Atolea Jewelry

Atolea Jewelry

Atolea Jewelry
3.8

207 reviews

PositivevsNegative
69% · 14359 · 29%
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Return Claim MadeYes · No
Warranty Claim MadeYes · No
Product Quality
3.8
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Reviews

207 reviews
Zarah
ZarahFar North Queensland, QLD4 posts
 

SCAM - do not buy from here!

My items arrived broken! Cheap s#!* from ALIEXPRESS!!! You can see it on the tracking its direct from China and it took over a month for my order to arrive!? Their customer service and replies are next to none. I definitely do not recommend buying from this store!
Marika
MarikaSydney, NSW
 

Would never buy again

Bought an anklet and it broke within a week, they gave me a new one which did the same thing. Asked for a refund and they refused and then stopped responding to me emails.
Mashlee S.
Mashlee S.
 

Amaze balls

Amazing customer service!! I bought a few pieces of jewlery as a gift and a ring for myself unfortunately it was too small, so i contacted customer service and asked to exchange. They got back to me within the week offering me 2 options! One to send it back and exchange.
Two to keep the ring to gift to someone else and a discount code for my next buy.
I opted for option 2, they sent through my code strait away with an extra 10% discount! Amazing, not to mention the jewlery I did recieve is absolutely beautiful. Show details
Product Quality
Anna O.
Anna O.
 

Still waiting on that refund!!!!

Very disappointed at your customer service… how can I say that? Because I have sent you three emails and still no response. I spent over £130(and this money is hard to gather to get something nice for myself) and all I wanted was to return some items and get the right size. Well now I want a refund because I feel too bitter for your “responsiveness”. It seems you are too happy to get our money and when it comes to return it you ghost your customers. At least have the decency to respond. Feels like a scam and I will contact my bank to cancel the payment.
Melanie
Melanie10 posts
 

Don’t order from here, products broken and they don’t reply

Sent broken necklace, does not answer emails or any customer service. So heartbreaking as I waited ages for postage Show details
Ellie
Ellie
  Verified

Blocked, no communication

I am trying to return a ring that doesn’t fit and one that is broken. They’ve ignored my emails and now blocked me on social media. Con artists. Show details
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edmary1812
edmary1812
 

Terrible costumer service, no chance of returning the items - AVOID

I wasn’t happy with the earrings I ordered so I sent an email to request a refund. After 6 days and two emails each day, I still have no response. I gave up trying to get their response and started reporting fraud and a claim to dispute the charge via my bank. Show details
Valeria
Valeria
 

No costumer service available

I got my first order with Atolea. Most of the items I got are lovely, however the quality isn’t the best and they sent me two set of earrings broken. I tried to contact the company to replace the items since I opened my box, a week ago, and no one answer my emails and messages. Just careful with that. No costumer service available.
At this point im not sending just the broken items, im sending all back because the poor costumer service and quality. Anyone knows a way to refund anything with this company?
Product Quality
Sarah
SarahGreater Melbourne (Metropolitan), VIC
 

Don’t purchase from

Do not buy! I brought a necklace and earrings in silver. Both had a gray colour. The necklace was worse than the earrings and did not match with any of my jewellery. When contacting to let them know a refund was not an option but they did offer to replace it only to have the new one the exact same colour! Show details
Jessica F.
Jessica F.
 

They will not return my products

I wanted to return my $150 worth of items and sent 5 emails to start the return process and not one response. I couldn’t return anything. Show details
Product Quality
APT
APTSydney, NSW
 

Poor customer service - no response to requests to return

Bought two necklaces from their website. It arrived, but I found the necklaces to scratchy to wear. I've emailed them numerous times to arrange a return/ refund, but I have had no response. There is no automated return process that you can initiate online, so that you have to email them. There is also no live chat function. Do not order from them, as their customer support is non-existent. Very disappointing. Show details
ritaB
ritaB
 

The ABSOLUTE WORST!!!

I have yet to receive my order. I have emailed them repeatedly to their (BOGUS) advertised 24/7 Customer Support email address and no one has replied. Show details
Bear
Bear2 posts
  Fair Incentive

Beautiful colourful quality jewellery

I bought a green bead necklace as a very happily received birthday present. I also got the island girl bracelet and necklace for me, which I love and a gold bracelet with beads for my daughter. She wears it every day, it’s very special. Show details
Courtney F
Courtney F
 

Broken

Two rings and one bracelet broken within two months of purchasing. When I say broken I mean the actual metal material completely splits. They replaced my first ring but their replacement ring also split about 2 weeks after receiving it.
I wasn’t expecting top notch jewelry at this price but wasn’t expecting such poor quality.
Christabelle Tani
Christabelle Tani2 posts
 

Not durable, chain snapped within a week of wearing

Got a choker from them which is beautiful but they are not durable as advertised. Chain snapped less than a week of wearing it and without much force Show details
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Questions & Answers

Scarlett S.
Scarlett S.

How long did you wait to receive your order to Australia. The customer service is crap. Don’t answer any emails messages. If I don’t receive this week I will open dispute through PayPal

tamarn500
tamarn500  

Details

CategoryJewellery Shops & Brands
Labels Sold Own Label
Buy Now, Pay Later OptionsNone
Offers Repairs & ServicingYes
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Contact info for Atolea Jewelry

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Extra Information

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