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ASOS

ASOS

2.4 from 958 reviews

Reviews

(242)
(65)
(40)
(81)
(530)
  • Product Quality
    2.7 (120)
  • Return Claim MadeYes (50) · No (100)
  • Sizing True to size (65) · Slightly small (16) · Very small (12) · Slightly large (6) · Very large (4)
  • Product Appearance As advertised (59%) · Not as advertised (41%)
  • Shipping
    2.7 (119)

Reviewer Photos & Videos

  • More

Mad.Dog123

Mad.Dog123sydney

  • 4 reviews

3 orders - Every order I made they sent wrong sizes

published

Order - 475778188 wrong size was boots sent - returned
Order - 478996998 Wrong size shoe sent - Returned
Order - 480024182 Wrong size boots sent Again ! - reorder on 475778188

What more do I need to say ? Avoid these online Monkeys

Product Quality
Shipping
Sizing Very small

Carolyn G.

Carolyn G.Perth, WA

ASOS online

published

Was easy to find their rags. And there were many of them. Very unsatisfied with customer service as well. All in all a really bad experience i wont ve repeating

Product Quality
Return Claim MadeNo
Sizing Slightly small
Product Appearance Not as advertised
See all answers
Buyer

Buyer

  • 2 reviews

Shocking customer service in response to LOST ITEMS worth more than $150

published

DO NOT buy from Asos

- lost item
- Roheel the customer service agent was dismissive and did not provide me the details to make a formal complaint
- advised me that I could NOT commence investigation into my lost item and that refund was not an option.

If you are from Australia - DO NOT PURCHASE FROM ASOS, there are far more reliable options i.e. the Iconic.

Product Quality
Shipping
Return Claim MadeNo
Product Appearance Not as advertised
See all answers
rgee

rgeePerth

  • 8 reviews
  • Verified customer

Quick and cheap postage

published

Used asos several times now for small packages. It’s amazing how much quicker my stuff arrives from the UK than it does from the East coast. Good product description and reasonably priced.

Product Quality
Shipping
Sizing True to size
Product Appearance As advertised
See all answers

I would never ship here

published

I emailed them about a warranty claim and they just continued to close the chat. The shoes were faulty and they denied responsibility despite repeated attempts to get in cotact.

Product Quality
Product Appearance Not as advertised

Stuart I.

Stuart I.Perth, WA

  • 2 reviews
  • Verified customer

Clothes are top notch - customer service less so

published

Pretty much all of my clothes come from ASOS. All of my pants at least now. I find that the sizing material and fit are usually really good. The one issue I’ve had with an item was a minor one yet ASOS did make the return fairly difficult to the point where I gave up and held onto the item. In saying that I’ve had one issue out of perhaps 10 orders and it was relatively minor so, I highly recommend their goods, just be advised they aren’t the most helpful bunch to deal with.

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
See all answers

Jackie

JackieGreater Melbourne (Inner), VIC

  • 4 reviews

Great men’s shirts

published

Easy to use website and lots of choice of regular fit floral XL shirts by different brands which what we were seeking. Good quality for sale price shirts. Really easy to return they ones that did t suit, and refund happened quickly.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

happyreviewer

happyreviewerGreater Melbourne (Inner), VIC

Customer service angels

published

My clothes didn't arrive or were possibly stolen and Asos were amazing. Thank you for the quick response and great service. The replacements arrived quickly which was a huge relief as I'd purchased them for a wedding that i was going to. Thanks Asos!

Product Quality
Shipping
Sizing True to size
Product Appearance As advertised
See all answers
Sam

SamMetropolitan Adelaide, SA

Nike air flight 89 royal blue shoes

published

I ordered a pair Nike air flight 89 royal blue shoes and received them but came with out the Nike shoe box was not happy if u buy a new pair of shoes you should always receive the brand name box they come in not some dodgy brown box they sent me with the shoes in !!!!!!

Product Appearance Not as advertised

Express delivery misleading

published

Ordered a product on the Sunday and paid extra for express shipping as it stated I would receive it within 2 business days. It’s now on business day 4 and still hasn’t been received. ASOS contacted and are refusing to refund my shipping cost. Be very careful.

Product Quality
Shipping
Return Claim MadeNo

Stephanie

Stephanie

  • 4 reviews

Great online business - purchase with confidence

published

I recently purchased 3 items from ASOS. Delivery was quick. One of the items was incorrect and the other just didn’t fit me well. The returns process was amazingly straight forward. Within an hour of registering the return I had been emailed a postal return slip. I lodged the parcel the next day, by the afternoon I received an email from PayPal saying my refund was getting processed. Much better experience than I’ve had with other online businesses! I will definitely by from ASOS again.

Product Quality
Sizing True to size

fred.mcgurk.3

fred.mcgurk.3AU

  • 4 reviews

The site is messy and slow

published

Having been mucked about by the site (things like trying to sign up and being taken to a page of ads, then asking for a 10% discount and only getting half that), I goto suspicious and came here. Glad I did.


Maya G

Maya GSydney, NSW

3% international surcharge!!!

published

I have placed two orders in the past two weeks and both times I was charged a 3% International surcharge? If I knew this I wouldn't have shopped with this company! No other international seller has charged this fee. $17 in surcharge fees? Never again! And I will be returning everything I bought!!!

Return Claim MadeNo

clara98

clara98South East Queensland, QLD

  • 2 reviews

Hit or miss

published

I have gotten some amazing pieces from them, but there were times where it just didn't turn out right. I think most of the time it is a bad purchase on my side, though. My experience with shipping has been excellent so far and 99% of time they arrive according to the estimated date. Returning is very convenient as you can drop it off with aus post parcel lockers. Sizing is slightly inconsistent in my opinion because the ASOS design dresses in the same size differ in how they fit me. Clothes tend to run larger than expected.

Product Quality
Shipping
Sizing Slightly large
Product Appearance As advertised
See all answers

Serving misleading ads with discounts that aren’t accessible.

published

Bad user experience after click add saying 10% discount off but not being able to access.

Not happy with automated responses to queries when raised on Facebook.

Will be returning to the Iconic where they value their customers

Return Claim MadeNo

Delivered on time and quick refund when I returned something

published

Ordered some clothes on the Thursday before the Australia Day long weekend, few hours later my order was dispatched and was estimated to arrive on the 28th which it did. One of the items didn’t fit and so I went to return it today at the post office at 1pm and by 5pm I received an email saying they had received it and my refund with after pay had been processed! Amazing company will definitely be purchasing from them again again.

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
See all answers

Maree V

Maree VSydney, NSW

Absolute JOKE of a company!

published
Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
See all answers

Damo

DamoSydney, NSW

  • 22 reviews

Not bad very cheap prices for some items

published
Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

fatima

fatimaNew South Wales

Worst delivery - I paid for express delivery

published

I paid for express delivery and I’m still waiting for my parcel and it’s been 5 working days . The only response they can give me is wait another 5 working days!!! What was the point!!! I will never order from this site again!!!

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review


EXPRESS SHIPPING IS A LIE

published
Shipping
Return Claim MadeNo

Page 1 of 48

Questions & Answers

Maria F.

Maria F.asked

are ASOS shoes for women Australian sizes ?

No answers

naila c.

naila c.asked

Guys i want to know if any of you have been charged for customs duty if you buy from Asos?

No answers

Mila G.

Mila G.asked

Seriously! Just ordered about 5 tops 1 jumper. Went up two sizes from my normal size and whilst they fit they are so short!!!!! Who are you modeling your plus size range on?? I am 5'7 its not like I am a giant and these tops JUST pass my belly button. A lot of plus size women are 5'9 and above.... it's such a shame! I want a larger person to design plus size clothing not skinny people with no idea!!

No answers

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