Arlo Australia

Worst customer service ever experienced. Very obviously overseas based, put through to 5 people (at time of writing) all asking the same thing - a 2 min review of the current conversation then you're pushed through to another person. Been online with them for 40 minutes now and going in circles. Pity, because the product is quite good. Show details

Initial setup ok, but ongoing issues from then, minimal battery life and updates every time you do charge. Then would not charge, nightmare maybe got 6 months out of the system and then the pain of running was too much. No help from customer care, would never buy again. Show details

I used their cameras all around my house whilst I was away a lot four years ago. I'm going to be in a similar situation in the coming months so I started charging up the cameras. It was a little complicated with new wifi, new mobile, new computer, cameras completely flat and out of date software. I called to order new chargers and cables and the… Read more

lady asked me what was wrong with the ones I had. I said they look okay but they are old and I explained what I was trying to do. Instead the lovely Aliyah talked me through the whole proces and we updated one camera. She was happy to do the other ones with me but they weren't charged yet. However, I had jotted down the steps and now I am doing the remaining six myself. Extemely kind customer service. The cameras themselves provide great quality video and audio, even further away in the backyard. I bought them four years ago at Bunnings. Thank you Aliyah and Arlo!

5 star – Easy to set up and connect to wireless Easy app to use To many people on here who can't read instructions ,the problems aren't with arlo, but with people stupidity on setting them up, 3 cameras at under $400 dollars you can't go wrong Only one account to run and view multi cameras don't know why people say you can't $12 a month is not expensive to record all your footage Very good quality

Good support – I contacted them because I was annoyed that it seemed there was no ability to record video from a video doorbell without subscription. The first contact was with a chatbot, he was brief l hyperactive and very annoying, it didn't take long to chat to a real person and they sorted out my issue with a lot of patience, considering I already was feeling annoyed. Show details

I find these cameras are not worth the frustration they create. It could be the software that causes continues problems? However the product needs to work when I want it to work. It doesn’t. Show details

The devices work but. This is also my review on the app store. motion detection is cr#p, stop annoying me with an ad to say join a plan. if I wanted a cr#p device that I need a plan to work with I would of bought ring. but eufy is now the way to go. will never buy arlo again since the constant push to pay for plan. Remember guys you were free.… Read more

edit. why the hell did you remove schedule time monitoring? so we have to pay. your company is now become a scam.

I have 3 arlo security cameras that have been working fine till I went to turn one off as hubby was busy near it. Getting on the app said cameras are not connected. After all efforts I contacted arlo help line . They stated an arlo camera has an end of life of 4 years . And they just shut down with no warning .I was told I had to replace all… Read more

cameras. I tried to restart my arlo main station once I turned it off it shut down and wouldn't restart. Arlo are just greedy and want me to replace and join their plans. Look like I will never be the owner of another Arlo as there was nothing wrong with the ones I had .

The service is total cr#p from Arlo because you can't buy any of there Arlo Pro 6Gen replaceable batteries anywhere in Adelaide, Australia ( would not recommend this brand at all

Had my cameras for years then all of a sudden they do an update and now I have to pay a subscription for them to work. I bought them so they are mine. You can’t take them back! Filthy dog company and will never touch them again. Hope they go broke the low life pigs! Show details

Beware of ARLO deceptive trade practices How dare Arlo change from a free service to a subscription based service! I have purchased 8 ARLO devices both for residential and business security. The initial cost was substantial which did cover self monitoring ... To now make a change to PAID subscrition is a deceptive trade practice and should be… Read more

raised with the ACCC. Sorry ARLO ... you will never again have my support and I urge anyone considering this product to think again!

I have tried to return a couple of Cameras to Arlo, and they are refusing to refund. It is impossible to use the newer cameras on the older (non-subscription) Arlo Pro 2 system with a UMB4000 base station. Arlo has a 30-day refund policy but then they offer free subscription for the first 30 days! I did not discover until after this period that… Read more

the basic function of the cameras (recording and making available footage remotely) was not available without a subscription. Nowhere I looked in all my research was this fact disclosed. Furthermore, I phoned them before purchase to verify that these cameras would work with my system. I was told 'no problems'. No mention of the fact that I would from here on, need to pay subscription fees if I proceeded.

By the way, apart from the above, the system in the first month subscription period was very unreliable. Notifications were not reliable... sometimes they worked, and sometimes they didn't. I seriously suspect that these later cameras are very 'buggy' when connected up with older systems.

On top of all this, my experience over recent weeks with Arlo service has been an absolute disaster. Rarely have I encountered a company that treats customers (at least customers with awkward problems) with such disdain. I am in the process of documenting my experiences with the 'service' side of this company.

I propose escalating this case to the Office of Fair Trading in Queensland and if necessary progress on to ACCC.

I have my 3 Arlo pro 3 cameras connected to power 24/7 as battery life & constant recharging drove me crazy! Still a camera will record a tree rustling every 2 minutes but miss 30mins when 5 cars drive by!! Go figure. Very disappointed with the fickleness of these as they seem to constantly miss the important recordings & yet capture a shadow! Show details

Had Arlo cameras for around 2 years now. Not happy with them . They are not working all the time and don't capture everything when my clever dog camera capture all things ... Got to pay for subscription also . Would not recommend

Sad but true, I have had Arlo cams for some time and for years had no problems with the Cameras, phone app or web browser at all. If someone pressed doorbell I would get an immediate notification inside mills seconds. Then something has changed in the last two years with the backend algorithms and its decaying - the latency is anything from 7 to… Read more

21 second. If a delivery presses the doorbell they have gone by the time the Arlo system notifies.

My internet is fibre at ultra fast and the base in Cat 7 cabled into the router, Cameras 5 feet away take 7 seconds to render.

Contact the support and say you have latency problems and they place me on hold and dont bother coming back to connect -same with support chat. Reading reviews of other camera systems aint too flash either.

Can I give this 0 stars? Don't buy this. Wish I could have this choice all over again. The devices are flaky and buggy as anything. Support is horrific. The app is a poorly designed. Did I mention the devices are REALLY REALLY flaky? Our latest gen2 spotlight is connected to a genuine solar panel, and once a week it just stops charging from… Read more

the panel. I have to reboot the camera to get it to start charging again. More than once a camera has just completely locked up and I've had to factory reset it to get it to respond again. Sometimes the spotlight will come on and then never go off until the camera goes flat or I factory reset it (typically the device locks up at the same time). It's just a never-ending litany of bugs. But now that I've sunk hundreds of dollars into 6 cameras, I'm stuck in the arlo ecosystem until I decide to throw that money down the drain and start again. I just typed out a whole support request on my phone, tapped "Next", and then my support request disappeared.

Don't do this to yourself.

I have the camera since while, they record all the time, but when I need it, didn't work! , it looks like the thief can disable them easily. Moreover, it not record in the hard-drive since 2023! I suspect that someone get in my house and disable them and forget to return them back to work when I was a way. Please think twice before you through your money in the bin. Show details

While Arlo's security cameras are marketed as a convenient, wire-free solution for home surveillance, my experience indicates significant shortcomings that compromise their effectiveness. The core issues lie in two critical areas: severely underwhelming battery performance and a persistent, frustrating delay in accessing the live feed. For a… Read more

security product, these are not just minor inconveniences—they are fundamental flaws that undermine the very purpose of having a camera system. I cannot, in good conscience, recommend this product to anyone seeking reliable and responsive home security. Detailed Analysis: Battery Life (Fails to meet expectations) One of the primary selling points of Arlo cameras is their wire-free, battery-powered design. However, the reality of the battery life is a stark contrast to the advertised claims. Instead of the several months of life promised, the batteries in my cameras consistently required charging far more frequently, often lasting only a matter of weeks, or even days, in high-traffic areas. This creates a cycle of constant maintenance that is both inconvenient and impractical. A security system should be a "set it and forget it" solution, not a demanding chore that leaves your property vulnerable while cameras are offline for charging. The poor battery performance is not only a major hassle but also a significant security risk. Live View Access (Unreliable and unresponsive) A crucial function of a security camera is the ability to instantly view a live feed to check on your property or respond to an alert. Unfortunately, the Arlo system's live view access is consistently unreliable. When attempting to quickly access a camera feed, the app often fails to connect, resulting in a blank screen or a lengthy loading delay. This lag makes the system useless for capturing and responding to real-time events. By the time the video feed finally loads, the person or event you were trying to see has already passed. This defeats the entire purpose of having a security camera for immediate visual verification.

Bought arlo ultra. Basically very expensive live feed cameras. You cannot, despite claims otherwise and local storage, store footage, have to have a subscription. They claim otherwise, no it’s only iCloud you pay for is the claim. Nup NOT TRUE. That this is done after the fact is a breach of aus consumer laws in my view but my advice just avoid… Read more

them. Even if you subscribe based on their conduct to date they can and will change, alter, increase charges at their will. I may pursue them for breach of the ACL if I can be bothered but regardless will never buy again and my advice, avoid them at all costs.

Constant failures and disconnections. I have 4x Pro 5s and 2x Pro 3 floodlight cameras. I have experienced a failure with one Pro 5 that had to be replaced, multiple missing events which were allegedly due to software changes from Arlo, and frequent disconnections of both Pro 3 cameras from my network. Customer support is a joke; they treat it… Read more

as a problem with my network but I have a 4-router mesh system which is best in class and cannot be the issue. I would NOT recommend Arlo as a good security system.

Arlo Go2 cameras are absolutely useless. Constantly going offline even though I have seperate SIM cards in each one with a trusted provider. Customer service is terrible- there is no number to call. And they only provide 30 days warranty! I wanted a refund at 30 days and couldn’t get one so I’ve stuck it out and tried all the trouble shooting, and… Read more

they have been nothing but trouble and stress. If I could give 0 stars I would . Don’t bother with these useless pieces of technology. Biggest waste of $900 ever in my life!

Be very careful if you have automatics deductions coming out on your Arlo subscription! They virtually doubled the cost of my subscription and took it directly from my account. I contacted customer support and opened a case to complain which was an absolute joke as they simple kept ignoring my answers as though I hadn’t replied. Then they took out… Read more

a second amount of $89.95 for the year so I quickly cancelled the card I had on file. A couple of months later and now they have been trying for another payment of $89.95. An absolute joke of a company

We bought three kits, each with 3 wireless cameras which must be removed and recharged. Equipment was clearly outdated/old stock when it arrived and the batteries very quickly stopped holding a charge for more than a few hours. Customer service open a case then send emails daily saying I must update the case or it will be closed in four days. I… Read more

update every day but staff just ignore the case for four days and it automatically closes. So I call again, open another case which will be ignored until it closes. This has been going on for over a year. Meanwhile the expensive camera systems are useless and they keep charging the large subscription fee. Arlo if you’re reading this please do something about our case! All negative reviews are about your customer service and/or battery failures.