Reviewer Photos & Videos
3 orders - Every order I made they sent wrong sizes
Order - 475778188 wrong size was boots sent - returned
Order - 478996998 Wrong size shoe sent - Returned
Order - 480024182 Wrong size boots sent Again ! - reorder on 475778188
What more do I need to say ? Avoid these online Monkeys
Shocking customer service in response to LOST ITEMS worth more than $150
DO NOT buy from Asos
- lost item
- Roheel the customer service agent was dismissive and did not provide me the details to make a formal complaint
- advised me that I could NOT commence investigation into my lost item and that refund was not an option.
If you are from Australia - DO NOT PURCHASE FROM ASOS, there are far more reliable options i.e. the Iconic.
- Verified customer
Quick and cheap postage
Used asos several times now for small packages. It’s amazing how much quicker my stuff arrives from the UK than it does from the East coast. Good product description and reasonably priced.
- Verified customer
Clothes are top notch - customer service less so
Pretty much all of my clothes come from ASOS. All of my pants at least now. I find that the sizing material and fit are usually really good. The one issue I’ve had with an item was a minor one yet ASOS did make the return fairly difficult to the point where I gave up and held onto the item. In saying that I’ve had one issue out of perhaps 10 orders and it was relatively minor so, I highly recommend their goods, just be advised they aren’t the most helpful bunch to deal with.
Great men’s shirts
Easy to use website and lots of choice of regular fit floral XL shirts by different brands which what we were seeking. Good quality for sale price shirts. Really easy to return they ones that did t suit, and refund happened quickly.
Customer service angels
My clothes didn't arrive or were possibly stolen and Asos were amazing. Thank you for the quick response and great service. The replacements arrived quickly which was a huge relief as I'd purchased them for a wedding that i was going to. Thanks Asos!
Nike air flight 89 royal blue shoes
I ordered a pair Nike air flight 89 royal blue shoes and received them but came with out the Nike shoe box was not happy if u buy a new pair of shoes you should always receive the brand name box they come in not some dodgy brown box they sent me with the shoes in !!!!!!
Express delivery misleading
Ordered a product on the Sunday and paid extra for express shipping as it stated I would receive it within 2 business days. It’s now on business day 4 and still hasn’t been received. ASOS contacted and are refusing to refund my shipping cost. Be very careful.
Great online business - purchase with confidence
I recently purchased 3 items from ASOS. Delivery was quick. One of the items was incorrect and the other just didn’t fit me well. The returns process was amazingly straight forward. Within an hour of registering the return I had been emailed a postal return slip. I lodged the parcel the next day, by the afternoon I received an email from PayPal saying my refund was getting processed. Much better experience than I’ve had with other online businesses! I will definitely by from ASOS again.
3% international surcharge!!!
I have placed two orders in the past two weeks and both times I was charged a 3% International surcharge? If I knew this I wouldn't have shopped with this company! No other international seller has charged this fee. $17 in surcharge fees? Never again! And I will be returning everything I bought!!!
Hit or miss
I have gotten some amazing pieces from them, but there were times where it just didn't turn out right. I think most of the time it is a bad purchase on my side, though. My experience with shipping has been excellent so far and 99% of time they arrive according to the estimated date. Returning is very convenient as you can drop it off with aus post parcel lockers. Sizing is slightly inconsistent in my opinion because the ASOS design dresses in the same size differ in how they fit me. Clothes tend to run larger than expected.
Serving misleading ads with discounts that aren’t accessible.
Bad user experience after click add saying 10% discount off but not being able to access.
Not happy with automated responses to queries when raised on Facebook.
Will be returning to the Iconic where they value their customers
Delivered on time and quick refund when I returned something
Ordered some clothes on the Thursday before the Australia Day long weekend, few hours later my order was dispatched and was estimated to arrive on the 28th which it did. One of the items didn’t fit and so I went to return it today at the post office at 1pm and by 5pm I received an email saying they had received it and my refund with after pay had been processed! Amazing company will definitely be purchasing from them again again.
Absolute JOKE of a company!
I've been a fortnightly purchasing customer since 2015. My orders generally range from $200-$1000.
I made a $1000 purchase beginning of Jan & delivery date said 15th Jan as I did not use the express option since now you have to pay.
20th Jan rolled around & I chased customer service who were not one bit friendly nor helpful. I was advised to wait until 27th Jan for my parcel. GREAT!
I decided to message again on the 23rd to which someone else responded saying if it wasn't there by 24th, message again.
I challenged this person & mentioned I received mixed messages on dates & that apparently I should wait till 27th. They then re-corrected themselves & said oh ok then yeah, wait till 27th.
Umm get your facts straight guys??
Not bad very cheap prices for some items
Stumbled across this store online. I use the iconic so started looking for other online warehouses.
Firstly I think the best way to use this site is to buy the cheap items i.e. polo shirts, muscle shirts, gym tops etc. Don't use it for more expensive needs such as suits and shoes as the quality is pretty cr$p. If you keep this motto then so far its been good for me. I received a refund even before the item had returned to them. Very cheap for the basic staple items compared to the iconic store and others. Use standard shipping which is f...ine with me even though it can take 4 to 6 business days to reach me and I'm in the inner west of Sydney. Overall verdict: * awesome for the cheap staples * refunds are super fast * don't buy the expensive garments such as suits, shoes * quality for the prices of the cheap items is good
Worst delivery - I paid for express delivery
I paid for express delivery and I’m still waiting for my parcel and it’s been 5 working days . The only response they can give me is wait another 5 working days!!! What was the point!!! I will never order from this site again!!!
The reviewer stated that an incentive was offered for this review
EXPRESS SHIPPING IS A LIE
I've been purchasing from ASOS for years and haven't had TOO many issues. Apart from the time they sent me my order without the vans sneakers which was the biggest purchase of that order, and made me wait an additional two weeks to finally receive them, most of the other orders were fine. HOWEVER, the one time I decide to spend extra money on express shipping for one small item of clothing so that it would arrive in time for an event over the weekend, it just so happens that there is a major delay with my delivery. It was supposed to arrive in ...two working days, three max, and I had three days to spare before the event but it's still in transit, hasn't even arrived in my country. Also it's not only my order thats delayed, because according to customer service its a major batch of orders that unfortunately have been delayed. To be fair it's more the couriers fault for the delay in delivery but it should be ASOS' job to at least send an email notifying me that it won't arrive in time at all, and in fact that it may be arriving two weeks from the order date, which is ridiculous. I've been told I'll receive a refund for the postage due to the outrageous delay but given the numerous poor customer service reviews on this website from other customers, I'm not holding my breath.
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Questions & Answers
Guys i want to know if any of you have been charged for customs duty if you buy from Asos?
Seriously! Just ordered about 5 tops 1 jumper. Went up two sizes from my normal size and whilst they fit they are so short!!!!! Who are you modeling your plus size range on?? I am 5'7 its not like I am a giant and these tops JUST pass my belly button. A lot of plus size women are 5'9 and above.... it's such a shame! I want a larger person to design plus size clothing not skinny people with no idea!!
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