Aquatic Supplies Australia

While ordering and paying for this product (Floating Betta Exercise Mirror) was easy through Aquatic Supplies Australia and delivery was quick, I was very disappointed in the product itself. I had it all of 5 minutes before it broke. I followed the instructions and rinsed it but the mirror broke off from the floating ball before I even got to use it so I was very disappointed. I messaged Aquatic Supplies Australia requesting a replacement or refund. They were very quick to get back to me and I was happy to accept a replacement. I was very happy with their quick response and for having the issue sorted. Thank you.

Fast delivery and straight forward ordering system. Delighted to have received my item so quickly! Can't wait to set up my pond, I had not expected to receive my order so fast. Highly recommended.

My preferred supplier now for sure. Very fast shipping, excellent communication, great prices. Highly recommend. Products on both occasions were in stock and packaged perfectly for postage. Easy, hassle free shopping with this company. A++++++

Good pricing and range of products, especially for replacement spares that are not as easy to source. Tho the prompt service these guys offer is insane, ordered Monday, arrived Wednesday on standard delivery prices and I'm in Perth, which is normal to receive anything up to two weeks after you order it from over East! Outstanding service. Thanks guys!

Couldn't find the same product cheaper anywhere else on internet. And this company has a track record of delivery within 2-3 days of ordering. I expect I'll be back again

I stumbled upon this shop online looking for supplies for my reptile as our local stores doesn't have many products in this area. I will never buy from another place again! This website has all my reptile needs. I have purchased from this website twice now and couldn't be happier! The prices are cheaper than my local stockist and the range is excellent. The products always arrive in perfect shape and well before the delivery date is due. A courtesy email is always sent to me after my purchases to see if I'm happy which I really appreciate as well. I highly recommend this website!

I have now bought from your company twice and I will definitely be back. Rapid delivery, even to rural Western Australia, well packaged, reasonable prices and a great range. The items I purchased were exactly as described and the follow-up email from Simone in sales was lovely.

I found their range of products are high quality and a very good description and pricing very competitive.Orders arrived on time even with the problems with the fires.
Definitely highly recommend.

A couple of weeks back, I ordered some assorted bits to get me out of trouble for the holidays. There was a slight delay with shipping. Dropped them an email to check on the delivery and got a response from Simone no more than 5 minutes later. She explained that the fires in Canberra were playing havoc with Australia Post and that she would keep me updated. She followed up with two emails ( out of hours) to keep me in the loop. Goods arrived only one day late. Given the damage being caused by these fires, Christmas and the extraordinary level of follow up service offered by the team at Aquatic Supplies
5 stars

Very bad, took longer then said they would, parts were damaged and it just took forever. Very disappointed in quality of product better off going to your local aquarium rather then this and waste the money on derlivery thats takes longer then a week

Wonderful variety ofpumps, sand, Decore, foods everything you will need for an Aquarium and Aquascaping!!! Very happy return customer and wonder friendly service when I needed help picking items for my Aquariums

I have made two orders and cannot fault the help from Simone and the wonderful service when I desperately needed a new Eheim Filter. I have found somewhere that I can order for my fish and receive quality products for an excellent price. I will be using Aquatic Supplies for all my needs in the future. I am 71 and would rather use my computer than trudge to my local aquarium only to find they don't have what I need. I am spreading the word, best way I know to create more business for you. Thank you.

When ordering from Aquatic Supplies, you are given in depth knowledge of what you are buying and great easy to find reviews on products. On the website it says orders before 1 pm are shipped the same day and I find even at a respectable time after 1 o'clock the same still goes. I don't live on the mainland and everything arrives next day which is beyond impressive. Not to mention the customer service is personal and incredible.

A big shout to Simone, who went above and beyond to help me. Can't thank you enough. And to top that off, i received the items 2 day later. I wish there was 10 star awards, cause you certainly deserve it. Well Done

I've ordered twice now from these guys and i couldn't be happier. I will be coming here first for all my replacement needs. The quality, price, and customer service are all second to none, i can't recommend them highly enough!

Fantastic service, best prices for products, great range and always has what I'm after or at least close to what I need, would recommend to all my friends and family for all fish and reptile supplies

These guys truly are the best I've dealt with when it comes to online stores, and I shop online a lot.. Great service, great range of products and very fast shipping. Any issues and they go above and beyond to try and resolve. Highly recommend and will continue to buy from them.

I live in metro brisbane and I get my items in 3 days and their prices for example a 500 ml bottle of a product is roughly the same price as a 250ml bottle the same brand as I can buy it retail from petbarn who are rip off merchants and Im sorry I didnt work it out earlier as I would have save quite a lot of money

Website is easy to navigate and very factual making it easy to get the products I needed. Customer service via email is amazingly fast and staff very helpful, efficient and know their products. Highly recommended!

I have ordered twice through Aquatic Supplies Australia and am extremely impressed by their level of customer service, the quality and availability of products that I am looking for, and the fast shipping. Would absolutely recommend.