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Aqua Technics

Aqua Technics

4.1 from 47 reviews · View Statistics

Reviews

  • Value for Money
    4.6 (27)
  • Cleaning & Maintenance
    4.8 (26)
  • Product Quality
    4.7 (27)
  • Return Claim MadeYes (1) · No (26)
  • Customer Service
    4.6 (28)
  • Warranty Claim MadeYes (2) · No (25)
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Papy

Papy

  • 2 reviews

Installation and warranty claim

published

Bad work installation by them not professional at all be aware!! My pool after 5 years start fading 10 mouths ago I contact them and still no one replay.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Purchase TypePool
See all answers
1 comment
Aqua Technics
Customer ServiceAqua Technics

Hi Papy, thank you for your feedback. We're sorry to hear that you've had a problem with your pool. Could you please email customer.service@aquatechnics.com.au so that we can work with you to resolve this issue? Thank you.

Our own resort at home

published

Even though it's not quite yet summer, we use our pool every day. Even if it's just for 10 minutes to de-stress. Such a bonus that it feels like our own private resort without having to fight the sunbed 'hoggers'. We are quite possibly one of the few adults that bought a pool for ourselves and not our kids as we are definitely in it much more than them! The process was easy and the service was fantastic. A few minor issues that were sorted along the way with fantastic customer service. Very happy with the result. Highly recommend Aqua Technics.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationWA
Warranty Claim MadeNo
Purchase TypePool
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1 comment
Aqua Technics
Customer ServiceAqua Technics

The reviewer stated that an incentive was offered for this review

Cant get the kids out!!!!

published

Aqua Technics Mandurah - fantastic service and extremely helpful. Aldo would not let us sign until we understood each and every detail in the contract. Peta our supervisor for the install was very friendly and happy to answer any questions we had. The hook up with the filter & pool clean were very informative and again friendly. We are still waiting for our pool blanket - but we are rural & have been informed its on its way. Kids have jumped in everyday since it has been up and running - best decision ever to choose an Aqua Technics pool!

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationMandurah WA
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Aqua Technics
Customer ServiceAqua Technics

Hi Helen, we love hearing stories like this! Very glad to hear that the whole family is enjoing the pool and hope this will continue throughout the summer.

The reviewer stated that an incentive was offered for this review

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Honor Borg

Honor BorgPerth, WA

Love our new pool

published

A big thanks to Aqua Technics for supplying our new sparkling pool and ahead of schedule. The whole process was seemless and you kept us informed all the way through.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationJoondalup
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Aqua Technics
Customer ServiceAqua Technics

Thank you very much Honor! We hope that pool continues to sparkle all summer long and you have many hours of fun with family and friends.

The reviewer stated that an incentive was offered for this review

Triona O.

Triona O.Perth, WA

Ready for summer

published

Handover and all was good. Installation reasonable good.. few hiccups but sorted swiftly. Happy with the process! Glad to recommend

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationPort Kennedy WA
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Aqua Technics
Customer ServiceAqua Technics

Hi Triona, thanks so much for your review. Very happy that we worked through a few speedbumps together to get you swimming in time for the warm weather. Enjoy your pool!

The reviewer stated that an incentive was offered for this review

Roch

RochPerth, WA

Ready for Summer !!

published

Pool in and ready for a fabulous summer. Thanks to the fabulous crew at the Joondalup Aqua Technics.
Great service and always helpful on our many questions. Everything went on time and it was very much appreciated. Thanks Aqua Technics !!

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationJoondalup WA
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Aqua Technics
Customer ServiceAqua Technics

Hi Roch, thank you very much for taking the time to pass on your review. It's fantastic to hear that you've had a smooth installation with the team at Aqua Technics Joondalup. We hope you enjoy a long swimming season in your new pool!

The reviewer stated that an incentive was offered for this review

Lucy F.

Lucy F.Perth, WA

Fantastic!

published
Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationJoondalup
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Aqua Technics
Customer ServiceAqua Technics

Hi Lucy, thank you so much! We pride ourselves on our quality and service so it's great to hear that you've had an experience that reflects that. You would have had great swimming weather on Sunday, hopefully that continues all summer, enjoy!

The reviewer stated that an incentive was offered for this review

Emma V.

Emma V.Perth, WA

Cant believe we have a pool!!

published

Handover was completed today and the kids are in!
I have to say the whole process was fairly easy with great help from the customer service team.
All the trades that came through were professional and even helped keep the surprise a secret from the kids until the pool came down the road!!
It’s going to be a great summer!!

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationJoondalup WA
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Aqua Technics
Customer ServiceAqua Technics

Hi Emma, glad to hear that the kids have jumped straight in! We hope they were surpised and thrilled when they saw the pool on its way. Thanks for sharing your story and hopefully there are plenty of warm days ahead for you.

The reviewer stated that an incentive was offered for this review

Can't wait for Summer!

published

We love our new pool! And without the team it could not have been possible. The excavation team, the install team, the supervisor, the Ops Manager, the plumbers, the elecricians, the handover team and especially the admin staff were such a wealth of knowledge along the way. Grace in the office was the best to deal with, even when I was getting a little frustrated with the process. Thank you to everyone at Aquatechnics. We can't wait to be swimming everyday in Summer!

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationMandurah
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Aqua Technics
Customer ServiceAqua Technics

Hi Allyce, thank you so much for such a positive review! Our whole team will love to hear this feedback and we hope your summer days are filled with fun times in your new pool.

The reviewer stated that an incentive was offered for this review

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Tanya S

Tanya SPerth, WA

  • Verified customer

Easy to deal with

published

From the get go Aquatachnics were easy to deal with. I bypassed the local display centres and went straight to head office for my deal. There were a few very minor hiccups along the way but they were all resolved swiftly and everyone was easy to deal with and nothing seemed too much trouble. Looking forward to enjoying our new pool !

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationHead Office
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Aqua Technics
Customer ServiceAqua Technics

Hi Tanya, we really appreciate your review, thanks for sharing! Glad to hear that you've had a good experience and we wish you many happy hours of summer swimming.

The reviewer stated that an incentive was offered for this review

Mitch

MitchPerth, WA

Happy with my new pool

published

I have just had my pool installed by Aquatechnics and I am very happy with the end product. The process was smooth, although we had a few dramas with a sewerage pipe that was not considered. I wish AT explained the risks and what would happen if the pool wouldn't fit so we could do more research before proceeding. Basically I would have lost my investment. Happily we rotated the pool and just fitted. It actually looks better than the plans but the stress was up the roof. They were very helpful and diligent to solve the problem though. Luke, the coordinator was exceptional.

Return Claim MadeNo
Store LocationO'Connor
Warranty Claim MadeNo
Purchase TypePool
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1 comment
Aqua Technics
Customer ServiceAqua Technics

The reviewer stated that an incentive was offered for this review

Highly Recommended!

published

Very Happy with the service from Glenn in the showroom and the fantastic product we have ended up with. We experienced a few dramas with the install, rock that needed excavating and power lines that we needed to move, but Aquatechnics were there to help along the way and make the process as smooth as possible. We're still waiting for the landscaping to begin, but should all be done in a few weeks ready for the warmer weather! cant wait to jump in!

1 comment
Aqua Technics
Customer ServiceAqua Technics

Hi Nick, hopefully plenty of summer swimming ahead! Thanks for taking the time to let us know about your experience and we're very pleased we've been able to help.

The reviewer stated that an incentive was offered for this review

Donna

DonnaPerth, WA

  • 2 reviews

Very pleased with our new pool!

published

Glenn at the Joondalup office was great, very knowledgeable. The install went smooth sailing, the fitters were tidy and professional we're really pleased and happy to recommend to others. Looking forward to our first dip!!

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationJoondalup
Warranty Claim MadeNo
Purchase TypePool
See all answers

The reviewer stated that an incentive was offered for this review

Tanya

TanyaPerth, WA

Bring on the summer .........

published

So happy with my new pool. Richard from the O'Connor display centre was so helpful and answered all my questions. Everything was explained to me in detail. My pool went in, in the time frame given to me, and without a hitch. The handover was great. Devon was awesome and very patient. He gave me so much detail and explained everything, also answering my many questions. Would recommend Aqua Technics to everyone.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Store LocationO'Connor WA
Purchase TypePool
See all answers
1 comment
Aqua Technics
Customer ServiceAqua Technics

Hi Tanya, thank you very much for your feedback. Very glad to hear that you had a seamless experience throughout the whole process. We hope you enjoy your pool!

The reviewer stated that an incentive was offered for this review

Shippy

Shippy

  • 3 reviews

Good, solid service and well installed

published

The experiences was good from start to finish. No glitches or hiccups anywhere. Communication along the way could have been a little better but overall it was perfectly fine.

We're yet to start using it (as its part of our housebuild) but it looks super easy to maintain and the pools settings are extremely easy to use. I have not doubt we will be in the pool a lot. It looks great and we can't wait to get in there.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationAquatechnics, Joondalup
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Aqua Technics
Customer ServiceAqua Technics

Thank you Shippy! New house and a new pool, sounds like a very exciting from for you and your family. If you have any questions when you start using the pool just give us a call. Enjoy!

The reviewer stated that an incentive was offered for this review

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Dan

DanPerth

  • 2 reviews

Can’t wait for summer !!

published

Mark at Joondalup display was patient and so helpful. Install happened so quickly. The Install and admin team were easy to deal with and professional. They made the process enjoyable. Love the finished product and hanging out for our first swim !!

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationJoondalup
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Aqua Technics
Customer ServiceAqua Technics

Thank you Dan. We love hearing from our happy to customers. Hopefully you have had your first swim by now (and it was not too cold!).

The reviewer stated that an incentive was offered for this review

Just in time for Isolation

published

Hands down the best addition to the house! Very good experience with Glenn the sales rep at the joondalup store, to all the trades and office staff. Pool is looking great. Would definitely recommend Aquatechnics.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAquaTechnics
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Aqua Technics
Customer ServiceAqua Technics

A pool is the best #isolation distraction! So glad you were able to get your pool installed and enjoyed the process along the way. Thanks so much for the review - we will pass all your comments on. From the team at Aqua Technics.

Excellent, easy and speedy.

published

Spent 3 months deciding between all the pool companies. Jim from sales was the reason we went with aquatechnics. The price was well below everyone else. Danni from compliance helped at every step and was famtastic. The customer service team were very good at communicating and install team respectful of surrounding property and were happy to go above and beyond. There were no extra costs throughout the whole process and pool was in the ground and handed over within a couple months. Very happy.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationO'Connor Perth
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Aqua Technics
Customer ServiceAqua Technics
Wayne Cooke

Wayne CookePerth, WA

  • 2 reviews
  • Verified customer

Great Product undermined by wanting Customer Service

published
Incentivised ReviewNo
1 comment
Aqua Technics
Customer ServiceAqua Technics
Michelle

MichellePerth, WA

Love it, Love it, Love it!

published

We are super excited with our new purchase! It's getting so much use already. The whole team at Aqua Technics including all trades were great to deal, friendly and nothing was too much trouble. Thanks heaps!

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationJoondalup
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Aqua Technics
Customer ServiceAqua Technics

Hi Michelle. We love that you love your pool!!! It is always a pleasure hearing from our happy customers. Wishing you many happy memories in your new Aqua Technics pool.

The reviewer stated that an incentive was offered for this review

Page 1 of 3

Questions & Answers

Alan

Alanasked

One of the return nozzle eyeballs has dropped out into the pool for the second time in 12 months.It is difficult to get back in and I’m not sure why this is happening. Appreciate your advice.
Alan

1 answer
Chris
Chris

Sorry Alan, we haven't had this happen. We set ours to the optimum position at install and have never moved them since.

For what it's worth, with this eye-ball arrangement there are usually diametrically opposed cut-outs where the ball is inserted 90 degrees out of its normal orientation, pushed into the socket and then rotated in the vertical plane to the working position.

Hope this helps.

Get an answer from our members and Aqua Technics representatives

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