Arcline by RACV

Received a competitve quote from Arcline by RACV and asked them in writing to proceed. I have never heard back and that was nearly 12 months ago. Don't provide quotes if you are not prepared to honour them!!! Show details

We've been with Arcline by RACV Electricity for over 12 months now, and I had recommended to many people during that time. Now suddenly in one go they have increased their Daily Access Fee by nearly 60%, and reduced their Solar Feedback rate by… Read more

80-90%. What ever happened to CPI increases of 2% or 3% ??? Now they are just like any of the others. Their saving grace is that their Call Centre is based in Australia, though I did call yesterday and received silence to my questions. I guess designed to frustrate the customer into giving up and hanging up.

Just signed up with ARCLINE for electricity and gas, their rates are so much better than other providers and I spoke to Jeremy who was very professional and made the transfer process very easy. Show details ·  1

give 4 star dont know as yet join 30 minutes ago 30/sept 2025 read the reviews looks great leaving the one the worse big companies energy australia over charge us twice now so hope Arcline go better for us and save money I know prices gone up but im sure we get a bill not 2 bills one day and next day another one as they did to us energy australia and a $640 gas bill wow so go well I give a 5 star next Show details ·  1

If you are an RACV member then I highly recommend Arcline by RACV for your retail energy provider. I am a current account holder for electricity for my current address and I have signed up again today for my next property for electricity and Gas. Ambroscia was a fantastic customer service representative who expertly helped me with my requirements. A big thank you to her for her assistance. Show details ·  1

On the 5 August 2025 I confirmed in writing to Arcline by RACV to proceed with their written quote regarding gas supply to my home. It is now 7 December 2025 and I have not heard anything from this company. Why do companies provide quotes and when given the go ahead to proceed, you hear nothing back from them. DO NOT USE THIS COMPANY AS THEY ARE NOT TRUSTWORTHY AND WASTE YOUR TIME.

Went to change electricity providers today (30/6/2025) to Arcline by RACV. I read the information on their website and it looked really good. It says that their electricity offer is 18% below the VDO and that if you stay with them for 3 months, then you get an further 8% off the VDO price. It also says later in their offer, that if you stay for… Read more

3 months, then you get a $150 bill credit with them. Their FIT is also good at the moment, and that's why I rang them to change, BUT I DIDN'T CHANGE. After speaking with their customer service person (who was great and very helpful), I found out the following: The 8% reduction is in fact the $150 bill credit being offered further down on their web page - NOT in addition to; The 8% (or their $150 bill credit) is only for the first year and then you get neither the 8% reduction or the $150 credit from there on. To me, that is misleading. The customer service person stated that Arcline management have had a number of complaints about this issue but have done nothing about it at this stage. Arcline, or RACV, you need to fix that misleading information on your website before your brand is tarnished and people mistrust your offers.

I changed over to Arcline Energy because of its great rates. Switching over took over one month and when the change happened, they connected the wrong meter, despite giving them the correct nmi number and address. They then charged me connection fees for the connection of the wrong meter. It took multiple emails and phonecalls to get this… Read more

reimbursed.

I just received another invoice for connection fees for last month, while using 0 kwh (because I was still connected to the previous energy provider on the correct nmi).

The price might be good, but the systems they have in place are rubbish and it seems communication within the business is absent.

Stay away from this business, it seems they use RACVs good reputation to sell a cheap product, with terrible support and a broken admin system.

Switching my gas and electricity from Sumo to Arcline by RACV 16 months ago, I can honestly say I’ve been more than pleased with their pricing, overall costs, and the service provided. The transition was smooth, and since then everything has been reliable and hassle-free. It’s been a great decision and one I’m very happy with. There may be other… Read more

companies out there with better rates or special offers but you pretty much know what you are going to be getting with Arcline by RACV. Zero issues and good honest reliable service.

Good company, good rates. I am happy with it. Much more cheaper supply fee than the others. To get $50 credit to your account do this: “When asked 'How did you hear about us', select 'Friend' and provide my account number 9158129.”… Show details ·  1

I called Arcline by RACV and spoke with Jeremy M. He was lovely to speak and deal with, and very efficient in processing my credit. Sorry to be transferring from Arcline by RACV but these days you have to shift to whomever provides the best competitive electricity pricing. Show details ·  1

very happy with the service, you can get the $50 off on your next bill if you use the link below https://energylocals.cmail19.com/t/n/j-l-99aedf4a613811f0b66a4ce4892ae3fe-l-r-r-l/ Show details ·  1

This is my second place that I have connected my electricity with Arcline and has been a positive experience. Whilst I couldn't connect to electricity over the phone, Hiroshi has maintained communication through email which I appreciate due other commitments such as work. When I sent through the information needed through Arcline, Hiroshi gave me… Read more

a call back quickly to get me connected.

All of these done without fuss - exceptional customer service.

Fantastic rates and they have an Australian based service team, which alone is motivation to sign up with them. Excellent customer service - I highly recommend them! Show details ·  1

Switching to Arcline by RACV was simple, hassle-free and quick. Jeremy responded clearly and concisely to the questions I had and ensured I was comfortable with the process. Show details ·  1

Cassadee from energy provider Arcline helped me transfer from my old energy provider to Arcline by RACV. Cassadees customer service was exceptional, her knowledge of the product and her ability to answer all of my concerns gave me the confidence to immediately agree to transfer. Thanks Cassadee. Show details

I moved to Arcline a few months ago, it's the best thing I ever did. I was talking to a lovely lady 'Patrice' her customer service was above & beyond. Thank you Patrice. I would advise any one to compare prices with Arcline by RACV. You will be surprised with the pricing. And best of all they are an Australian company based in Australia. Now that's a bonus. Show details

Hiroshi at Arcline by RACV just helped me sign up for their home electricity plan, it was a quick and easy process and I was happy with both the plan and the friendly and knowledgable customer service. The plan had good pricing and a way better feed in tariff for my solar than I was getting from my previous energy retailer. Show details ·  1

Cassadee was very friendly and helpful. She helped me to go through the process of getting connected and explained the offer well. I am getting connected to a new house so it has happened yet but customer service and the the rates seem good so far. Show details ·  1

Patrice was very helpful today she took the time to clearly explain the terms and conditions she did her job really well spoke with a lot of confidence absolutely happy with her lovely speaking with her Trish Clements Show details ·  1

I spoke with Patrice to make enquiries regarding changing my gas account to Arcline. She was extremely helpful, explaining everything very clearly. As a result of this call I have transferred my gas account to Arcline. Show details ·  1

I was somewhat surprised that their helpline is local. The lady that I spoke with was pleasant, helpful and efficient. I must say that my experience with this company has been enjoyable: I know, who would've thunk it! I would have attached a proof of purchase but I can't work out how to do it. Show details ·  1

Just switch to this company as they are way cheaper electricity than my previous supplier. Their solar rebates are also higher. Cassadee was very professional in the set-up process, which only took 5-10 minutes. Show details ·  1

Great Service – I had a query regarding a small discrepancy in my electricity account and Hiroshi went through it and sorted it out. Although it was a very small amount, she was very professional and friendly and fixed the problem promptly. Show details ·  1

Great LOCAL customer service team – Just switched over to Arcline to better take advantage of our new solar system. Haven't had an opportunity to look to closely at the results as yet but the numbers all seem good. I was surprised by a customer service call that was answered by a young lady by the name of Rose, she was very helpful & helped me resolve my query quickly & easily. So… Read more ·  1

refreshing to deal with a local call center based in Australia & staffed by locals, good start for me & hoping for big things.

Very Happy with change to aRCLINE – Having changed to Arcline in August 2024, after a less than wondrous 12 month experience with a VPP from our Solar Battery company, we have found Arcline to be well priced and has excellent staff. Jessica was amazing on phone assistance this week while negotiating the change to a new and better rate. Song was then very efficient in conforming… Read more ·  1

then change. Thoroughly recommend Arcline, especially to RACV members who receive a $100 credit when signing up.

So far so good, and great service – Spoke with Ash looking to confirm if electricity and gas prices are as good as they appear. It seems so, though with complicated discounts the jury is out on that until I see first bill. Stand by for an updated review on the transition process, pricing and access to monitor usage but for this review I couldn’t fault Ash’s service levels. Her polite and patient way helped make the process fairly painless and it seemed shorter than it was. Show details ·  5

Support with forms – Need help with a concession form. Ash from support understood and took the form details over the phone. Grateful to her for this support and understanding. Thank you Ashley. Very simpatico! Show details ·  1

arcline Gas and electricity – had to change my credit card details .I spoke with Denish who was Show details