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Aquatic Supplies Australia
Pros
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Went over and beyond
We had brought a filter from another fish shop that no longer sold it and didn't want to help us when we had a problem. I googled the filter and emailed aquatic supplies. Simone was really helpful and she let me know it was under warranty and sorted it out for me. I will definitely be using them again and recommending them. Amazing customer service
Great company
I bought an aquarium fan and the product works as advertised. The product was packaged and delivered in record speed (they even attached a small bag of jelly beans as an extra treat). Will happily shop here again for my aquarium needs.
Thank you Christine!
- 3 reviews
- 2 likes
High quality service and support even after hours
When I first started in the hobby, I had issues with the filter I ordered. This was over a year ago, and her incredible customer service has meant that I have placed multiple orders since then. Simone really is so helpful, and has even a few times answered my emails long after hours. it's basically the equivalent of an LFS but online, same friendly advice and a good range as you'd expect in a store. The only tiny bug bear I have is that they do sell a lot of products that are inappropriate for bettas such as tanks that are too small ect. I would love to see them move away from these lines. Otherwise, I would always recommend this store.
Thanks Allie! We're doing a review of our Betta tanks, all the small ones are being discontinued.
Aquatic Supplies Australia
brought the Eheim 11w UV-C lamp from Aquatic Supplies Australia found it is used there are water marks on the lamp also the filament turned to white already and the label on the box showed it made in China, but on the lamp it showed made in Italy. return start 16/01/2022, until today 1/2/2022 with no solution, item in their PO Box waiting for collection but been told they only collect once a week.
Your support and understanding during this difficult time of covid isolation for our staff is greatly appreciated, as is the abuse you threw at our team for days as we refused to leave isolation to pr...
Read moreocess your return which only showed up on Friday. We're sorry that we care about our team and our community, and that a 3 day wait for your return to be processed is such a terror for you. For those following at home, the light you returned is a knock off sold overseas and not here. Thankfully all our orders are packed under cameras so we have proof that the one we sent you is not what you sent back.
That’s funny you send the used product sold as new. Took three weeks for a return. you blamed Australia post, and blamed COVID , how negative are you.
I got time play this game with you.
Is that it? Disappointing after your previous piles of BS.
We’re at 9 submissions to Scamwatch and rising.
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Perfect!!
No fuss, no mess, just good honest service and fast delivery. I highly recommend this company and will certainly deal with them again.
Very happy :)
Wow thank you so much!
Excellent customer service and great products
Absolutely wonderful customer service, Simone was patient and had accurate knowledge of my product, she was incredibly helpful. I would highly recommend Aquatic Supplies Australia to anyone looking for quality products
Wow thank you Mel, much appreciated!
Excellent Advice and Service
Simone went above and beyond assist identifying and sourcing a bulb for my tank. A soon as it arrived she emailed me to advise it was available. It arrive a day later well packaged and fitted perfectly. Sooo happy! Thanks Simone!
Thank you Tim!
Perfect product's
Excellent service, fast delivery, packaged well packed and products of high quality. Highly recommended for any one looking for aquarium products thank you aquatic supplies.
Thank you Keith!
Excellent Service!!
Happy to buy from aquatic supplies, my order was delivered quickly, my items were very well packed. Great quality items and prices. I found their website easy to navigate. Awesome communication and delivery updates. Will definitely be buying from here again.
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What an amazing store
Plants I got posted to my house came over night, Very healthy and have settled in my tank perfectly with no issues.
Great Service
Happy to buy from Aquatic Supplies due to stocked items and promptness of delivery. Recommend anyone to purchase from this company.
- 3 reviews
Amazing Service
First time I have used this aquatic supplier and I believe it won't be the last. This is by far the fastest response and delivery with online ordering I have EVER had. Prices are believable and products are genuine as advertised. I live in close proximity to several pet and aquatic shops, but chose to buy online from this store for all the right reasons ... and I'm so glad that I did. Thank you
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Great company.
Their quick response to my enquiries was great. Their website was easy to navigate. I would recommend them if looking for replacement parts for your tank.
- 3 reviews
Extremely happy.
I have made my second order through this site as I was extremely happy with my first. Fish love their new food, so far so good. Tank is looking good. Fast speedy delivery and great customer service. I can not wait for my new plants to come. I would highly recommend aquatic supplies.
Thank you!
Could not be happier
Just placed my 2nd order as the first was everything that I needed and expected it to be. Delivery time was fantastic and very easy to track
Thank you!
Questions & Answers
I am trying to purchase a replacement led light for my fluval 60 litre curved fish tank . I ordered a light a week ago but when it arrived I found I had ordered the wrong one . The tank was originally purchased from Petbarn But they are too useless to help with this . The length of the led one I have is 51.5 cm long .
Hi Phil,
The Fluval Curve tanks were exclusive to PetBarn, we don't have nor can we get parts for them. ...
Read more If you ordered the light from us, please contact us via email at sales@aquaticsupplies.com.au with your order number to arrange a return. Kind regards, Simone
Thank you .
Order number #1661679
Hi I am looking for Atledtis PRO l LED aluminium hanger 90cm HR-901. Do you think you can help me to source ? Thank you
Hi Jan,
Please email our team at sales@aquaticsupplies.com.au for assistance.
Do you guys sell Splosht? Have bought it from a pet shop,but it’s a bit far to go. It’s great stuff. Thank you.
Hi Johnnie,
It is great stuff! We love it but unfortunately don’t sell it. You can buy online directly from the Splosht website. ...
Read more Have a lovely day! Aquatic SuppliesGet an answer from our members and Aquatic Supplies Australia representatives
Details
Features:
- This online store mainly caters to aquatic animals, but also sells products for some other types of animals, such as birds, guinea pigs, and hamsters
- Sells a wide variety of products for pets including food, medication, and accessories. Most products are aquatic-based, such as filtration, lighting, and decor for an aquarium
- This store doesn’t sell live animals but offers a variety of small plants for purchase, which useful for decorating aquariums
- ‘Fish Dollars Rewards Program’ rewards customers with points when they purchase at the store - customers can then redeem these points to secure a discount on a later purchase
- An online store that only delivers to Australia and New Zealand
Points of praise:
- With a wide-ranging variety of stock to choose from, many people were pleased to find specific items they couldn’t find anywhere else.
- This store sells many delicate and fragile supplies, so customers were relieved to find that items arrived packaged neatly and carefully.
- Many reviewers felt as though they received a bargain purchasing from this store, as products were of a high-quality yet competitively priced.
- Supportive customer service went above and beyond to assist customers. One customer mentions accidentally paying two separate shipping fees, and the company without prompt emailed to inform her that they had refunded one of the fees.
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Thank you Judy!