Vetsupply.com.au

Very poor experience. Despite the website advertising free postage, I was charged for postage. When I called, a very helpful staff member simply refunded my purchase and wouldn't honour the companies free delivery policy. I won't be shopping here again, there are many other companies offering the same or better prices, with much better service levels

#3621874 placed an order of over $200 for food and flea collars on the 21Sept. They shipped on the 28th. And never arrived. You could say it was Aramex fault. But I writting this bc the Vetsupply were slow to ship and unhelpful when contacted about where my order was. The person on phone was very curt. After being given the run around, emails… Read more

phone calls, I rang to day to say I need a refund. The person on the phone WAS helpful this time. And I thanked him. He refunded straight away. I will not use this company again.

ADVOCATE – I just purchased 3 doses of advocate for a very good price

Quick, easy , correct details, free shipping ! Thankyou I recommend Vetsupply for petfood as well as Nexgard wormer !

Disappointing. I previously had a relatively good run with VetSupply. And then they started using Aramex, which also introduced me to their poor customer service. After 3 weeks had passed I asked for an update. They provided tracking information that showed "delayed" despite being received at my local depot more than a week ago. They requested I… Read more

wait until early the following week. I advised I would wait until close of business Monday, they agreed with this proposal. Monday came and went and the tracking information had not changed. I then requested a refund. They declined the refund and asked I continue to wait. I gave them one last opportunity to rectify this failure but instead they doubled down and told me to wait. This was no longer viable as I had to source pet medication elsewhere at this point. It was only when I lodged a PayPal dispute that they actually offered a refund, provided I close the dispute. My order was finally delivered exactly 1 month after I placed it. PayPal closed the dispute because the order was delivered. I won't be bullied by this company and I won't be ordering from them again.

I placed an order with Vet Supply after receiving an email offer from them for my usual cat flea treatment which included a free pippette, but unfortunately when the order was received the free pippette was not packed in the order. I have contacted them by phone and email and they are refusing to supply it although they acknowledge this was the… Read more ·  1

original offer. I have been ordering from this company for the past 4 years now and feel that this is the first time I have known them to be dishonest in their dealings. I can no longer recommend them as a reputable company to deal with and would urge anyone who is considering placing an order with them to take lots of screenshots of what you’re ordering and what is on the invoice because this is what they’re using as an excuse why they won’t supply exactly what I ordered. Please use caution when dealing with this company in the future and yes, I supplied every email for the last 4 years which never showed once that they were sending a free pippette, an excuse that they are now using this time to get out of supplying it. I feel that this is a completely dishonest transaction on their part and false advertising to renege on the offered special. After being contacted by Vet Supply about this purchase, we have reached a satisfactory resolution to the problem and I am pleased to say that I am satisfied with the outcome, I will continue to purchase from them in the future but will make sure to take screenshots of what exactly I am purchasing. Thank you Vet Supply for reaching out to resolve the issue.

VET MEDS are very well priced here and fast to ship and with free shipping, it's certainly hard to beat. PET FOODS take longer as they do not hold the big items in stock and they have to be ordered out via their wholesalers. Once I knew this it was easy to work with. And a BIG PLUS? I ordered 2 bags of dog food, and when they found they… Read more

couldn't get one of them quickly (its on back order everywhere) they phoned me, told me the situation and asked if I want to wait of refund me and they'd let me know when its back in. I chose refund and unlike many other places actually did it, and immediately. The funds were back at bank really fast. The big bags of the same food were showing as still available, so I ordered one of those instead. Sadly, before my order could be shipped that one also had run out. So they phoned me again, were so apologetic and refunded in full, which also appeared in my bank fast. The other bag of dog food I had ordered was shipped in reasonable time as that one was not on back order.

In a world where you have to jump through a thousand hoops and fight to get a legitimate refund in most cases, this was a welcome change. A company that actually contacts you, and asks, and didn't pull any stunts or create obstacles to the refund. Absolutely magic. Thank you so much Vet Supply for outstanding customer service.

great prices,terrific delivery prices and discounts prompt delivery always keep me well informed of delivery dates great easy website for oldies like me to understand tku don't change anything keep up the good prices and delivery options pls

I found that Vet Supply had the best price on Nexguard Spectra for my dogs, which, combined with free shipping, makes ordering from them an easy decision. The Website is easy to navigate. Top Marks

No place beats Very Supply prices! I have previously scoured the internet trying to save even just a few cents in this economy, and Ialways end up back at Vet Supply. I trust that I don't have to waste time comparing prices anymore, as Vet Supply beats even the biggest of the big store discounted sales with their regular, everyday, honest and… Read more

transparent pricing. Delivery is always exceptionally quick. I've never been supplied with any bad products, everything has been genuine and exactly as advertised

Buyer beware. Proceed with caution. Purchased an item, with an Authority to leave. As l expect, l was not home when the courier attempted the delivery. However he/she did not leave the parcel as instructed So l followed the instructions on the while you where out card. I requested for the item to be redeliver as an Instruction to leave had been… Read more

made. This was fine, but to do this I had to pay to join some thing, which was greater value than the goods purchased So went to petbarn

Ordered twice prior to this occasion. In this instance, ordered the same worming meds as previously on the 8th sept. They state order was sent on the 10th but no postage confirmation email received so is this true? Currently 23rd and still no parcel has arrived. I have requested a refund and confirmed shipping address etc. the customer service is… Read more

horrible and I will be proceeding with a chargeback with the bank. Take my advice- use their prices to price match at pet barn instead. Save yourself time and money, and avoid missing the deadline for monthly worming. Terrible. Will never order from them again.

A week after ordering I told them to send the goods or I wanted a refund, and like magic they shipped it. At 11pm. I consider myself lucky to have received the goods, but did have to endure rude staff member calling to demand I verify my address. The large amount of glowing reviews here following every bad one is a worry too. Won’t be back.

Buying animal treatments from the vet makes for an expensive visit. Buying routine medications online takes the stress of a vet visit away. Both my older cat and younger cat can easily handle the administration of Nexgard, so the cost of $81.00, with free shipping is a No Brainer to me. 6 doses = 2 cats × 3 doses each. Vetsupply know how to… Read more

supply my cats with what they need, at a cost that I can afford. Easy to order and easy to pay for with quick delivery. My cat's thank Vetsupply, and so do I.

Vetsupply are always great value for money, their online website is extremely easy to use and when ordered in the past from them, my products arrived really fast no long delivery wait times.

Really competitive prices - nearly always significantly cheaper than similar online Pet Supply stores. Also far cheaper than physical Pet Supply stores. A wide range of quality products to choose from. Very fast delivery. Ordered my latest purchase on Sunday -delivered on Wednesday. (I live in a regional town.) Just make sure you request your… Read more

order to be delivered by Australia Post, not Aramex couriers. Free postage is a bonus. Highly recommended.

WORST SHIPPING TIMES EVER Save yourself the aggravation and don’t use them, it’s the slowest dispatch and shipping times II’ve ever experience in an online store.

Other places state 50% off etc and they are not, if u compare prices. This company dosent use gimmicks, actually you get 2 more doses free which works out so much cheaper than the other places that claim 50% off, I need to shop around we have 3 chihuahuas.