Mortgage Ezy

Very quick turnaround for loan application and review. Good communication throughout the whole process, since taking out the loan have called once for customer support and found a real person and very efficient in answering my questions.

Great customer service. Always quick to reply and went beyond to help Show reply

Staff were quick to answer calls and helpful with sorting out the SMSF Offset of our new mortgage with them. Hoping it stays this way, but so far so good!

My experience with Mortgage EZY with settlement was streamlined. The only hiccup was my end in not reading the discharge form completely before sending off and had to a second form. Once that was sorted it all was all smooth. Show reply

Update Lost my new car purchase looks like house is next – I HAVE NOW LOST CAR AND THE CAR DEPOSIT. Mortgage ezy wrote to me three weeks ago saying I was preapproved and they just required ID and a letter of employment. These were supplied in April however I sent again. Then I was required to have a house valuation done great another hope that was not disclosed My house valued in at $340k with a estimate… Read more

of 10k cosmetic repairs. I was then told I was to do cosmetic repairs before I would be approved. Now please bare in mind a these requests etc have been via email typed by broker not by mortage ezy i also haven't had correspondence on official letter head letters or signed by mortgage ezy. Two weeks iv waited and still nothing so iv sought out a local broker. My plans from here is to contact consumer affairs regarding the complete continual incompetence of Rebecca Mitchell Broker and Mortgage Ezy. I have an Elders Real Estate Broker who's work is just as poor as mortgage ezy. Mortgage Ezy have dragged my consolidation loan of house and car to the sum of 60k out for a total of 5months. Each week that goes by I'm being asked for updated documents and documents iv already submitted for again the last 5 months. Friday I received a pre approval with a note of two conditions required to secure loan. The outlined conditions were ID and a letter from my employer 2 things I had already sent at the start of the application however I resent. Today another curve ball. Mortgage Ezy want me to pay the sum of $400 for a valuation on my property. 1 this is generally at the cost of the lender not the borrower 2 this is usually done in the begining before an application is submitted and 3 this was NOT outlined in my pre approval requirements. I'm on the verge of loosing my new car the car deposit and my home. I have sent an email higher to Mortgage Ezy and will be going even higher in the next 24 48 hours. This is only the third loan in my 45years iv applied for being 1car and my property and both transactions were without hoop jumping. Basically if this is not finalised by the end of the week not only will I be taking my application else where I will also go as far as I can to stop this ridiculously long process being put on anyone else. Megan Casboult

First Class Service - Above & Beyond – My wife and I requested for our properties to be valued so we could assess our options based on our equity position. Ron Dylan & Carla Clarkson were our touch points at Mortgage Ezy. We were faced with great push back from valuation company as they continually stated that they needed the building contract before proceeding with the valuation for… Read more

one property (we had a quote only done months ago for a potential granny flat). We could not express enough that we just wanted to have this assessed as it stands.

This is where Carla and Ron went above and beyond to work tirelessly to have the valuation carried out as per our instructions. There was transparency and quick action as they both understood the urgency in this matter. neither Carla or Ron stopped working for us. We cannot express how grateful we are for the work Carla and Ron put into changing the mentality of the valuation company as the result was fantastic when we received the results.

Mortgage Ezy have been nothing but professional, transparent and helpful in all dealings with them. This is why we have our current investments with them and all future investments will be going through them also.

Look for Ron Dylan – I had refinance 2019, Ron worked on it swiftly and went smoothly. Early 2020, Ron walked me through the process for how to use the equity in the current property and getting a second loan to purchase another property (it felt he was my uncle giving advise with different options). In Dec 2020, Ron accommodated us multiple times to discuss the same… Read more

inquiry but in a more detailed sense. In late Jan 2021, I started the application for getting my equity and second loan for a property that will settle in end of April 2021. Due to the circumstance of the property to be purchase there were issues in getting a loan approval. However, Ron was able to resolve it and by mid April 2021 I got a formal loan approval. As part of the process I was transferred to settlememt department but Ron was still engaged making sure that property gets settled by end of April. And it did!

Thanks to Ron my issues got resolved quickly, and has expedited my case from getting loan approval to getting the property settled.

Ron did exceptional job and went above and beyond. ------------ About Motgage Ezy online banking, they do not have an app however I like their online banking interface.

Amazing assistance and customer service from Sharon this afternoon. It was my first time accessing the online portal, and Sharon was incredibly patient and helpful, staying online with me until I had everything sorted. I really appreciated her support — thank you, Sharon! Show reply

I was navigated through with the steps of setting up my log in details thoroughly and in a friendly and easy way. The conversation was very polite and friendly with Sharon Show reply

Anthony has been amazing and extremely helpful throughout the SMSF loan process for my clients. He was professional, responsive, knowledgeable, and always willing to assist whenever needed. His support made the process much smoother and easier. I really appreciate his dedication and excellent service. Highly recommended! Show reply

Difficult to navigate the steps without contacting the customer service. Phone conversation was interrupted a lot time not sure from which end. I wish the service was a bit more user friendly.

Really great experience financially, with competitive interest rates and helped us pay down a chunk of our loan. However customer service not so great, when we initially refinanced we had some problems with the split and redraw and calling customer service at reduce was a headache, we encountered a lot of staff who didnt know how to help, or… Read more

weren't knowledgable and would often say they need to speak to others in the team and then call back hours or days later. Also there is no app, only a website and not very user friendly. Thankful for the amazing interest rates during covid and how cheap our loan was though!

MEZY was great in that they provided a great interest rate on my loan. When I refinanced with them, initially my experience was very good, however the downfall was that the website isn't as user friendly as the bigger banks are with there mobile apps etc. I also came across some customer service issues with staff not always having the knowledge of… Read more

issues I experienced when calling them. I had to wait sometime for callbacks. There was also a miscommunication with my redraw facility that I was told was capped when it shouldn't have been. For these reasons I have given 3 stars

My client care was very friendly and patient. They actively helped me find a translator, enabling me to successfully complete the application. I am deeply grateful. Show reply

I had a great experience with Linsey Chesoli. She was extremely helpful and professional, taking the time to understand and resolve my account enquiry during the very first call. Her knowledge, clear communication, and willingness to assist made the whole process quick and hassle-free. Thank you, Linsey, for your outstanding customer service and for resolving my issue so efficiently. It was greatly appreciated. Show reply

I recently had a great experience with the Mortgage Ezy customer service team member Molly - She was really good to work with. The whole process was easy and hassle-free, which was a big relief. The support team member got back to me quickly when I had questions, and kept me in the loop the whole time. I'm really grateful for her help and would definitely recommend the Mortgage Ezy for lending services and banking that cares about its customers. Show reply

I had a positive experience with EZY mortgage.. The application process was straightforward, and the staff were professional, responsive, and helpful throughout. Communication was generally good, and my questions were addressed promptly. Overall, I appreciated the professional service and would consider using them again for future financing needs. Show reply

Had a very positive experience with Ezy Mortgage and was kept informed at every stage of our loan process. All communication was clear and explained in language I could understand and any questions I had were answered within the first phone call. I would recommend EZY to anyone wishing to have a hassle free experience loan… Show reply

I had a very positive experience with Mortgage Ezy, and I would especially like to thank AJ Moss for his excellent assistance throughout my recent loan review. AJ was professional, patient and very thorough in answering all of my questions. He took the time to clearly explain the different options available to me, including the interest rate,… Read more ·  1

Interest Only terms, offset account and applicable fees, which made the whole process much easier to understand.

I really appreciated how responsive and helpful he was, particularly when I needed clarification before proceeding.

AJ made me feel that my enquiries were genuinely being taken seriously, and I am very grateful for the time and effort he put into helping me.

Thank you AJ and the Mortgage Ezy team for the great service. I would happily recommend them to other customers.

A special thank you to AJ — your patience, professionalism and kindness throughout the process were very much appreciated.

Mortgage Ezy provided a smooth and straightforward experience from start to finish. The team was responsive, explained everything clearly, and helped find a loan option that suited my needs. I would recommend their service to anyone looking for mortgage assistance. Show reply

Received a call from Mezy after the settlement to explain me about the loan, account setup, and some tips. given this is my first investment property, I am genuinly happy with this service. Thank you Show reply

Mortgage Ezy is a great lender who is highly reputed and offers competitive lending packages in the industry. We were really happy with the overall lending process and would highly recommend. - Sowmya Show reply

Great service and very easy to deal with. Communication was clear throughout and everything was handled professionally and efficiently. Very happy with the experience. Show reply

We used MEZY for several years before consolidating a variety of loans to another lender, and the discharge process at the end was handled professionally. Staff were easy to reach and explained the steps involved without us having to chase things up. A solid experience overall from a provider that made an admin-heavy process feel manageable. Show reply

Had a very good response and follow up Call with Mezy when needing to link and access other bank accounts to an offset in a short timeframe. The call centre were responsive and prioritised as required and communicated back to me within an hour. Show reply

Mortgage Ezy is a great lender. Easy to deal with, transparent, highly competitive lending packages, highly reputed. Highly recommend anyone looking to borrow. - Sandeep Show reply

I've have been with Mortgage EZ for five years now. I wrote them a positive review when I initially signed up and feel compelled to do so now again, having interacted with them again recently. Consistently their customer service is outstanding... on the level of private banking. Considering that they offer one of the lowest mortgage rates on the… Read more ·  1

market whilst providing superior service is quite a feat and for that they are worthy of a five star review.