Apricus Solar Hot Water System

I have owned an Apricus ground level system since 2009. It has certainly done an excellent job through changing climate conditions here in SE Qld. However, I must point out a continuing cost problem with this system. Because the tank is ta ground level, the sun collectors at roof level require the water to be constantly pumped through the system. This is great until the recirculating pump fails. Unfortunately my original pump failed in less than 2 warranty years, and I had to have it replaced at a cost of over $600, because the plumber did not ...

Just realised our system has been going for over 11 years non-stop in Canberra - 30 tube 315L vitreous tank - We were a house of 7 when installed and down to only 4 now so a lot of hot water use. It is gas boosted and our last gas appliance so if it ever fails we will replace with electric boost or heat pump as we now have large solar PV and battery. But until then we are very happy with it and the energy savings. Have never done any maintenance on it

Regularly serviced and anode changed and tank failed
1week asked for pictures of failure /provided
2week asked for service records /provided
3week asked for anode to be removed and pressure relief valve in operation pictures
Accc said you do not have to do this as is inappropriate
After 6 week of no hot water told they would not honour warranty

10 year old system, tank and circulating pump an tubes live out in Queensland weather. Never problems, flow of hot water slowed few days ago. supplier contacted Apricus company, that responded promptly, put me in contact with technician that talked me through the diagnosis and problem of dirty inlet strainer fixed in few minutes. cost neutral!
Professional honest company, great gear!

Works very well up until now but when compared with the solarhart which is 16 years old and still working very disappointing when the replacement cost is around twice the price of a normal hot water systems.

Won't honour the 10-year warranty. Pump failed at 15 months, tank split at 9 years. Maintenance 'requirements', with supporting evidence must be provided before warranty claims are considered (the first I learned of this was when I lodged a warranty claim). The owner's manual contains maintenance 'recommendations', with no mention of relationship to warranty. No mention of 'maintenance requirements' in Warranty T&C's either. If you buy this system follow the owner's manual like your warranty depends on it, because it does. My experience trying to make a warranty claim was stressful and long-winded, even though the staff were polite and seemed like they were trying to help (with everything except for honouring the warranty).

System is about 7 years old. Over a year ago we had some power lines cut in our street. About that time the quantity of hot water started to decline.
The off-peak electric booster was continually on - 58 hours every weekend, and all night every weekday night - costing a fortune in electricity each quarter.
We sent to Apricus temp figures for one cloudy day.
They immediately said the that the roof heat pipes inside the evac tubes were gone and sent out replacements at no charge. I asked why the off peak should be continually on if the heat pipes...

The system has a 10yr warranty (as advised by Apricus), it is not even 6 years old but leaked. Refusing to listen to experts and wont honour warranty. STAY AWAY

We have just replaced our gas boosted water heater after 11 years of faithful service with no issues or problems at any time. The water is sooo hot in summer. Of course we use more boost in winter but still are extremely pleased with the savings and efficiency. Apricus organised the replacement and covered the cost of freight. The no fuss installation was conducted by their preferred installers Laser Plumbing. Ros is a major asset to Apricus. Her customer service, knowledge of the product and follow up was excellent. Thanks so much for your help Ros! Leanne and Bill Sanderson

I recently became concerned that my APRICUS solar HWS was not working (400 L installed in 2015). This was based on the high electricity consumption on my property (average occupancy 2), despite have solar HWS plus 7.5 kW of solar panels and a battery. I contacted my solar installer who contacted Apricus, who suggested we do a simple diagnostic test which involved using up the hot water so that it was at low temp in the morning, and recording temperature on the roof, and top and bottom of tank (shown on the unit display) at 9 am and 4 pm. This c...

Ros was great to deal with. Help me with everything I needed to fix my system. Parts arrived in a timely manner also. Would definitely use again. Thanks guys keep up the great work.

Firstly a exceptional Thank you to Ros West, who provided extremely professional support, it was very refreshing to have a knowledgeable and appreciative person at the other end of the phone, in regards to my sudden control unit expiration, was a wonderful unit for nearly 10 years but old age had caught up with it.
The Apricus unit is a first-class water heating system which has effective heating tubes, runs very quietly and even on successive cloudy days the water is hot. I have never used the booster in the 10 years of the product being insta...

Had a faulty water tank temperature sensor. Rang for advice, very professional, told me exactly the sensor I needed, ordered and paid online and delivered to Tassie within 48 hours. Impressive!

Installed at initial cost to us of just over $6000 in 2009 sine then we had to replace pump, controller Solar Stat and again it is not working. We are in Jun 2021 and have got to cost us up $8000. We are asking for quote to decommission it and go to old system gas HW which will cost us $2000 plus decommissioning of Apricus around $1200. The problem is that initially we have gone for Apricus for environmental issues but considering that the system can not work without use both electricity and gas it is dead loss to us financially and no benefit to the environment. This was at my old age the worst mistake I have ever made and if I would have another life time I could not recover the cost.

We are waiting on replacement tubes. Melanie has been great...no answers back from many companies and plumbers but now feel we're getting somewhere! Thanks Melanie for your input and many emails...very much appreciated.