Reviewer Photos & Videos
Disappointed and ripped off
I bought a jacket and pair of shoes on sale. They arrived and didn’t fit so I needed an exchange. Instead of exchanging the items I was refunded. When I went to reorder the items it was back to full price and ASOS refused to help me.
I don’t think it’s fair at all.
Items missing - Poor customer service
I ordered multiple items but they only shipped two out of four of them. There customer service is ridiculous and they don't seem to think it's a problem for them that the other items are now out of stock. Very slow response, I am now having to have my money refunded through my bank.
Up there as one of the worst for customer service. Asos is completely incompetent in fixing issues they create. The website is also designed so that the customer is not able to communicate,the live chat does not operate,the email does not work,there is no telephone number.I don't have face book so i had to go through Paypal to communicate and eventually get my money back for a missing part of the order. Asos created issues at every turn during this for me leaving me infuriated at their unprofessional and arrogant behavior. Don't blame the Covid crisis..your staff have always been il-equipped to deal with anything reasonably and your website has always had sneaky tactics to prevent communication.
- Verified customer
Mistake in my order
I ordered a bunch of stock the other day, they made a mistake with a the size of one item, when I spoke with their customer service, they ask me to ahip them back for a refund, the problem is that i have to pay 23$ for the shipping and the pants cost me about that prize so this basically means that I wont see my money back. When i told this to their customer representative, they weren’t able to give me any viable solutions. I should not have to pay for their mistake.
You get what you pay for, awful fit
Honestly, it is better to just save your money and get something that is either proper wool or cotton, and actually fits you properly. Everything is far too tight and is cropped - it is not good menswear, it is simply fast fashion that uses cheap materials and poorly made garments. Lesson learned.
Misleading delivery times & terrible customer service
Placed my 1st order a few days ago for a birthday gift. Before purchasing I checked the shipping times To my address. I placed an order and paid extra for express shipping. After payment the shipping timeframe went from 3 days (as advertised on their website) to over 10. I contacted ASOS which so far has been waste of time. The customer service is terrible. Seems to be auto generated and I cannot get an answer. Save yourself the hassle and buy elsewhere
Company lies and has no accountability to consumers
Do not order from this website. Did not recieve my order for weeks, no accountability for not delivering goods. Hard to communicate with and too many other great online companies to get messed up with this one.
postage is ridiculously overpriced!! $22?! Pffft
Email days coming a certain date, then get told its coming in another 3 weeks?!?! NEVER EVER will I buy from this site again. Customer service? Haha good luck!!
- Verified customer
Worst customer service
All customer service is computer generated replies, they don’t actually read and resolve your issue. As others have mentioned sooner or later you will have an issue with a return and you will then never use this company again. Fooled once, shame on you ASOS, filled twice shame on me.
- Verified customer
That's terrible, the product was used and dirty.I purchased for brand new item.Never shop again from Asos...
Used and dirty shoes I purchased for my husbands birthday. I received used pair of shoes with dirt at end of shoes and the base of shoe with a ripped box as well.
Poor quality and not satisfied.
I amn not going to shop anymore from Asos.
Easy to find items and purchase.. love the range, usually shop at iconic but found asos had more of a rang and cheaper. I mostly ordered jumpers and I love everything I ordered. A pair of track pants are a bit big, I am a size 8 in Australia sizes, I got them in a size 8, could have got them in a 6. Other then that, everything fits and the quality is great.
Got send a broken/already used shoes
I brought two different pair of shoes. I pair was fine but the other I was NOT happy with!! Once I open the box, the size strap was ripped! And on top of that, I also realised that those shoes have been worn before! There are clearly markings on the shoes that indicate that they have been worn before. Who would send these shoes thinking that someone will be okay with that!!
Placing an order on line with ASOS..simple right? Think again!!
I have been a regular customer of ASOS for a number of years now. The experience is hit and miss but they have a good product range so I persevere. I was so annoyed at one stage that I closed my account. I left it about a year then started shopping again. I saw something I wanted recently but still the same rubbish...I tried 3 times to place the order. PayPal authorisation happened just fine..all three times but order was never placed. Now I have to wait for all 3 authorisations to be cleared from my account as there was no order!!!
The ASOS ...on line customer service is a joke...they don’t actually read your question so offer up banal responses...the more you ask the more frustrating it gets. This time I am closing my account for good. I will not put up with such poor systems and service....life is too short!!!
Super frustrating and disappointing
It is super frustrating as it is my 4th attempt to send the item back which the item sizing came way too big for me and return barcode is keep saying invalid In Post Office. My own created return one didn’t work so had to email them but reply takes ages and provided me barcode which of course didn’t work! I am keep asking barcode and they are keep providing me an invalid ones! This is ridiculous l, never had this bad experience before.
The reviewer stated that an incentive was offered for this review
It 's a NO
ordered from this site a discounted faux fur jacket which was 400 and i got it like 200. Not only did not look like the picture in terms of color and sleeve length but also came in a very bad plastic packaging. The fur got messy because of the packaging. For this price I expected more! I mean it looked like I ordered it from Chinese aliexpress website! Never again!
I have ordered many shoes from asos the delivery was very good and quick. The shoe quality is excellent and my sizing is perfect. I get an invoice emailed to me with tracking every time . I've never had a problem. I love ordering from ASOS Great prices great service Thank you.
I have ordered from asos several times in the past without problem. So I decided to order over $600 worth of clothes and shoes from asos to help alleviate my lockdown blues only for it to arrive late, discover once it arrived that over half the order was missing (which were also the most expensive items). Like how does that even happen ? One or two items I get but over half that’s yay ridiculous. I contacted them to get the items resent because I was really excited to get them. It took them 2 days to reply where they told be some lame excuse ...that they thoroughly check all there orders before sending them (which they obviously didn’t do). And that they could not resend the items and I’d have to reorder everything... they did offer me a refund which they told me will take 3days to come through but I don’t know how reliable that’s going to be. I have also done a lot of online shopping during this Pandemic and stage 4 lockdown and have not had any problems until now. If you are hoping to do some online shopping during this pandemic do it literally anywhere else.
Questions & Answers
Im usually a size 5-6 but when I look at the measurements of my foot the length says Im a size 2 or 3 on the Asos foot size chart. I am not sure which size to select
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