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Easy to apply, process is all online
We have used Athena for refinancing and to take out new mortgages.
Our experience using Athena was when they were quite new and were still starting up some of their processes. Since then, I've seen how far they've come and they've really made the home loan process a lot easier.
Customer service is generally very good. We had a redraw approval take a little longer due to missed paperwork by the initial customer service person.
Athena have low rates - and have one rate for all customers on that LVR %. I don't have to call them up to try to get the cheaper new customer only rate.
Their only negative is that they can be selective about which postcodes they lend to.
Efficient and easy to deal with
Use the code ATH-20903 to save $500 when you apply before the end of July.
Smooth and efficient process to apply, settled quickly and no fees. We have already had our rate dropped once already. Website is so easy to use. Couldn't be happier!
Refinanced without hassle
Refinanced our home loan without hassle. Straight forward no fuss. Recommend Athena highly.
I was kept in the loop of the process constantly, and all questions were answered or followed up.
Please feel free to use my referral Ultimate$ code and receive $500 if you apply and settle: ATH-18404
What a waste of time
Went through the process of applying to refinance our loan with Athena. At the very start of the application, we supplied our property address (as you do) and everything proceeded as normal. Almost a month later at the latter stages of having our credit application reviewed, the assessor came back with one email flagging they are unable to lend to us due to 'risks' related to our suburb, this was after providing countless documents, additional Stat Decs (which obtaining in the middle of a lockdown is near impossible).
Why does it take to t...he end of the credit assessment to identify that you can't lend to us based on our address which we gave to you in the first place (and your website still states is a valid address you can do business with). What a waste of our time and money (as we now need to start the whole process again with another lender). To top it all off, the assessor couldn't even pick up the phone to tell us and apologise for wasting our time, just sent a one line email and that was it.
Great rates and excellent service!
We recently refinanced with Athena. Service was excellent from beginning to end. Most of our dealings were online but any questions we had were answered quickly on the phone (um without being on hold for ever!)
We had a hiccup with the bank we were leaving and Athena stepped in and sorted it for us, dealt with them and told us the next steps to do.
Only complaint is they don't have an app but we log on through their website to access our account. I'm watching the interest saved with a huge smile!
If you apply with a loan with them befor...e 31 July use ATH-79214 to get $500 back! (yes we get it also!). These codes have a limited lifespan so make sure you know expiry before using or you won't get the discount. Great service and easy process from beginning to end and they keep you updated on the progress!
Highly recommend Athena Home Loans
The whole refinance process with Athena was very uncomplicated. I was very impressed that they kept me informed of progress at every step. The website is very user friendly. I have had a very positive experience with Athena Home Loans so far and highly recommend them.
I couldn’t be happier!!
Great to deal with, I had to do a little bit of leg work but I was more than happy to in order to get St George out of my life for good. Absolutely minimal set up charges and communication was very good the whole way through. Wish me luck!!
Rates have already dropped!!!
Its pretty respectful when Athena treat their existing customers with the same rate as the one they use to lure in new customers.
Athena's signup process is pretty straightforward, and they just dropped our rates about a month in. I sit back and wonder would the banks do that?
Excellent team at Athena!
Excellent team at Athena! Great Experience and very clear information and communications from the team during the process. Highly recommend to anyone looking for transparent Home lender.
Thank you for great experience team @Athena !
Refinanced to Athena - couldn’t be happier!
We Refinanced with Athena and they have been absolutely amazing! Clear instructions, kept in touch with us the entire time, easy to communicate with and no hassles. Highly recommend them. And they have absolutely no fees! It’s amazing not to be hit with “hidden costs” and no request has been too difficult for them.
Very happy customers :)
At 1.99% variable with guaranteed rate match was hard to refuse
Application process was easy Athena were very helpful through
the whole process. I used the Refer a mate code and received $500 in my account after settlement that helped a lot to ease the exit/transfer fees from my previous lender. Please feel free to use my code and save the same $$$ when transferring to Athena after 31 july it drops down to $250 code as follows_____ATH-25024
Now that I've settled things I think they could improve
on is - No Bpay through there website so you cant pay bills from your home loan meaning I'm consistently moving...
Best refinance experience so far. Excellent :)
My experience so far has been Amazing!! Super quick refinance process, all documents were signed online and their customer support is super quick to respond by SMS.
Things I wish they had;
- An app for iOS
- Allowing me to have my pay go directly into the home loan account and that counting as a repayment (rather than having to direct debit a certain amount from another bank).
- an offset account (with debit card for purchases etc) which would save me having to constantly move funds around from my everyday account to my home loan.
Fast and easy.
Fast and easy. Be careful because valuation is a lot lower than you would expect, I guess they are trying to minimize risk.
In spite of all, I am very satisfied with the outcome.
Use Referral Code: [Code Removed] & we will both receive $250 dollars each into our home loan accounts when your loan is finalised. $500 if you apply before 30 July 2021.
What looks good isn't necessarily the case!!
Wouldn't waste my time!! Credit department incompetent when it came to approving loan. Only looked at outgoing expenses to wages received which I doubt they got correct. Said I understated my expenses. Compared to what they had, I guess, I certainly understated my electricity expenses which is nil due to having solar panels. Regardless they didn't take into the account the vast amount of assets we had, the small amount of the loan to the value of the properties (plural) we have or rental income being able to more than cover the loan repayments ...or us not having any other loans/debts or our exit strategy i.e super balance or our exceptional credit score. Athena staff were quick to respond to my review. Customer service manager couldn't provide a reason on how my expenses were understated and basically said that the decision by the credit department couldn't be reviewed. Seems their poor decision is final (my observation)!!
Great Low Rate & Fee Free
Use Referral Code: [Code Removed] & we will both receive $250 dollars each into our home loan accounts when your loan is finalised.
Lowest rates around & fee free!
Clear & concise communication at all times, easy process to follow. Very pleased so far. Would definitely recommend.
My only gripe there is no Athena app as yet.
Questions & Answers
Put in application on the 5th of November and have still not received any response two months later. Several calls to customer service and get told to receive a call shortly, but still nothing. Settlement early february. Should i start looking at other banks or...........
Hey Ramendra, we are super sorry you still haven't heard back from us regarding your application. We have escalated your application and one of our Loan Experts will be in touch with you soon.
Just an addition to the frustration of applying for a loan from Athena. The loan was escalated as per Wendy's reply above. The loans expert contacted me and asked for some more documents which I promptly sent across. Another 5 days later I was told we can do this (by a loan expert) and now its being sent to an assessor to be finalized. I just received a call from the assessor and was told "sorry we cant do this". It took two months for Athena to look at the documents and that's after I wrote in this forum. I have a settlement in mid February and where do I go now. If I was told this in November then I had a lot of time to seek elsewhere. I was told the reason for not proceeding with this mortgage was because the industry you work in has been impacted by the pandemic and we cant take the risk. Is there any industry that hasn't been impacted somehow? I have sent prove that everything is back to normal and provided payslip to prove it. This is sheer discrimination for probably writing to the forum. I was simply asking for 25% only and putting the property as security. That's just not good enough from a company that sings their own praises.
Do you provide 100 percent offset account? Please don’t say you have redraw facility? I just want to know whether you offer 100 percent offset account? Yes/No.. cheers
Hey Niroj, we do not have an offset at this stage. We are working to launch an offset feature later this year.
Cheers, Athena Team
Do I need to have a valuation of my property to be able to re-finance with Athena?
Hi Charmaine, not at all! We will run a formal valuation for your property after you submit your application. We won't charge you for this as we have zero Athena fees :) If you need to get an estimated value for your property, you can grab a free property report at https://save.athena.com.au/property-report.
Get an answer from our members and Athena representatives
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