Astra Cases

worst product ever advertised as leather and is cheap nasty plastic when it arrived . and it does not fit the phone. They claim easy returns and 100% satisfaction but are so hard to deal with and will not provide a returns label and want me to pay for the replacement shipping after paying $80 for a cheap rubbish case

Astra Cases Australia do not ship from Australia (misleading brand name). OK communication, but slow. I had made a mistake with my shipping address. I contacted support immediately, but took a few days to get back to me and by then it was too late. I managed to get it from the wrong address. Case seems OK, but time will tell if it's good quality. Show details

Terrible customer service Sent me a product that didn’t fit the iPad it was advertised for It was also cheap hard plastic despite the price being just under $100 (supposedly on special but was not good enough quality to justify even half price) Many… Read more

emails back and forth but no solution to the basic problem that it didn’t fit the item it was advertised to fit Kept insisting they were focused on customer satisfaction but did not respond to the problem Despite photo & video evidence showing that the case was way to big they i argued I was just not inserting it right. Definitely no satisfactory outcome and no effort to facilitate a refund and return process Clearly this company is not based in Australia despite the ‘AUS’ in the name Communication we’re mostly outside Australian business hours (usually after midnight) and most just automatic responses written by a ‘bot’ Overall I’d recommend avoiding this business - I have not found them trustworthy at all and 6 weeks after paying them I doubt I’ll ever get my money back

Firstly lets get it out there they advertise like they are Australian Stock, NO IT IS CHINESE STOCK BOUGHT TO YOUR ORDER. Takes 5-6 days to even post order Then 4-5 days in postage to Australia then reposted. Their Email notifications are terrible… Read more

notifying you the parcel is on its way the day it arrives. Their Customer Service Emails are almost like it is done by a BOT as one dimensional and generic with lots of fluff but no real valid facts. First delivery (12 Days) delivered Wrong cases Incorrect version of Phone and tried to Blame me and after they agreed to replace the cases wanted charge Extra $10 postage. Eventually after 6-8 emails trying to create blame and excuses they agreed to just replace them. From that date it took 18days to post the items and another 5 days to receive them.

In the end the cases are what I would expect for the 60% discounted price but definitely not the quality for the Stated full MRSP so you just get what you paid and for your troubles they throw in the terrible customer service for free. I just think there are much better vendors to by from But if you have time to waste with fighting for your rights or dont care about being disrespected by the vendor then these are the guys for you.

I was very impressed by the Astra phone case I purchased. I was even more so impressed with their prompt customer service. When I realised that selected the incorrect case model by mistake, I contacted Astra cases and they rectified the mistake immediately and ensured that the correct case for my phone was dispatched. Hats off to the great service at Astra cases. Show details

I made a mistake and ordered the wrong case size for my phone and the customer service was incredible in getting my issue resolved, they went above and beond even though it was my mistake in the first place Show details

Paid good money for a phone case that did not fit the phone is was supposed to. Even if it did fit, the quality did not match the price. Emailed after sales support and was asked to send photos of the top, bottom, left side, right side, inside left, inside right of the case. So I did. Then this wasn't enough so I had to send photos of the top,… Read more

bottom, left and right of my phone. So I did. Then I had to confirm the phone was what I said it was, so I did and also sent the original receipt for good measure... but this wasn't enough, but they offered me an 80% refund to go away, which I rejected. So I then had to take a screenshot of the 'about me' info on my phone. And low and behold, this was enough for them to tell me my phone was the model I said, and the case I ordered was correct so was passed onto another team. THEN (2+ weeks passed at this point) I' offered a replacement product after stating several times (furious when following up) that I just want a 100% refund! As you do, I've already purchased another case that is actually fit for purpose in the mean time. And now... well it's been days and my request has once again been sent back to the 'fulfillment team and I am yet to see any refund

The cases are of high quality and look great. The ordering and delivery experience was also great. Time will tell if they last well but I am very happy with my purchase. Show details

Very easy to deal with as a company and the phone case is extremely solid , I dropped it 3 meters while I was up a ladder at work and it only left a small dent in the case

My Samsung flip7 FE cover fits well. Happy with response from you when I had questions regarding the fit as I had bought a cover elsewhere that was not a fit even though advertised as a case for a Samsung Flip. Tha Astra case arrived in good time and I love having a few cards tucked away safely with my phone. Yes I recommend the Astra case. Show details

I had a brown Everest Leather case and although the case itself was stylish, practical (able to hold a few cards) it fell apart after one year's use, splitting at the point where the leather met the plastic edging around the case. I wrote to Astra about it and sent photos - they said thanks for the feedback but provided no other compensation or… Read more

discount for a future purchase or anything like that, which I thought was poor customer service, especially given I had made other purchases from them. So a good case for a short while but doesn't last long.

I had some initial issues with my case. The metallic disc on the back fell off after my first use on my car’s magnetic phone mount. While I was able to repair the case with my own glue, I was disappointed with the quality. However, my concerns were addressed swiftly by their customer service team. I was impressed by their response and a… Read more

replacement case is on its way. My existing case seems sturdy. Once they address a simple construction issue - better adhesive - I would recommend them.

Overall excellent customer service won the day.

Fantastic phone case. Had one for my 24s Ultra and since upgrading to the 25s Ultra I had to purchase another. I always purchase 2 cases when I get new phone as I cannot decide on my favourite colour. Love the COVERS. AAA+++ Product and service. Highly recommend this company.

Customer service was great. I made a mistake with my order. The team at Astra Cases helped me get a correct one after I received the incorrect case. I received prompt and helpful service and was only charged for the postage. Would definitely recommend Astra Cases.

Love the case and works well for me , this is my second, however my credit card slips out of the case where the camera is situated, did not have this problem with the last one Show details

I purchased a hard aluminium case. Delivered fast and the case is fantastic I have already dropped it twice and no damage at all to my iPhone. Big and chunky but a perfect product for traders. Alan Show details

The case is superb. Top quality and real leather. Had some issues with the delivery but the staff were very supportive and sorted it all out. The true test of a company is what they do when something goes wrong. And Astra were exemplary! I'd deal with them again. Show details

I bought the heavy duty bravo case which seemed decent. But it's not screen protector friendly.. it kept lifing the corners up. So now I'm down $100 for replacing 2 screen protectors and a case I can't use. Show details

Case is perfect. Delivery was quite slow, but the customer service people were helpful chasing it up. The delivery company contacted me to let me know they can't deliver to an Australia Post Parcel Locker and happily re-addressed my parcel to a nominated street address. Show details

Have bought a few cases and spare front screens from Astra, as a tradie I have found the body of the phone great, but the screens are easily cracked by car keys or foreign objects in your pocket, while you are working, making them no longer fit for use. Show details

I bought a Nimia case. It is stylish and seems to be well made. It was bought to replace a case that I ordered but on receipt of the case wasn't suitable to my needs. The staff at Astra Cases were friendly and prompt when dealing with my request for an exchange and provided me with a replacement case on terms that were very fair and acceptable to me. Show details

Do not buy astra cases.Thay are TRASH! – Not as the picture shows, or the descriptions has written, it's not a hard proof or even life proof at all my phones come out of it when I've dropped it already it's not even 12 hours old. Customer service isn't doing a grst job either at issuing my refund. Really scrappy don't get your case from here. Show details