Mortgage Ezy

Happy customer here. Ron Dylan was helpful in helping me get a great rate. He is quick to reply to an email or phone call. Thanks again for your assistance.

Angel Emerson Is an awesome customer service representative. She takes her work and customers seriously and makes sure the work is done on time. I contacted Mortgage Ezy for a rate review, and she was immediately on the job, helped me out to match the current market rates! I would definitely recommend Angel Emerson!

Angel Emerson has helped me for last 2 yrs. Her replies have been prompt. She helped me restructure my home loan even prompting me to when I am running out of time. Thanks Angel, you truly are.

Helpful member that called me, however because i was in a meeting she said she would email me. Therefore she then emailed me with a follow-up summarising the information. Happy customer.

I was already with Mortgage Ezy and enquired about restructuring an existing car loan to be consolidated into it.

Ron Dylan was not only able to achieve that for me but also to consolidate the two into a new loan of a significantly lesser comparison rate and refunded the majority of the fees.

Premium value and keen to explore further investment options in the future, great job.

Asked for a rate review, they asked the lender and got one for me straight away. No costs as yet and loan rate back close to where it originally started.

Great service from Gino.
Quick and informative and worked hard to make sure I was happy.
I was considering changing lenders until he helped. He went out of his way to get a great rate.

From the get go Ron Dylan was professional and prompt I received daily updates I appreciated being kept in the loop every step of the way. I highly recommend Ron for your home loan.

This is my third lender over 20 years and by far the worst. The customer service has been really frustrating. They’re helpful in setting up but terrible at answering queries and assisting with information. I regret switching lenders!

Gino Lockwood has been a breath of fresh air in my mortgage interactions. He is transparent and responsive, making the process smooth and comfortable while going the extra mile to ensure my needs are identified and satisfies. I would definitely recommend him to family and friends.

I have been working with Pamela Murphy through an arduous process and she has been exemplary. She has been professional and polite through the entire process and it's so appreciated!

Pamela, was not only incredibly professional and efficient in answering my inquiry she also showed great understanding of my situation and assisted in facilitating the best interest rate after my Fixed Loan expires on 6th May, 2020. All my emails were answered promptly and she demonstrated great Customer Service. I was extremely happy with my interaction with Pamela.
Regards,
Mark Haase

Service provided was excellent, in fact my expectations were exceeded.
My initial enquiry was on Thursday, received a phone call Friday with an offer which was a good offer however, I was not prepared to pay a fee. Subsequently an alternative offer was forthcoming which was in fact far better than the original offer. The final offer was accepted by me and the Lender is proceeding accordingly.

Angel gave great assistance with a rate review and managed to secure me a rate cut from the Funder. There was a minimum of work required on my end for this.

MEzy provide a great service in communicating with Lenders and finding the best deals possible. On a recent rate review Angel from Mortgage Ezy clearly outlined the options and easily and quickly applied my preference to an existing loan. The offer from the bank had a bias towards a fixed rate, when I retained a variable rate, I was then provided a further rate reduction from the initial offer.

Ron was really helpful to make the refinancing of 1 Owner Occupied and 2 investment an easy process. Great experience. Highly recommended. I was looking at a third investment property loan which fell through but was very impressed with Ron's customer service.

MEzy looked after us. When the rate difference grew to about 0.75%, and I requested a rate review, they were supportive in reducing that difference. After 5 working days they came back, and the difference was close enough that it wasn't worth moving to a rate I found cheaper elsewhere. The added bonus was that there was no paperwork required. Great job Pamela at MEzy!!

Im extremely happy with the customer service I received while applying for a top up loan with Mortgage Easy. Throughout the process Pamela has been helpful, professional and a delight to deal with! Thank you Pamela for helping me through the process!

Angel from Mortgage Ezy helped me out with getting a great rate on my home loan.
She was responsive and did an excellent job following up.
Thanks again Angel for your efforts.

I got very good experience form Mortgage. At beginning customer service gave me help and transfer to premium help desk. Ron Dylan used a very short time and help me to complete internal application formal approval. Ron's job was great. Thanks Ron.