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The Vet Shed
4.0 from 67 reviews

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Reviews

Review distribution

5 star
49
4 star
1
3 star
0
2 star
3
1 star
14

Very pleased.

published

Ordered and sent within a week on our doorstep. Second order the same. Pricing very good. So will be a purchasing again and again. At last found good & reliable online store.

Product Quality
Shipping
Return Claim MadeNo

Kerri

KerriSydney, NSW

Service is poor

published

I rely on the internet being disabled but to wait 13 days for 1 packet of dog biscuits is just unexpectable. I try to support an Australian business but not this one again. Kerri

Product Quality
Shipping
Return Claim MadeNo
1 comment
The Vet Shed
Tara D.The Vet Shed
rose

roselogan city

  • 7 reviews
  • 6 likes

OH my gosh

published

I cant complain, in any way or form, Orders on a Saturday, before 7.00am monday, I had an email, letting me know it was on its way. AND received it early Tuesday morning. It was super parcel, in how quick it took.
I have used this company 3 times, i think now, AND even with a mixup on one package, they got, in contact quickly and resolved that issue. QUICK smart and polite. Every time, and delivery is within normal postage delivery time frames. Cant fault them.

So thank you :)

Product Quality
Shipping
Return Claim MadeNo
1 comment
The Vet Shed
Tara D.The Vet Shed
Amy

AmyPerth, WA

Terrible customer service and the slowest shipping

published

Probably the worst customer service I've had to deal with. The item sent did not match the measurements provided and Vet Shed completely disregarded taking the blame. The customer service team said the dog coat fitted perfectly (which it did not) and then when on to say they didn't think it fitted when I pointed out that the length the length was correct but the coat went past my dogs knees - he could not walk, sit, run etc in it - they lied where it suited them. Also I've never had just rude responses from a customer service team and the post was incredibly slow. I paid for 7-10 day postage and my parcel took a month to arrive, and for weeks there was no shipping updates etc. Would not recommend to anyone.

Product Quality
Shipping
Return Claim MadeYes

Ferrett

FerrettCentral West, NSW

  • 13 reviews
  • 4 likes

JettyBum loves his new coat.

published

Great website. East to navigate I had a online chat with a lady and the information she provided was great. Delivery wasn’t too pricey and delivery was nice and quick.

Product Quality
Shipping
Return Claim MadeNo
1 comment
The Vet Shed
Tara D.The Vet Shed

We are so thrilled that Jettybum loves his new snuggly coat and that our service has exceeded your expectations :) We cannot wait to provide our services to you and Jetty in the near future!


Karen

KarenMurray Region, NSW

  • 8 reviews
  • 3 likes

Always Excellent Service

published

I purchase the majority of my dogs treats and medications from The Vet Shed. My orders are always promptly packaged and sent quickly.
I had one minor problem and the staff were very quickly to rectify it. Excellent prices, products and service.

Product Quality
Shipping
Return Claim MadeNo
1 comment
The Vet Shed
Tara D.The Vet Shed

Yay! Thankyou so much for your words of appreciation. We are delighted to hear that we can offer you the best service for awesome prices with the customer service to match :)


ABC

ABCSouth East Queensland, QLD

  • 11 reviews
  • 25 likes

Excellent service - professional, prompt, will shop there again.

published

After spending two days trying to get an urgent order away with another company, found the vet shed online. They were cheaper, and when I said that I hoped it would be sent quickly, they went out of their way to get it in the post the same day. Very impressed, and will be dealing with them again

Product Quality
1 comment
The Vet Shed
Tara D.The Vet Shed

Thankyou so much for your lovely review! We are beyond happy that you have been provided with excellent customer service from start to finish. We cannot wait to provide for your fur babies again soon!


Jen

JenAU

  • 5 reviews
  • 7 likes
  • Verified customer

Excellent customer service

published

Upon receiving the wrong item for my order I contacted the customer service email to notify them of the problem. The issue was resolved promptly and I was sent out the correct item immediately through express postage.

Hassle free process and friendly team. Would definitely purchase from The Vet Shed again!!

1 comment
The Vet Shed
Tara D.The Vet Shed

We are so pleased to hear your feedback! Reviews like this highlight our customer service teams dedication to providing each and every customer with the best service we possibly can. We hope to provide for you and your pets soon!

Lenith

LenithSouth East Queensland, QLD

  • 20 reviews
  • 24 likes
  • Verified customer

Bad service. Had to raise an eBay dispute to get correct refund.

published
3 comments
The Vet Shed
Tara D.The Vet Shed
Lenith
Lenith
The Vet Shed
Tara D.The Vet Shed

Thanks so much for your response. It is so helpful for us to improve our systems . We really appreciate your honesty

b0bbles

b0bblesSouth East Queensland, QLD

  • 17 reviews
  • 6 likes
  • Verified customer

GREAT prices, quick & reliable delivery

published

I really love the variety of items available for a variety of animals! I have a dog, parrots, fish and used to have horses and you can get just about everything you need from this one website. I really want to thank The Vet Shed for their bird related items, it's so hard to find supplies for my birds, especially toys for my little conures! The website is easy to use and one of the best things is the delay payment options available. There's lots of great specials available and often. One of my favourite online pet stores and I do 95% of my pet shopping online! Delivery is quick because it's located in Qld.

1 comment
The Vet Shed
Tara D.The Vet Shed

KarenS46

KarenS46NSW, 2640

  • 17 reviews
  • 3 likes
  • Verified customer

Excellent Service

published

Ordered my items on Sunday night and they were delivered on the Wednesday. Excellent speedy service especially to a regional area where I live. Everything was carefully packaged.
Fantastic prices and a great variety of products.
Will definitely be using The Vet Shed again.

1 comment
The Vet Shed
Tara D.The Vet Shed

Impeccable service and speedy delivery

published

Such a wonderful experience with these lovely people - simple online website, easy ordering, convenient payment process and super quick delivery thanks and kind regards

1 comment
The Vet Shed
Tara D.The Vet Shed

Maryanne

Maryanne

  • 3 reviews
  • 2 likes
  • Verified customer

Great Service

published

Fantastic service and extremely competitive pricing. Fast delivery and have a great range of products.Will definitely repurchase from The Vet Shed again.

1 comment
The Vet Shed
Tara D.The Vet Shed

We are so delighted to hear that you have loved our service! Thankyou so much for taking the time to write this review for us and others. We look forward to providing for your fur children in the near future :)


ACom

AComPerth

  • 10 reviews
  • 5 likes

Excellent Online Experience

published

Excellent online experience. I shopped around for my dogs worming tablets. The Vet Shed were the cheapest. As I also needed them quite quickly (I was out and my dog was due for her monthly dose), I ordered express post. They were dispatched the day I ordered them and I received them the next day. Very happy.

1 comment
The Vet Shed
Tara D.The Vet Shed

Thankyou so much for your 5 star review. It means the world to us that our hard work is paying off and that our customers are loving the service we provide them. We are so glad that your dog is happy and healthy and look forward to your next order :)

Joan L

published

Thank you to customer service for help when I had trouble logging in, & for the very quick delivery of my order. Highly recommend Vet Shed.

1 comment
The Vet Shed
Tara D.The Vet Shed

We are so pleased that you have been provided with the best possible customer service! Thankyou so much for taking the time to let us know how your experience with us went. We hope your pets are happy and well and cannot wait for your next order :)

TRACEY

TRACEY

  • 7 reviews
  • 1 like
  • Verified customer

Great pet store online

published

I have bought a couple of times from The Vet Shed and they are really good. Mainly for flea treatments for dog and cats. Quick to ship, excellent prices, fast delivery etc. I highly recommend.

1 comment
The Vet Shed
Tara D.The Vet Shed

Everyone here at The Vet Shed is so proud to hear such awesome comments about our service! We thank you for taking time out to let us know how your experience with us went.


order and service

published

Very friendly staff on phone order and so quick next day delivery a Big Thank You Vet Shed team Cathy (Cavaliers Barney and Basil).

1 comment
The Vet Shed
Tara D.The Vet Shed

Taylor Lawnton

Taylor LawntonForest Lake

Saved me hundreds in vet supplies!

published

Had a huge vet bill from my horse. Went on their website and brought all the vet supplies I needed and saved hundreds compared to vets etc. also have one of my cats on the urinary food, I save 25 dollars per bag of food by buying here! I always buy my food through here now, the team are quick and always willing to explain in depth about products. Thanks guys!


The Vet Shed is amazing for all things pet!!!

published

The Vet Shed is my go to shop for all things pet related! It has such helpful staff that know their stuff, my dog requires special food as she has sensitive skin and I have never had a bad experience getting the food when I need it! Would recommend 100%


CJC

CJCBrisbane

One stop shop!

published

Great customer service. They have a really great range of products and staff made sure I got what I needed


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Questions & Answers

Marilyn-Jane F

Marilyn-Jane Fasked

What is the safest tick and flea products for dogs and heart worm medication. Alaskan Malamute 35kg.

1 answer
The Vet Shed
Tara D.The Vet Shed

Hello Marilyn, thanks for your enquiry regarding Flea/Tick and heartworm prevention for your Alaskan Malamute who is 35kg. Please note that if your dog has not previously been on heartworm prevention you will need to have a test done at your veterinarian. If you are looking for an all in one - you could check out the Nexgard Spectra for dogs which overs Fleas, Ticks, Heartworm Prevention and roundworm, whipworm and hookworm https://www.thevetshed.com.au/?rf=kw&kw=nexgard+spec.

If you require anymore information about Nexgard Spectra and studies conducted please visit their website
http://www.nexgardspectra.com.au/?pk_campaign=Brand_e&pk_kwd=nexgard+spectra&gclid=EAIaIQobChMIl4vB2ICM3QIVWT5gCh1yZwIYEAAYBCAAEgIwbvD_BwE

We are more than happy to help you with your question if you want to contact us further at support@thevetshed.com.au


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Details

The Vet Shed Physical store

The Vet Shed Physical store

No reviews
The Vet Shed Online store

The Vet Shed Online store

7 reviews
CategoryPet Shops and Physical ShopsOnline Shops and Pet Shops

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