Excellent Customer Service
Our Apricus Solar Tank had started leaking and a replacement tank was efficiently sent to us in country NSW to be replaced.
The customer service from Ros was outstanding,she is an asset to the company and went above and beyond to ensure that our problem was solved.
Don't Buy Apricus
Installed in 2015, worked for maybe 6 months and was great until it wasn't. Have been chasing Apricus since then to provide help. Don't answer phone calls or return calls. Had some limited email responses in 2018/2019 and thought perhaps Apricus would do the right thing, but then nothing. Customer service is non existent. How do you stay in business? You have the potential for a great product but you need to back it up. I just want it to work. Please don't give me a generic response or excuses.
Respond to my emails and fix my system please.
Purchased in December 2015.
Had a unit for less than 2 years and controller has already gone. Looked them up and they say upto 15 year warranty. Be warned this is a hav! Now im up for $500 for a new controller. I dont believe its ever worked properly looking at my gas bill. At times in business we have to except th hat our products are not upto std and then we fix and everyone wins. These guys are out of touch with warranty and would not recommend to anybody.
6 times I've emailed these people with an inquiry about where I can purchase one of their systems. I get the automated response saying, 'Will contact you within 2 days', and then nothing. Even drove out to their place at 7 Hills, complained to the manager who said "Gee, that's odd. These are flicked to the sales and they should have got back to you."
Well, guys, you FAILED!
We are very happy that it was delt with quick & efficient covered by warranty & the new replacement came we had great customer service. From reporting the leak & damage caused we were fitting a new tank all within a week of the first phone call. Very happy with everything.
Fast & helpful service
We live in eastern Victoria , with cold winter temperatures & frequent frosts. When winter set in, we found that the hot water in our newly built house was sometimes going luke-warm, sometimes by mid evening. Being an electrician, I suspected the circulation pump may be at fault, by the fact that it was showing as running, yet made no noise whatsoever & appeared to not be working.
I placed a warranty claim & was promptly contacted by Nick at Apricus. I was unable to talk with him on that day (Friday), but he made time to have me contact him ...next day on the Saturday. He was very friendly & explained to me that our unit may require some 'fine tuning' to be better suited to our colder climate. He guided me through the very user friendly Apricus control menu, & we changed various parameters that improved our solar gain throughout the day. It also proved that the circulation pump was in fact working, but was literally silent in its operation. He also advised me that the off peak boost temperature could be reduced from 70 to 60degC, which I did (obviously using less power), & still supply adequate hot water back-up overnight. It's been just under 5 weeks now since now since the changes were made, & the difference was noticeable that night. Our system has simply not missed a beat since, providing piping hot water any time (day or night) without any sign at all of running out & going cold as it had been. I have to say that I'm very impressed with Apricus so far, both in operation & customer service. Couldn't have asked for a better result.
Faulty heating pipes should ALL be replaced!
Our system has finally been restored to what we imagined it would be like and in fact what it was like for the first little while when we had it installed in August 2015!
ALL 44 pipes were replaced (probably out of warranty but with no quibbling because they knew there was a problem) and the sensor has just been moved to the correct end of the system (fault of the original installers.....didn't allow enough wiring)
My concern is for all the other loyal customers out there who aren't aware that there was a faulty batch(s) of heat tubes manufa...
My tank started leaking from the lower senor port and a couple of weeks later started leak out of the return port. They came had a look. they thought it may be a slow leak from where the plumber connected the return to the tank. after replacing the fitting and and checking on it for a couple of weeks.so after determining it was the tank and not the fitting, they replaced the tank straight away.
Good service for replacement of faulty tubes
Our system didn't seem to be performing very well, but for a long time that was perhaps all we could expect for our location in southern Tasmania. When we realised it really was well under par Apricus were very cooperative in organising for someone to look at it, then they replaced all 30 inner copper tubes. All done at no cost to us and with no further questions or quibbling. Only 3 stars because while the service was excellent the tubes should not have been faulty in the first place.
Quick and prompt service
We had a minor issue with the tubing for our apricus solar hot water system. I contacted apricus to see what could be done. Within the week, i had the local plumber replace the tubing under warranty and the problem was dissolved. These guys are quick, efficient and in my POV, very customer orientated. Great going guys!
Solar Water Heating not without problems but great support by Apricus
My wife and I researched all Solar Hot Water systems 6 or so years ago and decided on the Apricus based on extensive research. We found that all Solar Hot Water products had mixed reviews but in the end there seemed to be a common theme with these types of systems e.g. severe frost can be an issue, and that it highly depends on the quality of the plumber that fits theses systems as well as owners having some knowledge of how to check the indicators on a semi regular basis for any issues before they become a major and expense issue ... especial...ly if it's out of warranty. At the time, overall Apricus came up the best option for us and I still stand by our decision... especially with the extremely responsive service from both Apricus and Simon from Macedon Ranges Plumbing recently. After the severe frost we had here in Lancefield, the comments I made above hold true. We had very poor experiences with our 1st attempt to get a Apricus certified plumbers ( tried two) to come out and determine the cause of the water coming out of the manifold after the frost and 3rd time lucky with Simon. Simon was awesome with his responsiveness and dealing with our stress of the situation. He assessed the situation and advised that the frost had caused the manifold to crack and that the root cause was that the previous plumber, while assessing another issue we had 12 months ago had left the plug unplugged, causing the manifold not to cope with the frost. After capping off the running water, Simon urgently took it upon himself to notify Apricus of the issue and like any Company that stands by their product, they offered to replace the manifold at their cost even though it was out side of warranty, considering the circumstances. Thanks Nick... outstanding service not being black and white on the problem considering the fact that it was out of warranty. We really appreciate it :). So from our perspective, the key to getting the most out of an investment like this is to find a great plumber that knows the system, and as an owner, learn to understand the system indicators (which we didn't) and deal with a company that is not black and white on warranty issues when the circumstances warrant it. The product is an excellent product and has saved us big $ on our electricity bill. Rick
Just built a new house and was recommended to go with this system buy the plumber at the time (also the apricot rep in the area I later found out). Since instal the system has always had to use electric boost even after full day of sun.
I have had a different plumber come in and assess the instal and he made some changes however the system still failed to heat water anywhere near as expected.
I have a solar inverter app that provides me with minute by minute energy use and collection through my solar panels so I can see precisely when the...apricus boost kicks in and for how long as well as all other household power usage. My 400L system sucks 6 to 12 kilowatts of power per day even when sunny. There are only 3 people in the house and we wash all clothes with cold water and the electric boost is set at the end of the day. I have contacted Apricus 3 times over the past 8 months and have no call back or help with the matter.
Reliable and cost effective.
I have 3 Apricus Systems on 3 properties and am truly impressed with them. The water is always hot. My electricity bill is down. I would gladly recommend this system to anyone. I can't actually remember a time where I have had to boost the system. I quite like the visual aspect of Apricus as well. I've had previous sytems in the past that looked big and ugly.
One Happy Customers
I purchased my system 5 years ago i have a family of three and sometime through out the year i have family from oversea come and stay. I have noticed a big drop in my running cost i have to say this has been the best investment i have done. I would recommend this product to all my family and friends go buy this product.
- 400ltr Tank
Keeps up with me and the family
I installed our Apricus 40 tube 400L system in the middle of winter last year... I remember the shortest day of the year here on the mid north coast NSW - we had a really nice clear day so I flicked off the booster to "test it out" and we had plenty of hot water for the 4 of us - We do use the booster after periods of extended rain / cloudy weather - but our hot water bills remain minimal. Plumber did a great job installing which I believe is more than half the battle!
split tank, long wait for replacement
My system is just two years old and we came home one Saturday morning to find the tank had split and my rain water pouring out onto the ground. We live on a rural property so have no mains supply. It took three weeks for a replacement tank to be sent after Apricus demanded photos of location of installation conditions. The tank sits on concrete under the veranda. Now I have a plumbers bill as Apricus won't cover labour. It's not my or the plumbers fault that the product failed, Apricus should cover the plumbers bill because if their product didn't fail I wouldn't have needed the plumber ! Good product, terrible back up support.
Questions & Answers
We installed an Apricus hot water system. As indicated, we keep the pump switch and the element main switch always on. During cloudy days, we use the booster. Water temperature is fine.
My concern: the element has a continuous noise (like a fast running clock) that only disappears if i turn the switch of. I do not remember there was any running noise when the system was installed.
Any suggestions? Thank you.
I have a gas boosted system and not an element with electric boost. I am unfamiliar with this problem. I am not convinced that it is the element causing the issue.
I would ring Apricus on 1300-277-428 as I have always found them to be very helpful.
They can also pass you on to a rep who can assist even further if required.
Good luck with it. I would be interested in the outcome as it sounds unusual.
Thanks. Yes i contacted Apricus some weeks ago and the person on the phone suggested to contact a local Apricus rep. They charge $200 to come home an 'have a look'.
I thought it would be wise to post the problem first. Perhaps someone experienced the same problem and could comment on the outcome.
I had this issue with our system at one stage. Apparently it is cavitation in the system which is bubbles forming in the water when it is warm. This means that the pump stops pumping properly and remains on trying to pump bubbles. I can't quite remember what fixed it for us but I got an Apricus plumber out and he changed the controller but can't remember if that was linked. We have not had that issue for some time.
$200 sounds like a lot for a look. My visit was a mere $90 + the $180 for the controller.
I think the Apricus guys are probably the best to talk to.
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