Ashley Furniture Homestore QLD, Townsville
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Great experience – I unfortunately can’t remember the name of the lady who served us. But she was amazing- usually from eureka. She made everything easy, helped with picking colours and styles I went in having zero idea. No hard sells or pushing. Just felt like chatting to a gf over furniture. Would highly recommend and will definitely go back when we want more furniture.
Purchased 2 display cabinets as a set. ($1000). Cost $198 for delivery. One was damaged upon opening the box. The company took no responsibility for the cost of delivery or inconvenience, expecting me to return the goods (another $198), offering me a refund on only the damaged item and a credit at their store on the second. Zero customer… Read more
satisfaction. They get good reviews if things go well, but they take no responsibility if there are problems. My advice - don't shop there.
Recent reviews
Fantastic customer service at Olive Grove Furniture, Townsville. Super friendly and helpful. The furniture we purchased is also top quality and we are so happy with it all. Thank you! Show details
Such brilliant service from Paul at Olive Grove, Domain Townsville. All the staff were so very helpful and friendly. Gorgeous furniture and beautifully laid out store created a homely feeling. Show details
Dilmi was absolutely amazing in helping me find an alternative after I found out that what I wanted was not in stock. I got really stressed and she was able to help me out with my concerns. Perfect customer service 10/10
Smooth Transaction – My 1st experience visiting the townsville store today and the 2 ladies Dilmi & Dawn that helped me were just lovely, very knowledgeable about the products, it was a very pleasant & smooth transaction. Shopping for furniture can be very stressful but these ladies just made it seem easy. I will definitely be back in the future when I require any… Read more
furniture. Also upon entering the store I found it very well laid out and had a lovely fragrance throughout.
Out of all the shops we visited, this was by far our best experience yesterday – Dilmi was so warm & helpful. Appreciated her help. It was great to have someone willing to help us.she showed us the different tables & chairs available. We were happy with the range of products & satisfied with our purchase.
Chairy Christmas – I was assisted by employee Dilmi for my purchase. She was lovely to talk to while i shopped, and her offered ideas were agreed upon by the consensus. She was also willing to do some grunt work, going above and beyond what was expected. Good experience.
Beautiful store – The staff member greeted us as we walked in and left us to browse letting us know she was there if we had any questions. She processed our purchase quickly. Hassle free transaction
Beautiful buffet – Saw the buffet posted on Facebook marketplace as excess stock or seconds. Called the store to get the information, and collected it within the hour. Staff were very well presented and knowledgeable. Was a very pleasant buying experience. Show details
Found the couch – My first time visiting the store and will definitely return. Customer service was excellent and purchased exactly what I had been searching for months at a great price. Thank you Show details
Capitalising on desperation – Honestly I am thankful for the effort to get the Lucas sofa bed in that we were chasing after the bad customer service in store, however we were out of pocket nearly $500 above the initial ticketed purchase price because the price increased in the previous 24 hours or less and they refused to honour the evidence of the ticketed price despite the… Read more
ongoing attempts we had been making to purchase it from floor stock the past week! I believe Ashley furniture took advantage of us wanting the item and it was “take it or leave it” as we didn’t want /couldn’t wait for a back order. Once the couch arrives I will be pursuing a claim through consumer affairs as I believe the regional manager is in the wrong!
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5 Stars! Love, love, love – Am looking to furnish 6 apartments so I visited many stores and Jan from Ashley at Domain was by far the most helpful and responsive to my requests. Thank you! Show details
A great shopping experience – Staff were very friendly and welcoming while letting us browse on our own. When approached for information they were super friendly and helpful, even offering to look up extra discounts which we were eligible for! We got a round table with 4 dining chairs for an excellent price and minimal delivery wait time! Show details
A great experience – Excellent pricing & great discounts on quality furniture with very friendly & helpful staff. We live in Mackay & they arranged free shipping for us, wish I had found this store many years ago as would have saved a fortune Show details
Friendly Staff, Beautiful Furniture – First time visiting Ashley Furniture and wasn’t disappointed. Staff very attentive and genuinely friendly, (receipt states we were looked after by a Deanne) not pushy at all and gave us space to look in our own time, the layout was also great as we were able to easily look at all furniture while pushing a twin pram, Some gorgeous unique pieces and… Read more
prices were fair for quality furniture. we ended up buying a beautiful solid dining table and matching bench seats and felt like we got a bargain price with the EOFY sale. Will definitely be back.
Quality bargains – Excellent service and bargains galore ! I bought some chairs- I paid the equivalent of one and a half chairs and left with 6 ! Beautiful, top quality and strongly made. Show details
A very satisfied customer – Beautiful furniture and accessories. Stock displayed expertly. Great selection and high quality. Very helpful and friendly staff. Show details
Outstanding service – The service by both women was outstanding very helpful and considerate
Great and easy to deal with – Staff were kind, helpful and grabbed a Black Friday deal
Good service – Good and friendly service, good to deal with, good price.
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Great customer service – They responded to my emails very quickly and helped me order something they didn’t have in store. Great customer service.
Helpful friendly knowledgeable staff – Friendly staff, good value for money product, well Laid out and presented store
Great experience – Exceptional customer service by Alexa. All staff were helpful & friendly. Show details
Very satisfied customer – Fantastic customer service with every visit. Always warm and welcoming and go above and beyond with any assistance required. Show details
Great service – Customer service was amazing thank you Kaylene for your expertise and friendliness Show details
Excellent Customer Service – Great customer service, very helpful and friendly. Fantastic sale prices and bargains
Happy customer – Very good sale and customer service and we loved being served by Robert. Excellent manner and sales experience. Keep up the good works Show details
Great service – The assistant that served me was very helpful and went out of his way to help me was very happy with my purchsed Show details
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Please note that I have contacted the Ashley store in an effort to resolve this matter to which they have not made any efforts to respond.