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Aquatic Supplies Australia

Aquatic Supplies Australia

4.6 from 28 reviews

Perfect just what I needed

I have ordered for the first time and iam really happy with there super fast service I ordered on Monday lunch and was delivered to adelaide Wednesday at 10:30 I would recommend this place and will be ordering more stuff soon

Product Quality
Excellent
Return Claim MadeNo
1 comment
Thank you, much appreciated. :-)

Awesome service

I ordered the wrong sized Eheim UV filter, requiring the next size up. I spoke with a member of staff via online chat, who offered a number of options, including return and exchange for the next size up. I completed the online return request, received a very quick response. The exchange went flawlessly and I now have the correct UV filter for my tank.

Products available on their website - 1 star
Service, refund process, communication - 1 star each
Price, very competitive - 1 star

Will definitely be shopping with Aquatic Supplies again. Thank you.

Product Quality
Excellent
Return Claim MadeYes
1 comment
Thank you John! :-)

Great supplier

Everything arrived quicker than expected and professionally packed. Greatly improved since my last purchase. Theres a much bigger product range now with very reasonable pricing, definitely worth buying from. I'll be remaining a customer of yours for sure and recomending you to others.
Thanks for the awesome service.

1 comment
Thank you Casey!

First class customer service and communication

Wow what an amazing online store.
I purchase a lot of products online and have multiple purchases with Aquatic Supplies Australia. They are the BEST I have dealt with. Items arrive fast and well packaged and communication is fast.
My recent purchase of an Aquarium was damaged in shipping, I let them know and 24 hrs later have a replacement. Simone was fantastic and went above and beyond what I have seen from other online stores to make sure the issue was fixed in a speedy manner.
I honestly can't praise them enough for their customer service, on top of great prices and fast shipping.. what's not to like!

1 comment
Michael, you are a wonderful person. Your understanding and support regarding the damaged tank was fantastic and very much appreciated. Thank you! Simone

Fast service

My 1st order was delivered in less than a week from Queensland to Sydney and any questions are answered with a smile....xxxxxxxxxxxxxxxx

1 comment
Thank you Tony! Have a great long weekend.

Solved my Problem

I needed assistance in replacing an Aquarium Light Bulb (discontinued model), and after visiting 4 suppliers to no avail, Aquatic Supplies (Simone) provide excellent service and timely responses to my queries. Products arrived a day later in Perth, WA

1 comment
Thank you Liz! We're very happy it arrived so quickly.

Great Service

I ordered some products and was happy with them.. So I did a second order.. Dispatch is fast and delivery arrived in a few days.. Second delivery was dispatched in less then 24 hours, due to week-end will receive Monday. Will definitely order again.

2 comments
Thank you Donna, much appreciated. Have a lovely weekend.thank You. will be sure to order again when I need something. thanks

Fast, Competitivly Priced and Great Service

I have made a few purchases from Aquatic Supplies Australia and have always been impressed with the price, quality and shipping speed. They stock a great range and I will be making repeat orders for my animals in the future. I also want to note the quality of their personalised customer service, which a lot of other online stores lack. Would recommend this gem to anyone!

1 comment
Thank you! We really appreciate you taking the time to review us.

Fantastic experience every time!

I have purchased various items from Aquatic Supplies Australia 3 times and now and every time have had a great experience. They seem to carry most of, if not all of, the items listed in stock. Shipping is super quick (even though I'm interstate I've not waited more than 3 business days for an item). Will definitely be purchasing from them in the future!

1 comment
Thank you for such a lovely review.

Excellent shopping experience every time!

I shop at Aquatic Supplies Australia regularly. Items are top quality and arrive promptly each time. I have also contacted them with queries from time to time and receive a response immediately. They are helpful, polite and professional. I would highly recommend.

1 comment
Wow! Thank you for such a fantastic review.

EXCELLANT SERVICE , FAST DELIVERY , GREAT PRICES

my impeller broke the day before going over seas ,had someone looking after them thought they'll be fine as i had ordered a part from a local aquarium shop said 4 days, 2 weeks later when i got back and 20 odd dead fish later , part still hadn't arrived , found Aquatic supplies online , ordered parts Monday 10:00am , and was blown away , next day 9:30 am normal postage ,delivered and awesomely packaged no chance of breakage ,so quick & helpful to answer any query's , will only ever deal with these guys in the future with anything aquarium , well run Business so professional , great doing business with you guys , thanks again ,
Regards Tony M .

1 comment
Thank you Tony, we’re very happy we could help.

Excellent service

This company is FANTASTIC! Received my order within 3 days. It was very well packed (even over the top in my opinion - bubble wraps everywhere!). Had some issues with restricted flow after a week of using it but they very quick in responding and resolving the issue! I'll definitely be buying all my aquarium needs from here moving forward. https://www.aquaticsupplies.com.au/

1 comment
Thank you Marco, for taking the time to leave such lovely feedback and for being so wonderful about the flow issues.

So simple so fast.

Bought an upgrade LED kit for my aquarium... had a little trouble with the tracking system, but that’s because it was delivered within 24 hrs (Sydney -> Perth)
Great simple fast service.


Fast delivery, Good Price, Well packed, very happy

I ordered fish tank replacement filter cartridges that the local shop had run out of stock.
Received the delivery super fast, maybe within 24 hours even.


Excellent advice, customer service, prices and fast delivery.

I buy there regularly my water conditioner bulk and other ’stuff’ due to good prices and I’m always amazed by SO fast delivery within Sydney, but recently they were particularly helpful in another matter. I had a larger style siphon which wasn’t suitable for the nano tanks I have (the sand was sucked in with the dirt and the water was gone before I had a chance to clean the tank. I got a prompt recommendation for the battery operated ‘vacuum cleaner’ which was absolutely brilliant for my needs. Unfortunately it didn’t come with piping and i used my regular one and in 2 weeks there was a crack in the sealing point of plastic which caused the leak and made the tool useless. I’ve enquire about spare parts and send the pictures of the damage and the only request was to fill in the return form, after which I have received the replacement of the device. I’m so happy, will make sure to use a very soft piping with it now, and you might bet that I’m going to keep buying from this shop. Just about to search for some apple snail food - maybe they will have it :)

1 comment
Thank you Nat! We're sure the replacement will work very well for you, they are great little vacs.

Great Service!

I ordered a spare pump and pipework for my Blue Planet fish tank, and received it by standard delivery 2 days later.
No fuss, no confusion, website is excellent and so easy to view (Telstra could learn from them).
Just so happy with the service and pricing.
Well done!

1 comment
Thank you Graham, immensely appreciated!

Great prices and very helpful

Did a special order for some lighting for my tank. Simone was very helpful in helping me choose the right light and patient with all my questions. She gave me a ETA for the special order which was releaistic and honest, it arrived two days before this. Lighting has been working very well and they were happy to walk me through setting it all up and programming it in with the controller.

1 comment
Thank you! Glad the light is working well, they are fantastic.

First class service

I bought a couple of things from them and have to say l am very impressed with the speed of how quickly it was despatched. The prices are good, products are as described and the freight time is excellent. Thoroughly recommend them.

1 comment
Thank you! Much appreciated.

Will not refund or replace incorrect item

Received incorrect item. When asked for correct item to be sent was referred to T&Cs and told that i should have notified them within one day of receipt. Filter is not a perishable item so why i cannot get a correct item thas was ordered. And if you sent the wrong item, correct the error and everyone happy. I won't be buying from this shop again.

1 comment
Thanks for your review. We're sorry you didn't have a great experience with our store. As we advised via email, contacting us 2 and a half months after your order was received to advise one of your filter pads was mixed up and that you received a coarse instead of fine pad is unfortunately well outside our notification period. We have terms & conditions of sale to protect both our customers and ourselves, and to clearly state the resolution process for any order issues. We allow a grace period of up to a week after your order arrives to let us know if anything is missing, incorrect or damaged which is ample to check your order. Mistakes do happen with any store and we act promptly to rectify any issue, we unfortunately cannot act 2 and a half months later unless it's a warranty issue. Kind regards, Aquatic Supplies

Really great

SMS'd this business for advice on a skimmer as mine had passed on after many years of dutiful service. Message sent 9.08pm, reply received 9.10pm. Chatted for a bit discussing the best options, based on my tank and budget. then ordered the skimmer they recemmended, a Tunze. Before ordering I did a quick search and found their price was among the cheapest available so I was happy with that. Ordered at 11pm that night, Monday, received Wednesday morning! It's been running in my tank perfectly and seems very capable of handling the load with ease.

I placed a second order for a bunch of media for my Fluval G6, food, salt, cleaning stuff. This one took longer to arrive, just over 6 work days which is realistic actually and I was happy with it. Everything was well packed and I appreciated the freebie!

Thanks team Aquatic.

1 comment
Thank you for your kind review! Glad to hear your skimmer is working out well.

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Questions & Answers

Do you guys sell Splosht? Have bought it from a pet shop,but it’s a bit far to go. It’s great stuff. Thank you.
1 answer
Hi Johnnie, It is great stuff! We love it but unfortunately don’t sell it. You can buy online directly from the Splosht website. Have a lovely day! Aquatic Supplies

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