Aqua Technics

We had a Aqua technics Torino pool installed in October 2025. In December 2025 it had 2 large bulges and an internal crack caused by pressure of skimmer box braces. Repaired to a functional standard in Feb 2026. Aesthetics poor. Halo around area were crack was, bulges still present. We paid for a perfect pool and have got damaged goods. This was… Read more

a shocking experience. We were given no compensation apart from a minimal amount towards the water to refill the pool. We are also owed for the nearly $2000 we paid for potential earthworks that were not required. At the time the contract was prepared we understood any unused hours we paid for would be refunded. Aqua Technics will not supply invoices for the earthmoving after we have requested numerous times. Obviously I do not recommend Aqua technic pools in WA. We are going to take this matter further... more stress for us.

From start to final handover, professional and friendly customer service. Shout out to Ed from Sales who answered all my questions and always returned calls. Kira, from the customer service team who kept us updated at all times and Dean, Bien and JV who handled the install with professional aplomb. A special call out to Alastair who finalised the… Read more ·  1

handover, in the rain. Thanks to all the team and the back office staff at Aqua Technics for an enjoyable and professional experience, that is how customer service should be.

We've delt with Tony so far from Aqua Techics Mandurah. Its been a breeze and easy. Communication has been fair and very fast. No question has been left unanswered. Extremely happy with the process so far. Show reply

We started our journey of installing a pool with Shunning Zhang at Aqua technics pools O Connor. He is a friendly non pushy knowledgeable helpful individual and even came out to our house for an assessment, measurements and access availability before we decided if we wanted to go with aqua technics pool. We are still early in the proses but so far, no hic ups. Will send updates with progress but happy overall. Show details

⭐️⭐️⭐️⭐️⭐️ Teura was an absolute pleasure to deal with — friendly, knowledgeable and genuinely interested in finding the right solution for me. She offered thoughtful suggestions and highlighted the strengths and weaknesses of different designs without ever pushing an agenda. While I explored other pool options from competitors, Teura really… Read more ·  1

listened to my needs and helped me find practical, well-rounded solutions that went beyond just the pool itself. Her approach made all the difference and ultimately sold me on Aqua Technics. I’m hoping the installation and finish from the manufacturer are as polished as Teura’s professionalism.

Don't Purchase from Aqua Technics Hi my wife and I installed a 9,500l pool from Aqua technics Joondalup 13 years ago. It was and still great. Small, cheap to run, good for the grand kids and old people exercises. Only trouble is Aua Technics. Stay away from them. The pool was not installed properly. Am now trying to replace the badly installed… Read more

Strainer Box as it broke off. I cant find any make or serial numbers I phoned them 3 times trying to get information, not even complain, Each time they say they will call back, Never Do. Have sent 3 emails to service. all over 3 months. NO Answer Back. Follow up service is non existent. AVOID. There is a lot of good supplier's out there. Kim

I regret signing a pool contract with Aqua Technics. During the sales process, I was repeatedly told my property was sandy. After signing, I was suddenly hit with over $7,000 in "unexpected" excavation charges due to clay. When I questioned this, the company claimed i had informed them the soil was sand - something I never said .I'm the one who… Read more

raised the concern of clay after the matter of fact I've since asked multiple times for any proof of that conversation, and they have not provided a single piece of written evidence. They are now refusing to respond to my written complaint unless I accept a site visit - despite it already having seen the site and quoting based on it. I've had to escalate this to Consumer Protection WA. I'm sharing this publicly because no one should be misled into a major financial commitment like this without full transparency. I'l keep updating this review based on how Aqua Technics handles things from here.

STILL waiting for promised credits. Land slopes the wrong way. Staff helpful until handover, then “it’s not their job…” – If I could give LESS than one star I would. Firstly, I apologise for the lengthy review – but there were just so many issues…Communication was virtually non-existent or appalling and last minute at best. And some of our requests were blatantly ignored. ISSUE NUMBER ONE: Two perks presented to us by the sales team were: If a suitable site was… Read more

found within 10km of our house for the clean fill to be delivered $1600 tipping would be refunded AND if the crane was off the road during the installation the $1200 for traffic management would be fully refunded. Traffic management was not required. This credit was registered on our account. On the day of our dig, it was discussed with the driver and agreed that the sand would be taken to City Beach. At no stage did the driver say that he was not taking the sand there. We were left believing that it was being taken to City Beach. He even mentioned to my husband that “this will save you some money”. When I rang the office after the handover, to clarify our final account I was informed that the tipping was not being credited. I insisted that our sand was not tipped but was taken to City Beach as discussed with the driver on the day. The customer service representative didn’t know anything about it and said she would ask her manager and call me back. She did not call. A week later I called again and received the same reply. Once again, I insisted that we were owed the credit. She said the sand had been tipped so no credit was due. I asked why the sand had been tipped when it had been arranged to be delivered to a site within 5km of our front door. She didn’t know and would have to follow it up with her manager/ site manager/ driver – every phone call required her to follow up with someone different. This issue has STILL NOT BEEN RESOLVED. I have STILL not received that return phone call. I am still waiting for BOTH credits to actually be processed two months after our install.

ISSUE NUMBER TWO: At the pre-install inspection the site manager asked me which way we wanted the water to runoff. I specifically told him that we want the water to run off towards the lawn NOT the fence line as we don’t want the water pooling and staining our brand-new pavers. On the day of the install, we were informed that to save time the pool would be installed backfilled on the same day. At the end of the day the ground was not sloping towards the lawn and sand was piled up everywhere. We had no idea if the men were coming back the next day or not. I spent the evening emailing and trying to contact the site manager in an attempt to find out what was going on. Finally, at 9.35am THE NEXT MORNING we were advised by [Name Removed] that they would NOT be back. I questioned the state of the site asking why it hadn’t been levelled. The response was that they would be back to finish the job, and the office would schedule a time for the following week. When they eventually did return (see issue number three) my husband was home. At the end of the day, I returned home and asked why the site was not levelled and sloping towards the lawn area. He said they told him that was the landscaper’s job. I expressed concern because I knew I had discussed the levelling of the site with the site manager at the pre-install site inspection and had mentioned it numerous times since. I was almost positive that it should have been done already. My husband and I both felt like we were the subject of a “rush job” because our job had been forgotten and now there were other sites and digs to be done. Ours was now starting to look and feel like a “slap-up job” and was not being delivered as promised AT ALL. When the landscapers came to lay the pavers, they asked why the site hadn’t been levelled and sloped the way we had asked for it to be done. There was no way they could do that do that amount of earthmoving with a shovel. It should have been done before handover – EXACTLY as we had suspected. Needless to say, we are now stuck with runoff that drains into our retaining rather than away from it. The response from the office when I rang up to express the appalling run around that we had received and disappointment with the result? “That’s not our problem. Our job is done!”

ISSUE NUMBER THREE: Two weeks after our install the site had not been backfilled or pencil compacted [PC] and I had not heard from the electrician. I had rung the office numerous times chasing this up and had been consistently told that it had been done. Eventually, after numerous phone calls saying that it was quite visibly not done, I got sick of being fobbed off and sent through photos of the site clearly NOT backfilled or PC and no electrics. Customer service finally realised that it HAD NOT BEEN DONE. “We are terribly sorry, it seems there has been a miscommunication between the field and the office.” PC was re-scheduled for THE DAY BEFORE HANDOVER. The electrician “knows about the handover date and will call to make a time” [same message AGAIN]. The next day the pool cleaner came to clean the pool for handover. He took one look at the site and lodged a report of complaint. It was NOT DONE, and his time had been wasted. He refused to clean the pool. Customer service assured me we were still on schedule for handover in two days. The next morning PC was to be completed. I was told to expect workmen at 7.00am. I got up at 6 am ON MY HOLIDAY to be ready for the PC and backfill team to arrive. By 8.07am no one had turned up. I rang the site manager to find out where the PC team were. He logged in to my account and said that he didn’t know why they weren’t there. He would contact the office, and they would get back to me. At 9.00am I rang the office to find out what was going on. The office knew nothing about it but would look into it. She would call me back. At 9.25am I got a call back. The guy booked in to do the PC was ROSTERED OFF that day. She would see what she could do. Once again, I expressed concern that I had not heard from the electrician. She said not to worry he knows when the handover is and will make contact up to 24 hours beforehand. I informed her that the handover was tomorrow and requested the electrician’s phone number AGAIN so that I could contact him myself. I was sure that he had not been given access to our installation schedule and was therefore not aware that he was meant to contact me. She promised to try calling him throughout the day and would call me back with another PC time, which she did. Our PC was to be completed the following Monday. Our handover was now pushed back, and my husband and I had to cancel our holiday down south – NOT HAPPY!!! That evening, I received a call from the electrician apologising. He had not received notification of our job. The fourth one that week that he had not received until the EVENING BEFORE HANDOVER.

This has been the worst organisation I have ever seen. When speaking to the landscaper recently he told me that the site manager assigned to our job is “USELESS”. I tend to agree. I do wonder how it is possible to “manage” a site when you don’t actually turn up. We never laid eyes on him after the pre-inspection. Do I recommend AQUA TECHNICS? NO WAY. Discount Pools comes highly recommended. I wish we had gone there.

We are still waiting for our credits. Our land slopes the wrong way. Staff are helpful until handover is signed and then “it’s not their job…”

FOLLOW UP: After numerous formal complaints and around six months, we were FINALLY credited the tipping fees.

⭐️⭐️⭐️⭐️ Customer Review for Aqua Technics I want to say thank you to the Aqua Technics team for the journey of getting our new pool installed. The process had its ups and downs, especially when it came to communication and scheduling from the office, but overall we are very happy with the final result. A special mention goes to the trades and… Read more ·  1

contractors who came out to do the work every team that attended was hard-working, friendly, and respectful, and the quality of their workmanship really showed.

Although there were challenges along the way, I would still highly recommend Aqua Technics to anyone looking for a pool. The quality you get is on another level compared to other companies and I can say that from firsthand experience. The pool itself is excellent, and the final outcome has definitely been worth it.

Thank you again to everyone involved.

Walked into Aqua Technics Joondalup on a Sunday, and had a good chat with Terura for a home pool, she was around home that afternoon to look at our proposal for an immediate response. Everything has been very responsive and organised just now waiting for our home pool, Can’t wait… Show details ·  1

We had a great experience with Donna from O’Connor , she was very helpful and understanding with the delays of our new build. She was always available on the phone and quick to respond. Highly recommended! Show reply

Very happy with the process – If you are wanting to buy a pool, I highly recommend you go and see Donna from Aqua Technics Pool in O'Connor. She's been very helpful and gave us many recommendations we didn't think about. Even after the sale, she didn't mind us contacting her and asking few questions. The installation went without any issues and so far no issues with the pool.… Read more ·  1

We're very happy with it. Thank you, Donna for all your assistance and help during the process. You've been amazing help!

ABSOLUTE NIGHTMARE – I would Never recommend aqua technics pools We had 3 supervisors nobody knew what they were doing no plans in place Had 2 bobcat teams dig the hole . First day Crane arrived to lift pool over house we live in Jandakot Got shutdown aqua Technics didn’t get permission to be in Jandakot air space had a big hole in back yard for 2 weeks was just… Read more

waiting for the fences to fall in Finally pool went in . Had their landscaping team build a bar that butted up to edge of pool . Shire approved 3x3 limestone bar ended up 4x3.2 I called shire as I was worried not Aqua Tecnics they weren’t going to do anything .Pool was Putin wrong place now when anyone walks down the stairs the roof of the bar is in the way. We did approach a manager at Aqua technics with our concerns he was rude, smug and offered us $500 off for their incompetence He told us we should of measured it ourselves So unprofessional We though we were getting the best in the business Worst in the business more like it ABSOLUTE NIGHTMARE

Bad experience – I had my pool installed just over two years ago. I should have put a review earlier. I would never use this company ever again. From the moment the money was taken. Pretty much every thing was contracted out. So many problems. The temporary fence wasn’t done properly. I had to fix the fence and send pictures to council. No one would come put to… Read more

do it. Came with the bobcat. Came through my carport. Worked for about 30 minutes and said they needed an excavator. Left so much sand in the carport, pathways. I had to clean that. The electricians The pool pump broke 4 weeks after installation. The clorinator broke. Has broken again. The pavers are all receding around the pool. The paver near the skimmer box paved has sunk 20 cms. I contacted them in January. It’s April and have just been ignored. The pool cover split within 6 months of being new. Donna Walsh

Installation day feedback – Installation day Feedback Troy was our bobcat/excavator. He arrived on time, was friendly and confirmed our datum point before he began to measure and peg out the dig zone. Highly experienced operator! And he even cleaned our side access area where his truck was and the entry to the yard before leaving. Legend! Henry was so friendly and… Read more ·  1

knowledgeable. I love a tradie who has good work ethic and completes jobs to high standards. He made sure the pool was in the exact location we wanted it and levelled it perfectly. The entire time he worked in the yard on his own connecting pipes, backfilling soil and installing equipment. he made sure to keep going to each corner of the pool to recheck measurements and make adjustments where necessary throughout the day. His precision to detail and productivity was of excellent standards. I don’t know many tradies that would stick around on a Friday evening till after 5.30pm when the weather is mint. So very grateful that he didn’t rush to clock off early and that he communicated well with us and worked his tail off all day. 10/10 Henry!

The rest of the team on installation day was friendly and on time. Our site supervisor Bryce was on site at a decent time to over see and make sure everything went smoothly. Really impressed with how the team at Aqua technics maintained good communication in the lead up to the installation day and the team assigned to our installation were all so experienced and hardworking friendly people. Incredibly thankful to all those involved. Including the manufacturing team because the pool looks AMAZING and of VERY HIGH QUALITY.

If you’re searching for a pool company with high standards, excellent communication, experienced and knowledgeable tradies we highly recommend chatting to Aqua Technics Mandurah.

Next to come we have pencil compaction, the Electrician and handover. Can’t wait! Sean & Simone

Quite possibly the worst company I've had the misfortune to dealt with – Same as all the other reviews. They sell you the dream and then don't deliver. Countless hours wasted chasing them with nobody managing the project. Had to literally beg and plead to get the pool up and running and now the pump has failed they do not care. When it comes to money they are all ears though. My advice is don't be sucked in by their… Read more

flashy displays and smooth sales people. Once they've got you it's all down hill and not worth the anxiety and disappointment. I feel sorry for the poor girls that are left to field the frustrated customers and are a barrier to anyone making decisions in the office. Assuming their are actually people in the office. I'm really not sure how they are still operating.

Aqua technics discriminate towards people living in the country – I just bought a aqua technics pool and im a little dissapointed they would not let me take advantage of the $2000 free upgrades when you purchase in the same month. They did not have any terms or conditons when i called to ask what they were, they just said its not valid for country people. I am still spending the same amount of money wheather… Read more

im metro or not metro so why cant i have the free upgrade? Why do city people get preference but not country people? Its discrimination towards people who live in the country. I own a business also, and we offer promos however we dont say they are only for country people and not city people. Im going to see a lawyer about this.

It Was Worth The Wait – Donna was amazing in the Sales Team - A terrific person and saw things through. Installation was slow and the team was very thorough but was under the pump on the day. We finally got there after crane had 6 or 7 attempts at drop in and then the fun started with backfill and compaction. It's a slow process that has to be done right - Gary… Read more ·  1

(compaction) was amazing with his service. Great guy and very patient. We got there in the end and we are very happy with the end result - never easy putting in a pool - expect challenges - deal with people the right way and it all comes together. Lee Walker

Very poor after sales service – Aquatechnics make great pools however they do not back their products up with any kind of customer service. I have been trying to get my pool fully commissioned now 3 months (the shell has been in the ground for awhile). I was initially told that it would be plenty of time for them to commission but trying to get anyone out to do anything is nigh… Read more

on impossible, emails go unresponded to for weeks at a time and when you do call them the assure you they will follow up and get back to you, but they never do.

At one point I was calling them on a daily basis and I still have not received a date for them to return and finish the work on my pool. They may be busy but they could at the very least keep customers updated.

I think their products are pretty good so its sad to see this let down by their customer service, no point having a nice pool which is not backed up with great service.

I would encourage others to read some of the negative review as these seem to mirror my experience so far.

Would not recommend them to anyone.

Highly recommend!! – Glenn at the Joondalup office is amazing!! From start to finish he delivers the best customer service there is. From selecting the product, colour range, discussing the install and orientation of the pool he describes how he believes the finished product will look. This is super helpful as the vision is sometimes hard to see in your current space.… Read more ·  1

Install went great and the contractors on site are professional, polite while working quickly to get the job done!! Can’t thank Trent and his team enough for their hard work, knowledge and care through out the process.

Any issues we had were sorted quickly by upper management and technicians who are very experienced in the operations of the pool equipment. Massive thank you to Matt and Jerry for going the extra mile.

We can’t believe we are summer ready!! Highly recommend going with Aqua Technics they will not disappoint.

ALT best company ever – Someone has used my name to write a bad review and don't appreciate the dishonestly and false comments as this is not me and there is certainly only one Mary Calpak and that's me. Suggest you stop posting reviews under false pretences. Best Company I ever worked for Show details ·  1