Aramex Australia

Once again Aramex has been used by a company I purchased from who also throw or drop packages at your door without any regard of its contents. Companies should tell consumers which courier company they are using so that I do not purchase products from them if Aramex is used. If I could have left a zero review I would have. Show details

Unprofessional delivery service – Terrible delivery service through your parcels onto your porch. I don't care you don't even get updates on notifications when you're delivery is coming Show details

Proper delivery is too difficult – I caught on camera the laziness that is an Aramex delivery driver. Couldn’t even be arsed to go through the unlocked courtyard to put my package on the porch. Show details

Terrible, primarily because there is no way to get through and they don't follow through at all – **Just go to their depot, it's the only way to get your parcel** Like many others I have been floored by how inept Amarex has been with a recent parcel delivery. I understand Christmas time is a busy time of year for any postal service, but at no point did they follow through on getting my parcel to me. Firstly, they claim they attempted… Read more

delivery on Dec 19th at 8PM but did not leave a calling card nor any notice of when the delivery would be. My partner was definitely at home during this time.

Secondly, there is no easy way to get through to them. No one gets back to you with their chat portal, their contact form on their website also goes unanswered. I also could not order a redelivery as I had no calling number card. And when you call their number the call immediatly drops as the line is busy.

Eventually I realised if I kept on calling the 03 number I eventually would get through, after 55 attempts of this I got through to the pre-recorded message and left I was on hold. A further 45 minutes waiting there I eventually got on to someone. As I had no trust in them delivering my parcel I opted to pick it up from their depot. The lady on the phone told me I would need to wait up to 48 hours for confirmation that the parcel was ready for pick up. And, of course, that email never came. 4 days later I called again, same story, I was told I definitely hear back within 48 hours and my issue (i.e. my parcel seemingly being held hostage) had been forwarded up the line. Again, multiple days later I had heard nothing.

Eventually, on Jan 3rd, after starting to research what body of authority to complain to, I came across an review here sharing a similar story with all of the above about doing to the depot for collection with success. I did the same, it took about 15 minutes for them to find my parcel and I left. Ironically, not long after picking it up my online customer enquiry that I had sent on the Dec 21st that I never heard back from was closed due to picking up the parcel. Truly wild that they are allowed to operate.

Horrible service – The delivery guy called me downstairs and I thought he needed some help but instead he handed me over the large furniture and was in hurry‍‍. I asked him for help to atleast help me to take it to my unit, it’s unit 6 and on second floor. He told me he ll keep at unit 5 and then I can drag the product to my unit and I did. I dragged the product all… Read more

the way to my unit….WTH, he’s there for delivery and he’s ment to deliver the product at one’s door. I would like to give zero stars if there’s an option. I wouldn’t recommend❌.

Broken promises on delivery. The tracking is not worth using as the WA Depot simply will not deliver goods, even though the tracking says a time and date for delivery. Goods received into the WA Depot on 11th May, its now 21st May and still not delivered. Four wasted phone calls across the past four days. Show details

Received an email saying parcel would be delivered 14/5 and tracking showed on board for delivery. No delivery attempt was made.. parcel was magically back at the depot on 15/5 and absolutely zero updates. When I tried to contact their service to get an update because i'm away all of next week and won't be home to collect my package, I get no… Read more

reply after waiting 2+ hours. Businesses please stop using these terrible delivery services just because they are cheap, they customer service and actual ability to deliver packages are horrible and inconsistent. I have no idea when I can expect my parcel and have received zero updates!!

ordered a Devanti Food Dehydrator from a business in Melbourne , tracking number supplied showed the pickup time and depot received , then nothing , 10 days later still nothing , finally managed to get a phone contact number , after a 10 minute wait i was in contact with an asian guy who could hardly type or speak english . getting the info… Read more

across to him was a traumatic experience at best . follow up to the review , the item was delivered finally , 19 days after it was collected from the seller , what was the holdup ? if it was coming to FNQ where i live i could understand because anything coming here gets transferred between 3 different couriers who service the regional areas , but this didn't , it went to Dalby Just west of Brisbane , ultimately it arrived in good condition ( the packaging is excellent from the seller ) but Aramex ? you need a company operations restructure , starting from the top down .

It took 15 days to receive my parcel. Following tracking told me it was almost here then delayed I messaged a few times with no answer.As frustrating as.I ordered this in plenty of time for my Grandbabies birthday with an estimated delivery in plenty of time but then 15 days what a joke.When the parcel came it was left beside my mailbox looked… Read more

like it had been kicked over the front fence box torn and product hanging out.I will be advising my family and friends to stay clear of ARAMEX.All in all a awful experience.

Extremely disappointing experience with the Aramex courier servicing the Lane Cove / Macquarie Park area. Twice in the past week, I received notifications claiming delivery attempts were unsuccessful because “no one was home to sign for the parcel”. This was completely false. On both occasions, I was home the entire morning specifically waiting… Read more

for the deliveries, yet no one made contact and I still received missed delivery notifications.

I have motion activated CCTV covering my front door, intercom, and street frontage. No motion events were triggered during the claimed delivery attempt windows, and no delivery vehicle approached the property at all.

To make matters worse, when I later attended the collection point to retrieve one of the “missed delivery” parcels myself, I encountered the courier unloading a van full of parcels directly at the depot, which honestly made me question whether any genuine delivery attempts had been made at all.

I have also previously experienced uncomfortable and inappropriate interactions from this same courier throughout the past year, including invasive personal questions unrelated to parcel delivery.

The repeated negative experiences with the same courier have left me extremely disappointed and uncomfortable.

After contacting Aramex and requesting delivery of the parcel, I was then asked to pay a redelivery fee despite the fact that no actual delivery attempt had been made in the first place. A courier service was already paid for, yet the service itself was never properly carried out??

I expect far better accountability and professionalism from a courier company.

Hopefully this review reaches others experiencing similar issues and encourages Aramex management to properly investigate the handling of undelivered parcels in this area.

Another quality delivery by Aramex You've got to admire the consistency. They never surprise and always disappoint Show details

How is this company still running? They have broken 2 items of mine and I always dread when I realise they will be delivering my parcels. I have watched them throw parcels across the van while searching for the correct ones. The whole country should boycott them! Show details

Aramex is terrible. Despite clearly showing the address, they have continually delivered to the wrong address. When I say it hasn’t been delivered they claim it was and tell me to look at proof of delivery. The mailbox they have photographed isn’t mine, nor do I have access to it. The delivery labels printed by the company have incorrect details… Read more

not the address supplied. I have now lost 3 items all due to their negligence and disinterest in helping.