New house and new system so no issues there but I would have thought it would be cheaper compared to other older set ups? Our hot water unit is the highest energy cost on the bill

Ros thoroughly investigated the issue with my 11 yo system not getting hot enough and needing near continual boosting for 9 months of the year. After tests the copper tubes were replaced under warranty and all now seems to be working well. This has been a lesson other companies could learn from in how to back your warranty and support customers.

We had a mysterious and rare degradation of one of the tubes, (from the inside), and Ros worked tirelessly to have it replaced without charge: it took a while, with not many plumbers about at this time.
thanks so much for the check-ins, just to let us know what was happening. And for the final job.
ta

The hot water was wonderful for the first 5-6 months. Then it just stopped working. Could not get to the unit to take look due to covid lockdown. Tenants were using a lot of electricity to heat water. When we did get across the border it was clear the controller was not working. Contacted Apricus with details and evidence of failure . They would not fix it under warranty so I have had to buy a new $385 controller on a unit that is only 14 months old. The point is that whether this controller failed within the warranty period ( which it did) or...

There was a very quick response to my email and a suggested reason for the fault.
My Apricus system has been i for eleven years and has only had two faults in that time. A pump that got dirt in it and the current one. Not bad for something fairly complex. Very happy.

Roz was e tremely helpful through out my questions and helped s great deal to a sucessful outcome
Roz was very helpful with the many questions i had and was ableto direct me to the appropriate departments. This enabled me to make a more informed disission on were to go nexg she waz very pllite and patien.

Had an issue with the Grunfos pump and Apricus (Ros) responded immediately to our query - very helpful and provided non stop courteous assistance in getting the system back up and running - and kept on with after care to ensure it was all operating well.
A credit to the company.

We bought a house with an existing system which needed repair. Dealing with Ros was a real joy, to find somebody as efficient and caring as her is really rare. Backup of service 5 stars.

A few weeks back, we realised that our solar hot water system from Apricus had not been working for quite some time. We contacted the Apricus warranty department (Ros). Ros was amazing, she led us through a fault-finding process which established that the heat tubes were not working properly. She not only arranged for the replacement of those tubes but also the installation of those new tubes. She went beyond what her obligations are. It was a great experience dealing with Ros! Cannot praise her enough!

Ludger Pille

We installed an Apricus Solar HWS in February 2014 to replace an old Solarhart that had been in service for 17 years. Eighteen months later we had a warranty issue which was rectified without any issues. During the first four-five years our water was always hot and the electric booster was only needed when there was prolonged cloud cover.

We then started to notice that the water was not as hot without the electric booster even though we were going through cloudless 30+ degree days. The panels were cleaned and it made no difference. We were...

My summer gas bill dropped from about $40 (actual usage) to $5 after getting this system. It is elevated above my solar panels, so made good use of my roof. The temperature is perfect at all times of the year (it does have a booster). I've used it since May 2014 and am very happy. It wasn't cheap to install, but it makes a big difference to household carbon emissions.

Very courteous and helpful. Couldn’t do enough for us. They fixed the problem straight away with no hassles. I would recommend this system. We now have very hot water. Thank you

Great system, great service , Ros at Apricus back within hours with answers to my service problem, contact Phil Hniat and job done in just one day, system now running better than any time in my experience.
Most impressed.
Ted
White Beach

After 15 years of service it was time for a new pump. Ros was very helpful and found a replacement quickly after speaking to the technical team. It arrived the next day is is back up and running.

We had our 315L Glass-Lined, Mid Element Electric Boosted 30 Tube system installed 4 years ago and it hasn't missed a beat since! We only turn the booster on around 6 times a year and only when it is cloudy for more than 3 days in a row. We Love Solar Hot Water and We Love this system! I have just been in contact with Ros who answered our technical question on how many kwh's the system uses per day to run the controler and circulation pump. Got the answer the same day. Thank you Apricus for designing such a great Australian Solar product. I wish more people would get involved in utalizing the sun to heat their water and make the move away from supporting the dinosaur age of the buring of our fossil fuels.....

Ros was very helpful with a recent warranty claim. My system is 5 years all heat tubes were replaced after speaking with Ros and a couple of emails. Great service

I've had the Apricus system for over 5 years and have been very pleased with it. When I had a hot water plumbing problem (not with the Apricus system itself), Ros from Apricus was extremely helpful, referred me to the best local plumber familiar with the system and arranged for Michael from Apricus to also ring me. Phillip Hniat (New Town Hobart) came quickly, sorted out the problem, and gave me excellent information and advice. Their combined action and help made a big difference to me and I'm very grateful.

5yo Solar hot water was not heating the tech crew and Ros helped fault find and arranged prompt spares to rectify the problem. Excellent service recommend this company to everyone.

I just popped around to your premises in Parramatta Road, Silverwater only to be told you have moved, so I shot over to Prospect Highway, Seven Hills but the business is closed and no-one has seen you guys around - I have phoned the 1300 number this morning but it rings and rings and then times out - no voice mail or anything - where are you guys?, I called the plumber who put me onto your business and he said getting through is difficult and to keep trying, please help me as I want to arrange to collect some parts to repair my 22 tube Apricu...

I had the system installed 11 years ago and the collector manifold has developed a leak. Ros from Apricus could not be more helpful. The manifold was replaced under warranty