??!
1 photo
Aquatic Supplies Australia

Aquatic Supplies Australia

4.9 from 109 reviews

Reviews

(102)
(3)
(1)
(1)
(2)
  • Product Quality
    4.9 (70)
  • Return Claim MadeYes (1) · No (72)
  • Shipping
    4.9 (56)


Telly

TellyIllawarra, NSW

  • Verified customer

Floating Betta Exercise Mirror

published

While ordering and paying for this product (Floating Betta Exercise Mirror) was easy through Aquatic Supplies Australia and delivery was quick, I was very disappointed in the product itself. I had it all of 5 minutes before it broke. I followed the instructions and rinsed it but the mirror broke off from the floating ball before I even got to use it so I was very disappointed. I messaged Aquatic Supplies Australia requesting a replacement or refund. They were very quick to get back to me and I was happy to accept a replacement. I was very happy with their quick response and for having the issue sorted. Thank you.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

K A.

K A.Darling Downs, QLD

  • 2 reviews

Impressive

published

Fast delivery and straight forward ordering system. Delighted to have received my item so quickly! Can't wait to set up my pond, I had not expected to receive my order so fast. Highly recommended.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thank you!


Kazzar

KazzarSouth East Queensland, QLD

  • 11 reviews

Excellent service, great prices, a+++

published

My preferred supplier now for sure. Very fast shipping, excellent communication, great prices. Highly recommend. Products on both occasions were in stock and packaged perfectly for postage. Easy, hassle free shopping with this company. A++++++

Shipping
Return Claim MadeNo
1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thank you!

Rhys

RhysPerth, WA

  • 4 reviews

These guys are setting the bar for others!

published

Good pricing and range of products, especially for replacement spares that are not as easy to source. Tho the prompt service these guys offer is insane, ordered Monday, arrived Wednesday on standard delivery prices and I'm in Perth, which is normal to receive anything up to two weeks after you order it from over East! Outstanding service. Thanks guys!

Return Claim MadeNo
1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Wow! Thanks Rhys!


Sean

SeanCanberra

  • 6 reviews

Cheap & Fast Delivery

published

Couldn't find the same product cheaper anywhere else on internet. And this company has a track record of delivery within 2-3 days of ordering. I expect I'll be back again

Product Quality
Shipping
Return Claim MadeNo
1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thanks Sean!


  • Verified customer

Excellent website with a wide range of products!

published

I stumbled upon this shop online looking for supplies for my reptile as our local stores doesn't have many products in this area. I will never buy from another place again! This website has all my reptile needs. I have purchased from this website twice now and couldn't be happier! The prices are cheaper than my local stockist and the range is excellent. The products always arrive in perfect shape and well before the delivery date is due. A courtesy email is always sent to me after my purchases to see if I'm happy which I really appreciate as well. I highly recommend this website!

Product Quality
Shipping
Return Claim MadeNo
1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thank you Christine.


CindyT

CindyTWheatbelt, WA

What a Great Company!

published

I have now bought from your company twice and I will definitely be back. Rapid delivery, even to rural Western Australia, well packaged, reasonable prices and a great range. The items I purchased were exactly as described and the follow-up email from Simone in sales was lovely.

Product Quality
Return Claim MadeNo
1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thank you Cindy! Merry Christmas to you & yours.


Stephen T.

Stephen T.Sussex Inlet

  • 2 reviews

Great online shop

published

I found their range of products are high quality and a very good description and pricing very competitive.Orders arrived on time even with the problems with the fires.
Definitely highly recommend.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thank you Stephen! Glad your order got to you before this new wave of smoke.


Outstanding service

published

A couple of weeks back, I ordered some assorted bits to get me out of trouble for the holidays. There was a slight delay with shipping. Dropped them an email to check on the delivery and got a response from Simone no more than 5 minutes later. She explained that the fires in Canberra were playing havoc with Australia Post and that she would keep me updated. She followed up with two emails ( out of hours) to keep me in the loop. Goods arrived only one day late. Given the damage being caused by these fires, Christmas and the extraordinary level of follow up service offered by the team at Aquatic Supplies
5 stars

Product Quality
Shipping
Return Claim MadeNo
Quin

QuinSydney, NSW

  • 2 reviews

Very bad

published

Very bad, took longer then said they would, parts were damaged and it just took forever. Very disappointed in quality of product better off going to your local aquarium rather then this and waste the money on derlivery thats takes longer then a week

Product Quality
Shipping
1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Wonderful

published

Wonderful variety ofpumps, sand, Decore, foods everything you will need for an Aquarium and Aquascaping!!! Very happy return customer and wonder friendly service when I needed help picking items for my Aquariums

Product Quality
Shipping
Return Claim MadeNo
1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thank you!


Maggie

MaggieSouth East Queensland, QLD

  • 2 reviews

Perfection in choice and service

published

I have made two orders and cannot fault the help from Simone and the wonderful service when I desperately needed a new Eheim Filter. I have found somewhere that I can order for my fish and receive quality products for an excellent price. I will be using Aquatic Supplies for all my needs in the future. I am 71 and would rather use my computer than trudge to my local aquarium only to find they don't have what I need. I am spreading the word, best way I know to create more business for you. Thank you.

Product Quality
Return Claim MadeNo
2 comments
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thank you Maggie, much appreciated!

Maggie
Maggie

You are so welcome.


Iona C

Iona CLaunceston, TAS

  • Verified customer

Aquatic Supplies is by far the best experience for a beginner.

published

When ordering from Aquatic Supplies, you are given in depth knowledge of what you are buying and great easy to find reviews on products. On the website it says orders before 1 pm are shipped the same day and I find even at a respectable time after 1 o'clock the same still goes. I don't live on the mainland and everything arrives next day which is beyond impressive. Not to mention the customer service is personal and incredible.

Product Quality
Return Claim MadeNo
1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Wow! Thank you Iona.


HeadHunter

HeadHunterSouth East Queensland, QLD

  • 2 reviews

Best Customer Service you can get

published

A big shout to Simone, who went above and beyond to help me. Can't thank you enough. And to top that off, i received the items 2 day later. I wish there was 10 star awards, cause you certainly deserve it. Well Done

Return Claim MadeNo
1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

WOW! Thank you!


Manda R.

Manda R.The Mallee, VIC

Shop here first!

published

I've ordered twice now from these guys and i couldn't be happier. I will be coming here first for all my replacement needs. The quality, price, and customer service are all second to none, i can't recommend them highly enough!

Product Quality
Shipping
Return Claim MadeNo
2 comments
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thank you Manda!

Manda R.
Manda R.

Thank YOU guys for providing such high quality business!

Emily

EmilySydney Surrounds, NSW

Amazing shop, always has what I need

published

Fantastic service, best prices for products, great range and always has what I'm after or at least close to what I need, would recommend to all my friends and family for all fish and reptile supplies

Product Quality
Shipping
Return Claim MadeNo
1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thanks Emily!


Glenn P.

Glenn P.Palmerston, NT

  • 2 reviews

Best Customer Service.

published

These guys truly are the best I've dealt with when it comes to online stores, and I shop online a lot.. Great service, great range of products and very fast shipping. Any issues and they go above and beyond to try and resolve. Highly recommend and will continue to buy from them.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thank you Glenn!


Anthony H

Anthony HSouth East Queensland, QLD

Pricing of their products

published

I live in metro brisbane and I get my items in 3 days and their prices for example a 500 ml bottle of a product is roughly the same price as a 250ml bottle the same brand as I can buy it retail from petbarn who are rip off merchants and Im sorry I didnt work it out earlier as I would have save quite a lot of money

Product Quality
Shipping
Return Claim MadeNo
1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thanks Anthony!


Sarah

SarahDarling Downs, QLD

  • 3 reviews

Amazing customer service

published

Website is easy to navigate and very factual making it easy to get the products I needed. Customer service via email is amazingly fast and staff very helpful, efficient and know their products. Highly recommended!

Product Quality
Shipping
Return Claim MadeNo
1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thanks Sarah!


Sarah

SarahHobart, TAS

Wonderful Customer Service

published

I have ordered twice through Aquatic Supplies Australia and am extremely impressed by their level of customer service, the quality and availability of products that I am looking for, and the fast shipping. Would absolutely recommend.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Thank you Sarah!


Page 1 of 6

Questions & Answers

Johnnie

Johnnieasked

Do you guys sell Splosht? Have bought it from a pet shop,but it’s a bit far to go. It’s great stuff. Thank you.

1 answer
Aquatic Supplies Australia
Aquatic S.Aquatic Supplies Australia

Hi Johnnie,

It is great stuff! We love it but unfortunately don’t sell it. You can buy online directly from the Splosht website.

Have a lovely day!

Aquatic Supplies


Get an answer from our members and Aquatic Supplies Australia representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.