. Unfortunately you need a qualified plumber to fix anything that is out of warranty period, and they are few and far between and charge like wounded bulls. I would expect a new item to not have had so much go wrong with it it the first 4 years, quite a considerable amount of repairs within the 1st year (thank god that was covered under warranty). Good Luck is all I can say.
Purchased in August 2015.
A waste of time and money !!
I bought a 250lt / 22 tube unit, all were installed by an Apricus recommended Licensed Plumber with the installation inspected by the Apricus supervising plumber within the first 12 months. I have had nothing but trouble with these units and recently submitted a warranty claim as the manifold has developed a leak (4 years old). Now I'm informed my warranty is void because both plumbers who inspected the units had not insulated the connection to the manifold. Apricus is a complete waste of time and money.
No hot water in four years
Has only worked for a short time after tubes wete replaced.
System does not work in cold weather regardless of of sunshine.
Booster does not work.
It has never been hot enough to wash up.
There was a bad lot of tubes around the time of purchase.
Almost nothing is under warranty I really wish I had read these reviews before I bought this piece of junk.
Company I purchased from were going out of business and wouldn't return my calls.
I am interested in class action
Also fair trading
Purchased in November 2014 for $4,000.00.
Fantastic, but only for technical people
I had an Apricus 315 litre Hot Water System installed in a new house build in 2015. Finally, four years later it is actually working and I am very happy with it. Having said that, I’ve just spent an additional $2000 and had three separate plumbers out to fix it and actually make it work. I’ve reached the conclusion that whilst the Apricus evacuated tube systems are remarkably effective when they are working, there are too many components that can fail with no real way of knowing when/if they have failed.
Allow me to explain. The Apricus system works by using sensors to detect when the roof heater is hotter than the tank and then circulating water up to the roof if the roof is hot enough. Sounds simple, but in the case of my electrically boosted system, it means that faults can occur in any of:
3 temperature sensors
This might get be okay, except when there are faults it is impossible to know, because in most cases the tank will boost the water temperature and you will still get hot water. You will also save $0 which defeats the point of a solar hot water system. Here my sorry story of Apricus woe.
1. Multiple tubes slipping out for the first few years and breaking - I thought this was just poor quality, but it turns out the installer had used the wrong clips. Not really Apricus’s fault, but they need to ensure they only sell through certified installers and then stand by their installers work.
2. Burned out electrical connector on booster tank after 4 years. This is a quality issue, but I shouldn’t have to pay for a plumber to visit to repair manufacturing faults.
3. Failed roof thermal sensor. Similar to above, these should not fail within 4 years of purchase, and if they do, I shouldn’t have to pay for the plumber to fix them. The bigger issue is that the controller is too stupid to detect intermittent faults such as mine was, and more importantly, unless you visually inspect your controller daily, you will never realise it has failed. Apricus should install an audible alert or visual indicator for faults. Expecting your customers to remove the weather cover, cycle through the menu options and know that -88.8 means a failed sensor on a daily basis is ridiculous.
Having fixed all that I though I was going to get wonderful free hot water year round. Think again. I recently had solar panels installed and with it a smart meter. The smart meter showed me that I was boosting for 4 hours even on sunny 30 degree plus days. After much research I discovered that the manifold was heating up and then dropping temperature almost as soon as the circulating pump started. It turns out that nearly all the heat pipes inside the evacuated tube were faulty since new or had failed. Apparently this was quite common in Apricus systems of this era, but the problem is that short of getting a smart meter to detect that you are boosting in summer, owners of these systems will never know. Essentially there is no easy way of checking for this. Theoretically the controller should be able to identify rapid temperature drops in the manifold after the pump is switched on and report this as a fault, but it is not smart enough to do this.
In summary, these systems are very good when they are actually installed properly and working, but they are also extremely complex and Apricus has not provided a simple and effective method for detecting these faults. They also expect you to pay for the plumber to do the repair even when it’s under warranty. The system is great if you are highly technical and can understand how it works and when it is not working, but if you expect a set it and forget it solution like hot water systems have been for the last 50 years I cannot recommend Apricus.
Purchased in February 2015.
Hi I hereby fully reciprocate the last review I posted on this site in regards to my 40 tube apricus solar hot water system. I’d have to say I thought it was a total heap of crap up on my roof it’s taken nearly four years to get it sorted until the plumber showed up and told me there was a faulty batch of copper tubes inside the glass ones, since replacing those under warranty the thing is smoking free hot water no gas at all and it’s autumn loving it it’s full steam ahead from here on in go apricus
Purchased in January 2015 for $6,000.00.
10 months free hot water per year
2 to 4 people. Reheats 310 litres quickly with the 30 tubes. I do have tank water so the little grundfos circulation pump has always been flawless.
Bought in 2009, I asked the installer pjt plumbing to raise the angle of the tubes to 60 degrees for maximum winter production. Electric back up fitted.
Purchased in October 2009 at Pjt plumbing for $5,000.00.
Had a unit for less than 2 years and controller has already gone. Looked them up and they say upto 15 year warranty. Be warned this is a hav! Now im up for $500 for a new controller. I dont believe its ever worked properly looking at my gas bill. At times in business we have to except th hat our products are not upto std and then we fix and everyone wins. These guys are out of touch with warranty and would not recommend to anybody.
It's been a PerfectSystem
I have had this system for about 8 or 9 years and have never had any problems with it ! The anode has now deteriorated and I am replacing it and cleaning out the tank and hope to get a few more years use out of it!! Love it!!! When it is time to get a new hot water tank I will definitely get the same!
Damn - wish I had reviews about hopeless warranty - same here!
3.5yr old installation in Tamworth - faulty connectors burnt out and not covered by Apricus warranty. Local Apricus service plumbers (Laser Plumbing Tamworth) failed to return 3 calls and didn't follow up - so I went with an independent plumber and sparky who were able to remedy the situation after 2weeks. Very disappointing after sales service. Apricus should coordinate repairs!
Apricus is great
Had this system for 5 years now and had only 1 problem (seems like the sensor at the bottom of the tank gets stuck on a high temp occasionally). I have the data logger as well so I can see how it is performing. I live in Sydney and can turn off the electric boost from Sept to April To get free hot water 8 months of the year.
$8,000 in electricity bills, lukewarm or cold water, irrespective of fine weather. System was barely used but racked up this bill when previously annual bills were only $700. Had a manual booster so no automatic boosting but still a disaster. Had to disconnect it or risk losing the house. A financial disaster from a brand new system.
My collector panel is a dud
This is about a 22 tube collector panel, installed about three years ago. The unit is in a new house that has been vacant all of that time Apricus installed new tubes two months ago but it didn't make any difference. The manual says that when the collector exceeds the temperature of the water in the tank by 10 degrees centigrade, the recirculating pump starts and displaces the hot water in the collector, allowing cold water to enter. The pump never runs because the temperature difference is always much lower than 10 degrees, the collector doesn't 'collect'. Next door is an identical unit, both face in the same direction and it s always 20 to 30 degrees centigrade hotter than the dud. Could the scaling you are referring to be the cause, how can I inspect it and what is the remedy, chemical cleaning. Does anyone have other suggestions as to the cause of failure?
Good unit - good service - a few issues fixed immediately
I purchased an Apricus 30 tube system in Oct 2015 after a lot of research and have been very happy with it so far (nearly 3 years). I live near Brisbane and it provides hot water most of the year with a little boosting over winter (directly north facing). I had a cracked tube (probably from the original installation) which was replaced under warranty after 13 mths. The glass "inspection value" near the pump developed a leak after about 12 mths and put a lot of water through the house (it is in the laundry and we were out at the time). This was quickly replaced under warranty by a new solid brass version (apparently there was a bad batch of the brass/glass ones - only criticism would be that Apricus knew of this issue when I called and could have been proactive in replacing them with a recall - would have saved a lot of carpet drying !).
A few months ago I noticed another cracked tube (possibly hail damage?) - the original supplier no longer did Apricus so I rang Apricus directly - got a call from the State Mgr almost immediately and he personally delivered a replacement tube plus a spare one free of charge !
I have an electronic logger on the unit and can see the operation in real time plus chart temperatures and pump operation and it is working as expected.
There is quite a lot of criticism regarding Apricus's service support on this site but I've found it to be excellent - perhaps just the location and staff involved?
Waste of money
Get an apricus if you want cold showers. Waste of money. I’m actually furious. Years of ridiculousness and issues. Anyone interested in a class action??? Nearly everything has broken and I don’t know how many Luke warm and cold showers I’ve had to endure. Ridiculous ridiculous ridiculous ridiculous ridiculous.
Buyer beware Once the system controller, Sensor, or pump, which carry only 12 months warranty after that period if any above fail and burst the manifold warranty is invalid on the manifold repairs are at your expense even though it states manifold has a 10 warranty. Buyer beware of this product
Poor product, poor Warranty, appalling Customer Service.
I had an Apricus Solar Hot Water system installed 6 years ago and it recently developed a leak in the hot water tank. Water was leaking from the Sensor 2 outlet and there was considerable corrosion (rust) around both Sensor openings.
The installer of the system was no longer trading, so I contacted Apricus directly. It was agreed during my first phone conversation that the tank would be replaced under Warranty. That sounded very promising, however, I would not recommend Apricus Solar Hot Water Systems, nor would I use any of their products again. The reasons…
The hot water tank developed a leak after just 6 years. When Apricus was contacted, it was agreed almost immediately that the tank would be replaced under Warranty. There did not seem to be any surprise that the tank had failed. I am certain that this was not the first failure of this type that they had had.
The Sales Brochure states “With 15 years coverage on all key components, Apricus holds the longest warranty of any system on the Australian market.” The reality was that, although the tank replacement was still covered under Warranty, it was only the replacement tank that was covered. Warranty did not cover the cost of switching over the tanks or even the cost of transporting the tank from Sydney to my house. Those costs were only covered for one year. The transport cost charged by Apricus was $310. I have not yet had the plumber’s bill, but I am not expecting much change out of $1,000 for the whole exercise. I was certainly not expecting a cost of that magnitude when the initial Warranty claim was accepted!
That can only be described as appalling! From my 1st call to Apricus, to the time that the replacement tank was delivered, was over 2 weeks. During all that time, there was hot water leaking from my tank. I made more than 10 phone calls and sent 7 emails. On half of the calls, I was not able to speak to the person dealing with my claim. Each time, I left a message, none of those calls were returned. Commitments made to ring me back with updates were never met. I received 1 email, none of the others were responded to. When in frustration I rang Apricus to ask to speak with the Customer Service Manager, the person that I had been dealing with answered the phone, and she told me that she was the Customer Service Manager!! Most of the delays were because of internal administration/documentation. The person dealing with the claim appeared to be incapable of progressing anything in a timely manner.
It’s been unsatisfactory since buying it in August 2015. After 3 months of boosting the system in summer Apricus finally believed me and replaced 7 tubes that had corroded. Ever since then we’ve been boosting our system more than our old solar hart Today 2.5 yrs later the heating element went. Great. Stay away from this system!!! Doesn’t save you anything. It cost us 3x more than a solar hart.
Warranty Customer Service is Terrible
I have been dealing with Theo from warranty - who was great. However, it appears a week later she is too busy and Ive been pushed to a number of people. Perhaps there are a lot of issues with their systems! After a month of dealing with warranty service, I still have not had a call back to provide any update on when my broken system will be repaired. I have now resorted to calling up every day and have been told by a short and angry warranty person. I will get a call back, but I never receive one. I have explained that I have a new family and hot water is important - doesnt seem to matter for this company!
I have purchased 5 Apricus hot water systems, and have had nothing but trouble with them. The tubes clogged up within the first two months, even tho the company told me they were suited to our water. We have had to run acid through them to clear the pipes which eventually rotted the tanks...tanks were replaced by the company only for the same thing to happen again. They are now being replaced with Solahart closed circuit systems.
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