I recently refinanced with Reduce Home Loan ( Ezy Mortgage) second time. Their variable rate 1.77% (LVR 60%) for owner occupied home is unbeatable ! While you have great rate and friendly staff, you should be prepared to sacrifice something like convenience provided by major banks.
I would recommend them to someone who is experienced in refinancing home loans especially if you work in conveyancing or banking sectors familiar with PEXA transaction process. The long term interest saved compensate for their high fees , prolonged process and your hard work to organize all documents required by yourselves.
I am happy to stay with them for long time.
Be very careful, above average discharge fees and hidden costs of you need to leave.
Be very careful with Mortage Ezy. Not only was it very difficult to get the mortgage set up initially, but their discharge fee and break fees are HUGE! When you join them they even offer you incentives to post a positive account here, which is why they have such high rankings. Often people have only started the journey with them.
But remember my words... ask them exactly what the fees are, be very very specific. Their break out fees are well above the average bank. And so is their discharge fees.
I will never go with a random brand like this again. I will only go with a reputable bank.
Low rates, great service, easy communication by phone or email
We have refinanced with Mortgage Ezy twice. Lowest comparison rates and great service by phone or email makes the application process easy. Ask about the expected timeframe up front to avoid disappointment.
Such great service that I also refinanced the mortgage for my investment property!
Ron Dylan again assisted me with my applications and provided timely responses to all of my questions.
Tireless effort from staff, and fantastic rate!
Ron was working on Boxing day to help get our loan organised. He works incredibly hard for his clients, and we are happy he was the one handling our application.
Did an internal refinance for a better rate, happy with the rate offered. Ron was prompt in all communications and answering any questions. Fair bit of paperwork typical of loan applications these days but happy with the product.
Easy, Efficient and Quick
Great service this week from Pamela their help desk team leader in having our new mortgage details sorted.
Quick, efficient and super easy. Definitely glad to be going with Mortgage Ezy for our investment property
Many thanks to Ron for excellent service.
Ron handled all aspects of our loan efficiently and patiently. An excellent rate with all loan aspects clearly explained and introduced. Also thanks to Jacqueline to handled an earlier loan a few years ago.
Great rate, Excellent service,very helpful staff
I don't think any lender in market can beat variable rate loan mortgage ezy is currently offering for owner occupied loan. Little bit of more paperwork but Ron Dylon has been very helpful throughout the process,very quick in response as well. Settlement department is little bit slow in response and but always helpful.It was also little bit frustrating not to have single contact person looking after your file from settlement department but overall happy with the service.however, as a client, would like to see better solicitor appointed than Gali...lee who can take proactive approach and pick up their phone and regularly update client (or mortgage ezy) a file progresses rather than waiting for client to follow up. Overall yes i would definately consider doing business with mortgage ezy
Easy and helpful
Anthony was the best consultant you could ask for. I had many questions and he helped me with every single one of them. He walked me through everything and got me a great rate too.
Morgage Ext review. Great!!
Angel at Mortgage Ext was great getting our home loan reduced.
Got back to me straight away.
Great customer service.
Very pleasant over the telephone in the Philippines.
Have been with them for ten years.
Rate reduction success
Service was prompt and I got a great outcome looking for a better rate without having to refinance. I did have to enquire twice and speak to two different people but got there in the end.
Good and bad
I have found MEZY to be very slow with responses but always willing to assist. They have proactively passed on rate reductions without being asked on numerous occasions and have also organized rate reductions upon request. No ongoing fees and competitive rates so once you're with them they are worth sticking with, or at least asking for a rate review.
Great Rate, Product and Agent - but a bit of paper work!!
Ron Dylan was very good to work with, and MEZY worked out a great loan product for our renovation at a great rate. But, we did have to provide significantly more documentation etc than other possible lenders requested. I believe this was more to do with the lender, not MEZY. In the end , it was worth it. Overall, very happy. I rate it 4.5 stars.
STAY AWAY FROM THEM
Customer service is the worst- they always support their mortgage brokers and don't acknowledge the client/borrower who's actually paying for all that they are doing including the commission which is being paid to the mortgage broker EVERY MONTH. To add to this, they are not even sure of their own policies & procedures.
Each time I have to request something it takes ages before I receive it and that even not complete and have to request it again.
Great customer service for existing clients
Ron was very helpful and was able to secure a variable rate reduction from 2.49% to a competitive 2.19%. Greatly appreciated. Very satisfied with the ongoing service provided as an existing customer. I would recommend Mortgage EZY over any of the big banks.
Questions & Answers
Hi there. I want to develop a property into 5-6 apartment units at Perth, WA. Need 80% LVR for his construction and land value at this stage. Not planning to sell units but flexible . Which loan type product is suitable in my scenario? Or any nearest LVR option? Please advise. Thanks in advance
Mortgage E.Mortgage Ezy
Hi M Rahman - Thank you for reaching out. Are you a Mortgage Broker? Please let us know the best way to contact you. Thank you.
It is myself, the owner. I can connect my mortgage broker to you. Please email me with your contact details to "firstname.lastname@example.org". My 1st question is maximum LVR you may allow for this construction (commercial) loan? Thanks
Mortgage E.Mortgage Ezy
Hi M Rahaman - Thank you for your message. We will contact you now to answer your questions. thank you.
What is the maximum line of credit amount & interest rate offered by Mortgage Ezy?
Mortgage E.Mortgage Ezy
As we have a variety of offerings tailored to differing situations, and loan amounts are based on individual servicing, we would be happy to have someone contact you to discuss. Are you working with a mortgage Broker currently? Please let us know the best way to contact you.
Do you offer SMSF loans? If so do you have fixed rates?
Mortgage E.Mortgage Ezy
Thanks for your query.
We have several options for SMSFs up to an LVR of 80% for residential & commercial security. Please contact me by phone or email for more info or if you have a scenario & I will provide our best solutions - email@example.com
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