They are a online only shop with no customer service i.e. no email, no phone number, no way to contact them
Bought a uv sterilizer which broke in the first 3 months. I had to contact ACCC just to contact the business to get it replaced.
did well indeed, thank you AOS
Bought a Jebao DCS-4000 pump, which arrived promptly. All good. Then bought a second one - this item had a faulty impeller and would not work. This was just as the COVID pandemic hit. The shop had no stock and supplies from China were scarce. The shop asked if I wanted a refund, which i declined as a) nobody else had stock, not even ebay and b) the wiring in my sump is a mission, this was already wired-in. Took a few months to get stock back but as soon as they received a shipment i was contacted via email and within 3 days a courier brought my...impeller. Granted I had to use a spare pump in the mean time but the pandemic did mess shipping up so all is understandable. All in all I am very satisfied with the service as they did not forget about me and delivered as soon as it was possible. I have bought another item since and it arrived promptly. I am happy
They need a phone number and a better courier.... 3 weeks and items is in transit!
*** Update, received item magically 4/11. however still not tax receipt. A major ATO requirement and one needed for warranty. *** By the way the legal entity of the business is EZ Imports. AOS is just a trading name and not a legal entity.
Ordered a chiller, pump and filter. Pump and filter arrived after 13 days, day 21 and chiller is still in transit. They only use fastaway/aramex which are useless at best. Asked the in what container on the Sydney to Perth train the chiller was in and got a big “we don’t know”. Email AOS several times I the ...last weeks, both sales and support. Emails had tracking attached, doubt they understand that. They got all of them yet no response. $600 item and they don’t care. They will next week when Afterpay blacklists them. For anyone not aware if you contact Afterpay regarding a sale they is not supplied the seller hits a blacklist, after a few blacklists they are bared from using there service.
Awesome Range Quick Delivery
Bought a pond pump from their on line store, which was very easy to navigate. Their range was very good and reasonable prices. Super Quick delivery. Product quality very good too
Smooth transaction, they take Pay Pal which is always nice.
Terrible customer service
They cannot be contacted by phone. Do not provide any customer service and are not trustworthy. Do not purchase anything from these guys as they care not for the customer.
No post sales communication
I was very happy with the purchase side of things but things started to go wrong when a very battered product arrived. This damage was likely to have happened in transit. However, a simple request (repeated) to the company regarding a emplacement part for the broken component, hasn't been replied to. Even a simple, sorry but we are unable to help you, would have been appreciated. My most recent purchase from another company may have cost a few dollars more but was worth every cent!
Won't call back
Don't buy from this company.
You cannot call them, and they don't reply to online requests.
I only rec'd part of the order and they won't reply to my requests to send the rest.
nothing to complain
I bought a canister filter and air pumps, was called the same day about the delivery parameters (they didn't deliver to aus parcel post). However they were very accomodating in finding a secondary option, was a bit mixed up in where the parcel was heading but ended up being closer to where I live than expected.
haven't used the products yet but I know what they are already, if they are defective I'll change my review but customer services was prompt, delivery was very fast, so I cannot complain.
This online store guy is a crook and a lier
Has a christmas promo code that does not work and when asked I was told I had bad attitude. Don't not buy from this store. Also like to spam your email.
Don't deal with this business
The owner of this business has just had Australia's longest serving and largest African cichlid facebook group site closed down permanently by facebook because a group member posted about the problems he was having getting a warranty claim accepted on a faulty LED light.
Umm hello ?
Was looking at purchasing some gear but I thought I would email them first to see if they deliver to my address and also if they had spare parts for what I was buying. Havnt heard a thing even after follow up emails. Couldn’t even find a phone number. Oh well .. guess I’m going somewhere else. Not a very smart way of running a business !
Don't buy from them.
I ordered Salifert test kits, use by dates expired and low use by dates. Can't contact them for replacement.Can't ebay stop them advertising on their website. Beware when you see cheap prices much lower than other sellers.
Crooks, avoid, no warranty, trade in eBay under safari centre and aust-aquasales too
They are cheap and send orders quickly. Full Stop. I've used them a bunch of times, but as soon as I had an issue with an eheim heater, I sent it back (+$10) and they have ignored and ducked me ever since claiming their supplier is the issue.
Disgruntled I let it go. Bought another one on eBay (thinking eBay buyer protection avoids issues buying directly from online stores) from safari centre only to discover its the same paypal account. Then to my horror the product arrived and it's faulty. They also trade as austaqua sales on eBay too.
Gee I wonder why they have so many different names???
No customer service
I received a damaged package , couldn't contact the supplier , had to go thru Fastway couriers, Fastway has refunded the supplier but I have not seen my refund , they now owe me money and won't respond , don't use this company
Good Price No Spare Parts
Purchased Coral Box Wi Fi Doser. Have repeatedly asked for spare parts. No response to emails. No published phone contact. No address.
My guess there will be no response to my latest request for support.
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