Mortgage Ezy

Mortgage Ezy is a great lender who is highly reputed and offers competitive lending packages in the industry. We were really happy with the overall lending process and would highly recommend. - Sowmya

Great service and very easy to deal with. Communication was clear throughout and everything was handled professionally and efficiently. Very happy with the experience.

We used MEZY for several years before consolidating a variety of loans to another lender, and the discharge process at the end was handled professionally. Staff were easy to reach and explained the steps involved without us having to chase things up. A solid experience overall from a provider that made an admin-heavy process feel manageable.

Staff were quick to answer calls and helpful with sorting out the SMSF Offset of our new mortgage with them. Hoping it stays this way, but so far so good!

My experience with Mortgage EZY with settlement was streamlined. The only hiccup was my end in not reading the discharge form completely before sending off and had to a second form. Once that was sorted it all was all smooth. Show reply

Very Poor Customer Service.....has taken 9 months (so far) to try and refinance SMSF loans for our investment properties and we are still not done. Required constant follow ups and unknown delays just aggravated the process.

Update Lost my new car purchase looks like house is next – I HAVE NOW LOST CAR AND THE CAR DEPOSIT. Mortgage ezy wrote to me three weeks ago saying I was preapproved and they just required ID and a letter of employment. These were supplied in April however I sent again. Then I was required to have a house valuation done great another hope that was not disclosed My house valued in at $340k with a estimate… Read more

of 10k cosmetic repairs. I was then told I was to do cosmetic repairs before I would be approved. Now please bare in mind a these requests etc have been via email typed by broker not by mortage ezy i also haven't had correspondence on official letter head letters or signed by mortgage ezy. Two weeks iv waited and still nothing so iv sought out a local broker. My plans from here is to contact consumer affairs regarding the complete continual incompetence of Rebecca Mitchell Broker and Mortgage Ezy. I have an Elders Real Estate Broker who's work is just as poor as mortgage ezy. Mortgage Ezy have dragged my consolidation loan of house and car to the sum of 60k out for a total of 5months. Each week that goes by I'm being asked for updated documents and documents iv already submitted for again the last 5 months. Friday I received a pre approval with a note of two conditions required to secure loan. The outlined conditions were ID and a letter from my employer 2 things I had already sent at the start of the application however I resent. Today another curve ball. Mortgage Ezy want me to pay the sum of $400 for a valuation on my property. 1 this is generally at the cost of the lender not the borrower 2 this is usually done in the begining before an application is submitted and 3 this was NOT outlined in my pre approval requirements. I'm on the verge of loosing my new car the car deposit and my home. I have sent an email higher to Mortgage Ezy and will be going even higher in the next 24 48 hours. This is only the third loan in my 45years iv applied for being 1car and my property and both transactions were without hoop jumping. Basically if this is not finalised by the end of the week not only will I be taking my application else where I will also go as far as I can to stop this ridiculously long process being put on anyone else. Megan Casboult

First Class Service - Above & Beyond – My wife and I requested for our properties to be valued so we could assess our options based on our equity position. Ron Dylan & Carla Clarkson were our touch points at Mortgage Ezy. We were faced with great push back from valuation company as they continually stated that they needed the building contract before proceeding with the valuation for… Read more

one property (we had a quote only done months ago for a potential granny flat). We could not express enough that we just wanted to have this assessed as it stands.

This is where Carla and Ron went above and beyond to work tirelessly to have the valuation carried out as per our instructions. There was transparency and quick action as they both understood the urgency in this matter. neither Carla or Ron stopped working for us. We cannot express how grateful we are for the work Carla and Ron put into changing the mentality of the valuation company as the result was fantastic when we received the results.

Mortgage Ezy have been nothing but professional, transparent and helpful in all dealings with them. This is why we have our current investments with them and all future investments will be going through them also.

Look for Ron Dylan – I had refinance 2019, Ron worked on it swiftly and went smoothly. Early 2020, Ron walked me through the process for how to use the equity in the current property and getting a second loan to purchase another property (it felt he was my uncle giving advise with different options). In Dec 2020, Ron accommodated us multiple times to discuss the same… Read more

inquiry but in a more detailed sense. In late Jan 2021, I started the application for getting my equity and second loan for a property that will settle in end of April 2021. Due to the circumstance of the property to be purchase there were issues in getting a loan approval. However, Ron was able to resolve it and by mid April 2021 I got a formal loan approval. As part of the process I was transferred to settlememt department but Ron was still engaged making sure that property gets settled by end of April. And it did!

Thanks to Ron my issues got resolved quickly, and has expedited my case from getting loan approval to getting the property settled.

Ron did exceptional job and went above and beyond. ------------ About Motgage Ezy online banking, they do not have an app however I like their online banking interface.

I recently got an SMSF loan through Mortgage Ezy and Source Funding, and the experience was great. Right after joining, they gave me a onboarding call to walk me through the portal setup step-by-step, which made everything so smooth. SMSF paperwork can be super confusing, but their team kept me updated every step of the way and made it simple.… Read more

Highly recommend them if you need an SMSF loan! The only thing missing is an ios app. May be that’s on cards.

Had a very good response and follow up Call with Mezy when needing to link and access other bank accounts to an offset in a short timeframe. The call centre were responsive and prioritised as required and communicated back to me within an hour.

Mortgage Ezy is a great lender. Easy to deal with, transparent, highly competitive lending packages, highly reputed. Highly recommend anyone looking to borrow. - Sandeep

Difficult to navigate the steps without contacting the customer service. Phone conversation was interrupted a lot time not sure from which end. I wish the service was a bit more user friendly.

Really great experience financially, with competitive interest rates and helped us pay down a chunk of our loan. However customer service not so great, when we initially refinanced we had some problems with the split and redraw and calling customer service at reduce was a headache, we encountered a lot of staff who didnt know how to help, or… Read more

weren't knowledgable and would often say they need to speak to others in the team and then call back hours or days later. Also there is no app, only a website and not very user friendly. Thankful for the amazing interest rates during covid and how cheap our loan was though!

MEZY was great in that they provided a great interest rate on my loan. When I refinanced with them, initially my experience was very good, however the downfall was that the website isn't as user friendly as the bigger banks are with there mobile apps etc. I also came across some customer service issues with staff not always having the knowledge of… Read more

issues I experienced when calling them. I had to wait sometime for callbacks. There was also a miscommunication with my redraw facility that I was told was capped when it shouldn't have been. For these reasons I have given 3 stars

I've have been with Mortgage EZ for five years now. I wrote them a positive review when I initially signed up and feel compelled to do so now again, having interacted with them again recently. Consistently their customer service is outstanding... on the level of private banking. Considering that they offer one of the lowest mortgage rates on the… Read more

market whilst providing superior service is quite a feat and for that they are worthy of a five star review.

SMSF residential home loan. We have bern with Morygate Ezy since 2022. Their services are best by far. Quick response, great communication. Willing to review our interest rate and offer competitive pricing. Highly recommended to everyone

We have been with Mezy for a number of years and have found them to be very efficient and helpful during the course of our mortgage. Highly recommend this Company. Everything was dealt with either by phone or online

The Mortgage Ezy process was both streamlined and straightforward. From the Business Development Manager, Kevin McCrohan, to the Broker Relations Manager, Ricky John, and the Settlements Officer, Echo Zhang, as well as the post-settlement call center operator, Juliette, the organization has consistently exceeded expectations for a second-tier… Read more

lender. Juliette, in particular, demonstrated exceptional thoroughness in the call center, addressing all inquiries without the need for further questions. Congratulations to Mortgage Ezy on this exemplary service.

I had a great experience with Mortgage Ezy — the whole process was straightforward and hassle-free. A big thank you to the customer service team. Highly recommend!

I had an excellent experience with MortgageEzy . The team was professional, responsive, and genuinely helpful throughout the entire mortgage process. They explained everything clearly, kept me informed at every stage, and made what could have been a stressful process feel smooth and straightforward.

I had a chat with Grace from Mortage Ezy during my refinance. She was lovely and helpful to set up my refinance account. The whole process of refinancing was easy and quick. Recommend to everyone.

I had an excellent experience with Mortgage Ezy when discharging my loan. The staff were prompt, professional, and genuinely friendly throughout the entire process. What I appreciated most was the absence of any hard sell or pressure to keep my line of credit open. My request was simply respected and processed quickly and efficiently. A smooth, hassle-free experience with great customer service. Highly recommended. ⭐⭐⭐⭐⭐

Worked with Linsey from Mortgage Ezy - and the title explains it all - it was mortgage easy! Fantastic experience, very responsive and even followed up with a personalised call to walk us step by step through the new process. Greatly appreciated, and highly recommend.

I have appreciated working with Mortgage Ezy. Their customer service was exceptional and issues resolved quickly. I also appreciate they don't bombard you with promotional material!

I’ve bought multiple properties with many different lenders over the years, but Mortgage Ezy have been the best. Their communication was fantastic. They took the time to explain everything clearly, provide advice, and make sure I understood how my loan was set up. They even followed up after settlement to check in, see how everything was going,… Read more

and make sure I had everything I needed. The level of communication, support, and care throughout the process was unique.

I've been with Mortgage Ezy for the past two years, and my experience has been excellent. Their interest rates are competitive, but what really sets them apart is their outstanding customer service. Whenever I've had a question or needed assistance, the staff have always been helpful, knowledgeable, and easy to reach without long wait times. … Read more

Recently, I urgently needed copies of my signed loan documents after I had misplaced them. I contacted customer service, and Linsey Chesoli immediately understood the urgency of my request. She was professional, efficient, and emailed the documents to me within five minutes. Her prompt assistance made the whole process stress-free.

It's rare to find a company that consistently provides both great rates and exceptional customer support. I highly recommend Mortgage Ezy to anyone looking for a reliable lender with a team that genuinely cares about their customers.

Jatinder