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Aquatic Supplies Australia

Aquatic Supplies Australia

4.9 from 206 reviews · View Statistics
See the Best Pet Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Aquatic Supplies Australia

Pros

Impressive customer service
Competitively priced
Wide variety of products

Reviews

  • Product Quality
    4.9 (156)
  • Return Claim MadeYes (6) · No (154)
  • Shipping
    4.8 (139)
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Reviewer Photos & Videos

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Judy K.
Judy K.South East Queensland, QLD

Went over and beyond

published

We had brought a filter from another fish shop that no longer sold it and didn't want to help us when we had a problem. I googled the filter and emailed aquatic supplies. Simone was really helpful and she let me know it was under warranty and sorted it out for me. I will definitely be using them again and recommending them. Amazing customer service

Incentivised Review No
Return Claim MadeNo
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies AustraliaSend a private message

Thank you Judy!

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Great company

published

I bought an aquarium fan and the product works as advertised. The product was packaged and delivered in record speed (they even attached a small bag of jelly beans as an extra treat). Will happily shop here again for my aquarium needs.

Product Quality
5/5
Shipping
5/5
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies AustraliaSend a private message

Thank you Christine!

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Allie R.
Allie R.Metropolitan Adelaide, SA
  • 3 reviews
  • 2 likes

High quality service and support even after hours

published

When I first started in the hobby, I had issues with the filter I ordered. This was over a year ago, and her incredible customer service has meant that I have placed multiple orders since then. Simone really is so helpful, and has even a few times answered my emails long after hours. it's basically the equivalent of an LFS but online, same friendly advice and a good range as you'd expect in a store. The only tiny bug bear I have is that they do sell a lot of products that are inappropriate for bettas such as tanks that are too small ect. I would love to see them move away from these lines. Otherwise, I would always recommend this store.

Product Quality
4/5
Shipping
4/5
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies AustraliaSend a private message

Thanks Allie! We're doing a review of our Betta tanks, all the small ones are being discontinued.

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Aquatic Supplies Australia

published

brought the Eheim 11w UV-C lamp from Aquatic Supplies Australia found it is used there are water marks on the lamp also the filament turned to white already and the label on the box showed it made in China, but on the lamp it showed made in Italy. return start 16/01/2022, until today 1/2/2022 with no solution, item in their PO Box waiting for collection but been told they only collect once a week.

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Product Quality
1/5
Shipping
1/5
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies AustraliaSend a private message
ThunderTiger
ThunderTiger

That’s funny you send the used product sold as new. Took three weeks for a return. you blamed Australia post, and blamed COVID , how negative are you.
I got time play this game with you.

Aquatic Supplies Australia
Aquatic S.Aquatic Supplies AustraliaSend a private message

Is that it? Disappointing after your previous piles of BS.

We’re at 9 submissions to Scamwatch and rising.

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Pet Shops

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Bill
BillSouth-Eastern Region, NSW

Perfect!!

published

No fuss, no mess, just good honest service and fast delivery. I highly recommend this company and will certainly deal with them again.
Very happy :)

Product Quality
5/5
Shipping
5/5
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies AustraliaSend a private message

Wow thank you so much!

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Excellent customer service and great products

published

Absolutely wonderful customer service, Simone was patient and had accurate knowledge of my product, she was incredibly helpful. I would highly recommend Aquatic Supplies Australia to anyone looking for quality products

Incentivised Review No
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies AustraliaSend a private message

Wow thank you Mel, much appreciated!

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Excellent Advice and Service

published

Simone went above and beyond assist identifying and sourcing a bulb for my tank. A soon as it arrived she emailed me to advise it was available. It arrive a day later well packaged and fitted perfectly. Sooo happy! Thanks Simone!

Product Quality
5/5
Shipping
5/5
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies AustraliaSend a private message

Thank you Tim!

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Keith C.
Keith C.Far West, NSW

Perfect product's

published

Excellent service, fast delivery, packaged well packed and products of high quality. Highly recommended for any one looking for aquarium products thank you aquatic supplies.

Product Quality
5/5
Shipping
5/5
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies AustraliaSend a private message

Thank you Keith!

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Excellent Service!!

published

Happy to buy from aquatic supplies, my order was delivered quickly, my items were very well packed. Great quality items and prices. I found their website easy to navigate. Awesome communication and delivery updates. Will definitely be buying from here again.

Product Quality
5/5
Shipping
5/5
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Pet Shops

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Lightlytoast
LightlytoastGreater Melbourne (Inner), VIC

What an amazing store

published

Plants I got posted to my house came over night, Very healthy and have settled in my tank perfectly with no issues.

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Product Quality
5/5
Shipping
5/5
Incentivised Review No
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Great Service

published

Happy to buy from Aquatic Supplies due to stocked items and promptness of delivery. Recommend anyone to purchase from this company.

Product Quality
5/5
Shipping
5/5
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Beverley
BeverleySydney, NSW
  • 3 reviews

Amazing Service

published

First time I have used this aquatic supplier and I believe it won't be the last. This is by far the fastest response and delivery with online ordering I have EVER had. Prices are believable and products are genuine as advertised. I live in close proximity to several pet and aquatic shops, but chose to buy online from this store for all the right reasons ... and I'm so glad that I did. Thank you

Product Quality
5/5
Shipping
5/5
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Pet Shops

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Robyn F.
Robyn F.Sydney, NSW

Great company.

published

Their quick response to my enquiries was great. Their website was easy to navigate. I would recommend them if looking for replacement parts for your tank.

Product Quality
5/5
Shipping
2/5
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 Rochelle
RochelleIllawarra, NSW
  • 3 reviews

Extremely happy.

published

I have made my second order through this site as I was extremely happy with my first. Fish love their new food, so far so good. Tank is looking good. Fast speedy delivery and great customer service. I can not wait for my new plants to come. I would highly recommend aquatic supplies.

Product Quality
5/5
Shipping
5/5
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies AustraliaSend a private message

Thank you!

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Could not be happier

published

Just placed my 2nd order as the first was everything that I needed and expected it to be. Delivery time was fantastic and very easy to track

Incentivised Review No
Return Claim MadeNo
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies AustraliaSend a private message

Thank you!

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Questions & Answers

phil
philasked

I am trying to purchase a replacement led light for my fluval 60 litre curved fish tank . I ordered a light a week ago but when it arrived I found I had ordered the wrong one . The tank was originally purchased from Petbarn But they are too useless to help with this . The length of the led one I have is 51.5 cm long .

2 answers
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies AustraliaSend a private message
phil
phil

Thank you .
Order number #1661679

Jan
Janasked

Hi I am looking for Atledtis PRO l LED aluminium hanger 90cm HR-901. Do you think you can help me to source ? Thank you

1 answer
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies AustraliaSend a private message

Hi Jan,

Please email our team at sales@aquaticsupplies.com.au for assistance.

Johnnie
Johnnieasked

Do you guys sell Splosht? Have bought it from a pet shop,but it’s a bit far to go. It’s great stuff. Thank you.

1 answer
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies AustraliaSend a private message

Get an answer from our members and Aquatic Supplies Australia representatives

Details

Features:

  • This online store mainly caters to aquatic animals, but also sells products for some other types of animals, such as birds, guinea pigs, and hamsters
  • Sells a wide variety of products for pets including food, medication, and accessories. Most products are aquatic-based, such as filtration, lighting, and decor for an aquarium
  • This store doesn’t sell live animals but offers a variety of small plants for purchase, which useful for decorating aquariums
  • ‘Fish Dollars Rewards Program’ rewards customers with points when they purchase at the store - customers can then redeem these points to secure a discount on a later purchase
  • An online store that only delivers to Australia and New Zealand

Points of praise:

  • With a wide-ranging variety of stock to choose from, many people were pleased to find specific items they couldn’t find anywhere else.
  • This store sells many delicate and fragile supplies, so customers were relieved to find that items arrived packaged neatly and carefully.
  • Many reviewers felt as though they received a bargain purchasing from this store, as products were of a high-quality yet competitively priced.
  • Supportive customer service went above and beyond to assist customers. One customer mentions accidentally paying two separate shipping fees, and the company without prompt emailed to inform her that they had refunded one of the fees.
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