Mortgage Ezy

I have been working with Pamela Murphy through an arduous process and she has been exemplary. She has been professional and polite through the entire process and it's so appreciated!

Pamela, was not only incredibly professional and efficient in answering my inquiry she also showed great understanding of my situation and assisted in facilitating the best interest rate after my Fixed Loan expires on 6th May, 2020. All my emails were answered promptly and she demonstrated great Customer Service. I was extremely happy with my interaction with Pamela.
Regards,
Mark Haase

Service provided was excellent, in fact my expectations were exceeded.
My initial enquiry was on Thursday, received a phone call Friday with an offer which was a good offer however, I was not prepared to pay a fee. Subsequently an alternative offer was forthcoming which was in fact far better than the original offer. The final offer was accepted by me and the Lender is proceeding accordingly.

Angel gave great assistance with a rate review and managed to secure me a rate cut from the Funder. There was a minimum of work required on my end for this.

MEzy provide a great service in communicating with Lenders and finding the best deals possible. On a recent rate review Angel from Mortgage Ezy clearly outlined the options and easily and quickly applied my preference to an existing loan. The offer from the bank had a bias towards a fixed rate, when I retained a variable rate, I was then provided a further rate reduction from the initial offer.

Ron was really helpful to make the refinancing of 1 Owner Occupied and 2 investment an easy process. Great experience. Highly recommended. I was looking at a third investment property loan which fell through but was very impressed with Ron's customer service.

MEzy looked after us. When the rate difference grew to about 0.75%, and I requested a rate review, they were supportive in reducing that difference. After 5 working days they came back, and the difference was close enough that it wasn't worth moving to a rate I found cheaper elsewhere. The added bonus was that there was no paperwork required. Great job Pamela at MEzy!!

Im extremely happy with the customer service I received while applying for a top up loan with Mortgage Easy. Throughout the process Pamela has been helpful, professional and a delight to deal with! Thank you Pamela for helping me through the process!

Angel from Mortgage Ezy helped me out with getting a great rate on my home loan.
She was responsive and did an excellent job following up.
Thanks again Angel for your efforts.

I got very good experience form Mortgage. At beginning customer service gave me help and transfer to premium help desk. Ron Dylan used a very short time and help me to complete internal application formal approval. Ron's job was great. Thanks Ron.

The customer service officers were very helpful always, in obtaining the best interest rate in relations to my two recent requests. Happy to recommend Mortgage Ezy. The process was seemingly effortless with the help of the staff. Thank you Once again:)

Gino was very prompt in reviewing our mortgage details and secured a rate reduction for us. Very happy! He managed the process end to end and kept us informed as per the timeline details he provided

Level of service provided by Angel was excellent. prompt reply and anticipated action required and responded. happy with the rate offered. looking forward to confirmation of interest rate advised. would recommend this lender.

I was so impressed on how Ron handled my request, explained everything, great sense of humor , gave regular updates on process, if it wasn't for his help I would have gone to a different lender. i did not know there was a premium help division and so happy to get Ron work out my request. He also saved me on some initial costs. very very pleased thank you so much Ron from frank

Gino from Ezy was just fabulous - he responded efficiently and effectively to my request to have my existing home loan rate reviewed.
His follow up with me was nothing short of stellar, and he got me exactly what I needed.

Ron (who I dealt with before) once again provided an excellent and very time efficient service. He returned to me very promptly and managed to arrange paperwork I requested within a very tight time frame.
I highly command his customer service skills and will have no hesitation to deal with him next time I need to make any changes to my Mortgage Ezy loans.

I had a few queries regarding my home loan and Mortgage EZY/Angel E. was receptive, helpful and timely in her responses. I have been dealing with Mortgage EZY for about two years and have found them to have a high customer focus
and willing to assist.

Gino, the home specialist that I am dealing with provided me with superb customer service. He went over and beyond my expectations. I was applying for a top up on our home loan and he was very helpful and assisted us very efficiently. He even offered that we might get a lower interest rate from what we currently have. After a day, he called us up again and has given us the great news that he can reduce our current home loan rate. So far its been nearly 2 years since we are with MEZY and we are happy and satisfied. Great online stuff too, easy to navigate. Thank you and keep it up!

Not so easy as far as I’m concerned . I have been trying to get an answer from these people for 4 months. They have asked for the same information 4 times and just when I feel I have provided everything they ask for something else. This process commenced last September . They take too long and are not very efficient as far as I’m concerned

How pleasing to have communication when promised. Very happy with the flexibility and service offered. Thanks especially to Angel for listening to my requests and following up promptly. I am keen to stay with MortgageEzy.