ASICS

Very disappointing experience with ASICS Carindale and customer service. I called ahead and was clearly told I could return an item in-store. Based on that, I drove 30 minutes each way with my children, only to be told the system was down and nothing could be processed. This resulted in a 1-hour round trip wasted due to incorrect information… Read more

provided by staff.

While ASICS later arranged a return by post, I still had to spend additional time and money on packaging.

The final resolution offered was only a 15% discount code, which requires further spending and does not reasonably compensate for the inconvenience caused.

Overall, poor communication, lack of accountability, and an underwhelming resolution.

Asics are not truthful. They are removing reviews from their site. The return policy is not competitive to others. Oncloud has way better quality and customer satisfaction. Asics don’t care about customer satisfaction. I had a terrible experience. Show details

I’ve been wearing ASICS shoes since the 1980s, when the Tiger Excalibur GT was arguably the best running shoe in the world, but my most recent purchase, in February 2025, was a disaster. It’s hard to believe how far the quality of ASICS shoes has… Read more

dropped, in such a short period of time. I paid around $280 for a pair of Kayano 31s, believing that they were a top of the line shoe, to have them start to fall apart, after about six months of pretty standard wear (walking, not running). As with all big multi-national corporations, these days, actually making any meaningful contact with ASICS is a waste of time and energy. I contacted them through FB Messenger and was told the best option would be to sort it out with the retailer. Unfortunately, the retailer is interstate and 745km away. It hurts to have to ditch a product that has served me so well over the last four to five decades, but when that product turns to rubbish, I don’t really have a choice.

Forget about Addidas ECQ because they are as useless as tits on a bull ♉, go directly to the ASICS ECQ website. There website is Soo user friendly because Unlike Addidas it actually takes into account important specifications such as size of shoe , recreational use such as running & unisex. Literally narrowed my search from 130 to 2, # a bargain price one for $140 & another for $160. That's what customers want simplicity.

Excellent customer service. I have always been a Nike and Adidas guy but was keen to try a pair of ASICS, especially the new GT-1000 14s. I decided to engage with their customer support and it was nothing short of excellent. Kudos to Patrick and the team. Fast, friendly and all round excellent experience handling all my needs! Very satisfied with the quality of customer service.

Excellent customer service – I had the fortunate experience of being served by Sebastain at the Bondi Junction store, who not only new his products, but was able to place a special order for some cross trainers for me. I can highly recommend this store and Sebastain for excellent customer service.

I purchased a pair of asics for daily walking my dog. Within less than a month they no longer had tread. Also the tongue is very uncomfortable if it dont get it perfect. I couldnt find the receipt and couldnt get a redund. $230 down the drain.

I purchased a pair of Gel-Kayano 30 shoes in November 2023 which developed a hole on the left shoe toe. This is the second such occurrence that I have experienced with my ASICS shoes. The first I dismissed as fair “wear and tear”. The second pair seemed to have failed on the same spot as the previous, which leads me to conclude that there may be a… Read more

manufacturing defect. I contacted ASICS Customer Service who have responded by deflecting my claim with continuous requests for further information. Despite having been a staunch supporter, advocate and wearer of ASICS shoes for many years, I have made a conscious decision to switch to a different brand of shoe!

Bought a pair (not cheap) in August 2023. Not even one year and they had a hole in the toe, like every other review here. Rest of the shoe is comfy, but that's ridiculous. Show details

I purchased Asics GEL-KAYANO ACE 2 shoes in Sept last year. They are probably the most comfortable golf shoes I've ever worn. However, the quality of the shoes was poor. As an example, the synthetic uppers stain very easily and cannot be cleaned close to the original state. Cheap. Also, the material in the heal area wears very quickly. I have… Read more

worn large holes through to the foam in both shoes after perhaps 30 to 40 rounds. I've never had any shoe do this before. They fit snug and don't move much during walking, but the wafer thin material is not up to the job. Asics, your name was built on performance and quality. Don't sacrifice the latter in pursuit of a couple of dollars. Dissapointing.

I have been purchasing these shoes for years and know exactly what to expect. However, the right shoe in this pair is defective, particularly at the 4D Guidance System. The guidance arch on the right is noticeably stiff, hard, and higher than the left, making it uncomfortable and different from past versions of this shoe. It feels like a large… Read more

lump of hardened clay in the shoe. I went through the claims process hoping for a resolution, but all I received was a dismissive response: “Very sorry—this is not deemed defective.” Instead of acknowledging the issue, customer service simply told me I should have tried them on beforehand. Well, I did try them on in-store and later ordered them online when I had saved enough for this expensive purchase, expecting consistency in quality. Unfortunately, do not expect any meaningful customer service from Asics—just a hollow apology. This shoe is undeniably defective, and yet there is no willingness to stand by the product or assist a loyal customer. Very disappointing.

This company has one of the worse customer service in australia. Shoes were faultty and had a hole after a few months. They claimed i was taking off my shoes without untying my laces (which i have never done in my life). The lady in service did not even listen or read my mails. Sorry but for such company they are very dissapointing. I bought over… Read more

the years at least 20 pairs and will now change to another brand as they do not deserve my money. In parallel i will continue to write poor review till somebody in their ivory tower (HQ) wakes up

WTH Asics!!!! As a proud owner of 10 pairs of ASICS, ranging from 23’s to 27’s . I think it’s time to provide you with some very to the point feedback regarding the (in my opinion ) poor decisions your company has recently made to completely change some of the materials that are now being used for some of your models, whilst I can only comment on… Read more

the nimbus range, it’s worth noting that the comfort level since the number is 25 has decreased massively. Speaking with the sales assistant in one of your flagship stores in a location I will not disclose. They were in agreement that many many customers have complained that the quality and comfort has decreased significantly as a result of your attempts to gain popularity for being more ‘sustainable’ in the materials you are now using, either that or you have chosen to cut corners in manufacturing and labour which has resulted in your designs going backwards rather than forwards in terms of comfort . In total, I have purchased almost 25 pairs since my relationship began with ASICS, and due to a recent poor decision to purchase of a pair of Nimbus 27’s @ $260!!! my relationship and custom will now stop. I am so disappointed and frustrated that are treating your loyal customers this way and will now seek to find an alternative brand who successfully improve their products without ripping off their customers by providing expensive shoes that look and definitely feel fake . The response I got from the asics customer care was a fobbed off customer response template which said ‘ I have passed this feedback onto our sales and designs team for them to take into consideration when looking at future ranges’ so sad that this brand is now more B’asic than asic.

Purchased a pair of women’s asics on February 19 2025 for $79.99. Recommended retail $99.99. I thought I would get 6 months wear. At that price I am okay purchasing 2 pairs a year. Here we are 7 weeks later April 6 2025 and the right shoe has a hole where my right toe sits. What happened to quality control. Everything else about the shoes are amazing. Show details

This is a bit late review. But I had to write. Bought Asics GT-1000 10 Black/Hot Pink for $140 shoes lasted only 1 year or less than that...it torn, when went back to store which had just crossed a year and a month, manager named Brayden at Uni Hill Bundoora refused to exchange or refund. Instead said be Thankful that the shoe lasted a year. Asics shoes are meant to last 6mths only. Never ever buying asics. Poor customer service and poor quality. Show details

Have been buying ASICS Gel for years but lately the cost cutting measures are disappointing- tongues are very small now practically non existent on the latest shoes and no vinyl around the front of the shoe now which has dry grass sticking to the material. The latest shoes don’t have gel cushioning showing as they say it’s within the shoe (but I… Read more

would like proof of that). Also Black or White only in the early part of the year is also disappointing as I’m not School Age.

Kayano making me say Oh No for durability – I've been buying ASIC Kayanos since they released the Kayano 29s, I use these as my work shoes (office environment, sometimes travel site to site) and unfortunately by the 6th month mark the shoes tend to start to fall apart, the 29s had fabric issues around the ends, I bought the Kayano 30s, they seemed more durable however the treads are… Read more

different and more slippery... bought the 31s when they came out and the first few months they were perfect, started to notice a few fabric tears around the soles, but it was barely noticeable, then the treads started peeling off, i've found myself trying to glue my shoes back together more and more, something i've never had to do with any other shoe brand :(

Unfortunately I think i've learned my lesson and will be asking the shoe shop for a different more durable brand that is still comfortable... the only highlight to these shoes is that they are very comfortable.

Absolutely TERRIBLE quality for $200 – The reviews are correct. Had my $200 asics for 10 months, completely falling apart and detaching from sole and unwearable. My last asics lasted for years. Theyve obviously had a quality change and are no longer the "go to" for quality aussie runners like they used to be. Don't buy them, no hate, but theyre just not worth it anymore.

Very poor quality shoe and terrible customer service in Australia – My first and last pair of Kayano's have a tear in the upper mesh material after just 9 months of light weekend wea. I am disappointed in the quality of these shoes and the terrible customer service in Australia.

Rubbish runners – Hi there, been buying Asics Runners for almost 20 years now. In the past l was always happy with quality and comfort that Asics provided. Late last year l bought 2 pairs. Within 2 months they were ripping from everywhere. From the sides of the shoes to the top. Im 52 years of age and am not as active as l was when l was 25. There is is no excuse… Read more

for these runners to rip. The only exercise l do now days is walking. Here in Australia we pay $249 for the top of the line Asics. At that price you would expect them to last for years just like they have in the past. I wish l took photo's so l could show you. Don't worry l actually made the mistake of buying two pairs, so when this pair starts doing the same thing l will write another review with photos. It might take a while as its summer here in Australia so l hardly wear them during this season but it will be done. Please do not buy any Asics runners unless you have money to burn. I do not. One thing with runners across the board that l have noticed is when l went to high school runners had really thick grip now a day its like 2mm thick. This is so you buy runners more often and waste your money instead of investing in other things. If you have Asics and the same thing happens to you please post a review. Companies like this need to be boycotted. I am moving to another brand l will never buy Asics again. I would give Asics minus 20