Shipped fast got exactly what I asked for, amazing looking fish they will be my go to when buying live fish online.
Great shop, wide range of healthy fish and plant stock. Heaps of accessories at good prices too. Best part of every visit are the staff, we are yet to meet a bad one. They are all fish keepers themselves and are always keen to share their passion and knowledge. Also worth mentioning that this has been consistent for over 12months of regular visits now.
Sent the wrong fish. Making it my problem to sort out, instead of simply fixing their mistakes. Poor problem solving. Parachromis yellow jacket mistaken for a geophagus... come on guys pick up your game.
Reviews with attachments
Ordered 2 times and received a whole 2 fish only alive don’t recommend them at all didn’t even email back horrible shop
First impression - BEST Packaging by far !!! All fish arrive very well alive and adapted well to their new home. I bought 5 Sparkling Gourami and 5 Croaking Gourami, due to unforseen issues they only can supply me 4 and they refund me the difference. Very happy with my purchase and definitely will purchase more from Aquarium Central. Show details · 1
Packed poorly, ignored emails, store credit what a joke – Avoid at all cost. Putting two cat fish together while travelling to WA is just mental you can see in the video how beaten one of them is hence the lifeless body. Of course they attacked eachother and one died I also had a dead guppy arrive the refuse to acknowledge the guppy only the catfish I keep saying and the other fish with no response… Read more
literally just ignored that part of the email sent pics and videos. They gave a store refund. Seriously why would I spend more money at this place they clearly dont actually give a crap about the fish and how they travel safely. Shocking really I'll be telling all my fish oet friends to avoid like the plague.
Bought 22 clown loaches at there bulk price, 3 were dead on arrival. Know I have to pay full price to replace those 3. Missing fish from order. Show details
Fish arrived happy and healthy, plants still fresh, very happy with my experience! Highly recommend ❤️ Show reply
Great to deal with. Order was delayed by 1 day due to WA border control but my bettas arrived safe n sound .. Will definately buy from aquarium central again. Show reply
Packed and shipped my order very quickly and the plants are beautiful and green and luscious. The best aquarium plants I’ve seen.
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Beautiful fish, amazing customer service. I will be back again in the future for sure. Show details
Positive reviews
Extremely happy with how easy and quick the process was and clear instructions on preparing our fish for their new tank. All fish are happy and thriving. Will definitely be purchasing again. Show reply
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I love your aquarium & staff are always friendly even if it takes quite a while to be served but that is because they are always busy , I have been trying to contact you yesterday but haven’t had any luck Show details
Good service, helpful choosing my kids first fish and they replaced one that didn't make it through its first night. Seemed expensive but everything is these days. Show details
Negative reviews
Dont really now why they offer live fish. Pretty rare they survive with their shipping methods. And your dreaming if you think they look after their customers. Order at your own risk its probably 50 50. And expect zero accountabilty on their part… Read more
when the fish arrive grasping for life and past the point of no return. They will say it upright and good helth. Good lick
Follow-up · As for the pile of dribble in the reply. The tank was perfectly suitable with great water conditions. Just curious as to how your an expert on the water quality of a tank you havnt tested. Any way lile i said order at your own risk its about 40 % survival rate and expect zero accountability or help when your fish roll up well past it.
We’re sorry you feel this way, and we want to… Read more (+1 reply)
The fish from our online order arrived really quickly which I was impressed with since we live in a rural area. However, we were missing two fish. You cannot ring anyone to sort it out. The refund claim form online doesn't work. You get all the way to the submit section and then an error occurs, I tried both on my phone and laptop with the same… Read more
result. They ask you to text them but the text responses are generic and don't help. They claim you can submit a refund email claim and it will be processed on Fridays only. I did that, submitted everything by Friday and a refund hasn't been issued and they haven't responded to my email. I made sure I had attached all the evidence and photos. The email responses are condescending and unhelpful. On the plus side we have only had one fish die since getting them which I am grateful for, given the other reviews of bad stock. I will be surprised if we receive our refund. I wouldn't buy from them again and wished I had checked the reviews first.
I can now confirm that the refund has been processed and the communication since this review went live has been good.
In the past two weeks, we have purchased approximately $500 worth of fish from Aquarium Central ( In store).Unfortunately, more than half of these fish have since died, and our tank now shows dangerously high ammonia levels. Upon reviewing online feedback, it appears this issue is a recurring problem for many customers. As a result, we will not be making any further purchases from this company.
Hi there — I’m really sorry to hear you’ve lost… Read more
Recent reviews
Absolutely awesome experience with Aquarium Central, super communicative and professional! All fish came so perfectly packaged and healthy. Would highly recommend these guys!!
Came in with the family on Sunday the 19/01/26 to purchase some display fish for our African tank and some tetra for my son’s community tank. We had the pleasure of being served by Mia. What a lovely young lady, very helpful & friendly!! Cheers The Rippon’s. Show details
I would just like to thank you for the quick delivery and the professional way you packed the order. I’m not someone who writes reviews normally, but I felt compelled to let you know how impressed I was with the fish you sent me. Amazing health and coloration. They were the best fish I’ve bought in years. You guys should be proud of yourselves for… Read more
the care and wellbeing of your fish. Thanks so much. I will definitely be ordering my fish from you in the future. I’m extremely happy and impressed. Thanks again.
Great business to deal with and very understanding of customer expectations. Pleasure to work with Aquarium Central with no hassles through the entire ‘live fish’ delivery service. Show reply
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fast shipping plants came alive and well good communication and great quality. Show details · 1
Good friendly staff. System was acting act but all stayed profesional and helped how they can. Show reply
Great communication. Express delivery. Fish is healthy and well. Very happy with the service.
Fish arrived promptly and as described. All were very healthy and active. Would definitely buy from them again
Very happy with my fish!Muchly appreciated and thank you again
Always a pleasure to shop here good service & value for money Show details
beautiful fish. all arrived safe, no doas. Quick shipping and plenty of communication
Staff was polite and provided a lot information and advice. Show details
Thanks for your feedback — we want to clarify… Read more