I recently refinanced with Reduce Home Loan ( Ezy Mortgage) second time. Their variable rate 1.77% (LVR 60%) for owner occupied home is unbeatable ! While you have great rate and friendly staff, you should be prepared to sacrifice something like convenience provided by major banks.

I would recommend them to someone who is experienced in refinancing home loans especially if you work in conveyancing or banking sectors familiar with PEXA transaction process. The long term interest saved compensate for their high fees , prolonged process and your hard work to organize all documents required by yourselves.

I am happy to stay with them for long time.

Be very careful with Mortage Ezy. Not only was it very difficult to get the mortgage set up initially, but their discharge fee and break fees are HUGE! When you join them they even offer you incentives to post a positive account here, which is why they have such high rankings. Often people have only started the journey with them.

But remember my words... ask them exactly what the fees are, be very very specific. Their break out fees are well above the average bank. And so is their discharge fees.

I will never go with a random brand like this again. I will only go with a reputable bank.

We have refinanced with Mortgage Ezy twice. Lowest comparison rates and great service by phone or email makes the application process easy. Ask about the expected timeframe up front to avoid disappointment.

Great customer service with continued follow up using multiple avenues on review of rates on my loans. Many rate options available. Great rates and admin all done within a few days.

Such great service that I also refinanced the mortgage for my investment property!
Ron Dylan again assisted me with my applications and provided timely responses to all of my questions.

Ron was working on Boxing day to help get our loan organised. He works incredibly hard for his clients, and we are happy he was the one handling our application.

I asked for a review of my mortgage rates and got a big reduction. It was quick and easy. The officer took my queries by email or phone and it was all sorted in a few days.

Did an internal refinance for a better rate, happy with the rate offered. Ron was prompt in all communications and answering any questions. Fair bit of paperwork typical of loan applications these days but happy with the product.

Great service this week from Pamela their help desk team leader in having our new mortgage details sorted.
Quick, efficient and super easy. Definitely glad to be going with Mortgage Ezy for our investment property

Ron handled all aspects of our loan efficiently and patiently. An excellent rate with all loan aspects clearly explained and introduced. Also thanks to Jacqueline to handled an earlier loan a few years ago.

Anthony was the best consultant you could ask for. I had many questions and he helped me with every single one of them. He walked me through everything and got me a great rate too.

Angel at Mortgage Ext was great getting our home loan reduced.
Got back to me straight away.
Great customer service.
Very pleasant over the telephone in the Philippines.
Have been with them for ten years.

Service was prompt and I got a great outcome looking for a better rate without having to refinance. I did have to enquire twice and speak to two different people but got there in the end.

I have found MEZY to be very slow with responses but always willing to assist. They have proactively passed on rate reductions without being asked on numerous occasions and have also organized rate reductions upon request. No ongoing fees and competitive rates so once you're with them they are worth sticking with, or at least asking for a rate review.

Ron Dylan was very good to work with, and MEZY worked out a great loan product for our renovation at a great rate. But, we did have to provide significantly more documentation etc than other possible lenders requested. I believe this was more to do with the lender, not MEZY. In the end , it was worth it. Overall, very happy. I rate it 4.5 stars.

Customer service is the worst- they always support their mortgage brokers and don't acknowledge the client/borrower who's actually paying for all that they are doing including the commission which is being paid to the mortgage broker EVERY MONTH. To add to this, they are not even sure of their own policies & procedures.

Each time I have to request something it takes ages before I receive it and that even not complete and have to request it again.

The customer service and friendly approach by the team at MEzy make it easy to engage with them. I find financial matters confusing at the best of times, but Pamela has always been patient and courteous, so I don't feel silly!

I asked for a rate review on my existing home loan with them and after one phone call Ron was able to secure me a lower rate in a week.

Ron was very helpful and was able to secure a variable rate reduction from 2.49% to a competitive 2.19%. Greatly appreciated. Very satisfied with the ongoing service provided as an existing customer. I would recommend Mortgage EZY over any of the big banks.