Flawed Customer Service
Given a lot of the shoes sold by this organisation cannot be purchased in store, with only select varieties available to try in store, one can only resort to making purchases online without really knowing if they will be a good fit. I since experienced great discomfort and injury with the new pair purchased and was told that I could get it refunded and their restocking fee wouldnt apply. On returning it back, they then advised the restocking fee would apply despite communications and evidence to show that it wouldnt. Despite sending them the ex...act email that indicated this by their team, the representative merely restated the terms and conditions. READ the information and dont commit to something youre not prepared to honour! After exhausting me through this long winded process they then said they would apply the correct refund. I will be sure to let everyone I know of this flawed customer experience.
Comfortable but dont last
Im onto my second pair of alpha work boots. Comfortable to wear but both pairs have failed in 5 months with the sole splitting across the ball of the foot. Disappointing considering the price point. Another note, because the zipper runs more vertical than diagonal, or parallel with the laces the boot is harder to put on and take off compared to others on the market. And be aware that unlike every other boot manufacturer in Aus ascent boots are sold in US size not UK so go 1 size up than what you normally wear.
Total disappointment Alpha safety boots
I work 12 hour shifts and i am on my feet all day. I bought these boots as they claimed they are safety boots more like sneakers. Plus the name athletes foot you would trust to get it right. How wrong was I. They were the most uncomfortable boots I had ever worn. They were not cheap either.
When I was wearing the boots I could actually feel objects through the boots. Not ideal for working on a construction site.
I cannot comment on the longevity on these boots as I did not wear them long enough.
Comfortable, durable, hard wearing, top quality shoes
I've been buying and wearing various Ascent brand shoes for the past 8 years. They are hard wearing, and I am very hard on shoes. I spend most of the day every day on my feet and do a lot of walking and I cannot find more comfortable shoes for the same price. They are not cheap, but they are not overly expensive and they are the best quality materials, workmanship and finish. The company offers free exchange for online purchases to try a different size, and no cost return postage.
The only issue i have had with these shoes is with the siz...
ADELA Buckle not even 3 terms.
As with Mandy we went with an Ascent shoe this year. My daughter was fond of the flower inner sole and Athletes Foot sold me on the invisible scuff protection. We're had to chuck them part way through term three due to scuffed and damaged toes plus a broken buckel. We've gone back to the Clarke's shoes we were wearing last year for the remainder of this year and will not be making the same mistake again next year. The Ascent runners are AMAZING and will see the year through well and truly. The school shoe is just so disappointing.
Ascent Avara shoe
I bought the Ascent Avara shoe for work from Athletes Foot. It has a good solid heel and base. The insole has arch support and is very comfortable. Nice black leather lace up shoe.
worst workboot I have ever worn
I purchased a pair of Ascents workboots 10 months ago after reading about their superior comfort and durability. After 4-5 months the stitching was deteriorating and becoming unstitched. I returned them to my place of purchase and after 4-5 weeks they were replaced. 5 months after getting my new pair of boots the soles are peeling off the boot and splitting. I don't work in wet areas or anything unusual. I have been told by Ascent that under normal conditions their boots should be replaced every 6-9 months!!!!! These boots cost $220 and the lif...e expectancy is 6-9 months? I have been wearing these type of workboots for 30 years and these boots are by far the worst boot I have ever had the displeasure of wearing, not only is the quality of the boot sub-standard but they are also not as comfortable as many other wookboots that are available. Do yourself and your wallet a favour and give these boots a very wide berth. I will be going back to wearing Mungrel workboots from now on. If I could have rated these boots under 1 star I would have.
comfortable. poor quality soles
My husband bought some steel cap work boots which he wore for his full time job and the soles flaked and split after 3-4 months. I bought some sandals which I wore a few hours a week and after 6 months the soles had cracked. After spending a decent amount of money on these shoes I would have expected better. Never again.
Ascent Eve School Shoes - warning don't bother!
I have been a big fan of ascent Mary-Jane school shoes for years. This year my daughter was delighted that ascent now had a t-bar range. Unfortunately, the quality was inferior to the high standards I have come to expect from Ascent. Within two weeks, the leather was all scuffed and clumpy, didn't even look good when polished-they looked the same condition as the ones she had had for a whole year! Notified head office and was told it was just a result of repetitive kicking on an abrasive surface. My daughter was in the same classroom as last ye...ar - ie both pairs of shoes went through EXACTLY the same school conditions. I was not offered a refund or exchange even when I sent photos of the old Mary Janes compared to the new t-bars. So disappointed not only in the quality, but in the fact my years of loyal customer service amounted to nothing with head office. One of the reasons I went to the bother of contacting head office was I thought they would like some feedback about the inferior quality of their new range, especially from a repeat customer.
I have been buying Ascent Footwear for my daughters for school for years. I won’t buy anything else. Superior quality.
Very satisfied with range, quality and service. I won’t buy anything else. The product has lasted well over 12 months and have been purchasing this product for several years now.
I picked up a prescription of as shoes in Newcastle over 15 years ago, using probably twice a week and just now the sole ( rubber) is starting to lift. Will be taking to a boot repairer to have filed if possible to use a bit longer. New ones a bit out of my price range now
- Verified customer
Spent a decent amount of money on a pair for my son starting prep. Wore them today and didn’t last the day. Teacher had to take them off because he had big blisters behind both heels. Not sure if he was fitted incorrectly or just because they are new. will see how they hold up tomorrow with 2 pairs of socks and bandaids ☹️
Aside from that great looking shoe. My daughter has worn her’s twice now with no problems.
Bought Apex senior for my son and they lasted 2 years ! His foot is very broad so the extra width options were perfect. Could have gone another 6 months but he needed to go up a size for this new school year . Out preformed Clarks for durability and way more comfortable than doc martens on his arch. Highly recommend !
Nurse Ascent Avara lasted 9 months
I bought a part Ascent Avara in May 2018, I’m a nurse doing 12 hours shift and these shoes are no longer wearable after 9 months wear. They have a nice look and the non slip effect is handy, but I bought these as advertised for nurses and after 10 years working I’ve never had to replace shoes this quickly. The sole is incredibly hardened and has caused a great deal of discomfort to me post 3 12 hour shifts where I was unable to prioritise getting new ones. On return to Athletes Foot they were excessively pushy that it wasn’t the shoes fault and...that they are the absolute best shoes. I explained the above and tried a fresh pair in comparison to other brand sneakers; the sneakers won. If the soles hadn’t hardened so quickly I would recommend these shoes but I expect my shoes to last longer than 12 months- if you advertising to nurses they should be made to withstand the long shifts and lots of time on my feet.
Blisters for my girls
Bought leather Ascent Adiva school shoes for my girls 9 & 10 from Athletes foot so should have been fitted correctly. Eldest wore hers for 1 hour and massive blister on each foot which burst. Youngest same story after 2 hours. Took old Lynx shoes up to the school to replace them which at least have some padding on the heel. Tried again with 2 double extra large bandaids on each heel but ripping through again after 20 mins. $130 each for torture. Put some padding on the heel of kids shoes please.
SERIOUSLY LASTED THREE YEARS! Could not fault these shoes!
I’m a picky mother. Without sounding egotistical, my kids’ uniforms are always well presented. I was shocked when the shoes lasted a whole year (Clarks barely did in the past), but then another and another. Three years and now handed down. INCREDIBLE. Well worth every cent!
Wow!! They survived everything!!
I have been SO super impressed with your school shoes that we will be going back to buy them a third time this year.
I am so used to my 7 year old son ‘killing’ his expensive shoes in just a few months, and never outgrowing them.
Our very reasonably priced 1st Ascents lasted a whole year of Kindy, and check out what the next pair survived in year 1- a motorbike accident on our property that fractured straight through his humerus in his shoulder, but check out his Ascents that he used to ‘slow him down’
Not only did they survive the crash, but even with the wear marks they lasted another 4 months to see out the school year!
That’s why I recommend Ascents to everyone I know!
Fantastic for little feet!
I have my three children in Ascent school shoes and they have been fantastic! I bought my first pair 16 years ago when my oldest first went to school and all three kids get one new pair at the beginning of each year. Having such a well made supportive shoe is really important to me for my kids as they are in them five days a week all day. I've never had a problem and they last all year!
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Questions & Answers
Hi. My son tried a pair of Junior apex max 3 shoes on in a size 6.5(US) E width today. I am looking for the same shoe online & can only see a 2E width - is this the same shoe?
Ascent F.Ascent Footwear
Thank you for your enquiry.
You can find our Apex Max 3 Youth in width E online, here's a link for you: https://store.ascentfootwear.com.au/search/129507-apex-max-3-black-male-youth
Please let us know if we can help further!
I care for a 79 year old man is wide across the toes and very high arches, the best shoe store to take him to between Blacktown to Penrith
Ascent F.Ascent Footwear
Thanks for your inquiry.
The best store to take your patient too would be The Athletes Foot Australia.
I have included two stores within the vicinity you had mentioned:
The Athlete's Foot Blacktown
Shop 2052, Westpoint Shopping Centre,17 Patrick Street
Blacktown, NSW, 2148
The Athlete's Foot Penrith
Shop 84, Level 1, Westfield Shoppingtown Penrith,585 High Street
Penrith, NSW, 2750
Should these two stores not be convenient for you, herewith The Athletes Foot Store finder. Click on the link to find the nearest store to you: http://bit.ly/TheAthletesFootStoreLocator
I would like to know the difference between Ascent Cluster Jnr and the Sustain range. Is there more stability in one - made differently etc?
Ascent F.Ascent Footwear
The Sustain Jnr is an update to the old Cluster Jnr model. It features a more streamline midsole and is more flexible in the forefoot.
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