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96 reviews
5 leanne s.  · Great customer service from start to completion of job. Would definitely book for future works.
5 SLA  · Quick, prompt and professional service. All the staff are friendly and polite.
5 Mart  · Very efficient quotation and acceptance process. Installation of new oven was done very effectively and without fuss. Well done ARK.
5 Donna M  · fixed my dishwasher hose highly recommend this company would use again
5 Annette  · Noah fixed the element in my oven within 24 hours of my booking Ark to help me. Great service . On time. Pleasant . Local. No dramas. Annette
5 Sue H  · The service to our dishwasher was prompt and Aaron the technician was very polite: wouldn’t hesitate to to use again : Thank you

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Bronwyn
BronwynNSW5 posts
 

Whether to replace or repair - ARK made the choice easy – We have a 15 year old Ilve free standing oven and cooktop, which was kaput. To replace, it like for new, around $6,000. Thanks to ARC, we have a brand new oven for $650. New oven timer, seals, and hinges. I like their detailed invoicing. BTW we were charged 15 minutes for the clock to be installed, and I know the technician was at our home… Read more

longer. The technicians are professional and courteous. I love the 20 minutes heads up on arrival. BTW another quote was around $900.00 and that was without replacing the oven timer. I have broken down the costs, and parts alone cost around $400 (retail). This business is really aiming for long time customer support. They have ours. (Haven't attached invoices as they include personal details).

Positive reviews

BILL
BILLNSW2 posts
 

Booked me in quick, next day, gave me 3 hour window for when the tech would arrive, got a call ,20 min before to let me know he was on his way. Fixed my washing machine in under an hour. Price was very reasonable. Highly recommend this company.

Nick R.
Nick R.NSW
 

Excellent Service. Had a difficult to diagnose issue with Our Dishwasher. The team at Ark were responsive and communicated effectively and honestly through the whole process. Highly recommended.

Pam
Pam3 posts
 

This was for a Bosch dishwasher – This company would have to be the best company I have ever had dealings with communication and punctuality was fantastic Noah new his business and the price was very reasonable

Negative reviews

Sue S
Sue SNSW4 posts
 

Awful. Don't use them. 1. Left the appliance in WORSE condition than when they arrived. Only one of the two dishdrawers was not working when they arrived to make the 'repair'. When they left, BOTH dishdrawers were not working. 2 Technician had NO IDEA how to address the fault. He was actually googling how to fix it and told me "It could be THIS,… Read more

or it could be THAT, or it COULD BE SOMETHING ELSE. Let's try fixing THIS first and see how it goes" "I'll come back in a few days when I get the part" 3. Didn't arrive when they promised they would 4. Refused to give me their manager's details (name, address)

Think twice about using them

I assume the good reviews are bogus

Ark Appliance Repairs
Ark Appliance Repairs    

Hi Sue Thanks for your feedback. We did… Read more

Alex
AlexNSW2 posts
 

Overcharged for visit, technician was dodgy – Technician was dodgy about the charge. He was on premises for no longer than 10 minutes to take one look at the machine and tell me the motherboard needed replacing. He charged for half an hour even though charges were in 15 minute increments. He also did his best at this time to avoid any eye contact with me and concealed the pay machine’s display. Not trustworthy, would not use again.

Ark Appliance Repairs
Ark Appliance Repairs    

Hi Alex, Sorry to hear you were unhappy… Read more

Rosemary Lee
Rosemary LeeNSW
 

Do NOT Use under any circumstances to repair your washing machine – I booked Ark who gave me assurances their repair person would be able to correctly diagnose my washing machine and repair it. You could hear water going into my machine but it was not going into the drum. You could hear the motor going. Their repair person showed up turned on my machine at the wall and pressed the buttons on the front panel then… Read more

packed up and told me the motor was stuffed and that it was not worth repair my machine that I should get a new one. As I could not see how this could eliminate all possibilities I decided to get a second opinon unfortunately that second opinon also failed however the third person called to look at my machine discovered it was a lose connection behind the control panel about $30 repair. My machine is now working. He did have to remove, as I suspected the top panel, back panel and front panel to find the cause. I went to Ark requesting a full refund they refused despite the guarantee on their website and have stood beside the workmanship I experienced and the diagnosis. If I had listend to Ark I would have ended up replacing an easily and cheaply repairable washing machine. I was astounded they stood beside this standard of service and clearly faulty diagnosis. I could not see how the motor was stuffed when you could hear it working?

I wanted to give them no stars but you are forced by this system to give them a star please do not use them because by standing by the service they are providing all consumers are at risk.

Ark Appliance Repairs
Ark Appliance Repairs    

Hi Rosemary, Sorry to hear you were… Read more

Recent reviews

Judy P
Judy PNSW
 

Liam arrived on time, was polite and quickly found the problem!! Organised quotations on the spot ! Don't believe half the bad reviews on website, think they are just jealous people who don't give as good service and try to put people down. Congratulations , and I hope all your service people are equally as polite and knowledgeable as Liam.

toni
toni2 posts
 

A big thankyou to Liam from Ark Appliance Repair he just repaired my Ilve Stove he was highly efficient professional and very clean would definitely have him back again highly recommend!!

David
David2 posts
  Verified

Excellent service – I was very happy with the advice and service received from Liam. He was on time, Lucy gave me a good estimate of time to expect and quickly our freezer problem was found. Would definitely recommend Ark and the team

Francois
FrancoisNSW
 

Great service – Great fast service and great price. Highly recommend to anyone in the area

Kerry
KerryNSW
 

Response time – Very impressed with response time it took. Pierre was fantastic & I would highly recommend.

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Sharyn
Sharyn
 

Easy reliable service – Ability to book online is excellent, reliable, efficient, well priced

gloria branson
gloria branson2 posts
  Fair Incentive

Stove repair – Noah and Lucy were very helpful at all times . Noah arrived on time, did not waste time and is most helpful. Show reply

Disappointed
DisappointedNSW
 

Awesome service – Noah was extremely fast to identify the fault with the oven. Quick clean service, cheers

Katie
Katie
 

Excellent service – I am very happy with the service i received, didn't waste time, knew what the problem was with my dishwasher within 5 min and fixed it within 10, fast and hassle free service, i think the price is fair also. Would definitely recommend.

Tom
Tom
  Fair Incentive

Highly professional – Fast service. Noah assessed the problem correctly and quickly. Repair was also efficiently completed. Highly recommended.

Michael
MichaelNSW3 posts
 

Cheaper and faster – Much cheaper than their competitors. The tech came the following day, and on time. Highly recommend this company.

Lyn E.
Lyn E.NSW2 posts
  Fair Incentive Verified

I can highly recommend Ark Appliances for all repairs of appliances – I can recommend Noah from Ark Appliances, the service was prompt and efficient. A time frame was given, and a message giving the precise time of arrival came just in advance , it was correct to the minute - very impressed! The actual repair work was done efficiently, spare parts required delivered within a day and installed soon after. The cost of repair was very reasonable, saving us $1200 on the new machine we were considering.

Michael
MichaelNSW
  Fair Incentive

Great service – Great service, diagnosed the problem with our fridge quickly and it was fixed at a reasonable price. Noah was friendly and professional and was very efficient. I would recommend this service.

Justyna K.
Justyna K.NSW4 posts
 

Quick and efficient – I called Ark Appliance Repairs to fix my electric oven after it broke one day before Good Friday. Noah provided an estimate quote over the phone and arrived on time later on that day. He was polite and professional. The oven was repaired just in time for Easter. I highly recommend Ark Appliance Repairs. I’ll definitely use their services again in future.

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Hanna
Hanna
  Fair Incentive

Quick and honest – Man who came was honest and he found problem very quickly and offered two options to get it fixed. He also charged us per minute not a quarter of an hour. Very happy with the service.

Dimi
Dimi
  Fair Incentive

Dishwasher Repair – The service from Noah of Ark Appliance Repairs was awesome - from the time I called to the time he finished the repair everything just ran smoothly. Quality and efficient service by the team.

Hilary
HilaryNSW
  Fair Incentive

Brilliant service! – I was referred to Ark Appliance Repairs by my electrician. I have received brilliant service & amazing communication with Ark Appliance Repairs. Thanks so much for being on time, repairing my oven quickly & efficiently!

Chris
ChrisNSW
  Fair Incentive

Perfectionists Well Done – Excellent Service at reasonable cost, very professional attitude timely service and well equipped to solve any issues raised very advanced and technical. Will use services again and again in future.

Jenny
Jenny
  Fair Incentive

Excellent service – Service was exactly what I wanted. Fast efficient and knowledgeable! Technician obviously knew my product and wasted no time identifying problem and fixing my stove. He also fixed an additional problem immediately. I will definitely be using this service again!

Heather
Heather3 posts
 

Great Service – My oven fan was very noisy and fridge light blown, after contacting ARK appliance repair by online bookings it was quickly answered. Efficient and quick service. Noah was professional and reasonably priced.

Robyn
Robyn
 

Professional Operator – Trouble with my oven and clothes dryer. Noah returned my call within about fifteen minutes. Now that's a first! He came when he said he would! and was very thorough and honest. He offers an excellent and professional service. My repairs were done within days. What more could you ask for? Highly recommend Noah from the Ark Appliance Repairs.

katie_park
katie_parkNSW7 posts
 

HIghly recommend – I contacted Ark about a dishwasher repair and they were able to come out the next morning. Great communication throughout and they contacted me just before arriving. Pierre was polite, professional and got straight on the job. I would highly recommend using this company. I was a bit nervous when Noah didn't turn up as all reviews were about him… Read more

but I have no hesitation in recommending Pierre. Chargers were upfront, transparent and price was more then reasonable.

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