Aquatic Supplies Australia
- aquaticsupplies.com.au
- ✓ Verified company
211 reviews · Statistics
- See all reviewer photos
Reviews
Great seller and fast reply with issues with orders
Very happy with the service and support they got my order out earlier then I thought it would with them being so busy and they replied to messages within a day which I think Is great
Show details
Faceless company with no contact number
This company has no contact telephone number. They simply ignore emails regarding warranty. Do not buy here. I believe the 5 star reviews are fake.
Show details
Hi again. We just found your email sent after we closed on Friday, and with us being closed on weekends (so sorry for that, we couldn't keep working 7 days a week) kindly allow us time to reply. We will get back to you as quick as we can.
Dymax Uv globe 5W
Needed a replacement thank you Aquatic supplies Well packaged awesome cheers been looking for one for awhile now
Show details
Absolutly amazing service!!
Absolutly amazing service, they went above and beyond. Not knowing anything about fish or fish tanks, My kids and I wanted some gold fish as I was confident I could care for them, I had emailed a few places and got a few responses. However, Aquatic Supplies Australia actually asked questions and were able to answer my questions in a timely and courteous way. They helped me pick out the best tank, filter, media and pump suitable for my situation. The help I received was genuinely amazing. I will definately be referring all of my friends and family to them in the future. The kids changed their mind on one of the ornaments and the return process was easy to do
Show details
Find out how Aquatic Supplies Australia compares to other Pet Shops
Know better, choose better.
Very dodgy company
I bought a faulty pump from these people. I returned it and they ([Name Removed]) advised I had not replaced the impeller correctly and that is why it was noisy and occasionally stopped. I informed them I had never taken it apart so it must have been faulty when assembled. They said because I hadn't taken it apart and cleaned it, it was very dirty. I advised them it was a new pump and in pristine condition. They advised via email on 14/02/23 that it had been fixed and would be returned as soon as possible. Since then I have heard nothing from
... Read morethem. No pump and no response to any of my emails of 9/3/23 and 8/4/23. Just dead silence. So they have my $56 pump and I have nothing. Absolute disgrace/[Content Removed]/[Content Removed]. If they have forgotten about it or misplaced it they should at least own up to their failings and send me a replacement pump or a refund. I didn't pay $56 as a free donation. Better off to go to a real store where people provide honest customer service. I have always been courteous and have numerous emails going back and forth with [Name Removed] through this process until they decided to cut contact for no apparent reason other than poor business practise.Hi [Name Removed],
When you return a pump (at our expense) as warranty, but it works perfectly, it’s not faulty. All testing is on camera as advised.
... Read more It was returned to you and after sitting uncollected at the post office for several weeks it was returned to us as unclaimed. The post office has advised they delivered reminder notices to you also. Our now 7 emails and 2 unanswered calls to get a different address have not been responded to. With nowhere to send it, we can’t send it. We have received zero correspondence from you since we notified you it was on the way. Given our system blocks abusive emails, it’s likely they have gone to spam. Our apologies. We don’t want your used pump and have tried to return it to you. Please provide us with an address it can be delivered to and if unavailable, please ensure you collect it. Given the nature of your extreme rudeness to our staff, further evidenced in this highly defamatory review of which action will be taken, a signature on delivery is required so we can both be sure you have received it safe and well. Regards, Elizabeth Legal - Aquatic SuppliesWe now have a statement from the Post Office that you attended to collect but rejected the consignment rather than sign for it.
To accuse us of theft is quite appalling and we will be taking prompt legal action against you.
... Read more - ElizabethElizabeth,
Thankyou for investigating my missing pump.
... Read more The pump was faulty which is why I returned it. The pump was confirmed faulty via an email (14/2/23 13:09) from your staff advising it had been sent to Blue Planet who fixed it and tested it and it is now in working order. Up until this point I had sent eleven emails to your staff and received ten replies. All emails going in both directions have been civil, informative and productive. There have been no abusive emails from either myself nor your staff and no reason why any mail system would choose to block them. This last email I received from your staff on 14/2/23 13:09 advised my fixed pump would be returned as soon as possible. I have not received the pump and I have received no further contact from your company since 14/2/23. On 9/3/23 12:55 I sent an email enquiring as to why I had not yet received my pump. I received no reply. On 8/4/23 12:30 I sent an email enquiring as to why I had not yet received my pump. I received no reply. You state you have sent 7 further emails and 2 unanswered calls all of which I have not received. You state my pump was sitting at my post office for several weeks unclaimed. You state the post office advised you they had sent me reminder notices for the pump to be collected. You state the post office has provided you with a statement confirming I rejected to collect the parcel. I live in a small regional town of [Content Removed] in Victoria which has one small Post Office. All mail addressed to me whether to my physical street address or my P O Box address is held by the post office for me to collect. The Post Office sends an email and a text whenever I have mail/parcels to collect. I collect my mail approx. three times per week and am well known to the two Post Office staff. Today I checked with the Post Office staff to verify any of your claims. They have no recollection of your company. They have not received any parcels addressed to me that I did not collect and they have no dealings with you despite you claiming you now have a statement from the Post Office. Might I suggest you verify the information you are being provided by your staff to understand why they are forwarding you this incorrect information. Either you have a staff issue or someone is trying to send my pump to the wrong person, the wrong post office, telephoning the wrong person and emailing the wrong person. I fail to see how this has happened when we have such an extensive trail of cordial emails. Hoping you can take a proactive approach to resolving this issue. Thank you for your time in resolving this problem. Ross.
Zoo mini betta pellets.
Hi, I just received my zoo micro betta floating pellets in very quick time. My betta is a finicky eater and will only eat these pellets. I couldn't obtain them locally but thankfully you had them in stock.
I will be using your store again!
Cheers, Ian Rick.
Went over and beyond
We had brought a filter from another fish shop that no longer sold it and didn't want to help us when we had a problem. I googled the filter and emailed aquatic supplies. Simone was really helpful and she let me know it was under warranty and sorted it out for me. I will definitely be using them again and recommending them. Amazing customer service
Show details
Great company
I bought an aquarium fan and the product works as advertised. The product was packaged and delivered in record speed (they even attached a small bag of jelly beans as an extra treat). Will happily shop here again for my aquarium needs.
Show details
High quality service and support even after hours
When I first started in the hobby, I had issues with the filter I ordered. This was over a year ago, and her incredible customer service has meant that I have placed multiple orders since then. Simone really is so helpful, and has even a few times answered my emails long after hours. it's basically the equivalent of an LFS but online, same friendly advice and a good range as you'd expect in a store. The only tiny bug bear I have is that they do sell a lot of products that are inappropriate for bettas such as tanks that are too small ect. I would love to see them move away from these lines. Otherwise, I would always recommend this store.
Show detailsFind out how Aquatic Supplies Australia compares to other Pet Shops
Know better, choose better.
Aquatic Supplies Australia
brought the Eheim 11w UV-C lamp from Aquatic Supplies Australia found it is used there are water marks on the lamp also the filament turned to white already and the label on the box showed it made in China, but on the lamp it showed made in Italy. return start 16/01/2022, until today 1/2/2022 with no solution, item in their PO Box waiting for collection but been told they only collect once a week.
Show details
Your support and understanding during this difficult time of covid isolation for our staff is greatly appreciated, as is the abuse you threw at our team for days as we refused to leave isolation to pr
... Read moreocess your return which only showed up on Friday. We're sorry that we care about our team and our community, and that a 3 day wait for your return to be processed is such a terror for you. For those following at home, the light you returned is a knock off sold overseas and not here. Thankfully all our orders are packed under cameras so we have proof that the one we sent you is not what you sent back.That’s funny you send the used product sold as new. Took three weeks for a return. you blamed Australia post, and blamed COVID , how negative are you.
I got time play this game with you.
Is that it? Disappointing after your previous piles of BS.
We’re at 9 submissions to Scamwatch and rising.
Perfect!!
No fuss, no mess, just good honest service and fast delivery. I highly recommend this company and will certainly deal with them again.
Very happy :)
Excellent customer service and great products
Absolutely wonderful customer service, Simone was patient and had accurate knowledge of my product, she was incredibly helpful. I would highly recommend Aquatic Supplies Australia to anyone looking for quality products
Find out how Aquatic Supplies Australia compares to other Pet Shops
Know better, choose better.
Excellent Advice and Service
Simone went above and beyond assist identifying and sourcing a bulb for my tank. A soon as it arrived she emailed me to advise it was available. It arrive a day later well packaged and fitted perfectly. Sooo happy! Thanks Simone!
Show details
Perfect product's
Excellent service, fast delivery, packaged well packed and products of high quality. Highly recommended for any one looking for aquarium products thank you aquatic supplies.
Show details
Excellent Service!!
Happy to buy from aquatic supplies, my order was delivered quickly, my items were very well packed. Great quality items and prices. I found their website easy to navigate. Awesome communication and delivery updates. Will definitely be buying from here again.
Show detailsQuestions & Answers
I recently purchased “Dymax cichlid vibrant conditioner series” to improve the wellness or upkeep of my already healthy fish. I am some what new to caring for fish but in the last 4 months of setting up my fish tank I have not lost one fish. I just wanted something to make sure they we getting what they needed incase I’ve missed something.
Anyways, I bought this Dymax product with confidence in what I heard from the sales person. He said everyone loves it and it has mass success. However, I cannot find any review what so ever on this product. The ingredients are not labelled anywhere or on the bottle. After using some, my fish seemed to swim erratically and tried to eat so much more. Now in the description, it does say it increases appetite, but I am freaking out alittle as, I am alittle worried I put this in unnecessarily as I also can’t find a single review.
Please help restore confidence in my decision or welcome to hear more pointers.
Do you have pond aerators
I am trying to purchase a replacement led light for my fluval 60 litre curved fish tank . I ordered a light a week ago but when it arrived I found I had ordered the wrong one . The tank was originally purchased from Petbarn But they are too useless to help with this . The length of the led one I have is 51.5 cm long .
Hi Phil,
The Fluval Curve tanks were exclusive to PetBarn, we don't have nor can we get parts for them.
If you ordered the light from us, please contact us via email at sales@aquaticsupplies.com.au with your order number to arrange a return.
Kind regards,
Simone
Thank you .
Order number #1661679
Get an answer from our members and Aquatic Supplies Australia representatives
Details
Features:
- This online store mainly caters to aquatic animals, but also sells products for some other types of animals, such as birds, guinea pigs, and hamsters
- Sells a wide variety of products for pets including food, medication, and accessories. Most products are aquatic-based, such as filtration, lighting, and decor for an aquarium
- This store doesn’t sell live animals but offers a variety of small plants for purchase, which useful for decorating aquariums
- ‘Fish Dollars Rewards Program’ rewards customers with points when they purchase at the store - customers can then redeem these points to secure a discount on a later purchase
- An online store that only delivers to Australia and New Zealand
Points of praise:
- With a wide-ranging variety of stock to choose from, many people were pleased to find specific items they couldn’t find anywhere else.
- This store sells many delicate and fragile supplies, so customers were relieved to find that items arrived packaged neatly and carefully.
- Many reviewers felt as though they received a bargain purchasing from this store, as products were of a high-quality yet competitively priced.
- Supportive customer service went above and beyond to assist customers. One customer mentions accidentally paying two separate shipping fees, and the company without prompt emailed to inform her that they had refunded one of the fees.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Tigs. We don't ignore emails at all, we do have the listed delays presently as its all hands on deck in our warehouse as it is both very busy and we're short staffed (hence the obnoxious red banner
... Read more on our website). Can you please private message your order number and as soon as we have staff back in our returns team we will get back to you. Please check you have completed a warranty claim form also. Being online only we haven't had a contact phone in over 15 years. Thanks, Aquatic Supplies.