I have been working with Pamela Murphy through an arduous process and she has been exemplary. She has been professional and polite through the entire process and it's so appreciated!
Excellent Customer Service
Pamela, was not only incredibly professional and efficient in answering my inquiry she also showed great understanding of my situation and assisted in facilitating the best interest rate after my Fixed Loan expires on 6th May, 2020. All my emails were answered promptly and she demonstrated great Customer Service. I was extremely happy with my interaction with Pamela.
Service And Product Review
Service provided was excellent, in fact my expectations were exceeded.
My initial enquiry was on Thursday, received a phone call Friday with an offer which was a good offer however, I was not prepared to pay a fee. Subsequently an alternative offer was forthcoming which was in fact far better than the original offer. The final offer was accepted by me and the Lender is proceeding accordingly.
Ezy Rate Review
MEzy provide a great service in communicating with Lenders and finding the best deals possible. On a recent rate review Angel from Mortgage Ezy clearly outlined the options and easily and quickly applied my preference to an existing loan. The offer from the bank had a bias towards a fixed rate, when I retained a variable rate, I was then provided a further rate reduction from the initial offer.
Great Rates and Customer Service
Ron was really helpful to make the refinancing of 1 Owner Occupied and 2 investment an easy process. Great experience. Highly recommended. I was looking at a third investment property loan which fell through but was very impressed with Ron's customer service.
Request for Rate Review
MEzy looked after us. When the rate difference grew to about 0.75%, and I requested a rate review, they were supportive in reducing that difference. After 5 working days they came back, and the difference was close enough that it wasn't worth moving to a rate I found cheaper elsewhere. The added bonus was that there was no paperwork required. Great job Pamela at MEzy!!
Im extremely happy with the customer service I received while applying for a top up loan with Mortgage Easy. Throughout the process Pamela has been helpful, professional and a delight to deal with! Thank you Pamela for helping me through the process!
Ron's Job was excellent. Thank you very much Ron.
I got very good experience form Mortgage. At beginning customer service gave me help and transfer to premium help desk. Ron Dylan used a very short time and help me to complete internal application formal approval. Ron's job was great. Thanks Ron.
The reviewer stated that an incentive was offered for this review
Great help in obtaining a better interest rate
The customer service officers were very helpful always, in obtaining the best interest rate in relations to my two recent requests. Happy to recommend Mortgage Ezy. The process was seemingly effortless with the help of the staff. Thank you Once again:)
Happy with outcome
Gino was very prompt in reviewing our mortgage details and secured a rate reduction for us. Very happy! He managed the process end to end and kept us informed as per the timeline details he provided
Level of service provided by Angel was excellent. prompt reply and anticipated action required and responded. happy with the rate offered. looking forward to confirmation of interest rate advised. would recommend this lender.
RON DYLAN HIGH ACHIEVER
I was so impressed on how Ron handled my request, explained everything, great sense of humor , gave regular updates on process, if it wasn't for his help I would have gone to a different lender. i did not know there was a premium help division and so happy to get Ron work out my request. He also saved me on some initial costs. very very pleased thank you so much Ron from frank
Brilliant individual attention to my needs
Gino from Ezy was just fabulous - he responded efficiently and effectively to my request to have my existing home loan rate reviewed.
His follow up with me was nothing short of stellar, and he got me exactly what I needed.
Very prompt and efficient service.
Ron (who I dealt with before) once again provided an excellent and very time efficient service. He returned to me very promptly and managed to arrange paperwork I requested within a very tight time frame.
I highly command his customer service skills and will have no hesitation to deal with him next time I need to make any changes to my Mortgage Ezy loans.
Prompt and excellent service
I had a few queries regarding my home loan and Mortgage EZY/Angel E. was receptive, helpful and timely in her responses. I have been dealing with Mortgage EZY for about two years and have found them to have a high customer focus
and willing to assist.
- Verified customer
Superb customer service
Gino, the home specialist that I am dealing with provided me with superb customer service. He went over and beyond my expectations. I was applying for a top up on our home loan and he was very helpful and assisted us very efficiently. He even offered that we might get a lower interest rate from what we currently have. After a day, he called us up again and has given us the great news that he can reduce our current home loan rate. So far its been nearly 2 years since we are with MEZY and we are happy and satisfied. Great online stuff too, easy to navigate. Thank you and keep it up!
Mortgage ezy not so easy
Not so easy as far as I’m concerned . I have been trying to get an answer from these people for 4 months. They have asked for the same information 4 times and just when I feel I have provided everything they ask for something else. This process commenced last September . They take too long and are not very efficient as far as I’m concerned
Great prompt service
How pleasing to have communication when promised. Very happy with the flexibility and service offered. Thanks especially to Angel for listening to my requests and following up promptly. I am keen to stay with MortgageEzy.
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Questions & Answers
Do you offer SMSF loans? If so do you have fixed rates?
Mortgage E.Mortgage Ezy
Thanks for your query.
We have several options for SMSFs up to an LVR of 80% for residential & commercial security. Please contact me by phone or email for more info or if you have a scenario & I will provide our best solutions - email@example.com
Hi, I’m an Australian citizen working in USA. I work for a Fortune 500 company and would like to borrow 80% for an investment property in Sydney. Is it possible?
We recently got an investment loan. The rate has been increased TWICE in the last three months! This is not in line with RBA announcements. Prior to taking this query further we're providing Mortgage Ezy with the right of reply. Has an error been made?
My rate when from 3.65% to 4.50% in matter of a few months due to lending costs which is crap as they are now offering new home loans at 3.49%. They are doing this to everyone and they wont reduce your rate and wont help you at all. Ask yourself this why am i paying 4.50% on a principal and interest loan my House is worth 700K and that is being modest and i only have $425,000 left on my loan that is more then 30% equity! but they are offering new loans which i would qualify for at 3.49% because it's to get you in the door and to rip you off this company is ripping you off.
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