Mortgage Ezy

Very Poor Customer Service.....has taken 9 months (so far) to try and refinance SMSF loans for our investment properties and we are still not done. Required constant follow ups and unknown delays just aggravated the process. Show details

Head for the hills. Took nearly 90 days to get approved for a mortgage we were capable of purchasing in cash. They withheld funding the night before we were to close. MEZY is not the lender, but an intermediary, so you're not dealing with MEZY you're dealign with MEZY's bank and whatever their rules are. Still clear. Show details

Update Lost my new car purchase looks like house is next – I HAVE NOW LOST CAR AND THE CAR DEPOSIT. Mortgage ezy wrote to me three weeks ago saying I was preapproved and they just required ID and a letter of employment. These were supplied in April however I sent again. Then I was required to have a house valuation done great another hope that was not disclosed My house valued in at $340k with a estimate… Read more

of 10k cosmetic repairs. I was then told I was to do cosmetic repairs before I would be approved. Now please bare in mind a these requests etc have been via email typed by broker not by mortage ezy i also haven't had correspondence on official letter head letters or signed by mortgage ezy. Two weeks iv waited and still nothing so iv sought out a local broker. My plans from here is to contact consumer affairs regarding the complete continual incompetence of Rebecca Mitchell Broker and Mortgage Ezy. I have an Elders Real Estate Broker who's work is just as poor as mortgage ezy. Mortgage Ezy have dragged my consolidation loan of house and car to the sum of 60k out for a total of 5months. Each week that goes by I'm being asked for updated documents and documents iv already submitted for again the last 5 months. Friday I received a pre approval with a note of two conditions required to secure loan. The outlined conditions were ID and a letter from my employer 2 things I had already sent at the start of the application however I resent. Today another curve ball. Mortgage Ezy want me to pay the sum of $400 for a valuation on my property. 1 this is generally at the cost of the lender not the borrower 2 this is usually done in the begining before an application is submitted and 3 this was NOT outlined in my pre approval requirements. I'm on the verge of loosing my new car the car deposit and my home. I have sent an email higher to Mortgage Ezy and will be going even higher in the next 24 48 hours. This is only the third loan in my 45years iv applied for being 1car and my property and both transactions were without hoop jumping. Basically if this is not finalised by the end of the week not only will I be taking my application else where I will also go as far as I can to stop this ridiculously long process being put on anyone else. Megan Casboult

First Class Service - Above & Beyond – My wife and I requested for our properties to be valued so we could assess our options based on our equity position. Ron Dylan & Carla Clarkson were our touch points at Mortgage Ezy. We were faced with great push back from valuation company as they continually stated that they needed the building contract before proceeding with the valuation for… Read more

one property (we had a quote only done months ago for a potential granny flat). We could not express enough that we just wanted to have this assessed as it stands.

This is where Carla and Ron went above and beyond to work tirelessly to have the valuation carried out as per our instructions. There was transparency and quick action as they both understood the urgency in this matter. neither Carla or Ron stopped working for us. We cannot express how grateful we are for the work Carla and Ron put into changing the mentality of the valuation company as the result was fantastic when we received the results.

Mortgage Ezy have been nothing but professional, transparent and helpful in all dealings with them. This is why we have our current investments with them and all future investments will be going through them also.

Look for Ron Dylan – I had refinance 2019, Ron worked on it swiftly and went smoothly. Early 2020, Ron walked me through the process for how to use the equity in the current property and getting a second loan to purchase another property (it felt he was my uncle giving advise with different options). In Dec 2020, Ron accommodated us multiple times to discuss the same… Read more

inquiry but in a more detailed sense. In late Jan 2021, I started the application for getting my equity and second loan for a property that will settle in end of April 2021. Due to the circumstance of the property to be purchase there were issues in getting a loan approval. However, Ron was able to resolve it and by mid April 2021 I got a formal loan approval. As part of the process I was transferred to settlememt department but Ron was still engaged making sure that property gets settled by end of April. And it did!

Thanks to Ron my issues got resolved quickly, and has expedited my case from getting loan approval to getting the property settled.

Ron did exceptional job and went above and beyond. ------------ About Motgage Ezy online banking, they do not have an app however I like their online banking interface.

My experience with Mortgage EZY with settlement was streamlined. The only hiccup was my end in not reading the discharge form completely before sending off and had to a second form. Once that was sorted it all was all smooth.

Excellent service from the mortgage lending team from start to finish. Everyone was professional, responsive, and always willing to assist with any questions or concerns. They took the time to explain things clearly and made the entire process straightforward and easy to manage. Very pleased with the overall experience and support provided. Show details

I had a good experience dealing with Mortgage Ezy Platform. A big Thank you to Client Care Team in explaining all the important points for account set up. Thank you

MEZY was great in that they provided a great interest rate on my loan. When I refinanced with them, initially my experience was very good, however the downfall was that the website isn't as user friendly as the bigger banks are with there mobile apps etc. I also came across some customer service issues with staff not always having the knowledge of… Read more

issues I experienced when calling them. I had to wait sometime for callbacks. There was also a miscommunication with my redraw facility that I was told was capped when it shouldn't have been. For these reasons I have given 3 stars

Prior to approval it was very disappointing: we had a 15 day cooling off period & you still could not provide approval in time. Once approved, loan documentation, settlement and post settlement has been smooth Show details

My experience with Mortgage Ezy (MEzy) for my SMSF loan was great. The team was knowledgeable, responsive, and guided me through every step of the way. MEzy’s customer service was excellent, and they made a complex process smooth and less stressful. I highly recommend Mortgage Ezy to anyone looking for SMSF loan assistance. Show details

I have 2 mortgages through my SMSF, the process is a little more involved and requires more information but it's they way it is. Documents are done electronically and is very easy, once settled everything has gone well and customer service is great. Show details

First time dealing with them. The officer was patient and explained everything to me about my loan accounts. She answered all my questions comprehensively. It has been a positive experience. Show details

I had an excellent experience throughout the entire loan process. Sharon from the client care team is professional, responsive, and supportive from start to finish. I would highly recommend their services to anyone looking for reliable and outstanding home loan support.

My experience with Mortgage Ezy was good. Timely advice and information, made the settlement and closing of our accounts seem straight forward with no hassles. A big thank you to Mariel--you were wonderful. Thank you! Show details

I had an excellent experience with Sharon Adhiambo from Mezy Home Loan service team! She is very professional, responsive and highly efficient throughout the whole application process. All my questions were answered clearly, her attitude and great patience made the whole procedure smooth and stress-free. Highly recommend her service to anyone looking for reliable loan support! Show details

Just settled a property through Mortage easy loans and the process was super easy and convenient. The rep also called me to explain the whole product and FAQs. Highly recommended. Show reply

I had some questions today about my loan and redraw and Rome Chase from the online Client Care team was awesome. My questions were answered in clear, positive manner and I feel comfortable having my mortgage through Mortgage Ezy. Thank you Show details ·  1

Mortgage Ezy have been great to use. There has any been any issues they have been professional and prompt. Very happy with their service and level of professional. Show details ·  1

I had a fantastic experience with Mortgage Ezy. Consultant on duty: Grace Muiruri was very professional and helpful with my query at hand. .She solved my query immediately and went further to discover some funds that were sitting in my account without me knowing. She arranged those extra funds to go towards my mortgage repayment for three months, saving me extra cash in my bank for three months Show reply

I had a great experience with Mortgage Ezy when discharging my home loan after selling my property. The whole process was smooth and straightforward. A big thank you to Teresa Balmer from customer service for her support — she was very helpful, clear, and responsive, which made everything easy and stress-free. Show details ·  1

We have been with mortgage EZY for 10 years and always found there support and customer service prompt, polite and very helpful Always found them to have competitive rates Show details ·  1

i would recommend mortgage ezy. the loan approval process was straight forward, i did an SMSF loan for a CBD serviced apartment that no many lenders would consider lending for, but it's been a great investment for me with positive cash flow and some capital growth as a bonus. all thanks for mortgage ezy for making it happen Show reply

Linsey was a great help post settlement of my loan and getting my online access set up quickly. There was a slight issue on the funders end now showing my linked accounts. Linsey resolved it within hours and clearly communicated with me at each stage! Thanks Linsey Show details ·  1

I had an excellent experience with Mortgage Ezy for my home loan. Their team was professional, responsive, and genuinely supportive from start to finish. They explained every stage clearly, answered my questions promptly, and made the whole process smooth and reassuring. I highly recommend Mortgage Ezy to anyone looking for a reliable and professional mortgage partner. Show details ·  1