6Apricus Solar Hot Water System

Apricus Solar Hot Water System

 Verified
6Apricus Solar Hot Water System
3.2

165 reviews

PositivevsNegative
53% · 8867 · 41%

Build Quality
3.3
Value for Money
3.1
Cleaning & Maintenance
3.5
Noise Level
4.2
Temperature Consistency
3.5
Heating Speed
3.6
Helps reduce energy costs
Seamless installation
Knowledgeable customer service
Some reviewers disappointed with after-sales service

Reviews

165 reviews
Allen
AllenGreater Melbourne (Outer), VIC
  315ltr Tank

Satisfied Property owner

I contacted Apricus about my Solar hot water service that is 5 years old, on Thursday morning stating the possible problems with the solar side, as the unit still worked on mains power. I took a few photos and emailed them in that morning. I received ph call that afternoon to say a solar plumber will give me a call tomorrow (Friday) to say when he will arrive. He arrived mid afternoon and the solar hot water is back up and running. Show details ·  1
Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Matthew
MatthewNortheast, VIC2 posts
  315ltr Tank

Buy something else

3 and a half years trying to make it work and then keeping it going. Today it is removed for the last time. Apricus walked away your problem now. Builder removing and replacing with another brand and full refund. Thanks for the heart ache Chriss the owner of apricus. Show details
Functionality
Temperature Consistency
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Matt
MattSouth East Queensland, QLD3 posts
  315ltr Tank
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Joel
Joel20 posts
  400ltr Tank

System broke within 3 years and ongoing support non existent

The solar tube system started springing leaks that caused damage in our ceiling. Then the tub unit broke. We have had no luck getting Apricus out to sort out what should be warranty issue. The units are cheap Chinese products and not worth the long term investment. Show details
Noise Level
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Cliff Perrin
Cliff PerrinWide Bay-Burnett, QLD10 posts
  250ltr Tank
Overall
Value for Money
Cleaning & Maintenance
Noise Level
Functionality
Muzza
MuzzaGoulburn Valley, VIC2 posts
  250ltr Tank

Terrible service

Worked well for about 5 years but then the tank started leaking. Although they say you have a ten year warranty Apricus wont honour it unless you can prove that you have had it serviced. Ours was serviced but I couldnt provide proof of what was done so they wouldnt honour their warranty. In the end it failed completely and I couldnt wait for them so I had to replace the tank. No support so I was out of pocket big time. Show details
Build Quality
Value for Money
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Steve
SteveSydney, NSW
  315ltr Tank

Very disappointed

We had the Apricus system for about three years before we started to renovate the home. I asked the plumbing company who installed the system disconnect the system for reuse once we'd finished the reno's.
The plumber said that the system had not been working which we guessed as the electric booster was required 24/7. We have not re-installed the evacuted tubes and but have kept the water tank which i believe is not efficient. Could someone verify whether we should replace the Apricus storage tank with a standard storage tank? Show details
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Cliff Perrin
Cliff PerrinWide Bay-Burnett, QLD10 posts
  315ltr Tank
Overall
Value for Money
Cleaning & Maintenance
Noise Level
Functionality
Greg Smith
Greg SmithCanberra 2600, ACT
  315ltr Tank

11 years and hasn't missed a beat!

Just realised our system has been going for over 11 years non-stop in Canberra - 30 tube 315L vitreous tank - We were a house of 7 when installed and down to only 4 now so a lot of hot water use. It is gas boosted and our last gas appliance so if it ever fails we will replace with electric boost or heat pump as we now have large solar PV and battery. But until then we are very happy with it and the energy savings. Have never done any maintenance on it Show details
Functionality
Temperature Consistency
Heating Speed
James M.
James M.
  250ltr Tank

Don’t want to honour warranty if you have issues

Regularly serviced and anode changed and tank failed
1week asked for pictures of failure /provided
2week asked for service records /provided
3week asked for anode to be removed and pressure relief valve in operation pictures
Accc said you do not have to do this as is inappropriate
After 6 week of no hot water told they would not honour warranty Show details
Build Quality
Noise Level
jacob
jacobWide Bay-Burnett, QLD
  250ltr Tank

quality gear ,professional company

10 year old system, tank and circulating pump an tubes live out in Queensland weather. Never problems, flow of hot water slowed few days ago. supplier contacted Apricus company, that responded promptly, put me in contact with technician that talked me through the diagnosis and problem of dirty inlet strainer fixed in few minutes. cost neutral!
Professional honest company, great gear! Show details
Don
Don21 posts
  315ltr Tank

Was good but the tank turned it to a fountain 6 years old and only 5 years warranty.most of the others have 10 years

Works very well up until now but when compared with the solarhart which is 16 years old and still working very disappointing when the replacement cost is around twice the price of a normal hot water systems. Show details
Overall
Build Quality
Value for Money
Functionality
Joanne M.
Joanne M.4 posts
  315ltr Tank

Misleading warranty

Won't honour the 10-year warranty. Pump failed at 15 months, tank split at 9 years. Maintenance 'requirements', with supporting evidence must be provided before warranty claims are considered (the first I learned of this was when I lodged a warranty claim). The owner's manual contains maintenance 'recommendations', with no mention of relationship to warranty. No mention of 'maintenance requirements' in Warranty T&C's either. If you buy this system follow the owner's manual like your warranty depends on it, because it does. My experience trying to make a warranty claim was stressful and long-winded, even though the staff were polite and seemed like they were trying to help (with everything except for honouring the warranty). Show details
Overall
Build Quality
Noise Level
Functionality
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orange10
orange1018 posts
  400ltr Tank
Cleaning & Maintenance
orange10
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UPDATE 3/3/2023 Back to full household and the water is heating well. Thank you for fulfilling your warranty obligations. Will update this if matters change.

Polso
PolsoNorthern Region, NSW5 posts
  315ltr Tank

do not honour warranty so stay away

The system has a 10yr warranty (as advised by Apricus), it is not even 6 years old but leaked. Refusing to listen to experts and wont honour warranty. STAY AWAY Show details

Questions & Answers

e-Rik A.
e-Rik A. · Solar Hot Water System

Is there anybody at Apricus who understands how the control system on the water heater works? The reason I ask is that the plumber I called to have a look at it says there is nothing wrong with it, yet the rooftop collector temperature tells me that I’m losing heat to the atmosphere at night.

In other words, very simply, the electricity consumed at night heats the water, then the Apricus system circulates my electrically heated water to the roof, where the collector tubes radiate the energy off to space. At 6AM the tank temperature shows +53C and roof collector +49C. No, there is no frost or any danger of frost. BTW> I’m an electrical/electronics engineer at ”The Dish” and I know about electronic control systems. I would just like to speak someone more knowledeable about the Apricus than a plumber.

Apricus
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Brian K
Brian K · Solar Hot Water System

Hello Apricus, we have a SolarTube heating and Apricus HWS for our hot water …if we are away for a month, is there a way to turn down the heat of the water to save electricity during our absence? We understand that we cannot simply turn it off because of the need to keep water pumping.
Thanks
Brian …..in Victoria

Cliff Perrin
Cliff Perrin  
Brian K
Brian K  

Thanks Cliff

Apricus
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Robert L.
Robert L. · Solar Hot Water System

Can an existing instantanious gas water heater be intergrated with an apricus heater with ground holding tank??

Cliff Perrin
Cliff Perrin  

I guess with the right controller it might; but remember the Apricus system relies on water storage to collect heat. You would have to have a storage tank as well, with the instantaneous heater as a "booster."

Details

Features:

  • The Apricus Solar Hot Water System has vitreous enamel construction that’s designed to resist chemicals, corrosion, and wear and tear over time.
  • It’s Australian-designed and designed for a tough Aussie climate.
  • The system is insulated with polyurethane foam, which has ultra-efficient thermal performance that helps save energy, as well as money.
  • You can get this solar hot water heater in 3 different sizes: 250L. 315L, and 400L.
  • This product has a 10-year warranty.

Points of praise:

  • Most reviewers found that this hot water system scored them big energy savings, and thus savings on their electricity bill.
  • They also said that the installation was a no-fuss affair, with everything going smoothly and installers being polite and tidy.
  • Reviewers also praised the knowledge staff on Apricus’ customer service team.

A point of pain:

  • Some reviewers have expressed disappointment at the after sales service they experienced, with some saying that conditions of their warranty weren’t made very clear when they purchased the unit.
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