Reviewer Photos & Videos
High cost of running
New house and new system so no issues there but I would have thought it would be cheaper compared to other older set ups? Our hot water unit is the highest energy cost on the bill
Great warranty service
Ros thoroughly investigated the issue with my 11 yo system not getting hot enough and needing near continual boosting for 9 months of the year. After tests the copper tubes were replaced under warranty and all now seems to be working well. This has been a lesson other companies could learn from in how to back your warranty and support customers.
Purchased for $7,500.00.
Thanks to Ros et al who helped resolve a tricky one.
We had a mysterious and rare degradation of one of the tubes, (from the inside), and Ros worked tirelessly to have it replaced without charge: it took a while, with not many plumbers about at this time.
thanks so much for the check-ins, just to let us know what was happening. And for the final job.
Failed within a year
The hot water was wonderful for the first 5-6 months. Then it just stopped working. Could not get to the unit to take look due to covid lockdown. Tenants were using a lot of electricity to heat water. When we did get across the border it was clear the controller was not working. Contacted Apricus with details and evidence of failure . They would not fix it under warranty so I have had to buy a new $385 controller on a unit that is only 14 months old. The point is that whether this controller failed within the warranty period ( which it did) or...after it still failed within the first year of use and that makes me wonder how good the whole unit it. Hoping there won't be any more complications and failures. In future I would look around for different system.
Purchased in October 2019.
- 315ltr Tank
- Verified purchase
Fault code 55D
There was a very quick response to my email and a suggested reason for the fault.
My Apricus system has been i for eleven years and has only had two faults in that time. A pump that got dirt in it and the current one. Not bad for something fairly complex. Very happy.
Roz was e tremely helpful through out my questions and helped s great deal to a sucessful outcome
Roz was very helpful with the many questions i had and was ableto direct me to the appropriate departments. This enabled me to make a more informed disission on were to go nexg she waz very pllite and patien.
Had an issue with the Grunfos pump and Apricus (Ros) responded immediately to our query - very helpful and provided non stop courteous assistance in getting the system back up and running - and kept on with after care to ensure it was all operating well.
A credit to the company.
Best warranty service ever.
We bought a house with an existing system which needed repair. Dealing with Ros was a real joy, to find somebody as efficient and caring as her is really rare. Backup of service 5 stars.
Purchased in October 2018.
Warranty claim: Great response from Apricus
A few weeks back, we realised that our solar hot water system from Apricus had not been working for quite some time. We contacted the Apricus warranty department (Ros). Ros was amazing, she led us through a fault-finding process which established that the heat tubes were not working properly. She not only arranged for the replacement of those tubes but also the installation of those new tubes. She went beyond what her obligations are. It was a great experience dealing with Ros! Cannot praise her enough!
Worst hot water system I have ever installed
We installed an Apricus Solar HWS in February 2014 to replace an old Solarhart that had been in service for 17 years. Eighteen months later we had a warranty issue which was rectified without any issues. During the first four-five years our water was always hot and the electric booster was only needed when there was prolonged cloud cover.
We then started to notice that the water was not as hot without the electric booster even though we were going through cloudless 30+ degree days. The panels were cleaned and it made no difference. We were...at a stage where the booster was on 24/7 else our water was simply not heating and was lukewarm. We contacted Apricus in July 2019 and did the temperature tests as instructed. We were then told that the results were normal within their "IP protected secret range" yet they had no idea what day time and night time temperatures or weather conditions we were experiencing at the time and hence had no basis for advising that our system was running as it should. In fact, we were told that that system should always have the electric booster on! We live on the NSW North Coast. It gets hot here. Certainly hot enough to have warmed our water for the initial four-five year period. Test results below: 9.30am
Purchased in February 2014 for $5,100.00.
Reliable and huge savings on gas
My summer gas bill dropped from about $40 (actual usage) to $5 after getting this system. It is elevated above my solar panels, so made good use of my roof. The temperature is perfect at all times of the year (it does have a booster). I've used it since May 2014 and am very happy. It wasn't cheap to install, but it makes a big difference to household carbon emissions.
Purchased in May 2014 at G Store.
We didn’t have any hot water
Very courteous and helpful. Couldn’t do enough for us. They fixed the problem straight away with no hassles. I would recommend this system. We now have very hot water. Thank you
Great system, great service , Ros at Apricus back within hours with answers to my service problem, contact Phil Hniat and job done in just one day, system now running better than any time in my experience.
Great After Sales Service
After 15 years of service it was time for a new pump. Ros was very helpful and found a replacement quickly after speaking to the technical team. It arrived the next day is is back up and running.
Love this Solar Hot Water System!
We had our 315L Glass-Lined, Mid Element Electric Boosted 30 Tube system installed 4 years ago and it hasn't missed a beat since! We only turn the booster on around 6 times a year and only when it is cloudy for more than 3 days in a row. We Love Solar Hot Water and We Love this system! I have just been in contact with Ros who answered our technical question on how many kwh's the system uses per day to run the controler and circulation pump. Got the answer the same day. Thank you Apricus for designing such a great Australian Solar product. I wish more people would get involved in utalizing the sun to heat their water and make the move away from supporting the dinosaur age of the buring of our fossil fuels.....
Purchased for $5,100.00.
Great after sales service
Ros was very helpful with a recent warranty claim. My system is 5 years all heat tubes were replaced after speaking with Ros and a couple of emails. Great service
Purchased in November 2015.
Excellent service and help
I've had the Apricus system for over 5 years and have been very pleased with it. When I had a hot water plumbing problem (not with the Apricus system itself), Ros from Apricus was extremely helpful, referred me to the best local plumber familiar with the system and arranged for Michael from Apricus to also ring me. Phillip Hniat (New Town Hobart) came quickly, sorted out the problem, and gave me excellent information and advice. Their combined action and help made a big difference to me and I'm very grateful.
5yo Solar hot water was not heating the tech crew and Ros helped fault find and arranged prompt spares to rectify the problem. Excellent service recommend this company to everyone.
Purchased in November 2015 at Local Electrical & Solar Services for $8,000.00.
Trying to contact you - Hey are you guys still in business?????
I just popped around to your premises in Parramatta Road, Silverwater only to be told you have moved, so I shot over to Prospect Highway, Seven Hills but the business is closed and no-one has seen you guys around - I have phoned the 1300 number this morning but it rings and rings and then times out - no voice mail or anything - where are you guys?, I called the plumber who put me onto your business and he said getting through is difficult and to keep trying, please help me as I want to arrange to collect some parts to repair my 22 tube Apricu...s unit which has failed again - usually I just pick up the parts from you direct but suddenly you are hard to get hold of - why?? I thought this method of contact will reach you as you seem to respond to the reviews of others - :)
Purchased in October 2010 for $4,640.00.
Excellent after sales service
I had the system installed 11 years ago and the collector manifold has developed a leak. Ros from Apricus could not be more helpful. The manifold was replaced under warranty
Purchased in December 2009.
Questions & Answers
I have a leak in my system I have photos of the part. Wondering if it needs a washer as there's a screw where it's leaking
Hi Sharon, please could you contact our aftersales team so we can help you further. Please email your enqiry to email@example.com or call us on 1300 277 428.
We moved into our newly constructed home 6 weeks ago. The solar water system reliably delivered a huge amount of hot water - until last Thursday. From then until now (Sunday) the water out of the tap varies from just warm to warm. During these three days, there has been periods of overcast weather/light rain and clear sky/hot weather. During the days, the max temp was between 28 - 31 degrees.
I should point out that during the first 4 weeks we occupied our new home it rained every day - all up, we received about 400mm of rain. While there were occasional sunny breaks during these weeks, there was almost continuous cloud cover. Despite that, the system delivered an over abundance of hot water and we were extremely impressed (note that during this time the electric boost was turned off). So I am concerned and confused about why the system is now only delivering warmish water despite the improved weather.
On Saturday, the controller showed the tank temp was 32 deg and the collector was running at 36 deg. Later in the day, the tank was showing 36 deg and the collector 41 deg. The pump was automatically running for periods then turning off. It seemed odd that even in cloudess direct overhead sunlight the collector temp was only 41 deg. What is the usual operating temp for the tank and the collector? Is there likely a fault somewhere in this brand new system, particularly the temp sensor in the collector?
Thank you for your enquiry - it sounds like something isn't quite right with the system. Are you able to send an email to firstname.lastname@example.org with your enquiry and either any paperwork you have for your system or a photo of the tank details found at the top of the tank? Our customer service team will be able to help figure out what the problem is and ensure you system is working correctly. If you have any queries, please call us on 1300 277 428 and press option 2.
We look forward to hearing from you.
Apricus Australia Team
Hi, we have a 315 litre apricus solar hotwater system. It is 5.5 years old. Yesterday we had no hot water. We noticed that the hotwater breaker in the meter box tripped and turned off. We turned the breaker back on. We ran it over night on mains and still no hot water. The pump next to the hotwater tank in the apricus grey cover does not appear to be working. I switched it from 1 to 3 and there is no sound or vibration. Can you advise us what to do please? Scott and Jay
Hi Scott & Jay,
We're sorry to hear you are having difficulties with your Apricus solar hot water system. Please could you contact our customer service team on 1300 277 428 (press option 2) or email us on email@example.com so we can run some diagnostics and provide advice on what the problem is and how we can fix it!
We look forward to hearing from you.
Apricus Australia Team
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