Sound Fishy and Unprofessional... BEWARE & STAY AWAY
Tried to call and emailed many times to ask for a quote and no single response. Are they still in business or what! Later tried again and at last someone picked up the phone but then complaint he couldn't hear me and hang up. Glad to read all these reviews. I shouldn't waste time to ring them. RUN AWAY FROM THIS ONE.
Do not use this service!
We are selling a property in Melbourne and a potential buyer used Archicentre for their building and pest inspection. The building report contained false and misleading information, which included a major structural defect, and an unsubstantiated statement of an illegal building (when our building was undertaken by a qualified builder, backed by the necessary building and council inspections and certificates at the time of building). This report contained numerous false, inaccurate, exaggerated, and subjective comments that bear little or no re...lation to fact, and are contradicted by the section 32 report for the property. It also recommended the installation of fire alarms, which have been in place since the building was completed and are clearly visible. End result - the purchaser withdrew following exchange of contracts. Of particular concern is on leaving our property, the architect informed our real estate agent that there were no problems with the building. We have since received a building report from a reputable company which states that our building has no major structural defects and is in fact is in "above average" condition for its age (10 years). It appears from reading the report that the purpose of Archicentre building reports is to maximise the opportunity for additional revenue from clients by assisting them to remedy defects. Beware - do not use this service! the building inspectors are not builders, they are architects, and of particular interest is an ASIC communication of 15/7/19, which states the company is "In Liquidation".
We engaged Archicentre for a building inspection for a property that we have subsequently purchased. The architect conducted a very thorough inspection of the property and found numerous issues we were not aware of, which resulted in us being able to negotiate the purchase price significantly. Thanks Archicentre!
- Verified customer
Design report worthless
We recently ordered a design report through Archicentre. The Architect came to the house took a look around and measured the rooms etc. Four weeks later came up with a design that was so far removed what we asked for. We have wasted $2700.00 on this process. We have only had good experiences with Archicentre in the past but this time we have been left very disappointed.
Archicentre Cost Guide 2017 unrealistically low - beware!
Relying on resources like Archicentre's cost guide, we were lulled in to the belief that we could do a modest, minimally specced, double story addition (about 5 x 8m below and 4 x 8.5m above) within our budget of $4000 / m2. Adding Archicentre maximum recommendations for a kitchen, bathrooms and euro laundry, we were still within budget. So nearly two years and $50,000 down the track (architect, planning, engineering) we finally went to tender and 4 different builders have came back at $8,000/m2, $10,000/m2 if wet areas included.
Misleading and waste of money
They reviewed a house I subsequently purchased. Report stated good condition about $10k of minor repairs.
subsequently I find major repairs and have spent well over $100k and still going. Problems include serious water leaks damp windows missing stumps and foundations etc etc.
Do not know who to recommend but not these people.
False and Misleading
Totally concur with reviews by nrd4 and mrh in this forum - I too am selling a property and a potential buyer used Archicentre for their building and Pest inspection. Massively overpriced service from the Buyers perspective, and the report contained false and misleading information, including unsubstantiated accusations of illegal building (when my renovation works were undertaken by qualified builders backed by the necessary building and council inspections and certificates). Numerous false, inaccurate, exaggerated, and subjective comments th...at bear little or no relation to fact, and are actually contradicted by elements of the properties section 32 report. End result - the buyer withdrew and Archicentre make a cool $1500 for a couple hours 'work' and no ongoing liability! seems best result for Archicentre on a building inspection is for the buyer to rescind - they take their money and run. Buyers and Sellers Beware - do not use this service!
Overpriced, poor service & no people skills
Worst experience with an architect yet. Highly overpriced cookie cutter service (design feasibility report) that offers very little value.
Appointed architect did not follow our brief and delivered a sketch design focussing on his "design ideals" rather than on what we wanted, after weeks of waiting. His design did not even include half the rooms we specified as he assumed we could not afford them without even asking us. And this was after we briefed Archicentre that we did not have a budget and were flexible! Complaints raised inadequately a...
Not a rose whether a rose by another name.
So Archicentre goes into voluntary liquidation. Conveniently Sept 2016 a few days before a 2nd
VCAT hearing, obviously cancelled as now I'm litigating against the insurers. But the owners haven't gone into bankruptcy have they? So you an architect have bought the 'good name. Changing it to Archicentre Australia.
GOOD NAME..a failed building inspection on a prepurchase Feb 2015 ..roof leaking in multiple places and the floors and other areas totally termite damaged. Scope of works $285,000 to rectify. Plus costs. My home is uninhabitable so I...
Rude and Superior
Any person looking for a builder or buildingg review stay the hell away from these guys. They charge you an arm and a leg, rub it in your face that they're smarter than you when it comes to building and phone service team have ZERO people skills.
Terrible. Would give them a 0 if I could.
Very poor service, inaccurate and false
I am the seller of a renovated home that is nearing completion. The house has been advertised for sale prior to completion so that prospective purchasers could save on some stamp duty. The house was inspected and a report given. claims were made including, excessive moisture under the subfloor, an interesting claim given the inspector did not venture under the house. excessive moisture under the deck, well ummm der decks are meant to be permeable and water then seeps naturally into the soil. Claim that the roof is dirty, i dont get how that is ...a fault, it has just been installed. Claims that the building was done illegally, when in fact building permits were in granted as is building insurance. Claims that water is running from neighbor yet nowhere is it visible. Claims that the roofing material was sourced from china, when the plumbing certificate clearly states made in Australia and the appropriate standard. As a result of misinformation the purchasers decided to rescid. i know that archcenter are paid to find faults how about doing it with accuracy and integrity.
We were buying a house and I remember specifically asking to check for asbestos and damp.
Not long after we bought house had to have major work done on bathroom there was a leak that had been occuring for a long time. We turned out to have an asbestos gas unit in our hall closet. Major fail archicentre.
Don't use them.
I agree with all the negative reviews. The company takes no responsibility and have no interest in discussing something when it goes wrong. Don't use them!
I used Archicentre in December for pest and building reports, [name removed] was very helpful and did everything to make sure I was happy.
Extremely thorough pre purchase inspection.
I engaged Archicentre to look at a property that I intended to bid for at auction. The inspector was extremely knowledgeable and experienced in his suggestions (some cracking and moisture penetration along one wall), and narrated a good story as to how that would likely affect the timber structure in the future, and the likely costs involved. I understand that he cant specify exact costs because that involves obtaining several quotes from different builders, and each builder does things slightly differently using different products etc, but his...estimates were pretty close. I later engaged him to do a feasibility study for an extension on the house, which required council permits and the like, and I found the cost and results to be more than reasonable. He fitted me in with his other clients over the next few weeks, and we are now shopping for a builder to carry out the work. R.Difram. Melbourne East.
Waste Of Money And Time, Now With A Serious Structural Fault To Rectify
The inspector failed to detect bowed load bearing wall of garage as a result of excessive retained soil around the perimeter and wall being only 2 bricks wide (breach of code), clearly visible at time of inspection (2 engineers picked it up within minutes). Now facing $50k+ in repairs which will not add any capital improvement but will hopefully stop our bedroom (above the garage) from collapsing. Seeking legal advice as it is a disgrace. Archicentre when contacted indicated extreme weather conditions were likely responsible, however they failed to acknowledge the breach of building code. Next time we will employ structural engineers. Do not go near this company!!
Very helpful inspection
I have had a lot of cracking in my house, I had an architect from archicentre come out and do an inspection. He was very professional and knowledgable. I would recommend archicentre for all structural inspections if you really want answers.
Very disappointing and inaccurate report
I am the owner of a property which is for sale, a prospective buyer asked for a property inspection prior to making an offer. They engaged the services of Archicentre. The inspector stated to his client that there was major structural problems with part of the building which would require very expensive repairs. The inspector quoted that the work would cost around $100,000.oo to repair.
As a result of this report I engaged an HIA registered builder to give me a quote to fix these reported problems. I am glad I did, amazingly he could not f...ind or see the identified problems stated by Archicentre. He did find one problem which he quoted at approx. $1200.00. I am not impressed with this company as they have caused a lot of unnecessary worry and sleepless nights. Be wary read the comments by many others and make your own decision.
Our experience with Archicentre was largely a waste of money. Shop around with local architects - most will spend a couple of hours chatting with you on site for free and you can choose one that really "gets" what you want to achieve. We engaged Archicentre to provide an initial consult then concept sketches. The architect assigned to us was a nice enough fellow. His sketches, however, were two weeks overdue when he admitted that he hadn't even started on the concepts yet. A few days later we received a set of sketches that were in many instanc...es unresolved and contrary to our discussions. We pressed the fellow to spend more time thinking about his ideas (one example: kitchen cabinets that overlapped a window). He agreed to meet with us to explain his (boring, pedestrian and unresolved) ideas but charged us $150 cash to ask a question about extending a bedroom wall because we had not raised the issue previously. His proposal and costing to develop working drawings for us was unusually prompt, significantly more expensive than he'd suggested in his original meeting with us, and included an extra $1000 to resolve the concept sketches - that's on top of the approx. $3000 already paid to Archicentre. Long story short, while it took the Archicentre fellow 2.5 weeks to respond to our questions about his quote, we met with numerous local architects and have selected one whose pricing is good, promptness excellent and professionalism to a high standard - all the things which Archicentre was not. We are disappointed to say that we do not recommend Archicentre services.
Don't waste your money and don't bother complaining
We engaged Archicentre to perform both a building and pest inspection on a property we were considering buying, and paid over $1000 to do so. After the encouraging and positive feedback we received, we bought the house. Over the course of the next 2 years, and within the first few weeks following settlement and moving in, we discovered numerous significant faults with our home. These issues varied from a leaking roof (10 or more leaks), blocked drains (concrete wash), power points without wiring behind them, incorrectly installed electrical equ...ipment and hydronic heating, superficially patched plasterwork, incorrectly installed skylights, inadequate and poorly designed roof drainage, hazardously slippery floor tiles (one family member has smashed their face and needed emergency dental work), inadequate hot water to the rear of the property, hazardous material dumped in the soil, a family of possums living in the roof, and more. We approached Archicentre on numerous occasions and they were NOT interested in our experience. Archicentre were only interested in covering their backs. Our advice is to ask friends who are builders or architects to have a look for you. Don't use Archicentre. They are worse than useless. Nothing. Can I give them half a star? Everything - see above
Questions & Answers
Has anyone taken legal action against Archicentre for failing to adequately conduct their inspections and resulting in purchasing a property with MAJOR issues?
I don't know, but I wish someone would.
Please note my issue was a design service not an inspection service (Note, I did get a full refund, after a detailed written Complaint).
But I've also heard many complaints about this too.
Please note that Archicentre are now trading under Ask an Architect,
so be careful not to get sucked in with the new name, the same people
are behind the name.
I wouldn't advise anyone to take legal action against Archicentre. As a company, they have covered themselves legally extremely well - probably the only place they actually work hard :(((( Their customer service is appalling and almost negligible. Don't expect any empathy from them when things go wrong as you will be sorely disappointed!!!!! When we had to get our inspection re-done through other inspectors (due to the shoddy service they provided on the basis of which we bought a property) we have been told that Archicentre is a repeat offender and they have heard a lot of complaints against the company. If there is any suggestion I could give a prospective buyer, it would be to do their research and get a reputable inspection company to do the job and not Archicentre or Ask an Architect as they are now called. We have been badly burnt and would wish no one has to go through the same agony as we did.
Yes they went into voluntary liquidation a few days before my 2nd VCAT heaing. That means the proprietors aren't necessarily bankrupt and can move on with thei finances intact. You are left litigating against insurers. They don't mediate and you are up for $100,000 excess.
My buiding pest inspection was pathetic
..roof lesked, floors termite damaged with home inhabitable..all my yrs of hard work down the gurgular whilst Mr/ Mrs Archicentre sip their Dom Peridot
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