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Aquatic Supplies Australia

Aquatic Supplies Australia

4.9 from 181 reviews · View Statistics

Reviews

  • Product Quality
    4.9 (134)
  • Return Claim MadeYes (5) · No (133)
  • Shipping
    4.9 (117)
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Brent

Brent Perth, WA

  • Verified customer

Awesome quick service

published

Great service, super quick dispatch, great to see email order updates with tracking information, What’s not to like.
Definitely worth a look if you like online shopping

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thank you!

Cherry Hood

Cherry HoodSouth-Eastern Region, NSW

  • 2 reviews
  • 1 like

I’ve had excellent service form Aquatic Supplies in Canberra.

published

I’m a total beginner having purchased a new home with a huge fish tank in the wall. Aquatic Supplies make it easy for me to decide on purchases and their fast turnaround time makes learning and caring for my new aquarium much easier.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thank you!

Rebecca K.

Rebecca K.Central Queensland, QLD

  • Verified customer

Righteous!!! Righteous!!!

published

I was fishing for some filters and this is the store that delivers perfectly, tanks! Ponder no more, this is the place for water you’re finking about buying

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thanks Rebecca!

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Place to go for Aquatic Supplies

published

I have had used Aquatic Supplies on several occasions and have found them to tell an excellent company in regards to having the products I require at a great price as well as getting them to me in a very timely fashion. I can recommend them highly.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thanks Andrew!

Saunders Family

Saunders FamilyGreater Melbourne (Outer), VIC

  • 3 reviews

The best aquatic supplies store

published

Absolutely great range of products, great customer service, prompt shipping. I keep coming back to these guys and will continue to do so. Never have any problems dealing with Aquatic Supplies Australia!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thank you!

Excellent Seller

published

Both of the orders i placed were dispatched quickly and were very securely packaged with foam to reduce any possible damage. Will use again. Product was dlso cheaper than others I had seen online.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thanks David!

Morgan

MorganGreater Melbourne (Outer), VIC

  • 5 reviews

Excellent Customer Service

published

I ordered 2 items separately and paid two shipping fees of $8.50. It was my own silly fault but I said 'ah well'. I just received an email to let me know they have refunded one of my shipping fees without me even requesting a refund. Now that's a very good way to run your business. I will 100% purchase from this company again because of this along.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thanks Morgan!

Love this service!!!

published

Always great customer service, delivery time and fair priced products, i will continue to order from Aquatic supplies for my tropical tank and for the bigger one i plan to have in the future!!!! Thankyou Simone!!

Product Quality
Shipping
Incentivised ReviewNo
1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thanks Nicholas!

Nadia

NadiaSydney Surrounds, NSW

  • 2 reviews

Super friendly, fast shipping

published

I bought some ADA Aquasoil for a great price compared to other retailers. They were super friendly and the shipping was really fast. Everything in good condition upon arrival. Would definitely purchase from them again! :)

Product Quality
Shipping
Incentivised ReviewNo
1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thanks Nadia!

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Josie

JosieGreater Melbourne (Outer), VIC

Appreciate them so much!

published

I order almost everything I need from them, and their prices are so much lower than my local fish shop. They have amazing customer service. They even use environmentally friendly packing materials. I will continue to be a loyal customer for as long as they stay open. You cannot beat great people with great prices.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thanks Josie!

Lauren C.

Lauren C.Greater Melbourne (Inner), VIC

  • 2 reviews

Amazing customer service

published

Very friendly staff and great customer service as well as a great range and good prices! They had a part that I couldnt find anywhere else.
Will get my supplies from them in the future! :)

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thank you Lauren

Fantastic service

published

The support team are amazing and so, so helpful would definitely recommend and will continue to use as very competitive to pet shops and products arrive quickly, safely and in good packaging.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
See all answers
1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thanks Leanne!

Conrad

ConradGreater Melbourne (Outer), VIC

  • 3 reviews

Best aquarium shop

published

Filter that I purchased was exactly what I needed. Simone was brilliant in explaining things to me. I will definitely purchase again from them. Delivery took one day only. Very impressed.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thank you Conrad

K Z.

K Z.Sydney, NSW

My New Favourite long distance LFS!

published

Very helpful and friendly owners and staff, always willing to help and/or offer great alternatives. If your LFS doesn't have what you need or want, guaranteed Aquatic Supplies does. Great items at great prices, you can't go wrong ⭐⭐⭐⭐⭐

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thank you! :-)

katepaulvaldez

katepaulvaldezGreater Melbourne (Outer), VIC

perfect

published

i had ordered many times in this shop. same day dispatch, items are packed carefully for fragile items. customers service is pretty quick in my inquiries. for sure I'll stay buying in this shop.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thank you!

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Misting System: Life changing product! Must buy.

published

Absolutely loved the first unit I bought, it has completely changed and simplified how I care for my green tree python!! I have now bought a total of 3 units to cover all my reptiles. The unit is quick and simple to setup, and is reliable and has been pivotal in ensuring my green tree python sheds unaided. Absolutely life changing.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thanks Frank. They are fantastic!

Rob

RobSydney, NSW

Updated old Fluros to LED lights

published

I Purchased a Fluval LED light online. It came swiftly and was well protected in bubble wrap. The LED Light is far better than the old fluros. Easy to set up and sync to the phone app. Two thumbs up.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thanks Rob! Those Fluvals are great.

Brilliant customer service!

published

Have ordered twice from these guys and as a newbie, can't fault their customer service. Lots of help returning a product incorrectly chosen with emails back and forth recommending the correct replacement. Definitely recommend and will purchase again!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
See all answers
1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thank you Sarah!

My one stop aquarium store.

published

My second order from Aquatic Supplies Australia, again service was exceptional, shipping was super fast, email updates along the way and once again all the products were exactly as described.

Product Quality
Shipping
Incentivised ReviewNo
1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thank you!

Fantastic Service and Range of Products

published

So impressed by the range of products and the advice given. The feedback to questions regarding heating for discus in a Juwel aquarium was spot on and the follow up delivery next day of the product required was outstanding. This will be the first place I look next time. Thank you!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thank you! They'll be much happier with the new one.

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Questions & Answers

phil

philasked

I am trying to purchase a replacement led light for my fluval 60 litre curved fish tank . I ordered a light a week ago but when it arrived I found I had ordered the wrong one . The tank was originally purchased from Petbarn But they are too useless to help with this . The length of the led one I have is 51.5 cm long .

2 answers
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Hi Phil,

The Fluval Curve tanks were exclusive to PetBarn, we don't have nor can we get parts for them.

If you ordered the light from us, please contact us via email at sales@aquaticsupplies.com.au with your order number to arrange a return.

Kind regards,

Simone

phil
phil

Thank you .
Order number #1661679

Jan

Janasked

Hi I am looking for Atledtis PRO l LED aluminium hanger 90cm HR-901. Do you think you can help me to source ? Thank you

1 answer
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Hi Jan,

Please email our team at sales@aquaticsupplies.com.au for assistance.

Johnnie

Johnnieasked

Do you guys sell Splosht? Have bought it from a pet shop,but it’s a bit far to go. It’s great stuff. Thank you.

1 answer
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Hi Johnnie,

It is great stuff! We love it but unfortunately don’t sell it. You can buy online directly from the Splosht website.

Have a lovely day!

Aquatic Supplies

Get an answer from our members and Aquatic Supplies Australia representatives

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