Aquatic Supplies Australia

Aquatic Supplies Australia

4.9

211 reviews · Statistics

PositivevsNegative
97% · 2046 · 3%
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Product Quality
4.9 (161)
Return Claim MadeYes (9) · No (156)
Shipping
4.8 (145)
Impressive customer service
Competitively priced
Wide variety of products
See the Best Pet Shops in 2023 as rated by Australians on ProductReview.com.au.

Reviews

211 reviews
Dave
Dave  South-Eastern Region, NSW · 2 posts

Great seller and fast reply with issues with orders

tigs69
tigs69 Greater Melbourne (Outer), VIC · 8 posts
 · Verified

Faceless company with no contact number

Product Quality
Shipping
Aquatic Supplies Australia
Aquatic Supplies Australia · 
Aquatic Supplies Australia
Aquatic Supplies Australia · 

Hi again. We just found your email sent after we closed on Friday, and with us being closed on weekends (so sorry for that, we couldn't keep working 7 days a week) kindly allow us time to reply. We will get back to you as quick as we can.

Trish
Trish · 5 posts

Dymax Uv globe 5W

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Corey P.
Corey P. · 2 posts

Absolutly amazing service!!

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Ross M
Ross M Central Highlands and Goldfields, VIC · 11 posts
 · Verified

Very dodgy company

Aquatic Supplies Australia
Aquatic Supplies Australia · 
Aquatic Supplies Australia
Aquatic Supplies Australia · 
Ross M
Ross M · 
Ian
Ian · 2 posts

Zoo mini betta pellets.

Judy K.
Judy K. South East Queensland, QLD

Went over and beyond

Christine R.
Christine R. · 2 posts

Great company

Allie R.
Allie R. Metropolitan Adelaide, SA · 5 posts

High quality service and support even after hours

Product Quality
Shipping
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ThunderTiger
ThunderTiger · 3 posts

Aquatic Supplies Australia

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Aquatic Supplies Australia
Aquatic Supplies Australia · 
ThunderTiger
ThunderTiger · 

That’s funny you send the used product sold as new. Took three weeks for a return. you blamed Australia post, and blamed COVID , how negative are you.
I got time play this game with you.

Aquatic Supplies Australia
Aquatic Supplies Australia · 

Is that it? Disappointing after your previous piles of BS.

We’re at 9 submissions to Scamwatch and rising.

Bill
Bill South-Eastern Region, NSW

Perfect!!

Mel
Mel

Excellent customer service and great products

Absolutely wonderful customer service, Simone was patient and had accurate knowledge of my product, she was incredibly helpful. I would highly recommend Aquatic Supplies Australia to anyone looking for quality products

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Tim
Tim

Excellent Advice and Service

Keith C.
Keith C. Far West, NSW · 2 posts

Perfect product's

Sandy
Sandy

Excellent Service!!

Questions & Answers

Charmaine O.
Charmaine O. · 

I recently purchased “Dymax cichlid vibrant conditioner series” to improve the wellness or upkeep of my already healthy fish. I am some what new to caring for fish but in the last 4 months of setting up my fish tank I have not lost one fish. I just wanted something to make sure they we getting what they needed incase I’ve missed something.
Anyways, I bought this Dymax product with confidence in what I heard from the sales person. He said everyone loves it and it has mass success. However, I cannot find any review what so ever on this product. The ingredients are not labelled anywhere or on the bottle. After using some, my fish seemed to swim erratically and tried to eat so much more. Now in the description, it does say it increases appetite, but I am freaking out alittle as, I am alittle worried I put this in unnecessarily as I also can’t find a single review.
Please help restore confidence in my decision or welcome to hear more pointers.

Guest
Gamini D.
Gamini D. · 

Do you have pond aerators

Guest
phil
phil · 

I am trying to purchase a replacement led light for my fluval 60 litre curved fish tank . I ordered a light a week ago but when it arrived I found I had ordered the wrong one . The tank was originally purchased from Petbarn But they are too useless to help with this . The length of the led one I have is 51.5 cm long .

Aquatic Supplies Australia
Aquatic Supplies Australia · 

Hi Phil,

The Fluval Curve tanks were exclusive to PetBarn, we don't have nor can we get parts for them.

If you ordered the light from us, please contact us via email at sales@aquaticsupplies.com.au with your order number to arrange a return.

Kind regards,

Simone

phil
phil · 

Thank you .
Order number #1661679

Guest

Get an answer from our members and Aquatic Supplies Australia representatives

Details

Features:

  • This online store mainly caters to aquatic animals, but also sells products for some other types of animals, such as birds, guinea pigs, and hamsters
  • Sells a wide variety of products for pets including food, medication, and accessories. Most products are aquatic-based, such as filtration, lighting, and decor for an aquarium
  • This store doesn’t sell live animals but offers a variety of small plants for purchase, which useful for decorating aquariums
  • ‘Fish Dollars Rewards Program’ rewards customers with points when they purchase at the store - customers can then redeem these points to secure a discount on a later purchase
  • An online store that only delivers to Australia and New Zealand

Points of praise:

  • With a wide-ranging variety of stock to choose from, many people were pleased to find specific items they couldn’t find anywhere else.
  • This store sells many delicate and fragile supplies, so customers were relieved to find that items arrived packaged neatly and carefully.
  • Many reviewers felt as though they received a bargain purchasing from this store, as products were of a high-quality yet competitively priced.
  • Supportive customer service went above and beyond to assist customers. One customer mentions accidentally paying two separate shipping fees, and the company without prompt emailed to inform her that they had refunded one of the fees.
Visit official website

Extra Information

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