Aquarium Central

Dont really now why they offer live fish. Pretty rare they survive with their shipping methods. And your dreaming if you think they look after their customers. Order at your own risk its probably 50 50. And expect zero accountabilty on their part… Read more

when the fish arrive grasping for life and past the point of no return. They will say it upright and good helth. Good lick

Extremely happy with how easy and quick the process was and clear instructions on preparing our fish for their new tank. All fish are happy and thriving. Will definitely be purchasing again. Show reply

Received fish unfortunately didn’t survive once introduced into the tank. Despite not being tech savvy the team held my hand and walked me through the process and we eventually got there. Will be ordering again in the future. Show reply

I love your aquarium & staff are always friendly even if it takes quite a while to be served but that is because they are always busy , I have been trying to contact you yesterday but haven’t had any luck Show details

Good service, helpful choosing my kids first fish and they replaced one that didn't make it through its first night. Seemed expensive but everything is these days. Show details

The fish from our online order arrived really quickly which I was impressed with since we live in a rural area. However, we were missing two fish. You cannot ring anyone to sort it out. The refund claim form online doesn't work. You get all the way to the submit section and then an error occurs, I tried both on my phone and laptop with the same… Read more

result. They ask you to text them but the text responses are generic and don't help. They claim you can submit a refund email claim and it will be processed on Fridays only. I did that, submitted everything by Friday and a refund hasn't been issued and they haven't responded to my email. I made sure I had attached all the evidence and photos. The email responses are condescending and unhelpful. On the plus side we have only had one fish die since getting them which I am grateful for, given the other reviews of bad stock. I will be surprised if we receive our refund. I wouldn't buy from them again and wished I had checked the reviews first.

In the past two weeks, we have purchased approximately $500 worth of fish from Aquarium Central ( In store).Unfortunately, more than half of these fish have since died, and our tank now shows dangerously high ammonia levels. Upon reviewing online feedback, it appears this issue is a recurring problem for many customers. As a result, we will not be making any further purchases from this company.

I ordered a number of rocket pecilfish from them. Even though their website indicated availability, I contacted the store before ordering to be sure. They assured me that they have 12 in stock, and I ordered 10. After payment I received a message that they only ship Wednesdays, which was fine with me. Subsequently I received this message several… Read more

times more, but no fish. When I contacted them I was told they didn't have them. When I mentinoned that they had assured me of availability before, they said they might have sold in store. Doing so, evan after having accepted my money for them beforehand, would be standard practice and there preferred mo. Their attitude became rude and aggressive. They declared this is for the well fair of the fish, as outlined on their website (it is not) , and my fault if I don't understand. In my experience they are unlike any of the many other shop I have ordered before. So, if you buy online from them, you only buy an option to potentially aquire whatever is left over, come Wednesdays. Your mail order will always be served last. You cannot rely of how many, if any, or what fish you get. They take your money quick, but do not inform you when they don't ship, do not honor what they put on their website or tell you on the phone, and become rude and offensive when you inquire after the missing shipments and brazenly accuse you of ignorance and cruelty to fish. They have refunded my money in the end. I will never again order from them.

Absolutely awesome experience with Aquarium Central, super communicative and professional! All fish came so perfectly packaged and healthy. Would highly recommend these guys!!

Came in with the family on Sunday the 19/01/26 to purchase some display fish for our African tank and some tetra for my son’s community tank. We had the pleasure of being served by Mia. What a lovely young lady, very helpful & friendly!! Cheers The Rippon’s. Show details

I would just like to thank you for the quick delivery and the professional way you packed the order. I’m not someone who writes reviews normally, but I felt compelled to let you know how impressed I was with the fish you sent me. Amazing health and coloration. They were the best fish I’ve bought in years. You guys should be proud of yourselves for… Read more

the care and wellbeing of your fish. Thanks so much. I will definitely be ordering my fish from you in the future. I’m extremely happy and impressed. Thanks again.

Great business to deal with and very understanding of customer expectations. Pleasure to work with Aquarium Central with no hassles through the entire ‘live fish’ delivery service. Show reply

bought fish from here and when they arrived they all looked very lethargic and discoloured, they said that was normal because the stress agent the gave them for transit. After following the instructions given I place the fish into the fish tank they were going in and majority of them died about an hour later, contacted them about it and they are trying to blame my water even after having my water tested and a fish shop.

Once bitten twice shy , I've purchased lots of fish online from all different companies ,! Over the years . This company is by far the worst! Sent wrong fish ! All their fish were under 25%smaller then advertised ! And they all arrived diseased! The whole lot died in my quarantine tank ! They were not customer friendly ! I advise to buy elsewhere!… Read more

So do lots of other people I've come across .they don't hold themselves accountable for wrong doing to customers ! They also ask you to chop tails off of fish that arrive dead for proof !

This place is a SCAM do NOT buy fish online from here - bought 6 fish all delivered dead and when i reached out for a refund they blamed my tank for all of the fish dying & said NO REFUND! I had 2 different aquarium shops verify my tank & water was fine & they started making other excuses not to refund me then stopped replying altogether! SCAM… Read more

SCAM SCAM DO NOT BUY FROM HERE. I wish i saw the online reviews before buying - they are LOW for a reason this place is terrible

It is what happens when something goes wrong that is a true reflection of a company and great customer sevice – I cannot state highly enough how caring and helpful these people are - I had a consignment of 8 fish, they came divided into 2 bags and the delivery people were behaving differently from all other times I have ordered when I opened the box there was only one fish still alive in each bag- I was devastated, this has not happened ever before - I… Read more

have been buying fish online for years and never had a DOA. I sent an email to aquarium central with a detailed explanation of the circumstances, covering the things that concerned me about the delivery. Within 24 hour a refund had been paid into my account and I immediately ordered replacements for the DOA. The two that had survived the trauma of the original delivery were doing really well as I would expect from Aquarium Central. My new delivery arrived on time and the handover of the parcel was perfect and just like every time except for the one with the DOA adding to my feeling that something has tohavehalpenes happened during transit with that order. My replacement fish have been introduced to the tank following the usual slow process The true test of any company is what they so on the rare occasion there is an issue Aquarium Central were amazing the ppocess for DOA was very simple simple and easy to follow. They wasted no time issuing a credit to my account as per their very clear policy I have several orders from Aquarium Central and the fish have always been healthy and beautiful fish. I have occasionally gone elsewhere when Looking for a particular fish, and whilst I have never had any DOA, the communication and care from Aquarium Central is the best I have ever had Perfect and beautiful fish Great advice Top class customer service I don't think I wil be going anywhere else from now on. Thanks Aquarium Central! You are the best!!

Very poor customer service – Purchased Cardinal Tetras from the Kunda Park store on advice of a member of staff who advised that they are compatible with Cherry Shrimp. Had the water tested here before placing the tetras in the tank. Half the tetras were dead by the morning despite following climatising procedure. Returned to the store to discuss and Nigel (founder/director)… Read more

advised that staff had been wrong as the tetra and shrimp are not compatible. Said come back after the remaining fish had settled into the tank, and he would “work something out”. Went back today and Nigel was too busy to speak. Another junior member of staff appeared and stated that we needed evidence of dead fish to process a claim. Very poor form, particularly for a returning customer who will be no longer returning.

Good pet business experience every time – Fourth time I have purchased from this Pets and supply store. Ordered on line each time products for my fish pond and although takes between 10 and 15 days to be delivered (Qld to NSW) always arrives in good condition and well packed. The freight company used is the problem with long awaiting delivery to my home. I have had only the best experiences with Aquarium Central.