- Verified customer
Floating Betta Exercise Mirror
While ordering and paying for this product (Floating Betta Exercise Mirror) was easy through Aquatic Supplies Australia and delivery was quick, I was very disappointed in the product itself. I had it all of 5 minutes before it broke. I followed the instructions and rinsed it but the mirror broke off from the floating ball before I even got to use it so I was very disappointed. I messaged Aquatic Supplies Australia requesting a replacement or refund. They were very quick to get back to me and I was happy to accept a replacement. I was very happy with their quick response and for having the issue sorted. Thank you.
Excellent service, great prices, a+++
My preferred supplier now for sure. Very fast shipping, excellent communication, great prices. Highly recommend. Products on both occasions were in stock and packaged perfectly for postage. Easy, hassle free shopping with this company. A++++++
These guys are setting the bar for others!
Good pricing and range of products, especially for replacement spares that are not as easy to source. Tho the prompt service these guys offer is insane, ordered Monday, arrived Wednesday on standard delivery prices and I'm in Perth, which is normal to receive anything up to two weeks after you order it from over East! Outstanding service. Thanks guys!
- Verified customer
Excellent website with a wide range of products!
I stumbled upon this shop online looking for supplies for my reptile as our local stores doesn't have many products in this area. I will never buy from another place again! This website has all my reptile needs. I have purchased from this website twice now and couldn't be happier! The prices are cheaper than my local stockist and the range is excellent. The products always arrive in perfect shape and well before the delivery date is due. A courtesy email is always sent to me after my purchases to see if I'm happy which I really appreciate as well. I highly recommend this website!
What a Great Company!
I have now bought from your company twice and I will definitely be back. Rapid delivery, even to rural Western Australia, well packaged, reasonable prices and a great range. The items I purchased were exactly as described and the follow-up email from Simone in sales was lovely.
A couple of weeks back, I ordered some assorted bits to get me out of trouble for the holidays. There was a slight delay with shipping. Dropped them an email to check on the delivery and got a response from Simone no more than 5 minutes later. She explained that the fires in Canberra were playing havoc with Australia Post and that she would keep me updated. She followed up with two emails ( out of hours) to keep me in the loop. Goods arrived only one day late. Given the damage being caused by these fires, Christmas and the extraordinary level of follow up service offered by the team at Aquatic Supplies
Perfection in choice and service
I have made two orders and cannot fault the help from Simone and the wonderful service when I desperately needed a new Eheim Filter. I have found somewhere that I can order for my fish and receive quality products for an excellent price. I will be using Aquatic Supplies for all my needs in the future. I am 71 and would rather use my computer than trudge to my local aquarium only to find they don't have what I need. I am spreading the word, best way I know to create more business for you. Thank you.
- Verified customer
Aquatic Supplies is by far the best experience for a beginner.
When ordering from Aquatic Supplies, you are given in depth knowledge of what you are buying and great easy to find reviews on products. On the website it says orders before 1 pm are shipped the same day and I find even at a respectable time after 1 o'clock the same still goes. I don't live on the mainland and everything arrives next day which is beyond impressive. Not to mention the customer service is personal and incredible.
Shop here first!
I've ordered twice now from these guys and i couldn't be happier. I will be coming here first for all my replacement needs. The quality, price, and customer service are all second to none, i can't recommend them highly enough!
Best Customer Service.
These guys truly are the best I've dealt with when it comes to online stores, and I shop online a lot.. Great service, great range of products and very fast shipping. Any issues and they go above and beyond to try and resolve. Highly recommend and will continue to buy from them.
Pricing of their products
I live in metro brisbane and I get my items in 3 days and their prices for example a 500 ml bottle of a product is roughly the same price as a 250ml bottle the same brand as I can buy it retail from petbarn who are rip off merchants and Im sorry I didnt work it out earlier as I would have save quite a lot of money
Wonderful Customer Service
I have ordered twice through Aquatic Supplies Australia and am extremely impressed by their level of customer service, the quality and availability of products that I am looking for, and the fast shipping. Would absolutely recommend.
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Questions & Answers
Do you guys sell Splosht? Have bought it from a pet shop,but it’s a bit far to go. It’s great stuff. Thank you.
Aquatic S.Aquatic Supplies Australia
It is great stuff! We love it but unfortunately don’t sell it. You can buy online directly from the Splosht website.
Have a lovely day!
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