Arlo Australia

To the public do not purchase any Arlo camera From this dog . And don’t describe. To the packages. As you not get what you pay for As I am take dog two Australia consumer affairs as don’t want to help me I want all the strains to boycott this company. Don’t ask for customer service you’ll get some st^pid dumb monkeys from overseas. Show details

The notifications for this thing are absolutely inept. They’ll tell be a person is at the front door when a truck has just driven passed , or that a person is there when a bird is in the driveway . The activity zones are a joke too . I’ve set mine not to show the road and all I get is car notifications . It adds insult to injury that they dare to charge $15.00 a camera monthly for this trash!! I will move to another company soon . Show details

Do not use these id*ots. My camera are going off-line all the time we ask for technical support or you get a lot of nonsense answers. Boycott this company they are a bunch of dogs. Show details

We bought three kits, each with 3 wireless cameras which must be removed and recharged. Equipment was clearly outdated/old stock when it arrived and the batteries very quickly stopped holding a charge for more than a few hours. Customer service open… Read more

a case then send emails daily saying I must update the case or it will be closed in four days. I update every day but staff just ignore the case for four days and it automatically closes. So I call again, open another case which will be ignored until it closes. This has been going on for over a year. Meanwhile the expensive camera systems are useless and they keep charging the large subscription fee. Arlo if you’re reading this please do something about our case! All negative reviews are about your customer service and/or battery failures.

I used their cameras all around my house whilst I was away a lot four years ago. I'm going to be in a similar situation in the coming months so I started charging up the cameras. It was a little complicated with new wifi, new mobile, new computer, cameras completely flat and out of date software. I called to order new chargers and cables and the… Read more

lady asked me what was wrong with the ones I had. I said they look okay but they are old and I explained what I was trying to do. Instead the lovely Aliyah talked me through the whole proces and we updated one camera. She was happy to do the other ones with me but they weren't charged yet. However, I had jotted down the steps and now I am doing the remaining six myself. Extemely kind customer service. The cameras themselves provide great quality video and audio, even further away in the backyard. I bought them four years ago at Bunnings. Thank you Aliyah and Arlo!

5 star – Easy to set up and connect to wireless Easy app to use To many people on here who can't read instructions ,the problems aren't with arlo, but with people stupidity on setting them up, 3 cameras at under $400 dollars you can't go wrong Only one account to run and view multi cameras don't know why people say you can't $12 a month is not expensive to record all your footage Very good quality

Good support – I contacted them because I was annoyed that it seemed there was no ability to record video from a video doorbell without subscription. The first contact was with a chatbot, he was brief l hyperactive and very annoying, it didn't take long to chat to a real person and they sorted out my issue with a lot of patience, considering I already was feeling annoyed. Show details

ARLO are absolutely rubbish, stay away from this company. They say they delivered my cameras (2) but I am still waiting to receive them. I have emailed them numerous times, but they have ignored every email I have sent. Below are the emails that I have sent them. Your Arlo.com order #aup6619 has been delivered. ✔ ---------- Forwarded message… Read more

--------- From: Ian Mckay <ikmckay52@gmail.com> Date: Thu, Jun 11, 2026 at 11:14 AM Subject: Re: Your Arlo.com order #aup6619 has been delivered. To: Arlo

To Whom it may concern, This email says that my product has been delivered, well let me tell you that my order has NOT been delivered, show me some proof of delivery! I have already sent an email stating that my order is still outstanding but you seem to have ignored it. No customer service. Please find my order and have it delivered to me ASAP. Your Arlo.com order #aup6619 has been delivered NOT a happy customer. I will never recommend ARLO to anybody in fact I will advise them to stay away from your company. On Wed, Jun 10, 2026 at 4:23 PM Ian Mckay <ikmckay52@gmail.com> wrote:

Arlo Delivery Confirmation Your order has arrived.

The following product(s) from your recent Arlo.com order#aup6619 has been delivered.

Order Status Tracking #: 7WNZ02507759

Order Date Friday, June 5, 2026

Shipping Method

StarTrak, Star Trak Standard

Billing Address Ian Mckay 25 The Glen Road Townhouse 53 Bardwell Valley, NSW, AUS 2207

Shipping Address Ian Mckay 25 The Glen Road Townhouse 53 Bardwell Valley, NSW, AUS 2207

Chat Icon Have questions about your order? Contact us: 1 800 549 680

I have a base station rather then pay a subscription its slow lagging and doesn't save all the time footage is terrible glitches and no updates from arlo end of life they say but still sell them solar panels are all cracked so have them connected to usb permanently would not recommend at all will be upgrading to poe system when I can afford no point having a camera that wont get the footage when you need it Show details

I have 3 Arlo cameras and opted for a base to record rather than pay a subscription. All went well for a year then I was sent an email that if I didn’t take out a subscription I would lose the recording aspect. I just thought they had sent this email in error as I had the base and was past the initial 3 month trial period. I was wrong and on… Read more

the day stated the ability to record stopped. I called customer service and they assured me no one can get into the cameras externally. However, I finally went through settings and found things turned off which I had never been into. Then I was able to record locally but I could not look at recordings externally. Now, even local has gone. Now, features that I had been using for nearly two years are no longer available. I will be upgrading to a different camera company shortly and I would advise a lot of research if you are considering purchasing these cameras.

Absolutely disgusting. I've never bought a product only to be slammed with costs and the need to have a plan after purchase. I bought 3 cameras about 3 years ago. About a year ago the app informed me I needed a plan if I was going to use both cameras. I said no. I'll store locally only 30 days worth and still I get billed $15 each month. I have… Read more

emailed and no response apart from them taking money. I now have another message saying I need to upgrade if I want to use both cameras. My 2nd camera hasn't worked for 72 days and I suspect this is why. I deeply regret not buying eufy in the first place. My Dad has them and there is no plan or cost.

I bought 2 Arlo cameras with a base station back in 2019 and was happy with the 7-days cloud and local storage included. The app at the time was easy to setup routines/schedules. I have since purchase 2 additional cameras in 2024 and have consistently been dissatisfied. The new app is complex to setup and not user friendly. The lack of features… Read more

and incompatibility issues are now all designed to force you to buy an ongoing subscription. Even with a base station the new cameras won’t record locally.

I have reached out for support multiple times and struggle to get a reasonable answer to any questions.

Do not waste your money.

I am not usually prone to writing one way reviews, as most of us amateurs do, but in this case I am prepared to make an exception because I cannot find a single redeeming feature with this system. Our perimeter fence in an aboriginal village in the NT was breachd for the 11th time at 0207 this morning and Arlo failed to record anything on 5 of… Read more

the 8 cameras and there was no notification sound. This happens routinely! We installed the cameras after the 5th breach in the hope of receiving some notification, but in every instance most cameras failed and there was no sound notification. I will say no more as other writers have expressed their opinions more succinctly. Negative opinions with which I wholeheartedly agree. PLEASE, do not waste your money.

Worst customer service ever experienced. Very obviously overseas based, put through to 5 people (at time of writing) all asking the same thing - a 2 min review of the current conversation then you're pushed through to another person. Been online with them for 40 minutes now and going in circles. Pity, because the product is quite good. Show details

Initial setup ok, but ongoing issues from then, minimal battery life and updates every time you do charge. Then would not charge, nightmare maybe got 6 months out of the system and then the pain of running was too much. No help from customer care, would never buy again. Show details

I find these cameras are not worth the frustration they create. It could be the software that causes continues problems? However the product needs to work when I want it to work. It doesn’t. Show details

The devices work but. This is also my review on the app store. motion detection is cr#p, stop annoying me with an ad to say join a plan. if I wanted a cr#p device that I need a plan to work with I would of bought ring. but eufy is now the way to go. will never buy arlo again since the constant push to pay for plan. Remember guys you were free.… Read more

edit. why the hell did you remove schedule time monitoring? so we have to pay. your company is now become a scam.

I have 3 arlo security cameras that have been working fine till I went to turn one off as hubby was busy near it. Getting on the app said cameras are not connected. After all efforts I contacted arlo help line . They stated an arlo camera has an end of life of 4 years . And they just shut down with no warning .I was told I had to replace all… Read more

cameras. I tried to restart my arlo main station once I turned it off it shut down and wouldn't restart. Arlo are just greedy and want me to replace and join their plans. Look like I will never be the owner of another Arlo as there was nothing wrong with the ones I had .

The service is total cr#p from Arlo because you can't buy any of there Arlo Pro 6Gen replaceable batteries anywhere in Adelaide, Australia ( would not recommend this brand at all

Had my cameras for years then all of a sudden they do an update and now I have to pay a subscription for them to work. I bought them so they are mine. You can’t take them back! Filthy dog company and will never touch them again. Hope they go broke the low life pigs! Show details

Beware of ARLO deceptive trade practices How dare Arlo change from a free service to a subscription based service! I have purchased 8 ARLO devices both for residential and business security. The initial cost was substantial which did cover self monitoring ... To now make a change to PAID subscrition is a deceptive trade practice and should be… Read more

raised with the ACCC. Sorry ARLO ... you will never again have my support and I urge anyone considering this product to think again!

I have tried to return a couple of Cameras to Arlo, and they are refusing to refund. It is impossible to use the newer cameras on the older (non-subscription) Arlo Pro 2 system with a UMB4000 base station. Arlo has a 30-day refund policy but then they offer free subscription for the first 30 days! I did not discover until after this period that… Read more

the basic function of the cameras (recording and making available footage remotely) was not available without a subscription. Nowhere I looked in all my research was this fact disclosed. Furthermore, I phoned them before purchase to verify that these cameras would work with my system. I was told 'no problems'. No mention of the fact that I would from here on, need to pay subscription fees if I proceeded.

By the way, apart from the above, the system in the first month subscription period was very unreliable. Notifications were not reliable... sometimes they worked, and sometimes they didn't. I seriously suspect that these later cameras are very 'buggy' when connected up with older systems.

On top of all this, my experience over recent weeks with Arlo service has been an absolute disaster. Rarely have I encountered a company that treats customers (at least customers with awkward problems) with such disdain. I am in the process of documenting my experiences with the 'service' side of this company.

I propose escalating this case to the Office of Fair Trading in Queensland and if necessary progress on to ACCC.

I have my 3 Arlo pro 3 cameras connected to power 24/7 as battery life & constant recharging drove me crazy! Still a camera will record a tree rustling every 2 minutes but miss 30mins when 5 cars drive by!! Go figure. Very disappointed with the fickleness of these as they seem to constantly miss the important recordings & yet capture a shadow! Show details