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ASOS

ASOS

2.1 from 1,363 reviews · View Statistics
See the Best Underwear Shops & Brands in 2022 as rated by Australians on ProductReview.com.au.
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Rauf
RaufGreater Melbourne (Metropolitan), VIC

Absolutely pathetic

published
Product Quality
1/5
Shipping
1/5
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FRUSTRATED!
FRUSTRATED!Sydney, NSW
  • 3 reviews
  • 3 likes

You can buy nice things but be prepared for a painful refund process (if you were lucky to enough to get any)

published

Returned unsuitable purchases over $150 on 29/4, been advised different dates of refund via their customer care team, each member gave me a wrong date to follow up, each if them advise their previous colleague were wrong .. to cut the story short.. no refund till now been pushed to the 30th … and prepared to be pushed again when i contact them on the 30th.. so much wasting customers time like we are penalised we ordered from them. use the Iconic instead they have fabulous service !

Product Quality
3/5
Shipping
3/5
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Vee
VeeBanora Point

Faulty jumper

published

I bought a Nike jumper from ASOS over $100. Just opened it today with a hole and a razor slice looking mark on the Nike logo. I opened package with my hands so know for a fact it wasn’t my mistake. It’s just really upsetting when u spend a lot of money on an item only for it not to be the quality it should be

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Product Quality
2/5
Shipping
4/5
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Alison
AlisonSouth East Queensland, QLD

No return customer service

published

Feb 2022 - Received boots which I paid $128, they were too small, returned 2 days later via one of their approved services in Nerang, Gold Coast, now they are stating that it took longer than 28 days for the goods to reach them so they have given me a returns voucher which has been added to my account...which I didn't even know I had. I will never purchase anything from this online outlet....zero customer service..

Incentivised Review No
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Veronica
Veronica
  • 2 reviews
  • 1 like

Never buy from ASOS

published

Never buy from ASOS. You will be supplied with garbage and when you return it, they will not refund you. You simply end up wasting time chatting with people who can't use the English language and somehow make the same identical grammatical errors when responding to your requests, no matter who you chat with. ASOS used to process refunds quickly, but not anymore. Beware and stay away.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
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Qld Consumer
Qld ConsumerSouth East Queensland, QLD

Returns customer service process is horrible. (Unless you enjoy taking in loops too bots)

published

A very frustrating experience tracking down returned item refunds.
Multiple requests to address were met with a generic bot response stating “thank you” with nil action.
I’ll never use ASOS again

Product Quality
3/5
Incentivised Review No
Return Claim MadeYes
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Kiara S
Kiara S
  • 2 reviews
  • 4 likes

So painful. Waiting 6 weeks for a refund.

published

I placed an order with ASOS, tried to return it but their system was down. Spoke to their chat team and they told me to pay for shipping to refund it. Did this ($130...) and then 6 weeks later am still waiting for a refund. They told me 24 hours, then 10 days, now it's been escalated to the unauthorised transactions team (despite not being an unauthorised transaction, it's an authorised transaction). Don't buy any high value from them if you aren't willing to wait for grey hairs to get your money back (if I ever do). Their customer service team is so unhelpful and just say they will look into this "as soon as possible"

Product Quality
1/5
Shipping
1/5
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  • Verified

i ordered $ 93 bucks now i’m trying to cancel the order but i can’t cancel it because i’m travelling abroad.

published

Poor service from asos think before buy or else it will be tuff to get money back !! do not order straight think and buy.

Product Quality
1/5
Shipping
1/5
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craym0nd
craym0ndGreater Melbourne (Metropolitan), VIC
  • 24 reviews
  • 15 likes

Really bad returns process

published

I used to love ASOS so I purchased the premium service to get free express postage. Never again. It's been over 2 months since my return and it apparently hasn't even reached their warehouse yet. Won't give me my money back as I didn't get the proof of receipt return.

Incentivised Review No
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Live chat not working

published

Asos is normally really good but they need to Fix their live chat!!! My promo codes not working and there's currently no way to get through to the live chat

Incentivised Review No
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Kate
KateSydney
  • 3 reviews
  • 4 likes

Avoid this company, use ICONIC instead.

published
Incentivised Review No
Return Claim MadeYes
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shan
shanMetropolitan Adelaide, SA

Another loyal customer lost

published
Product Quality
2/5
Shipping
1/5
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Emily
EmilySouth East Queensland, QLD
  • 11 reviews
  • 3 likes

ASOS is on par with SHEIN these days..

published

Where do I start?
Orders are late, refunds can take a while, quality is lacking and the customer service is a 3/10.

ASOS used to be amazing 5+ years ago. Obviously they hire cheap labour now and outsource everything to save a buck, and it shows! The customer service team even complain about working there? This company needs to go.

Product Quality
2/5
Shipping
2/5
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Mich
MichSydney, NSW

Lost the plot

published
Product Quality
2/5
Shipping
1/5
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  • Verified

Complained about a missing parcel so they banned me. A loyal customer really disappointing.

published
Shipping
1/5
Incentivised Review No
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Questions & Answers

Elicia Shih
Elicia Shihasked

Hey, I was wondering where The tag is inside the boots I got because whenever I walk into a store, it sets the alarm off

No answers
Rawia Z.
Rawia Z.asked

Can anyone give me feedback about this dress from asos I want it for a wedding https://www.asos.com/prd/14579139?acquisitionsource=pasteboard

1 answer
Andy J
Andy J

Hi I’m not sure what you want me to do , do you want me to rate the dress?

Flowers With E.
Flowers With E.asked

Im usually a size 5-6 but when I look at the measurements of my foot the length says Im a size 2 or 3 on the Asos foot size chart. I am not sure which size to select

No answers
See all ASOS questions

Get an answer from our members and ASOS representatives

Details

CategoryOnline Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60.00
Mens / Womens ClothingMens and Womens
Buy Now, Pay Later OptionsAfterPay
Type of Footwear OfferedCasual & Dress Shoes
Clothing TypeActivewear, General / Everyday and Swimwear
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