Excellent service - professional, prompt, will shop there again.
After spending two days trying to get an urgent order away with another company, found the vet shed online. They were cheaper, and when I said that I hoped it would be sent quickly, they went out of their way to get it in the post the same day. Very impressed, and will be dealing with them again
Excellent customer service
Upon receiving the wrong item for my order I contacted the customer service email to notify them of the problem. The issue was resolved promptly and I was sent out the correct item immediately through express postage.
Hassle free process and friendly team. Would definitely purchase from The Vet Shed again!!
Bad service. Had to raise an eBay dispute to get correct refund.
I ordered a ROGZ extra small harness for my Chihuahua on the Vetshed eBay store, but when I received it the harness was much smaller than the measurements that were provided in the listing. Not just a bit off but up to 5 cm difference. This meant that the harness did not fit. When I contacted them, the Vetshed washed their hands of any responsibility and said that the manufacturer supplied the measurements and that I could return the item for a refund but that I would have to pay the return postage cost. I did not agree with paying the return postage as they should have checked to ensure the measurements were correct before listing the item. So I had to lodge an eBay dispute to get them to do the right thing. They did not respond to the dispute, so eBay had to step in to get them to do the right thing. EBay found in my favour and the VetShed had to pay the return postage and I also got a full refund. I will never deal with this company again, and ROGZ need to check their measurements.
GREAT prices, quick & reliable delivery
I really love the variety of items available for a variety of animals! I have a dog, parrots, fish and used to have horses and you can get just about everything you need from this one website. I really want to thank The Vet Shed for their bird related items, it's so hard to find supplies for my birds, especially toys for my little conures! The website is easy to use and one of the best things is the delay payment options available. There's lots of great specials available and often. One of my favourite online pet stores and I do 95% of my pet shopping online! Delivery is quick because it's located in Qld.
Ordered my items on Sunday night and they were delivered on the Wednesday. Excellent speedy service especially to a regional area where I live. Everything was carefully packaged.
Fantastic prices and a great variety of products.
Will definitely be using The Vet Shed again.
Impeccable service and speedy delivery
Such a wonderful experience with these lovely people - simple online website, easy ordering, convenient payment process and super quick delivery thanks and kind regards
Fantastic service and extremely competitive pricing. Fast delivery and have a great range of products.Will definitely repurchase from The Vet Shed again.
Excellent Online Experience
Excellent online experience. I shopped around for my dogs worming tablets. The Vet Shed were the cheapest. As I also needed them quite quickly (I was out and my dog was due for her monthly dose), I ordered express post. They were dispatched the day I ordered them and I received them the next day. Very happy.
Thank you to customer service for help when I had trouble logging in, & for the very quick delivery of my order. Highly recommend Vet Shed.
Great pet store online
I have bought a couple of times from The Vet Shed and they are really good. Mainly for flea treatments for dog and cats. Quick to ship, excellent prices, fast delivery etc. I highly recommend.
order and service
Very friendly staff on phone order and so quick next day delivery a Big Thank You Vet Shed team Cathy (Cavaliers Barney and Basil).
Saved me hundreds in vet supplies!
Had a huge vet bill from my horse. Went on their website and brought all the vet supplies I needed and saved hundreds compared to vets etc. also have one of my cats on the urinary food, I save 25 dollars per bag of food by buying here! I always buy my food through here now, the team are quick and always willing to explain in depth about products. Thanks guys!
The Vet Shed is amazing for all things pet!!!
The Vet Shed is my go to shop for all things pet related! It has such helpful staff that know their stuff, my dog requires special food as she has sensitive skin and I have never had a bad experience getting the food when I need it! Would recommend 100%
One stop shop!
Great customer service. They have a really great range of products and staff made sure I got what I needed
Great and healthy animal food!
The food for animals in general is great. Great price and really healthy for my dog, my favourite place to go.
10/10 customer service and product quality!
Most amazing customer service I have ever experienced. 10/10. Shipping was super fast and efficient. My items I ordered were even better than what I expected (and my expectations were high!). My animals are very very very happy, and so is their mum (me!). Thank you so much to The Vet Shed. I recommend this to everyone.
Amazing customer service and products!!!
The customer service was absolutely amazing and so was the products. My dog is on a special diet and they had an amazing range of products and very knowledgeable of the products!!! I will be going back here and have recommended it to many people !!
So helpful and great service!
I got all I needed from the Vet Shed! It was my dogs birthday so I wanted to spoil her with some new toys and everything I bought was a success!
Awesome service. Great product.
Got my special dog food for my Irish wolfhound with great help from the customer service team who were extremely helpful in making sure it was correct for my breed.
Waste of my time
I purchased online a worming treatment for my birds. Upon receiving it, the item had 4 months left from the expiry date. Given I treat my birds every 6 months, I found this to be unacceptable. After several emails and having to send a photo shot to validate my complaint, I am now left with the inconvenience of having to travel to the Post Office to post it to get a refund and to incur further delays in getting the tabs from another supplier because The Vet Shed were unable to replace it "due to the item they sold me is the current batch that is only available from their supplier". Will never shop with them again.
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