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Apricus Solar Hot Water System

Apricus Solar Hot Water System

315ltr Tank, 250ltr Tank, 400ltr Tank (See All)
3.3 from 159 reviews · View Statistics
See the Best Solar Water Heaters in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Apricus

Pros

Helps reduce energy costs
Seamless installation
Knowledgeable customer service

Cons

Some reviewers disappointed with after-sales service

Reviews

  • Build Quality
    3.4 (50)
  • Value for Money
    3.3 (49)
  • Cleaning & Maintenance
    3.6 (44)
  • Noise Level
    4.1 (38)
  • Temperature Consistency
    3.6 (41)
  • Heating Speed
    3.7 (41)
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Reviewer Photos & Videos

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Cliff Perrin
Cliff PerrinWide Bay-Burnett, QLD

The Cost Factor.

published

Purchased in for $3,200.

  • Build Quality
  • Value for Money
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Greg Smith
Greg SmithCanberra 2600, ACT

11 years and hasn't missed a beat!

published

Just realised our system has been going for over 11 years non-stop in Canberra - 30 tube 315L vitreous tank - We were a house of 7 when installed and down to only 4 now so a lot of hot water use. It is gas boosted and our last gas appliance so if it ever fails we will replace with electric boost or heat pump as we now have large solar PV and battery. But until then we are very happy with it and the energy savings. Have never done any maintenance on it

Purchased in for $5,544.

  • Build Quality
  • Value for Money
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Don’t want to honour warranty if you have issues

published

Regularly serviced and anode changed and tank failed
1week asked for pictures of failure /provided
2week asked for service records /provided
3week asked for anode to be removed and pressure relief valve in operation pictures
Accc said you do not have to do this as is inappropriate
After 6 week of no hot water told they would not honour warranty

Purchased in for $1,600.

  • Build Quality
  • Value for Money
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jacob
jacobWide Bay-Burnett, QLD

quality gear ,professional company

published

10 year old system, tank and circulating pump an tubes live out in Queensland weather. Never problems, flow of hot water slowed few days ago. supplier contacted Apricus company, that responded promptly, put me in contact with technician that talked me through the diagnosis and problem of dirty inlet strainer fixed in few minutes. cost neutral!
Professional honest company, great gear!

Purchased in .

  • Build Quality
  • Value for Money
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Solar Water Heaters

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Don
Don
  • 3 reviews
  • 1 like

Was good but the tank turned it to a fountain 6 years old and only 5 years warranty.most of the others have 10 years.

published

Works very well up until now but when compared with the solarhart which is 16 years old and still working very disappointing when the replacement cost is around twice the price of a normal hot water systems.

Purchased in .

  • Build Quality
  • Value for Money
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Joanne M.
Joanne M.
  • 3 reviews

Misleading warranty

published

Won't honour the 10-year warranty. Pump failed at 15 months, tank split at 9 years. Maintenance 'requirements', with supporting evidence must be provided before warranty claims are considered (the first I learned of this was when I lodged a warranty claim). The owner's manual contains maintenance 'recommendations', with no mention of relationship to warranty. No mention of 'maintenance requirements' in Warranty T&C's either. If you buy this system follow the owner's manual like your warranty depends on it, because it does. My experience trying to make a warranty claim was stressful and long-winded, even though the staff were polite and seemed like they were trying to help (with everything except for honouring the warranty).

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Purchased at Australis for $3,900.

  • Build Quality
  • Value for Money
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orange10
orange10
  • 3 reviews
  • 2 likes

Disappointing After Sale Service

published

Purchased in for $5,000.

  • Build Quality
  • Value for Money
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Polso
PolsoNorthern Region, NSW
  • 3 reviews
  • 2 likes

do not honour warranty so stay away

published

The system has a 10yr warranty (as advised by Apricus), it is not even 6 years old but leaked. Refusing to listen to experts and wont honour warranty. STAY AWAY

Purchased in .

  • Build Quality
  • Value for Money
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Bill and Leanne S
Bill and Leanne SHunter Region, NSW

Gas boosted Solar

published

We have just replaced our gas boosted water heater after 11 years of faithful service with no issues or problems at any time. The water is sooo hot in summer. Of course we use more boost in winter but still are extremely pleased with the savings and efficiency. Apricus organised the replacement and covered the cost of freight. The no fuss installation was conducted by their preferred installers Laser Plumbing. Ros is a major asset to Apricus. Her customer service, knowledge of the product and follow up was excellent. Thanks so much for your help Ros! Leanne and Bill Sanderson

Purchased in .

  • Value for Money
  • Cleaning & Maintenance
Apricus
Apricus Product SupportApricusSend a private message
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Liz
LizSouthwest, VIC
  • 2 reviews
  • 1 like

Replacement of Heat Pipes

published

Purchased in .

  • Incentivised Review No
  • Household Size 2 person(s)
Apricus
Apricus Product SupportApricusSend a private message
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steve
steve
  • 2 reviews

Great service

published

Ros was great to deal with. Help me with everything I needed to fix my system. Parts arrived in a timely manner also. Would definitely use again. Thanks guys keep up the great work.

Purchased in .

  • Build Quality
  • Value for Money
Apricus
Apricus Product SupportApricusSend a private message
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Iain
IainHunter Region, NSW
  • 2 reviews

Exceptional Product and Service

published

Purchased in for $8,000.

  • Build Quality
  • Value for Money
Apricus
Apricus Product SupportApricusSend a private message
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Solar Water Heaters

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Steve
Steve
  • 2 reviews
  • 1 like

Replacement tank temperature sensor

published

Had a faulty water tank temperature sensor. Rang for advice, very professional, told me exactly the sensor I needed, ordered and paid online and delivered to Tassie within 48 hours. Impressive!

Purchased in for $27.

  • Build Quality
  • Value for Money
Apricus
Apricus Product SupportApricusSend a private message
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Steve P.
Steve P.Greater Melbourne (Metropolitan), VIC

Apricus solar HW installed 2009

published

Installed at initial cost to us of just over $6000 in 2009 sine then we had to replace pump, controller Solar Stat and again it is not working. We are in Jun 2021 and have got to cost us up $8000. We are asking for quote to decommission it and go to old system gas HW which will cost us $2000 plus decommissioning of Apricus around $1200. The problem is that initially we have gone for Apricus for environmental issues but considering that the system can not work without use both electricity and gas it is dead loss to us financially and no benefit to the environment. This was at my old age the worst mistake I have ever made and if I would have another life time I could not recover the cost.

Purchased in for $6,000.

  • Build Quality
  • Value for Money
Apricus
Apricus Product SupportApricusSend a private message
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Margaret
MargaretSouth East Queensland, QLD
  • 4 reviews
  • 1 like

Great system 10 years old and waiting on parts

published

We are waiting on replacement tubes. Melanie has been great...no answers back from many companies and plumbers but now feel we're getting somewhere! Thanks Melanie for your input and many emails...very much appreciated.

  • Build Quality
  • Value for Money
Apricus
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Questions & Answers

David P
David Pasked
Solar Hot Water System

We have a small jet of water leaking from the bottom sensor port on the tank. I presume the silicone has degraded over time. What's the best way to fix this. Thanks.

1 answer
Apricus
Apricus Product SupportApricusSend a private message

Hi David - please could you send an email to our Aftersales team on warranty@apricus.com.au or call 1300 277 428 and choose the 2nd option.

Mark R
Mark Rasked
315ltr Tank

Hi, I have the 315 / 30 tube system. North Facing 23deg. installed 2012. Slowly diminishing over the years in fact I don't think it has ever worked properly. Had the Controller changed from the beginning by the seller. Made no difference ( he even said it should be topping out ). a 27 degree day with full sun all day will be lucky to get to 55deg. tried new heat paste, sensors all seem OK. I have a feel it may be crook tubes. would like to rule out.... ? sick of paying for too much gas backup.

No answers
Leonie F.
Leonie F.asked
Solar Hot Water System

The water is not hot enough

No answers
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Apricus Solar Hot Water System

Details

Features:

  • The Apricus Solar Hot Water System has vitreous enamel construction that’s designed to resist chemicals, corrosion, and wear and tear over time.
  • It’s Australian-designed and designed for a tough Aussie climate.
  • The system is insulated with polyurethane foam, which has ultra-efficient thermal performance that helps save energy, as well as money.
  • You can get this solar hot water heater in 3 different sizes: 250L. 315L, and 400L.
  • This product has a 10-year warranty.

Points of praise:

  • Most reviewers found that this hot water system scored them big energy savings, and thus savings on their electricity bill.
  • They also said that the installation was a no-fuss affair, with everything going smoothly and installers being polite and tidy.
  • Reviewers also praised the knowledge staff on Apricus’ customer service team.

A point of pain:

  • Some reviewers have expressed disappointment at the after sales service they experienced, with some saying that conditions of their warranty weren’t made very clear when they purchased the unit.
Compare all 3 Apricus Solar Hot Water System
CategorySolar Water HeatersSolar Water HeatersSolar Water Heaters
Compare all 3 Apricus Solar Hot Water System
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